HDFC Bank Complaints & Reviews

Hi! I am not able to complete my online transactions using HDFC netbanking, for example while recharging my phone via HDFC Euronet I am getting following message:

"Due to some techinal issue, Mobile Recharge transactions have been temporarily stopped until further notice."

Similar messages are coming at other places too.

I am the customer of HDFC, Charmwood Village, Faridabad Haryana Branch.

My Previous company opened a salary account at Zero Balance. Which was operated for quite some time. Then I left the company. Last year even opened Demat Account and deposited Rs.12000/- in the account. Later I withdrew Rs.11000 from the account and left Rs.1000/ - balance. After some time when I checked my account, if was NIL Balance. I was surprised. This Year when our company in which I have joied, wanted to transfer the salary in HDFC A/c, I forwarded the A/c No of this account to the HR enabling them to tranfer my salary. WHICH WAS A VERY SERIOUS MISTAKE, SHOULD HAVE I OPENED A NEW ACCOUNT WITH HDFC, I WOULD NOT HAVE SUFFRED A LOSS OF Rs. 827.25x4 (3309) on the plea AQB SER CHGS INC ST & CESS from april to june 2010 on 8th of July, and again 3 transaction for the same amount with narration from AQB from July-2009 to Jun-2010. for One Year complete. without any prior notice. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. Rs.3309 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life. I tried to contact CUstomer care but no satisfactoryr reply was reced. Even I complained twice, on 10.July and 19 July vide complaint no. DEL246756, But No reply received. Is there any body in HDFC who is reponsible.

I had applied for activation of third party transfer in HDFC bank 20 days back. I hve registered complaint regarding the same but still it is not activate and daily i am following still they are insisting for patience and telling it will take time... they are also not telling what problem they are facing for activation....

TO,

consumer team

This is to bring into your notice about a fraud case of a Credit Card ([protected]) of HDFC bank.

My name is tauqir khan living in Faridabad and I am working with Air India, I am a regular customer of HDFC bank from last 5-6 yrs or may be more, my payment history is the best that can be since I always pay on time. So, is this the way HDFC treats its valued customers?

I wanted to bring into your notice that, my credit card no is [protected].On 13Feb, 09. One of the HDFC Bank Executive named Rajiv ([protected]) called me up and offered me for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive Mr. Rajiv

On (15th Feb, 09) when bank executive came to my home at that time I was not at home. I had gone for a movie in Faridabad PVR cinema Sector 15.Then bank executive gave me a call and told me that we are at your home and after discussing with bank executive. I called my mother and said her to handover my broken card to that bank executive. After collection of my card that bank executive told me that with in a month you will recieve a new platinum card. And after 2 or 3 hrs around (1540hrs) someone called me up from HDFC Bank and informed me that you have made a transaction of Rs-85000/- (jafrabad newdelhi indira medicure).I told that person that right now I am watching movie in PVR so how it is possible for me to made a transaction in JAFRABAD as I am in faridabad right now.Actuallly the transaction was made through my Gold Credit Card which I gave to that HDFC Bank Executive.

Timing of the transaction was 1540(03:40pm) and at that time I was in Faridabad and was watching movie with my brother and sister.I also have those movie tickets with me as a proof. I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have that Credit Card with me. So how is it possible to be at two places on a single time and how it is possible to make a payment through a card which i dont have, that was already handover to HDFC bank executive.

At the same moment I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (Executive name Shikha ([protected]) from collection department from Rajouri Garden, Delhi) and gave me the assurance that the interest would not apply and your matter will be solved as soon as possible if you will make the payment of Rs.3750/- .So as per that Bank Executive I made a payment of Rs-3750/- in hope that after this payment my case will be resolved.

But after few days I again received a call from Ankur bhardwaj ([protected]). He told me that he is a Manager of HDFC bank and he is looking after this case and he told me that my case will be resolved and I dont have to pay any thing extra only I have to pay the 5 or 6 thousand rupees more then bank will issue me a clearance letter. But I denied making any payment this time because it is not my fault and after that he never called me or I don't even know that where he is????????

