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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 496

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H
Hardik1006
Jan 8, 2020
Resolved
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I got call from the hdfc bank from delhi for job and paid refundable deposit of 1000rs. And later on they ask 21000rs for job and i ask for my money back and since 20 days have passed i have not received any money and they are not receiving our calls also. I want my money back. I am attaching proof of payment
+1 photos
Feb 13, 2020
Complaint marked as Resolved 
Verified Support
Jan 09, 2020
HDFC Bank Customer Care's response
Dear Customer,

HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

-Anay
HDFC Custoimer Assistance
I have received the Fastag Kit from HDFC Bank but am unable to register as the OTP is not received at my end.

Have tried innumerable times and also advised the local Branch manager. Awaiting resolution.

Please assist as I have to travel and need the fastag registration asap.
1. Though I have balance in my account, at toll plaza it showing as suspended.
2. I am not sure why RS 285 got detected from my fast tag account with description adjustment entry. Why and what is it?
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    Address: North 24 Parganas, West Bengal, 700136

    Applied fastag through online on 13th december. On 27th recieved the fastag envelope but there is no tag. Reported the complain on customer care on 28th december.

    They din't take any action thereafter. After multiple time complaining now it shows i the site that they have re-dispatched through indiapost with tracking id rm[protected]in.

    When contacted indiapost they told this consignment has not booked by the...
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    Sagar Shevates
    Jan 8, 2020
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    Address: 411041

    I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
    Feb 9, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 08, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      Hardik1006
      Jan 8, 2020
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      Address: Surat, Gujarat

      I got call from the hdfc bank from delhi for job and paid refundable deposit of 1000rs. And later on they ask 21000rs for job and i ask for my money back and since 20 days have passed i have not received any money and they are not receiving our calls also. I want my money back. I am attaching proof of payment. Please refund my money coz it was my hardwork money nd not ur theft money. Or else tell me other ways to resolve my complaint
      +1 photos
      Jan 8, 2020
      Complaint marked as Resolved 
      Not yet resolved they are telling false
      HDFC Bank customer support has been notified about the posted complaint.
      Jan 08, 2020
      Updated by Hardik1006
      Please don't tell lie and solve my complaint
      Jan 08, 2020
      Updated by Hardik1006
      I want my money as soon as possible so try to solve quickly
      Verified Support
      Jan 08, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

      -Anay
      HDFC Bank Customer Assistance
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        Gavvaji Abhilash
        Jan 8, 2020
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        Resolved

        Address: Hyderabad, Telangana

        Dear hdfc,

        Im abhilash, i received a call from hdfc executive before 2 weeks and asked to apply for the credit card and he collected the documents and processed the documents and i got 2 to 3 calls ftom hdfc verification teams, my cibil score is high side and address verfication, company verfication are done and at positive side and i received a sms that your application is processed and can track the status in the link below. After few days i tried calling the executive and no one from the hdfc are responding and i verified the status through the link provided in the sms and came to know that the card application status is declined. I really tried to know the reason for the disapproval and none responded. As per the rbi guidelines one should know to the reason for the rejection as it will affect the cibil score of the person.

        I felt really bad as i never contacted hdfc for credit card and themself came to me and said that they are offering card and now finally no response from the hdfc.

        I request hdfc to resolve my issue at the earliest. The things happening are making me loose hope on hdfc. Let me see can hdfc bluit the trust again by resolving the issue.
        Jan 9, 2020
        Complaint marked as Resolved 
        I suspect that the HDFC bank server is faulty as when i went to check the status of the credit card application with my mobile number and DOB it is showing that the application is declined and if i check it out with application number it is showing as in process.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 10, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the below link.
        https://bit.ly/39XGihu.

