HDFC Bank Complaints & Reviews

I have been using an HDFC card since 2009 I have used it for many transactions and paid them in full on correct time. It was during 2012 I have swiped my card many times and converted them to many EMI’s (6 EMI’s). As of Nov ’12 my total outstanding amount 1, 25, 700 which I have paid by Oct ’12 itself? Everything was going smooth till May ’13 suddenly I get a call from HDFC collection department stating that the amount which I have paid has been adjusted towards my Emi and I still have to pay 70K. I was shocked to hear this immediately I went to HDFC collections department in nungambakkam branch and contacted the manager (His highness Mr. Dispute Ayyanaar)> Where he explained to me that this is a issue to credit card team and amount which I have paid is correct only and remaining I need to pay of 8, 000 and asked me to contact customer care department and furthermore asked me to escalate it to “Dispute team”. When I contacted the customer care I had a chance to talk with some Abhishek (On conversing with Abhishek and His highness Mr. Dispute Ayyanaar I strongly believed that a Born lunatic stray dog is more cultured than these two) hence shouted at me like anything and said that Collection department folks will tell many lies to make you pay the amount and I should pay 70K with immediate effect and there is no such DISPUTE team present in the Customer care. On hearing which I immediately contacted His highness Mr. Dispute Ayyanaar he again yelled at me that Customer care team will never ever say like that and ordered to pay full amount of 70K I was shocked on hearing that and I asked last month you said just 8K. He again said I didn’t say anything like that. I escalated this issue as my as I can even to Aditya Puri but no use, I don’t know for what reason they are using Mailbox’s (I believe they have ruled the mailbox that if any complaints is received it should directly go to Trash) I am fed up using HDFC bank credit card and I suggest that please don’t believe in that fraudsters.

The premium for the policy nos.12998874 &13028127 has bee paid, but have not received the receipts for the same. Please send the soft copies to the registered email and the hard copies to the registered address. Your customer service is unable to help in this matter. Please do the necessary at your earliest, and confirm on the registered mobile no. with you that action has been taken to do the necessary.

HDFC bank deducted amount from my account with out any prior notification. I do not even what is this deduction and why did they deduct. Amount deducted on 26th July 2014. 3RD PARTY CASH TXN INC ST & EC 110714 I need clarification on it.

I have a credit card which was issued by HDFC Bank. Due to my some personal problem i am not deposit my bill amount from last two month and now my card is blocked by bank. yesterday i see my card statement then i found bank add some additional charge like finance charge, Late fee charge now i am ready to deposit my all due but now i want bank remove all additional charge. With regard Dheeraj Khandelwal [protected]

i m hdfc bank act holder. i have lost my customer Id.i have an act of ankleshwar this is salary account of glenmark generics ankleshwar could you plz send my customer id to my mail act or my phone number. My name: Tajagna H Vaishnani Ac/No: [protected]

my card no.[protected] complain no.:-[protected]
purchase snapdeel product it not satisfied so it damage so i was refund my product so my ccard not refund my deducted balance so i late fees or finincial charge may applied to circumtance, i have allready informed to the bank but it not solved that product so please help me

an amount of 842.70 has been deducted from salary account on 12 jun 14 under header depository charge. it was automatically created by agent while opening my salary account, and i was clearly told by agent that it is completely free. i want a clear explanation urgently why this amount has been deducted without any intimation as it was told demat account is free, piyush sinha [protected]

