HDFC Bank Complaints & Reviews

Dear Sir,

I’m Sumit Pandya working with "HDFC SALES Pvt Ltd" in Mumbai as a Relationship officer. I have a Salary Account in HDFC Bank (A/C# [protected]), on behalf of my company. My HDFC Bank Customer ID is 22075584. And also HDFC issued Credit Card number is [protected].

The card limit is Rs.40,000/-, but I had paid more than sixty thousand to the interest part.

in the resastion period my earning is not so much.So I fed up and ask for the solution, then the provided me a settlement.

I have called credit card division, they also replied that they do not have control and asked me to contact to Settlement department.

but there is no reply from HDFC credit card devision.

On 30th july 2010 , I was happy to take my salary to resolve my all money problems like my mother was in hospital and i am getting advanced from my company. But there was a big shock that the Bank Holds my salary money of Rs.86,295/-, Against credit card payment.

i just dont understand that my cradit card limit is Rs.40000/- i have not use above this money all extra charges that is bank charges. then how bank hold my money

NOW TELL ME IS IT CORRECT TO DO THIS OR NOT. I NEED A ANSWER FOR THIS IMMEDIATELY.BEACUSE EVERY PERSON IN THIS WORLD IS NOT NORMAL HUMAN BEING.

i am really suffering so much plz help me in to this matter.

Yours sincerely
Sumit Pandya
HDFC SALES Pvt. Ltd.,
Contact Number: +91 [protected]
HDFC bank saving account no:[protected]
HDFC bank customer Id: 22075584
HDFC bank Issued credit card no: [protected]

Hi
I am Getting worst service form you HDFC branch Nashik.
I have submitted a form to change my name and address after my marriage. i subbmitted that form on 17th jul 2010 .they told me that it will change in 7 working days. i went in HDFC bank for confirmation after 10 days they told that it changed. but it not changed yet. as this is my salary account i am facing problems my company cant deposit my salary in account.such a worries service given by HDFC i cant believe.

Geeta Shewale.

I have a SB A/c with HDFC Bank opened in July 2008 with the feature of maintaining minimum balance of Rs 2500. HDFC Bank has increased the minimum balance to be maintained in SB A/c to Rs. 10000 on QAB basis w.e.f. 1.4.2010, but it was not informed to the customers. Now they have charged us for that with Rs. 834. When this was reported to my branch the Branch Manager behaved in a very rude manner and said it cannot be helped. At the same time another customer came and he also complained the same thing but branch manager still not accepted the lack of communication. Our email-id is updated with the bank and no such email was given to us to inform about this change. Despite the complaint there is no feedback from the bank. I am sure this must be the problem of many customers of HDFC Bank as the bank has not made adequate efforts in informing the customers. Kindly suggest what action can be taken and do the needful.

Hi,

I had purchased flight tickets on www.yatra.com worth Rs 76621/- using my HDFC Bank Credit Card, but I cancelled the tickets on the same day. Yatra.com credited back my money (Rs 76020 after deducting Rs 600 as handling charges) into my HDFC credit card on 15th July 2010. I called HDFC Credit Cards and they confirmed that the yatra.com has credited back the money into my HDFC credit card. My bank account is linked to credit card and HDFC credit cards auto-debit the amount of purchase made by using the credit card on 25th of every month. To avoid the same for the above transaction I called them on 16th July 2010 and the Call Center executive assured me that the amount of Rs 76020 will not be deducted from my bank account. However on 25th July 2010, they promptly deducted the amount from my bank account.

I came to know about this only on 31st July 2010 as I was assuming that this would never happen. Then I called their Customer Service and asked for an explanation despite informing and getting assurance from them about not deducting money from my bank account. They replied with a very silly reason that the since the amount to be refunded was Rs 76020 and not Rs 76621 (original amount of the transaction), hence the deduction. After that, the Call Center executive assured me that within 2 days i.e. 2nd Aug 2010, the amount of Rs 76020 would be credited back into my bank account, however the same did not happen on 2nd Aug 2010.

Hence I called them again on 2nd Aug 2010 and they asked me to wait for another 2 days. Today, it is 6th Aug 2010 and still I have not got back my money. Why can't they be prompt in refunding money as much as they are while deducting money. HDFC Credit cards is not trustworthy and is a cheater. Please do the needful to help me get my money back.

Regards
Paresh Jadhav
[protected]

Dear Sir / Madam,

I had already post my problem... would like to give you some more input on the same couple of days back spoke to HDFC Bank regarding the same credit card issue they said against my card there was total Rs.22000/- outstanding as per there record i had done sttlement of Rs.11000/-.

also i have received mail reply from chennai customer care stating still i have to pay Rs.23135/- as it is outstatnding which i need to pay them no idea how they had calculated the same. i would request you to please look in the matter even i dont know what to do. if i done settlement then they should delete my name from CIBIL still is it reflecting.

