Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32898
Resolved
18416
Unresolved
14482
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 494

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
1
123monika
Jan 9, 2020
Report
Copy

Dear sir,

I have converted my account as basic saving deposit account on 24th july 2019. I have already submitted the application for the same and i have also have hard copy of this but still they didn't converted my account as bssd and charged me as non maintenance charges.
My head branch office address is
Hdfc bank ltd
B-27a hosiery complex sector-84
HDFC Bank customer support has been notified about the posted complaint.
Jan 09, 2020
Updated by 123monika
Please resolve my issue as soon as possible.
Verified Support
Jan 09, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Verified Support
Jan 10, 2020
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance.
Jan 12, 2020
Updated by 123monika
Please share the reference number as you mentioned TT[protected] is not working.
Please resolve my issue as soon as possible.
I have applied for fasttag through hdfc but didn't get any update on the delivery of the same. I got the email the fastag account is activated but the tag was not yet delivered.
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    dhanashree1
    Jan 9, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: Khordha, Odisha, 751001

    Hello,
    Please BEWARE before you even think to take any HDFC policy.
    PPR Policy no[protected]
    I have been misled by hdfc life through HDFC agent w.r.t. policy number 14318012.

    I have paid pemium of 3 years - Rs. 1, 80, 000 excluding service tax

    I was informed that If for some reason I have to surrender this policy, I shall get minimum amount of rs. 154, 211 after 3 years.

    Same has been stated in a very very very small font on the policy document as well. When I applied for surrender few days back, I was told that value of the same is 70, 128.

    I have worked very hard to earn money and I just cannot accept that hdfc life - through HDFC agent and HDFC is cheating me by taking my 3 years instalments.

    This is not acceptable. I have been HDFCs customer for very long time and I have never faced any issues with the bank. But this is really intolerable. This is very disappointing HDFC promises to give you the benefits but with such hidden terms and conditions that you are going to regret it for sure.
    Please BEWARE before you even think to take any HDFC policy.
    A very Disappointed Customer
    Dhanashree
    dhanashree.[protected]@gmail.com
    P.S. – Kindly request you all who faced such issues to raise it in complaint box online even though it might not solve your problem but will help others to be aware of it.
    Feb 14, 2020
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Verified Support
    Jan 14, 2020
    HDFC Life Customer Care's response
    Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
    Dear Sir,
    How long is it going to take for pf issues to be resolved
    My Regiation Sep 2019 But So not Pf Passbook Copy

    Shivam Singh
    Imp Id - 177935
    Uan[protected]
    Dob- 31/05/1995
    Mobile- [protected]
    Email id- [protected]@gmail.com

    Thanks

    fraud hdfc life - Comment #3640121 - Image #0
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      Govindrajan Venkatesh
      Jan 9, 2020
      Report
      Copy

      I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pavan kumar Daninkula
        Jan 9, 2020
        Report
        Copy

        Address: Hyderabad, Andhra Pradesh, 500072

        Hello,

        I had sent an email to customerservices.[protected]@hdfcbank.com for my NOC regarding the outstanding payment towards my credit card. however, haven't received any response from the bank except Auto generated mail(Where they give referece number[protected].

        Email has sent from PAVANKUMAR.[protected]@GMAIL.COM
        Jan 09, 2020
        Updated by Pavan kumar Daninkula
        And please update the payment information in Cibil
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Seetaram1233
          Jan 9, 2020
          Resolved
          Report
          Copy
          Resolved

          My salary account (In hdfc bank) was created in my school, so due to some problem i left the school . Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of ocyober i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking. I logged inn 10th januaryr 2019 and i see that i have rs -2139 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer
          +1 photos
          Apr 15, 2020
          Complaint marked as Resolved 
          HDFC Bank agent call me and make my account balance zero and said go to nearest branch and fill the account closure form and submit to branch manager . I have done it but my account is not closed and from nxt month negative balance starts continuously till now
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 13, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days. -Nadia

