HDFC Bank Complaints & Reviews

I haven't received any response from the bank in regards to my following mail.

Account No.[protected];


I was quite surprised to see a debit of Rs. 827.25 in my account cited above.On a query from HDFC Bank branch Alwar for this debit entry, I was told that it is on account of not maintaining AQB in the account.

Besides mailing address, my mobile number is already registered in this account. The bank has never informed me (before[protected] about any change/ increase in AQB requirements to date and instead has levied a penalty in the account.
Such direct action treating a customer defaulter and leving a penalty is totally undesirable and unjustified.

Murari Lal Garg,

Hi ,
Iam a corporate employee and i owe an HDFC Credit card for the past 2 years , i pay my due regularly, this was the first month i missed my due date , the collection person named VIJAY(Desk number :[protected];mob: [protected]) from COIMBATORE collection called me i conveyed him to collect a check from my home since i was out of station , he tried calling my dad and my dad was not able to pick the call since he was driving , he gave a call to my home Landline and started abusing in bad words at my mom who has low pressure was stressed and hospitalized for almost a night.

i wonder why the bank is allowing these collection agents to deal with customers .
i do maintain 2 savings accounts in the same bank for almost 7 years.

Please let me know where i can lodge a complaint for harrasments like this.

Dear Sir/Madam,
i have an saving account with hdfc bank,account no.-[protected]. in this month bank debit 837.37 aqb from my account.i m good customer of the bank and i m also employe of other bank.pl credit aqb charges reverse in my account,i will manage my quartely balance good,if don;t credit my aqb charges i will close my account immediately.my mobile no.-[protected].

again request

vishnu prakash sharma
kishangarh

(AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 8th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Pankaj Parmar
Photojournalist,
[protected]@gmail.com
a/c [protected]
B64/a road no1,ramtekri,MANDSAUR ( M.P.)

I m nikhil sharma from kurukshetra(HARYANA).My employee code was N07060.i have resigned from my job 10th of September 2009.from HDFC BANK PVT. LTD.KURUKSHETRA. And reseved full and final statement in October 2009.but till now i have not receive my reliving
letter and provident fund. so i request to you pls provide my reliving letter as soon as
possible. it is very urgent. NIIKHIL SHARMA-[protected]

Dear Sir,

This is in regard to my Home Loan Application No.[protected]. The Loan Sales Representative visited my House and I provided him all of my Financial Documents and Sale Deed Registration Document (showing my name as one of the Co Owner). I was promised that based on the details provided the Loan can be smoothly processed, sanctioned and disbursed.

Based on this assurance I paid the full Processing Fees of around Rs.6000/-

The Sanction took a longer time and it was done in over a month's time in June.

However, to my utter surprise I was informed that the disbursement cannot be done as the Property is co-owned by my brother.

Now nobody from HDFC Bank or HDFC Limited are reverting on my continuous follow ups.

I am not sure whether they would be returning my Processing Fees!!!

Can someone please help me out.

Many Thanks
S Ahuja

i hv deposite a cheque of 4500/- before 5 days bt i hvnt receive the amt in my account i hv made the call to the bank customer care no which is not toll free
they put me on hold after 9 minutes my call is disconnected by the banks


my account balance is still showing -100 rs

no personal from bank is serious abt to inform the customer
atleast they can inform the customer abt any deduction

Pls i need ur help

Hi! I am not able to complete my online transactions using HDFC netbanking, for example while recharging my phone via HDFC Euronet I am getting following message:

"Due to some techinal issue, Mobile Recharge transactions have been temporarily stopped until further notice."

Similar messages are coming at other places too.

I am the customer of HDFC, Charmwood Village, Faridabad Haryana Branch.

My Previous company opened a salary account at Zero Balance. Which was operated for quite some time. Then I left the company. Last year even opened Demat Account and deposited Rs.12000/- in the account. Later I withdrew Rs.11000 from the account and left Rs.1000/ - balance. After some time when I checked my account, if was NIL Balance. I was surprised. This Year when our company in which I have joied, wanted to transfer the salary in HDFC A/c, I forwarded the A/c No of this account to the HR enabling them to tranfer my salary. WHICH WAS A VERY SERIOUS MISTAKE, SHOULD HAVE I OPENED A NEW ACCOUNT WITH HDFC, I WOULD NOT HAVE SUFFRED A LOSS OF Rs. 827.25x4 (3309) on the plea AQB SER CHGS INC ST & CESS from april to june 2010 on 8th of July, and again 3 transaction for the same amount with narration from AQB from July-2009 to Jun-2010. for One Year complete. without any prior notice. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. Rs.3309 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life. I tried to contact CUstomer care but no satisfactoryr reply was reced. Even I complained twice, on 10.July and 19 July vide complaint no. DEL246756, But No reply received. Is there any body in HDFC who is reponsible.

