HDFC Bank Complaints & Reviews

Respected Sir,
This is to inform you that against my credit card no[protected]
6650 with statement date 06/07/10 imprinted ; I owe Rs. 21,941.94 from
HDFC Bank Credit Card . I have spoke to Narayan in the Customer
Service Call Centre , who has meke an arrangement of repayment of the
amount through DD, but till date I have not received the amount , but
when I calleed to the Customer Service Call Centre again on[protected]
22:50; I came to know with a shock that my mother Mrs Shila Nag has
received the DD on 22nd of July'10, but I would like to confirm you
that neither me or any of our family member have received any DD so
far nor I have changed my address. The similar kind of
miscommunication done earlier by the Customer Service Call Centre
executives in respect to bill delivery by saying my billing address is
not locatable but I have received all my previous
bills in my billing address post registration of complaints to
customer care helpline, and
I’m always contactable in my given mobile no, moreover I have provided
my alternate no couple of times along with my unresolved complaint of
non receiving of statement in my residential address
I have a clear doubt of your bill delivery system, out calling system
since these service are provided via your business partners, hence
requesting you to do a proper route cause analysis of my said
complaint as soon as possible to avoid any miscommunication from both
end & refund of my excess payment through DD ASAP, (if require you can
cancel the first DD)
Also confirming my present & permanent address, Mobile no, Alternate
no etc for your convenience & reference (already with your billing
system)

Present & permanent address: 47/1 Prince Ghulam Hussain Shah Road
Post Office: Jadavpur University Kolkata – 700032 Near: Golf Green Axis bank ATM
Mobile no: [protected]
Alternate no: [protected]

With Warm Regards.
Manik Nag

The Guwahati-ASSAM branch of HDFC bank is completely hopeless. I had opened an account in 31st March 2010. I had included the nomination in the form along with the DA-1 form, which the branch has very conveniently lost. When I complained about this the online support staff admitted that indeed the nomination as included in the from but was not updated in the database and suggested that I write to the branch. I wrote to the branch on 17th June 2010 asking them to add the nomination and confirm IN WRITING that the nomination had been added. Till date they have neither added the nomination nor responded to my letter despite repeated pleas.It seems that closing the account and moving the money to the safety net of SBI is the best option now.

Please don't trust HDFC bank. In fact we should stick to nationalized banks. At least they are under the purview of the RTI Act. of 2005.

Dear sir,
with Respect,
My self Gopal shahi. my credit card no. is [protected].issued last year in September.After refusing by me your executive has engaged me with one health insurense.In the month of June 10'' I received one sms from your department that, I have due of (Rs. 6000) against my Insurense.After that I contact your excutive and talk about that and some Senior of the Department they assure me Your Policy will be canciled. After some times your Excutive Starting calling and harasing my family and threaten him for those amount.Inbetween I called a lott of time to your customer service and given the information about this. According to your Excutive I have already drop one application regarding cancilation of this policy in my nearest hdfc branch.But unfortunatelly no body is ready to look this matter.
Sir, Now I want to know you should I take some Legal action against you?Or should go to Consumer court or Lodge F.I.R BY Name against you.Or broad cast this matter in Media? pl.do some thing needfully.Regards Gopal shahi.

My name is abijith and i have applied for personal in HDFC BANK indira nagar branch bangalore.
Everything was fine in the initial stage,the executive came and collected all my documents ,they verified the originality of all the documents and even i got confirmation message with a reference number.But after that they didn't even call me back ,when i tried to call they didn't receive and also when i visit the branch they didn't even response.


