HDFC Bank Complaints & Reviews

Dear Sir,


This is inform You and Your Responsible Person of Collection Dept. that I (Kousik Panda /Credit Card A/C No-[protected]) told repeatedly for my payment receipt (Customer Copy),but till now I don’t received the same.

From last few years, you are received many more payment from my side. Some time your representative received the payment but without deposit, he resigned from your company.
Several times your representative came to me without payment received Bill Book and did not give the payment receipt after taking the payment.

In regular basis your department giving me & my family mental harassment by phone.
Can you say how can its possible for an unemployed person to digest it in regular basis?

Illegal language… intentionally several times I fault on settlements cause o[censored] and your services???? Is u intentionally doing the same in regular basis????

From 4 to 5 years this type of fraud history steadily occurs successfully. I purchased near about 19000 through my credit card. …….

Please see the following fraud history (* my???) which is happen with me.

1) After purchased I apply for EMI services. One of your customer care executive calculates the EMI amount and says me. But when my bill came after one month, I stunned to see that…..”EMI service not reflects on the bill statement. By default, on the next month I received the full amount of due by Monthly Statement.


2) I have a (RELIANCE LIFE) salary account on HDFC BANK. On what basis, the whole amount (DUE+ INTEREST+LATE FINE CHARGES+BOUNCE CHARGE) Charged in my Bank A/C. Without my intimation why this amount hit my account????


3) After resign Reliance Life company closed the account. But on what basis the due payment hit the closed bank account. If it is the procedure of payment increase, not to say something.


4) Your collection dept call and thread any time, when your SYSTEM is not support the customer. Is your system/services is cleared for anyone.


5) What steps can you do where the outside/outsource collection agent, did not deposit the collection money from me and others???? Collection agency and collection agent are changed repeatedly…...is it not the main reason????


6) I[censored] and your service continuously harass me & my family by your pet terrorist…can I pray for JUSTICE as a human being?


7) On last February-March 2010, your collection dept told me that your present outstanding is 54000/- but i[censored] want to settlement, you have to pay only 25000/-(Twenty Five Thousand only) with in 6 months. But previously I have a bad experience on this type of settlement .You are service tax But I am not get any Statement of payment, Sattelment Letter …etc. Is it your service? After completing my settlement how I prove I pay?? (Without payment statement / Bill customer copy / Settlement Letter) Then what would be the meaning of “SERVICE”.


8) In proper time I m giving you the payment without any bill and without any customer copy, Then why I am not able to get any service????


9) With out bill, your collection agent received more and more money from myself by faith (I Proved it).But at this situation I totally fade up by your system. I pray to you for justice. If I not get I am going on the way of law, If you do not able to give me the above a)Due Bill payment receipts b)All Statements of payments.

10) On the basis of payment your collection agent involved my parents who are aged and also ill. After received the payment, your collection agent do not deposit the amount, do not give me the customer copy ,then I want to see the justice….I think you realized that.



From Last 11 months I am unemployed. In that situation where I paid my maximum dues I prove that……I am not cheat.

If you realized the meaning of “SERVICE”, then give me my due customer copy (Pending), and my settlement amount copy, all previous statement of payment history.

Please follow the mater as soon as possible and give me a reply on urgent basis through the mail / registry letter.


I am filing this case against the bank as they have given threats, harassed me and my family more than that they have given mental distress to my father and released my personal financial information to 3rd party and they shows no respect to law even after knowing that the issue has being escalated to nodal officer under WB .

KOUSIK PANDA
43/1 Durgachak New Colony PO-Durgachak Dist-Purba Medinipur Pin-721602
Mobile-[protected] (Due to Tower Problem if do not get me Pls send SMS)
Mail id- kousik.[protected]@gmail.com / [protected]@gmail.com (Always )



NATURE OF COMPLAINT: 1) Harassment by the opposite party.
2) After payment not get Customer copy.
3) Called me, started with abusing language.
Was so Embarrassment with me.

4) Not able to give me the above a)Due Bill payment receipts b)All Statements of payments.
5) Not get any DOCUMENTS ....By which I prove.