        -Nadia
        HDFC Bank Customer Assistance
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          A
          Awasthi AK
          Jan 8, 2020
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          Address: Sanjay Place, Agra, Agra, Uttar Pradesh

          I recharged my fastag for rs 1000/ on 14/12/2019 through paytm upi money was deducted but fastag not recharged. Money went to netc. [protected]@hdfcbank.
          I lodged complaint to paytm and bank account. Paytm says transaction was successful. Hdfc bank agra did not help. They say it was not their business.
          The state bank (Account from which money was deducted) said that they were not in picture.
          Paytm said they have complained to hdfc but so far thee is no response from hdfc.
          Please retrieve money from netc. [protected]@hdfcbank and refund tomy account.
          Feb 13, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 08, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

          -Bejoy
          HDFC Bank Customer Assistance
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            Arun Nadesh Raveendran
            Jan 8, 2020
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            Hi,

            I had applied for for fastag through hdfc bank appln. Ref number (Hfr359140) on 11, nov, 2019.
            My fastag wallet is created and got customer id and wallet id. But the fastag is not delivered to me till today.
            There was no communication from hdfc bank when they will dispatch fastag as well. There fastag customer care nubmber is never reacheable. It is always busy. They didn't provide any email contact for fastag support as well.
            If i call the hdfc home branch, they say they don't deal with fastag. So i am forced to raise this compaint here. Expecting a faster resolution.

            Regards,
            Arun nadesh raveendran
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 08, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

            -Manoj
            HDFC Bank Customer Assistance
            Jan 09, 2020
            Updated by Arun Nadesh Raveendran
            Sent an email to astag.[protected]@insolutionsglobal.com . No respone... you guys are pathetic
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              Pardeep 84979
              Jan 8, 2020
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              Address: Chandigarh, Chandigarh, Punjab, 160009

              I have applied fastag against my car HR70c5275 before 15th November 2019 and wallet id or customer id issued by the bank on 1 12 2019 but till date I have not received 8 1 2020 so please deactivate the fastag or otherwise reissue fastag and send the same my new address office executive Engineer project public health Division no 3 additional deluxe building5th floor sector 9d Chandigarh 160009 because courier service is not available on my residential address and my phone number [protected]
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 08, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please note your Fastag has been returned from dispatch with reason "Consignee not available".
              We request you to write to us at escalations.[protected]@1pay.in or call on[protected] for any further assistance required with regards to your Fastag status.

              -Nadia
              HDFC Bank Customer Assistance
              Jan 09, 2020
              Updated by Pardeep 84979
              Sir please send fastag my new address as already mentioned in my complaint
              Jan 09, 2020
              Updated by Pardeep 84979
              Please Resend my fastag same my new addres office of executive engineer project public health Division no 3 additional deluxe building 5th floor sector 9d Chandigarh 160009 and details of courier co so that I collect personally thnx
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                T
                tgnishant
                Jan 8, 2020
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                I have a problem related of wrong deduction of money from my wallet.

                Problem statement:

                I traveled to my hometown on dec 14 / 15, 2019 and on dec 18, 2019 i have a sms stating that inr 450 is deducted. Whereas i had actually traveled a couple of days earlier.
                Tried calling (Which sometimes connected and was told to email another company and then finally stating the amount will be reversed. Emailed multiple times to the suggested email from a company called insolutions global to no avail.

                Customer id is:[protected]

                Following email/ contacts not working :
                1) fastag. [protected]@insolutionsglobal.com
                [protected]

                Please provide me solution as soon as possible, otherwise i will surrender my fastag because i cannot afford to pay two times for single transaction.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 08, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
                Jan 08, 2020
                Updated by tgnishant
                hello Anay

                Thank you for your email. I have resorted to this forum since I am not getting any help with sending emails to insolutionsglobal or calling the customer care.

                Is there any escalation mechanism where I can get this addressed. I am rethinking my association with you overall if this issue doesnt get resolved.