Hi, My name is Senthikumar. I am having a Savings account in HDFC Bank, RS puram, Coimbatore branch. Account No :[protected] Account Branch :R S PURAM, Address :590 DB ROAD, R S PURAM, COIMBATORE 641002 Bank is debiting some amount every month as below with out my knowledge 04/02/14 DEBIT CARD ANNUAL FEES[protected] Rs.112.36 16/04/14 CHARGES INCL SER TAX and CESS 030414 Rs.56.18 12/05/14 AMB CHRG INCL ST and CESS FOR APR2014 Rs.280.9 16/06/14 AMB CHRG INCL ST and CESS FOR MAY2014 Rs.280.9 17/07/14 3RD PARTY CASH TXN INC ST and EC 280614 Rs.112.36 22/07/14 AMB CHRG INCL ST and CESS FOR JUN2014 Rs.280.9 16/01/13 AMB CHRG INCL ST and CESS FOR OCT2012 Rs.280.9 16/02/13 AMB CHRG INCL ST and CESS FOR NOV2012 Rs.280.9 26/02/13 AMB CHRG INCL ST and CESS FOR DEC2012 Rs.227.16 16/03/13 AMB CHRG INCL ST and CESS FOR JAN2013 Rs.393.26 22/03/13 AMB CHRG INCL ST and CESS FOR DEC2012 Rs.166.1 17/05/13 DEBIT CARD ANNUAL FEES 280213 Rs.112.36 05/06/13 AMB CHRG INCL ST and CESS FOR MAY2013 Rs.393.26 23/07/13 AMB CHRG INCL ST and CESS FOR JUN2013 Rs.280.9 17/08/13 AMB CHRG INCL ST and CESS FOR JUL2013 Rs.393.26 11/10/13 AMB CHRG INCL ST and CESS FOR SEP2013 Rs.280.9 23/11/13 AMB CHRG INCL ST and CESS FOR OCT2013 Rs.193.58 09/12/13 AMB CHRG INCL ST and CESS FOR NOV2013 Rs.393.26 Like above, they are debiting from January 2011. HDFC should return this money back to me. Why these much amount is debited and why it is not communicated to me by SMS. I had activated SMS alert. But when bank is debiting theirself, there is no SMS to me. I need back all the amount debited by HDFC immediately. Regards, S.Senthilkumar +91 [protected]

Dear Concern,

I would like to inform you that I have some international transfer problem because I have not received Foreign ID card. So that I have not paid June [1 EMI fully paid & another 35% paid from HDFC a/c] & July [not paid on right time but also paid Personal A/c no.: 20796718 EMI on dated 15th July 2014 through Billdesk online portal and another EMI Personal Loan Account Number: 19604667 still pending due to lack of respond from HDFC support team against my several emails.]

However, now i have seen in HDFC net banking a/c showing negative (-33, 792.56). Kindly clarify, How comes & why?

If HDFC played game with this Saving a/c then I have to close because I have no black money to paid HDFC.

So, I request you to kindly close this matter Immediate to running this account otherwise i have second option.

Many times I have writting email to concern that intimate me the contact no. of concern person from Cuttack/Bhubaneswar Area, Odisha for collect the cheque. But still nobody responded.

Important Notice:
From Next months to further, I unable to credit any single amount to HDFC a/c due to above described manipulated. So, please arrange to collect cheque/cash every months before due date from Cuttack. Odisha.

Kindly do the needful without any delay.

Totally disappointed this HDFC Bank. You can see how many times I have filed case aginst HDFC.

Thanks & Regards,
Bijaya Kumar Mohanty
+91-[protected]

Dear Concern,

I would like to inform you that I have some international transfer problem because I have not received Foreign ID card. So that I have not paid June [1 EMI fully paid & another 35% paid from HDFC a/c] & July [not paid on right time but also paid Personal A/c no.: 20796718 EMI on dated 15th July 2014 through Billdesk online portal and another EMI Personal Loan Account Number: 19604667 still pending due to lack of respond from HDFC support team against my several emails.]

However, now i have seen in HDFC net banking a/c showing negative (-33, 792.56). Kindly clarify, How comes & why?

If HDFC played game with this Saving a/c then I have to close because I have no black money to paid HDFC.

So, I request you to kindly close this matter Immediate to running this account otherwise i have second option.

Many times I have writting email to concern that intimate me the contact no. of concern person from Cuttack/Bhubaneswar Area, Odisha for collect the cheque. But still nobody responded.

Important Notice:
From Next months to further, I unable to credit any single amount to HDFC a/c due to above described manipulated. So, please arrange to collect cheque/cash every months before due date from Cuttack. Odisha.

Kindly do the needful without any delay.

Totally disappointed this HDFC Bank. You can see how many times I have filed case aginst HDFC.

Thanks & Regards,
Bijaya Kumar Mohanty
+91-[protected]

An amount of INR 393 is charged on my account this morning.
Transaction ID: AMB CHRG INCL ST & CESS FOR JUN2014

May I know what is this for?

