HDFC Bank Complaints & Reviews

Credit Card — excess payment bill

Gen.Manager,
Credit Card Division

Reg:Card no.[protected]
Sir,
Received the bill of above card no. Your bank has charged Rs400.00 as late fees and Rs.402.82 as financial Chargs, and Two time service tax i.e.Rs.49.44.
Your agent received the money in time from my residence, and receipt was given to me.Receipt noCPD1 0098034, and there is no question of late payment i.e.Rs.400.oo, when the payment is before the last date.
I want to know about the financial charges, and service tax?
I am using your card from the last four years, and it appreciable i[censored] see the transaction in my account.
From last four years No reward/gift was given to me, even after so many request. why?
I[censored] will not given me the reply then I will deposit the cheque for Rs.2368.97( Rs.375.00+1944.00+49.79 = 2368.79) that is the only usage charges.
If the above penalty was not removed, then I will send my distroyed credit card by registered post to your office
Thanking you,
Anil Bhardwaj
M.no.[protected]

HDFC Credit Card — Not honouring committed - promo offer

I have a HDFC credit card (Gold) issued recently. during the month Statement a propotional offer was given stating

I did the requisite within the stipulated time period & was eligible to get the offer. nothing materialized , i have been continuously writing mails to their help line first they refused to acknowledge that such an offer was existing. when i sent them the scanned copy of the Ccard statement where the offer was printed. They said they will investigate. Upon further follow up from my side i received a reply that i am eligible for the rewards & should wait untill Jan 2010, Now when i remind them once again there is no reply.

This is a clear case of misguiding customer. Of all the banks this is not expected from HDFC who have a higher reputation comparing to other credit card banks/ companies.
I am more pained with the attitude of "Who cares" from this bank.
Attached is the copy of the statement where the promo offer was printed

Hoping for greviance redressal at this forum

Regards

Santosh kumar Upadhya

same here, will help to take action

Advocate - Vasant Panse

I am suffering the same problem, brother, lets help each-other, i know Aditya Puris all phone nos and Tejali Mhatres as well . we will call them every 5 minutes on all their nos !!

Ashish Khude

Really am frustrated with the Bank. Planning to withdrew my account from HDFC bank. One day the customer buzzed me asking the details of address proof and etc.., i replied that everything is in my native, am in the city for career. so she asked the day am leaving to native, the day of return. I informed the dates too on courtesy, Atleast i can bear this, even they need to business. The same lady buzzed me on the day of return from my native, i said i have extended my vacation for another week. she asked whats the need to extend the vacation and why do u stay so long in the native. Who is she to ask me all these? For sure will deactivate my account from HDFC bank.

Mr. Ashish Khude. Pl mentioned all phones of Aditya Puri and if possible also contact number of chairman.

Tejali Mhatres is ### of Aditya Puri. So sending mail on following mail address is useless.

There is no meaning to write only Aditya Puri & Tejali. As both of them has personal relation between each other.

aditya.[protected]@hdfcbank.com; [protected]@hdfcbank.com; Grievance.[protected]@hdfcbank.com; [protected]@hdfcbank.com; chairperson.[protected]@hdfcbank.com; Mpatel.[protected]@hdfcbank.com; Kmistry.[protected]@hdfcbank.com; kbharucha.[protected]@hdfcbank.com; Usarangi.[protected]@hdfcbank.com; Snadhamuni.[protected]@hdfcbank.com; Ssachar.[protected]@hdfcbank.com; Sparekh.[protected]@hdfcbank.com; Mranganath.[protected]@hdfcbank.com
zenobia.[protected]@hdfcbank.com; [protected]@hdfcbank.com; Surabhi.[protected]@hdfcbank.com; Sonia.[protected]@hdfcbank.com

[protected]@rbi.org.in; [protected]@rbi.org.in; [protected]@rbi.org.in; [protected]@rbi.org.in; [protected]@rbi.org.in; [protected]@rbi.org.in; [protected]@rbi.org.in; cms.[protected]@rbi.org.in

My Credit card no. is [protected] has already been renwed for the period of Oct 2009 to April 2013 but hasn't been activated yet by the bank which is not appreciable and is showing negative aspect of this bank.

Kindly activate my credit card as soon as possible to use the services.