          -Zubin
          HDFC Bank Customer Assistance
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Aeroa320
            from Bengaluru, Karnataka
            Jan 9, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: GOLF COURSE ROAD GURGAON, 122002

            Im a customer of hdfc bank i purchased a fastag online from hdfc bank. On 3dec 2019. Till date 9jan 2020, i have not received the fastag hdfc is not refunding the money. The staff is too arrogant and there is no progress. Not only i want the money back, but i want compensation for the extra money i spent at toll booth and harasmment due to th long queues at booths and visits to hdfc bank. My total claim is 5000 for deficiency in service by hdfc
            Feb 11, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 09, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

            -Bejoy
            HDFC Bank Customer Assistance
            My fasttag is still not delivered to me i played 500 rs on 1st dec 2019. Application no hfr 821438.
            Recently, i lost my HDFC food card. I have blocked it and applied for new one.

            Please let me know what is the procedure to transfer the balance from old card to new card.
            My coustomer in no[protected] my fastag not reciverd
            kapas 2016's reply, Dec 16, 2019
            I WILL BOOK FASTAG BY MY CARDT CARD I NOT RECIVED MY FASTAG STICER
            Hello,
            06Dec2019 I had applied for HDFC fastag and rs500 was debited from my hdfc account but still, we are unable to receive FASTAG sticker.
            My Vehicle No: PB65AB9212.
            Email:- [protected]@gmail.com
            Kindly let me know the status.
            Helpful
            Found this helpful?
            4 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shantanu Parkhi
              Jan 9, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: Pune, Maharashtra

              Hi,
              i am a hdfc account holder in this moth i have 3 time got amount debited of 177
              " BRN CASH TXN CHGS INCL GST " of " 177.00"

              unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .
              Feb 10, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 10, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We confirm that the said charge has been levied against the cash transaction done in your account in December 2019.

              Value of Cash transactions(Cumulative of Deposit and Withdrawal) Home Branch
              2 lakh ---Free per month per account.
              Above 2 lakh---Rs.5/- per thousand or part thereof, subject to a minimum of Rs.150/-(plus taxes as applicable)

              Non-Home Branch:
              Cash transactions value upto Rs.25, 000/- per day –No charge
              Above Rs.25, 000/- ---Rs.5/- per thousand or part thereof, subject to a minimum of Rs.150/- (plus taxes as applicable)

              Please visit below url for more information: http://bit.ly/2r6UHGk.

              -Zubin
              HDFC Bank Customer Assistance
              I have applied for fastag from hdfc approximately 10 days before. Till date, I didn't receive any mail or SMS regarding the status and any kind of id (user id etc.)
              I have the only ref. id. There is helpline number but I am unable to connect.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                madhusudanmk
                Jan 9, 2020
                Report
                Copy

                Address: 560102
                Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

                I have applied for the fasttag from hdfc bank fastag portal on 29 Nov 2012. I paid deposit and some top up money both adding up to Rs. 500.

                I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.

                With persistance effor i managed to speak to 4 agents over 4 weeks. All speaking only hindi to an individual who doesn't speak hindi.
                Upon insisting to connect the call to english speak agent, the agent managed some english and guess what all 4 agent sounded like a parrot.
                Repeating "Sir, the fast tag will reach you in a week time" over a period of 4 week.

                No prizes for guessing, weeks came and week went past, but no sign of my fast tag.

                I am pretty sure if i pick up the phone and call up the customer care agent, i will get the same answer again.

                They should provide a tracking number or sms which clarify the current status of fastag.
                HDFC Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Krishnkant koshti
                  Jan 9, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: SUBEDAR WARD SAGAR, Sagar, Madhya Pradesh, 470002

                  Dear sir,
                  I am ex employee in hdfc bank. My code is off209723. My last working day is 21/11/2019. I have taken my last settlement salary but till now not given reliving letter. So sir please give me send reliving letter as early as possible. My mail i'd is [protected]@gmail.com. My contact number is [protected].. So kindly send my reliving letter.
                  Feb 10, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 10, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Request you to send an email to the email ID "Exit.[protected]@hdfcbank.com". Our official will revert to you.

