HDFC Bank Complaints & Reviews

I WAS USING HDFC CREDIT CARD. MY LAST PURCHASE ENDED IN 2009. AFTER THAT NO PURCHASES ON THE CARD. CHARGES WERE ACCUMULATED TO THE CARD ACCOUNT SINCE I WAS MAKING MINIMUM PAYMENT. I DID NOT STOP MAKING THE PAYMENT. MONTHLY I AM STILL PAYING THE MINIMUM AMOUNT. MR ANAND FROM HDFD CREDIT CARD DEPARTMENT KEEP ON CALLING ME FOR PAYMENT I CLEARLY EXPLAINED HIM MY SALARY DATE IS 28TH OF EVERY MONTH BUT HE DOES NOT LISTEN TO THAT AND KEEPS ON DISTURBING BE ON MY OFFICE LINE. WORST SERIVCE MY HDFC I AM ASKING THEM TO CHANGE MY PAYMENT DUE DATE TO 28 THEY DO NOT DO THAT INSTEAD THEY KEEP ON ADDING CHARGES JUST TO EARN INTEREST THEY DO NOT CHNAGE THE DATE FROM 22 TO 28..............VERY WORST CUSTOMER SERVICE.....

I was having a credit card from HDFC bank. Due to lost I asked for replacement and they produce a duplicate card. Where my old lost card is used and they charge into my account. They have deducted many amount from my bank account and also I have paid a lot. Still they are incresing the amount and always calling me.

Now they have come to my residence and toubling/thretening me, my friends.

HDFC bank collection team uses abusive language and giving threats on over tghe phone for credit card payment.

Kindly look int the matter seruiosly as it is too much of mental and social harrasment and if any thing happens to me oy my family then HDFc would be responsible for that.

I'm an esteemed customer of HDFC Bank. I've got 3 Savings Account with you and Car Insurance from HDFC Agro Ltd.
Since I'm being continuously harassed by the Surveyor I took this pain to write it to you.

At first Cashless Claim was approved before the Car repair but after the same has been done now the surveyor is creating issues unnecessarily.
All the required documents as per norms have already been provided as and when required.

Since I'm working with Airtel and posted in Gujarat , my father is only the person who is available at Ludhiana , Punjab.
The old gentleman who is not keeping well is paying frequent visits to Honda as well as Surveyor Office for claim.

We are customers to HDFC and I don't understand why surveyor is creating such a nuisance.

I have trust and utmost faith that this issue of mine shall be resolved by HDFC at the earliest as always.

Being a Corporate customer I take it as last resort before going to any other channels.

Looking ahead to an early response from your side.

Details :

Policy Holder Name : Jagatjit Singh
Policy :[protected]
Cover Note No. [protected]
Car No. : PB 10 BP 8255

Surveyor Name : G S Sohal
Surverior Number : [protected]

Hallo sir/mam

I am sovendra kumar, was a cse in HDFC Bank Charkop, kandivali w mumbai, i was given the proper resignation to Sales manager Mr. Ramesh Pandey at 28/07/2010 and have a xerox copy of resignation but now my salary a/c ([protected]) was blocked from august 2010. i asked to many time PBA Mrs. Samika Lard about my a/c information but i didn't get any response and ask HR Manger Mrs aswani she told me contact at home branch, now i want closed my a/c because i left my so give me a specific solution
Otherwise I will go to court with support of police and tell me where you use my money for your personal use or charity this is the second time for complain but I did not get any reply

i had taken personal loan in 2007 & pre-closed in oct' 2008. i have the receipt of cash payments & bank closed status summary report. but till today i get a call from bank that my ac is still active. i dont know what to do now.
PLS HELP ME IF ANYONE CAN.

[protected]

Hi

I wanted to complain about the harrassment caused by HDFC bank Bommanhalli branch. I have seen this tendency from this bank that they dont take documents which you are carrying with you but intsead they require something which you dont have. I wanted to do a change of address on my Salary account which was more than a month old. I carrried a attested letter from Wipro (My employer) mentioning my new address, my PAN CARD,my Driving License ID card and also my house rental agreement copy. Now when I requested them to make the change the Branch Manager told me that I need to bring a letter from HR specificaally requesting HDFC Bank to change My address - I told them I had an original petter but they said that it says" To whomsoever it may concern". This is really not accepatbale as most these companies dont offer employees such personalized servcies. Then manager told me I can also have a Original House rental agreement with Original Electircity Bill and My house owner physically coming to bank and signing on these documents. This means that my House owner is obligated to me. I really dont understand why for opening accounts they take photocopies but for doing any transactions later they need orginals. I am really frustrated with their service and behaviour.

