HDFC Bank Complaints & Reviews

Address: Bangalore, Karnataka, 560100

I have been using hdfc money back credit card for which i was told that there's no annual fee whatsoever. When i am receive my monthly credit card statement, the amount is always 500-1500 more than what i actually used from the cc. Also they update wrong credit limit information to the customer when the bill is cleared and also when a transaction is made. Say suppose i originally have a credit limit of rs.31, 945 and made a transaction of rs.3132 i don't know which algorithm or arithmatic logic the bank uses, but it updates to the customer that the available credit limit is now rs.27574. How is that even possible? Where is that extra rs.1239 which i didn't use? And when i try contacting the customer care they are least bothered to make the customer understand the statement rather rudely asks to check it on the netbanking website or say bunch of banking jargons which an ordinary person doesn't understand. Very disappointed with hdfc service. I am cancelling my credit card. Note to people: please never ever use hdfc credit cards else you'd be trapped in debt forever.

Mar 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We observe that your credit card ending 5183 is a Life time free credit card card. For further clarification, please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. https://goo.gl/FgYrRZ

-Nadia
HDFC Bank Customer Assistance

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Address: Mehsana, Gujarat, 384002

Resp sir/ma'm

My fastag cust id :[protected]
Mo: [protected]

Debited adjustment enrty total amount 265/- on date 14/02/2019

I have checked all transactions on WWW.TIS.NHAI.GOV.IN

All transaction on tall are accurte equal amount debited at every toll plazza as sown in WWW.TIS.NHAI.GOV.IN

So kidly refund same 265/- in my fastg id.

Thanks in advance

My all transation from issuing fastag in attechment

Mar 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our fastag team has contacted you and informed you that we have initiated chargeback dispute on the said transaction. They will revert to you in 7-10 working days with the status of dispute. For further assistance, you may write to them at fastag.[protected]@insolutionsglobal.com.

-Manoj
HDFC Bank Customer Assistance

Mar 09, 2019

Updated by Bhavesh Senghani No one at hdfc fastag or at insolutionsglobal albe to answer which toll gate has debited mu money. or short payment on which toll gate.
as customer i has right to know where my money debited.
but no one at hdfc fastag customer care or insolutionsglobal able to reply my question about duduction.
finaly i closed my fastag id.

thkans for best service.
but closing my fastag only for deduction that not clarified by HDFC.

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Address: Ludhiana, Punjab, 141002

Hdfc credit card — cancellation of one assist membership

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6069 without my concern on date:24/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : [protected]
Name :- baldev singh
Mobile no. :-[protected]
Credit card number ending :-6069

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 19, 2019

Dear Baldev,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 3992584. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 20, 2019

Dear Baldev,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed and your amount will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 520007

Hi, i have salary account in hdfc 3 years back when i was working at that time. I have resign my job. But my hdfc exsisted old salary account showing -10000 balance.
The bank converts my salary account converted into savings account & charged monthly.. Now its 10000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.

Plz juistice to me. 10000 is huge amount to me. What is the solution?
How can i close the account plz suggest me. Im not working in present i cant bare 10000 plz suggest me.

Mar 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per the terms and conditions applicable for salary account holders, if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/NbkVam In case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account program. In case an arrangement exists, request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. We trust your issue has been resolved to your satisfaction. Please feel free to speak to our Branch Manager Mr. Kishore Mangu on Kishore Mangu or write to him at Kishore.[protected]@hdfcbank.com for any further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Feb 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our branch official Mr. Pritesh Jhawar has contacted you and requested you to visit the nearest branch and submit account closure request. Meanwhile, our branch has process waiver of pending charges. Please visit the below URL in order to locate the nearest branch: https://bit.ly/2Hqff0y

-Zubin
HDFC Bank Customer Assistance

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Hi i have just got a threatening call from your collections team. Its illegal and i am going to report this now. Since you are not doing anything. And this is a kind of extortion that you people are doing. Can somebody call and settle this with me. This is regarding personal loan. Koi hai jo help kar sake ya apne logo to fdcpa rule sikha sake. Or else i guess i need to report this to police

Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our collection manager Mr. Amit Shokee has contacted you and offered you the settlement amount. For further clarification, you may contact him on [protected].

-Zubin
HDFC Bank Customer Assistance

Feb 20, 2019

Updated by Sammy031288 The only thing is that why the hell do tou hire goons and illmannered uneducated people.. Anyway I am reporting it to police and I have all the proofs to show to police about kind of extortion that they were asking and threatening me they they will torture my family .. This is illegal as per the law . You better stop this .

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Address: 600016

I am a hdfc bank credit card holder. The bank has auto debited rs. 2599 /- from my credit card number ending with 1319 without my concern on date: 13.02.2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599 /-

Oneassist relationship number : 1713691
Name :- r. Ramkumar
Mobile no. :- [protected]
Credit card number ending :- 1319
Membership id [protected]

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by Ramkumar Rajendran Please cancel my One Assist membership

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 18, 2019

Dear Rajkumar,

Greetings from OneAssist!