COLLECTION AGENCY NAME:- B. R. Associates

Respected Sir,
Respectfully i want to say that myself Santosh Kumar Sharma n i belong to ajmer.Me n my family (my wife,my daughter n my son) shifted at jaipur 2 months back.
1)
I want to open one saving(By the name SWATI SHARMA) and one current a/c(by the name of Omega Texo Chems) at HDFC Bank,Mansarovar,Jaipur Branch.And i got in touch with sales person of Tonk road HDFC Branch at Jaipur.That person and both branch head committed me that a/c will open at my prescribed branch.and i have given whole document what they need.For current a/c my son is proprietor of the firm and they have taken tin number copy which included jaipur address as well my son's Driving license and income tax return copy as well PAN card copy with cheque of amount 11000.But they have taken approx more than 1 month to open that a/c.I don't know why they delayed.
2)
For the saving a/c of my daughter i have given following documents:-
(a)copy of votar ID,passport with ajmer address
(b)1 pic of my daughter
(c)cheque of Rs.11000 of BOB at jaipur brach of my daughter's a/c.
(d)Rent agreement copy with stamp and nottery attested.
(e)Latest water bill of jaipur address by land lord name
(f)1 copy of Ration Card which shows whole member of my family.
(g)PAN Number of my daughter
As well as Mansarovar Branch did CPV(FI) at my home also n report was positive.
Firstly they told me that passport is not valid document and after one and half month the branch has returned my daughter's document n said that we do not open the a/c for those persons who lives on rent or if person lives on rent then rent agreement must be by the name of that particular person.
So Sir,please tell me that i m the owner of my family so how could it be possible that rent agreement would be by the name of each & every person of the family.
So sir,They did me lots of mental hares from the last one n half month.
I have told each and everything to the zonal head HDFC Bank via mail but till now i din't get any mail from there side ,mean i din't get any action from there side.
So Sir, This is request you to please take a strict action to the both branch heads,and make me acknowledge.So that they will not create these nuisance again with someone else in life.I will be very thankful to you.

I took a policy from HDFC Standard Life Insurance in the end of February 2010. It took 3 months to get the policy documents. When I got the policy documents, I found that, at many places my signatures are forged in the policy application. The contact details given were totally wrong. I made a formal complaint on 29th June, and as of today I have not received a resolution. Because of the errors, I am not able to login to their system and verify my policy details. Talking to their customer service department for last one month and the matter is not resolved.

Thrideep S. Pillai
Khopoli

This is to report that my HDFC bank account is yet not activated. I have opened the account on 5th July 2010. Every time I call the HDFC bank rep Rajesh / Srinivas, they keep telling me its done and I will be able to see it the next day. I have called them atleast a 100 times and have not got any help.

Rajesh's mobile number is: [protected]
and Srinivas's number is [protected].

Looking for some urgent help.
Deepti Kulkarni
Account number: [protected]
Thiruvanmiyur Branch.

This is to bring into your notice that a HDFC ATM was opened at Manik Chowk area of the district aligarh 6 months bank with the machine installed.

An official guard is also held responsible and is giving 24 hours duty on the same.

But it is sad to notice that bank has not been able to bring it into operation in a 6 month long duration.

So i hereby request you to avoid the expenditure being spend on the installation and guard and bring the ATM into operational mode as it is a big question on the banks vigilance on its cost and working ability.

I hope you will give due consideration to such issues.

Garima
Email: garima.sachdeva.[protected]@gmail.com

Ever since Mr Vikas Jain has become our Relationship manager, Deer Park Branch, HDFC Bank, we are facing problem of bad service.

Requests for statements of Account, Fresh Pin Nos for debit cards or TDS and Interest certificate by way of Emails are initially ignored.

A number of phone calls, some of which are answered, elicit some partial / incomplete response.

For anybody in the hierarchy who may be interested, we can forward copies of mails.