HI SIR,
I HAVE TAKEN HDFC ERGOHEALTH POLICY, AND AS PER BANK EMPLOYEE STATMENT, THEY TOLD ME THAT I MAY GET RS 1500/- HEALTH COUPON AND 100 REWARD POINT ON MY CREDIT CARD IF I TAKE POLICY. I TOOK THAT POLICY BUT AT LAST HE DENIED TO GIVE ME ANYTHING BUT POLICY. I COMPLAINED IN THEIR CUSTOMER CARE AND SENT MAIL; AND THEY REPLIED ME THAT WITHIN 15 DAYS I CAN GET ALL BENEFIT. BUT NOW, THEY TOLD ME THAT ALL BENEFIT WILLNOT BE AVAILABLE BECAUSE IT HAS BEEN VALID FOR PREVIOUS MONTH, THEN U CAN UNDERSTAND, THAT HDFC ERGO HAS CHEATED ME AND MAKE ME FOOL. I WANT STRICT ACTION ON THAT I ALSO WANT MY COMPENSATION FOR HARRASING ME.


NAME: SHREE KISHOR
MOB: [protected], [protected]
E-MAIL: [protected]@yahoo.co.in,
[protected]@gmail.com

Hello
I had sent a mail to customerservices.[protected]@hdfcbank.com on 06/04/2011.But I haven't recieved any Response from the Bank
I have also pasted the Content of the EMAIL Below for your Reference
The Email was sent from the Email Address([protected]@aol.com)

[protected][protected][protected][protected][protected][protected][protected]-br...

Dear sir ,
I want to know my CIBIL score after your updation in CIBIL.
Before this was 600.
My Loan A/C No : 91787260
Pan Card No : AAQP W9212 Q

fOR YOUR REFERENCE ATATCHED FOLLOWING DOCUMENT:
1) PAN CARD
2) lOAN SETTLEMENT DETAILS
3) cibil REPORT REQUEST REPORT.

Thanks .
Kiran Wadghule

I had an outstanding & have been paying regularly from last 18 months regularly.... at times it has been late for a week or so but have never denied paying the outstanding,,,, This time i.e, for the month of March'2011 my min amount due was delayed of Rs. 7900/- the executive call me & I agreed to give a PDC as the money was expected. Since the executive had to call me 3 -4 times she was frustaded & started talking to me very very RUDELY & said " AGAR AAP PAY NAHI KAR SAKTE THE TO APNE SPEND HI KYUN KIYA" means that if you could not pay on time why did u spend,,,, when i have not denied the payment why use such langauge,,,, secondly her senior HASHIM MOHAMMED the so called manager instead of asking the executive to apologise says... " INKA CARD SUSPENSION MEIN DAL DO... TUMKO 15 DIN MEIN PAYMENT KARNA PADEGA".... meaning put his card to suspension & let him pay the full amount in 15 days.... HASHIM MOHAMMED was very rude & tried to put mental pressure on me to make the payment in 15 days,,, he threatened me & said you will have to PAY in CASH immediately...

KINDLY LOOKINTO THE SAME & AS HASHIM MOHAMMED TO APOLOGISE & WARN NTO TO TREAT THE CUSOTMERS THIS WAY... HE COULD HAVE CHECKED MY PREVIOUS RECORED 7 THEN SPOKEN TO ME.... HE ALSO THREATNED ME THAT HE CAN ACCESS MY ACCOUNT & CHECK MY ACCOUNT BALANCE ONLINE,.... MEANING NO PRIVACY TO MY ACCOUNT,.....
i NEED ANSWERS TO THIS... & APOLOGY FROM HASHIM MOHAMMED....

