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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026
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S
sourav0074u
Jan 17, 2020
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Address: Kolkata, West Bengal

I have applied for fastag from hdfc bank on 7th jan, 2020. After that i received wallet id and consumer id through sms from the bank. It also says my fastag is issued and recharged with rs. 200. But i am yet to receive the fastag sticker from the bank physically. The application process says it should arrive in 7 working days, which is already over.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Jan 17, 2020
Updated by sourav0074u
Is this even a valid email id fastag.[protected]@insolutionsglobal.com ? I have doubt on this.

Also for your information, I have already mailed regarding the matter to [protected]@hdfcbank.com and support.[protected]@sahaj.co.in, which are mentioned in HDFC Fastag portal contact us section.
I am yet to receive any response from your teams. Its already 2 days now from the mail being sent.
I have not activated the Credit card and not opted for the one assist membership without my concern the amount Rs.3985.47 has been deducted from Debit card.
Kindly refund my deducted amount.
I received a call from [protected] number and she is abusing since last one week.and asking credit card details.when I refuse to told.she start abuse.
Kindly take proper action against.
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    J
    Jitendra Sudan
    Jan 17, 2020
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    Address: Rishikesh dehradun roaf, 249201

    Hi plz cancel my one assist 1899/- i m hdfc credit card holder no.0017. Plz refund my money and cancel this service hdfc bank auto debit my money without my permission plz refund n cancel this service last year i complaint about my card lost no one responce about my card pan lost so i request plz cancel this services n refund my money plz plz cancel
    HDFC Bank customer support has been notified about the posted complaint.
    My Self Bapurao Tryambak Sonawane i had applied fastag on 29th Decmeber 2019, but still haven't received fastag sticker yet.

    Customer Id is[protected]
    Wallet ID is [protected]

    Please check it and resolve it AEAP.

    Do the needful.
    Bapurao Sonawane's reply, Jan 12, 2020
    190001131798 customer id
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      M
      mervin fernandes
      from Pune, Maharashtra
      Jan 17, 2020
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      A debit card is linked to a savings account. Hdfc bank forces a person to maintain a huge balance of rs10k. Then, they deduct a big sum of money as amc for the debit card.

      A classic example of a daylight robbery. The bank slogan should be “make hay while the sun shines.”

      It seems all other banks, specially the nationalised banks are fools as they deduct minimum charges as amc. There are instances where some banks do no deduct amc as well.
      For example, sbi deducts around rs 150 as amc whereas bank of india does not charge any amount towards amc.
      In short, hdfc bank charges a bomb yet there is no guarantee whether you will be able withdraw money from an atm.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
      Jan 19, 2020
      Updated by mervin fernandes
      Please generate a Reference so that I can submit the complaint on the HDFC site. Please refer to the attached image.

      Jan 19, 2020
      Updated by mervin fernandes
      Please refer to this as well

      Mera credit card expire hogia kaise milega pls help me
      I buy online fast tag on 2 nd December ...fast tag not reached at my home..i calls many times at customer Care...bt no reply there..i used hdfc saving .. credit loan etc... that time it's very worst service..
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        R
        Roosevelt Abraham
        from Adur, Kerala
        Jan 19, 2020
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        Hdfc fastag not yet received... Really very bad service from hdfc bank.. Applied on 11dec2019, shipped to home by 25dec2019 without any intimation through sms or tracking no.. Since i was not available on that day, it returned back to bank... Still bank redispatching after contacting customer care with multiple calls.. Till now i didnt receive new tracking no or sms after redispatching... How a person know that whether it is redispatched or not?? How can i track it??
        HDFC Bank customer support has been notified about the posted complaint.
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          N
          Noel C
          Jan 17, 2020
          Resolved
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          Resolved

          Address: 560003

          I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr01164171 and i have not received the same, as bank has considered the wrong adress but however bank says they have delivered.
          There is no way to contact hdfc fastag guys as the customer care number[protected] is not being attended. Approached branch for solution, even branch is unable to help.
          Emailed bank support. [protected]@sahaj.co.in and [protected]@europ-assistance.in. No response

          My suggestion would be to please reissue the fast tag immediately and i am awaiting since one month.
          Feb 17, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 17, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience you may have faced request you to contact our customer care team at[protected]Toll-Free) and raise a request for TAG re-dispatch you may also email at escalations.[protected]@1pay.in 

          -Nadia
          HDFC Bank Customer Assistance  
          I do not remember the PIN for my Food Plus Card. I tried the customer care, but the IVR doesnt have an option for FoodPlus Card. I tried Prepaid Card and Credit Card options, but both dont recognize the card itself. Need to know how to reset the PIN for my card.
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            H
            Harinder0109
            Jan 17, 2020
            Resolved
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            Resolved

            Address: plot no 131,, industrial area, phase II, Panchkula, Panchkula, Haryana, 134113

            Dear sir,
            I have a hdfc fast tag rfid no [protected] and i have not received my welcome e mailer and now i don not know the customer id and password for my fasttag and in need it to recharge. Please mail the welcome e mailer for the corresponding rfid in the registered mail account and mobile number.
            I need to resolve this to start using my fast tag.
            Thanks
            Harindar singh
            Feb 17, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 17, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

            -Preethi
            HDFC Bank Customer Assistance
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              K
              Kumar_amit9194
              Jan 17, 2020
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              Address: 498, Shakti khana 3, indirapuram, Ghaziabad, Uttar Pradesh, 201014

              Hello team,

              I am a customer of hdfc credit card for a long time. I bought a samsung product costing 70698/-rs on 3 emis and have paid all the emis. At the time of purchase i was offered a cash back of 10%, which was to be credited in my card account in 90 days. But now it has been more about 102 days but the cash back has not been credited in my account.

