HDFC Bank Complaints & Reviews

I had a four wheeler auto finance loan account with hdfc bank, chembur, mumbai branch. My loan account no. Is 31795338. I had repaid my full loan amount on 08.03.2018 without any default. I was told by the bank that i will receive my loan closure letter after 3 months that time. After waiting for around 5-6 months when i didn't receive the closure letter upon enquiring the bank told me that the closure letter got returned back to them by post as it seems no one was their at my residence to collect it. So i was told by the bank that now i have to personally visit their branch & collect the closure letter in person. When i visited the branch on 14.02.2019 to collect the closure letter/noc i was told to pay rs. 500/- for issuing duplicate noc. First of all it's a blatant lie that the letter they had send got returned from my door as claimed by the bank because there were no missed you note left by any courier company or the postal department. Secondly i asked them if the original letter got returned to them then where's the question of issuing a duplicate letter is arising, they can handover me the original letter itself. But after a prolong argument as i was running out of time i paid them rs. 500/- & took the closure letter. They were initially denying to give me a receipt for the payment but after threatening them of legal action they gave me receipt bearing no. [protected]. Please look into this as i feel cheated by the bank.

I have been sold a policy from hdfc representative at the bank, the payment was being charged. I haven't got the policy document. There was no communication from the bank for 1 year. Now i got a call from the bank to make the 2nd premium payment. I called the helpline number and they refused to give any information about the policy. The policy document was delivered as per their hdfc life records. I requested the customer care to call on the registered number and give some information about the policy so that i can make the payment, the lady refused. I wrote and email to [protected]@hdfclife.co, they also replied with the same answer that they can reply to the registered id which is not mentioned in the policy so they can not do anything. The just raised an interaction id hdfcsl=[protected]. I am feeling so so harassed by the hdfc life team, can't even explain. Is there any way-out to make them understand the pain they give to the customer. They are not ready to listen that the policy document is delivered to wrong person. They are not giving any information to me. They are not ready to get in touch with me on my registered phone number.
Kindly suggest what should i do? Can i take this matter to consumer court?

Best regards,
Rajeev

Hdfc clearance detp has no right to talk with customer in a rude manner.
Everday they are calling and asking form the pending payment i told them a date but everday they are calling and abusing me.
One of the recording is with me also they will have all my recordings they are not giving me the same
One of the guy i. E ankush sonavne was playing with my words also not answering my question.

As i mentally...

Hi,

Hdfc life staff seem to be only interested in new customers who are ready sign up and least bothered about people who like to surrender. After horrible customer service from hdfclife, i am submitting a complaint here as no one is responding about my policy surrender.
Policy no.: 16643650
Service request no. Is hdfcsl=[protected]
After circulating their office number of times and even after submitting all the required documents, no one is responding to my policy status. Also, they try really hard to convince you to buy a policy in lieu of surrender and if you don't buy one, they don't care to hear your concerns.
Awful customer service and worst experience with the staff. Hope someone is listening to my problem and i get my refund asap.
Contacted through mail and everything but no response.

Best regards,
Baibhav vishal

There is a person in your hdfc bank kanjurmarg collection department named ankush. He called me a few days back if i knew a {xyz} friend and i said yes. Since that day, every time that girl doesn't answer the phone, this man starts calling me and harrasing me and says ask that customer to answer the phone, i am usually at work and i cant take personal calls and this guy doesn't seem to understand. I do not know how my number got into her account and i have no loan / debt with hdfc and i am not appreciating teh phone calls. How do i go about resolving this???

There was a deduction of Rs.1000 from my HDFC bank account while withdrawing cash from ATM. Cash of Rs.1000 did not dispense from the machine, but it got deducted and I got the message alert saying that money is deducted.I waited for nearly an hour but the money was not refunded to my account again .Please consider the request and do the needful.

Name: saurabh satish shetty
Bank : HDFC BANK
IFSC code: HDFC0000016br...

I paid my hdfc credit card bill amount of rupees 8237 on 5 feb 2019 . But i got a mail in next day afternoon that my autopay was initiated and due to non - availability of sufficient funds a payment return fee will be levied to your card account, if applicable. Then i called the hdfc credit card customer care service to complaint about the same. The customer service associate promised me that the amount will not be deducted from my card. But after that amount of rs. 460 has been debited from my credit card and also rs.0.86 has been deducted from my savings account. Why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable. I want my amount back in my account.

I am using hdfc diners club credit card. When this card given to me they informed that there is no membership fee. Then they debited Rs. 1000 and said that my transaction is less than rs. 1 lac.
Again after 8 month they have debited rs. 1000 towards membership fee.
While I am trying to speak with customer care they disconnect phone.
Also they have charged rs. 500 for late fee. While there is no information given to me regarding this.

