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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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A
Anweshagoswami
from Delhi, Delhi
Jul 13, 2014
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Address: Hyderabad, Andhra Pradesh

Hi,
Myself Anwesha Goswami and i'm a old customer of HDFC Bank but i think i will switch to some other bank because of this..

My last month credit card bill was 16791. I have done a partial payment of 10791, so renmaining balance was 6000.

I calculated finance charges should be around 250, at a rate of 3.25%. but its comes 440 actually.

so I called HDFC Customer care service for credit card with hyderabad extension (ph no:[protected] to clear my doubt why its come 440.

my 1st call is responded by customer care executive Veena. I was asking her why it comes 440.

she told me that its 440 because the finance charges are calculated on the whole billed amount(in my case 16791) instead of remaining amount i.e. 6000.

I told her that previously HDFC CC executive told me that finance charges are calculated on remaining amount not on whole amout.

she was not ready to listen to me. she misbehaved with me. she told me that i am making a new rule. taking finance charges on remaining amount is mentioned no where, its calculated on whole amout.

i asked her several times to listen to my previous call recordings to HDFC CC. A ter asking several times she told me that calls are not being recorded in HDFC Credit card Customer Care.

She gave me wrong information. when I told her that I will discontinue with HDFC bank services; she ok me ok madam fine. thank you.

after that I again called on same no. another executive picked up the call. she told me that when partial payment is done, till the date of partial payment finance charges are calculated on whole amount and after that on remaining amount.

I asked her to raise a complaint on the 1st CC executive (Veena), she gave me a complain no [protected].

I asked her how I will come to know if any action is taken on my complain, she told me to write a my to HDFC Customer care services (mail id: customerservices.[protected]@hdfcbank.com).


So its a request to HDFC Bank if you cant afford to have decent CC than close your CC service or appoint some decent and educated people. Otherwise you will lost your customer as you are going to lost my account. And soon i will switch to some other bank and i will write this to every complaint site and blog and social media and let people know about your uneducated CC services.

Regards
Miss Anwesha Goswami
Hyderabad
Phone :[protected]
Aug 14, 2020
Complaint marked as Resolved 
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    M
    manojveluri
    from Hyderabad, Telangana
    Jul 12, 2014
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    Address: Hyderabad, Andhra Pradesh

    This is manj iam hold HDFC credit credit card and spoke to customer care people regarding the to increase the credit limit and they told that wait fro 1 hour to increase the credit limit and her name is harika and from that calling to the customer service people and they are using the scarscatic language with me
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      Prabhakar15
      from Mumbai, Maharashtra
      Jul 12, 2014
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      Address: New Delhi, Delhi

      Dear Sir/Mam'm I worked as a sales executive in Hbl Global Pvt.Ltd.(HDFC Bank Ltd.) New Delhi, December 30 to 7 April 2014.and my Employee code is P18274.so please send immediately salary slip month of January to March. Please send me urgent basis at [protected]@gmail.com, Thanks & Regard Prabhakar Kumar [protected]
      +1 photos
      Aug 14, 2020
      Complaint marked as Resolved 
      Sorry sir you didn't solve my problems.i am waiting your response

      salary slip - Comment #2067744 - Image #0
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        M
        mvk1683
        from Bengaluru, Karnataka
        Jul 11, 2014
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        Address: Bangalore, Karnataka

        Dear Sir,

        I hope you will help me out of this

        I have credit card with HDFC bank which is not in use since 3 year, I have tried to block my card previously but they have not blocked and continuously charged me on due amount. My last due was 30k where I have alreday made total minimum payment till now 49, 898 instead of 30, 000 which was my credit limit too. I'm not receiving statment too since one year suddenly they are telling that 70, 000 is due with all charges.

        Currently me and my relative are getting call from different numbers but they are not telling that from which collection agency they are telling. Since one week its happening. Recovery agency list is alreday there on HDFC Bank website.


        They are calling from [protected], [protected], [protected], in HDFC behalf.

        When i am calling back to them nobody is picking call.

        I have spoken with bank person they are not responding well and not telling me that who is calling, they are just saying that settle the amount you will not get call, currently I'm not in position to settle the amount now which they are asking.