              For this i called customer care and logged a complaint on 8th jan 2020 with the ref no [protected] and i was assured that the issue will be resolved in 5 days but not resolved. I again called customer care on 15th jan and it was told me that it will take more 24 hr (The customer care executive mr. Himanshu also tell me very casually that "sir 2-4 din to lag hi jate hai", like he is sitting in a grocery shop and selling daal chawan) but issue is still pending.

              Due to this reason i am not happy with your service at all. If you have such a service then i have to think about getting my card closed and move to some other bank's services.

              Pls resolve the issue as soon as possible and credit the cash back in my card account with interest.

              Copy of the transaction slip it attached herewith for your reference. For any query call me on my registered mobile no given below.

              Regards
              Amit kumar
              [protected]
              Card last 4 digits - 6319
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 17, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Jan 17, 2020
              Updated by Kumar_amit9194
              What do you mean by reference number TT[protected]. I have reference no. but its not getting validated in link you shared with me.Please explain with some example so that I can convey my issue properly.

              Regards
              Amit kumar
              [protected]
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                S
                Saurabh Kumar Priyadarshi
                Jan 17, 2020
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                Resolved

                The hdfc bank has put a hold on my funds of rupees 1454.64 as mi revenue hold through gefu, ac number is
                Account holder: saurabh kumar priyadarshi
                Account number: [protected]
                Ifsc: hdfc0001672
                Branch: vivek vihar

                The customer service is not able to give any info on this.
                First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                Feb 17, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 17, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                There were three ACH transactions returned in your account due to insufficient funds, hence the ACH return charges are due for recovery which will be debited shortly.

                For further clarification, you may write to us at grievance.[protected]@hdfcbank.com.

                -Zubin
                HDFC Bank Customer Assistance
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                  B
                  Bheru Bherulal Banjara
                  Jan 17, 2020
                  Resolved
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                  Resolved

                  Address: Sukher Udaipur, 313001

                  Credit card farod hua hai account sa
                  Paise nikal liye gaye 29960 rupaye
                  Ab recovery wale pareshan kar rahe hain
                  Customer care application da rakhi hai
                  Fir bhi mere ko pareshan kar rahe hain
                  Bank wale bol rahe hain customer care se baat karo customer care wale bol rahe hain bank walon se baat kyon ab mai kya karu
                  Recovery wale charge bada rahe hain
                  Feb 18, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 18, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  With regard to your credit card, we request you to contact our Debt manager at [protected]-702

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    S1rushi1s
                    Jan 16, 2020
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                    swipe machine

                    On 09/01/2020 i maked a payment from debit card form hdfc swipe machine at ashoka mobile. Pune topurachase a product but later i cancel to buy that product. Shopkeeper give me a void transtion slip of 16000rupees then six day latter i contacted my bank asked about refund but they said the marchant climb the money
                    Please hdfc take a action agaist it or i have to go file a case. I attacing void slip copy...
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                    D
                    dhanasekarsp
                    Jan 16, 2020
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                    Address: Erode, Tamil Nadu, 638401

                    Hi,
                    I have applied for hdfc fastag on 20th dec 2019 and i have not received my fastag yet. Application ref. No. Hr[protected]. Please note that i'm a corporate customer.

                    On 23rd dec i got an email saying that hdfc fastag has been issues successfully. But i have not received anything so far and i didn't get any email or sms notification.

                    Thanks.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
                    Jan 17, 2020
                    Updated by dhanasekarsp
                    Hi,
                    Thanks for your reply. But I'm not able to view the email id's. It is showing as protected:
                    fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected]

                    Thanks.
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                      S
                      S1rushi1s
                      Jan 16, 2020
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                      Address: Fatima nagar. Pune, Pune, Maharashtra

                      On 09/01/2020 i maked a payment from debit card form hdfc swipe machine at ashoka mobile . Pune topurachase a product but later i cancel to buy that product . Shopkeeper give me a void transtion slip of 16000rupees then six day latter i contacted my bank asked about refund but they said the marchant climb the money
                      Please hdfc take a action agaist it or i have to go file a case. I attacing void slip copy
                      Jan 16, 2020
                      Complaint marked as Resolved 
                      It npt resolved
                      HDFC Bank customer support has been notified about the posted complaint.
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                        H
                        himanshurai sharma
                        Jan 16, 2020
                        Resolved
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                        Resolved

                        Address: 201307

                        Dear sir,
                        I have a hdfc fast tag rfid no [protected] and i missed my welcome e mailer and now i don not know the customer id and password for my fasttag and in need it to recharge. Please mail the welcome e mailer for the corresponding rfid in the registered mail account and mobile number.
                        I need to resolve this to start using my fast tag. Thanks
                        Feb 19, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 16, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.