                  -Nadia
                  HDFC Bank Customer Assistance
                  The hdfc bank has put a hold on my funds of rupees 586.01 as mi revenue hold through gefu, ac number is
                  Account number: [protected]
                  Ifsc: HDFC0001898
                  Branch: Sector 44, Noida

                  Please suggest how to resolve this issue.
                  I applied for HDFC bank FasTag online and received customer id & wallet id on 30/NOV/2019 through SMS. But still i haven't received fast tag sticker till now.

                  Please help
                  I have applied fastag 15/12/2019 and my account deducted Rs.500 i have not received any email or massage i also called customer service but number is busy all day my reference number is HFR01113528 please solve my complaint otherwise refund my money to my account
                  FASTAG NOT RECEIVED till date. I received mail from HDFC on 05th Dec, 2019 that i was recharged for an amount of Rs 500/- and wallet balance of Rs300/-.
                  May i know when i would receive FASTAG and to which address.
                  Hi,
                  I applied the FASTAG thru HDFC Bank (Application-HFR896095) online and paid fees also.But still not recieved any SMS/Mail or Sticker Physically.Its really disappointing.Customer Care num is always not reachable how to contact them n know the status...
                  Helpful
                  Found this helpful?
                  5 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rajeev Bhatnagar
                    Jan 9, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: OASIS INFOTECH, SP 2, 22 GODOWN IND. ESTATE, Jaipur, Rajasthan, 302017

                    Dear sir,

                    I had recharged my fastag from HDFC Netbanking on 23.12.2019 and my account was debited by Rs 617.70, but neither my fastag account activated nor my fastag account recharged. But the balance deducted from
                    my account. Account Statement is enclosed herewith. So please check and revert the payment in my fastag account or in saving account.

                    My Fastag account details are as follows:

                    Wallet ID -- [protected]
                    Vehicle Reg. No. -- RJ45 CH 3832

                    Regards,

                    Rajeev Bhatnagar
                    Mob no [protected]
                    +1 photos
                    Feb 11, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 11, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Madhu20
                      Jan 9, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Kolkata, West Bengal, 743216

                      Hi, i don't know what the hdfc bank is doing with my account this is the second time when bank deducted 708 rupees, this "amb chrg incl gst for nov2019 and dec 2019
                      I want my money back. This is second time when bank deducted amount from my account without providing any information to me. This deduction is made on 9 jan 2020 (Two transactions on the same date with description nov-708 and dec - 708) and i didn't get any messages or warning regarding the same. My customer id is 64780972.
                      Feb 11, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 10, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                      -Nadia
                      HDFC Bank Customer Assistance
                      I Submitted an application online with HDFC and paid INR 500 as well. But have not received any communication or further instructions yet.

                      I want to know the status of application and the INR 500 i paid along with it.

                      Application Ref. No.: HRF[protected]
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        karthik gowda3106
                        from Bengaluru, Karnataka
                        Jan 9, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 560064

                        I applied for hdfc fastag online on 06/01/2020 with appilcation ref no. Hfr01314313 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
                        After that i received customer id & wallet id on 08/01/2020 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

                        Tried communicating through toll free number so many times, but it is always busy.
                        Feb 9, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 09, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                        -Anay
                        HDFC Bank Customer Assistance
                        Unable to unblock my credit card & also unable to connect customer service toll free numbers.

                        Blocked since 1 month after cleared my dues.

