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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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D
Deepak227
from Gurgaon, Haryana
Feb 14, 2019
Nov 30, 2024
This thread was updated on Nov 30, 2024
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They issued me a higher annual fees debit card without my consent at the time of opening of my account, since that day, they are not reversing my refund even though i had applied for lower value card after that. Which is activated now...

My old card ending with 4140 was deactivated on 29th jan, and till now i haven't received any refund.

I need a full refund including gst, reason behind this, i've already mentioned above.

Email complaint reference no.[protected]

Kindly help me to get my refund of 590rs @ earliest

Regards
Deepak
+3 photos
Mar 21, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance
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    Bikesh Tiwari
    from Mumbai, Maharashtra
    Feb 14, 2019
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    Address: Pune, Maharashtra, 411057

    I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.

    Hdfc has charged me 590 for insufficient balance in my account. While my account was having 1000 rupees in my account.
    Hdcf bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

    Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me on the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.

    Please please help me resolve this and return my money.
    Mar 17, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 14, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Anay
    HDFC Bank Customer Assistance
    My name is sumit kar . i have a credit card with number [protected] expire on 07/18 . my mobile number is [protected]. i want to reissue this card.because last 2 years not in india so thats why i was unable to reissue this card.

    ach debitreturn charge - Comment #3351657 - Image #0
    Dear sir mera credit card pin number generate nahi ho raha hai ATM mein lagate Hain pin generate karne ke liye
    ब्रांच मैनेजर से मिलने के लिए बोलता है कृपया अपना लोकेशन दे मैं आपसे मिलने का कष्ट करेंगे
    गाजी दिन गडरिया
    [protected]
    Thanks
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      MVPalemkota
      from Srikalahasti, Andhra Pradesh
      Feb 14, 2019
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      Address: Chittoor, Andhra Pradesh, 517644

      Dear banker,

      I have settled the credit card account a few years ago and now would like to close the account as so to improve by cibil score. Please contact me at [protected]@gmail.com (Or) [protected]@gmail.com (Or) by phone [protected] to discuss the outstanding balance and proceed with the payment. My credit card number is [protected]

      I appreciate your quick response. Thank you in advance!

      Regards,
      Mv
      Mar 18, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

      -Zubin
      HDFC Bank Customer Assistance.
      I was booking a bus ticket in redbus app but Transaction failed and money got deducted on 4th Feb. Not yet refund happened.
      Transaction done using tez app.
      Please do the needful.
      Attached document for your reference.
      Already mailed to redbus team and as per their update it is pending from my bank and.

      need to close the entire outstanding balance of a settled credit card - hdfc bank - Comment #3351689 - Image #0
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        S
        Sana Rakhangi
        from Mumbai, Maharashtra
        Feb 14, 2019
        Resolved
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        Address: 410206

        Hi i had swiped my credit card for hospital bills for my mother's treatment but unfortunately she expired from then continuously i requested bank to convert the amount into emi but they refused and continuously harassed me for the payment now im asking for settlement in my affordable amount that is 35-30k but they refusing it and calling all my contacts people and informing about our debts its disgusting no one have rights to hurt any ones prestige and reputation for few money
        Mar 19, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 14, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your credit card number, issue details and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. I will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          ..skk
          from Delhi, Delhi
          Feb 14, 2019
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          Address: Hyderabad, Telangana, 500081

          I have purchased mobile on hdfc. At the time of purchase exceitue has said me that i will get the cash back on my 3rd installment but i dint get that cash back plz check the query.. And solve the problem
          I tired to contact the customer care but every time i get the good response
          I m waiting for the reply plz solve it

          My loan number:[protected]
          Contact no:[protected]
          Mar 23, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Feb 14, 2019
          Updated by ..skk
          Bcmxy
          Verified Support
          Feb 16, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Kindly write to [protected]@hdfcbank.com along with charge slip copy, to enable us to check and assist.

          -Zubin
          HDFC Bank Customer Assistance
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            Pruthviraj Khachar
            from Bengaluru, Karnataka
            Feb 13, 2019
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            Address: 370201

            My account proper balance but while aweap the card card was declined. i have so many time talk to customer care but not proper response.
            please resolve my card query and response properly to the customer .
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              Sunder Paul
              from Mahbubnagar, Telangana
              Feb 13, 2019
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              Address: Mahbubnagar, Andhra Pradesh, 509001