I have taken car loan of Rs. 295000 on 29.07.2008 I am paying the emi of rs. 9735/- I have recd dd of Rs. 281555 in the name of GMS Motors Andheri. Now I want to repay the bal amt. So I need details of balance & other things
Our Car No. Mahendr Logan MH o4 DR 4271 in the name of Rajesh Garud, Vasai

My Contact no. is [protected]
& emailID garud.manishagmail.com

R/Sir,


My self sachin verma from Fatehabad HARYANA 125050, MY EMPLOYEE CODE IS cs36864 And My Salery A/C No [protected], I have do regained of my job 13 march 2012, I submitted my PF settlement document dated on 2-may-2012, but still not receive my pf amount, when i confirm from customer care then reply me in 40 days getting amount, so plz check it, and reply me asap.

Thank's & Regards
Sachin Verma

+[protected]

3rd class banking service — banking fraud

I had a/c with an AXIS Bank and I got big fraud. On this month I received fales 3 credit entries into my a/c. and when I been to know that at Branch (Vejalpur branch -Ahmedabad) that time Bank Manager was told me that put all the money into bank otherwise you will be in big trouble. I had expain to him that i not even uses single penny and I want to knw that how it can be possible that somebody's money comes into my a/c.

After I had compliant to [protected]@axisbank.com and ICICI Bank which is also 3rd class banking service.
There are still not any resolve probs. and I cant get my money from the a/c.
I been to gone Bank many times but Branch Manager is not giving me co-operation.
He is telling me that "it is not in my hand, it will be handle from other" and when i ask that when it will be slove that time he said that "I dont know"

This compling even no body are bothring from AXIS BANK.

really AXIS BANKS IS VERY VERY VERY 3rd class bank.

I dont know what to do ??

THank you,
D.Joshi

Ocenaic Bank ATM Card — Fraud ATM Card

It is my pleasure to inform you that ATM Card Number: [protected] has been approved in your NAMES. Your Personal Identification Number is 2900. The ATM Card Value is £1.5 MILLION British Pounds Only. You are advised that a maximum withdrawal value of £ 5, 000.00 British Pounds is permitted on withdrawal per Day and we are duly Inter Switch and you can make withdrawal in any ATM Center of your choice.

The ATM offers a convenient secure and widely acceptable . At the ATM you can do the Following.
CASH WITHDRAWAL:
BALANCE ENQUIRY:
PIN CHANGE:
MINI STATEMENT(LAST 10 TRANSACTIONS)*
FUNDS TRANSFER (BETWEEN CARD HOLDERS)
BILL PAYMENT*
AIRTIME PURCHASE

You are required to select the most convenient of the 2 options, together with their associated conditions are presented below:

Options: 1

If you can come to our office in West Africa to collect your ATM card in person.

Options: 2

To courier your ATM card to you with AMS DELIVERY SERVICE.

We have securely sealed and package your ATM-CARD for security reason which makes it impossible for any one to view it, until its been deliver to you upon option of delivery choosen by you to be fully insured by Nicon Insurance Corporation upon payment confirmation of your delivery charges.
You are requested to choose from the options listed below your choice and cost of delivery.

To enable us dispatch your parcel there are different express channels for delivery system kindly see below for the charges required to pay including insurance fee added and choose the one that is most convenient to you.


1st CLASS AMS DELIVERY---- 24HOURS DELIVERY
Mailing £ 385.00 00.00
Insurance £ 65.00 00.00
Doc Proccessing fee £ 25.00 00.00
TOTAL £ 475.00 00.00




2nd CLASS AMS DELIVERY---- 48HOURS DELIVERY
Mailing £350.00 00.00
Insurance £ 65.00 00.00
Doc Proccessing fee £ 25.00 00.00
TOTAL £ 440.00 00.00




3rd CLASS AMS DELIVERY---- 72HOURS DELIVERY
Mailing £ 300.00 00.00
Insurance £ 65.00 00.00
Doc Proccessing fee £ 22.00 00.00
TOTAL £ 387.00 00.00


NOTE: That after you have choose your Delivery Option, you are to pay for the delivery fee to enable us courier your ATM CARD to you.

CONFIRM YOUR DELIVERY ADDRESS BELOW AND LET US KNOW IF THERE IS ANY CHANGES :
RECEIVERS NAME:
DELIVERY ADDRESS:
COUNTRY:
DELIVERY OPTION:


PAYMENT TERMS: We do not accept cash upon delivery (COD) proposal for such package Air sure charge for onward delivery must be paid through our choice of service to our office as instructed within a period of five working days after the receipt of this mail, do make urgent contact with me upon receipt of this mail on the option you have choosen so as to provide you with the payments details required to forward the above stated Cost of delivery please note.

NOTE: Your ATM CARD is protected by a hard cover insurance policy, which makes it impossible to deduct any amount from the money before it can be remitted and delivered to you. This means that the above charges cannot be deducted from the ATM-CARD and hence must be provided by you because you are an international winner, before your prize is deliver to you.
This is in accordance with section (999) of the national act as adopted in 1993 and amended on 3rd july 2002 by the constitutional assembly.This is to protect winners and to avoid misappropriation of CARD.