                        Please unblock my card.
                        I have forgot my customer id and wallet Id of my fastag.
                        How can I recovered those details for next recharge...
                        Please do needful...
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Mitul Gadhia
                          Jan 9, 2020
                          Report
                          Copy

                          Address: HP Petrol Pump, Mahuva Road, Savarkundla, Amreli, Gujarat, 364515

                          Hello,

                          I have purchased hdfc fastag on 21st of nov 2019. I have received the sms that the walled was created and it was recharged with 300.00 inr. I also received the sms which says that the fastag will be dispatched shortly. I didn’t receive any update after this. Please help me track my fastag as i have not received any fastag till the date.

                          Vehicle no. : gj 14 aa 7277
                          Customer id : [protected]
                          Wallet id : [protected]
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 09, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

                          The dispatch details will be intimated to you via SMS.

                          For any further assistance, you may write to us at escalations.[protected]@1pay.in or call on[protected].

                          -Zubin
                          HDFC Bank Customer Assistance
                          Jan 14, 2020
                          Updated by Mitul Gadhia
                          No dispatch details are received nor the tag was received. Kindly give me the tracking details for my tag if that was ever sent by HDFC.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            2
                            28079
                            from Mukerian, Punjab
                            Jan 9, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Ghaziabad, Uttar Pradesh, 201010

                            Dear sir
                            We took a loan rs13642 for washing in 9/18. Its 1st emi on 5/11/18 and last emi 5/6/19 for rs 2042 were bounced but both were transfered from icici a/c.
                            Calls are coming for payment of rs3955 outstanding agt our loan a/c no [protected].
                            We want to deposit bouncing charges but they (Customercare) asking entire rs3955.
                            Sir, pls think the person who takes such little amt 13642 as loan for household items is an economically week. Rs3955 charges on rs13642 is very big amt, kindly request you to reduce it for bouncing 2times as genuine.
                            Feb 14, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 10, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We like to confim that currently your their is loan outstanding in your account request you to visit nearest Retail Asset Branches for payment of loan dues

                            For a comprehensive list of our Retail Asset Branches, kindly visit our site ( www.hdfcbank.com), click on " Locate Us > on the home page and select "Retail Loan Service Center".

                            -Nadia
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anil Lobo
                              Jan 9, 2020
                              Report
                              Copy

                              Address: A 7 Raj Heritage, Shantinagar, Ponda, 403401

                              I have applied for 2 hdfc fastags with application no hfr01327687..
                              How do i check the status..

                              I have not got any mail as such from hdfc, nor i am able to track the status

                              Please help with resolutions
                              +1 photos
                              Verified Support
                              Jan 09, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

                              -Preethi
                              HDFC Bank Customer Assistance
                              Jan 19, 2020
                              Updated by Anil Lobo
                              I have yet not got the fastag.. I just got the SMS stating the customer ID is created and account credited with Cash. When will I get my fastag

                              Hdfc bank's fast tag that i applied on 30 Nov 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. My FASTag Application Ref. No.HFR788612.
                              Have applied for Fastag on 5th Dec 2019, still awaiting for delivery.

                              My Wallet ID -[protected]
                              I applied for online HDFC fastage on 05.12.2019 & the same was issued on 12.12.2019 & provided with customer Id & wallet Id, but I did not received fastage sticker till date
                              Applied fro Fastag thro online portal..
                              Received Cust ID/Wallet ID as below on 12 Dec 2019

                              Cust ID[protected]
                              Wallet ID [protected]
                              Veh Register no MH12GV3995

                              Fastag RFID sticker not reveived..

                              Uday Patil
                              [protected]
                              uday.[protected]@tatamotors.com
                              uday.[protected]@tatamotors.com
                              I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                              After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fast tag sticker.
                              Customer id[protected]
                              Hi,
                              I have applied and paid 500 for HDFCBANK FASTAG on 18-Nov-2019,
                              and received SMS on 6-Dec-2019 stating my customer account no,
                              wallet id and recharged status, but till date(19-Dec-2019), i did not received my Fastag sticker.