I open my salary account in HDFC Bank. Bank personal give me a welcome kit on 31st of march 2011 with a assurance to activate the a/c within 7 working days. I submit the A/c no to my company and company deposit a amount of salary in my A/C. But till date my a/c not activated so I am not in a position to withdraw a money. I put a complaint in a customer care on 15th, mail to customer service on 15th, and talk with greivence cell and give them a mail also but there is no result. Due to negligency of Bank I put in to a worst situation.
There is no any responsible person who take a case in their hand and give me a result. I talk with every one starting from Sales Personal, Customer Service, Branch Manager, Grievence Cell. I really fedup with this bank and their work culture in this net age they are asking 7 working days and not do the work in 7 days. This is really a Great Bank. Once they tell us that your A/C activated on 20 th. means not before 20th. Very Good Experience.
My A/C no. is [protected]. My Cell No. [protected]

Dear Sir,
This is to inform you tha I have been a customer of HDFC Bank, Darjeeling, P.O.& District Darjeeling, West Bengal from the time the said Bank was established at Darjeeling and subsequently in a few years time I was allotted a credit card in my name and since long I was constantly paying my dues as and when I was supposed to do so. That sometime in the month of October and/or December 2010 I received a call from one lady who claimed herself to be attached with the HDFC Bank and requested me to pay the outstanding and/or the minimun amount due on my credit card. Coincidently I received a SMS from HDFC Bank few days prior to receving the said call stating that I could settle my due amount by paying the same by EMI and therefore, I asked the concerned lady if she could settle the amount due on my credit card by EMI to which she replied that I was able to do so and in addition to that I was also eligible to free insurance and other benefits in the event I settle my dues by EMI, and I was to confirm the same as and when I receive a call from the Head Office at Chennai. After sometime I received a call from Chennai and I confirmed and consnted to provided with a insurance coverage etc.I accordingly from the month of December 2010 was paying my EMI. But lately I recieved a call from your credit card division and on my query I came to learn that I was given a personal loan for the insurance and my due was about 21,000/- rupees and I was till date unware of the same since I did not receive any statement with regard to the insurance and/or the credit amount via post, nor any documents pertaining to the insurance etc. Fraud and deceit has been practices on me by inducing me to part with valuable security by furnishing false information. I would therefore, request you to cancel my insurance coverage forthwith and after deducting the same send me the actial credit card dues, so as to enable me to settle the same finally at an early date.
Thanking You
Dipankar Dey
CREDIT CART NO.[protected]
CELL NO.[protected]
EMAIL dipankar.[protected]@yahoo.com

Hi,

I just need to inform about HDFC staff of bangalore headed by Uday Shankar, last month or before one lady called me. She spoke very rudely with me. HDFC staff of that particular banch dont have the proper sense to talk with customers. When i was speaking politely, she started speaking like as if she is going to hit me. I was very happy with service of the card. But not with the staff. One of the very worst services from HDFC support. One month i was unable to pay the minimum amount due to my some commitments, but they should have informed me politely about the forthcoming issues of not paying the bill. So i was very unhappy and now i dont want to have any relation with HDFC bank.

I applied for a HDFC personal loan as i was in an urgent need of a loan by calling phone banking and registering a request for a callback.After 2 days i got a call from Deepa from mumbai loan dept (Phone no [protected]) and she confirmed my address,Income,and many things etc and told me i am eligible for a personal loan.After 2 days i submitted all my documents to a executive name Santosh and then within 3 days i recieved a message on my cell that Congratulations !! your personal loan application is accepted and your reference number is 18612665.then in the next 1 week all kind of verifications were done i.e office verification,residence and also on phone.Then when i didnt get any reply i called Loan dept and they told me it's rejected because of 2 reasons.1) My residence is in a negative area 2)My salary is not meeting the income norms.My question is at the time of applying miss Deepa told me that salary should be 12k if i am having a savings account with HDFC and 15k if i dont have an account with HDFC.Now here i am having a saving account with HDFC,But even if i am not having an account then also i am having a salary of 15k per month tio meet the other criteria.Secondly if i stay in a negative area then why not inform me before applying for a loan as i clearly told her that i stay in mumbra and why to waste my 1-2 weeks.So guys please please do not ever trust HDFC executive words.They are CHEATERS !!!

Sir,

I had a newly open account in your HDFC Bank on dated 29-03-11 hdfc caf form no sb [protected] and cheque no 644441 dt[protected]but you not opened my account and also not given me any type of response from your side. I have been contact in many times from your customer care executive and launched many complaints regarding my newly open account, my complaint no. is del00557 Dated[protected] and he is told me that your account will be opened in Karkardooma branch not in our preet vihar branch. But I don’t want to open my account in karkardooma branch. I face many difficulties due to situation and I hope you will realize my difficulty and take a necessary action to improve the situation.