Thanks for the support.
[protected]

I Jalinder Lokhande was using HDFC Credit Card [protected] i asked HDFC to close this card but they have not done any process since as per HDFC Bank i have some balance amount to pay i would request you to send me my statement of card so i can go throw with that & incase any thing require will try to work on the same but HDFC not having any details it seem my card closed in year2006 i need some details for the same.

Please treat this on priority because of this issue my name reflecting in CIBIL.

Thanks for your support in Advance!!!

Dear Consumer Court perssonnels,
This is to inform you that the credit card department of HBFC Bank is mentally torturing for the credit card payments since 7-8 months. Since month of Nov 2009 it was informed to the bank that i would like to do the settlement and clear all the statements due till Nov 2009. I had also informed that due to perssonnel reasons i was unable to make the payments on time. The same was conveyed immediately looking at the bank statements in month of Aug 09. The bank didnt revert on the settlement and then in month of Mar 10 due to end of financial year i got a call from them regarding the settlement at that time they said i need to pay the entire amount till month of Mar'10. I had asked for a calrification regarding why there was a delay in the settlement of the credit card. They answered that the approval process takes time. I said since i have asked for the settlement in month of Nov 09 then why should i pay for extra 5 months (which includes the late payment fee and the service charges and the tax-total of 650 and more every month). They said very rudelly that if i dont have capacity to pay then why did i take the credit card. It was v rude and since then i have been hearing this every month and its v depressing . In month of May 10, i again got a call from the bank for the settlemet and the amount was 1500 stating that i will recieve the card closure letter within 30 days. I had made the payment and also a written conformation that the card is close. Today again i got the call from HDFC bamk for payments and they had no etticates to talk to aperson. It is very depressing and i hope you help me out from this as soon as possible. I look forward for your help and ready to help you in case required as this is getting on my nerves now.

CERDIT CARD NO. [protected]
Thanks
Mansi K

I have paid complete Credit card payment - but i still have not received the NOC from the company. One day i received a call they said i have to pay there dues. What to do. how and were to complaint ? they dont have there specific no - customer care don't deal with credit cared payments. .

Hi Sir,
This is inform to you that my HDFC account on hold and i am unable to find my salary from my account, when i talk in customer care they told me that you have a health policy on your credit card...but sir belive me i don't recive any document regarding this policy and i i did't sign any document for this policy so please tell me how can it possible without sign any document....Sir please help me i m in very truble and when i talk to manger Ravi Sharma mob # [protected] he told me that you did't give the money and 6500 Rs. has been on hold by Bank....sir please solve and provide my money...

Thanks,
Nirankush Tyagi

Dear Sir

I am one of the credit card holder of hdfc bank. one day had received a abusive call from their recovery department saying make the payment . i asked that lady i am sorry but have not received the bill now will make the payment by a transfer cheque today evening. she started her abusive language. then i went to the hdfc credit card manager where she said she will look in to and i demanded a apology mail from them and i said on recorded line whatever the interest you guys are adding is not my fault and will not pay now they made 10000 where as the actual amout i will have to pay was 6000. one day, without informing they have debited my salary account which is unfortunately with hdfc .

still i demanded pls remove that interest i will make the payment . the lady with which i had chat replied she is not authrized to reply over the mail though she is sitting at customer care desk

followi ng are the reference where i have just received the auto replies from hdfc. That means no one is there in the bank to look into the injustice.

pls intervene.

From Subject Received Size
HDFC Bank Credit Cards Support <AUTO> 'HBL=[protected]' RE: FW: Regarding HDFC CREDIT CARD 7/15/2010 33 KB
HDFC Bank Credit Cards Support <AUTO> 'HBL=[protected]' RE: FW: Regarding HDFC CREDIT CARD 7/6/2010 28 KB
HDFC Bank Credit Cards Support RE:'HBL=[protected]' FW: Regarding HDFC CREDIT CARD 7/6/2010 12 KB
HDFC Bank Credit Cards Support <AUTO> 'HBL=[protected]' Regarding HDFC CREDIT CARD 7/5/2010 23 KB

Dear Sir,


This is inform You and Your Responsible Person of Collection Dept. that I (Kousik Panda /Credit Card A/C No-[protected]) told repeatedly for my payment receipt (Customer Copy),but till now I don’t received the same.

From last few years, you are received many more payment from my side. Some time your representative received the payment but without deposit, he resigned from your company.
Several times your representative came to me without payment received Bill Book and did not give the payment receipt after taking the payment.

In regular basis your department giving me & my family mental harassment by phone.
Can you say how can its possible for an unemployed person to digest it in regular basis?