                              HFR849232
                              Customer ID is[protected]
                              Name - Kumar
                              I have applied for Fastag through HDFC online and my order confirmed on December 04, 2019 but still I have not received the physical TAG, I have paid Rs.500.
                              My Customer ID is[protected].
                              My application ref hfr 885046 dated
                              4/12/2019
                              customerr id[protected]
                              wallet id [protected]

                              i have not yet received my fastag. Unable to contact on phone number of hdfc bank
                              HDFC Fastag booked online on 6th December 2019. Application reference No. HFR923051. Have been trying to contact HDFC Customer Care Number provided for Fastag issues from last 4-5 days but there number is always busy

                              Local Branch of HDFC is clueless. Please take up with HDFC on SOS basis and get this resolved.
                              Helpful
                              Found this helpful?
                              9 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Praful Patil
                                from Vasai-Virar, Maharashtra
                                Jan 9, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Nandurbar, Maharashtra, 425409

                                Respected sir
                                I apply for fastag on 28 nov 2019 yet i not received.. Many time called to center but didn't pic the cal.. Not even reply of mail.. It's realy bad.. Experience about hdfc bank.. Many time go to branch but not proper ans... Payment was deducted on same date.. Shame on bank... If not properly ans to me.. Then i will go to consumer court and file case against bank
                                My fastag ref no hfr654600
                                Feb 11, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 09, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                -Nadia
                                HDFC Bank Customer Assistance
                                I received customer id & wallet id on 12/12/2019 through sms and email that my wallet was recharged for inr.300. I am yet to receive fast tag sticker.
                                I didn't get a refund amount from the bank
                                I had applied fast tag application wide reference no. HFR01175991. I had not received the mail. Kindly let us know the status of it and when i will receive the fast tag
                                I was applied for fast tag on 3rd December 2019, ideally i should receive fast within 7 working days. But yet I have not received it.
                                Customer care number is always busy.
                                I asked in HDFC bank home brach but they also not able to provide any information about it.
                                With custormer ID[protected]. I have received this message on 5th Dec2019 but have not received fastag yet.

                                "Dear Customer, your fastag has been issued successfully. Your Custoemer Id[protected] and walled id xxxxxxx. HDFC Bank limited"
                                Helpful
                                Found this helpful?
                                5 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sandeep kumar83
                                  Jan 9, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 2/10 NAGAR MAHA PALICA COLONY PURANA KANPUR, 208002

                                  As you have charged rs. 1399 without any intimation. Amount deduct date 30/12/2019. So kindly reversed the whole amount back to my credit card from which you have deducted.

                                  My registered mobile number is [protected]. If you will not reversed the amount then i will block this credit card forever and for this only you are responsible.

                                  So pleases refund my amount rs.1399
                                  Feb 9, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 09, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have reviewed your comments expressed and request you to contact One Assist directly in the Toll free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  I applied for fast tag on 19th dec but not yet received.
                                  [protected] id no
                                  vehicle reg no. RJ19CH8747
                                  Harsh Raj Singh - Name
                                  Hii
                                  Myself akashdeep singh
                                  There is aa mirevenue hold of 884.46 rs on 30 december without any reason
                                  When it will be cleared
                                  I need my money asap
                                  Not received hdfc fastag even after 1 month of applying online. My ref no. is HFR715713. No trace of the fastag yet. What's more- RS 500/- has already been deducted. Such pathetic service from the likes of HDFC bank! Your customer service number is always busy. Now what am I supposed to do...wait for ever?
                                  I applied for HDFC fast tag online on 17 Dec 2019, firstly they give 7 days for fasttag then give 15 days, .They give me wallet no., user id but till date i not received fast tag. there is cc no. but they not attend or busy.how i know the status of my fast tag.
                                  FASTag application HFR01180151 was successful on 18th December and I was to receive my FASTag in 7 working days. Till now no update and also could not get through the customer care number [protected] - call gets disconnected after few minutes. Tried multiple times but efforts were in vain.

