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HDFC Bank Complaints & Reviews

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Updated: Jul 8, 2026
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K
kaarthikeyapreyan
Sep 15, 2014
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Address: Chennai, Tamil Nadu

On 22 Aug 2014 7:52 PM, I got a message regarding a transaction happening on my debit card at another bank ATM(UBI Bank). All the funds in my account was with drawn. To my surprise the card was in my wallet at home with me while this transaction was happening on the other end of the city. As usual after a long struggle I got a chance to speak to a customer care executive and explain the situation and what was concluded was a complaint taken and investigation would be done. I specifically asked the bank executive to raise a police complaint as this was a very suspicious event to my surprise none of the executive who spoke to me over the next few days wanted to file an complaint against me or the invalid transaction. I insisted them over and over finally they asked me to do it if I wanted to but to my surprise the police was not ready to take a complaint stating it was cyber crime and has to come through with the bank complaint. My concern here is I believe that HDFC bank could be involved in this whole sham cause what they concluded was it was a legitimate transaction and the money would not be refunded. I have accounts with 4 banks and this happened only with HDFC bank. I want to make a point to please be careful with your HDFC accounts as your hard earned money could vanish without any reasons.
Aug 14, 2020
Complaint marked as Resolved 
Dear kaarthikeyapreyan,

Regret the inconvenience caused. Please write to [protected]@hdfcbank.com along with your card and contact details, txn details and reference ID- TTU[protected] in the subject line. Will take it up on priority.

- Anay.
HDFC Bank customer assistance
Dear Customer assistance,

I had a lot of discussions with your customer care team just to get the same answer 'Its a valid transaction' and also I do know that your priority will come only when it is profitable to the bank and not the customers. I have learnt a big lesson with the bank and as of today me and most of my acquaintance have started to close the relationship with the bank to avoid this kind of response/activity with the bank.

The primary reason I wanted to post this here is, I want a few people to know that these kind of activities prevail in your bank and all their money could vanish the next day when they wake up.
Hi
I have an HDFC account [protected].CustID:20229165. Mobile number:[protected]

I tried to purchase a an Airtel DTH connection on 19th, Feb, 2018 through online.The order is not success but amount is debited from my account even OTP is not entered.Please check and register a compliant.given below i given the transaction details.

7 Feb 2018 POS 512967XXXXXX5057 Bharti Telemedia POS DEBIT 580077 17 Feb 2018 1, 490.00 38, 640.72

Thanks & Regards
Atchuta Rao Yeduvaka
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    Sonawala Jignesh
    from Mumbai, Maharashtra
    Sep 15, 2014
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    Address: Mumbai City, Maharashtra

    CREDIT CARD NO : [protected]

    Dear Sir / Madam,
    I am JIGNESH G SONAWALA as per above credit card number refer i need your help to closed my credit card a/c as soon as possible because since 18 months i am suffering for job and when i got my new job my salaring was not coming on time.so was not able pay your total card outstanding payment or mim amount payment since 18 months.Also from customer care person and collection person are calling me for payment and i told them the some problem but they have started harassing me for payment but still i could not pay your credit card outstanding amount or mim amount on time because there was no job previously and when i got my new job that time i was not geting my salary on time till now date my salarying is not coming on time.so i need your help to closed this credit card a/c so my CIBIL record will be clear in good way.so please help to convert my credit card a/c with your interset charges to my a/c and then convert in to emi so i can pay your payment on time...please ...help me.
    so kindly do this need fulfil for me as soon as possible


    thanks
    JIGNESH SONAWALA
    Sep 15, 2014
    Updated by Sonawala Jignesh
    SORRY THIS SBI CREDIT CARD COMPLAINT NOT HDFC BANK CREDIT CARD
    CREDIT CARD NO : [protected]

