HDFC Bank Complaints & Reviews

Hi, Myself is Mrudula. I am resigned employee of HBL Global private limited, Personal Loan department, Andhery, J.B.Nagar, Mumbai under sales manager Sameer Joshi (S11996).I requested him for last 3 month salary slip but he did not give proper response. Please help me to get salary slip as early as possible. My employee code : M14538 Joining date 25th may, 2010 resign date: 23rd Nov, 2013 I hope you will help me in this situation. If any clarification required ten please mail me([protected]@yahoo.in). Thanks and regards, Mrudula

An employee of HDFC bank (Santa Cruz) convinced me to close my previous Salary account as I have left the job and transfer all the funds by creating a new saving account.So I opened a new account and they said that the previous account will get closed in 1 week and all the funds will be transfered.But this was not the case.I had to go almost every week to ask them why the old account is not closed and I used to get same reply that "It will be done this week".Then at last I told them not to close the old account as I was really feedup visiting the bank every week so for that they said that the account is taking long time to close as there is FD linked to it so its giving an error.Then they again convinced me that it will be done on Monday or else they will call me and also i took their landline number as well.But there was no call on last Monday and when I tried to call them it was a wrong number.


Your urgent attention will highly be appreciated.Thanks!!

I was a very loyal and happy customer of HDFC Bank... Was offered loans etc at very good rates, I have two car loans from HDFC, due to certain unfortunate circumstances, my payment for one month got delayed. I started getting harrasment calls immediately from their collection department, and without even listening, the lady over the call started misbehaving. Thus, I stopped the payments for a month or so. The call centre head apologised n all, and since then, Was paying thru this route. Loan got completed in Feb2013, and since then the bank has not given the NOC, asking for the late payment charges etc... I got a final settlement letter of X amount in december 2013, I was told I can pay it in two parts as they just had 4days to close their accounts... I made part payment, and post that kept calling for other part, no one turnedup.. and in feb2014, I got to know that the part payment I made has been adjusted in my total outstanding. Now again, I keep getting calls, and the people are bunch of rude, one track minds, who just dont listen. If HDFC, doesnt resolve this at the earliest, I will be forced to go legal with all the recordings and proofs. Regards Siddharth [protected]@gmail.com

HI This is Sankara Narayanan One Mr Palani of Your Bank Ex employee from sowcripet Branch (chennai) has been cheating many persons by using the name your bank showing the appointment letter and other things As i am in finance field i am so concern about the Bank Please take care of the issue His Phone no [protected] and [protected]

HI, Myself Mrudula Karnik. I worked in HBL Global private Limited, Personal Loan Department, Andheri - J.B Nagar under sales Manager Sameer Joshi (S11996). I resigned on 23rd Nov, 2013. I want last 3 month salary slip. Employee code M14538 Date of joining May 25, 2010 Date of Leaving Nov 23, 2013 Email ID:[protected]@yahoo.in Kindly look this matter and revert me as early as possible because I want to submit it on 16/6/2014. Any kind of clarification required then you can contact me on my cell no. ([protected]). Waiting for your positive reply as soon... Thanks and Regards, Mrudula