              I bought vehicle insurance from the HDFC General Insurance Comp. ltd., Policy Number[protected] policy period 29/09/2018 to 28/09/2019. Now the insurance company withheld my insurance policy with a reason of "non eligibility for no claim bonus (ncb) as per previous insurer". The company shows my previous premium as Rs. 13, 270 and revised premium as Rs. 15, 115 and asked me to pay the NCB difference rs 1, 845. When I denied to the NCB difference, they disown their responsibility to pay any claim for the policy in future. When they deny to pay my further claims, I wanted them to refund my previous paid amount rs. 13, 270. They denied to pay even that amount. Now that I took NOC from RTA on AP09CL5080 and the sale deed stayed pending because of HDFC Ergo's denial letter. Thinking that the sale of the Scorpio is completed, I bought jeep (paying 80% of advance) for Rs. 28lakhs and I am aghast for the HDFC Ergo Gen Insurance's letter. AP09CL5080 is neither sold nor held with me because of the HDFC stagnation of Insurance Policy. It brought me mental trauma and heavy financial loss. When HDFC can not entertain my Insurance Policy, they can not hold my money with them. So I demand the HDFC Ergo Gen Ins. to refund me my entire money with a compensation of Rs. 50, 00, 000 for the loss of my business, health and mental peace.
              +2 photos
              HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                Akhil Praveen
                from Thiruvananthapuram, Kerala
                Feb 13, 2019
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                Address: Thiruvananthapuram, Kerala, 695003

                I have paid my hdfc credit card bill on february 4th...its been 10 days and its still not credited in my account!! The payment details are as follows:

                Dear Customer,
                As requested by you, please note that the following payment has been processed through BillDesk:
                Company Name: HDFC Credit Card
                Card No: xxxx xxxx xxxx 5367
                Payment Amount (Rs Ps): 42275.00
                Payment Date: 4th February 2019
                Payment through: State Bank of India
                Transaction Identification Number: PSBI[protected]
                Please quote your Transaction Identification Number for any queries relating to this request.
                Mar 23, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 15, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We are in receipt of the payment of Rs.42, 275.00 on 05/02/2019 and this credit reflects in your Feb'19 statement.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  Sanjay Mati
                  from Hyderabad, Telangana
                  Feb 13, 2019
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                  Resolved

                  payment issue

                  Address: Hyderabad, Telangana, 500034

                  I paid my credit loan amount 9 day ago till now it's not update in my account. I try to contact to customer care. I can't talk to customer. I was visit in bank. They said wait for few day otherwise contact to credit card customer. As soon as possible
                  Please call me....
                  +2 photos
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                  Mahesh Gautam
                  from Bengaluru, Karnataka
                  Feb 13, 2019
                  Resolved
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                  Address: 560100

                  I am having my bank account in hdfc and since the minimum balance was 10000 so after keeping it for 4 years I decided to close it. The real drama started here :

                  I visited branch they said it's home brach is some different place so we cannot close it. After discussing it with the manager they agreed but the lady said you need to close the credit card. When I said to process the request she said it cannot be done as the credit card needs to be delinked. Afterwards they asked me to withdraw the amount before closure. Doing this 15 days passed and the month changed and they "Deducted 900 for non maintenance of minimum balance". Is it really fare to deduct such a huge amount for non maintenance just for a single month when I was keeping 10000 plus balance for more than 4 year.

                  Do you people just realise how much injustice you are doing to customer by doing this. Moreover as per RBI mandate you cannot make account in negetive for non maintenance of the minimum balance.

                  I will reach out to consumer forum if required to highlight this loophole of such a reputed bank.
                  Mar 25, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 16, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand our official, Kinnar Kapadia has contacted you and addressed your concerns. You may write back on the email in case any further assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    V
                    vkv0508
                    Feb 13, 2019
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                    Address: Pune, Maharashtra, 411014

                    Hi,

                    I vinod vishwakarma, customer id 48831979. I applied for nps tier l account online and selected hdfc as bank, my pran has been generated but i received a message that my pran has been frozen due to kyc pending from bank side. I went to 3 hdfc bank branched for approval of my kyc request but they are not aware how to do that.

                    I still struggling to sort it out.

                    Please either approve or reject my kyc request.

                    Regards
                    Vinod vishwakarma
                    Mar 20, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 15, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your PRAN number, Complete address and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      J
                      JPRathod
                      from Ahmedabad, Gujarat
                      Feb 13, 2019
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                      Address: Anand, Gujarat, 388110

                      I have applied n sanctioned for home loan on may 2018 and till i have not received agreement copy. I have contacted and also messaged regarding subject so many times to hdfc executive but everytime he gives different reason. My home loan account no is[protected] named jaydipsinh p rathod from hdfc anand branch gujarat. I want it quickly. Its right to consumer to demand agreement copy for which he applied.
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                        Tushar Chandani
                        from Bengaluru, Karnataka
                        Feb 13, 2019
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                        Address: Kanpur, Uttar Pradesh, 208002

                        I have cancelled a order on tinder, i immediately got a msg from hdfc that

                        Ur transaction on hdfc bank debit/atm card ending 5446 for rs. 2000.00 has been credited/reversed by google*tinder on[protected]:12:18:37

                        I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that google*tinder has done it's part. When will it get reflected in my account?
                        +1 photos
                        Mar 20, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 13, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          Mdarif19861
                          from Muri, West Bengal
                          Feb 13, 2019
                          Resolved
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                          Resolved

                          Sir,
                          I have my salary account with hdfc bank since 3 years. I was working as a doctor at ahmedabad but now i have shifted to ranchi. I visited ashok nagar hdfc branch in ranchi to transfer my account. My name in account has my fathers name added to it which is done so in gujarat. At ranchi branch they say that there is a mismatch in your name as in your adhaar card and account.