Major Anil Grover
Mb[protected]

Respected sir,
my name is Taiyab Gangardiwala, i have a saving account in HDFC Bank on 9 july i have been charged with AQB SER CHGS INC ST & CESS from april to june 2010 an amount of 827.25, without any prior notice. Upon asking the bank they say that these are the new rules from April 2010 onwards and any account below 10000 will be charged this fee. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. 827.25 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life

I had purchased a auto policy on July 08, 2010 to cover 2010 to 2011. but the issued policy stated covering period as 2011 to 2012. I had registered complain with their call center via toll free & by email. In reply they all stated the same in 24Hrs we will do the needful.

But nothing had happened still even before submitting this complain i had followed-up on this, the very same reply it is "under process".

As final i told them to cancel & refund it. They are not doing the same also.

Still they were fooling people,

Please find below my policy details:

Policy number :[protected]

Toll free number :[protected]

Complain reference No :[protected]

The HDFC ERGO Officer who had final telephonic conversation with me
Ms.Nisha Asst Manager
[protected]

AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 28th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

I like to say to HDFC managing Director and Owner . You are Open Theif, Cheating Fellows.

Really i feel so sad. Thuuuu... Dogggggggs

I have a salary account with HDFC,madipakkam branch.They offered a pre-approved car loan of 7.5 lakhs.They called every month in the last one year asking me to take it.Now when I wanted to take it,they refused saying there was some problem with CIBIL.

I GOT A HOUSING LOAN OF 37 LAKHS FROM LIC JUST A YEAR AGO.The EMI of Rs.35,000+ for that loan is cleared thro my HDFC account!!
When LIC could approve a loan of that amount after CIBIL clearance I fail to understand how HDFC can find ways to avoid giving a PRE approved loan.

Hi,
The Manager of HDFC

I have open a Saving account in HDFC. as in all the document my name is Leeladhar but bank guys put my father name behind my name. i want to remove it. as i know initial is needed to open a account so i would like to use my account name (Leeladhar .) means put a dot (.) as a initial as I am taking in all other bank account. so that i will not face any problem in future at the time of submitting...

Respected Sir,
This is to inform you that against my credit card no[protected]
6650 with statement date 06/07/10 imprinted ; I owe Rs. 21,941.94 from
HDFC Bank Credit Card . I have spoke to Narayan in the Customer
Service Call Centre , who has meke an arrangement of repayment of the
amount through DD, but till date I have not received the amount , but
when I calleed to the Customer Service Call Centre again on[protected]
22:50; I came to know with a shock that my mother Mrs Shila Nag has
received the DD on 22nd of July'10, but I would like to confirm you
that neither me or any of our family member have received any DD so
far nor I have changed my address. The similar kind of
miscommunication done earlier by the Customer Service Call Centre
executives in respect to bill delivery by saying my billing address is
not locatable but I have received all my previous
bills in my billing address post registration of complaints to
customer care helpline, and
I’m always contactable in my given mobile no, moreover I have provided
my alternate no couple of times along with my unresolved complaint of
non receiving of statement in my residential address
I have a clear doubt of your bill delivery system, out calling system
since these service are provided via your business partners, hence
requesting you to do a proper route cause analysis of my said
complaint as soon as possible to avoid any miscommunication from both
end & refund of my excess payment through DD ASAP, (if require you can
cancel the first DD)
Also confirming my present & permanent address, Mobile no, Alternate
no etc for your convenience & reference (already with your billing
system)

Present & permanent address: 47/1 Prince Ghulam Hussain Shah Road
Post Office: Jadavpur University Kolkata – 700032 Near: Golf Green Axis bank ATM
Mobile no: [protected]
Alternate no: [protected]

With Warm Regards.
Manik Nag

The Guwahati-ASSAM branch of HDFC bank is completely hopeless. I had opened an account in 31st March 2010. I had included the nomination in the form along with the DA-1 form, which the branch has very conveniently lost. When I complained about this the online support staff admitted that indeed the nomination as included in the from but was not updated in the database and suggested that I write to the branch. I wrote to the branch on 17th June 2010 asking them to add the nomination and confirm IN WRITING that the nomination had been added. Till date they have neither added the nomination nor responded to my letter despite repeated pleas.It seems that closing the account and moving the money to the safety net of SBI is the best option now.