Again after few days SANJAY ([protected]) from RISK DEPTT. Came to my home along with the photographs of some fraudees in order to recognize that person to whom my mother handed overed that broken credit card.. But in those photographs that person photo was not there to whom my mother gave my broken credit card, so she was unable to recognize that person in those photographs.And he himself told me that mine is not the first case, along with my case they are facing 5-6 more cases of the same sort. And he said that you need not to worry and you need not pay a single penny if you have not made any transaction.This was the last investigation step they did for this case.

I am also having a salary account in HDFC bank. What they did is they debited my last month's (JUNE-10) salary from my salary account which was around Rs.15000/- with out even informing me and when I called them to check the status of my Salary account they told me that this amount has been deducted due to that Credit card transaction of Rs-85000/- which I not even made.

After this, now they gives me a call on regular basis and they use to abuse me and family for payment. They are harassing me and family mentally on regular basis which is really u unacceptable and unbearable. Even 2 or 3 executive from Collection deptt. Came to my house and they used very abusive language with me and my family members. I have also launged a complaint against HDFC bank in consumer court with an application and movie tickets of that day along with attached file. I am really very disappointed with the services of HDFC bank. These Executives are torturing me on daily basis by my making a call or sending me a letter for payment. I am really fed up of this entire thing now.

So I would like to request you to kindly follow up with that merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank) and with HDFC bank as well. And I request you to kindly pay attention to this case. I Request you to kindly co-operate with me and give me your positive feedback. I already submitted the online complaint to the Consumer Court because HDFC Bank is not co-operating with me... I hope after writing to you HDFC bank would give me a positive response.

I’ll be looking forward for your quick and positive response.



Regards,

Tauqir Khan | SME- AI International

InterGlobe Technologies, 2nd Floor, InfoTech Centre, Falcon Building,

14/2 Old Delhi Gurgaon Road, Dhundahera, Gurgaon-122016, Haryana, India

M: + 91 [protected] |
tauqir.[protected]@gmail.com
www.interglobetechnologies.com

Repected sir,
I am pawan kumar shukla i have a saving a/c in HDFC silvassa branch.on 12th july i went to BANK OF BARODA atm center a for Drawn 5000 rs from hdfc atm but transaction not done ERROR is "TRANSACTION DECLINED CODE 074 CONTACT TO BANK"and the same amount 5000 have deduted from my account after all i have contact to nearest HDFC baranch. ther were told taht you conact HDFC customer care at [protected] and register your complaint i have contact to hdfc customer at same number and register my complaint COMPLAINT NO IS 98082 dated 14/7/2010 but till i have not received my 5000 rs thats why i have loss my personal plan.


Regards
Pawan kumar shukla
Account no [protected]
hdfc bank silvassa 396230
Mob no [protected]

Dear sir,

Before writing something to you i would like to say that i have trust in cosumer forum that you will surely help people.

I hold credit card of HDFC bank. and used card for arond 65k and till now i have paid arond 60k, every month minumum balance. but bank is showing my outstanding 1,18000.00. but when i came to know that bank is adding hidden charges to my account i said them to close my credit card and asked for the settelment in month of january-2010 from there onwords every month new people will call me and collect money saying that this month settelment will be done. but till today people used to call me and abused. i have written complaint to the bank saying that extra charges have been put on my account and the collection people are abusing me. i got reply from the bank saying that you have to pay there is no other way. along with that they give 2 phone numbers .

reply from bank....

We observe from our records that the total outstanding balance on your card account as on date is Rs.118,140.05. We request you to make a payment towards the same at the earliest.

For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.

Bangalore[protected]/67139281

Assuring you of our best attention at all times,

Regards,

Mary Lopez
Customer Service Officer


but i tried to call to these two number no one is picking call. after that i went to my nearest bank in R.T nagar they are not responding at all.

and i have SB account in same bank, my SB account amount is kept on hold without intimating me when i asked to the bank they said credit card department is kept it on hold. i called to credit card department they said we do not touch your SB account and its nothing to do with credit card.

The people in the HDFC collection department are Underworld dons yestrday one guy came to my place and was asking about me and one guy use to call from [protected]. using bad words.

there is lot to tell about what bank has done but you will get bore while reading this mail.

I request the consern department of Cosumer Forum to take serios action on such Bank.

Thanks
Basheer Ahmed
[protected].