We're sorry for the unpleasant experience. Your membership cancellation is under process vide service request number 3988461. You will receive payment in 2 parts, your amount 1500/- which will be credited in bank account within 4 to 5 working days and remaining amount 1099/- will be credited after 5 to 7 working days. However, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 18, 2019

Dear Ramkumar,

Greetings from OneAssist!

As per the telephonic conversation. Please be informed, your membership cancellation is processed and your amount will be refunded in bank within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Ratnagiri, Maharashtra, 410501

On jan 2019's credit card bill, there was unauthorized transaction amount rs 750 from amazon sellers service, mumbai, that i had to pay, without knowing
Anything about that transaction.
I complained to hdfc bank through its own net banking email service. But the bank is claiming, its a authorized transaction done with authorized otp by me.
But i didn't make any transaction in last few months from amazon.in. I am not aware of amazon sellers service at all. And amazon.in and amazon sellers service are not same.
Hdfc bank is just sending the same reply every time to my query.

Please do the needful to get back my money.

Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We confirm that, we had already responded to your e-mail on February 05, 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 560076

Dear sir,
I have been charged finance charges on my hdfc credit card for two months. I have not defaulted on any of my payments and payed the minimum due amount in time. Imposing the finance charges is against the rule. Also, the amout charged is highly unreasonable. I contacted hdfc customer care but received no support. Please help in this issue and waive off the finance charges.

Mar 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 560076

Dear sir,
I have received a text message reporting payment of rs. 199 from my credit card to amazon1258399 withut otp/pin. Please investigate this and initiate a refund. This is in clear violation of rbi mandated rule of requiring otp/pin for any successful transaction. I contacted hdfc customer care but received no support on this issue. Please help.

Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, transaction details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 425001

I have been charged rs 590 10 times and no one is helping me out. We earn money with grave and extreme efforts and hdfc just takes it away terming it as charges.

The charges are for SIP payment failure. the incident happened on 14th of feb.

Kindly reverse the charges so we continue to have faith in the bank.

Contact me on [protected]@gmail.com.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 410206

I had paid premium 175000, 25000 yearly for 7 years. As i can see online sum assured showing 135000. Maturity payout of my policy is only 195000 in which 20000 is bonus. This bonus is not even 3% interest. Branch executive told me maturity amount will be in between 225000 to 25000. This is big cheating.

I have send email to customer service for breakup but there is no reply from executive. If I was deposited same amount to bank in saving account i would get interest of 4%.

Policy details
Policy Number[protected]
Premium Paid - 175000
Maturity- 195000
Bonus- 20000
Interest rate - less than 3%
If i invest same amount in LIC then return will be at 7 % is 45000.

Mar 23, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

HDFC Life Customer Care's response Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. If the concern is already raised on service Id, our team will check and post assessment response will be shared with policyholder.

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Address: Banaskantha, Gujarat, 385001

I have open saving account in hdfc bank cozy branch from palanpur district - banaskantha via pankaj who also employe in bank for 20 days ago. He told me i m getting my passbook in one week. But unfortunately i can't get my passbook. I call him but he can't receive my call last 10 days. So i going bank and inquiry for my passbook. Employee said me passbook not available in bank. I[censored] won't passbook u will wait for 20 days. My life first bad experience in hdfc bank. So i request u plz u told ur bank staff to get my passbook.

Mar 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We can help with that. Please write your issue to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Malappuram, Kerala, 673637

Hello

My name is Anjali Menon and before I got married my husband had some issues with the credit card and had some due amount that needed to be paid and eventually the interest amount kept piling up. So lately instead of contacting him these HDFC goons have been calling and harassing me and my family. I have been a loyal HDFC customer for the past 3 years and have never missed a payment be it the credit card or personal loan....

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Address: 400706

Good day,

[protected] Fasttag customer id

At Kusgoan toll plaza the fast tag had an error and debited 778 inr from my account. The toll guy also took 138 inr as cash for passing my car throu the gate. He said that the fastag had an error.
So I have been wrongly charged with 778 inr from my fast tag account. Kindly arrange the 778 inr to be returned to my account. See below msg rcvd via sms.

Dear Customer, Your FasTag A/c has been debited for Rs. 778 for transaction by Vehicle MH43BE9004 at Toll Kusgaon Toll Plaza on[protected]T14:53:05. Balance amount in the A/c is Rs. 0 - HDFC Bank Ltd.

I called Hdfc fast tag on toll free number same day and reported the incident, however he could not do anything and asked me to email to fasttag.[protected]@insolutionsglobal.com. Till date on 15th Feb 2019, the hdfc guys have not cared to reply to me. This is pure lack of customer service by hdfc.

Please file my complaint.

Feb 28, 2019

Complaint marked as Resolved

Not resolved...money of 778 has not come to my fastag account

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Address: 122001

Hello there,

I made net banking payment of rs.1, 20, 000 for submission the fee of CTO on the web portal of HSPCB . Unfortunately, the transaction got failed but the amount got debited from my account.

Kindly let me know the process to proceed further so that i get my amount refunded to my account. please refund this amount with in 24 HRS so that i can submit the CTO fee on time.