So please don't trust these people,don't give your documents to any HDFC BANK executive

THEY ARE BIG TIME CHEATERS

Respected Sir,



My name is Dipal Shah and employee code is D04877 working your company HBL Global Pvt.Ltd (ahmedabad) last 3.8 year just like family here my S.M is Mr, kuashal Kapadia I worked here as back office department as per my S.M instruction but in few days he told me you are telecalling person when in HBL Global face to auditing he instruct me you go to your house I thing he play with my career I don’t know how many time he change my cost code few days his treat me just like mentally harassment he told me if you are not site for telecaling so resigned in this company and if you are not resigned so I terminate you sir I am working in this company last 3.8 years as back office person I have no experience in telecoling so what I will do? He told me company is not recruited back office person so 3.8 years what I was do? every time when auditing come in the office he told me please go your house other wish I am facing the problem so sir this type worked in the office by Mr.Kausal Kapadiya I request you please search of this office many things in pay in the office and give me proper satisfaction. I am give you one example dated 19.07.2010 auditing comes in the office he told me go your hose but I am working in this company as official why I am go to my house so he ordered me go your house otherwise I terminate you so I am go to my house this type mentally harassment by My S.M please give proper satisfaction by company.


DIPAL SHAH

Hello team,
this is sandeep dwivedi and i have salary acc. of hdfc bank and i am have applied for personal loan but hdfc people are giving me excuse like that your doc. is ok but you are working in pvt. sector...so i am asking that why i am unable to get personal loan and why hdfc call to me and waste my time...and apart from this Mr. yogeshwar and miss. switi sinha is try to get some commisons /////////// so ineed solution for that.

thanks

sandeep dwivedi
[protected]

I took a loan from HDFC last year and propose to prepay asap. Yesterday Lower Parel branch informed me that with effect from 1 May 2010 borrowers can prepay the loan only two times in a year. Firstly, this is completely unfair as they are already taking prepayment penalty. Secondly, they have not even informed the borrowers of this important change of rule and they are bold enough to tell me openly that they do not need to inform me. Assuming that this change is legal, they should have at least informed the borrowers in advance. They did not even inform me when I went to prepay in June. I do not even have the rules which HDFC is implementing. How do I proceed?

I am old and loyal customer of HDFC Bank since Year 2000. Since then I am maintaining MQB of Rs 6000. Suddenly Bank has charged 827.25 Rs without proper information for not maintaining AQB of Rs. 10000. Bank responded to my husband on email that they informed about AQB charges in Physical statement. But I didn't receive any statement since March 2010. Even if We receive statement then its not necessary that we notice this change. It was not a small change. Separate notice/intimation must be required for this change. I want Bank to refund the charges. Now onwards either I'll maintain the minimum balance or will close the account.

Himanshu Jajodia
A/c #: [protected]
A/c #: [protected]

Dear Sir,
This mail is regard with Credit Card issue happened with HDFC bank card number ([protected], name –Sushil Chandra Vaish).

Sir I have got the credit card of HDFC Bank after so many follow ups done by the credit card telemarketing department (Calling almost every day).

I have started using this card. One day when my balance was very high I have received call from the credit card department asking for the payment. And they suggested me that you can go for settlement option where you do not have to pay entire money. You will pay some fewer amounts. I asked them that that will impact on my banking history. They no nothing will happen we will provide you letter. And there are so many people who are opting this option.
I agreed on that. One day I received an other call from HDFC credit card department asking for the payment. I told her the entire story then that lady named MISS CHARU said those people who calling you are from DSA and I am calling you directly form the bank. So better deal with me. This message I told to DSA guy then he said let me talk to Miss CHARU how come she can take my client. He asked her number which I have provided. I have no idea what kind of conversation he did with her and finally Miss Charu said you have to go for settlement option.
She said you have to make the payment of 75K. And that will be in installment .she given me the break up saying that it comes 12500 rs per month. But you can make the min payment of 5K.
When I received the letter it was written that I have to make 12.5 k per month for next 6 month (letter got it after 2 months of payment).I immediate called Miss charu asking for the clarification that why you said that I only have to make the min 5 k payment where it is clearly written 12.5 k. she replied saying that sir on paper it is written but we have got authority to accept this amount also and if there are any kind of interest is there that also we can waived off. So do not worry I am deputy manger of HDFC bank and we approve this. Not only had this she said even this payment you can extend till 12 months also. There are a lot of thing we do not give on paper but we have got a lot of approval for the same.
Based on her trust and employee of such an esteem organization I have started making the payment.
After 4-5 months I have again received a call from hdfc bank. Asking for the payment I told him the entire think. And said that u can check my record. This guy said that after checking your record only I am calling you that there are no such settlement has happened and the kind of payment which you are making will not justify your payment structure. Then immediate I called up on that number and I got reply that their is no charu working there. After so much of follow up they said her number has got changed and they gave me an other number. I spoke to Miss Charu then she was talking in a different language and when I asked why you have not done settlement thing on my card she fail to reply. She said whatever you want to do dothat and disconnect the phone.