Please be informed that delivery will be made to your address in maximium 72 hours (3 working days) after our confirmation of this payment for delivery, as you know that the delivery fee receipt will be attach on your payment delivery documents to avoid being delayed by customs.

Send your response to us immediately to indicate your option within the next 24hrs, because you only have 7 days to claim this ATM CARD and after this period, your CARD will be deemed to have been forfeited by you .
Do get back to us with the Option that best suit you so that we can provide you an information to make the payment as soon as possible.

NOTE: NO DEDUCTION OF THE FEE, IF ASKED BY BENEFICIARY, YOU WILL RECEIVE NO FURTHER CORRESPONDENCE FROM MY DESK IF YOU REQUEST FOR DEDUCTION YOU STAND TO FORFEIT YOUR ATM CARD IF DEDUCTION IS BEEN ASKED BECAUSE YOU HAVE BEEN TOLD THAT DEDUCTION IS NOT POSSIBLE. IN THIS VAIN, YOU HAVE BEEN ADVISED TO SELECT FROM THE OPTIONS OF DELIVERY AND RESPOND BACK FOR FURTHER INSTRUCTIONS ON HOW PAYMENT OF FEE SHOULD BE EFFECTED FROM YOUR HOME.

Treat very urgently as we also remind you that your ATM Card is ready for disbursement .

Congratulations.
Mr. Sammy Rolands
DIRECT TEL: +[protected]

ICICI Bank — Third Class Bank (Not even third class)

Dear Sir,
I am the customer of ICICI Bank, Malad W Branch Mumbai-64, I have saving a/c with your bank connected with ecs of home lone. yesterday i came to know that my saving a/c have been frozen (Reserved for loan). I am paying my ecs for last 4 yrs regularly instead of pathetic Interest rate. when i sopke to Home loan branch they told me they haven't freeze my a/c. And after running here and there i came to know that my a/c have been froze by ICICI personal loan (without any correspondence). Which i have never taken. "WHAT A SERVICE". The one thing which i desperately want to know WHO GAVE RITES TO ICICI PERSONAL LOAN DEPT. TO FROZE MY A/C. and my ECS goes on 7th of every month. if my ECS bounce who is responsible for that.. I Waiting for an ANSWER.

HDFC Bank — maney debited just like that

got sms from hdfc bank on 25 dec 09 at 1530 and rs 5000 has been debited from my account under code NWD

when contacted bank no further details were given on phone and mentioned that there no code like NWD in bank.

now there are few days of bank holidays and fact is that my rs 5000 has been lost without any of authorisation

a s gokahle

HDFC/ATM — Lost ATM but didn't take any action by bankers

Dear Sir

My self Ajeet Pratap Singh. And i have an account in HDFC bank.
My account number is [protected] and my branch location is
D-118, Sector-26 Noida - 201301 U.P. Sir my ATM has been lost last one month and i have register a complation in my home branch but nobudy helped me. Sir i am so sad because i have mony but i
can not withdral it sir please do needful as soon as possible.

Dear customer,

We would like to investigate your complaint further. Request you to please email us at [protected]@hdfcbank.com with some additional details such as your account number, contact details, as well as the date on which you first lodged the request for a new card. Please mention the id number TTU[protected] in the subject line of the email. Once we receive these details, a bank representative shall contact you.

Additionally, we request you not to post sensitive information such as account numbers on a public forum such as this, as it may lead to your account being compromised.


Regards, Customer Assistance, HDFC Bank

Address:HDFC Bank SRINAGAR - HARI SINGH HIGH STREET
KHASRA NO.936, AL-REHMAN SHOPPING COMPLEX, HARI SINGH HIGH STREET, SRINAGAR SRINAGAR JAMMU AND KASHMIR 190001.

Branch Manager: showket Nakvi

Account no:[protected]


I am a customer of HDFC Bank Holding an NRI Account... in dec 2008 i lost my ATM Debit Card and a fraud Transaction was done on my card as i did the police report for lost of my card and same time i went to bank and informed them about lost of my card, but on same day when i saw my transaction details i found that there is a fraud transaction and i asked the bank that how this happen as i have not given my pin to any one and they said that debit card can be used with out pin (which i was not informed about that) and this transaction was done with out pin, then i ask them where this transaction has happen and what i need to do, then they gave me the address of the shop where transaction has been done where i found that signature does not match with my signature on the transaction slip and i show that to bank and they said that i just need to fill up a dispute form and i will get the money back .As i need to leave the country coz of my job overseas i ask HDFC Staff do You need any other document as i have already submitted the dispute form and they said "NO". then i contact the HDFC Help service as well as they ask me to Fax the dispute form again... after a month they ask me to get the FIR of the missing report as i was not in my home town i cannot give them FIR ... But still i Went Back this year and ask the SHO of the police station that bank is asking for a FIR of the missing report and he said that there is no FIR of the missing report and told me to ask the bank manager to talk to me even though he gave me his no which i gave to the HDFC staff but they did not care at all...