Please don't trust HDFC bank. In fact we should stick to nationalized banks. At least they are under the purview of the RTI Act. of 2005.

Dear sir,
with Respect,
My self Gopal shahi. my credit card no. is [protected].issued last year in September.After refusing by me your executive has engaged me with one health insurense.In the month of June 10'' I received one sms from your department that, I have due of (Rs. 6000) against my Insurense.After that I contact your excutive and talk about that and some Senior of the Department they assure me Your Policy will be canciled. After some times your Excutive Starting calling and harasing my family and threaten him for those amount.Inbetween I called a lott of time to your customer service and given the information about this. According to your Excutive I have already drop one application regarding cancilation of this policy in my nearest hdfc branch.But unfortunatelly no body is ready to look this matter.
Sir, Now I want to know you should I take some Legal action against you?Or should go to Consumer court or Lodge F.I.R BY Name against you.Or broad cast this matter in Media? pl.do some thing needfully.Regards Gopal shahi.

My name is abijith and i have applied for personal in HDFC BANK indira nagar branch bangalore.
Everything was fine in the initial stage,the executive came and collected all my documents ,they verified the originality of all the documents and even i got confirmation message with a reference number.But after that they didn't even call me back ,when i tried to call they didn't receive and also when i visit the branch they didn't even response.


So please don't trust these people,don't give your documents to any HDFC BANK executive

THEY ARE BIG TIME CHEATERS

Respected Sir,



My name is Dipal Shah and employee code is D04877 working your company HBL Global Pvt.Ltd (ahmedabad) last 3.8 year just like family here my S.M is Mr, kuashal Kapadia I worked here as back office department as per my S.M instruction but in few days he told me you are telecalling person when in HBL Global face to auditing he instruct me you go to your house I thing he play with my career I don’t know how many time he change my cost code few days his treat me just like mentally harassment he told me if you are not site for telecaling so resigned in this company and if you are not resigned so I terminate you sir I am working in this company last 3.8 years as back office person I have no experience in telecoling so what I will do? He told me company is not recruited back office person so 3.8 years what I was do? every time when auditing come in the office he told me please go your house other wish I am facing the problem so sir this type worked in the office by Mr.Kausal Kapadiya I request you please search of this office many things in pay in the office and give me proper satisfaction. I am give you one example dated 19.07.2010 auditing comes in the office he told me go your hose but I am working in this company as official why I am go to my house so he ordered me go your house otherwise I terminate you so I am go to my house this type mentally harassment by My S.M please give proper satisfaction by company.


DIPAL SHAH

Hello team,
this is sandeep dwivedi and i have salary acc. of hdfc bank and i am have applied for personal loan but hdfc people are giving me excuse like that your doc. is ok but you are working in pvt. sector...so i am asking that why i am unable to get personal loan and why hdfc call to me and waste my time...and apart from this Mr. yogeshwar and miss. switi sinha is try to get some commisons /////////// so ineed solution for that.

thanks

sandeep dwivedi
[protected]

I took a loan from HDFC last year and propose to prepay asap. Yesterday Lower Parel branch informed me that with effect from 1 May 2010 borrowers can prepay the loan only two times in a year. Firstly, this is completely unfair as they are already taking prepayment penalty. Secondly, they have not even informed the borrowers of this important change of rule and they are bold enough to tell me openly that they do not need to inform me. Assuming that this change is legal, they should have at least informed the borrowers in advance. They did not even inform me when I went to prepay in June. I do not even have the rules which HDFC is implementing. How do I proceed?

I am old and loyal customer of HDFC Bank since Year 2000. Since then I am maintaining MQB of Rs 6000. Suddenly Bank has charged 827.25 Rs without proper information for not maintaining AQB of Rs. 10000. Bank responded to my husband on email that they informed about AQB charges in Physical statement. But I didn't receive any statement since March 2010. Even if We receive statement then its not necessary that we notice this change. It was not a small change. Separate notice/intimation must be required for this change. I want Bank to refund the charges. Now onwards either I'll maintain the minimum balance or will close the account.

