HDFC Bank Complaints & Reviews

I wrote this email to HDFC hoping for a solution. The complaint has been vividly described in it.

THIS IS REGARDING AN ISSUE RELEVANT TO A MISSING CHEQUE PAYMENT, AS QUOTED BY THE HDFC PHONE BANKING OFFICER MR. SANDEEP, WHO HAD ASKED ME TO PRODUCE PROOF OF PAYMENT FOR THE PREVIOUS MONTH (BILL DATE 9TH AUGUST 2008) STATEMENT. I HAD MADE A PAYMENT OF RS. 7908, WHICH WAS RETURNED ONCE FOR NO SIGNATURE, AND WHEN IT WAS PRESENTED AGAIN, IT WAS CLEARED AND DEBITED FROM MY SAVINGS ACCOUNT IN SBI. IN SPITE OF THIS, NOT ONLY IS THE PAYMENT APPEARING IN THE FOLLOWING STATEMENT(DATED 9TH SEPTEMBER 2008), BUT MR. SANDEEP CLAIMS THAT IT IS NOT APPEARING IN CARD ACCOUNT EITHER. I WAS ASKED TO GO TO THE CREDIT CARDS DIVISIONAL OFFICE IN NELSON MANICKAM ROAD, CHENNAI. I WAS ASKED TO MEET MS. INDHUMATHI (PH: 23744002, ON THE 2ND FLOOR)

I WAS ABLE TO RETRIEVE A PHOTOCOPY OF THE CHEQUE FROM SBI WITHIN 5 MINUTES, BUT YOUR HIGHLY IRRESPONSIBLE AND DISCOURTEOUS OFFICER MS. INDUMATHI MADE ME WAIT FOR ALMOST 1.5 HOURS ON 22ND SEPTEMEBR 2008 (THE ENTRY REGISTER CAN BE CHECKED, WHEREIN I HAVE COME IN AT 3 PM APPROX), AFTER WHICH ALSO SHE REFUSES TO MEET ME, SENDS WORD THROUGH A SECURITY GUARD TO LEAVE THE PREMISES AND CALL PHONE BANKING AGAIN?????????? I WOULD LIKE TO KNOW HOW EXACTLY ARE YOU PEOPLE TRAINED TO THROW YOUR CUSTOMERS FROM ONE END TO ANOTHER NED WITHOUT ANY COURTESY? THAT TOO FOR A FAULT YOU HAVE COMMITTED.

THIS IS SHEER STUPIDITY AND IRRESPONSIBILITY FROM YOUR END. THAT TOO FROM A BANK OF REPUTE LIKE HDFC. A NATIONALIZED BANK LIKE SBI MADE ME WAIT FOR LESS THAN 5 MINUTES TO RETRIEVE A COPY OF MY CHEQUE WHIHC HAS BEEN ATTACHED HEREWITH, BUT YOU PEOPLE, WHO CLAIM TO BE THE PINNACLE IN CUSTOMER SATISFACTION HAVE SHOWN PATHETIC SERVICE LEVELS THANKS TO THIS ISSUE!

PLS FIND ATTACHED WITH THIS EMAIL, A SCANNED COPY OF MY BANK STATEMENT, AND THE CHEQUE WHICH CLEARLY HAS YOUR STAMPS AND ALSO DROP BOX CODES. THIS SHOULD BE IMEDIATELY TAKEN INTO ACCOUNT AND ALL LATE FEES AND INTEREST SHOULD BE WAIVED OFF WITH IMMEDIATE EFFECT. I HOPE THIS ISSUE WILL BE SORTED OUT RIGHT NOW, AS I AM NOT INTERESTED ( AND MIGHT NOT RESIST) GOING TO A CONSUMER COURT TO TAKE THE BANK AND THE ABOVE MENTIONED EMPLOYEES TO TASK. I HAVE ENJOYED GOOD SERVICE AND RELATIONSHIP WITH HDFC TILL DATE, AND I DON;T WANT TO SPOIL IT THANKS TO THE IRRESPONSIBILITY OF ONE DISCOURTEOUS EMPLOYEE.

