Greetings!
After reported the matter to
[email protected], I received the following response from
[email protected] :
"We affirm that at HDFC Bank Ltd., we endeavour continuously to provide seamless service to our customers. It is most unfortunate that, despite our good intentions and efforts, you had to undergo some discomfort.
We confirm that you visited at our branch on 28th January 2014 and that time system was not working. We have foreclosed the loan basis the help from other branch.
As per the process of closure of theft vehicle, the client’s needs to be submit the FIR copy of waiver 1% foreclosure charges. In your case, you have unable to provide the FIR copy for waiver. As a result, we have proceed for closure and loan stand closed on 1st February 2014 with foreclosure charges.
We confirm that Mr. Prem has collected the No Objection Certificate/form-35 on on 04 February 2014.
The matter has been viewed very seriously and has been taken up for appropriate action by us so that our esteemed customers are not put to similar inconveniences again. We are grateful for your detailed feedback which will be of immense help in better understanding of the expectations of our valued Customers."
After a few more emails, the 1% foreclosure charges were waived off and refunded to me. Although the complaint was not filed for the money, the matter was reported in order to bring to HDFC Bank's notice the issues that customers face at the branches. I sincerely hope no one else has to face the same inconvenience as we did.
Regards
Prem