Himanshu Jajodia
A/c #: [protected]
A/c #: [protected]

Dear Sir,
This mail is regard with Credit Card issue happened with HDFC bank card number ([protected], name –Sushil Chandra Vaish).

Sir I have got the credit card of HDFC Bank after so many follow ups done by the credit card telemarketing department (Calling almost every day).

I have started using this card. One day when my balance was very high I have received call from the credit card department asking for the payment. And they suggested me that you can go for settlement option where you do not have to pay entire money. You will pay some fewer amounts. I asked them that that will impact on my banking history. They no nothing will happen we will provide you letter. And there are so many people who are opting this option.
I agreed on that. One day I received an other call from HDFC credit card department asking for the payment. I told her the entire story then that lady named MISS CHARU said those people who calling you are from DSA and I am calling you directly form the bank. So better deal with me. This message I told to DSA guy then he said let me talk to Miss CHARU how come she can take my client. He asked her number which I have provided. I have no idea what kind of conversation he did with her and finally Miss Charu said you have to go for settlement option.
She said you have to make the payment of 75K. And that will be in installment .she given me the break up saying that it comes 12500 rs per month. But you can make the min payment of 5K.
When I received the letter it was written that I have to make 12.5 k per month for next 6 month (letter got it after 2 months of payment).I immediate called Miss charu asking for the clarification that why you said that I only have to make the min 5 k payment where it is clearly written 12.5 k. she replied saying that sir on paper it is written but we have got authority to accept this amount also and if there are any kind of interest is there that also we can waived off. So do not worry I am deputy manger of HDFC bank and we approve this. Not only had this she said even this payment you can extend till 12 months also. There are a lot of thing we do not give on paper but we have got a lot of approval for the same.
Based on her trust and employee of such an esteem organization I have started making the payment.
After 4-5 months I have again received a call from hdfc bank. Asking for the payment I told him the entire think. And said that u can check my record. This guy said that after checking your record only I am calling you that there are no such settlement has happened and the kind of payment which you are making will not justify your payment structure. Then immediate I called up on that number and I got reply that their is no charu working there. After so much of follow up they said her number has got changed and they gave me an other number. I spoke to Miss Charu then she was talking in a different language and when I asked why you have not done settlement thing on my card she fail to reply. She said whatever you want to do dothat and disconnect the phone.

After that I have received so many calls from the HDFC department for the payment. But when I asked the clarification form no body turned up.
I am writing this mail when I am fed up with this kind of misbehavior from the bank employee.
My life is mess when after 2 year again they send me a mail asking for the payment and they asking for the payment and when I ask for the clarification they said you have to again go for the settlement option. Sir now you tell me as a layman who does not under stood this kind of gimmick from the credit card people.

Sir they have mentally harassed me for so many months. Then I found out the address the Mumbai head of HDFC credit card department. I went there met MR Sudhir and again I told him the same story. I told him that I want to meet to Mumbai dead. He said I will help you out regarding the same. After that no body allowed me to meet Mumbai head when ever I call him he said head is busy or out of Mumbai or some other reason.
Sir I believe this is my worst pat of life that I chose to had banking relation ship with HDFC Bank.

One thing more to tell you have they had with drawn 11k Rs from my savings account without my permission.
Now because of this I am not able to get credit card of any other bank and my banking record is getting affected.
Sir,
Kindly help me out regarding the same. As I am mentally disturbed now and I want compensation for that also so that next time this bank employee should not affect any body else life.

Writing this mail to you I am mentally disturb and you can think that I am recalling each and every moment of this kind of mental harassment given by hdfc bank collection people. And now this is my 22nd time when I am repeating this incident with.

You can understand that the kind of impact this card issue has done with my that since last 4 years I have not forgotten this.
I am sending you the some numbers from where I have received calls from the bank.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] (sudhir)
There were some more numbers which I missed out from my previous mobile number.

Hoping this will be my last explanation and I will get proper resolution from this.
Waiting for the positive response.
Thanking you
From
Sushil Chandra Vaish
[protected]