I had applied for activation of third party transfer in HDFC bank 20 days back. I hve registered complaint regarding the same but still it is not activate and daily i am following still they are insisting for patience and telling it will take time... they are also not telling what problem they are facing for activation....

TO,

consumer team

This is to bring into your notice about a fraud case of a Credit Card ([protected]) of HDFC bank.

My name is tauqir khan living in Faridabad and I am working with Air India, I am a regular customer of HDFC bank from last 5-6 yrs or may be more, my payment history is the best that can be since I always pay on time. So, is this the way HDFC treats its valued customers?

I wanted to bring into your notice that, my credit card no is [protected].On 13Feb, 09. One of the HDFC Bank Executive named Rajiv ([protected]) called me up and offered me for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive Mr. Rajiv

On (15th Feb, 09) when bank executive came to my home at that time I was not at home. I had gone for a movie in Faridabad PVR cinema Sector 15.Then bank executive gave me a call and told me that we are at your home and after discussing with bank executive. I called my mother and said her to handover my broken card to that bank executive. After collection of my card that bank executive told me that with in a month you will recieve a new platinum card. And after 2 or 3 hrs around (1540hrs) someone called me up from HDFC Bank and informed me that you have made a transaction of Rs-85000/- (jafrabad newdelhi indira medicure).I told that person that right now I am watching movie in PVR so how it is possible for me to made a transaction in JAFRABAD as I am in faridabad right now.Actuallly the transaction was made through my Gold Credit Card which I gave to that HDFC Bank Executive.

Timing of the transaction was 1540(03:40pm) and at that time I was in Faridabad and was watching movie with my brother and sister.I also have those movie tickets with me as a proof. I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have that Credit Card with me. So how is it possible to be at two places on a single time and how it is possible to make a payment through a card which i dont have, that was already handover to HDFC bank executive.

At the same moment I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (Executive name Shikha ([protected]) from collection department from Rajouri Garden, Delhi) and gave me the assurance that the interest would not apply and your matter will be solved as soon as possible if you will make the payment of Rs.3750/- .So as per that Bank Executive I made a payment of Rs-3750/- in hope that after this payment my case will be resolved.

But after few days I again received a call from Ankur bhardwaj ([protected]). He told me that he is a Manager of HDFC bank and he is looking after this case and he told me that my case will be resolved and I dont have to pay any thing extra only I have to pay the 5 or 6 thousand rupees more then bank will issue me a clearance letter. But I denied making any payment this time because it is not my fault and after that he never called me or I don't even know that where he is????????

Again after few days SANJAY ([protected]) from RISK DEPTT. Came to my home along with the photographs of some fraudees in order to recognize that person to whom my mother handed overed that broken credit card.. But in those photographs that person photo was not there to whom my mother gave my broken credit card, so she was unable to recognize that person in those photographs.And he himself told me that mine is not the first case, along with my case they are facing 5-6 more cases of the same sort. And he said that you need not to worry and you need not pay a single penny if you have not made any transaction.This was the last investigation step they did for this case.

I am also having a salary account in HDFC bank. What they did is they debited my last month's (JUNE-10) salary from my salary account which was around Rs.15000/- with out even informing me and when I called them to check the status of my Salary account they told me that this amount has been deducted due to that Credit card transaction of Rs-85000/- which I not even made.

After this, now they gives me a call on regular basis and they use to abuse me and family for payment. They are harassing me and family mentally on regular basis which is really u unacceptable and unbearable. Even 2 or 3 executive from Collection deptt. Came to my house and they used very abusive language with me and my family members. I have also launged a complaint against HDFC bank in consumer court with an application and movie tickets of that day along with attached file. I am really very disappointed with the services of HDFC bank. These Executives are torturing me on daily basis by my making a call or sending me a letter for payment. I am really fed up of this entire thing now.

So I would like to request you to kindly follow up with that merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank) and with HDFC bank as well. And I request you to kindly pay attention to this case. I Request you to kindly co-operate with me and give me your positive feedback. I already submitted the online complaint to the Consumer Court because HDFC Bank is not co-operating with me... I hope after writing to you HDFC bank would give me a positive response.