Not Yet received my NOC
Second Reminder

Lan No. LTPUN[protected]
Respected Sir,
Already i have sent information but not yet response from your side
Pl let me know about my NOC. There is no phone call


.
EMI amount = 1667/-
Loan amount = 30,000/-
Date of birth = 01/06/1966
Your contact number (mobile) : [protected] or [protected]
Communication address with six digit pin code number

Mr.G.V.Ingawale
Flat No.116, Hemy Residency
Katraj Ambegaon Road, Dattanagar
Pune - 411 046

Savings Account No.: [protected]

Note I have already send more than 4 mails and also a call to the customer care with no response.

First, there has been a deduction towards AQB, even if the bank had mentioned this (as stated by your customer care agent) I have NOT TAKEN COGNIZANT of this issue, as unless there is any discrepancy, I do not bother to read carefully any bank statements.

ICICI bank also had revised their AQB, and I had similar issue with them, but on contacting ICICI customer care, they agreed to reverse the amount (pleasantly so!) this facility is extended to all ICICI bank customers one time during the lifetime of the account. Naturally, after first instance it is the prerogative of the customer to maintain the stated AQB.

I request you to CLOSE MY ACCOUNT, as I do not want to deal with bank with rigid norms, which does not want to take into notice there are many customer friendly banks like ICICI.

Note, I shall be maintaining ZERO BALANCE henceforth, request your to close my bank account with immediate effect.



Dr. Hemanth

Hi
I tried to purchase few items on Walmart using Forex Card issued by HDFC Bank, Pune, India.
The Ecom was Active hence I thought the transaction was successful but in 2 mins i received a mail that the transaction has been denied. Gr8..

So now I checked the account, the money is debited from Forex card ($290 Apprx) and Walmart says its not charged only authorization has been taken. They say contact your Financial Institution to check when the Authorization Hold expires. Thats the date, the money will be credited back to Forex card.

When i tracked this with Walmart they gave a complete process regarding transaction and how it works like Authorization hold concepts and all..


Now its been more than 3 days, all working, let me mention that, For all the queries put forward, I receive no good response (what i get is Call phone banking in INDIA, they dont even have US no) i dont know atleast thats what i got for Forex, for the expiration of Hold in normal case. All what I was asking is when the Authorization Hold will expire, that really sucksss... Big time.

I need some answer on that and still awaiting reversal of that non sense Authorization Hold.
It good that I have some extra to spare but if someone needs money he will be dead by the time these people will respond and reverse the amount.

Niranjan

Asking for Late Payment charges when I applied for ECS
I am having a CAR LOAN from HDFC BANK,Loan A/c No 15708858 .I Pay monthly instalment of Rs8185/- through ECS.It started in Jan.2010 but in the month of May 2010 EMI not cleared due to server down (my Corporation Bank said) .I gave the Cheque of the same amount Of Rs 8185/- on dt[protected] but after some days bank collection department that is in Rajori Garden ask me to pay penalty for that. I told them about the problem that server was down and sufficient funds was available at that time when ECS had came but due to server down ECS not cleared ...in between in the month of July 2010 again ECS not cleared and this time again Bank charges Penality , I paid EMI by cheque on dt[protected].
On dt[protected] I visited HDFC BANK B6/3 ,Safderjung Enclave,Opp Dear Park ,New Delhi-19 bank gave me details which I m enclosed I aiso enclosed my Bank Statment details.
HDFC Bank says their was insufficient fund and no such a/c but their was sufficient fund at that time period and when four ECS & one cheque cleared with same a/c how is it possible there "no such a/c possible" That HDFC bank said.
Pls help me

Now a days I am getting calls from HDFC recovery agents, that I have some dues pending for my loan due to late payment of EMIs.

I had work more the 5 (five) years on payroll of HBL Globle Pvt. Ltd. When i was leave the job, I had comlit all formalities of PF withrowal. I have received partly amt of my PF & Partly cliam is pending form PF office till Oct '2010. 9 months pass away but still I have not received PF amt. I am trying to contact Mumbai ( Bandra) PF office by Phone, but nobady pick up the phone even PRO also. I try to contact HBL Office by phone but there is also no one pick up the phone.