        Looking for quick action, believing you are the best to solve consumer problems

        Regards
        Vishal Mishra
        [protected]@gmail.com
        Aug 14, 2020
        Complaint marked as Resolved 
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          D
          Deepak
          from Lucknow, Uttar Pradesh
          Jul 10, 2014
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          Resolved

          MC charges after 8 months without any consent

          Address: New Delhi, Delhi

          Hi, I happen to be an unfortunate preferred customer of HDFC Bank holding a corporate salary account. Because of type of account and relationship I maintain with bank, I am supposed to enjoy a lot of privileges where no charges/fee for such services like ordering a Demand Draft/Manager cheque issued from my bank. On 7th Sept 2013, I requested two Manager cheques and filled forms accordingly with no commission charges mentioned being a...
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          raju1199
          from New Delhi, Delhi
          Jul 9, 2014
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          Address: New Delhi, Delhi

          I have received email from HDFC that your Demat account opened. I have never given such kind of request. My salary account was opened on March 2014. Why you have opened Demat account. Who has given request on July 2014? Close this Demat account.Why you are opening Demat account without any information to Customer.Kindly close it I don't have any requirement of Demat. It is a case forgery.It's typical fraud case where executive did not educate customer with all the details. Thanks Ranjeet Singh Jagwan Customer ID 54151762 Account No : [protected] Ph: [protected]
          Aug 14, 2020
          Complaint marked as Resolved 
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            S
            SapnaC
            Jul 7, 2014
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            Address: New Delhi, Delhi

            My husband is working with HDFC bank from the last 3 years, earlier everything was fine but as of now as the new Branch manager comes life becomes hell. He left home in the morning at 8:15 and there is no time of coming back home that can be 10-11-12 in the night, problems didn't end here. The main problem is the pressure with Branch Manager is making on every employee, he is harassing every one for the business and forcing everyone to resign. As a branch manager he himself left the branch at 6:30 - 7:00 daily and give the target to the employee either do it or resign or he will give the quarter rating 5. And one interesting thing about the Branch Manager he himself be demoted and transfer to this branch. This is the case of North Delhi- Adarsh Nagar Branch. Hope the senior most authorities will take this thing in mind and take positive action against it. Hopefully in favour of the employees. As HDFC is known for it.
            Aug 14, 2020
            Complaint marked as Resolved 
            Hi My name is Ankit..i am a member of INTUC..You may contact me at [protected]@gmail, .com

            We will surely resolve your issues.
            Note: We do not charge any fee or money.So kindly do not offer any bribe or money to any one, as INTUC is not responsible for any transactions
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              S
              sanjusk
              from Mysore, Karnataka
              Jul 7, 2014
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              Address: Bangalore, Karnataka

              Hi Team, i have been charged 3RD PARTY CASH TXN INC ST & EC[protected].36, TPT cash txn charges Sep[protected].36, TPT cash txn charges Nov[protected].70, TPT cash txn charges Dec[protected].90, TPT cash txn charges Dec[protected].46, 3RD PARTY CASH TXN INC ST & EC 170514 from your bank without any prioir notice and which was not deducted previosly. This is a unnecessary deductions so kindly reverse my amount back to my account otherwise i have to close my account because other banks don't charges these kind of taxes like yours. how can you ppl deduct in 2014 for the year 2013. Kindly refund my deducted amout.
              +1 photos
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Sanju,

              Regret the inconvenience caused. Please write to [protected]@hdfcbank.com from your registered email ID along with your account and contact details, txn details and ref ID- TTU[protected] in the subject line. Will surely take up your issue on priority.

              - Anay
              HDFC Bank customer assistance.
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                netersingh
                from Bengaluru, Karnataka
                Jul 7, 2014
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                Address: Mandi, Himachal Pradesh

                Dear Sir/madam,

                i will pay my hdfc insurance policy no[protected] have paid to 2 July 2014 but i have no receive to my payment receipt pls conform my policy status & contact my phone no [protected]
                thanks.
                regard neter singh
                Aug 14, 2020
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Dear Mr. Singh,


                We have sent you the premium receipt on your registered email id. Please feel free to contact us at [protected]@hdfclife.com
                for any concerns/requests in future.