                        -Manoj

                        HDFC Bank Customer Assistance
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                          S
                          sanilv
                          from Delhi, Delhi
                          Jan 16, 2020
                          Resolved
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                          Resolved

                          Address: yagachi technologies pvt ltd, kandali hassan, Hassan, Karnataka, 573201

                          I am veena, having credit card ending number is 8602 and without doing any transaction i have blocked my credit card through online, but i have received one more duplication card bill after 2 months that card ending number is 1669.
                          This bill is generated in my name with company address having due of rs 4888.

                          Please clarify the below mentioned my issues

                          1. Please let me know why this mis use of my credit card without my knowledge with your reputed bank, i need this clarification immediately, i will be returning this original credit card (Credit card ending number is 8602) to your bank without using.
                          2. Attached bill lifetime free card charges -1899 rs.
                          3. The above details are not communicated to me by credit card issuer
                          4. My salary 5000rs deducted on 7th jan 2020
                          The back is charging unwanted fees from credit card which is not used and debiting from my savings account
                          Branch of bank kasturba road bangalore
                          Feb 17, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 17, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We would like to clarify that, your card ending 8062 was hotlisted, as per your request on 04/12/2019 and a new card ending 1669 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number.
                          we request you to contact our Debt manager at[protected] / 67268002. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            A
                            Anirudh Ballu
                            Jan 16, 2020
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                            Address: Brigade Software Park - Block 'B', 6th Floor, 27th Cross, Banashankari 2nd Stage, 560070

                            I applied for HDFC Fastag on 8th of January.
                            On 15th of Jan I received a sms saying "the Fastag is issued Successfully", which I have not received until now. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number ([protected]) is also not reachable.
                            I am bale to login with the Customer ID[protected] and the Wallet ID - [protected]. But I have not received the physical Fastag.
                            Please make the Customer Support number([protected]) accessible; where would the customer register a complaint if the Customer support number itself is not accessible?
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Saiteja Cheviti
                              Jan 16, 2020
                              Resolved
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                              Resolved

                              Address: Hyderabad, Telangana

                              Hi

                              I have been debited 177/- twice on jan 2nd and jan 15th stating as 3rd party txn inc gst. I made a deposit on 02nd jan for which once amount deduction is fine i guess. Not aware of all these.
                              Why is this deduction happening without our knowledge. Help me in this.
                              Could you help me reverting back my money which is debited again.

                              Regards
                              Saiteja
                              Feb 16, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 16, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

                              Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

                              Please feel free to write to us using below URL further assistance

                              https://bit.ly/2FWXFl0

                              Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                G
                                Gaurav Agarwal94
                                Jan 16, 2020
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                                Resolved

                                Hello team

                                I would like to bring to your notice that i had requested for a prepaid gift card on 23rd of december and i am yet to receive it. To my surprise there is zero communication on the whereabouts of the card and there is no well defined way to track the status of the card.
                                Till now i have received just a mail saying card is loaded with the sum, when i tried o conatct the customer care they requested for the entire card number which is not there with me as i am yet to receive the card.

                                Please do the needful as this is very frustrating and absolute unprofessional behavior.

                                Regards
                                Gaurav
                                Feb 18, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 16, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  K
                                  Kaushik Raut
                                  Jan 16, 2020
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                                  Address: Thane, Maharashtra, 401506

                                  Today I am trying credit card through cash withdrawal but cash not received and Msg Receive your card through cash withdrawal.

                                  Card N-[protected]

                                  Name-Kaushik Pradip Raut
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                                    S
                                    Shekh Yakub
                                    Jan 16, 2020
                                    Resolved
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                                    Resolved

                                    Address: E/9 FAIZAL PARK BARKOSIYA ROAD, Kheda, Gujarat, 387001

                                    I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
                                    Feb 18, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 16, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      N
                                      Jan 16, 2020
                                      Resolved
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                                      Resolved

                                      Address: C33 Blue bells choudhary park wakad, Pune, Maharashtra

                                      Hello,

                                      I have applied for hdfc fasttag on 12 december 2019. And received customer i'd on 18 december 2019. Hdfc send message on 18 december that your fasttag will be delivered in 8 days. Now it is more than month still i didn't received any thing.
                                      I am now planning to travel... Don't know what to do.

                                      Customer i'd[protected]
                                      Wallet i'd [protected]

                                      Regards
                                      Nikhil kulkarni
                                      [protected]
                                      Feb 17, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 16, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We would like to confirm that TAG was dispatched to your communication address & the same is received by cakara on 27 December 2019. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll-Free)

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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