I’ll be looking forward for your quick and positive response.



Regards,

Tauqir Khan | SME- AI International

InterGlobe Technologies, 2nd Floor, InfoTech Centre, Falcon Building,

14/2 Old Delhi Gurgaon Road, Dhundahera, Gurgaon-122016, Haryana, India

M: + 91 [protected] |
tauqir.[protected]@gmail.com
www.interglobetechnologies.com

Repected sir,
I am pawan kumar shukla i have a saving a/c in HDFC silvassa branch.on 12th july i went to BANK OF BARODA atm center a for Drawn 5000 rs from hdfc atm but transaction not done ERROR is "TRANSACTION DECLINED CODE 074 CONTACT TO BANK"and the same amount 5000 have deduted from my account after all i have contact to nearest HDFC baranch. ther were told taht you conact HDFC customer care at [protected] and register your complaint i have contact to hdfc customer at same number and register my complaint COMPLAINT NO IS 98082 dated 14/7/2010 but till i have not received my 5000 rs thats why i have loss my personal plan.


Regards
Pawan kumar shukla
Account no [protected]
hdfc bank silvassa 396230
Mob no [protected]

Dear sir,

Before writing something to you i would like to say that i have trust in cosumer forum that you will surely help people.

I hold credit card of HDFC bank. and used card for arond 65k and till now i have paid arond 60k, every month minumum balance. but bank is showing my outstanding 1,18000.00. but when i came to know that bank is adding hidden charges to my account i said them to close my credit card and asked for the settelment in month of january-2010 from there onwords every month new people will call me and collect money saying that this month settelment will be done. but till today people used to call me and abused. i have written complaint to the bank saying that extra charges have been put on my account and the collection people are abusing me. i got reply from the bank saying that you have to pay there is no other way. along with that they give 2 phone numbers .

reply from bank....

We observe from our records that the total outstanding balance on your card account as on date is Rs.118,140.05. We request you to make a payment towards the same at the earliest.

For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.

Bangalore[protected]/67139281

Assuring you of our best attention at all times,

Regards,

Mary Lopez
Customer Service Officer


but i tried to call to these two number no one is picking call. after that i went to my nearest bank in R.T nagar they are not responding at all.

and i have SB account in same bank, my SB account amount is kept on hold without intimating me when i asked to the bank they said credit card department is kept it on hold. i called to credit card department they said we do not touch your SB account and its nothing to do with credit card.

The people in the HDFC collection department are Underworld dons yestrday one guy came to my place and was asking about me and one guy use to call from [protected]. using bad words.

there is lot to tell about what bank has done but you will get bore while reading this mail.

I request the consern department of Cosumer Forum to take serios action on such Bank.

Thanks
Basheer Ahmed
[protected].

Not Yet received my NOC
Second Reminder

Lan No. LTPUN[protected]
Respected Sir,
Already i have sent information but not yet response from your side
Pl let me know about my NOC. There is no phone call


.
EMI amount = 1667/-
Loan amount = 30,000/-
Date of birth = 01/06/1966
Your contact number (mobile) : [protected] or [protected]
Communication address with six digit pin code number

Mr.G.V.Ingawale
Flat No.116, Hemy Residency
Katraj Ambegaon Road, Dattanagar
Pune - 411 046

Savings Account No.: [protected]

Note I have already send more than 4 mails and also a call to the customer care with no response.

First, there has been a deduction towards AQB, even if the bank had mentioned this (as stated by your customer care agent) I have NOT TAKEN COGNIZANT of this issue, as unless there is any discrepancy, I do not bother to read carefully any bank statements.

ICICI bank also had revised their AQB, and I had similar issue with them, but on contacting ICICI customer care, they agreed to reverse the amount (pleasantly so!) this facility is extended to all ICICI bank customers one time during the lifetime of the account. Naturally, after first instance it is the prerogative of the customer to maintain the stated AQB.

I request you to CLOSE MY ACCOUNT, as I do not want to deal with bank with rigid norms, which does not want to take into notice there are many customer friendly banks like ICICI.

Note, I shall be maintaining ZERO BALANCE henceforth, request your to close my bank account with immediate effect.



Dr. Hemanth

Hi
I tried to purchase few items on Walmart using Forex Card issued by HDFC Bank, Pune, India.
The Ecom was Active hence I thought the transaction was successful but in 2 mins i received a mail that the transaction has been denied. Gr8..

