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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 495

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D
Dr Harbans singh Bava
from Mumbai, Maharashtra
Jan 11, 2020
Resolved
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I have purchased hdfc fastag in 09/01/2020 along with new car.
They have charged rs 500/-.
.
After filling id, wallet, car number etc the portal says no record found.

I visited the hdfc bank branch. They have given me the toll free number.
Tried to contact but failed

I called fastag toll free no but was informed car not rgistered

Ultimately putting on this site with hope that i can recharge the account.
Customer id is[protected] and wallet id is [protected].
Feb 11, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

-Preethi
HDFC Bank Customer Assistance
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    S
    ss. comp
    Jan 11, 2020
    Resolved
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    Resolved

    Address: Delta 2 Giga space viman nagar pune, Pune, Maharashtra

    Dear sir,

    I would like to tell you that, i applied for hdfc credit card with the application no. 19l[protected]w2, and its been around more than one month.
    I have been asked for document verification from the bank side, and a representative (Named mr. Malhare) from the bank has done my document verification.in document verification i have submitted 3 months bank statement, 3 months salary payslip, my employee identity card, adhaar card and pan card to the bank's representative in-person. After the document submission, i got a call from the bank that my application will be processed further.
    After this i received a call from another representative for address verification and he confirmed that the address is verified.
    Since then i have not received any communication from the credit card/ bank side.
    So from last 5 days, i tried to take the follow up from the representatives who did my document and address verification asking for the status of application, and i was informed that the status is in declined state. I asked reason for declining, so the answer i got was address has not been verified.
    My address was verified by the person who said he is a bank representative named narendra ([protected]).
    I request you (Mr. Umar and mr. Malhare) to look into this matter and resolve it asap.

    Thanks and regards,
    Sharad shinde
    Feb 15, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 14, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    we wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status on our Bank's website: www.hdfcbank.com under the below link.
    http://bit.ly/30vtPfX.Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      A
      Ayrus07
      Jan 11, 2020
      Resolved
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      Address: 122051

      Hdfc issued me a fastag with customer id[protected]. I have recharged the account with 383rs. But till now my vehicle is shown blacklisted over toll plazas. Also i have called all the hdfc customer cares & road side assistance. Trying from more than 4 weeks to connect but still not able to contact with their customer care (Not even once). I want my money bank. This is hard earned money and these #/goons are there only to loot them. If you are giving your fastag then you should be accountable for that. I urge all people to not use hdfc banking or fastag services. They dont deserve to be leading banking firm. Goons in whitecollar theya are.
      Feb 11, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 11, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

      -Bejoy
      HDFC Bank Customer Assistance
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        S
        Jan 11, 2020
        Resolved
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        Address: wadsar road,makarpura GIDC, Vadodara, Gujarat, 390010

        Dear sir,
        I have register for fasttag on date 3rddecember 2019,
        My application number - hfr868541,
        Till today i dont received my fast tag card,
        I have call so many times to customer care but they are saying it will come in 2 three days but still i am waiting for fast tag,
        Also the customer care executive denied to take my complain of delay in delivery of fast tag.
        Please take necessary action and arrange to send my fasttag on urgent basis.
        Feb 15, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 13, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected] or email at: escalations.[protected]@1pay.in

        -Nadia
        HDFC Bank Customer Assistance
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          J
          Jerlin Anto
          Jan 11, 2020
          Resolved
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          Address: Bangalore, Karnataka

          Dear hdfc fasttag department,

          Fast tag customer id is[protected]
          Existing hdfc salary account holder

          Please note that i have applied for fast tag and paid the necessary fees but have not received the fast tag delivered to the address provided nor did i get any call regarding the same. The fast tag had been returned to hdfc as per courier, can you ship it to my address immediately or any dispute needs to be raised/consumer complaint raised?
          The customer care number[protected] of fast tag is never reachable.
          Jan 14, 2020
          Complaint marked as Resolved 
          The fast tag was shipped once complaint was raised, they still don't have tracking mechanism and customer care number 18001201243 is junk. Be prepared to go through pain without having any contact point or email I'd for fast tag tracking on hdfc
          HDFC Bank customer support has been notified about the posted complaint.
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            A
            Amrit Kar Sharma
            from Mumbai, Maharashtra
            Jan 11, 2020
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            Address: 560077