                Regards,

                HDFC Life
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                  katenviro
                  from Mumbai, Maharashtra
                  Jul 6, 2014
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                  Address: Coimbatore, Tamil Nadu

                  We made a settlement at Trichy branch and they issued a letter ref No: H:ACCTS:PREPLET/5583929 dtd 7th May 2014 to collect the home documents/NOC etc on 26th May 2014. While visiting on that day we advised by another representative to send a mail to Mr.Srinivasan and Mr.Mahindran to transfer the document to Trichy Branch. We have not received any reply from either from [protected]@hdfc.com or [protected]@hdfc.com. The email Id provided by HDFC representative of Trichy-Thillainagar Branch
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    S
                    soso26
                    from Bengaluru, Karnataka
                    Jul 6, 2014
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                    Address: Bangalore, Karnataka

                    Hi,
                    I received a call from an HDFC agent regarding Solitaire credit card offer. I have submitted the doc on 20th June and they have told me the expect a verification call in few days. Till date I have neither received a verification call nor did I have heard back from that agent. The agent's name was Swathi and the contact no she gave me is:[protected]. I was asked to submit a missing doc to hdfccards.[protected]@gmail.com which i have not being suspetious of the mail ID.

                    Please help me track this.
                    Regards,
                    Sonu
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Sonu,

                    I request you to write to [protected]@hdfcbank.com along with your issue, application and contact details with ref ID- TTU[protected] in the subject line. Will surely take up your issue on priority.

                    - Anay
                    HDFC Bank customer assistance.
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                      A
                      AMAR638
                      from Ludhiana, Punjab
                      Jul 6, 2014
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                      Address: Bathinda, Punjab

                      i have been give a written account closing application in the office of hdfc sec. situated in bathinda panjab on 19 june 2014 . a conformation call has been conform the cause of closing account from the head office but still hdfc sec is not closing my trading account because of the annual account maintence fee date is falling near and may be company financial interest is not closing my account my trading account no is 1203897
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      HDFC Securities customer support has been notified about the posted complaint.
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                        sharmadhir
                        from Kolkata, West Bengal
                        Jul 3, 2014
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                        Address: Kolkata, West Bengal

                        Myself Abhijit Banerjee, having HDFC Credit Card No: [protected] which was used from period[protected] where my total due was unpaid after that since year 2009 I've settle all due which was lying due in my Card, , settlement done to Franchisee of Credit Card (HDFC) and final settlement receipt provided by them. after long time on 30.06.2014 when my salary credited into Bank same day all amount debited automatically from my account without any information, which is quite surprising . from that incident time i'm continuously trying to contact them but they mislead me and not providing any support . As a innocent resident and client of HDFC this type of ridiculus services are not expected from HDFC end. nor they are convening me my Actual Due where I need to understand the problem why this happening . So from the above incident I'm frustrated and force to move Consumer Forum for Justice . Pls look into the matter seriously as facing huge difficulty and problem. thanks
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Sir & Madam of Credit Card Team,


                        Myself Abhijit Banerjee, having HDFC Credit Card No: [protected]
                        which was used from period[protected] where my total due was unpaid
                        after that since year 2009 I've settle all due which was lying due in
                        my Card, , settlement done to Franchisee of Credit Card (HDFC) and
                        final settlement receipt provided by them.

                        All settlement done of my Due vide HDFC MEMO No: 15662612 dt: 28.01.09, 15662625 dt: 28.01.09 (cash), 15900307 dt: 12.02.09 (cash), 16494817 dt: 23.03.09 (cash), 16772115 dt: 15.04.09 & 16868712 dt: 29.04.09 (cash). Where Executive confirm & assure verbally that all settlement done and no dues lying in your card in Year 2009.

                        But Unfortunately after long time on 30.06.2014 when my salary credited into Bank same
                        day all amount debited automatically from my account without any information, which is quite surprising . from that incident time i'm continuously trying to contact them but they mislead me and not providing any support .

                        As a prestigious Customer Credit Card department has done Fraudulent & Shameful activity to me. Now I'm forced to make complain against your HDFC Credit Card Dept in CONSUMER FORUM, Complain Done on dt: 03.07.2014 against Fraudulent & Cheating Case.

                        If the same not waive or settle within 02 working days then I'm bound to complain against your HDFC Bank to President, PM officially for misleading client.

                        As a innocent resident and client of HDFC this type of ridiculous services are not expected from HDFC end. nor they are convening me my Actual Due where I need to understand the problem why this happening .

                        So from the above incident I'm frustrated and force to move Consumer
                        Forum for Justice .

                        Pls look into the matter seriously as facing huge difficulty and problem.

                        SECOND REQUEST FOR JUSTICE : ( BELOW MAIL COMMUNICATION HAD WITH HDFC CREDIT CARD )

                        As per your clarification mail you required some clarification from my end below is detail of Reciept which is issued from Your HDFC Bank for payment of settlement done, pls do check from your end and revert back ..