Illegal language… intentionally several times I fault on settlements cause o[censored] and your services???? Is u intentionally doing the same in regular basis????

From 4 to 5 years this type of fraud history steadily occurs successfully. I purchased near about 19000 through my credit card. …….

Please see the following fraud history (* my???) which is happen with me.

1) After purchased I apply for EMI services. One of your customer care executive calculates the EMI amount and says me. But when my bill came after one month, I stunned to see that…..”EMI service not reflects on the bill statement. By default, on the next month I received the full amount of due by Monthly Statement.


2) I have a (RELIANCE LIFE) salary account on HDFC BANK. On what basis, the whole amount (DUE+ INTEREST+LATE FINE CHARGES+BOUNCE CHARGE) Charged in my Bank A/C. Without my intimation why this amount hit my account????


3) After resign Reliance Life company closed the account. But on what basis the due payment hit the closed bank account. If it is the procedure of payment increase, not to say something.


4) Your collection dept call and thread any time, when your SYSTEM is not support the customer. Is your system/services is cleared for anyone.


5) What steps can you do where the outside/outsource collection agent, did not deposit the collection money from me and others???? Collection agency and collection agent are changed repeatedly…...is it not the main reason????


6) I[censored] and your service continuously harass me & my family by your pet terrorist…can I pray for JUSTICE as a human being?


7) On last February-March 2010, your collection dept told me that your present outstanding is 54000/- but i[censored] want to settlement, you have to pay only 25000/-(Twenty Five Thousand only) with in 6 months. But previously I have a bad experience on this type of settlement .You are service tax But I am not get any Statement of payment, Sattelment Letter …etc. Is it your service? After completing my settlement how I prove I pay?? (Without payment statement / Bill customer copy / Settlement Letter) Then what would be the meaning of “SERVICE”.


8) In proper time I m giving you the payment without any bill and without any customer copy, Then why I am not able to get any service????


9) With out bill, your collection agent received more and more money from myself by faith (I Proved it).But at this situation I totally fade up by your system. I pray to you for justice. If I not get I am going on the way of law, If you do not able to give me the above a)Due Bill payment receipts b)All Statements of payments.

10) On the basis of payment your collection agent involved my parents who are aged and also ill. After received the payment, your collection agent do not deposit the amount, do not give me the customer copy ,then I want to see the justice….I think you realized that.



From Last 11 months I am unemployed. In that situation where I paid my maximum dues I prove that……I am not cheat.

If you realized the meaning of “SERVICE”, then give me my due customer copy (Pending), and my settlement amount copy, all previous statement of payment history.

Please follow the mater as soon as possible and give me a reply on urgent basis through the mail / registry letter.


I am filing this case against the bank as they have given threats, harassed me and my family more than that they have given mental distress to my father and released my personal financial information to 3rd party and they shows no respect to law even after knowing that the issue has being escalated to nodal officer under WB .

KOUSIK PANDA
43/1 Durgachak New Colony PO-Durgachak Dist-Purba Medinipur Pin-721602
Mobile-[protected] (Due to Tower Problem if do not get me Pls send SMS)
Mail id- kousik.[protected]@gmail.com / [protected]@gmail.com (Always )



NATURE OF COMPLAINT: 1) Harassment by the opposite party.
2) After payment not get Customer copy.
3) Called me, started with abusing language.
Was so Embarrassment with me.

4) Not able to give me the above a)Due Bill payment receipts b)All Statements of payments.
5) Not get any DOCUMENTS ....By which I prove.



COLLECTION AGENCY NAME:- B. R. Associates

Respected Sir,
Respectfully i want to say that myself Santosh Kumar Sharma n i belong to ajmer.Me n my family (my wife,my daughter n my son) shifted at jaipur 2 months back.
1)
I want to open one saving(By the name SWATI SHARMA) and one current a/c(by the name of Omega Texo Chems) at HDFC Bank,Mansarovar,Jaipur Branch.And i got in touch with sales person of Tonk road HDFC Branch at Jaipur.That person and both branch head committed me that a/c will open at my prescribed branch.and i have given whole document what they need.For current a/c my son is proprietor of the firm and they have taken tin number copy which included jaipur address as well my son's Driving license and income tax return copy as well PAN card copy with cheque of amount 11000.But they have taken approx more than 1 month to open that a/c.I don't know why they delayed.
2)
For the saving a/c of my daughter i have given following documents:-
(a)copy of votar ID,passport with ajmer address
(b)1 pic of my daughter
(c)cheque of Rs.11000 of BOB at jaipur brach of my daughter's a/c.
(d)Rent agreement copy with stamp and nottery attested.
(e)Latest water bill of jaipur address by land lord name
(f)1 copy of Ration Card which shows whole member of my family.
(g)PAN Number of my daughter
As well as Mansarovar Branch did CPV(FI) at my home also n report was positive.
Firstly they told me that passport is not valid document and after one and half month the branch has returned my daughter's document n said that we do not open the a/c for those persons who lives on rent or if person lives on rent then rent agreement must be by the name of that particular person.
So Sir,please tell me that i m the owner of my family so how could it be possible that rent agreement would be by the name of each & every person of the family.
So sir,They did me lots of mental hares from the last one n half month.
I have told each and everything to the zonal head HDFC Bank via mail but till now i din't get any mail from there side ,mean i din't get any action from there side.
So Sir, This is request you to please take a strict action to the both branch heads,and make me acknowledge.So that they will not create these nuisance again with someone else in life.I will be very thankful to you.

