HDFC Bank Complaints & Reviews

I am Rajeshwari G. I had a salary account at HDFC bank at Whitefield in Bangalore. My account numbers was[protected] and was opened in 2005. Due to change in job, I had to shift to some other company. I was not able to close my HDFC bank account as I had given HDFC bank account details for refund of Amount to Income Tax department. Meanwhile the bank started deducting penalty charges for not retaining the minimum balance in my salary account. I was not given prior intimation of the requisite minimum balance or the deduction charges by the Bank at my address, on my contact number or on my e-mail id. The bank has not sent any statements to our communication address and any intimation.

Meanwhile the amount was transferred to my HDFC bank account. I got intimation of the release of amount from the Income tax department amounted Rs. 10370/- in 2010.

The bank kept on deducting the maintenance charges, eating into my hard earned income and as on 22nd Feb 2010, when I had presented a cheque of Rs. 9000/- for transferring the amount to a different account, then HDFC has returned the cheque saying Insufficient funds. This deduction of charges has happened without any intimation through any of the sources. Only when the cheque has returned, I got to know that the Bank has deducted the charges. Even the other bank where I had deposited a cheque had deducted some charges towards return of cheque and this is the 1st time which has happened with me, where the cheque has returned saying insufficient funds.

I feel duped and I am at loss of words to explain my deep feeling of disgust of having associated myself with a Bank of such malafide intensions, which searches for opportunity to cheat a customer.

Even now, the bank is deducting Penalty charges if we are not doing any transaction and that too without any intimation. When my father visited the bank to close my account today (8th June 2011), the HDFC is asking to settle the penalty charges of around Rs. 760 to close the account. Till now for the last 2 yrs, almost close to Rs. 3000/- has been deducted as Penalty charges. Finally I had to close this account as I did not want unnecessary penalty charges to be deducted and the bank is benefitted.

I am raising this complaint as it is the fault of the Bank for deducting this charges without any intimation.

I have a feeling that, the Bank under question has destroyed the very foundations, on which it gives service to the customers. To say the least, the bank could have at least sent quarterly letters to my permanent address about the deductions or give a call and let us know so that we can plan accordingly. It was making without my knowledge. It is acceptable that the Bank is here to make profits. With this experience in Private Banks, I have decided not to have accounts with the Private Banks.

Dear sir,
I am piti kumari my emp. p13047. I was working with HBL GLOBAL PVT LTD. and left before 4 months ago but I have not received my PF Form .I want to withdraw my PF amount and also I have called many time to my sales manager but not got any response , so its my request please provide my PF form urgent. my postal address is c/o-Arun kumar srivastava , At-Rasulpur, Post-Nayagaon,Dist-Chapra(Saran) State-Bihar, Pin No-841217.

Regards
Priti kumari
Emp. Code-P13047

HI SIR/MADAM
I am jitendra moolwani from bhilwara,Rajasthan.I had worked with HBL global pvt.ltd for 4 years since 11th march 2006 till 24th may 2010.My emp.code is JO3212. Now from past one year I am trying to withdraw my pf amount but there is no response from their side. I have sent mails so many times but the department is not responding to my mails. I have the right on this pf amount but I don't understand that why there is such a long delay. Kindly look into this matter as soon as possible. If I don't get any response within 7 days , I'll have to take some serious step to get the matter solved. I hope that you'll co-operate.

Change of my ECS date

This is Vivek Anand from Noida from last three month i callup your coustomer care and told them to change my ECS payment from 5th of every month to 8th or onwards 8th but they are not going to respond anything and i am paying 700 rupees bounce charge in every month, from next month i am not going to pay any single rupee, so kindly do the needful. So, first I need to get the reimburse the bouncing charges...

Dear sir::

My name is sreekanth i took a personnal loan rupees 120000 from HDFC bank kottayam branch.and give my icici bank cheque as security. Unfortunately i couldn't pay my EMI regularly on time.because i lost my job and some financial problems also i am facing in my family. Now iam working in hdfc life insurance company because of my dues the bank withheld my salary account ( which iam getting from hdfc bank ) and debiting whole the amount from my salary account. The loan tenure is 48 months and now its 13 months remaining for the maturity but the bank authorities telling that i have to pay the remaining whole amount now. but i cannot pay the whole amount atonce. and they filed a cheque case against me and the court issued a samense but i didn't get any information from postal department . so the samense came back to court and the court issued an arrest warrent against me. i approach the bank but they refuse to withdraw the case and they debited more than the amount which i have to pay till the month. and the bank authorities and collection executives threatening that i have to pay whole amount now . but i couldn't pay the amount now because i am working with out any income.