Dear all This is to bring in your notice and to take action that a Life Insurance Policy of HDFC life is sold to me with fake commitments and with doing material alteration in the information provided by me in the policy forms through forged signature of mine.Policy Details are: Policy no. 16153603 Client Id. 62042998 Policy Holder Piyush Gupta Date issue 9th July 2013 Below are the images of both forged signature for your reference. You can also check the complete scan in the attachment. Image No.1 (Page No. C2) Image No.2 (Page No. C2) The whole story is that I have received a call from Ms.Seema from mobile no.[protected] in the month of July last year. She inquired me that if I had suffered by any loss in any of the life insurance policy of any company. I told her that yes, I had a policy of Aviva Life Insurance in the name of my father, in which I had to bear a loss of Forty Thousands Rupees Approx. at the time of surrender. She said, sir IRDA have take an initiative that if anyone who has suffered by that type of loss by any insurance company, we will refund the amount of that loss after a period of nine months, but the only condition is that you have to take a life insurance policy from us of at least three Years PPT. You will receive all the related documents containing the information like the committed amount of refund, the date of refund (that would be of after nine months date as per her) etc. after taking the policy. In good faith of that much big and reputed brand name like HDFC in the finance industry I got agree for that and told her to proceed further. She send me a person to collect all the required documents and a cheque of Rupees Fifteen Thousand Only. I filled all my personal details along with the period of the policy that was three years and a cheque fav. HDFC Life Insurance, but when I received the policy documents I found that there was a alteration in the policy documents on the Page no.C2 (left hand top corner) in the column of Term (Years) of the policy. In which the term was changed from three years to ten years and on this alteration there was a forged signature of mine at two places on the same page highlighted in the image above. Immediately I called Ms.Seema and informed her about the same. She asked me to give some time and after few days when she didn’t call me I called her back and she accepted that, there was a forged signature but also request me not complaint for the same because this is a question of my job. She gave me a solution that she will issue me a letter of cancellation of this policy and we will issue a new policy in place of this in which the PPT will be of three years only. But after that most of the times she does not pick my call, and if she picks my call she always give me different excuses like I am out of the station or the concerned signatory is not available give me some more time, But till now I have neither received her call back till then nor any letter/document in this regard. I have received her last SMS on 28th Nov 2013 that “I am sorry that I am unable to respond ur call as I am out station. Kindly give me this week to return and then I would get back to you on my own. I am Sorry for the inconvenience caused.” I request you to please take this matter on priority and take the appropriate action and give me a satisfactory resolution.

Sir, I am "Surbhi Babbar" and I recently opened an account with HDFC bank A/C Number [protected] on 3rd May 2014. Few days later on 16th May 2014, I received a letter stating that bank has placed Rs. 35, 238.64 as “Hold on Funds” against an old credit card [protected] without any prior information. The same amount of 35, 238.64 was deducted from my account on 21/05/2014 without any consent of mine. I went to the branch and they said credit card division is different entity. After many request they asked to raise a complaint. I raised the complaint on 17th May 2014 but till today complaint no P14721/14-15/0001 has no updates. I had the above credit card in Nov 2010, and after my marriage in Nov 2010, I moved to United States immediately. I would also like to share here that I was a victim of a troubled marriage and suffered harassment from my husband and in-laws to an extent that they withdrew all my savings money also and till today court cases are running. I returned back to India in Jan 2014 and I still do not have a job. I borrowed some money from my father and opened a new account in HDFC bank on 3rd May 2014 with A/C Number [protected] thinking to do some saving for my uncertain life ahead. But this is shocking to me that HDFC has withdrawn 35, 238.64 out of the 50, 000 that I deposited. I went back and checked my credit card balance of [protected]. It was only Rs 13, 712.02 on Dec 2010 when I left India. Even with the small money that I have in my account, I am ready to settle the amount, but to pay 3 times the amount is not acceptable to me keeping my current financial status in view. I request you to take appropriate actions against this huge money withdrawn as this is an additional suffering for me. I am already a victim of mental harassment in my personal married life which is causing huge suffering to me. I mailed & talked to HDFC bank so many times and tried to convince them of my current status and readiness to negotiate a reasonable amount but I did not get a positive response. Now at last after getting frustrated and depressed, I am challenging HDFC bank for this irresponsible activity. As being the customer of HDFC bank and an "Indian National", I demand HDFC bank to return my saving account money into my HDFC Bank account and I am ready to negotiate on a reasonable amount for my credit card settlement. Hoping for a quick resolution to my problem stated above as I am in urgent need of my savings account money. My details are as below: Name: Surbhi Babbar HDFC Credit Card No : [protected] HDFC Bank Account No: [protected] Email Address:[protected]@gmail.com

I name is Yogesh rathod. I have been holding a HDFC credit card which was given to me on taking HDFC car loan in 2010. Due to some family problem in 2011 I had used the credit card & withdrawn some amt.My credit limit was 30000.00. As I had use the card to some extend. So from the next month i.e from 2011 I started paying some amt. or more than min. balance. But even after paying at least some amt the outstanding today is 50000.00. From 2012 I have not received my credit card statement. I do not know how much different types of charges have been imposed till today. I even do not know how much amt is paid my me. NO a/c statement have been given to me from 2012. Their recovery person calls me up & I pay the amt. said. I have also requested many times for settlement for this card but no action is taken. Sir as per my calculation they have charged more than 25000 to 30000 as late fee & other charges. I would request the consumer forum to help me out & direct the bank to do some type of settlement. I credit card companies are looting the common man by charging various charges. Sir my credit limit was 30000.00 & even after paying some amt ( more than 1000.00 per month) the outstanding after two years is gone to 50000.00.