Please do the needful regarding the same. Looking forward for your reply.

Thanks,
Manoj Kumar
[protected], [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: 132114

Respected sir/mam, i am vikas currently i am working in a private limited company my account also in hdfc bank twenty days ago i apply for a credit card. But when i try to track credit card status there show status error
No result found me not understand what's happening there what is the status of the credit card.
2nd. Whos not working in any company no have the income they have hdfc credit card and hdfc customer care service...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Same happening to me. It is my salary Account and no other bank deduct amount like this. You doing the Arbitrariness at your own. This is such a harsh state by me for you. I wish I can change the salary Account but i will remember, i never open or activate this account in future.

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Why you deducted my emi 2 time on feb month through ecs. I have already paid through manually. And its technical issue and u made the charges also 784 rs
I got a call from collection department regarding to pay the emi manually. Initially it not deducted on monthly basis.
After manual payment also i got a message for ecs represent.

Why you are giving wrong information to customer to pay through manually again ecs after manual payment. And kindly waveoff my charges.

Totally not happy with your customer service. Please refund my 8119 rs immedidatley

Regards,
Mohan b

Mar 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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M

Mohanshalu

from Bengaluru, Karnataka

Feb 17, 2019

HDFC,

Please reverse my full money as 8119 rs. There is no mistake from my side. I have a sufficient balance . Please dont include any extra late payment charges.

Please refund my full money.

Regards,
Mohan B

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Address: Bareilly, Uttar Pradesh, 243003

The company didn't provide the solution

This is with reference to your e-mail dated february 06, 2019 addressed to our principal nodal officer regarding your hdfc bank credit card account.

We take this opportunity to inform you that we are looking into the queries raised regarding your credit card and will respond to you in 02 working days. We kindly request you to bear with us in the interim.
Kindly note the query reference number for this correspondence is 08895598.

This refernce number i got from hdfc bank credit card managemnet team

So i attached the document of which we have done the transaction form (Phonee pee account copy) & (Bank of baroda account copy).
Sir please provide me the solution sir.

Kindly note the query reference number for this e-mail: [protected]

Hello

Sir / mam

I myself rajesh kumar kashyap this is to inform you that i provide the two attached document in which the solution is written in the document.

I have done a payment on (05-jan-2019) through a (Phone pe account) in which when i am paying the amount and i pay through a credit card 16 digit number in which the credit card number wrongly written in the phone pee account.

My credit card number is this : 4163*7023 i am paying on this credit card number.

But i wrongly pay the 4163*0086 this credit card number is any other customer.

So please u can give me the how can i get the money back?
So i requested you the team please provide me the solution ass soosn as poosible. Plaease i need my money back.

I requetsed you the i already mail on[protected] but nobody call me and not given me the any services.

So i requested the team please provide me the proper solution.

From :

Rajesh kumar kashyap

4163*7023

Mobile no:

[protected]

[protected]

Mar 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 05 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Anay
HDFC Bank Customer Assistance

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Address: 560076

Website: Hdfc bank

I was abused and harrased by a hdfc personal loan recovery team in public by which i was very embarrassed
He was about to hit me and i was very harrased in public by two of the recovery agents
I have a relationship with hdfc since 2013 and i m regularly in touch with the concerned manager/executives
I m in a plan to clear of the total dues related to loan with negotiation in reducing charges

But meanwhile...

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HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 773

cheating customer by making the customer pay extra amount in credit card bills.

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refund my fastag invalid adjustment entry cust id: 180000050444

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our membership no is. 1002060362

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close my negative balance amount in hdfc

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loan recovery goons

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cancellation of one assist membership

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unauthorized transaction in my credit card

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credit card - finance charges

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fraudulent transaction

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hdfc bank - ecs bounce 10 times!

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sampoorn samridhi plan fraud

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i m complaint about can't issuing pass book.

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loan recovery goons harassing

wrong charges at kusgaon toll

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failed transaction during the submission fee of cto on hspcb

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credit card status error

ach debit return charge

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two time emi deduction on my personal loan no 27514487

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transaction dispute on my credit card

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abused by personal loan recovery agent

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 773

cheating customer by making the customer pay extra amount in credit card bills.

Post your Comment

refund my fastag invalid adjustment entry cust id: 180000050444

Post your Comment

our membership no is. 1002060362

Post your Comment

close my negative balance amount in hdfc

Post your Comment

loan recovery goons

Post your Comment

cancellation of one assist membership

Post your Comment

unauthorized transaction in my credit card

Post your Comment

credit card - finance charges

Post your Comment

fraudulent transaction

Post your Comment

hdfc bank - ecs bounce 10 times!

Post your Comment

sampoorn samridhi plan fraud

Post your Comment

i m complaint about can't issuing pass book.

Post your Comment

loan recovery goons harassing

wrong charges at kusgaon toll

Post your Comment

failed transaction during the submission fee of cto on hspcb

Post your Comment

credit card status error

ach debit return charge

Post your Comment

two time emi deduction on my personal loan no 27514487

Post your Comment

transaction dispute on my credit card

Post your Comment

abused by personal loan recovery agent

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