After that I have received so many calls from the HDFC department for the payment. But when I asked the clarification form no body turned up.
I am writing this mail when I am fed up with this kind of misbehavior from the bank employee.
My life is mess when after 2 year again they send me a mail asking for the payment and they asking for the payment and when I ask for the clarification they said you have to again go for the settlement option. Sir now you tell me as a layman who does not under stood this kind of gimmick from the credit card people.

Sir they have mentally harassed me for so many months. Then I found out the address the Mumbai head of HDFC credit card department. I went there met MR Sudhir and again I told him the same story. I told him that I want to meet to Mumbai dead. He said I will help you out regarding the same. After that no body allowed me to meet Mumbai head when ever I call him he said head is busy or out of Mumbai or some other reason.
Sir I believe this is my worst pat of life that I chose to had banking relation ship with HDFC Bank.

One thing more to tell you have they had with drawn 11k Rs from my savings account without my permission.
Now because of this I am not able to get credit card of any other bank and my banking record is getting affected.
Sir,
Kindly help me out regarding the same. As I am mentally disturbed now and I want compensation for that also so that next time this bank employee should not affect any body else life.

Writing this mail to you I am mentally disturb and you can think that I am recalling each and every moment of this kind of mental harassment given by hdfc bank collection people. And now this is my 22nd time when I am repeating this incident with.

You can understand that the kind of impact this card issue has done with my that since last 4 years I have not forgotten this.
I am sending you the some numbers from where I have received calls from the bank.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] (sudhir)
There were some more numbers which I missed out from my previous mobile number.

Hoping this will be my last explanation and I will get proper resolution from this.
Waiting for the positive response.
Thanking you
From
Sushil Chandra Vaish
[protected]

I haven't received any response from the bank in regards to my following mail.

Account No.[protected];


I was quite surprised to see a debit of Rs. 827.25 in my account cited above.On a query from HDFC Bank branch Alwar for this debit entry, I was told that it is on account of not maintaining AQB in the account.

Besides mailing address, my mobile number is already registered in this account. The bank has never informed me (before[protected] about any change/ increase in AQB requirements to date and instead has levied a penalty in the account.
Such direct action treating a customer defaulter and leving a penalty is totally undesirable and unjustified.

Murari Lal Garg,

Hi ,
Iam a corporate employee and i owe an HDFC Credit card for the past 2 years , i pay my due regularly, this was the first month i missed my due date , the collection person named VIJAY(Desk number :[protected];mob: [protected]) from COIMBATORE collection called me i conveyed him to collect a check from my home since i was out of station , he tried calling my dad and my dad was not able to pick the call since he was driving , he gave a call to my home Landline and started abusing in bad words at my mom who has low pressure was stressed and hospitalized for almost a night.

i wonder why the bank is allowing these collection agents to deal with customers .
i do maintain 2 savings accounts in the same bank for almost 7 years.

Please let me know where i can lodge a complaint for harrasments like this.