28.09 * 2=56.18/- deducted from my salary account of HDFC BANK twice on 03-June-2014. With out any prior information amount got deducted. I don't why it got deducted. My account no is [protected] . My account name is Nagaraju Alampati. Date: 03 Jun 2014, Narration: NWD DECCHG 17-05-14 CARDEND[protected], Cheque/Ref. No: 2564 & 2565. So please help me on this issue and revert back my amount...

I hold a HDFC Bank credit card. As of 4th Jun14 my total outstanding on HDFC bank credit card is approx 41k. Of which 15K is amount charged due on account of various fees and charges.
The Bank has blocked my HDFC bank savings account for amount of 40k without any intimation.
The last minimum payment due was made on 26th Mar14 post which due to Bank not providing details on account settlement I did not make any payment against my credit card.

When I inquired at the Credit card department about the delinquency status, they said that if the customer is within 3-4 delinquency bucket they can block the collateral securities or any of its form in case of non payment.

ISSUE1- WHAT IS THE EXACT DELINQUENCY BUCKET TO SUSPEND A CREDIT CARD OR BLOCK SAVINGS ACCOUNT in case of non payment?

THE CREDIT CARD DEPARTMENT IS NOT EVEN ALLOWING THE CUSTOMER TO GO CURRENT OR ACTIVE POST BLOCKING AND DEBITING THE OVERALL OUTSTANDING AMOUNT.

I am still in 2nd delinquency bucket as the due date is 9th of every month.
I am ready to make a settlement by making equal installments for the outstanding amount and hereby ask the bank to release the block order on my savings account.

I need clear guidelines from the BANKING AUTHORITY regarding the dates from which they get the authority to cease customer savings account without any intimation.

The staff at HDFC Bank Collection department and customer care units are extremely inefficient and non responsive.

Thanks
ANKIT GOENKA
[protected]/ [protected]
BANGALORE, INDIA

Dear sir, kindly send a detailed statement of A/C of my policy no[protected]Muzaffarpur-orient club, Please also note that inspite of several reminder on personal basis and telephonic interaction with your representative I have not yet in receipt of the Policy document for the above mentioned policy. Hope that you consider this matter with priority as I have deposited the requisite cash and documents for the issue of duplicate policy document Thanking you POONAM JHA C/O DR ASHOK KUMAR JHA, MODU-LAB near Kaliasthan, Begusarai-851101

Having received promotional emails from HDFC bank I emailed the bank asking why I am being sent promotional emails. I received a reply saying 'By default all customers are subscribed to promotional emails' I asked the bank to show me where on their website or any where in their terms and conditions or in any paper that I have signed does it say that by default all customers are subscribed to promotional emails? The bank has given me all sorts of replies asking for phone numbers, last four digits of credit/debit card, etc but has not answered the question. I have been escalated to two higher departments. I have continued asking the same question where does it say 'by default all customers are subscribed to promotional emails' but there has been no direct reply to this question but misleading answers to questions I have not asked. Finally I have been referred to the banking ombudsman. I just want the bank to show me where does it say 'By default all customers are subscribed to promotional emails' because if there is no such thing then HDFC bank can be said to be spamming their customers.