                        "All settlement done of my Due vide HDFC MEMO No: 15662612 dt: 28.01.09, 15662625 dt: 28.01.09 (cash), 15900307 dt: 12.02.09 (cash), 16494817 dt: 23.03.09 (cash), 16772115 dt: 15.04.09 & 16868712 dt: 29.04.09 (cash). Where Executive confirm & assure verbally that all settlement done and no dues lying in your card in Year 2009. "


                        For your kind information your Representative repeatedly told me that all your settlement done no payment lying in your Card as per Memo Provided, So I feel this is completely Negligence from your BANK for this I'm suffered.

                        This kind of Activity done by your Said Representative as a Sincere Customer of HDFC BANK I was satisfied as for your Kind information currently I'm also using other BANK Card and continue purchasing and paying on timely basis, no allegation levied at me by other BANK.

                        HOW YOUR BANK WILL DO, , , , THIS MEANS YOUR BANK IS CHEATING AND CONTINUE MISLEADING BY DOING THIS KIND OF ACTIVITY.

                        Yesterday, I got a threat call from one of your Executive to pay all amount which is due in CARD within 02 days unless they will take action through recovery officer, if this activity done by your Bank Representative which is quite Surprising.


                        .
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                          A
                          alagu durachi k
                          from Chennai, Tamil Nadu
                          Jul 3, 2014
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                          Address: Chennai, Tamil Nadu

                          Dear sir /Madam, With due respect i share my complaints about my pf amount, i was share my pf form on april month itself.But still not yet receive my pf amount.Actually i made a mistake also I gave the cancelled cheque in the name of Alagu Duraichi k. But My hdfc account details Mentioned the Name :Alagu durachi k. Name:Alagu Durachi K Emp Code:A24593 Email id:[protected]@gmail.com Mobile num:[protected] Please clarify this problem and i hope that i receive the pf money as soon as possible. Thanking You.
                          +1 photos
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            shahbc
                            from Chennai, Tamil Nadu
                            Jul 3, 2014
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                            Address: Mumbai City, Maharashtra

                            HDFC Credit Card, The Credit Card Department do not have any synchronization at all among department, I have raised a query for payment but the last digit's were wrong of my CC on 06/06/2014. The same was gt attention to the concern department of HDFC CC, and they agreed that the fund have reached them via HDFC Bank. And they needed to do some formality for reverting the funds back to my Credit Card account. I have been asked to sign some paper to so for more than 4 times till today, 02/07/2014. They know that money is in with them and it just needs to reverted to my account. But I must say they don't know how to do this in the right way to solve such a small problem. Their behavior is poorer than beginner. I am totally stun with this kind of experience from a bank which name them among the best banker in INDIA. ARE THEY BEST BANK ... I have my question... What about you. I hope they improve their services and hire proper and capable staff to improve... Bharat Shah---MUMBAI xxxx-xxxx-xxxx-5434
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear Customer,

                            Apologies for the inconvenience caused. I request you to raise your query at [protected]@hdfcbank.com along with your card and contact details with reference ID- TTU[protected] in the subject line. Will take it up on priority.

                            - Anay
                            HDFC Bank customer assistance.
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                              Peter Balachandar
                              from Bengaluru, Karnataka
                              Jul 2, 2014
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                              Address: Bangalore, Karnataka

                              Who gave HDFC the permission to have my funds kept on hold ?

                              Who has given them the authority to hold my account ????

                              I'll never seen such a bank, a bank steals money from the customer.

                              Are they running bussiness or a small grocery shop.?

                              I've spent 14000/- on my card and already have paid 10200 and how come your people charge 14000/- They have put their own charges and then hold my account ?

                              They have no rights to hold my funds. Should they not release immediately and battle it in the consumer court.

                              Infact I have been writing them mail continiousely asking for a closure and they aren't responding to it. I lost my card long back and wrote to them for release of a fresh card and they informed to clear the funds and only then the card will be issued. They are more concerned about payment not about the customers welfare.

                              Never seen such a bank in my life time.

                              I've take and completed my loan in ICICI, barclays but a no.1 waste bank and poor bank who steals money from customer's account is hDFC. Are they such a poor bank to do that ?