            This bank has sanctioned loan of 3.3lout of which they disbursed 3.17l.. I had paid 50k out of it and tenure was 5 years.. They are deducting 3-4 times ecs per month and putting all bounce charges on my name..800*4 per month... These rascals have marked lien on my salary account to tune of 4.14 lakh and depriving me of my sustenance... This bank is the biggest scam in banking industry... I am not sure how i will survive this and don't know if i will be able to clear the loan and they are mounting charges like anything as per their wish..
            HDFC Bank customer support has been notified about the posted complaint.
            Feb 01, 2020
            Updated by Amrit Kar Sharma
            No action has been taken by hdfc in last 20 days
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              R
              Rajeev kjmar
              Jan 10, 2020
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              Address: Refugee colony, Saharsa, Bihar

              Dear sir

              I was open salary account at 26 dec 2019 in hdfc bank a/c no - [protected] at saharsa branch bihar.

              I didnt recieve welcome kit. My dec salary is also credited in this account still i not get welcome kit. I was contact so many times at branch. Bank staff told me that wait for some times and now 14 days cross away.

              As my salary is credited in hdfc bank and i not get welcome kit i am unable to withdraw my money for my personal use hence and its result that i became to be financially weak.

              Hence request you to plz provide me welcome kit as soon as possible. Give me the permanent solution.

              Rajeev kumar
              [protected]
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                kaliprasad .m
                Jan 10, 2020
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                Hi.. I am kaliprasad.

                I had blocked debitcard and netbanking and upi transctions due to misuse of my saving account, as the problem sorted out i raised request at bank to unblock netbanking and upi and for new debitcard. I got new debitcard and it is working and netbanking it is unblocked and able to transact. But am not able to send money via upi transaction such as phone pe, paytm, payzaap etc. Since my upi is not unblocked am not able to make transactions. I had raised complaints thru phonebanking but every time they say raised the issue or mailed the issue wait for 3 working days
                So kindly request you to sort out my problem as soon as possible
                Thanking you
                HDFC Bank customer support has been notified about the posted complaint.
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                  N
                  Neeraj@007
                  Jan 10, 2020
                  Resolved
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                  Resolved

                  I have applied hdfc fastag through online and made payment of 500 rupees on 13 dec 2019. The reference number of the application is hfr01063955 and it is still not delivered in almost one month. Today i got a message that "hdfc fastag for the vehicle number has been replaced". But till now i didn't get the fastag in my hand.

                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. I have been loyal member of hdfc and it is very bad sad experience with hdfc.

                  Plz help and save me from pathetic service.
                  Feb 18, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 14, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  For any further assistance you may write to us @ escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    S
                    Shiva Gupta
                    Jan 14, 2020
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                    Address: 226302

                    Purchased a new Samsung M30s mobile from Amazon.in (8-Oct-2019) in which i was about to receive 10% cashback in 90 days.

                    amazon + hdfc bank are giving 10% cashback offer in HDFC bank Credit/Debit Cards, payment done via HDFC bank Debit Card.

                    almost 90 days are completed and no cashback is received till now.

                    not getting any updates/resolutions from HDFC bank customer support.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Jan 22, 2020
                    Updated by Shiva Gupta
                    still no updates from HDFC BANK
                    Fastag application reference number - HFR01349894
                    Attaching herewith the photocopy of Smart card of the Vehicle.
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                      P
                      PoulamiChakraborty
                      Jan 10, 2020
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                      Resolved

                      I have gone to hdfc sonarpur branch to issue my new cheque book, they took all the details (Address, phone number) and asked me to wait for 11 days. It's been a month still i didn't receive the cheque book. Even the address also not updated correctly. My parents went 4 times to follow up but everytime they behaved rudely and still i didn't receive the cheque book. I'm really disappointed being a customer of hdfc bank as the employees behaved so badly.
                      Feb 10, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 10, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the necessary details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        D
                        Dev Tiwary
                        Jan 10, 2020
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                        Address: Veeranapalya, hbcs layout, nagavara, 560045

                        Hi,
                        My name is dev tiwary, hdfc account no [protected]

                        I have an salaried account in hdfc anna nagar 3rd avenue chennai
                        When i checked my account statement, i see a transaction of rs 1026 deducted from my bank account in the name of inter-brn cash chg incl gst

                        I tried calling the telephone banking but there is no options to speak to customer care.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          M
                          mahendra surana17
                          Jan 10, 2020
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                          Address: 28 usha nagar ,indore.m.p, Indore, Madhya Pradesh, 452009

                          Fastag payment of rs.500 for three times has been debit from the hdfc bank but the application has been failed.
                          The fastag issurance ref no. Are-hfr01296860, hfr01296742 and hfr1296742.