    Dear Sir / Madam,
    I am JIGNESH G SONAWALA as per above credit card number refer i need your help to closed my credit card a/c as soon as possible because since 18 months i am suffering for job and when i got my new job my salaring was not coming on time.so was not able pay your total card outstanding payment or mim amount payment since 18 months.Also from customer care person and collection person are calling me for payment and i told them the some problem but they have started harassing me for payment but still i could not pay your credit card outstanding amount or mim amount on time because there was no job previously and when i got my new job that time i was not geting my salary on time till now date my salarying is not coming on time.so i need your help to closed this credit card a/c so my CIBIL record will be clear in good way.so please help to convert my credit card a/c with your interset charges to my a/c and then convert in to emi so i can pay your payment on time...please ...help me.
    so kindly do this need fulfil for me as soon as possible


    thanks
    JIGNESH SONAWALA
    Dear Jignesh,

    Regret the inconvenience caused. Please write to [protected]@hdfcbank.com from your registered email ID along with your card and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will surely take it up on priority.

    - Anay.
    HDFC Bank customer assistance
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      versha
      from Panipat, Haryana
      Sep 15, 2014
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      Address: Kaithal, Haryana

      Myself Naresh Kumar a resident of city Kaithal [Haryana].I have two accounts in HDFC bank which are preferred accounts.These bank workers they come to our shop and forcefully opened our accounts in their banks without our willingness.After depositing some money in the account, slowly they withdrew all the money from the respective accounts[protected] and[protected] and after contacting the bank they asked us to write an application.We wrote the application around 5 to 6 times but did not get any suitable response from the bank.I request you to contact these branch people and help us in getting our money back. Thanks, Naresh Kumar
      Aug 14, 2020
      Complaint marked as Resolved 
      My number is [protected]
      Dear Naresh,

      I understand that our Branch official Mr. Amit Sharma has contacted you to address your concerns. I understand that you will be visiting the branch on Saturday with regard to your account. Please feel free to speak to Branch Manager Mr. Arun Jain on [protected] for any further clarification or assistance.

      - Anay.
      HDFC Bank customer assistance
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        S
        sham Garg
        from Chandigarh, Chandigarh
        Sep 14, 2014
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        Address: Fatehabad, Haryana

        my father gave 60x1000/-=60000/- instead of 50000/- mistakenly but cashier dont return back. It is clearly shown in cctv footage n bank & my shop also, i lodge a ccomplain to B.M.& M.D. But didn't positive response. So, please help me in this case
        Dear Sham,

        Kindly write to [protected]@hdfcbank.com with your account and contact details, issue details and ref id TTU[protected]. Will look into it and get back to you.

        - Anay.
        HDFC Bank customer assistance.
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          zaydshahul
          Sep 14, 2014
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          Address: Bangalore, Karnataka

          Hi, My HDFC Account number is : [protected] And i have been using your bank services for the past 4.6 years. I have got personal loan for Rs.300000 for an medical emergency where i received Rs.295000 after deduction of document charges and insurance like that. They informed that my EMI will be for Rs.10290/- per month for 3 yrs from September 2013 and i can close the personal loan after 6 months. I have been paying the monthly repayment of EMI regularly without a single failure.Before 6 months when I asked to close my personal loan they told that I cannot close before 1 year. Now I have completed one year of repayment without any single failure.Kindly inform how much I need to pay for closing charges and my pending amount.I have mailed several times for the past 3 months but I didn't received any positive reply. Atleast I will wait whether i am going to get reply for this or not from HDFC. Lets see. Thanks & regards Shahul Hameed
          Aug 14, 2020
          Complaint marked as Resolved 
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            varun kulshrestha
            from Delhi, Delhi
            Sep 14, 2014
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            Address: New Delhi, Delhi

            I am varun kulshrestha emoloyee of hdfc bank my employee id no is (127234) work in nodia sector 41 branch code is(1292) as a joining as a( branch sale officer) i can not received my salary in my salary account no is ([protected]) in since 30th june to 31st augest 2014 . and i can given to a resignation to my post in 30th july 2014 i can not received my salary for last one and half month plse send me salary to my account as soon as possible . i can faces some finanical problem plse try to understand my stiution plse give me as soon as postive response

            your faithfully

            varun kulshrestha

            employee code is:- 127234

            Account no ([protected])

            contact no :-[protected]
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              tusky
              from Mumbai, Maharashtra
              Sep 13, 2014
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              Address: Lucknow, Uttar Pradesh

              Hi All,
              This is another note on HDFC bank issues.Good part is I did not receive the debit Card pin for the past 1month.
              Bottom line i am without a Debit card and cannot access the ATM and withdraw money from ATM for the past 1 month.