                                  Poor service, not expected this from HDFC.
                                  I had purchansed a new car from Nexa in July and it came with a FatTag attached. However so far I havent; recieved any welcome mail nor does Nexa have any clue how to get my walletId. Please help!
                                  ptambe's reply, Jan 1, 2020
                                  I was trying to get through the customer service for weeks thankfully just after posting this I got it was picked up and I could get my customer id and wallet id.
                                  I raised a request on 2nd Dec and got a customer ID and wallet ID buy 6th Dec 2019 but till now, I have not received my tag. no call centre support and no portal to know the status of tag delivery.
                                  Please do not buy fasttag from HDFC bank. There recharge website is not developed and while you may try many times to recharge after login it won't simply happen from your phone or any smart phone at all. Their customer care is busy always and there is no other way to address the situation in case you want to recharge it and go on a highway
                                  HDFC customer service is not responding for the below question asked. Their customer service is pathetic.

                                  Question- How to add car registration number to HDFC fastag account?

                                  The email is from :

                                  [protected]@gmail.com

                                  wrote on -16th December

                                  Thanks.
                                  I applied for online HDFC Fastag on 05.12.2019, which was issued on 12.12.2019 with customer Id & wallet Id, but I did not receive the fastag sticker till date. how can I receive the sticker or track the same.
                                  Hi,

                                  I have paid 500 15 days back, got a sms stating that 300 has been credited into my fasttag account, but I am yet to get the fasttag.
                                  Helpful
                                  Found this helpful?
                                  11 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jklbuilder
                                    Jan 9, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Chennai, Tamil Nadu, 900095

                                    Hi,

                                    We are under construction field for past 10 year, over these years we have constructed almost 30 sites. One of our client has approached hdfc bank loan department recently. From hdfc, srilekha (Legal department) has handling our case. Initially she told everything was good but now once we finalized the deal she is keep on saying some documents are missing and asking us to roam. Same documents was accepted by other bank in that same building. Now because of her (Srilekha) we are even thinking not to suggest hdfc bank home loan for our future clients. Please interfere here and make us to complete the procedure and process the loan asap. So that our relationship with hdfc bank grows much stronger.
                                    Feb 9, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 09, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

                                    Hence, we have in good faith forwarded your query/concerns to HDFC Ltd. authorities for further course of action.

                                    You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    I had applied for Fastag online Appl No. HFR845161 on 02//12/2019 . I had recived wallet Id & customer Id but till today I does not received my fastag by post.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      alokgtalks
                                      Jan 9, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Hi,

                                      I am facing trouble in all toll booths.I lost lot of time in my last vacation trip .

                                      Error on LED board - Black listed
                                      Error on computer screen - Damaged Fast tag Effective 25 12 2019 bank code 609366 not registered

                                      Error screenshot attached
                                      Follow-up :
                                      1- The customer care number[protected] is simply worth less as they never pick
                                      2- 1033 help line made me wait 10 to 15 mins at toll booths while the booth agent harasses for stopping at gate . Rather I prefer paying cash and moving ahead.

                                      In my last trip to hyderabad I lost almost 2 hrs for this and I had to pay cash at all tool booths .Can produce receipts if required.

                                      Please close my account and wallet and refund the money in wallet . So that I can purchase a new fast tag from another provider .
                                      +1 photos
                                      Feb 21, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 09, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        Balwinder rana
                                        Jan 9, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Glenmark Pharmaceuticals Ltd village Bhattanwala Post Office Rajpura Tehsil Nalagarh distt solan, Solan, Himachal Pradesh

                                        On date 05.01.2020 there was an unknown transaction done from my credit card account and i have received an sms of 16600 rs transaction from my credit card. My credit card was with me at that time and there is no any kind of online transaction done from my side at that time either there is no otp generated from bank side of that unknown transaction. This is totally hacking of hdfc security system.
                                        +1 photos
                                        Feb 9, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 09, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit