HDFC Bank Complaints & Reviews

I Abhishek Soni employee of NSE info tech Services Ltd. in mumbai, living in company accommodation which is Flat 402 , A wing , sungrace apartment, raheja vihar, chandiwali, mumbai 400072.They declined my credit card 3 times.Whenever i am trying to know about the reason they always said "Bank Policy" .Last time i applied through agent then the agent came in working ours and put not verified in the check list.when i got a letter that my card declined third time , i asked their representative Mr. Ali : [protected], he told our person visited there and find none.i want to ask if you want to verify than you should come in nonworking hours.if your are coming in visit of a bachelor person's or working person visit so the checker should come at non working hours.otherwise verify at working place.Bank should think about their methodology of verification or shouuld verify that the checker is giving proper information or just filling his worksheet.


customer name : Abhishek Soni
acount no :[protected]
credit card ref no : [protected] W1
Bank : HDFC Bank,
BRANCH : Santacruz east, mumbai
Agent Name : Umesh Mayekar : [protected] (NSE Provided Agent)

Abhishek Soni
[protected]@gmail.com

Dear sir,
Freezed my bike
I am having an account with HDFC and also i am having some Rs.6900 due for my 2 wheeler loan account.But till date nobody has not yet informed me suddenly they are freezed my bike.I am ready to pay the amount before that i need the proper communication. The collection agent in vulgar language in my parents. I request collection manger sir i will pay total amount pls give my bike, he say your bike freezed so i can't do anything.Before days my cheaqe s bounced the collection manger show dis cause .

REASON: Sir my father health problem he joined hospital.He is complete bed rest, so i am not pay the EMI in correct time,but i send money every month 10 th. No due, only due 3 months, amount already in my a/c the collection manger and agent say very rec leas answers and vulgar language.


GROWTH:
i am writing MBA 4 sem exams, i am already selected in job "Lanco industries in srikalahasthi" Jr.account every month salary in 17000/- per month.Sir i will give salary receipt.
Farther EMI 's pay in time without cheaqe bouncing pls help me sir pls give the last chance. Sir every organization depend the consumer pls sir bike need sir.
Kindly do the needful.


yedukondalu gorantla
[protected]
[protected]@ mail.com

Dear Sir,
I have taken a term insurance policy No. 14224273 in the month of march'2011 by HDFC Life to cover my Home Loan from HDFC Ltd.

I have not received the Policy certificate till date, I have requested many times to HDFC Life to send the policy certificate.

Recently, when I inquired from HDFC Life of Noida Sec-18 Office, an official said that since your policy is assigned to HDFC Ltd. It will be within the custody of HDFC Ltd. But as per my best knowledge I has never assigned the policy to HDFC Ltd.
Also when I have asked to HDFC Ltd., They have denied that they have the policy certificate in their custody. I have also registered a complaint vide no. [protected] dated 25.05.2011 to HDFC life and got no response.

Now I would like to go consumer forum against the lapses in service by the HDFC Life and want my policy certificate and appropriate compensation.

thanking you,

With regards,

Shashi Kumar Singh
[protected]@rediffmail.com
Mobile no. [protected]

Recently I applied for a Home loan with HDFC Bank and in the processing, I came to know that my CIBIL report shows a big outstanding in one of my card which is overdue and needs to be cleared immediately. I got shocked as I promptly pay my credit card dues and hence applied for the CIBIL report to know the card number and the bank details.

On receiving the CIBIL report, I found that there were around 5 credit cards listed against my name, when I actually hold only 2. I found a card number issued by HDFC Bank with balance of Rs.52445 which is overdue and the report says I'm the defaulter, but I actually do not own that card number.

When I went and enquired in the Credit cards division, I came to know that the card was issued in the name of the person whose name is somewhat similar to my name and since his mother name and my mother name are same, they have reported me as the defaulter to CIBIL. This clearly shows the carelessness of the Bank and its lethargic approach towards customers.

I escalated the issue, but it has been around 2 weeks and no response from Bank person till today. He gave me a mobile number for contact which always goes unattended.

What if my home loan was rejected because of this issue ? The bank person cooly asks me to escalate the issue to CIBIL than to bank as that process will be a bit faster. It's a shame on HDFC bank and its customer service. If this continues it will lose many of its valuable customer

dear sr,
i am BALMUKUND PAL. i have worked with HDFC BANK ltd. as a CONTRACTUAL SALES EXECUTIVE employee code (CB11158)duration 3rd june 2009 to 2nd dec 2010 i have apply for p.f. refund before a month but i have not got yet. so please make it cleare as soon as posible.
Thankng you
BALMUKUND PAL
emp. code CB11158
branch code 1240
INDORE

Hello All,
I am a customer of HDFC Bank Limited and I have availed a loan in the amount of Rs.310,000 from your bank with an EMI of 10,899 every month payable on the 4th of every month. I have been making timely payments on the 4th of every month and due to some unforeseen medical expenses I could not make the EMI due on the 4th of May'2011.