              Thanks,
              yogesh
              Dear Yogesh,

              Kindly write to [protected]@hdfcbank.com with your card and contact details, issue details and ref id TTU[protected]. Will look into it and get back to you.

              - Anay.
              HDFC Bank customer assistance.
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                G
                gangesh30624
                from Varanasi, Uttar Pradesh
                Sep 13, 2014
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                Address: Mumbai City, Maharashtra

                I My self Gangesh Yadav Having Credit card of HDFC Bank Ltd. Card Number is [protected]. As I am unable to pay my credit card outstanding Payment. As I left my job and started my own business and I got loss in my business. I am in a big trouble and bank is applying extra charges on the card also the bank has blocked my bank account which has some fund in this bank account. I will die without food if the bank will not release the amount. I request you to release the fund of same account and unblock the account for my life. I request to the bank if they wants to collect the same fund they can take my house on rent on the market rate and they can use till the that money. My house address is 1/28 Khatizabai mansion, P.B. Marg, lower Parel, Mumbai 400013. my contact no. [protected], [protected]. Thanks..
                Aug 14, 2020
                Complaint marked as Resolved 
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                  banyal4u
                  from Mumbai, Maharashtra
                  Sep 13, 2014
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                  Address: New Delhi, Delhi

                  Hi Team, Not sure why HDFC LTD making false promises with Customer if not capable of completing it. I had a pre-approval for my loan against File No :[protected] . And now my cheque is getting delayed by Munirka, Delhi branch and they are only investigating the file ... Team is telling we didn't receive the file on time from Sales team, Sales team is telling, nothing in their hand... Not sure if any one of them viewed on Demand letter that the Due-Date is 14th September from the builder, which is tomorrow and unfortunately Sunday "HDFC Holiday". I tried reaching to concerned person holding my file, Miss Aditi, who as per her colleagues in on leave today, her senior Megha is still researching my file, her Senior, Mr Priyant/Priyank Tripathy not responding on his Extension No. Mr Bhanu Bhandari (Branch Manager) also not respoding his extension. Why all have extension, if they are not willing to respond for calls. Tried total 100 calls on their extensions. If work is delayed due to someone, who is on leave, not sure how HDFC managing their work force and making commitments with customers. Fees of Rs 11236/- charged to me for the processing of this Loan is totally waste if i have to pay interest to the Builder due to Delay payment. "With HDFC Home Loan, Create your Own Space" is waste tagline for me atleast. After this communiction, not sure how much more delay going to be added for me. But Truth needs to be shared at any cost. Ashish [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  I hv mailed many times regdg my loan file #[protected], as I deposited emi cheque of 103578/, in the Noida office, which I was told was returned due to error/correction, whereas it was not presented to my bank, and after couple of days, I had to deposit another cheque with Intt..When I rcvd the cheque, ther was absolutely no error/correction, and my bank told me the cheque was not presented to the bank.
                  Pls sort out and reverse Intt, and assure me it will not happen again
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                    Vivek Lanjekar
                    from Malegaon, Maharashtra
                    Sep 13, 2014
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                    Address: Mumbai City, Maharashtra

                    Hi my nane is vivek lanjekar.. 5 years back i had hdfc credit card for which i used to pay regularly, in 2010 i had to go abroad & at that time i missed one 400-800 rs payment. After returning i forgot about this payment. I came to know about its aftereffect when i tried to apply for the loan, my loan was not aproved coz my cibil was effected due to this nonpayed card. I imedietly contacted the bank & came to know that the unpaid odd 400 rs had grown to 9000 rs with all intrest & charges. Whithout giving a second thought i paid the ballace in full on 27/6/04. Bank people promised me my cibil would be cleared in 45 days of payment. But its still not cleared. Iam calling them & they are not responding. Its more than 70 days now. I had not received ant reply from hdfc bank & iam feeling cheated.
                    Dear Vivek,

                    Kindly write to [protected]@hdfcbank.com with your card and contact details, issue details and ref id TTU[protected]. Will look into it and get back to you.

                    - Anay.
                    HDFC Bank customer assistance.
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                      harishbabu001
                      from Bengaluru, Karnataka
                      Sep 12, 2014
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                      Address: Mumbai City, Maharashtra

                      TODAY UNEXPECTEDLY 1730 AMOUNT HAS BEEN PAID TO savethedeals.in SITE.I AM NOT VERY SURE OF THIS SITE AND WANT MY MONEY BACK AND DONT EVEN KNOW WHY THIS AMOUNT WAS DEDUCTED. TRANSACTION REFERENCE NO:340437 ACCOUNT NO:[protected] BANK:HDFC BANK DESCRIPTION OF TRANSACTION:POS [protected] EVIANO DIGITAL POS DEBIT PLEASE REFUND MY MONEY AS SOON AS POSSIBLE kindly revert back my amount. YOU HAVE NOT MENTIONED ANYWHERE THAT AN AMOUNT OF Rs.1730 will be deducted immediately .Kindly Refund My account. In HDFC bank payment gateway, no OTP or 3D secure PIN was asked.Why this happened for this transaction only usually we get atleast OTP. Also on payment gateway it dint mention 1730 amount would be deducted from my account. Please revert my amount.This is not fair. Its was clearly mentioned that 50 rs will deducted but how come 1730 is deducted from my account. This is not fair plzzz refund this amount as soon as possible. As far as i Know OTP, 3D secure PIN, Debit Card no should be asked for payment before paying to any third party site. This is as per RBI guidelines then why for this transaction none of these were asked.After entering the card details .Amount was deducted from the account and even the amount was not shown before deducting only after the amount got deducted i came to know that 1730 is deducted.Plzz help me to resolve this as soon as possible regards, harish babu [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Dear Harish,

                      Kindly write to [protected]@hdfcbank.com with your account and contact details, issue details and ref id TTU[protected]. Will look into it and get back to you.

                      - Anay.
                      HDFC Bank customer assistance
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                        nikki999
                        from Lucknow, Uttar Pradesh
                        Sep 12, 2014
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                        Resolved

                        Address: Lucknow, Uttar Pradesh

                        HDFC Bank - Unauthorized deduction of money by bank from my account Dated 15.09.2014 To Bank Lokpal Sir, I am having an account no.[protected] in HDFC bank ltd, B-3/178 vibhav khand, gomti nagar lucknow-226010 uttar Pradesh RTGS/NEFT IFSC: HDFC0002623 in the name of Naresh Kumar Jaiswal. I am working in TATA MARCOPOLO MOTORS Ltd LUCKNOW. this a/c was open by company behalf and it is a salary a/c. I was having sufficient balance in my account as per bank rules. I had regularly maintained the balance in my bank account which was more than 10, 000/=. But as you know if salary a/c open by my company rule at any time I maintain zero balance in my account. Due to some personal reasons, I have not sufficient balance my account for few months. In the month of August, when I went to bank for some transaction, I was surprised to know that Rs. 393/= has been deducted by the bank six times i.e. in the month of August 2014. Thus a total deduction of Rs. 1016/= has been deducted from my account by the bank. After contacting from the Manager, HDFC, she said that after two days refund your balance in your a/c. but still now any deducted was not refund in my account. I asked the manager of the bank that I was unknown from the change of the policy of the bank . Further, I was not been informed by the bank neither by written information, nor by SMS on mobile, or by E.mail. Sir, I have maintained my account bank as per banks policy. If bank has changed any policy the same must be provided to me by the bank through letter or by mail. Since bank has not informed about the change in the policy, why should I suffer for the huge amount without any fault. Being amount of RS. 1016/= is sufficient money for me. It is requested to kindly look into the matter and does needful so that I could get refund of money deducted by the bank from my account. With regards yours faithfully Naresh Kumar Jaiswal Tata Marcopolo Motors Ltd. Lucknow
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Naresh Kumar Jaiswal,


                        Kindly write to [protected]@hdfcbank.com with your account and contact details, issue details and ref id TTU[protected]. Will look into it and get back to you.

                        - Anay.
                        HDFC Bank customer assistance
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                          rkarthika
                          from Bengaluru, Karnataka
                          Sep 12, 2014
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                          Address: Coimbatore, Tamil Nadu

                          I am paying LIC EMI through ECS option of HDFC.Before 2 months, ECS transaction of Rs.817/- was failed due to insufficient funds.for this failure, HDFC is charging a penalty of around Rs.500/- every month.. I have a raised this concern with HDFC online Consumer center, but there is reply from them yet.
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                            Venkatesh Eerni
                            from Chennai, Tamil Nadu
                            Sep 12, 2014
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                            Address: Bangalore, Karnataka

                            the bank has deducted Rs. 561.80 in the name of DEPOSITORY CHARGES AUG[protected], i guess this is for the demat account which i was told is for free while opening a salary account and they have charged me with this without even informing.
                            even me.DEPOSITORY CHARGES AUG14 852.5 rs has been deducted from my account today[protected] and i didnt receive any alert message too.!
                            Worst Service providers HDFC bank...

                            Though mine is Salary account they deducted some Despositroy charges ...
                            Same for me as well, DEPOSITORY CHARGES AUG[protected].80INR
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                              subodh shyamsukha
                              from Kolkata, West Bengal
                              Sep 12, 2014
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal

                              Sir, My Reference Complain Number :- [protected], [protected], [protected]- TTU[protected] Despite of the upper mentioned Complain Numbers the bank has sent me the statement & asking for the complete payment including this Rs1730/-. I am forwarding my statement as attached herewith & request you to waive of this amount & refund me Rs 1730/- immediately I would like to inform that on 28th August 2014 when the amount was debited from my Credit Card No. XXXX XXXX XXXX 6947 without showing the amount & without asking for the password. I understand that I had been cheated. With in 10-15mins I immediately called up the HDFC BANK Credit Card Department & booked a complaint against savethedeals.in & told them to not to pay to the Merchant Even I also submitted the Customer Complain Form my Complaint Number is [protected] but despite of this the Bank made the payment on 3rd August 2014. I am very much dissatisfied with the HDFC Bank Credit Card Division that they do not hear to the customer & did whatever they like & now they are asking me for the payment. I request the Bank to waive of this amount from my statement because I have given them the clear instruction before they made the payment & so now I have no liability for the same. I have sent a mail to [protected]@savethedeals.in but the mail is getting bounce. I request you to pls help me to get my money back. Your kind cooperation in this regard shall highly be appreciated. For any more clarification pls feel free to contact me @[protected] at any time. Hope you will cooperate with me & refund the amount. Thanks & regards Subodh Shaymsukha Kolkata (M)+91-[protected].
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                saibu39
                                from Mumbai, Maharashtra
                                Sep 11, 2014
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Dear sir/madam, This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of (Rs 643.35+199.35) has been debited on (12th Aug 2014 & 28th Aug 2014), from my salary account, mentioning about "DEPOSITORY CHARGES July[protected]' on demat account. I have never used this account in last years.So I want refund my money as soon as possible (643.35+199.35=842.7) Rs. 842.7PS: Already i sent one mail to you. Till date no response from there. Please register my complaint and should take action immediately. Regards, Fathima, [protected]@gmail.com Ph: (0) [protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Sep 19, 2014
                                Updated by saibu39
                                Dear sir/madam,

                                This is in reference to the transaction made into my account without
                                intimating me by hdfc bank. An amount of (Rs 643.35+199.35) has been
                                debited on (12th Aug 2014 & 28th Aug 2014), from my salary
                                account, mentioning about "DEPOSITORY CHARGES July[protected]' on demat
                                account.