So what I have to do. for taking PF amt. back.

Hello,

I have a credit card of HDFC which I used till about last year and then stopped because I was out of the country and couldnt make the payment for that toime and the bank blocked my card. It was fine as it was my mistake. When I came back I called them told them to unblock the card and I will make the payment due. They said they cannot unblock it but I told them that I will clear the entire dues.

The entire dues have been cleared in different monthy installments but the collection dept keeps calling my parents in Delhi again and again saying your amount is overdue. Then one guy named YASH WARDHAN SHARMA (senior manager) called up my father and said that all dues are paid and if you want a no dues certificate then just pay 650 rs on the same day and claim the no dues certificate. My father did that.

Since then no certificate came and the collection dept is calling again and asking for money. When my father informed them of the payment made they said that they have no information of that payment made. So where did the money go? WHy doesnt it reflect in the system?

And top of that these guys keep calling everyday and bother my parents in delhi. They are literally harassing them and they dont even leave a callback number if somebody wants to call them for clarification.

Card no: [protected].

thanks
Nikhil

Hello,
Self had applied for a Home Loan with HDFC Ltd by the End of May 2010. Within a couple of days i received a Loan FIle No from them too, however in teh first week of June 2010 i was verbally told by the Sale Executive with whom i was interacting that my load application has been rejected. By this time the processing amount cheque given to them was deposited, but on the 15.06.10 i received a message from my bank that the cheque given as processing amount has been debited from account to HDFC Ltd.

I am not able to understand that when no enquiries were made & verfication done, only after cejcking my complete set of docs the loan pley was rejected, then why was my cheque of processing amount deposited????

Even if the cheque has been deposited why the bank delaying in refunding back my amount????

Would appreciate if people out there would read my complaint & provide email id or phone numbers of higher authorities to get in touch with to get the issue sorted out.

Subject: CIBIL- for Credit Card No.[protected]

Dear Sir,

I was closed above said card on 28/06/2006 by making a full & final payment of Rs.18972.00 according to your settlement offer Letter No19114 dt 18/06/2006.

Recently a have applied for a loan from some financial institute and i come to know that, above said your card showing in my CIBIL report.

As per the rule of Reserve Bank of India, you can't file the CIBIL report for settled payments.

I would like to bring in your kind notice that my actual outstanding was less then settled amount , outstanding was increased due to abnormal charges debited by you in my credit card account. And after discussing everything you have agreed to settled the issue.

This is very unfair to file the CIBIL after receiving full and final payment.

I am enclosing here with scan copy of your Settlement Letter along with payment receipts.

You are requested to look in to the matter and remove the matter form CIBIL immediately.
Please reapply within 7 days or i will be force to take the matter with RBI

Thanking You,
Yours Truly,
Raj M Arora
Mobile No.[protected]
A-1/704, Shruti Park,
Kolshet Road,
Dhokali, Thane (West)
Thane.

Hi,
May I encroach upon your valuable time, I wouldn't like to do this but left with no other option, besides repeated reminders to customer care service of HDFC Bank, and contact with local collection agency, wrote the matter to RBI too. But again I disappointed from both ends.

This is the last chance I am trying to write you, other wise I am going for a legal action against the Bank.

Below is the mail I wrote to bank, this is for your ready reference.

with best regards,

Pushpinder Thakur
[protected]





From: Pushpinder Thakur <[protected]@yahoo.com>
Subject: Settlement of Credit Card and Bank a/c on Hold
To: customerservices.[protected]@hdfcbank.com
Date: Friday, 2 July, 2010, 6:22 AM


Hi,

I trust that you will look into my following issues which I am facing since last few Months and none of your officers have addressed my concern to my satisfaction.

This is regarding credit card number [protected]. I was using this card but somehow was not able to make payment for few cycles against which amount of Rs. 7500/- on my HDFC a/c number[protected] was kept on hold while i was in contact of your collection agency for settlement. The problem faced after that was.

1. The amount of Rs. 7500/- was deducted from the account without my prior authorisation and i was told by collection officer that now card would be settled against the amount deducted.

2. On asking for settlement letter they said is sent on address which was never received. So, i got nothing in written but have got recorded conversation and few receipts as a proof.