I called your customer care department and informed that I am unable to pay and the same will be paid on the 30th of May'2011 along with the check bounce charges and the penalty. I think as a customer I must be given the time frame required considering the situation.

Having said the above the collection department guys started calling me for the payment and I picked the phone and informed them that I will make the payment on the 30th of May'2011. However, they refused to hear me and harassed with 10 to 15 calls every day from the following numbers[protected], [protected],[protected],+[protected] and the list can go on. Are these people employed by you illiterates??? Can't they understand English??. Not to stop here on the 28th of May'2011 I have received 53 calls from them.........This is harassment and nothing else.

The saga does not end here. They called a reference number provided by me for 23 times and informed them about my loan due payment. How can you even do this???? This is against the law to disclose about my credentials to a third party... These guys insane from some asylum?????

What collections procedures are they following??? Which law says that you can call me and harass me for the payment though i have informed you guys. I don't think so that your agreement says that you can call me for [protected].... times to collect a payment. This in in human. The people calling me do not even know the basic phone etiquette, nor they can speak English, they are just robots and a bunch of stupid illiterates.

I have just missed one payment and I think I have time till the end of the month of pay as far as i pay with the penalties. But no ......call those people who are absconding.......... and do not trouble people who pay and keep the bank informed about the developments.

This is the most pathetic service i have every received and i would not recommend any of my colleagues to approach HDFC.

I am also writing my experience on all the social networking sites and also to the consumer grievances cell to address this issue. Believe me I will not hesitate to go the press or the media to tell my story.

As i write this email I have received another 3 calls on a Sunday. I can be reached at [protected]

Sir,
I am very upset with the way HDFC treats me as a customer.I was given a titanium credt card with a credit limit of Rs. 50000.I have following issues:
1) Extremely high rate of interest and the hidden charges were not conveyed to me before issuance.
2)The customer care person uses abusive language over phone and comments on my inability to pay the charged in a rude way.
3)Unnesessary penaty is being imposed further inflating the bill.

Pls help.

Thanks and Regards,
Naveen Rai
[protected]
naveen.[protected]@tcs.com

Hi,

Myself Shoukat Shaikh, want to complain about HDFC ERGO health policy auto renewal from my HDFC credit card.

Policy number: HR[protected]

After repeatedly and explicitly telling HDFC ERGO representative (when they have called me twice or thrice for confirmation of renewal) that I no longer want to continue with this policy any more, I got an SMS from "TD-HDFCERGO" with below message

"Dear Customer,as per your tel.confirmation we will debit your credit card a/c for health renewal HR[protected] in next 3 days. Pls maintain sufficient bal."

Which is pure lie, on the contrary I had always said not to renew my policy, has these insurance company stooped so low and use lying and deciet to extract money from customers?

Regards,
Shoukat

NO PAYMENT IN LUMP SUM OF MY SLIC POLICY ON MATURITY

I Sumat Jain of 27, Moti Dungari, Alwar (Raj.) Invested Rs. 30000/- on 31.03.2006 as one time payment to HDFC Standard LIC pension plan. My policy no. is 10573564 The due date of maturity was 31.03.2011.
On 05.04.2011 the HDFC sent me a letter asking me to choose any option of annuity out of 3.
When I requested to HDFC to pay me the total maturity amount Rs. 45436.74 In Lump Sum, they told that I have lost my this option because they send me a letter in Feb. 2011 to select this option and as I didn’t avail this option at that time I am not entitled now.
I told them that I have never received your such letter, but they told that they have despatched the letter through DTDC courier.
I request to your honour to please enquire into the matter, I have not received any such letter till today. I don’t know to whom HDFC has send and to whom the courier have been delivered. On enquiring at DTDC courier, Alwar. they have informed us that they have never received this letter, so how they can deliver it.
I want the total maturity value in Lump Sum payment. The HDFC don’t want to give me even half of the bank’s saving account rate of interest and have ill intention to mitigate my hard earned money by adopting the unfair means.
I request you to please direct to HDFC to pay me my maturity amount in Lump Sum,

i had a credit card with hdfc which i paid off in installments and confirmed with them that there is no balance left and the card has been cancelled. i was provided with the receipts for the payment which i made in 2008. after that i did not hear from them any more. when i applied for a personal loan with barclays they said that my name was repirted to siebel and there is a outstanding balance of Rs 20000 aprox. when contact them they tell me that they will get back to me with the information. now its been 3 months and this is the same responce which i get from them. i have even cancelled my bank account with them as they are not trust worthy. please help me in getting this issue resolved