KINDLY GO THROUGH THE ATTACHMENT AND YOU MAY CALL ME ON [protected] OR[protected] FOR ANY CLARIFICATIONS.

DEEPLY DISSAPOINTED AND IRATED,

PRAMOD

Flag this message
Re: CR/2008-09/026476
Dear Sir

I Urgently Required NOC, Please Send Me E-Mail & Hot Copies & My PDC Also sends me By Post. Its Already 4 Months Over. Still I am not received My PDC & NOC.

Loan TRACK I Have, I am Not Asking Remove My Name To CIBIL REPORT.
Please Update Particular Loan Is Closed, ON 17/05/2008. to CIBIL REPORT because Again I checked CIBIL REPORT,...

23rd Sept-08

Dear Sir/Madam,

on 14th Sept-08, Rs.52, 000/- has been withdrawn from my HDFC s/b a/c which was i have informed to branch on 15th (very next day) by giving below complaint which will be resolved in a week time.

from Rs.52, 000/- till date bank has credited only Rs.17, 000/- from one party and informed for rest Rs.35, 000/- bank is following-up with two parties but both are not presented in the branch till date.

today i have informed branch officials Mr. Dogra & Amber to take the help of Police to contact both the parties to recover my money. they said bank is doing their work and don't know how much time it will take. this is not the reply from such a prestigeous private bank of India.

you are requested to kindly help me out from this problem

Thanks/Regards,

HEMANT PATEL
Cell # [protected]

The Branch Manager,
HDFC Bank,
R C Dutt Road, Alkapuri,
Baroda/Vadodara.

Dear Sir/Madam,

On 14/09/08 around 13.00, I have received 3 SMS on my brother's mobile-[protected] stating an amounts of Rs.18000/-, Rs.17000/- & Rs.17000/- have been debited to my s/b a/c-[protected] through THIRD PARTY FUND TRANSFER facility which I have not done.

Immediately I called your customer care officer on [protected] where Ms. Shivani attended me. I have requested here to block / lock my a/c as well as a/c's of opposite parties where my money has gone. She informed me that she has done NO FURTHER DEBIT option for all 4 s/b a/c's. I explained here whole situation. She has lodged my complaint & gave me complaint no-S53000070.

Infact, I want to inform you that since I have opted for FUND TRANSFER facility, I have not transferred any single rupee from this a/c except Rs.100/- and that too only to check whether this facility is activated or not.

Yesterday I visited RC Dutt Road / Alkapuri branch where I met with Mr. Amber who informed me that sufficient balance is lying in all the 3 a/c's to recover my money. He informed me that it will take some time (approx. 10 days) as all the 3 a/c's are out of Baroda (2 are of Chennai & 1 is of Mumbai). He told me that bank's branches of Chennai & Mumbai will called the party and take in writing that this fund transfer is not done by them & bymistake they have gone these money. Then after only bank will refund my money. I asked him if these parties would not give in writing OR not ready to refund the money then he told legal action / police complaint would be done by bank. I again asked him should I go for police complaint / FIR then he told me this would be done by bank, if needed and I would not be held responsible for any delay in this matter.

You are requested to please investigate this matter seriously and in-depth to know how my customer id & password has been disclosed when it was known to me only and not too my 1st holder ANSUYABEN NATUBHAI PATEL who is my mother.

Request to please expedite in this matter to arrange to refund my Rs.52, 000/-

KINDLY ACKNOWLEDGE THE RECEIPT

Thanks & Regards,

9, SHIRIJIDHAM SOCIETY,
RANESHWAR MAHADEV CHAR RASTA,
B/H or NR. HP PETROL PUMP,
VASNA ROAD, VADODARA-390015.