Thank You..

Dear Mr. Irshad,

We regret the inconvenience caused and would also like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your account number and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

If the problem doesn't gets resolved, you should contact RBI and the company will be forced to take action:

Here is the link, go to complaint form:

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Share this with other victims as well and spread consumer awareness.

I am holding salary account in HDFC Ashok nagar branch chennai. I was in need of my account statement from the year 2007. I am staying at vadapalani and went to the HDFC bank located at vadapalani. When i asked the Hdfc employees over there for the bank statement from 2007, they have asked me to go to my base branch and apply so that i will get in three days. I have explained them my situation where i need the statement on the same day.But they have said its not possible. For a moment i felt so frusted with the NO answer. I have argued with them saying ICICI bank is providing statements easily and why cant i expect the same from HDFC. Only one word from their mouth "Not possible madam" .


When any service provider is not helping their customers at the right time, what is the use running their business.When the customer is not valued, there is no point of holding relationship with the customer. So i have decided to move my salary account to ICICI where i could able to get best customer services.

Hi,

I have Gold debit card,
When i take this card the HDFC guys says that i will get 1% cash back on every purchase with debit card
But till now i didn't get even single pie, i have purchased nearly 1 lack with through this card
I have called to customer care many times for last 3 months, every time they said system is not updated and they will raise a request
But till now there is no progress

I was a great fan of HDFC in prior days, but i really don't like its services now
So guys don't prefer hdfc

I have had a similar problem, I had requested for my SALARY ATM CARD 30 april2010. and have not yet received the same till today (october 5th), i am waiting to before last 8 month for my ATM Dabit card .But issue is stil pending .i am facing a lot problem . Noboby look this matter .
pls take any action otherwise i am going to consumer court .
as per as possible
My A/C no is [protected]
Akhil Prasher
[protected]

Dear HDFC Bank
I am yet another victim of debit card fraud and amount as high as Rs 31327.79 is deducted from my account through a POS transaction in Portugal where as i was in Durban and my HDFC Bank Debit card was with me .
Sorry for your poor security and after that i am going through a real ordeal where i am writing to every one in HDFC Bank, complaint escalated to Aditya Puri also but its more than a week i got some complaint number and after that every one is silent.
Please help.
THanks
Peyush Vaid
[protected]@gmail.com

Dear HDFC Bank,

I am another victim of POS fraud transaction. Somebody made a purchase form my money 15322.20 on some US online website. You have got very poor security. Please act as fast as you can.

Thanks
Ritu Rajpal

The
Branch Head
HDFC Bank
Residency Road Srinagar

Subject: - An application for freezing the account and money back policies of our deceased father stands in his name in your bank.

Venerated Sir,

With paramount veneration applicant submits as under:-
1. That applicants cum natural mother along with our step mother are only and sole legal heirs of late Faiz Ahmad Simon who died on[protected] Thursday, who was running his account in your esteemed bank from past so many years, was suffering from lung cancer due to that he was not able to run the said account.

2. That our stepmother namely Shameema Sofi/Simon have hide the name of the applicants thereafter fraudulently mislead and conceal the facts to the concern court and has obtained Succession Certificate from District Court Srinagar.

3. That the standing amount of all the accounts of our deceased, be released with the consent and personal appearance of applicants after obtaining fresh Succession Certificate from District Judge Srinagar till than no amount be released to any legal heir/s.

4. That our step mom who is issue less have conceal the applicants and have claim to be the only legal heir of our deceased father in order to disburse the amount standing in the name of our deceased father without our free will and consent.

5. That our step mom is in race to swindle the bank and get the money easily but applicants have moral duty and right of inheritance to inform the bank that be cautious, vigilant and prudent so that step mom be restrained to get the money of account/s standing in the name of our deceased father.
Keeping the above facts in view, please direct the concern to freeze all the accounts as soon as possible so that to avoid any future dispute between the legal heirs of the deceased.