Hi,
My name is Saurav Kumar.I m holding hdfc gold credit card([protected]) from last 3 months.In March 2011 I had my sister's marriage,due to which i used my whole credit,In April 2011 I got my first minimum due as Rs.1300,which I paid before tym,Then on May 2011 I got my minimum due as Rs.3500(aprox),I paid Rs.500.I talked to customer service of HdFc credit card dept,I told them I have lots n lots of bill to be taken care of becaz of that I can pay minimum balance till 2 months,whoch I can bear.They told me that You can pay that,but you have to bear Interest rate n late fee chrgs.I said ok.today Dated 24/05/2011,I received call from [protected],she said she is calling from hdfc debt collection company.She start shouting and yelling at me.I told her to lower down her volume n try to understand my situation.Then I told her that she is rude n i dunt want to talk to her.I told her to transfer call to her manager.Then another came on line,she was more rude than the agent.Without asking me the reason for delliquency she start shouting n used unprofane language on call.I hang up her call.After that I received more than 15 calls from different no.which i dunt picked up.([protected],[protected],[protected])
My concern is that if I have credit card wid your bank n I have sum emergency then certainly I will use your card.N if its a paying account,how come my account can get transfer to debt collection agency.N if its wid debt collection company then the employee over dere know how to talk to consumer.they should try to understand customer situation.

RESPCETED SIR/MADAM,

I AM EMPLOYEE OF HBL GLOBAL PVT. LTD AT FEB. 2005 TO AUGUST 2005
MY EC NO. JO1036 I WANT TO KNOW MY PF NO. I CONTANCT HBL GLOBAL SO MANY TIME BUT NO ONE CAN PICK UP A PHONE AT LOWER PAREL BRANCH

KINDLY GUIDE ME HOW I GET MY PF ACCOUNT NO.

JAYESH VYAS

[protected]
[protected]@gmail.com...

dear sir
i have transfer the amount of 1500 through IMPS from my mobile(+91 [protected]) ON 17 th may [protected]@10:53:4 am
from ICICI BANK(MMID CODE[protected] TO my HDFC BANK(MMID CODE[protected]
but even after 4 days the amount was not transfered to the particular account
then what is the use of this facility???
if the amount was not transfered you just return it to the original account
if you keep it yourself what is the use for us???
please take necessary steps to resolve the issue

by paramasivam

Respected Sir
With due respect i m an residence of Hissar (Haryana) and i applied for a business loan earlier three-four months through an executive Mr. ANGREZ SINGH under Mr. AMIT RANA (LOAN BRANCH) of HDFC bank , railway road branch. He checked my documents and told me that he sanctioned my loan from bank and he recieve all of my documents, he also signed of me on an application form of HDFC bank , but did'n't gave me any application no. or reciept and after two days he told me that if i gave him a percentage of Loan amount he will approved my loan by the bank. i gave him a sum of amount and after one month i asked him about loan status he did'n't gave any statisfaction answer. After this i asked many times and every time he told me that your loan will be santionced and more time to deliver the payment. Then one day i took him my application no. 18330369 and call on customer care no. and check the status they told me that your application is not in eligibility due to less of taxes or ITR and it was told to executive by the bank before two months , then i complainted about app that is no. of[protected]. And every time asked from executive he misbehaved with me on telephonically and did'n't meet me again. I visit on branch and asked the manager about this he sent me to Mr. Amit Rana whose the team leader of Loan Cell. Amit Rana told me that he gave me the solution and refund all of my money which is received by the executive. But i have'n't recieve any solution by the bank , So i requested you to plz tell me the solution of my problem and refunded all of my money receive by the executive and all of my documents take by the executive , because i m sure that he missused of my documents. and how can i take action against the executive and the bank that all of are involved in fraud .
THANKS

NAVJEET SINGH S/O Sh. BALJIT SINGH
(ADVOCATE)
CONTACT NO. [protected]

Hi, I am Yamini Sahni work in Ienergizer in Noida.
My Account No.:-[protected] ,i tried on 16/5/11 to withdraw Rs 5800 from Union Blank ATM( Gorakhpur PAC Camp ) and also from SBI ATM ( Near Gorakhpur Railway Station). However, despite my repeated attempts I was not able to withdraw a single penny despite having enough balance in my account but when I checked my account the next day(17/5/11) the amount (5800) was missing despite myself having cancelled the transaction.