From: [protected]@hotmail.com
To: [protected]@irda.gov.in
CC: [protected]@hdfcinsurance.com
Subject: HDFC Standard Life Insurance Co. Ltd. Policy No. 00335480
Date: Mon, 25 Aug 2008 16:30:56 +0530



Sir,

With ref. to above i would ike to inform you that i was insurance agent of hdfc sli & at the time of traning our instructors told me that if somebody has to close his policy after 4 year's than the surrender value will be the amount deposit in 4 years along with some interest on the amount ...& the same we told to our clints ...& also i had take a policy ...for rs.60000.00 for 16 year.. on 2004 ...

and now i need fund in emmergency to manage the funds i requst hdfc sli to close my olicy & tel me the surrender value of my policy ...& the reply comes is as below...


Dear Mr. Sharma,

Thank you for choosing HDFC Standard Life Insurance Co. Ltd. as your life insurer.

We sincerely apologize for the delay in responding to your mail.

With regards to your email, we would like to inform you that under Endowment Assurance Plan the policy attains a minimum guaranteed surrender value on the completion of the policy being In-force for 3 years by regular payment of premiums. The guaranteed minimum surrender value will be 50% of the premiums paid subsequent to the first year premium less Rider premium and extra premium (if any).

However, if the investment conditions are favourable then the company may pay a significantly high discretionary surrender value over the minimum guaranteed surrender value. This special surrender value is subject to investment and expense experience of the company.
We hope the above clarifies your concern.

Please feel free to write to us for any further clarifications.

We assure you the best of our services always.

Warm Regards,

Jyothi Menon.R
Customer Service Officer
================================================================================...⇄
For any queries contact us in any of the following ways
Call us toll free on[protected]BSNL/MTNL) or[protected]Any phone)
Call us at local charges[protected]Non BSNL/MTNL)
Send us a call back request through SMS - service to 5676727.
Mail us at [protected]@hdfcinsurance.com or you may also visit our website www.hdfcinsurance.com



Sir,

see iam unable to understand that why thay cant tell the agent's ..as well as the customer .so that these kind of policy we cant buy & is this type of service is correct ...

being a controlling office you should instruct the insurance co. to pls provide all the details in advance...so that a customer will not loose their money...

pls look into this matter as insurance co's are missguiding to the customers... pls stop this ...


wbr/vitesh

I booked a ticket from HDFC bank credit card from Indian Airlines for Mumbai-Muscat-Mumbai, I had to cancel the return ticket from Muscat- Mumbai. Indian Airlines transferred the refund amount to my HDFC bank credit card account. But to my disappointment the amount has still not got credit to my HDFC bank credit card account. When I called up HDFC bank for detail they flatly say that there has not been any credit in my Account.

respected sir,
My son Mr. amit naik have submitted application for P.F. withdrawal on march 2008 at navsari branch.at present he is in Newzeland for higher study. but till now we had not received any answer from the P.F office.The detail of my son is as follow. name, designation : Mr. AMIT NAIK SALES DEVELOPMENT MANAGER PAN : AEFPN3513C
Emp code & P.F no. : 11226
Location : navsari
HDFC BANK NAVSARI (A/C. NO.) :- [protected]
Please do the needfull and oblige us
With regards,

Mahesh naik
[protected]

i have requested centurion bank of punjab for withdrawal of my pf in april`08. They have acknowledged the reciept on 28th april 2008.

i dont know why but my claim was submitted to pf office by 3rd of july 2008.

till date i have not recieved the amount & CBOP officials have given me the contact no. of RPFC office.
The no. of RPFC office always remains engaged, when it rings nobody picks the call...[protected]

Dear Sir/Madam,

This is to inform you that My customer id with HDFC Bank is 25577591, while filling the application form i had asked for activation for Net Banking but since 3 months the bank has not send me i had gone personally to the branch and had submitted the form for net banking and third party transfer still the net anking is not activated i am facing so much inconvience for this i am not able to make any payment for my credit cards beacuse of which i am facing with the late payment charges kindly please take very strict actions against the bankers please do for teh public interest