                              Thanks
                              Peter
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                                balramsharma
                                from Delhi, Delhi
                                Jul 2, 2014
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan

                                Dear Sir,
                                I was using credit card of HDFC bank. My Credit Card No: - [protected].
                                Due to I lose my job I was unable to pay the amount of credit card. And in this time some recovery agents behave very badly with me, and giving me threatening calls.
                                But now I got a job and want to settle all of my dues. But HDFC bank hold my first salary, so it’s very tough to me fulfill my daily needs. So it’s my humble request to you kindly help me to release my salary and settle the account.
                                Credit card No: -[protected].
                                Card holder Name: - Balram, Bank name: - HDFC BANK
                                Total usage of credit card due: - Rs. 28, 000
                                Salary hold: - Rs. 38, 600
                                Bank A/c No. : - [protected]
                                Contact no:-[protected], Email: - balram.[protected]@yahoo.in

                                Thanks & Regards
                                Balram Sharma
                                Mob. [protected]
                                Date:-2/7/2014 Place :- Jaipur
                                Copy attached to :-
                                • Banking Lokpal RBI
                                • Consumer Court
                                • HDFC Home Branch
                                • HDFC Head Office
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  N
                                  Neroli
                                  Jul 2, 2014
                                  Resolved
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                                  Resolved

                                  Fraud case by Nagpur kingsgate way branch.

                                  Address: Nagpur, Maharashtra

                                  Hi My policy number is 15327255. date of Birth is 09021967. We have been fooled by Mr Bharat Kolambe from Kingsway Branch, Nagpur. My mothers investment request was converted in to Life Insurance policy for me. They came to the house and convinced my mother that if I open an NRI account, it will be good for her. I had only signed a document for that. But they forged my signature and locked the money for 5 yrs to reach their personal Bank...
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                                  Vinod Vishal
                                  from Delhi, Delhi
                                  Jul 1, 2014
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh

                                  Dear Sir, I am a customer of HDFC Bank & my account number is [protected].Due to mistake i have lost my ATM card pin that is why i visit home branch of HDFC Bank NOIDA sector 12 that time applied in written for duplicate ATM pin after that as per the personal banker commitment they was saying you will be receive duplicate pin within 7 working days. After facing lot of problem from bank side finally we receive confirmation message for bank side that your duplicate pin has been dispatched via FIRST FLIGHT COURIER AWB Number B991Q9020206. But whenever checked the status of my courier on first flight courier website that time status showing courier received by Mr. SINGH but we did not received. After that again visit my HDFC BANK home branch NOIDA Sector 12 for the confirmation with personal banker they saying we also not received kindly again applied and wait. Its not any type of resolution & now fully frustrate. No one over there to coordinate with me. Kindly check & do the needful.
                                  +1 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Dear Vinod,

                                  Apologies for the inconvenience caused. I request you to raise your query at [protected]@hdfcbank.com along with your account, consignment and contact details with reference ID- TTU[protected] in the subject line. Will take it up on priority.

                                  - Anay
                                  HDFC Bank customer assistance.
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                                    CA Nikhil Agarwal
                                    from Mumbai, Maharashtra
                                    Jul 1, 2014
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    I had applied for a card through net banking in April 2014 and there was a link which said that i[censored] apply through net banking, your card will be free for the first year. However, the bank charged me an annual membership fee. Further, the membership fee as per the schedule on the bank's website and also the schedule I received with my card states it to be 599 (plus taxes) for a Platinum Edge card. However, they charged me Rs. 1122.48. I sent a screenshot of the net banking screen and also the scan copy of the schedule, still no one was ready to consider my words and they said that the charges is Rs. 1122.48 only. I had to repeatedly call back and enquire about the same as the bank never responded to my calls from their side. Neither did I receive any amended schedule where it stated that the annual charges for a Platinum Edge card is Rs. 1122.48. I had registered my 3 mobile bills for payment directly by the bank through my credit card. After a few days, i received a letter saying that one of the numbers have been rejected from the biller. On enquiry on 18th June 2014, bank informed that one number has been rejected and I will have to make a payment for the same. I once again asked the bank's person to register the same number from the next month and I made a payment on 23rd June 2014. However, the bank also made a payment on 24th June 2014. Again I called them and then they said that double request for registration was made for that number and one of them was rejected by the bank and as such, the bank made a payment against one of the registrations accepted by the merchant. Now they are not ready to refund the amount to me on the ground that this will be adjusted by the merchant in the next month. But as it is bank's fault, why shall i make an advance payment to the merchant?
                                    +2 photos
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Dear Nikhil,

                                    Apologies for the inconvenience caused. Please write to [protected]@hdfcbank.com along with your card and contact details, details of the charges and reference ID- TTU[protected] in the subject line. Will take it up on priority.

                                    - Anay
                                    HDFC Bank customer assistance.
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