Place: - Srinagar Applicants
1. Imran Dax Simon (Son)
Dated:[protected].
2. Monique Ann Simon (daughter)


3. Rabecca Eve Simon (daughter)
Of Late Faiz Ahmed Simon
All residents of 264 East Main Street, Middle town Connecticut USA.
United States of America (U.S.A)
At present Dalgate Srinagar Kashmir

Dear Mr. Gautam,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a052yt_aaac' in the subject line.

Regards,
ICICI Bank Customer Service Team

I am from delhi. And on a recent trip to Mumbai my hdfc debit card was stolen. And someone withdrew rs 10000 from my account. Although I got my card blocked I want to know how to catch this thief. Could it be possible to obtain the cctv footage of the time and place where the card was swiped.
Please quide me
Niharika

Hi,
I recently had an unauthorised debit card transactions by a dating website in the US and I was not involved in it. I wish to file a complaint but I wanted to confess that I did register for an Indian dating website two weeks before the unauthorised transactions took place. I lost around 5000Rs. Should I file an fir or should I just let the money go?.
Aditya

My name is Atis Ray having debit card of HDFC Bank .I am a victim of debit card fraud and amount as high as Rs 30, 000/- are deducted from my account on 23/01/2016. There have been 6 fraudulence transactions happened from my HDFC debit card ending...3710. The details are as follows : ccavenue.com 957993 /958754 /960440 citruspay pos[protected] /[protected] etc. A phone call had come from hdfc customercare and asked about the transaction I declined and request him to block my card immediately. Now i am so confused and worried whether i will get back my money or not. pl. investigate the matter and take some steps so that i can get back my money. pl. help me in this regard. atis ray.

i got series of 4 sms saying[protected] each )has been withdrawn from my HDFC account account, immediatly i blocked my atm card and transfered fund to other account. Immediatly i rushed to mysore branch and complained about the same. even bank manager was surprised to see the debit card in my hand and amount withdrawn from mumbai using same card no . I have never shared any infor about ac or card to anyone. immediatly he asked me to file a police complaint and i did so.

HDFC bank, what security level you have for our money kept in account, if fraudsters can withdraw amount without any one knowledge, am worried to keep the account for future purpose.

Pls respond to this and credit back the amount to my ac.

Vaman Shenoy N
[protected]

Hello,

I am also using HDFC Debit card from 2013. Same thing happened with me as well Just few hours back i.e. 9th Feb 2016 at 11:30PM.

Money has been debited in 4 transactions within 1.5 min of span. Immediately I called customer care and blocked my account. And also I rushed to police station and report the complaint and shown my debit card to them, they also got surprised.

Amount has been debited from Mumbai (PantNagar SBI ATM).

@HDFC Bank: What is going on your end. We never expect such kind of duplicate debit cards fraud from you.

Please try to take camera footage of respective ATM and catch those thieves. You can do whatever inquiry you want from me. But I want my money back.

Sachin Ingale
[protected]

Hello,

I am also using HDFC Debit card from 2013. Same thing happened with me as well Just few hours back i.e. 9th Feb 2016 at 11:30PM.

Money has been debited in 4 transactions within 1.5 min of span. Immediately I called customer care and blocked my account. And also I rushed to police station and report the complaint and shown my debit card to them, they also got surprised.

Amount has been debited from Mumbai (PantNagar SBI ATM).

@HDFC Bank: What is going on your end. We never expect such kind of duplicate debit cards fraud from you.

Please try to take camera footage of respective ATM and catch those thieves. You can do whatever inquiry you want from me. But I want my money back.

Sachin Ingale
[protected]

Can't access My a/c @epfindia.com

I failed to know my PF A/c balance. it shown no data found/ no records. Plz help me. My pf no. - MH/BAN/45327/158887. Name-santanu Koley DOJ-4th June 13

ref.no.27923081

Dear sir, Our reference no 27923081used car loan information (status) thanks & regard mahendra verma

Hdfc bank
I am a Hdfc bank account holder no. [protected].
Debit card fraud with me.
Yesterday I was in hill station kausani in uttrakhand and at 11:48 am I started getting SMS from Hdfc bank with atm withdrawal of Rs 50000/- in 5 transactions of Rs 10000/- each within 3 minutes span.
Immediately I called customer care to block my card as well as netbanking. Atm location as customer Care shared was indusind bank Delhi.
Atm card is with me and I never shared atm or its pin to anyone.
How this can happen with such reputed bank.
I want my money back.
Friends pls help me to take action against this.
Mohammad Imran
[protected]

This is bank run by robbers and they dont know anything about customer care http://ekhichdi.com/b/HDFC-a-babu-run-organization-of-Thieves-640.html