                Regards
                Nishant
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                  M
                  Mohansai
                  Jan 8, 2020
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                  Hello sir, i got call from hdfc bank to activate oneassist plan yesterday. They said all about plan and i said no need now.
                  But they said we activated plan already. And amount will auto deduct from your creditcard. Who are u deduct my money. This is criminal act from hdfc bank. I dont need this plan and i not agreed to it with customer excutive.
                  Plz dont deduct money
                  My mobile :-*175

                  Plz dont deduct and dont do such crime activites on card
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    Mohansai
                    Jan 8, 2020
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                    Hello sir, i got call from hdfc bank to activate oneassist plan yesterday. They said all about plan and i said no need now.
                    But they said we activated plan already. And amount will auto deduct from your creditcard. Who are u deduct my money. This is criminal act from hdfc bank. I dont need this plan and i not agreed to it with customer excutive.
                    Plz dont deduct money. Dont activate oneassist
                    My mobile :-[protected]
                    Cus id :[protected]

                    Plz dont deduct and dont do such crime activites on card
                    Jan 8, 2020
                    Complaint marked as Resolved 
                    Hi
                    HDFC Bank customer support has been notified about the posted complaint.
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                      V
                      VIBHA MITAL
                      Jan 8, 2020
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

                      I received sms from hdfc bank on 15th december’2019 giving fastag customer id[protected] and wallet id - [protected]. The fastag was later dispatched by bluedart awb#[protected] and was returned undelivered on 03rd january’20, despite my request to deliver on an alternate date.

                      Please arrange to resend the fastag. The hdfc fastag helpline no. [protected] is constantly coming busy.

                      Vibha mital
                      [protected]@hitmail.com
                      Mobile [protected]
                      Feb 9, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 08, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      For any further assistance, you may write to us at escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        S
                        shinipaul
                        Jan 8, 2020
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                        Resolved

                        Address: BCG Golden Orchid, Flat No:11C, Ernakulam, Kerala, 682032

                        I shini mary rajan hold hdfc credit card and i have certian loans on hdfc bank. The issued me the loan seing my salary and cibil score, making sure that iam a central gov employee.
                        Last month, due to an accident and other circumstances, we couldnt pay the emi on personal jumbo loan and credit card in time.
                        Thereafter,
                        The executives, from bank took my number from the system started calling me from their personal number as torchuring me like anything, when ever they call, i was saying that, iwll be paying it on december first, they didnt hear that or they didnt value that.
                        They again contacted my father who is above 67 years and revealed all the deatils about my pending payments.
                        Again they called from their personal numbers to my hus, who is a cance payment. Person named rosemary started talking to him in an indescent way saying that, they will be sending executives to our home, they will be rude, they will take money from us, they know how to take back my moeny... This account is in loss and doesnt have any shame.. Like this...

                        I have a doubt, can u just say one point to stay in your bank availing your services...
                        Why should a customer should get your services, when the customer care people takes the personal number of a women and her families and calling them taking abuses and even threatening...

                        Few days back i even contacted your fb messenger... Hell services, ithey tried to fool me with a wrong number...

                        Please be informed that, i will be filing a complaint regarding you peolpe if you people has not taken action against the person who threatens me and my family and used my personal number for contacting me from their personal number,
                        Please keep it in in mind that, i have cleared my dues and not a single issue so far about the payment.

                        Number : [protected]
                        Alternate number [protected]
                        Feb 9, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 08, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
                        Dear HDFC, the link which you have provided doesnt guide me to complaint against collection team. for your information, i have parallely sent mail to several persons to those who are working in HDFC bank on senior levels ( took their mail id from Google ), but no response so far...
                        Even i have filed complaint in HDFC also, somewhere in the site itself, but no response from anyone...