Dear Sir/Madam,
i have an saving account with hdfc bank,account no.-[protected]. in this month bank debit 837.37 aqb from my account.i m good customer of the bank and i m also employe of other bank.pl credit aqb charges reverse in my account,i will manage my quartely balance good,if don;t credit my aqb charges i will close my account immediately.my mobile no.-[protected].

again request

vishnu prakash sharma
kishangarh

(AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 8th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Pankaj Parmar
Photojournalist,
[protected]@gmail.com
a/c [protected]
B64/a road no1,ramtekri,MANDSAUR ( M.P.)

I m nikhil sharma from kurukshetra(HARYANA).My employee code was N07060.i have resigned from my job 10th of September 2009.from HDFC BANK PVT. LTD.KURUKSHETRA. And reseved full and final statement in October 2009.but till now i have not receive my reliving
letter and provident fund. so i request to you pls provide my reliving letter as soon as
possible. it is very urgent. NIIKHIL SHARMA-[protected]

Dear Sir,

This is in regard to my Home Loan Application No.[protected]. The Loan Sales Representative visited my House and I provided him all of my Financial Documents and Sale Deed Registration Document (showing my name as one of the Co Owner). I was promised that based on the details provided the Loan can be smoothly processed, sanctioned and disbursed.

Based on this assurance I paid the full Processing Fees of around Rs.6000/-

The Sanction took a longer time and it was done in over a month's time in June.

However, to my utter surprise I was informed that the disbursement cannot be done as the Property is co-owned by my brother.

Now nobody from HDFC Bank or HDFC Limited are reverting on my continuous follow ups.

I am not sure whether they would be returning my Processing Fees!!!

Can someone please help me out.

Many Thanks
S Ahuja

i hv deposite a cheque of 4500/- before 5 days bt i hvnt receive the amt in my account i hv made the call to the bank customer care no which is not toll free
they put me on hold after 9 minutes my call is disconnected by the banks


my account balance is still showing -100 rs

no personal from bank is serious abt to inform the customer
atleast they can inform the customer abt any deduction

Pls i need ur help

Hi! I am not able to complete my online transactions using HDFC netbanking, for example while recharging my phone via HDFC Euronet I am getting following message:

"Due to some techinal issue, Mobile Recharge transactions have been temporarily stopped until further notice."

Similar messages are coming at other places too.

I am the customer of HDFC, Charmwood Village, Faridabad Haryana Branch.

My Previous company opened a salary account at Zero Balance. Which was operated for quite some time. Then I left the company. Last year even opened Demat Account and deposited Rs.12000/- in the account. Later I withdrew Rs.11000 from the account and left Rs.1000/ - balance. After some time when I checked my account, if was NIL Balance. I was surprised. This Year when our company in which I have joied, wanted to transfer the salary in HDFC A/c, I forwarded the A/c No of this account to the HR enabling them to tranfer my salary. WHICH WAS A VERY SERIOUS MISTAKE, SHOULD HAVE I OPENED A NEW ACCOUNT WITH HDFC, I WOULD NOT HAVE SUFFRED A LOSS OF Rs. 827.25x4 (3309) on the plea AQB SER CHGS INC ST & CESS from april to june 2010 on 8th of July, and again 3 transaction for the same amount with narration from AQB from July-2009 to Jun-2010. for One Year complete. without any prior notice. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. Rs.3309 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life. I tried to contact CUstomer care but no satisfactoryr reply was reced. Even I complained twice, on 10.July and 19 July vide complaint no. DEL246756, But No reply received. Is there any body in HDFC who is reponsible.

I had applied for activation of third party transfer in HDFC bank 20 days back. I hve registered complaint regarding the same but still it is not activate and daily i am following still they are insisting for patience and telling it will take time... they are also not telling what problem they are facing for activation....

TO,

consumer team

This is to bring into your notice about a fraud case of a Credit Card ([protected]) of HDFC bank.

My name is tauqir khan living in Faridabad and I am working with Air India, I am a regular customer of HDFC bank from last 5-6 yrs or may be more, my payment history is the best that can be since I always pay on time. So, is this the way HDFC treats its valued customers?