Bhagwat singh

Hi,

I have tried to contact many times with your customer care, no one cares to attend or do it. I haven't been using my card and some amount is been added to pay. I got this card at the condition of free card, not gonna add any amount but here it is. I received the bill out of nowhere, that I m not going to pay. Please deactivate my card ending with 9873 immediately.

Regards
Akanksha Shakya

Hi
I am from italy i have an account with hdfc bank
My problem is i forget my password to log in
I am requesting to get otp but i am receiving only on my moms phone which is indian phone number but i am not receiving any otp in my email
Whenever i am trying the website is asking me both otp one from the phone and other one from the email,
What i do to log in my account
Help me please
Thank you

Heloo,

I would like to close my credit card . So I discussed with Personal banker and paid all pending amt. then block it. Then I sent a mail also as below. But now I am getting due amt for card renew and some other charged. Talked credit card customer representative Ms Susmita, Sahid, ( ref No. [protected])//
Please credit card dept. is very reluctant and asked to pay.

Whats is my issue??

I have a credit card, Card Details-[protected], Regalia. I was not interested to continue use the credit card. I have paid total due amount Rs. 125997/- with in due date. paid on 20-Nov-2018. Transaction as below.

Transaction ID IB[protected], amt 125997/-, dtd.[protected]

I had talked with my personal banker Ms Nikita-[protected] and as per guided I deactived my card[protected] and as per her its total closed the matter.

This is a mail communication also for the same.

Thanking you for your good services.

Regards,
Suvendu Koley

Sir,

I have i applied for personal i have given my document to executive
to Mr Ram Babu is working near HDFC Bank at satyam theater at ameerpet
is contact num is [protected] he is very irresponsible person for last month is making me fool he is telling that i v give ur document 2day and tomorrow he making fool this kind person your taking when is applied for personal loan i told him that if personal loan is not done please return my document he said yes. i have called he not lifting call I hope HDFC Bank take serious action against him i want the reply as soon as possible other wise i go to higher authority i want reply

From
Arvind kumar
[protected]

I received a call on Wednesday i.e. 13/02/2019 from Mob No. [protected].
the person on call said he is talking from HDFC Vikaspuri Barnch or HDFC Recovery Department.
He asking me about a defaulter case Mr. Jugnu urf Jai Verma who has been defaulter of Approx. Rs. 150000. And he is unreachable and asked me for help to finding the person. I also agree to help and asked to call me by 8:00 p.m. but he didn't call me. And on the next day i.e. 14/02/2019 i was in my training class so that i was unable to pick up the phone my phone was off. so. my call diverted to my sister's no. and the HDFC executive rudely speaks to my sister saying that meri abhi 10 minute me baat karvao nahi to mai uske office me phone kar dunga, and he did.
And the Above Said HDFC Executive harassed me by calling me as fraud even he call on my office no. where i am working and regarded me as a fraud to my employer saying that i ran away with the Bank's Money.
my Reputation in my office after the said call gone down, everyone seeing me as a culprit and fraud.
But i want to know that how my reference without my consent or confirmation and ID proof, any Bank Branch entered my name as witness of the Defaulter person.

And now i am trying on the above no. for multiple times but he is not picking and attending my phone.

Kindly do needful action, because its a matter of my self respect in my office and employer.

Thanking You

With Warm Regards
Sudheer Kumar
[protected]

While making payment for a new policy my 1st transaction got failed at your end as per your customer support representative and was assured that it will get refunded within 7days. I made another payment which got accepted. Now its been 14days since the amount is not reversed. Now customer support says there are two payments on different dates and asked me to adjust the same with next premium. Why did hasn't been communicated to me earlier

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 760/- from my credit card number ending with 2360 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.760/- and donot deduct next time from my account...

Oneassist relationship number : 6227699
Name :- narla venu
Mobile no. :- [protected]
Credit card number ending :- 2360

Hello,
My father opened a sb account in ur bank. My father expired. The nominee as per bank form do not exist. So, i requested the branch manager to settle the claim without legal proceedings as there is no issue from the legal heirs and the amount is below ₹30, 000. I have requested for indemnity bond. But the bm is asking me for a succession certificate for which i have to spend a big amount. I m being harrassed. Plz help me.