                          They say we can close your account but cant transfer it at any cost. So please help me out.

                          Regards
                          Dr md. Arif
                          Account no. [protected]
                          Jodhpur cross road, ahmedabad
                          Mar 23, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We understand our Branch Manager Mr. Manitesh Kumar from Ashok Nagar(2519) has contacted you and addressed your issues relating to account transfer. Trust you will be visiting Branch for further assistance, For any further assistance and for all your Banking needs, you may please contact your relationship Manager Mr. Manitesh Kumar on [protected].

                          -Zubin
                          HDFC Bank Customer Assistance.
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                            jcsanthosh
                            from Bengaluru, Karnataka
                            Feb 13, 2019
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                            Address: 560100

                            Dear hdfc bank,

                            I am not sure raising the complaint here will have an impact. It is very irritating to receive daily 10-15 calls disturbing us through out the day. How many numbers i keep blocking, i keep getting calls from new numbers. It is very irritating and very annoying getting disturbed through out the day. I dont understand, why the hell you keep disturbing the people.

                            Thanks,
                            J c santhosh
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Shailaj.paliwal
                              from Bhopal, Madhya Pradesh
                              Feb 13, 2019
                              Resolved
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                              Resolved

                              Address: Bhopal, Madhya Pradesh, 462001

                              Hdfc credit card department i felt very offended with an executive called me today near by 1.00am dated 13 feb 19 and she was talking about the limit increase in my card but i refused it and she replied in a annoyed manner, this is a way you treet ur client.. Such language should not be a part any organisation. I need a clarification on the same. My registered mobile no is [protected]. I don't remember her name.
                              Mar 17, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your Card No., the caller details and registered contact details along with the complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                raj1101
                                from Mumbai, Maharashtra
                                Feb 13, 2019
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                                Address: Raigad, Maharashtra, 410206

                                Unauthorized transaction which happened 11/11/2017, through my credit card i send the cdf may times as per customer care person even if i cleared all my dues, customer care personal only making fool to say upadted after 90 days, but still i did not get my refund, they holding my call and disconnect the call.
                                Since last 1and half year they are making fool and not rufunding my amount.
                                Its very bad experice with hdfc credit cards will never use, because they does not support to refund the money. Simply try to convince and finally you will decide to close te credit card, so guys ill sugeest dont use any credit cards.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  jvmahesh
                                  from Devarkonda, Telangana
                                  Feb 13, 2019
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                                  Resolved

                                  Address: YSR, Andhra Pradesh, 516360

                                  Dear sir / madam

                                  I have requested for a noc for my financial advisor code hdf00723401, already it has been 35 days from my date of submission, every day i am contacting your branch manager, back office executive and bdm regarding my status, i receive a negative response from the above said employees of your organisation, now i came to know that so far my noc letter / application has not been submitted to your esteemed company / irda, in this regards i need to know why there is a huge delay in submitting my documents to concerned.

                                  Today i have called your proddatur branch bdm regarding my noc status and found that she has so far not submitted the duly filled copies to the boe or branch manager. I have applied for a job where my offer letter needs my noc to be submitted.

                                  In this regards i bring to your kind information and notice to process the above issue asap and issue a noc at the earliest.
                                  Mar 23, 2019
                                  Complaint marked as Resolved 
                                  HDFC Life customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 19, 2019
                                  HDFC Life Customer Care's response
                                  Hi, kindly inform the customer to connect with impanel HDFC Life branch for addressing the concern.
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                                    Suresh Chandra Pal
                                    from Ahmedabad, Gujarat
                                    Feb 13, 2019
                                    Resolved
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                                    Resolved

                                    Address: Jamnagar, Gujarat, 361008

                                    Sir
                                    My name is suresh chandra pal. I had a salary account with hdfc bank in my previous company. I left that company on 22/02/2017 and joined new company. From last 1 year i have not logged in to account and i did use my debit card also. Today i logged into my account to see the status of the account. It is showing balance -7624 rs.in my account. The bank never sends me any message any mail regarding this matter. I want to close the account and request to the bank to not levy a negative balance.
                                    Mar 26, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 14, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      A
                                      Ajesh
                                      from Chennai, Tamil Nadu
                                      Feb 13, 2019
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                                      I have my hdfc credit card dues pending 0203. Due to some unwanted circumstances i did not pay the amount. Today so called customer support team (Atrocious callers) are claiming to be calling from hdfc bank team harassing me my family, my character.

                                      I have been put through shame and this has affected my mental well being. This has to stop today. I am the one who is responsible for this due amount and harassment is not the solution at any condition.

                                      Please take appropriate action or hdfc bank will be responsible for any mishappening. I hope for an immediate action.

                                      The number from which my family members are getting harassed is (Chennai std[protected], 66377509, 40734588, 66817723, 66377592, 40734523,[protected]

                                      Nishavyas.[protected]@gmail.com
                                      HDFC Bank customer support has been notified about the posted complaint.
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