I took a policy from HDFC Standard Life Insurance in the end of February 2010. It took 3 months to get the policy documents. When I got the policy documents, I found that, at many places my signatures are forged in the policy application. The contact details given were totally wrong. I made a formal complaint on 29th June, and as of today I have not received a resolution. Because of the errors, I am not able to login to their system and verify my policy details. Talking to their customer service department for last one month and the matter is not resolved.

Thrideep S. Pillai
Khopoli

This is to report that my HDFC bank account is yet not activated. I have opened the account on 5th July 2010. Every time I call the HDFC bank rep Rajesh / Srinivas, they keep telling me its done and I will be able to see it the next day. I have called them atleast a 100 times and have not got any help.

Rajesh's mobile number is: [protected]
and Srinivas's number is [protected].

Looking for some urgent help.
Deepti Kulkarni
Account number: [protected]
Thiruvanmiyur Branch.

This is to bring into your notice that a HDFC ATM was opened at Manik Chowk area of the district aligarh 6 months bank with the machine installed.

An official guard is also held responsible and is giving 24 hours duty on the same.

But it is sad to notice that bank has not been able to bring it into operation in a 6 month long duration.

So i hereby request you to avoid the expenditure being spend on the installation and guard and bring the ATM into operational mode as it is a big question on the banks vigilance on its cost and working ability.

I hope you will give due consideration to such issues.

Garima
Email: garima.sachdeva.[protected]@gmail.com

Ever since Mr Vikas Jain has become our Relationship manager, Deer Park Branch, HDFC Bank, we are facing problem of bad service.

Requests for statements of Account, Fresh Pin Nos for debit cards or TDS and Interest certificate by way of Emails are initially ignored.

A number of phone calls, some of which are answered, elicit some partial / incomplete response.

For anybody in the hierarchy who may be interested, we can forward copies of mails.

Major Anil Grover
Mb[protected]

Respected sir,
my name is Taiyab Gangardiwala, i have a saving account in HDFC Bank on 9 july i have been charged with AQB SER CHGS INC ST & CESS from april to june 2010 an amount of 827.25, without any prior notice. Upon asking the bank they say that these are the new rules from April 2010 onwards and any account below 10000 will be charged this fee. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. 827.25 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life

I had purchased a auto policy on July 08, 2010 to cover 2010 to 2011. but the issued policy stated covering period as 2011 to 2012. I had registered complain with their call center via toll free & by email. In reply they all stated the same in 24Hrs we will do the needful.

But nothing had happened still even before submitting this complain i had followed-up on this, the very same reply it is "under process".

As final i told them to cancel & refund it. They are not doing the same also.

Still they were fooling people,

Please find below my policy details:

Policy number :[protected]

Toll free number :[protected]

Complain reference No :[protected]

The HDFC ERGO Officer who had final telephonic conversation with me
Ms.Nisha Asst Manager
[protected]

AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 28th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

I like to say to HDFC managing Director and Owner . You are Open Theif, Cheating Fellows.

Really i feel so sad. Thuuuu... Dogggggggs

I have a salary account with HDFC,madipakkam branch.They offered a pre-approved car loan of 7.5 lakhs.They called every month in the last one year asking me to take it.Now when I wanted to take it,they refused saying there was some problem with CIBIL.

I GOT A HOUSING LOAN OF 37 LAKHS FROM LIC JUST A YEAR AGO.The EMI of Rs.35,000+ for that loan is cleared thro my HDFC account!!
When LIC could approve a loan of that amount after CIBIL clearance I fail to understand how HDFC can find ways to avoid giving a PRE approved loan.

Hi,
The Manager of HDFC

I have open a Saving account in HDFC. as in all the document my name is Leeladhar but bank guys put my father name behind my name. i want to remove it. as i know initial is needed to open a account so i would like to use my account name (Leeladhar .) means put a dot (.) as a initial as I am taking in all other bank account. so that i will not face any problem in future at the time of submitting...