Thanking you,



Yours faithfully,
SHUBHAM RUHELA
[protected]

Dear Sir,

My car loan no. 12934095 is over on 7thApril 2011.It was 3 years car loan.There has been no defaultment neither delayed payment.But till date i have not recieved any calls from the customer representative from HDFC BANK LTD. neither the NOC for my vehicle.My vehicle is M800(White)-A.C.My car registration is GJ6CM3742.

I hereby request through you that the bank officials kindly expedite the remaining formalities.
HDFC BANK LTD. is considered to be one of the premier banks of the country.This type of behaviour and lack of seriousness is a shameful act.During the time of taking loans everybody from the manager to agent is so forthcoming and so aggressive,but the same does not reflect once the loan is over.

Regards,

Ajatshatru Ghosh
+91-[protected]
[protected]@yahoo.com

Dear Sir,

my personal loan number is 18410798.
my personal loan is sention on 20/03/11 of 2,58,000 Rs.
As per talk with hdfc bank customer care 2,50,319 Rs. is credited in my account after cutting all fees.But actual amount credited in my account is 2,39,822 Rs.
so,i want to know that where is the rest amount is

viral patel
[protected]

My self Manish Gupta using HDFC Credit Card 5243 **** **** 8224. i deposited cheque on 24 dec for bill after confirming from their costumer care as next day is christmas, so that they dont charge, but when i got the statement there was charge added in bill. i again called them to cross check then they said it will be adjusted in next bill. and i did the payment. but again they did nt work and then i decide to not to any amount unless they adjust my bill. now some collection team is calling me and threatening me that they will spoil my CBIL record and blah blah blah..... kindly help me

Manish Gupta
[protected]

I am a senior citizen and currently suffering from paralytic attack.

I was called up by Madam Sneha whose mobile number is [protected] and told that she's speaking on behalf of hdfc and asked if I am interested in a car loan. I said yes. Thereafter, a man named Mr. Satpal Singh, whose mobile number is [protected], came to my office and on my requirement got sanctioned a car loan of Rs 3,46,000 against which I wasn't paid the total amount as sanctioned and got signed some paper from me for the purpose of deduction of installment from my account number CNRB0001956 through ECS @ Rs 11,248 for 3 years and charged me Rs 1000 for an unknown reason and told the receipt of the same will be issued to you soon. Mr. Satpal Singh also collected some posted dated and current cheques stating that these cheques are for the purpose of security and will never be produced for encashment. The statement he gave me in writing also.

In the month of January, 2011, Madam Swati from HDFC called me and informed me that your cheque of Rs 11,248 on account of installment paid by me has been bounced. I replied to send your man to collect the installment along with the bounced cheque. A man came to collect the fresh cheque in lieu of the bounced cheque and I also narrated the whole story to Madam Swati and she confirmed the same from Shri Satpal Singh. He apologized and said I will come to you and set right the whole process immediately and in future no cheque will be produced for encashment.

In the month of Feb, once again Madam Swati called me and informed that your ECS has been bounced. I said Ok, you send a man to collect the cheque. I confirmed from a bank that there was no ECS form submitted for deduction of my installments. I narrated the same story to Madam Swati. Madam Swati apologized for the inconvenience caused to me and assured me that a man will come from HDFC to get your signatures on a fresh form for deduction of installments (ECS) from my account.

Now, in the month of April, once again, some Mr. Amit called me and said your ECS has been bounced once again. I got agitated on listening to that and asked him, you send some senior man from Hdfc to listen to my complaint and set right the system, so that there should be no complaint in future. And I also gave him a number of Madam Swati since she is aware of my problem. I also gave the phone number of Mr. Satpal Singh, who is responsible all the problems, whatever has occurred. He refused to talk to Mr. Satpal stating that my service will be in danger if I talk to Mr. Satpal. I do not know why the service is being is in danger if the problem can be sorted out from a person who has created the problem.

Now, I have the following issues, which may please be sorted out as soon as possible:
1. My Bank so far hasn't been informed about the deduction of installments from my Account through ECS. My bank should be informed properly so that in future there should be no problems and confusions for deduction of installments
2. Why a penalty or interest, if any, in lieu of bouncing installments should be recovered from a person who ever responsible and action should also be taken whether its a DSA or a person directly working for Hdfc since I believe DSA is also working for Hdfc or on behalf of Hdfc
3. On what account Rs 1000 cash as a charge by Mr. Satpal Singh was taken and why a receipt of the same has not been issued to me

An early action in this regard will be highly appreciated.

Regards,
Mr. H.C. Grover
Auto Loan Agreement No. 17740402
Ph.: [protected]