                                I have never used this account in last years.So I want refund my money
                                as soon as possible (643.35+199.35=842.7) Rs. 842.7PS: Already i sent
                                one mail to you. Till date no response from there.

                                Please register my complaint and should take action immediately.


                                Regards,

                                Fathima,
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                                  KB Shankar
                                  from Pune, Maharashtra
                                  Sep 10, 2014
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                                  Address: Nellore, Andhra Pradesh

                                  An amount of Rs.7000 has been debited from my account in the same day on 8th sep 2014.and still showing -1700Rs in my account. I dont know what are the policies you people following in the bank policy with out intimating a customer prior to taking proper action in debiting the this much amount at a time on single day.Please tell me the procedure how to file a case on this. Please help in reaching me @ +[protected], [protected]@gmail.com My Account Number is : [protected], Cust ID : 33089822 Bhanu Shankar K
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                                    Prashant Pol
                                    from Noida, Uttar Pradesh
                                    Sep 9, 2014
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                                    Address: Indore, Madhya Pradesh

                                    Dear Sir I have a policy of hdfc standard life, no of policy is 13771266, when I took this policy, that time hdfc life executive had sold me this policy giving me wrong information, he told me that it is money back plan, any time I can withdraw my money, and I have taken this plan, but when I went to withdraw my money, They said it is pension plan.and when I complain to hdfc life head office, I didn't received any response, they have denied to return my money, so I just request to you kindly take any action .My policy details are followings.And for my money kindly do the needful NAME OF POLICY HOLDER ::PRASHANT POL NO OF POLICY IS ::13771266 PREMIUM IS ::2000 MONTH LY NOMINY IS :: VARSHA POL COMPANY IS :: HDFC STANDARD LIFE INSURANCE COMPANY LTD. Thanks & Regard Prashant Pol ZydusCND A Division of Cadila Health Care Ltd BO Indore (M.P.) Email.prashant.[protected]@gmail.com [protected]@gmail.com Mob. [protected] [protected]
                                    Dear Mr. Pol,

                                    We have re-investigated your complaint and have already provided a resolution. We understand that you are not satisfied with our response to your complaint. We regret the inconvenience caused.
                                    We assure you that the resolution has been provided after due consideration of all facts and findings.

                                    Regards
                                    HDFC Life
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                                      joykutty
                                      from Jaipur, Rajasthan
                                      Sep 9, 2014
                                      Resolved
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                                      Address: Jaipur, Rajasthan

                                      I have take two wheeler loan no. 26222188 for honda activa on 10.11.2013 for 12 emi basis. Till date i am not received any statement.

                                      Joykutty daniel
                                      26222188
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        subodh shyamsukha
                                        from Kolkata, West Bengal
                                        Sep 9, 2014
                                        Resolved
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                                        I would like to inform that on 28th August 2014 when the amount was debited from my Credit Card No. XXXX XXXX XXXX 6947 without showing the amount & without asking for the password. I understand that I had been cheated. With in 10-15mins I immediately called up the HDFC BANK Credit Card Department & booked a complaint against savethedeals.in & told them to not to pay to the Merchant Even I also submitted the Customer Complain Form my Complaint Number is [protected] but despite of this the Bank made the payment on 3rd August 2014. I am very much dissatisfied with the HDFC Bank Credit Card Division that they do not hear to the customer & did whatever they like & now they are asking me for the payment. I request the Bank to waive of this amount from my statement because I have given them the clear instruction before they made the payment & so now I have no liability for the same. Thanks & regards Subodh Shaymsukha Kolkata (M)+91-[protected].
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Dear Subodh,

                                        I would like to inform you that I am in receipt of your blog regarding certain transactions incurred on your credit card and the same is under review for an appropriate resolution. In accordance to the same, you may look forward to receive a email response from our end to the said communication shortly. For any further clarifications, you may write in to us at [protected]@hdfcbank.com and I shall assist you. The reference number for the said interaction with us is : [protected]- TTU[protected].

                                        -Anay
                                        HDFC Bank Customer Assistance
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