I wanted to bring into your notice that, my credit card no is [protected].On 13Feb, 09. One of the HDFC Bank Executive named Rajiv ([protected]) called me up and offered me for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive Mr. Rajiv

On (15th Feb, 09) when bank executive came to my home at that time I was not at home. I had gone for a movie in Faridabad PVR cinema Sector 15.Then bank executive gave me a call and told me that we are at your home and after discussing with bank executive. I called my mother and said her to handover my broken card to that bank executive. After collection of my card that bank executive told me that with in a month you will recieve a new platinum card. And after 2 or 3 hrs around (1540hrs) someone called me up from HDFC Bank and informed me that you have made a transaction of Rs-85000/- (jafrabad newdelhi indira medicure).I told that person that right now I am watching movie in PVR so how it is possible for me to made a transaction in JAFRABAD as I am in faridabad right now.Actuallly the transaction was made through my Gold Credit Card which I gave to that HDFC Bank Executive.

Timing of the transaction was 1540(03:40pm) and at that time I was in Faridabad and was watching movie with my brother and sister.I also have those movie tickets with me as a proof. I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have that Credit Card with me. So how is it possible to be at two places on a single time and how it is possible to make a payment through a card which i dont have, that was already handover to HDFC bank executive.

At the same moment I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (Executive name Shikha ([protected]) from collection department from Rajouri Garden, Delhi) and gave me the assurance that the interest would not apply and your matter will be solved as soon as possible if you will make the payment of Rs.3750/- .So as per that Bank Executive I made a payment of Rs-3750/- in hope that after this payment my case will be resolved.

But after few days I again received a call from Ankur bhardwaj ([protected]). He told me that he is a Manager of HDFC bank and he is looking after this case and he told me that my case will be resolved and I dont have to pay any thing extra only I have to pay the 5 or 6 thousand rupees more then bank will issue me a clearance letter. But I denied making any payment this time because it is not my fault and after that he never called me or I don't even know that where he is????????

Again after few days SANJAY ([protected]) from RISK DEPTT. Came to my home along with the photographs of some fraudees in order to recognize that person to whom my mother handed overed that broken credit card.. But in those photographs that person photo was not there to whom my mother gave my broken credit card, so she was unable to recognize that person in those photographs.And he himself told me that mine is not the first case, along with my case they are facing 5-6 more cases of the same sort. And he said that you need not to worry and you need not pay a single penny if you have not made any transaction.This was the last investigation step they did for this case.

I am also having a salary account in HDFC bank. What they did is they debited my last month's (JUNE-10) salary from my salary account which was around Rs.15000/- with out even informing me and when I called them to check the status of my Salary account they told me that this amount has been deducted due to that Credit card transaction of Rs-85000/- which I not even made.

After this, now they gives me a call on regular basis and they use to abuse me and family for payment. They are harassing me and family mentally on regular basis which is really u unacceptable and unbearable. Even 2 or 3 executive from Collection deptt. Came to my house and they used very abusive language with me and my family members. I have also launged a complaint against HDFC bank in consumer court with an application and movie tickets of that day along with attached file. I am really very disappointed with the services of HDFC bank. These Executives are torturing me on daily basis by my making a call or sending me a letter for payment. I am really fed up of this entire thing now.

So I would like to request you to kindly follow up with that merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank) and with HDFC bank as well. And I request you to kindly pay attention to this case. I Request you to kindly co-operate with me and give me your positive feedback. I already submitted the online complaint to the Consumer Court because HDFC Bank is not co-operating with me... I hope after writing to you HDFC bank would give me a positive response.

I’ll be looking forward for your quick and positive response.



Regards,

Tauqir Khan | SME- AI International

InterGlobe Technologies, 2nd Floor, InfoTech Centre, Falcon Building,

14/2 Old Delhi Gurgaon Road, Dhundahera, Gurgaon-122016, Haryana, India

M: + 91 [protected] |
tauqir.[protected]@gmail.com
www.interglobetechnologies.com