| Address: 560102 |
| Website: v1.hdfcbank.com/htdocs/common/fastag/index.html |
I have applied for the fasttag from hdfc bank fastag portal on 29 Nov 2012. I paid deposit and some top up money both adding up to Rs. 500.
I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.
With persistance effor i managed to speak to 4 agents over 4 weeks. All speaking only hindi to an individual who doesn't speak hindi.
Upon insisting to connect the call to english speak agent, the agent managed some english and guess what all 4 agent sounded like a parrot.
Repeating "Sir, the fast tag will reach you in a week time" over a period of 4 week.
No prizes for guessing, weeks came and week went past, but no sign of my fast tag.
I am pretty sure if i pick up the phone and call up the customer care agent, i will get the same answer again.
They should provide a tracking number or sms which clarify the current status of fastag.
HDFC Bank customer support has been notified about the posted complaint.
Please let me know what is the procedure to transfer the balance from old card to new card.
06Dec2019 I had applied for HDFC fastag and rs500 was debited from my hdfc account but still, we are unable to receive FASTAG sticker.
My Vehicle No: PB65AB9212.
Email:- [protected]@gmail.com
Kindly let me know the status.