HDFC Bank Complaints & Reviews

Hi
I tried to purchase few items on Walmart using Forex Card issued by HDFC Bank, Pune, India.
The Ecom was Active hence I thought the transaction was successful but in 2 mins i received a mail that the transaction has been denied. Gr8..

So now I checked the account, the money is debited from Forex card ($290 Apprx) and Walmart says its not charged only authorization has been taken. They say contact your Financial Institution to check when the Authorization Hold expires. Thats the date, the money will be credited back to Forex card.

When i tracked this with Walmart they gave a complete process regarding transaction and how it works like Authorization hold concepts and all..


Now its been more than 3 days, all working, let me mention that, For all the queries put forward, I receive no good response (what i get is Call phone banking in INDIA, they dont even have US no) i dont know atleast thats what i got for Forex, for the expiration of Hold in normal case. All what I was asking is when the Authorization Hold will expire, that really sucksss... Big time.

I need some answer on that and still awaiting reversal of that non sense Authorization Hold.
It good that I have some extra to spare but if someone needs money he will be dead by the time these people will respond and reverse the amount.

Niranjan

Asking for Late Payment charges when I applied for ECS
I am having a CAR LOAN from HDFC BANK,Loan A/c No 15708858 .I Pay monthly instalment of Rs8185/- through ECS.It started in Jan.2010 but in the month of May 2010 EMI not cleared due to server down (my Corporation Bank said) .I gave the Cheque of the same amount Of Rs 8185/- on dt[protected] but after some days bank collection department that is in Rajori Garden ask me to pay penalty for that. I told them about the problem that server was down and sufficient funds was available at that time when ECS had came but due to server down ECS not cleared ...in between in the month of July 2010 again ECS not cleared and this time again Bank charges Penality , I paid EMI by cheque on dt[protected].
On dt[protected] I visited HDFC BANK B6/3 ,Safderjung Enclave,Opp Dear Park ,New Delhi-19 bank gave me details which I m enclosed I aiso enclosed my Bank Statment details.
HDFC Bank says their was insufficient fund and no such a/c but their was sufficient fund at that time period and when four ECS & one cheque cleared with same a/c how is it possible there "no such a/c possible" That HDFC bank said.
Pls help me

Now a days I am getting calls from HDFC recovery agents, that I have some dues pending for my loan due to late payment of EMIs.

I had work more the 5 (five) years on payroll of HBL Globle Pvt. Ltd. When i was leave the job, I had comlit all formalities of PF withrowal. I have received partly amt of my PF & Partly cliam is pending form PF office till Oct '2010. 9 months pass away but still I have not received PF amt. I am trying to contact Mumbai ( Bandra) PF office by Phone, but nobady pick up the phone even PRO also. I try to contact HBL Office by phone but there is also no one pick up the phone.

So what I have to do. for taking PF amt. back.

Hello,

I have a credit card of HDFC which I used till about last year and then stopped because I was out of the country and couldnt make the payment for that toime and the bank blocked my card. It was fine as it was my mistake. When I came back I called them told them to unblock the card and I will make the payment due. They said they cannot unblock it but I told them that I will clear the entire dues.

The entire dues have been cleared in different monthy installments but the collection dept keeps calling my parents in Delhi again and again saying your amount is overdue. Then one guy named YASH WARDHAN SHARMA (senior manager) called up my father and said that all dues are paid and if you want a no dues certificate then just pay 650 rs on the same day and claim the no dues certificate. My father did that.

Since then no certificate came and the collection dept is calling again and asking for money. When my father informed them of the payment made they said that they have no information of that payment made. So where did the money go? WHy doesnt it reflect in the system?

And top of that these guys keep calling everyday and bother my parents in delhi. They are literally harassing them and they dont even leave a callback number if somebody wants to call them for clarification.

Card no: [protected].

thanks
Nikhil

Hello,
Self had applied for a Home Loan with HDFC Ltd by the End of May 2010. Within a couple of days i received a Loan FIle No from them too, however in teh first week of June 2010 i was verbally told by the Sale Executive with whom i was interacting that my load application has been rejected. By this time the processing amount cheque given to them was deposited, but on the 15.06.10 i received a message from my bank that the cheque given as processing amount has been debited from account to HDFC Ltd.

I am not able to understand that when no enquiries were made & verfication done, only after cejcking my complete set of docs the loan pley was rejected, then why was my cheque of processing amount deposited????

Even if the cheque has been deposited why the bank delaying in refunding back my amount????

Would appreciate if people out there would read my complaint & provide email id or phone numbers of higher authorities to get in touch with to get the issue sorted out.

Subject: CIBIL- for Credit Card No.[protected]

Dear Sir,

I was closed above said card on 28/06/2006 by making a full & final payment of Rs.18972.00 according to your settlement offer Letter No19114 dt 18/06/2006.

Recently a have applied for a loan from some financial institute and i come to know that, above said your card showing in my CIBIL report.

As per the rule of Reserve Bank of India, you can't file the CIBIL report for settled payments.

I would like to bring in your kind notice that my actual outstanding was less then settled amount , outstanding was increased due to abnormal charges debited by you in my credit card account. And after discussing everything you have agreed to settled the issue.

This is very unfair to file the CIBIL after receiving full and final payment.

I am enclosing here with scan copy of your Settlement Letter along with payment receipts.

You are requested to look in to the matter and remove the matter form CIBIL immediately.
Please reapply within 7 days or i will be force to take the matter with RBI

Thanking You,
Yours Truly,
Raj M Arora
Mobile No.[protected]
A-1/704, Shruti Park,
Kolshet Road,
Dhokali, Thane (West)
Thane.

Hi,
May I encroach upon your valuable time, I wouldn't like to do this but left with no other option, besides repeated reminders to customer care service of HDFC Bank, and contact with local collection agency, wrote the matter to RBI too. But again I disappointed from both ends.

This is the last chance I am trying to write you, other wise I am going for a legal action against the Bank.

Below is the mail I wrote to bank, this is for your ready reference.

with best regards,

Pushpinder Thakur
[protected]





From: Pushpinder Thakur <[protected]@yahoo.com>
Subject: Settlement of Credit Card and Bank a/c on Hold
To: customerservices.[protected]@hdfcbank.com
Date: Friday, 2 July, 2010, 6:22 AM


Hi,

I trust that you will look into my following issues which I am facing since last few Months and none of your officers have addressed my concern to my satisfaction.

This is regarding credit card number [protected]. I was using this card but somehow was not able to make payment for few cycles against which amount of Rs. 7500/- on my HDFC a/c number[protected] was kept on hold while i was in contact of your collection agency for settlement. The problem faced after that was.

1. The amount of Rs. 7500/- was deducted from the account without my prior authorisation and i was told by collection officer that now card would be settled against the amount deducted.

2. On asking for settlement letter they said is sent on address which was never received. So, i got nothing in written but have got recorded conversation and few receipts as a proof.

3. Now again i was contacted for settlement after 3 Months and said will be done in 3-4 thousand which was pending for settlement but collection officer is taking minimum payable amount from last 2 Months. and said the case is going for settlement and the paid amount will be part of settlement amount.

4. Now comes the biggest harassment...Again my Rs.15,835/- is again kept on hold and on making enough noise which i can at your customer care, at Sec 17 branch no one is ready to help.

Looking forward for an early response as things are getting nasty and no one is ready to help. Hope things will be settled down in next 72 Hrs before i need to stood up and go for next possible way and i will get my account functional again.

Thanks

Pushpinder Thakur
[protected]

HI SIR/MADAM,
I VERY MUCH FRUSTRATED TRYING BEST TO KILL ,THEY ARE MAKING FOOL O[censored]S AS MY ACCOUNT NO IS [protected] AND FOLIO NO SEVERAL TIME GIVEN BUT ALL GO TO DUSTBIN BUT STILL ITS NO IS 2832648/32 ,3127090/85 KINDLY CREDIT A AMOUNT IN MY ACCOUNT OR SEND CHEQUE AT MY ADDRESS BELOW AS GIVEN ,PLOT NO 7 FLAT NO C1 SHALIMAR GARDEN EXT 1 ,SAHIBABAD ,GHAZIBABAD 201005 CONTACT NO [protected] .
PRASHANT KUMAR GUPTA

(AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 8th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Manish Arora
[protected]@gmail.com
A/c. [protected] , EAST PATEL NGR,N DEL

I was approached by Mr. Sushil from the collections for HDFC bank credit card. before that i was in touch with another branch of HDFC from rajouri garden asking me to cover the minimum amount. once i made a complaint to the bank about treating me and harrasing me for payment, the bank stopped calling me. however i did make the minimum payment as per the instructions. then i had sent a letter along dated 21st may 2010 which read

"I have been using the credit card with HDFC for about 3 years now. Recently in past few months I have had a setback with my income and have no source of revenue. I have always made automated payments previously but for past few months it has been difficult. I understand I owe the amount, however I urge some financial relief in this matter. I would be grateful if I could pay the principal amount in 24 installments with 0% interest and all the late payments fees removed.
I urge this sincerely coz every penny for me is very important. I am constantly trying to look for a job for earning money. The state of my mind is also not in good health due to constant stress and trauma. I hope you will help me in this case.

Card no: [protected]"

along with another minimum payment of Rs 5800 where mr sushil assured me that my letter will be considered and the bank will give me an easy pay option as my request. no call or ever heard from mr sushil. then mr sushil calls me a month later demanding another 5600 and threatens me that if i dnt make this minimum payment of rs. 5600 more then he will freeze my hdfc bank account and start calling my relatives and family members and embarrase me. he clearly mentioned that if i make another payment of 5600 my letter will be honoured. again i have not heard from him since. he gave me his mobile number to contact him about the progress. his number: [protected]. i have tryin to call him for a week but this number has been out of reach for a week now. I am so scared that now i m sure someone else from the bank will call me and threated me again for a minimum due. i want a settlement and easy payoption as i m not earning for past 6 months and am out of job. my only question to the bank is: " what if the person does not have money to pay back? would the bank kill the person to retrieve the money?" what would be the last resort.? i wish to pay but without the charges and other excess. i understand i have used the money and i owe. however my financial condition is very tight and barely have money to survive.

Please help!
Ankur Agarwal

My name is Rashi Mathur and I joined the company on 18th march, 2010. My employee code is 58918. I joined in Sec-15 branch and gave them policies. but they did not give me my salary nor the commission. The management has changed and the HR is not at all interested in solving the problem. I wrote them a mail and they replied by saying that my resignation has been accepted. They did not tell me whether they will pay me or not. I have Rs.34,000 of salary and Rs. 8000 worth of commission. Who do I report, is there anyone who can help me?

HI SIR/MADAM
I BEG REQUEST I NOT RECEIVE MY CHEQUE BOOK AS I RECEIVE THE E MAIL THAT CHEQUE BOOK DELIVERED KINDLY HELP ME I BEG REQUEST AT YOUR FOOT.
PRASHANT KUMAR GUPTA

I Sri Niladri Ray is an A/c Holder( SB : [protected] ) of your Stephen House Kolkata Branch .
For this quater ( April-June) Bank has deducted Rs 827.25 as 'AQB SER CHGS INC ST & CESS APR-JUN2010' For maintaining Minimum balance I visited the branch , they told me to maintain 10000 Average minimum balance or make a Fixed Deposit of Rs 20000 for not debiting AQB charges . So I opned two Fixed Deposit ( FD A/c [protected] opened 05 Dec 2009 , and FD A/c [protected] opned 02 Jan 2010 ) of rs 10000 each .


Now I noticed that there is a transaction on 07 Jul 2010 debiting Rs 827.25 . Is this only to take money from my a/c to HDFC'c A/c ?

This is totally unfair on the part of the bank.

The following mail was sent to Ms.Rajeshwari, Grievance Redressal Cell, HDFC Bank

It is now more than a week and I have not received any mail from your end.
To add further misery to my already desolate state and mental anguish, I have received a call from your legal cell asking me to co-operate or else the matter would not be resolved.

I am now at my tethers end and need to be compensated by you for all the monetary loss incurred by me and also the notional loss by virtue of defamation of my reputation and character.

This is also in reference to my telephonic conversation with one of your representatives; Mr. Harish on Saturday the 3rd of July, 2010. I was left bemused by his language and use of words, which only added to my present misery.
I was already under medical aid as I’m constantly sinking into depression. My mind is rendered feeble by continuously thinking on this matter and had a miraculous escape last week, when a truck almost ran me over. Luckily I escaped with only minor injuries. I had applied for a bank loan which has now encountered a setback. On the professional front, my reputation has been put to stake and my goodwill jeopardized.
My image has been tarnished to a great extent. The mental, physical and professional damage caused is irreversible. I am liable to be compensated for all damages and will file a Defamation Case against the company on charges of false accusation, mental harassment and lack of cooperation.
Kindly take note that your constant and regular persecution has instigated me to take a legal recourse.

...being posted on Behalf of Mr. Sanjay Verma

This is in reference to the mail dated 01/06/2010 that i recieved; referring to some HDFC card no. - [protected]. The mail was addressed to me; falsely accusing me of the failure/refusal to clear an outstanding amount of 107935.46/-
I was flabbergasted to see such an allegation; not even remotely related to me. I have never held an HDFC Credit Card in my lifetime. Your false accusation and charges have put my life into a personal and professional turmoil. I have been unable to perform my daily chores systematically because of the mental trauma I’ve been put through by your incorrect identification. You have sent out a legal notice to the wrong person without even checking through your records.
To my utter surprise; I have been put through such a mental ordeal; by a reputed firm like yours. The mistake of your operations and credit appraisal team is now being borne by me. This false assertion has been haunting me since the day I’ve received this notice and has taken a toll on my normal life.
I’ve got down to some self research, (wasting my valuable time and resources), and established that this account belongs to a person whose only semblance to me is his name. His phone no. and address were given to me by your help desk as follows (Mohan Gardens-Shadara, mob no: If only your most competent team had been more vigilant it would have saved me some trouble.
Kindly take note of this complaint and take back your charges with immediate effect lest I be forced to take legal recourse.

Good afternoon,
Sir,
I have worked with H.B.L. Global Pvt. Ltd. as T.S.O. ( Tele Sales officer). In the office, am worked in the Shamindra Mam Team. There nothing rules & regulation because in morning she said came in office at sharpe 9:00A.M and also when our target are not achieved then told us work till 7:30 P.M. to 8:00P.M. and also when target was achieved than also says sale the Insurance it is compulsory. I left the office with some personal reason I informed the mam and gave also resignation letter to mam, mam daily call to me plz come in the office I would to left to at 6:30P.M. but the I not joined office the she update that am intimate him and gave the in H.R. And not at present she does not responding any thing. And what happened with P.F. Plz help me

Rekha(Emp Code: R16548)
[protected]

Dear sir/madam
I had account with HDFC bank Calicut branch, I had with withdrawal the amount 10000/rs from The PNB bank atm Delhi but the amount 1000k only I got from the atm and its atm slip shows 10000/rs withdrawal its in[protected]:19 ATM ID D 2150400
.I spoke to ATM coordinator they said the amount will credit with in 24 hours but it not credited so again I called on[protected] to phone banker registered a complaint complaint no 51350202 and they said the amt will credit my a/c with in 12 working days so I wait for that .In july 6 I checked my a/c the amt not credited so I gone to branch meet ATM coordinator she said the amt will credit[protected] but the amt not yet credited still[protected] so aging called phone banker they are not giving a clear answer so pls do the needful sir

I Invested Rs.5000/- in HDFC Mutual Fund - Long Term Equity Fund -Growth Plan in the year 10.02.2006. Folio.No.2690642/26. During 15th March 2006 I sent a Redemption Request to CAMS . But I got a letter from CAMS mentioning that it cannot be redempted because it is a close ended equity scheme. Meanwhile, I checked with HDFC Bank and they confirmed the redemption can be submitted on 1st July 2010. So I again sent a Redemtion request on 1st July 2010. But I got a SMS on 07.07.2010. saying that your REDEMPTION IS REJECTION. When is called the Customer Care Mr. Ganesh, he informed that the signature is mismatching. I informed him I have signed before 4 years. I am signing this signature for all banks. I told him you want to retain the money with you. And he connected to his supervisor Mr.Raghavan, I informed him the urgency of the money.day.He told to get the attestation from the Indian Bank otherwise he told to come directly to his office since today is the last day. because the scheme is a close ended scheme it will take another one month to open.
I just want to clarify the below points.

1) I have the sent the Redemption Request on 30.06.2010 and it was received by CAMS representative on 01.07.2010 at 10.30.
WHY HDFC CAN'T VERIFY THE SIGNATURE BEFORE ITSELF,
AND INFORM ME.
2) The Supervisor, Mr.Raghavan, informed that there is a slight difference in the difference in the signature.
THE INVESTMENT WAS MADE ON 2006, NOW IT IS 2010. SO THERE WILL BE A SLIGHT DIFFERENCE.IF YOU WANT TO CHECK, YOU CAN CALL MY MOBILE AND CONFIRM.
3) He informed that each and every customer they cannot call and ask regarding this.
FOR INVESTMENT PURPOSES,DAILY I AM GETTING NEARLY 10 -15 CALLS, BUT FOR REDEMPTION PURPOSES THEY HAVE NO TIME TO CALL.

BASED ON THE ABOVE FACTS, I CAN CLEARLY UNDERSTAND, THAT HDFC MUTUAL FUND DOESNOT WANT TO GIVE THE MONEY BACK.
I DON'T KNOW IN OTHER CASES HOW IT WORKS LIKE INSURANCE.

REGARDS.

T.SRINIVASAN.

[protected].

Dear Friend,

I would like to make you alert on few details regarding HDFC and other limited companies.

HDFC home loan is a limited company and is not a banking institute.
It is a self regulated financial organization and is not at all regulated as a refinancing institute or is not a Banking institute. Sales officers makes people fool by stating HDFC Home loan as part of banking division. Even interest rates charged by HDFC is very high which is increased in subsequent years.

As such rates of interests for home loan are definitely regulated by RBI but limited and private companies do not fall under their per-view. These companies fall under company Act and not under Banking Act.

At time of taking loan these companies promises low rates of interest and then increases rates of interest in subsequent years, which increases your burden of repayment in form of slow poison eating your lots of money.

I will share my personal experience:

I have a very bad experience with HDFC, My loan of 11 lac with tenure was only 20 years and was promised with 3% discounted rates for my loan account as the company with which I was working was a corporate client of HDFC, so my loan started at 7.25% rate of interest and a low EMI of 8595/- Rs only.

In later stages HDFC revised rates of interest stating that my loan is on floating rates, where as no discounted rates are applied to my account. More on no reduction in rates are done at all even when rates of interest of other banks and institutes fall down. Even when they offer low interest rates to new customers – on my inquiry they asked for a proceeding fees of almost 12 thousand rupees to revise the rates of interest.
My EMI is also revised to 10,526/- Rs and the tenure is now increased. Today even after paying EMI for more then 6 years my tenure of repayment is more then 18 years and EMI is increased from 8695/- Rs per month to 10526/- Rs per month. So I will end up paying money to HDFC for more then 24 years.

So I will end up paying four additional years with new EMI to HDFC which will make me a loss of almost 10-12 lac rupees.

HDFC is offering new customer 8.25 rates of interest where as even when I am a old customer with corporate tie up with the company – I am charged almost 11% rates of interest and I am screwed up by paying more EMI.

I have started legal proceedings against HDFC – and warn you all that dont take loan from HDFC other wise your people will also end up in soup and will have to pay huge for small things.

REQUEST YOU ALL TO TAKE LOANS ONLY FROM BANKING INSTITUTES AND NOT FROM ANY LTD COMPANY--
Ask following questions at time of taking loan.

1.Is the company having word “Bank” in its name.
2.If the company is refinancing company - take in written that – rates of interest in the company will be regulated as per RBI norms.
3.Only those people whose files are not getting approved from banks and documents are not clear enough and are in need of loan should opt for such institutes, but mind it these ltd companies slowly increases rates of interest and eats away your lots of money charging high rates of interest.

PLEASE NOTE – HDFC is a limited company and not a BANK. Only banking institutes or company with word “Bank” in its name are regulated by RBI.
Before signing any document of ltd company please read the terms and conditions completely and take a lawyers advise if needed before going ahead to sign the same.

Please disseminate this information to all your friends and relatives so that they are not cheated by any private company in case of loans / home loans.

In public interest by:
Pankaj Kakani
Ahmedabad
Mobile: [protected]

I had applied for Home loan with my wife as co-applicant a month back. The processing fees of Rs.11030/- was also paid thru cheque. We were allotted an home loan a/c no[protected]Jeevan Deep Building, Kolkata) & asked to quote this in all future correspondences. After this HDFC was silent for 2 weeks in the name of processing the loan. The cheque was also encashed during this period. All required documents were submitted as & when required. On 06/07/10 I called to enquire about the status of our loan & was told by the concerned person that the loan cannot be processed due to some internal policy of HDFC. In no circumstances we were told the reason for not sanctioning the loan.

We have already done the booking for the flat for which we required the loan & HDFC was the 1st choice because of their proffessional approach in dealing with the customers. We are surprised & taken aback by the lukewarm response from the bank. We were clearly told to get the loan from another bank. This behaviour of the bank has clearly opened our eyes & we now understand the way the bank operates with their customers. We now feel completely cheated since the processing fee is also taken & the loan not sanctioned.

We now request you to return the processing fees immediately since we are not in favour of wasting our money by dealing with such banks.

Regards,
Cholakkal Antony Verghese & Leu Antony Verghese.
Kolkata.