I am a debit card holder of hdfc bank. I had lost it and reapplied for it . They issued me one but they havent sent me the password for my debit card even after two weeks of issuing me the card. I have called around 10 times to the customer care of hdfc bank. But even then I havent received. Evey time I call the person on the line first ask me the matter and then transfer the call to some one else and again ask entire details about me and after this they will either cut the call or ask me to call after some time. I called again but once again they repeat the same procedure. I am fed up with this . I am thinking of closing my account if I wont receive my password to my address within two days..

Dear Sir/Mam,

I am a Credit Card holder of HDFC Bank PVT. LTD. and using this card from last more then one year and I am paying all my bills regularly but this time it happend some late due to some very urgent personal problems . Regardind I got a call from Bank's Side and I told them the payment will be submitted soon but will take some time to pay the dues of the bank and I am ready to pay any kind of late fees.

But Today I again got a call from the Executive Ms. Priya, HDFC Bank 5th Floor Ansal Plaza, Rajouri Garden, She asked me for the payment status and same I told her but suddenly she started shouting on the phone and used ABUSING LANGUAGE with me and cut the phone.

It was realy a very EMBARRESING part from the bank's side when we are ready to pay the late fees for the payment then why the Executives of the bank are using ABUSING LANGUAGE...????????

IS IT GOOD TO USE ABUSING LANGUAGE WITH THE CONSUMER ????
OR THIS IS IN THE RULING OF BANK OR INDIAN GOVERNMENT ????

PLEASE LODGE MY COMPLAINT AGAINST THE BANK'S COLLECTION DEPARTMENT AND SYSTEM AND DO THE NEEDFUL AS SOON AS POSSIBLE.

REGARDS,
Mayank Bhardwaj

I have hdfcbank credit card and saving Account. For making payment of credit card for the month of August 2008 whose last date was 31/8/2008. On 28/08/2008 I tried to make payment through Auto debit on HDFCBANK website. When I submit for Auto debit it show me instruction that your auto debit will activate with in 7 days, because I have make payment before 31/08/2008 so I cancelled auto debit at same time and drop a cheque of rs.1590 on 28/08/2008. But on 01/09/2008 HDFCBANK make an auto debit of Rs. 1587.38 from my account which I have already cancelled. Because I already drop a cheque of Rs. 1590 against my payment so hdfcbank make total debit of Rs (1590 + 1587.30 = 3177.30) from my account. Due to which my cheque of Rs. 1700 dishonor which was against my ABN Amro bank credit card payment. Due to which HDFC Bank charges me Rs. 350 for insufficient fund. Regarding this I have given request for reversal of Rs. 350 at local HDFC BANK branch at mall road Ludhiana. But still now there is not receive any response from HDFC BANK.

Bank Name : HDFC Bank
Branch Name : Saidapet, Chennai
Loan Amount :2, 00, 000
charges taken : 500 for loan approval, nearly 3000 for not having account in hdfc
reason: the bank person dint tell this to me even i had asked him 100 times
moral of the story : i last money and i don't want anyone to lose it again so whom ever in Chennai don't take personal loan from hdfc bank, because they hide everything and cheat you.
my contact no :[protected]
Full Story:

4 months bank i thought of taking a personal loan, lot of bank guys always stand before my office, i approached a guy and he told that he represents hdfc and would get me the loan as fast as possible, before signing the loan, i asked lot of questions to the stating is there any hidden charge inside this, the guy told me that there are no hidden charges, there would e only on rs 500 for loan request, that's all nothing else he told me, i took a loan of 2, 00, 000 i thought that 1, 99, 500 would be credited in my account .but i saw only 1, 96, 000 and some change was credited in my account i got shocked and contacted that bank person whom i approached, he cooly told me since you have given other bank account no this extra 3000 has been deducted, if you are a hdfc bank account holder, this wont be there, all these things he dint tell me before, i asked one question to him, see if you could have told me this before, i could have opened an account in hdfc for this loan, he dint give any reply, i shouted him like anything, whatever may be my hard earned money is gone.