Hi, I am Sandeep Mittal, currently residing in Kolkata. I have a Salary a/c with HDFC Bank. This complaint is regarding a fraud transaction of Rs.10, 000 made in ATM and an already logged complaint in HDFC bank for which I am not getting any proper response. Date: 10-May-2014 I have visited ICICI ATM near Ultadanga station to withdraw some amount using my HDFC debit card. There were two ATM machine and no security guard was present at that time. I have inserted my card in one of the machine and after entering the PIN the ATM was hanged and was not working. I have pressed ‘Cancel’ button around 4-5 times and made the transaction from another machine of Rs. 2, 000. There was no one present in that counter while I was making the withdrawal. Date: 13-May-2014 When I was checking the statement in net banking, there was a debit transaction showing of Rs.10, 000 on 10th May just after 1-2 min I had made the transaction of Rs.2, 000. Immediately I had registered a complaint calling[protected]. They have provided me a complaint number and ask me to wait for 7 working days to get the amount credited to my a/c. Today is 04-Jun-2014 In the period of last 22 days, I have called HDFC customer care many times to get the update on my complaint, but all the time they are just saying the current status is ‘In process’ and I will get a call from the HDFC complaint team for the update, they are also not providing me the contact details of my home branch, they are rather interested in selling their additional services like: Loan, RD, Bill payment registration etc.. Above is the situation till now, and below is my complaint: > Why it is taking so longer when it has to be resolved in 7 working days. > Till now I have not received any update from HDFC BANK, not a single call. > HDFC customer care associates are more interested in giving you their additional services (as I detailed above) rather than looking at your grievances. They should know why you have called them and what they are providing. > I am in Kolkata, but my HDFC home branch in Chennai, and I cannot visit any near branch for this complaint, they are also not providing me the contact of my home branch. This is really becoming a frustration for me. I really don’t know how to handle. Please help me to get my money back, or let me know any process that can help me to get this sorted out. Name: Sandeep Mittal A/c No.: *********2562 Branch: R.K.SALAI, CHENNAI, IFSC Code: HDFC0001097 My current address : Khestopur, Kolkata, 700102 Complaint No: MUMC[protected] and 763898

i am holding master world credit card of hdfc bank, today 4th june 2014 at 4.21 pm i received a call from phone no [protected] of HDFC bank. The representative is telling me i have pay fees this card as i know that this is no charges for it as i am holding it from last 6 years. he is telling that Rs.6100/- has been block for accidental insurance of 15, 00, 000 . as i have not opted for this kind of service, there charges should be debited for accident card. he is asking whether i have received card or not, i have mentioned that i do not require any service. The representative is putting pressure me to take this service. Last time also one person call from this no and want to give some card forcfully. I has been observed that i all the get lot of mis information from [protected] of HDFC bank . I is the request to bank tell them not to call in my mobile no for giving wrong information . If the your cell is incapable to take necessary action, i will go to concerned authority and camplain about it.

AMB Charges Debited by HDFC Bank I was having a salary account with HDFC Bank it is a zero balance account. for long time I have not used my account for salary or any other transaction's. Since it is zero balance I kept the account like that and of course maintained balance about 8ooo + But when i check my account now, My account balance is showing "zero" and all the balance has been debited by bank with comment "AMB CESS HRG INCL ST & CESS" multiple times without any prior intimation or alert. I have never been communicated via Email or SMS for any such charges they introduced. If they can send promotional emails and SMS to their customers then why can't they send an alert about a new charges they impose; so that customer can maintain the balance before it goes below the required amount. Kindly process the refund for both these debit transactions otherwise I have to CLOSE my account with HDFC Bank forever. |

I am writing this article to bring to your notice the unfair auction of the gold jewellery pledged by me. We had taken a gold loan for Rs 996500 (G.L. Index No.- 565601, Loan A/c No.- [protected]R10001) on 26/4/12 through HDFC Maidagin road Branch, Varanasi. we had been paying interest in between and we had also reduced the loan principal amount to Rs 796500 by paying Rs 200000 as margin money upfront on 30/7/13 and paid advance...

I had had no credit card from hdfc bank with the below details. But it is still reflecting in cibil cir. I have raised a dispute and have not heard from them yet.