                          The helpline no. Provided by hdfc i. E. [protected] is also not working.

                          I would like to know the status of the above issue and what further action or procedure can be done.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            marina monteiro
                            Jan 10, 2020
                            Resolved
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                            Resolved

                            Address: Candolim, North Goa, Goa, 403515

                            I hold a general poa of my friends. I handed over two passbooks of their account to hdfc employee candolim goa branch in july 2018. Both the passbooks have been lost in the bank. The bank has given me new passbooks with a few entries. I have been asking them for a financial statement since inception of the accounts so as to prove that i did not withdraw any money from the accounts. (In this power of attorney i have the power to open, close and manage accounts so i do not want them to think i have used their money).
                            The hdfc bank refuses to give it to me. I have wasted so much time trying to get them to do the needful besides having gone through so much stress.
                            Oct 30, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 10, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We'll just need a few details to help you. Please click on https://t.co/N2sk0voO2e to share the Branch details along with the required details. Visit here https://bit.ly/2Hqff0y for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
                            Verified Support
                            Jan 10, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              B
                              bossgt10
                              Jan 10, 2020
                              Resolved
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                              Resolved

                              Address: 411057

                              Today date - 10/01/2020
                              I have applied for fastag almost a month back (9/12/2019). Which they sent to i don't know which address in gwalior. Then i called custmare care (Maybe 30 or 31 dec 2019) and by god's grace and my patience. Finally got connected to 1 executive who assured me i will get it delivered in 3 to 4 working days.
                              I have been continuously calling [protected] but phone is always busy.
                              Such a pathetic service i didnt expect from hdfc.
                              Feb 11, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 10, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

                              -Preethi
                              HDFC Bank Customer Assistance
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                                S
                                sandeepj1972
                                Jan 10, 2020
                                Resolved
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                                Resolved

                                Address: Rajiv Nagar, Nashik, Nashik, Maharashtra, 422009

                                I have applied for the fasttag from hdfc bank fastag portal on 10.12.2019 and paid required amount, but till date no communication is received from hdfc about delivery. When i inquired with local hdfc bank branch, they give me the link about getting status. When i checked with this link, it observed that, the fastag issued from your end but returned to your mumbai office again without informing/ calling me and the message from blue dart port is "returned to origin at shippers request.
                                Request you to look into the matter and revert on urgent basis as it is almost one month over.
                                Feb 18, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 10, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com along with your Application Number, Mobile number, Vehicle registration number and the date of the application or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  R
                                  RAMESHBHAI PARMAR
                                  Jan 10, 2020
                                  Resolved
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                                  Resolved

                                  Address: A,438 saurabh park society,b/h - samtaflats,subhanpura,vadodara, Vadodara, Gujarat

                                  Respected sir,

                                  As above subject i did not received fastag.

                                  Â Â i applied for fastag online through hdfc bank on date[protected]Â

                                  Application no-hfr01217659

                                  Application ref. No-hr[protected]

                                  My customer id[protected]

                                  Â Â Â Â wallet id[protected]

                                  Â Â Â Â transection id[protected]

                                  Dated[protected]

                                  Â

                                  A message from bluedart

                                  (Your hdfc fastag shipment is undelivered for address related issues. Please contact hdfc fastag for redelivery, else it will be returned to hdfc fastag within 6 days) was came on date 4-1-2020.

                                  So blue dart said me to give docket number to collect fastag. I have no docket number.

                                    during this exercise i found that by mistake wrong entry was done during filling in online form. So fastag not reached at my proper address (A - 438, saurabh park society, b/h - samta flats, p. O. - subhanpur, vadodara, gujarat. Pin - 390023.

                                  Wrong entry was

                                  (Full name:pawan virabhai society

                                  Address:near santa flats, saurabh park society, subhanpura, vadodara-390023.)

                                  Â Â i reached at hdfc bank, ellorapark branch, vadodara for same issue, he said me that he has no power to solve it.

                                  Â Â so please correct my name and address as {full name-rameshbhai virabhai parmar, address - a-438, saurabh park society, b/h - samta flats, subhanpura, vadodara, gujarat, pin no -390023) and send me fastag to me early as possible.