Grievance –
I had some pending by mistake/banker improper information. Mean time i notice some unauthorized transaction than i blocked the card. After that story started. Banker has issued 2 times credit new credit cards (Card numbers xx xxxx yyyy and xx xxxx zzzz; full numbers is not with me) without my knowledge/ approval and used it for their money making tool instead of issuing notice regarding payment of the pending/ recovery notice.
Money (Charges) which i have issue to pay as below mention point /category viz with credit card billing dates
1. Unauthorized transaction
A. For credit card ending xxxx dated 16/05/18 in favor of raz* screner, by small bengaluru of rs 118.00
B. For credit card ending xxxx dated 16/06/18 in favor of raz* screner, by small bengaluru of rs 118.00
C. For credit card ending xxxx dated 16/07/18 in favor of raz* screner, by small bengaluru of rs 118.00
D. For credit card ending xxxx dated 16/08/18 in favor of raz* screner, by small bengaluru of rs 118.00 (Got refund after telephonic complain)
E. For credit card ending xxxx dated 16/09/18 in favor of raz* screner, by small bengaluru of rs 118.00 (Got refund after telephonic complain)
2. Finance charges
A. For credit card ending xxxx dated 18/09/18 as finance charges of rs 2566.59 (Reason; i never got notice).
B. For credit card ending yyyy dated 18/10/18 as finance charges of rs 2650.45 (Reason; this card is not approved by me and issued (Reflecting in bill) to me without my knowledge. Instead of this i could got recovery notice).
C. For credit card ending yyyy dated 18/11/18 as finance charges of rs 2662.25 (Reason; this card is not approved by me and issued (Reflecting in bill) to me without my knowledge. Instead of this i could got recovery notice).
D. For credit card ending yyyy dated 18/12/18 as finance charges of rs 2542.53 (Reason; this card is not approved by me and issued (Reflecting in bill) to me without my knowledge. Instead of this i could got recovery notice).
E. For credit card ending zzzz dated 18/01/19 as finance charges of rs 2581.43 (Reason; this is second credit card which is not approved by me and issued (Reflecting in bill) to me without my knowledge. Instead of this i could got recovery notice).
F. For credit card ending zzzz dated 18/01/19 as finance charges of rs 33.32 (Reason; this is second card which is not approved by me and issued (Reflecting in bill) to me without my knowledge. Instead of this i could got recovery notice).

3. And igst charges
A. For credit card ending yyyydated 18/09/18 as igst of rs 461.99 (Reason; since this credit card is not approved by me and issued (Reflecting in bill) to me without my knowledge so i am not liable to pay any charges related. Instead of this i could got recovery notice).
B. For credit card ending yyyy dated 18/10/18 as igst of rs 477.08 (Reason; since this credit card is not approved by me and issued (Reflecting in bill) to me without my knowledge so i am not liable to pay any charges related. Instead of this i could got recovery notice).
C. For credit card ending yyyy dated 18/11/18 as igst of rs 479.21 (Reason; since this credit card is not approved by me and issued (Reflecting in bill) to me without my knowledge so i am not liable to pay any charges related. Instead of this i could got recovery notice).
D. For credit card ending zzzz dated 18/12/18 as igst of rs 4457.66 (Reason; since this second credit card is also not approved by me and issued (Reflecting in bill) to me without my knowledge so i am not liable to pay any charges related. Instead of this i could got recovery notice).

I. Total unauthorized transaction for rs 354
Ii. Total finance charges for rs 13036.57
Iii. Total igst charges rs. 1875.94

Since i had some payment pending by mistake and they not inform me properly. After noticing some unauthorized transaction i blocked the card than that time also not given clarity abt pending. After that month banker has issued 2 times credit new credit cards (Card numbers xxxxxx xxxx xxx and xxxxx xxxx xxxx; full numbers is not with me) without my knowledge/ approval and used it for their money making tool instead of issuing notice regarding payment of the pending/ recovery notice. Take care their banking policy is pay trapping. Take care

I open ppf account online with hdfc bank. My account opened in anna nagar, chennai branch but i am living in delhi. My saving account is in delhi branch. I can not visit chennai branch. Why it opened in chennai branch. I tried to contact phone banker but phone banker is saying that for ppf account then can't provide any information. What should i do?

Recently i started seeing credit card appearing in my hdfc mobile app, i left it initially, but later i observed that a fee was also applied on that. I kept asking about hdfc customer care through email and even escalated that "why was i issued credit card without my consent". But they kept answering about fees and not about why i was issued.

I got a call from hdfc representative explaining that i applied credit card in guwahait it seems, which was way back in 2008. And i got this credit card in 2018. How does it even make sense to issue a person credit card after 10 years after the application. And to clarify more, in 2008, my intention was just to open a back account and not credit card. I don't how that led to application of credit card.

I really doubting if it is any kind of scam to get more money from customers in the form of fees.