Cibil cir date:[protected] time:22:14:23 cn:711, 424, 025

Account details datesmembername hdfc bank date opened/disbursed[protected]account number[protected] date closed -account type credit card date of last payment -ownership individual date reported and certified[protected]account statuscredit limit - rate of interest -high credit 385 repayment tenure -current balance 0 emi amount -cash limit - payment frequency -amount overdue - actual payment amount -collateral statusvalue of collateral - suit filed / wilful default -type of collateral - written-off status -written-off amount (Total) -written-off amount (Principal) -settlement amount -

I had a fraud transaction of 3000 in my account in oct2013 and then the amount (3k)was credited back in my account in feb 2014(after much follow up).But HDFC again allowed some third party to access my account and do debit of 3k. Now i have filed a complain DELC[protected] some 20 days back for which the customer care has no final status. When i contacted on mail..i got this reply: Dear Mr. Kumar, Thank you for writing to us. This is with reference to your e-mail dated May 20, 2014 regarding transaction details. We have checked and confirmed that the purchase transaction of Rs. 3000 was debited from your account on October 15, 2013. Since the amount was not claimed by the acquiring bank/merchant, the amount was credited to your account on February 04, 2014. However, the acquiring bank/Merchant has claimed the transaction amount and the same is again debited from your account on May 07, 2014. For any clarifications, we would request you to get in touch with the merchant. Warm Regards, Amit S Gaikwad Customer Service Officer Customer Team HDFC Bank Ltd. They want me to follow up the merchant (that i dont even know) to get my money back. Guys my suggestion beware of HDFC..they have lot many third party transaction and its all on your risk.They will ask you to follow the merchant or third party if there is any mallacious transaction. Believe me or not i am a customer of hdfc for 7 years and this is the reply and support i have got. Thanks HDFC

respested sir, im j.p, nikkitha d/o mr.m.jayaperumal.i have availed car loan from hdfc for buying maruti 800.im working as a government college assistant professor y ery of my friends said its very harsh and hard with HDFC they may trouble you though you pay your emi regularly they say something but in that situation sales rep of maruti advised us to take loan from hdfc so we accepted and taken loan from HDFCfor 45 months i started payin from 5/12/2010 rs.4815.00 emi everymonth till this month im paying all the EMI very regularly. total instalment is 48 months my.customer no is 17786671 given by HDFC my loan acc is with thirumangalam state bank which is in madurai dt. .and the acc no is [protected] SBI i have another two months more to complete 45 months of loan emi s and at this situation a call has come from local madurai branch HDFC saying that i have missed to pay three instalments .i got shocked hearing that and requested HDFC people the statement of instalments /EMI that i paid sofar, but they refused to give the statement that i paid as emi sofar. so i went to my loan acc bank(SBI) and got print entry in my pass book in that it was very clear that i have paid all the EMI within the time that is on 5th of every month. with this evidence my parents apporched the bank in person the branch manager mr.arun kumar.they again verified in their records and said we will have one emi pending. there started a problem that is in the month of june 2011 on 3rd i paid the emi of 4815 in sbi branch theni palanichettypatti . but the hdfc bank didnt taken the emi amount so we called and asked what can be done they said they will discuss and let us know in few minutes and bank people called us again and said they will send a bank person from bank to our house at thirumangalam to him we can give the cash so we belived that and a hdfc bank person has come to our house and said he is from hdfc showed his id card so we paid the one month EMI amount of Rs.4815..00 after that asusual we are paying our regular payment in sbi bank . and few months back around five to six month back we got call from hdfc saying that we have not still paid one month emi again there started a head ache and (today also we gota call) they say that we will have to pay one month EMI and interest to that till today and the amout they spend for local phone call to us we got vexed and asked them the state ment about what we paid sofar, again they refused to give and i explained to them that we already paid that emi through the person you sent . but they asked us to show the receipt but that fellow didnt give any bill for that, since we belived the phone call from HDFC we trusted the person arrived to our residence we paid the money this happened during 2011 but all on a sudden at the end of 2013 only hdfc says that, that amount is still in pending.im in a well dignified position of gazetted rank so i dont need to lie for one month emi .and if you people observe my bank statement it says that im paying all my emi s very regularly in time all the month.really it gives mentol agony and stress to me when still hdfc people wants my money extra then they coated in agreement .if that missed amount has not reached them what were they doin all these months? and years? kindly let me know the solution to solve the problem to have peaceful loan settlement. sinscerely yours j.p.nikkitha

14th May-2014 made the transaction from HDFC to beneficiary account (account holder of the SBM bank), amount is not received in beneficiary account. through call register the complain in HDFC but no use. even i had inquired in the SBM bank also, they said, we have not received the amount really i don't know what to do on this?