                                  Â Â Â Â Â Â Â

                                  Â Â Â Â Â Â r. V. Parmar
                                  (Fastag applied for vehicle no-gj06db1095)
                                  Â Â Â Â Â mob - [protected]
                                  Feb 10, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 10, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  For further assistance, you may write to us at escalations.[protected]@1pay.in or call on[protected].

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  I’m gurvinder Singh .my complaint against courier man, he say’s to me I cannot come at ur home u come and receive the parcel so u should take the action against courier man .this is my courier no [protected]
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                                    F
                                    frombeyond
                                    Jan 10, 2020
                                    Resolved
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                                    Resolved

                                    Address: 411001

                                    I have applied for a fastag through hdfc bank on 26-nov-19. The confirmation said i will receive the fastag within 7 working days. I have not received the tag up to date. I have called the hdfc bank fastag helpline on [protected] multiple times and i have repeatedly been told it will reach me within few days. However, the tag has still not been received.
                                    Feb 10, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 10, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    I have registered for my fasttag application No : HFR831887.

                                    I got email regarding the customer ID and recharge done on card.

                                    But no further communication have received regarding the issue of card.

                                    When it will be dispatched.

                                    Please do the needful

                                    Regards,
                                    Sumathi
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                                      J
                                      Jamp
                                      Jan 10, 2020
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                                      Address: Mumbai City, Maharashtra, 400009

                                      I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges of rs. 500/- i have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They have not provided alternate contact or email id for grievance.
                                      Appln no. Hfr975352 on 9/12/19
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 10, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We request you to write to us at escalations.[protected]@1pay.in or call on[protected] for any further assistance required with regards to your Fastag status.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Jan 11, 2020
                                      Updated by Jamp
                                      I am not able to view the contact details provided in the response.
                                      I have not received my Fastag yet. Its been almost a month, since I have applied for Fasttag through HDFC online banking portal.

                                      Below are my HDFC Fastag reference details:

                                      Fastag reference ID: [protected]

                                      Please do the needful at the earliest.
                                      There is no intimation regarding my application processing. I have.applied more than 7.days before. I.request to immediately confirm.my application status. It was a big mistake to.apply online. Nobody is picking up 24 hour contact no. given for query. Pls treat it as most urgent.
                                      My hdfc fasttag havent received i applied on 30 november but upto now no response.i received sms on 4th saying fast tag issued successfully with customer id[protected] but upto now i havent received what is this
                                      I have applied for fastag on 4.12.2019. Still awaiting for the application to be processed. The application reference nos. are HFC890783 AND HFC890410.

                                      DO NOT GIVE TOLL FREE NUMBER WHEN YOU DO NOT WANT TO SPEAK TO THE CLIENT AND RESOLVE THE PROBLEM.

                                      WHAT DO U EXPECT US TO DO NOW?DID NOT EXPECT THIS SORT OF EXPERIENCE FROM HDFC BANK.
                                      Dear,
                                      i have applied for fastag before 10-12 days. But i didn't received till time. Kindly provide as soon as possible.
                                      Customer id[protected]
                                      contact number- [protected]
                                      Hi i had applied for fastag through hdfc bank on26th nov havent received till today 14th nov
                                      Tracking no: [protected]
                                      Customer id :[protected]
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                                        Kiran Nair R
                                        Jan 10, 2020
                                        Resolved
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                                        Resolved

                                        The bank has charged me rs 100 for depository charges on demat account which isn't using by me for years. I have enquired the same about their office at sl plaza, palarivattom kochi on[protected]. But have not got any solution. Also, they said some around 2300rs charges are still their in demat account and it will deduct from my bank account once their is credit. Please take the needful action or let me know what needs to be done from my side.
                                        Bank cust id: 32601714
                                        Mar 4, 2020
                                        Complaint marked as Resolved 
                                        HDFC Securities customer support has been notified about the posted complaint.
                                        Jan 10, 2020
                                        Updated by Kiran Nair R
                                        I dont wish to use this and not using the hdfc demat dervices.. kindly waive off the unnecessary charges and close demat account immediately.
                                        Verified Support
                                        Feb 01, 2020
                                        HDFC Securities Customer Care's response
                                        Dear Customer

                                        Greetings from HDFC Securities Ltd !!!

                                        As this pertains to depository charges, we request you to connect with HDFC Bank Depository unit at [protected]@hdfcbank.com" or call on 61606161 ext -5.

                                        We have also raised this from our end.

                                        Regards
                                        Customer Care
                                        HDFC Securities Ltd
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