Account number: I do not want to disclose it here, but HDFC is smart enough to find it out.
Name: Hasan Ibne Sherif
Branch: Hosur Road Branch (Bommanahalli), Bangalore

Respected Sir My Name is Vimal C. I worked HDFC Bank Contract Executive from[protected] to[protected]. I don't get my Experience certificate till now. My Employee code 92304. Thuckalay Branch, Kanyakumari District. Tamilnadu. Pin 629175 and I don't get provident fund (PF) amount also. So please provide my Experience certificate and PF Application form. My Email ID: c.[protected]@gmail.com, Thank you

Dear Sir/Madam, It has been requested to close / deactivate the credit card ( [protected]) many times through different ways..but the same is not yet closed. I once again request you to close / deactivate the credit card immediately ... Some, SA Associates have sent one letter, which was not at all necessary . It is an unhealthy step from an organization of the stature of HDFC... However, since, I am a student now, and can only increase financial pain to my parents, is ready to pay the due amount through net-banking . You are requested to reply me at the below mentioned mail-id for your action on closure of the credit card .. As soon as I receive the mail, the due amount will be paid to you through i/banking and that too "UNDER PROTEST"... Thanks and regards, Sriparna Sarkar mail-id :[protected]@gmail.com and with a copy to: [protected]@gmail.com

[protected] Forwarded message[protected]From: RameshKumar S <[protected]@gmail.com>Date: Mon, Jul 21, 2014 at 2:32 AMSubject: Fwd: Requesting for Return 4years Premium ; Policy No: 13196132To: Service <[protected]@hdfcinsurance.com>Cc: [protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.comDear Sir,


HDFC Children's Double Benefit Plan
Commencement of Policy : 09th-OCT-2009
Policy Premium: Rs.51843/-
Term : 15 Year
No of Year Paid : 4 Years
Total amount paid : 223312
Approximately paid amount plus bonus : Rs.276212/- [13957 * 16 = Rs
223312 + 52900 (Bonus as per my knowledge)]
I applied for
surrender few days back, I was told that value of surrender :
Rs.138918/- (One lac thirty eight thousand nine hundred
eighteen rupees)

I have paid Premium for 4 complete years and policy has been
completed 5 years.
Last 3 quarter I could not pay my premium due to my parents medical expenditure
and family expenditure
so due to financial needs I am surrendering this policy.
I do not have any source to settle my credits so only way is to recover from
this bad situation to surrender this policy.
As you know I have paid premium of more than Two Lac rupees, which is HARD
EARNING MONEY for my family future, I have trust the HDFC SLIC and took this
policy.
After seeing this surrender Quote.. I felt I have been cheated by HDFC SLIC.
At least you have Quote what ever I have Paid for the 4 Years.

This is really intolerable. Why I need
to lose my 4 years Hard Work? ...I need to know, . Where is it going my
HARD EARNING MONEY?.

I NEED MY MONEY BACK AT-LEAST WHAT EVER I HAVE PAID FOR THE 4 YEARS..
I kindly request you to take some action and return my PREMIUM WHICH I HAVE
PAID FOR THE 4 YEARS.

Thanks,
Rameshkumar.s

Credit Card number: [protected]
Name: Vargab Bakshi

This complaint is against the Credit card division of HDFC credit card. In the month of September I had lost my credit card and hence blocked it.
The total outstanding amount in the Credit card at that time was ~ Rs 45, 000. I cleared the entire amount together and did not apply for a new card as I got a new job and left India for training in my new career opportunity. I was stunned to see HDFC credit card still sending me bills of ~ Rs 0.88 in months of November/December 2013. I had a telephonic conversation with them Ticket Number - [protected] where they had confirmed that they have cleared some late fee that was associated with it. However, the bill clearance emails kept coming every month. Please get this straight, my credit card was blocked and I never applied for a new credit card - so technically, I did not have a HDFC credit card with me.
Upon all this nuisance, where I kept writing to them to not send me bills since I was not using their service, a mail drops in March 2014 saying they have applied the annual cost of ~ Rs1600 on the card. Again, I did not have any credit card of HDFC for 6 months starting September yet they sent me this amount. I again wrote to them and spoke to them that I am not paying a cent as I have not been using their card and did not hold any credit card of HDFC. In July 2014, they sent me bills of ~ Rs 3600 mentioning I have to clear this amount. I again denied paying this amount and their escalations department reverted back to me (Mr.Arun) that their bank is looking to resolve this matter and asked me to be "patient" regarding the same. They also provided me a phone number where I was asked to get in touch in certain time slots. Every time I called them in those time slots, nobody picked up!! I even emailed them my number and asked to get in touch yet they never called. (Reference number [protected])