Kindly take appropriate action and ensure that I receive my entire sum which has been deducted despite cancelling the transaction.

This letter comes in regards to the unauthorised transactions onto the
creadit card
[protected]. Since i have not received any statement till date,
after a series of request the statements have been brought to my notice.

Please Find below the transactions that were not authorised by me as the
cardholder.

02/08/07 PP*7783 Expuse [protected]- 81.37

09/08/07 PayPal *Qinshipu [protected] - 4,145.73

10/08/07 Paypal *Qinshipu [protected] - 1,257.52

14/08/07 Hdfc Bank Vasco da ga In - 5,000.00

23/08/07 Paypal *Globaldomai [protected] - 340.43

27/08/07 Hdfc Bank Merces Towe In- 2,000

30/08/07 PayPal *GlobalDomai [protected]- 424.97

03/09/07- Hdfc Bank Vasco da gaa In- 5,000

02/11/07 Ebay India Pvt Mumbai - 246.00

02/11/07 Ebay India Pvt Mumbai - 250.00

02/11/07 Ebay India Pvt Mumbai- 6,0999.00

02/11/07 Ebay India Pvt Mumbai- 3,750.00

02/11/07 Internet Shopping (Ind Bangalore - 6,149.00

02/11/07 Internet Shopping (Ind Bangalore- 354

03/11/07 Ebay India Pvt Mumbai - 438.00

04/11/07 Elance[protected],399.24

04/11/07 Ebay India Pvt Mumbai - 246.00

04/11/07 Ebay India Pvt Mumbai - 294.00

04/11/07 Ebay India Pvt Mumbai - 345.00

04/11/07 Paypal *GAF HFORM [protected]- 1,012.56

Secondly i would like to bring to your notice that when the card has been
destroyed in the month of octomber,
How come there is a Pin change in the same month?
When i being the cardholder dont have the card with me,from where did the
pin change come from?
And the withdrawal from direct HDFC, How is it possible when i have been
out of town at that period?
Is the duplication of the card being provided to somebody else with my
details or whats the exact thing?
looking at the statements my mind is into turmoils.
Credit card is a secured cash card, so how come so many unauthorised
transactions?
i fail to understand.

I have already logged complains in numerable times but no action has been taken yet. and this everyday calls are driving me and my family insane, kindly help.

Kindly look into this matter deeply.

Thanking you

Sincerly
Sheena Dias

I had a HDFC Gold credit card which was stolen and used. I informed the same to the HDFC customer care about that and requested for the action. But they didnot respond on that. I followed upp with them by sending mails and doing phone calls to the customer care but no one revert. Now when the amount accrued from Rs 15000 to Rs 40,000, one of the associates calls me ask talk in the abusive language and says that you stole the money. I even told him to settle the dispute but i got no response. And now after long even when i paid the dues i still am getting negative report in Seibel. Please help me and tell me how can i make a positive report in Seibel.

I am ch.surendra having salary account and a/c no-[protected] and on 17th may in my account the Rs-110.30 has been deducted regarding this ADHOC STMT CHGS INCL ST & CESS 250411 and i took the statement for opening demat account when i am taking this statement i have asked them is it free or charged, then they told it is free for demat account opening proof and my account is salary account so 1 stmt is free for me for month but u can take under this also but i have charged for this so i need the refund regarding this and need the reply aasap and i have called to customer care several times regarding this but i was unable to connect and so pls rep me or call me


my contact no is [protected] so pls call me

Dear Mr. Chetia,
Please go through this which i've also cc to Mr Pranab Mukhrjee...

I guess after so much discussion on this fees , i would say if you go through my account statements you will get to know that once in the last year or twice may be it was refunded stating apology.

To Whom so ever it may concern

Dear Hon'ble Mr. Pranab Mukherjee,

Sir if you go through the email you will get to know that this bank cheats people so much on a very high scale they fool their own customers, wherin i've many more instances where they apologized and they refunded my money back to my account which looks in the FYI..

HDFC Bank Corporate Salary Advantage Account comes with a world of convenience loaded with special benefits and features to provide you a unique banking experience. The easy-to-operate Salary Advantage Account can be accessed from a large network of branches as well as through the ATM, Internet, Phone and Mobile.