3. Now again i was contacted for settlement after 3 Months and said will be done in 3-4 thousand which was pending for settlement but collection officer is taking minimum payable amount from last 2 Months. and said the case is going for settlement and the paid amount will be part of settlement amount.

4. Now comes the biggest harassment...Again my Rs.15,835/- is again kept on hold and on making enough noise which i can at your customer care, at Sec 17 branch no one is ready to help.

Looking forward for an early response as things are getting nasty and no one is ready to help. Hope things will be settled down in next 72 Hrs before i need to stood up and go for next possible way and i will get my account functional again.

Thanks

Pushpinder Thakur
[protected]

HI SIR/MADAM,
I VERY MUCH FRUSTRATED TRYING BEST TO KILL ,THEY ARE MAKING FOOL O[censored]S AS MY ACCOUNT NO IS [protected] AND FOLIO NO SEVERAL TIME GIVEN BUT ALL GO TO DUSTBIN BUT STILL ITS NO IS 2832648/32 ,3127090/85 KINDLY CREDIT A AMOUNT IN MY ACCOUNT OR SEND CHEQUE AT MY ADDRESS BELOW AS GIVEN ,PLOT NO 7 FLAT NO C1 SHALIMAR GARDEN EXT 1 ,SAHIBABAD ,GHAZIBABAD 201005 CONTACT NO [protected] .
PRASHANT KUMAR GUPTA

(AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 8th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Manish Arora
[protected]@gmail.com
A/c. [protected] , EAST PATEL NGR,N DEL

I was approached by Mr. Sushil from the collections for HDFC bank credit card. before that i was in touch with another branch of HDFC from rajouri garden asking me to cover the minimum amount. once i made a complaint to the bank about treating me and harrasing me for payment, the bank stopped calling me. however i did make the minimum payment as per the instructions. then i had sent a letter along dated 21st may 2010 which read

"I have been using the credit card with HDFC for about 3 years now. Recently in past few months I have had a setback with my income and have no source of revenue. I have always made automated payments previously but for past few months it has been difficult. I understand I owe the amount, however I urge some financial relief in this matter. I would be grateful if I could pay the principal amount in 24 installments with 0% interest and all the late payments fees removed.
I urge this sincerely coz every penny for me is very important. I am constantly trying to look for a job for earning money. The state of my mind is also not in good health due to constant stress and trauma. I hope you will help me in this case.

Card no: [protected]"

along with another minimum payment of Rs 5800 where mr sushil assured me that my letter will be considered and the bank will give me an easy pay option as my request. no call or ever heard from mr sushil. then mr sushil calls me a month later demanding another 5600 and threatens me that if i dnt make this minimum payment of rs. 5600 more then he will freeze my hdfc bank account and start calling my relatives and family members and embarrase me. he clearly mentioned that if i make another payment of 5600 my letter will be honoured. again i have not heard from him since. he gave me his mobile number to contact him about the progress. his number: [protected]. i have tryin to call him for a week but this number has been out of reach for a week now. I am so scared that now i m sure someone else from the bank will call me and threated me again for a minimum due. i want a settlement and easy payoption as i m not earning for past 6 months and am out of job. my only question to the bank is: " what if the person does not have money to pay back? would the bank kill the person to retrieve the money?" what would be the last resort.? i wish to pay but without the charges and other excess. i understand i have used the money and i owe. however my financial condition is very tight and barely have money to survive.

Please help!
Ankur Agarwal

My name is Rashi Mathur and I joined the company on 18th march, 2010. My employee code is 58918. I joined in Sec-15 branch and gave them policies. but they did not give me my salary nor the commission. The management has changed and the HR is not at all interested in solving the problem. I wrote them a mail and they replied by saying that my resignation has been accepted. They did not tell me whether they will pay me or not. I have Rs.34,000 of salary and Rs. 8000 worth of commission. Who do I report, is there anyone who can help me?

HI SIR/MADAM
I BEG REQUEST I NOT RECEIVE MY CHEQUE BOOK AS I RECEIVE THE E MAIL THAT CHEQUE BOOK DELIVERED KINDLY HELP ME I BEG REQUEST AT YOUR FOOT.
PRASHANT KUMAR GUPTA