Hi,

My wife who is working as sales manger with hdfc credit card division, is been asked to work 7 days a week and from 9.30 am to 8 pm. I do understand that this kind of working is common with "sales " field but is it so for 365 days ???????

would someone guide me with what to do on this regard as she is suffering from bad health as well as our family life is becoming a living hell under pressure.


regards

vishnu

I have been informing regularly that i have ordered a bag with AVA merchandise but due to out of stock they fails to deliver then i gat my order cancel but HDFC bank is generatting emi regularly and calling me to pay but why i should pay the money when i have not purchased any thing.Please either solve this problem or cance;l my credit card, as all this is only the harasement of customer...

Hello All:

I have applied a credit card in 2005 and I got the card with 15K INR limit master card, I was paying bills regulary and I have given complete amount whatever the outstanding in my card that was exactly 5400. I am so tired calling/meeting Ccare reps in HDFC bank Chennai to get NOC for closing the credit card account you know what?? after 3 years they are calling me and telling there will be chance of facing case on HC chennai for not paying my outstanding. my card number is [protected]
I want to know my credit report status in CIBIL what I have to do pls tell me.

Hello!
I am Samir, I have problem with HDFC bank. It all so happened that I received a credit card from this bank in 2006 in 2008 I found that my card was misplacing
so I loged a cmplain for this and the day I found it lost rang-up the customer support and asked to stop my card now.

It has been 5 months since that and I received a legal notice by them stating to pay the amount of Rs 20, 000 within 7 days (I received the notice when already 7 days passed ) else would be dragged to the court for the purchses I didn't ever made. Now these days am getting THREAT calls form the bank 'Threaters/Goondas' that if I don't pay the amount witin 3 days "Hum apke kapre faad kar nikalwa denge" (as per the threat words used)

I am really pissed off by their behaviour...

I am a Home Loan customer of HDFC Bank ( the erstwhile Bank of Punjab Ltd. thereafter Centurian Bank of Punjab Ltd.). vide Home Loan A/c No. 08LA1108890.
The Bank is not providing information/ details on:

The variation between PLR and the rate of interest as on the date of sanction of Home Loan to me ?
Whether they have changed the variation & from what dates ?

Respected Sir/Madam
I made payment for Miracle card no [protected] through H.D.F.C bank cheque no 555077 dt.16/07/08 for Rs. 343=00 and same was passed from my bank on 19/07/08 . but payment not shown in my credit card statment. due to this reason non payment charges and intrest and other charges debited in my a/c, secondly i personaly visit in phagwara branch where i drop this cheque, status shown cheque cleared, i also make call to ur customer care no. but no result come, i also e-mail to customer care but all in vain, I feel they are not serious in this matter to resolve it and asking me documents time and again.so my humble request to u, plz coperate me, i shall be very thankfull to u for this kind of act.
yours sincerely.
rajinder karwal
mob.no. [protected], [protected]

Sir

Sorry to inform you that i am a credit card holder of your Bank.

Still now i have not recd the bill for credit card payment.Pls inform me how i shall give the payment...

Kindly note my credit card No is [protected].If you had send the bill kindly inform me dispatch details of bill to avoid any delay for giving payt.

Awaiting your immediate reply.

regards

Mihir Ranjan Barik
Credit Card No.[protected]
Mob.No-[protected]

I had worked from 10th August 2007 to29 th Feb 2008 in (LAP) as sales executive.& this is to record that my last working Date is 29 th february 2008.

i am not geeting my pf A/c No- till now. Therefore i requst you sir plz conform me m PF A/c No-. my emploee code is G03373.
yours Fath fully
Girija sankar panda