                        You are free to contact me to the registered email id, i still stand on my complaints and i will make sure that the persons who are not eligible to work on banks should not work there abusing persons and making unnecesary comments and blackmailing
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                          R
                          Reganmarks
                          from Mumbai, Maharashtra
                          Jan 8, 2020
                          Nov 7, 2023
                          This thread was updated on Nov 7, 2023
                          Resolved
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                          Resolved

                          Address: No.4/7, First Cross street, Karumari amman Nagar, Ayanambakkam, Chennai, Tamil Nadu, 600095

                          Hi support team,

                          I have used my credit card in poorvika mobiles on 28th dec for rs.19000, i got a sms on 1st of jan 2020 that i need to pay 19931, how the amount can change after the swipe, i have given you rights to take only 19000 from my account, then how can you take 931 more from my account.

                          My card ends with 9236, my registered mobile number is [protected], kinldy fix this issue asap.
                          Nov 8, 2023
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to share the charge slip of the transaction to enable us to assist you. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the charge slip as an attachment.


                          -Nadia

                          HDFC Bank Customer Assistance
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                            Ankit.nirwal
                            from Mumbai, Maharashtra
                            Jan 7, 2020
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                            Address: Gurgaon, Haryana, 122001

                            When trying to contact with customer care, it always remain busy. So not able to contact for to resolve queries.

                            I have applied for fastag on 02nd Jan but still not delivered at my address while user id and wallet id provided to me by sms by hdfc bank.
                            My mobile no. [protected]
                            Registered email id - [protected]@gmail.com
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Ashish.i
                              from Handia, Uttar Pradesh
                              Jan 7, 2020
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                              Address: Hdfc amar colony, New Delhi, Delhi, 110044

                              Suddenly my hdfc account showing negative balance rs 7500 something.
                              Request you to please validitie and remove this kind of activity bcs i'm not able to pay un-necessary huge amount of charges.

                              I want resolution on priority. You should avoid to charge such a huge amount from any people account and i hope you will remove negative balance from my account.

                              I am only able to discontinue this account until negative balance cleared.

                              So pls remove negative balance from my account.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 08, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Jan 09, 2020
                              Updated by Ashish.i
                              Please try to get my issue resolved by waiving charges as i am not able to pay any amount due to limited or low income . I hope you understand .
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                                Manisha9895
                                from Hyderabad, Telangana
                                Jan 7, 2020
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                                I have booked a ticket from yeshwanthpur to kazipet on 14 January 2020 through IRCTC app. The payment failed in the middle due to server problems.The ticket is not booked but the amount has been deducted from my hdfc bank account. I contacted IRCTC and hdfc customer care services but there wasn't any proper response from their end. So please kindly do something about it.
                                +1 photos
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Akash_94
                                  Jan 7, 2020
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                                  Address: Bangalore, Karnataka, 560093

                                  I had a salary account with hdfc bank which got converted to savings account when I left my job. I called customer care in regard of closing my account but they were not able to help because this account has Rs. -8113 as of now.
                                  I can only visit local branch and
                                  they are asking me to get my account to Zero so they can further proceed to close the account.
                                  Please waive of the Rs. -8113 from my account so I can get this account closed as this is a huge amount for me.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Shivam93
                                    Jan 7, 2020
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                                    Hi

                                    My fastag has not been delivered till now. I had payed the amount on 31st November and since then i have been raising complaints on HDFC site but no body is responding/providing resolution. Kindly help

                                    The last ticket had raised regarding it got a response that they will get back in 5 working days and it was received on 28th December 2019. But have not received any response till now.

                                    Attaching the email response from the customer care.

                                    Kindly refund the amount . !!
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                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Prshantchaudhary
                                      Jan 7, 2020
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                                      Address: New Delhi, Delhi

                                      My request is that my brother Amit Kumar who died on 24/08/2019. Amit Kumar account no. is [protected]. Credit card on this number is a personal loan on this number and I am being harassed repeatedly by calling. I have sent on the death proof of Amit Kumar, which has been received by the credit card department, but the credit card has not yet been removed from the account, requesting that please remove the credit card from the account so that I can close the account of Amit Kumar. Thank you.
                                      HDFC Bank customer support has been notified about the posted complaint.
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