So now I checked the account, the money is debited from Forex card ($290 Apprx) and Walmart says its not charged only authorization has been taken. They say contact your Financial Institution to check when the Authorization Hold expires. Thats the date, the money will be credited back to Forex card.

When i tracked this with Walmart they gave a complete process regarding transaction and how it works like Authorization hold concepts and all..


Now its been more than 3 days, all working, let me mention that, For all the queries put forward, I receive no good response (what i get is Call phone banking in INDIA, they dont even have US no) i dont know atleast thats what i got for Forex, for the expiration of Hold in normal case. All what I was asking is when the Authorization Hold will expire, that really sucksss... Big time.

I need some answer on that and still awaiting reversal of that non sense Authorization Hold.
It good that I have some extra to spare but if someone needs money he will be dead by the time these people will respond and reverse the amount.

Niranjan

Asking for Late Payment charges when I applied for ECS
I am having a CAR LOAN from HDFC BANK,Loan A/c No 15708858 .I Pay monthly instalment of Rs8185/- through ECS.It started in Jan.2010 but in the month of May 2010 EMI not cleared due to server down (my Corporation Bank said) .I gave the Cheque of the same amount Of Rs 8185/- on dt[protected] but after some days bank collection department that is in Rajori Garden ask me to pay penalty for that. I told them about the problem that server was down and sufficient funds was available at that time when ECS had came but due to server down ECS not cleared ...in between in the month of July 2010 again ECS not cleared and this time again Bank charges Penality , I paid EMI by cheque on dt[protected].
On dt[protected] I visited HDFC BANK B6/3 ,Safderjung Enclave,Opp Dear Park ,New Delhi-19 bank gave me details which I m enclosed I aiso enclosed my Bank Statment details.
HDFC Bank says their was insufficient fund and no such a/c but their was sufficient fund at that time period and when four ECS & one cheque cleared with same a/c how is it possible there "no such a/c possible" That HDFC bank said.
Pls help me

Now a days I am getting calls from HDFC recovery agents, that I have some dues pending for my loan due to late payment of EMIs.

I had work more the 5 (five) years on payroll of HBL Globle Pvt. Ltd. When i was leave the job, I had comlit all formalities of PF withrowal. I have received partly amt of my PF & Partly cliam is pending form PF office till Oct '2010. 9 months pass away but still I have not received PF amt. I am trying to contact Mumbai ( Bandra) PF office by Phone, but nobady pick up the phone even PRO also. I try to contact HBL Office by phone but there is also no one pick up the phone.

So what I have to do. for taking PF amt. back.

Hello,

I have a credit card of HDFC which I used till about last year and then stopped because I was out of the country and couldnt make the payment for that toime and the bank blocked my card. It was fine as it was my mistake. When I came back I called them told them to unblock the card and I will make the payment due. They said they cannot unblock it but I told them that I will clear the entire dues.

The entire dues have been cleared in different monthy installments but the collection dept keeps calling my parents in Delhi again and again saying your amount is overdue. Then one guy named YASH WARDHAN SHARMA (senior manager) called up my father and said that all dues are paid and if you want a no dues certificate then just pay 650 rs on the same day and claim the no dues certificate. My father did that.

Since then no certificate came and the collection dept is calling again and asking for money. When my father informed them of the payment made they said that they have no information of that payment made. So where did the money go? WHy doesnt it reflect in the system?

And top of that these guys keep calling everyday and bother my parents in delhi. They are literally harassing them and they dont even leave a callback number if somebody wants to call them for clarification.

Card no: [protected].

thanks
Nikhil

Hello,
Self had applied for a Home Loan with HDFC Ltd by the End of May 2010. Within a couple of days i received a Loan FIle No from them too, however in teh first week of June 2010 i was verbally told by the Sale Executive with whom i was interacting that my load application has been rejected. By this time the processing amount cheque given to them was deposited, but on the 15.06.10 i received a message from my bank that the cheque given as processing amount has been debited from account to HDFC Ltd.

I am not able to understand that when no enquiries were made & verfication done, only after cejcking my complete set of docs the loan pley was rejected, then why was my cheque of processing amount deposited????

Even if the cheque has been deposited why the bank delaying in refunding back my amount????

Would appreciate if people out there would read my complaint & provide email id or phone numbers of higher authorities to get in touch with to get the issue sorted out.