Last week again their escalations department have written to me asking me to clear the payment without even bothering to have a conversation with me. It is very annoying that their Credit card sales department keeps calling and bugging people to sign up for credit cards and the post closure service is so so poor. I have been harrassed time and again since the last 10 months and looking for justice. HDFC bank, I had immense respect for your back with my recurring deposits, salary account, credit card everything at your service. Not only have I cancelled all those services but I will do my word of mouth to make sure nobody else suffers like me. As for me paying, I am taking this to the highest level of judiciary to find any possible reason why I should be making this payment amongst the harassment that I am going through from your bank.

Dear Sir/Mam,

I am srinivas, am a credit card holder with your bank, card limit is 30000 and i was used 25000 in the month of dec 2012
and i have paid the amount more than 30000 rupees till oct 2013, when i was paid last amount 4000 rupees hdfc collection agent said that
you have cleared all amount and you don't want to pay any amount in future but now am and my brother frequently getting harassment and threatning calls
from HDFC collection manager (Richmond circle Branch Bangalore) Mr. Prakash M. NO [protected] and his colleague [protected],

Am getting harassment calls from this no [protected] (HDFC Collection Vendor) and asking pay the amount 54000 rupees immediaty otherwise, he is saying that
he will do harassment to my family members and hdfc collection team not following any RBI rules,

RBI Rules:

(iii) Fair Practices in debt collection

(a) In the matter of recovery of dues, banks / NBFCs may ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks / NBFCs have their own code for collection of dues it should, at the minimum, incorporate all the terms of IBA's Code.

(b) In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / NBFC and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(c) Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.


i would like to inform hdfc concern manager, please advise me

1) Who is concern manager ?
2) Where i want to meet?
3) His contact number and address?

i would like to lodge a complaint against the banker as well as the concerned vendor(used abusive over the phone with my neighbours and my family)


awaiting your response,


Regards,
Srinivas
A/c No [protected]

sir, my name is Prianjan singh and sallry account in your bank (hdfc bank ltd). Account No- [protected]. so i have request ror a check book.it is very very urgent me.please send for me address-sanden vikas (i)ltd, plot no-65, sector-27A, Faridabad(HR). Mo[protected]

Dear Sir,
As per Earlier Discussion through phone call, the policy name and Details Enclosed for your Reference:

Again Krishnan Bharantharan, i taken policy 14/05/2014 till now the policy document and card not yet received. Credit card EMI Loan No: 10995882 for your reference. ( i paid three installment already, but i dint received the Docements) My cell no. [protected].

Policy taken details:
C.krishnan 15/07/1955
K.Jayalakshmi 15/07/1960

Address: 24/44, Thiruppa chesswar St, Ayanavaram, Chennai-600 023.

my Earlier Complaints No: [protected] through E-mail. Please Short out this problem as early as possible, otherwise your Entirely service zero...

Depository charges- This is in reference to the transaction made into my account without intimating me by HDFC bank. An amount of 842.70 was deducted from my savings account on 11 July 2014 under the header of depository charges, without even letting me know. Dmat services i never tried to pursue, they Mislead the people when they open the account by saying that this is for free no extra charges will be deducted . I want my money back to my account. Consumer services if are still there then please take some action against steeling money from the million peoples accounts.

HI, I just called HDFC customer care.I just wanted to know about some extra charges they just did to my account. They told we have sent you verification code and I just checked there was no code even after half an hour. Now I do not have any option so submitting my complaint here. HDFC credit card worst customer care and always a fraud charges, So be careful to this service. As soon as I am able to talk to them, I will ask them to close this. Thanks Rakesh Jain [protected]