Features & Benefits


Zero Balance Savings Account
Free Payable at par Cheque book of 25 leaves per calendar quarter
Free for Life Titanium Debit Card for the Primary Account holder with ATM cash withdrawal limit of Rs. 50,000/- per day and Point Of Sale usage limit of Rs. 75,000/- per day
Free for life Add-on Debit card for Joint Account Holders.
Free Demand Drafts / Managers Cheque up to Rs 25,000 per instrument payable at HDFC Bank branch locations.
Free Personal Accident Death Cover of Rs. 5,00,000/- *
Anywhere Banking across our extensive Branch and ATM network
Monthly account statements
Free Monthly email statements by email (optional)
Free Passbook facility available at home branch for account holders
Free InstaAlert Facility.
Free BillPay facility
Free NetBanking, PhoneBanking, MobileBanking.
Free Demat Account (Folio Maintenance Charge waived for the first year)
Preferential rates on loan products offered by the bank
Preferential rates on forex transactions



To: singh.[protected]@hotmail.com
Subject: RE: E-ETU-001-HBCR-8GJFW7/11 /[protected] / [protected]
From: NayanMoni.[protected]@hdfcbank.com
Date: Wed, 18 May 2011 13:25:42 +0530


Dear Mr Surya

We regret for the inconvenience caused.

We would like to reiterate that Third Party cash txn charges are levied as per the schedule of charges of the bank and we regret reversal of the same.

Pls refer to the schedule of charges for salary accounts in the link below in our website:

http://www.hdfcbank.com/personal/accounts/salary_accounts/premium/premium_sal_ac...⇄

- - -

WBR

Nayan Moni Chetia
HDFC Bank Ltd
Gurgaon


"Nothing great in this world is achieved without enthusiasm."


Surya Singh <singh.[protected]@hotmail.com>
05/18/2011 01:20 PM
To
<nayanmoni.[protected]@hdfcbank.com>
cc
Subject
RE: E-ETU-001-HBCR-8GJFW7/11 /[protected] / [protected]





Dear Mr. Chetia,

I have raised this issue a year before... that why you guys are charging me unnecessary fees which is not allowed on this account. Do i need to pass this message to the corporate house of the BA Continuum Sol India, so they take the necessary actions because most of the employees are so dissatisfy with your bank services.

I could just say its "Pathetic" bank across the country and that what the reallity is.

3RD PARTY CASH TXN INC ST & EC 120311

Please revert all the fees charged by you in the past one year or so on this account. ASAP. I repeat every transaction starting by 3RD PARTY CASH TXN INC ST is a fee which should not be charged by you on this account especially.

Special Regards,

Surya
Bank of America

To: singh.[protected]@hotmail.com
Subject: E-ETU-001-HBCR-8GJFW7/11 /[protected] / [protected]
From: NayanMoni.[protected]@hdfcbank.com
Date: Tue, 10 May 2011 20:08:40 +0530


Dear Mr. Kumar

Ref: Case Id- E-ETU-001-HBCR-8GJFW7/11 /[protected] / [protected]

This is with reference to your email dated May 04, 2011 addressed to our Customer Services / Support regarding debit card fees levied to your account.

At the outset, please accept our apologies on the inconvenience caused to you on the subject and would like to inform you that it has been our constant endeavor to serve our customers with required element of precision in service and thereby striving for customer delight. Your clientele patronage is precious for the organization.

Please take note that we have initiated reversal of the gold debit card fees amounting to Rs 500.00 vide ref # 00090DEBI11130001. The same will be credited back to your account within 2 working days. We would request you to please bear with us in the interim.

We also request you to refer to the service charges brochure which is available to our website: www.hdfcbank.com in the link below:

http://www.hdfcbank.com/personal/accounts/savings_accounts/regular_savings_accou...⇄

We sincerely regret the inconveniences caused to you and appreciate the interest shown in our bank and our services. We also thank you for your patience and co-operation.


Thank you for banking with us and assuring the best of services at all times.

Nayan Moni Chetia
Deputy Manager
HDFC Bank Ltd
SCO-15, Sector 14,
Gurgaon-122001, Haryana


HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific Region" by The Asian Banker, outperforming 59 top tier banks across 13 countries.
____________________________________________

Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."


HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific Region" by The Asian Banker, outperforming 59 top tier banks across 13 countries.
____________________________________________

Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."

Dear.Sir/madam

my self Neeta Tapare working for HBL GLOBAL PVT LTD, MUMBAI. Location PUNE
( Camp ) from 27 Nov 2007 to 9th jul 2009 i have not receive my P.F amount till date and also i dont know the details of P F so pls clear my P.F amount as soon as possible my P.F Reference NO.MH[protected] and my Employee code NO.N06168.
pls do the need ful with thanks

Regards
Neeta Tapare