I want to know one thing i give icici bank cheque as security then how the bank debit the amount from my hdfc account.
sir please go through this issue and give me a solution..

--
Thanks and Regards

Sreekanth TG
[protected]
[protected]@gmail.com

Hi,
I have taken a personal loan 4 years back and have closed it a year back after agreeing for a settlement.
When I asked for the NOC, I am told that the loan is not yet closed and I have to further pay around Rs.25000/-. I am disgusted with this.

Loan number: 11028138
PAN: AHUPJ0168M
Mobil: [protected]

Kindly help in closing the loan and get me the NOC also update the CIBIL.

regards,
Jagadish Arjunan

This is regarding on credit card dues which had been setteled and paid by cash in November'2010, but still shows written off in CIBIL report.Credit Crad Number details- [protected].
Scanned copy of deposite slip also attached for reference.

Request to please help in this matter to close this account and regarding matters, as we are not getting any support from bank after requesting many times on same.
As aware , according RBI Act if an Acount has been settled out , that should be showed disclosed.

In hope your kind and earlier support,

W/Regards,
Parvinder Singh
Saharanpur[protected], [protected]

There are 5 fake transaction made to my HDFC credit card . Although HDFC was informed well in advance that these are the fake transaction done through internet they still let it go thorough with there system and hold me liable for such transaction. Need to check how one could get my internet credential when I have never activated the same even for my self. I have never used this credit card before so there is no point of stolen identity.

HDFC is doing harrasement for said transaction on mentioned credit card.ani

May 10,2011-Used the ATM machine of Bank of India (Baghajatin branch) for withdrawing the amount of Rs 7000/- through HDFC Debit Card. Received only Rs 4,500/- out of it and did not get the balance amount of Rs 2,500/-.
May 11,2011- Lodged a complaint against that in HDFC home branch. I was provided with a docket no. - 212014, and was told of having my problem solved and getting my unreceived amount back within 12-13 working days.
May 24,2011- No response as such received.
May 28,2011- Unsatisfactory Feedback. I was told that the money wont get refunded as the transaction reflected as successful, I was asked to approach Bank of India.
May 27,2011- Approached Bank Of India as per suggested, no action as such undertaken as well.
May 28,2011 - Approached HDFC home branch once again, I was convinced to get my problem solved within 48 hours.
June 3,2011- No ultimate feedback, very much harassed, unnecessary suffering for the past 24days.

I don't understand how long will i be harassed to get my problem solved and getting my unreceived amount of Rs 2,500/- back. How can a company be so irresponsible with their customer, while one is having his/her account with this bank. As far I know, its the responsibility to protect the consumer's interest rather than ruining it.
Kindly help at the earliest. Hope to hear from your end soon.


Trisha Sarkar
[protected]
Kolkata

Dear Sir, I am a credit card holder.I regularly pay my bill. But since last couple of months I am not happy with the bills and have doubt about the genialness of the company.My march Bill was Rs 5000 plus and then in May I got the bill of Rs 7000 plus.and I did not get the Bill of April.I have not used my card in April.Infact I have paid my bills.So i think my bill should be less the Rs 5000/- in May but Its showing Rs 7000/- plus.I requested the customer service to send me the April bill.The representative told me that I will get the bill on my mail in 48 hrs and paper bill I will get within 5 days.But it has being more than 5 days but I have still not received and bill neither on my email nor paper bill. I request the department to look in the matter and solve it as early as possible.My request number is [protected].I will not pay the bill unless I get the April bill.

At the time of taking disbursement I told my disbursement officer of HDFC office in salem ( 31/05/2011) ,that I specifically asked them ,am not signed in any hdfc application form , how to sanction my loan amount.., They categorically confirmed that there are no requirements of signature in application form for sanction the loan amount... During disbursement time only get me a signature in application form ..., How does it happen.., Branch manager Mr. Niyas ahamed not supporting the customer queries..Mr. Niyas behave like executive. please do the needful immediately..

By
Dr. sumina

The worst services are HDFC services. I have a preferred relation ship with them and yet their service sucks.
Their leadership teams commitment towards harrassed customers also sucks. All senior leader and HOD have been contacted for the same and they only pass it to their secretaries for resolution. Only fwrds are done..

WORST SERVICES AND LEADERSHIP
____

My HDFC ATM Card was swallowed on the midnight of 8 June 2010 by and ICICI ATM, just before i was flying abroad and i was stranded without money. I have registred complaints with the HDFC bank and the top management and till date even thought they have acknowledged that there was a technical error, they have failed to reimburse the same. I have written to all the top people concerned and i get only hope less sorry's.

HDFC service and commitment to customers and their senior leadership sucks.

I Abhishek Soni employee of NSE info tech Services Ltd. in mumbai, living in company accommodation which is Flat 402 , A wing , sungrace apartment, raheja vihar, chandiwali, mumbai 400072.They declined my credit card 3 times.Whenever i am trying to know about the reason they always said "Bank Policy" .Last time i applied through agent then the agent came in working ours and put not verified in the check list.when i got a letter that my card declined third time , i asked their representative Mr. Ali : [protected], he told our person visited there and find none.i want to ask if you want to verify than you should come in nonworking hours.if your are coming in visit of a bachelor person's or working person visit so the checker should come at non working hours.otherwise verify at working place.Bank should think about their methodology of verification or shouuld verify that the checker is giving proper information or just filling his worksheet.


customer name : Abhishek Soni
acount no :[protected]
credit card ref no : [protected] W1
Bank : HDFC Bank,
BRANCH : Santacruz east, mumbai
Agent Name : Umesh Mayekar : [protected] (NSE Provided Agent)

Abhishek Soni
[protected]@gmail.com

Dear sir,
Freezed my bike
I am having an account with HDFC and also i am having some Rs.6900 due for my 2 wheeler loan account.But till date nobody has not yet informed me suddenly they are freezed my bike.I am ready to pay the amount before that i need the proper communication. The collection agent in vulgar language in my parents. I request collection manger sir i will pay total amount pls give my bike, he say your bike freezed so i can't do anything.Before days my cheaqe s bounced the collection manger show dis cause .

REASON: Sir my father health problem he joined hospital.He is complete bed rest, so i am not pay the EMI in correct time,but i send money every month 10 th. No due, only due 3 months, amount already in my a/c the collection manger and agent say very rec leas answers and vulgar language.


GROWTH:
i am writing MBA 4 sem exams, i am already selected in job "Lanco industries in srikalahasthi" Jr.account every month salary in 17000/- per month.Sir i will give salary receipt.
Farther EMI 's pay in time without cheaqe bouncing pls help me sir pls give the last chance. Sir every organization depend the consumer pls sir bike need sir.
Kindly do the needful.


yedukondalu gorantla
[protected]
[protected]@ mail.com

Dear Sir,
I have taken a term insurance policy No. 14224273 in the month of march'2011 by HDFC Life to cover my Home Loan from HDFC Ltd.

I have not received the Policy certificate till date, I have requested many times to HDFC Life to send the policy certificate.

Recently, when I inquired from HDFC Life of Noida Sec-18 Office, an official said that since your policy is assigned to HDFC Ltd. It will be within the custody of HDFC Ltd. But as per my best knowledge I has never assigned the policy to HDFC Ltd.
Also when I have asked to HDFC Ltd., They have denied that they have the policy certificate in their custody. I have also registered a complaint vide no. [protected] dated 25.05.2011 to HDFC life and got no response.

Now I would like to go consumer forum against the lapses in service by the HDFC Life and want my policy certificate and appropriate compensation.

thanking you,

With regards,

Shashi Kumar Singh
[protected]@rediffmail.com
Mobile no. [protected]

Recently I applied for a Home loan with HDFC Bank and in the processing, I came to know that my CIBIL report shows a big outstanding in one of my card which is overdue and needs to be cleared immediately. I got shocked as I promptly pay my credit card dues and hence applied for the CIBIL report to know the card number and the bank details.

On receiving the CIBIL report, I found that there were around 5 credit cards listed against my name, when I actually hold only 2. I found a card number issued by HDFC Bank with balance of Rs.52445 which is overdue and the report says I'm the defaulter, but I actually do not own that card number.

When I went and enquired in the Credit cards division, I came to know that the card was issued in the name of the person whose name is somewhat similar to my name and since his mother name and my mother name are same, they have reported me as the defaulter to CIBIL. This clearly shows the carelessness of the Bank and its lethargic approach towards customers.

I escalated the issue, but it has been around 2 weeks and no response from Bank person till today. He gave me a mobile number for contact which always goes unattended.

What if my home loan was rejected because of this issue ? The bank person cooly asks me to escalate the issue to CIBIL than to bank as that process will be a bit faster. It's a shame on HDFC bank and its customer service. If this continues it will lose many of its valuable customer

dear sr,
i am BALMUKUND PAL. i have worked with HDFC BANK ltd. as a CONTRACTUAL SALES EXECUTIVE employee code (CB11158)duration 3rd june 2009 to 2nd dec 2010 i have apply for p.f. refund before a month but i have not got yet. so please make it cleare as soon as posible.
Thankng you
BALMUKUND PAL
emp. code CB11158
branch code 1240
INDORE

Hello All,
I am a customer of HDFC Bank Limited and I have availed a loan in the amount of Rs.310,000 from your bank with an EMI of 10,899 every month payable on the 4th of every month. I have been making timely payments on the 4th of every month and due to some unforeseen medical expenses I could not make the EMI due on the 4th of May'2011.

I called your customer care department and informed that I am unable to pay and the same will be paid on the 30th of May'2011 along with the check bounce charges and the penalty. I think as a customer I must be given the time frame required considering the situation.

Having said the above the collection department guys started calling me for the payment and I picked the phone and informed them that I will make the payment on the 30th of May'2011. However, they refused to hear me and harassed with 10 to 15 calls every day from the following numbers[protected], [protected],[protected],+[protected] and the list can go on. Are these people employed by you illiterates??? Can't they understand English??. Not to stop here on the 28th of May'2011 I have received 53 calls from them.........This is harassment and nothing else.

The saga does not end here. They called a reference number provided by me for 23 times and informed them about my loan due payment. How can you even do this???? This is against the law to disclose about my credentials to a third party... These guys insane from some asylum?????

What collections procedures are they following??? Which law says that you can call me and harass me for the payment though i have informed you guys. I don't think so that your agreement says that you can call me for [protected].... times to collect a payment. This in in human. The people calling me do not even know the basic phone etiquette, nor they can speak English, they are just robots and a bunch of stupid illiterates.

I have just missed one payment and I think I have time till the end of the month of pay as far as i pay with the penalties. But no ......call those people who are absconding.......... and do not trouble people who pay and keep the bank informed about the developments.

This is the most pathetic service i have every received and i would not recommend any of my colleagues to approach HDFC.

I am also writing my experience on all the social networking sites and also to the consumer grievances cell to address this issue. Believe me I will not hesitate to go the press or the media to tell my story.

As i write this email I have received another 3 calls on a Sunday. I can be reached at [protected]

Sir,
I am very upset with the way HDFC treats me as a customer.I was given a titanium credt card with a credit limit of Rs. 50000.I have following issues:
1) Extremely high rate of interest and the hidden charges were not conveyed to me before issuance.
2)The customer care person uses abusive language over phone and comments on my inability to pay the charged in a rude way.
3)Unnesessary penaty is being imposed further inflating the bill.

Pls help.

Thanks and Regards,
Naveen Rai
[protected]
naveen.[protected]@tcs.com

Hi,

Myself Shoukat Shaikh, want to complain about HDFC ERGO health policy auto renewal from my HDFC credit card.

Policy number: HR[protected]

After repeatedly and explicitly telling HDFC ERGO representative (when they have called me twice or thrice for confirmation of renewal) that I no longer want to continue with this policy any more, I got an SMS from "TD-HDFCERGO" with below message

"Dear Customer,as per your tel.confirmation we will debit your credit card a/c for health renewal HR[protected] in next 3 days. Pls maintain sufficient bal."

Which is pure lie, on the contrary I had always said not to renew my policy, has these insurance company stooped so low and use lying and deciet to extract money from customers?

Regards,
Shoukat