Hindustan Petroleum Corporation [HPCL] — hp gas amount deducted from my account but booking not made

Hi
I tried to book cylinder online on my hp gas app on 22nd march 2019 at 10.53 am. And i have chosen upi payment option from my upi id. Without getting booked amount got deducted from my account and i have also visited to my dealers office for this but didn't received any refund to my account yet today is 27th march 2019. I also contacted bank and they confirmed that hpcl has received the payment.
Following are the details
Consumer no. 619765
Transaction reference no. [protected]
Amount - ₹669
Registered mobile no. [protected]
Registered email id - [protected]@gmail.com
Have also attached screenshot of bank statement.
+2 photos
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Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Mar 27, 2019
Updated by Rishikumar Thakur
Started receiving so many mail by frauds
Apr 08, 2019
Updated by Rishikumar Thakur
Still not received my refund
Neither they are contacting me
Complaint comments 

Comments

Air machine is not working at HP petrol pump near Pandav College, Umred road, Nagpur

Workers are refusing to give a complaint book.
[protected]

Sabariprasanna's reply, Mar 30, 2019
Hi sir... I'm say to petrol is fill with 100 in debit card..Worker is say not debit card only cash..But I'm not cash in that place so I'm very critical stage is moving...Many of the go and put the petrol or diesel that coustermer are very negative is going. So please rectifier the problem shortly 🙏🙏
Sir I Mangal Yashwant salve from
Pune taluka junnar
I have some problem with my regulator
So I want to change it

But our distributor is demanding rs 250

Is it regulator is free or not
Dear Sir,
Kindly change my registered mobile no. to [protected]. Distributors code 13971800, Gayatri Gas Agency, Inda, Kharagpur .Dist ph. no 657996 Consumer no. 643406
Pls sir/mam my my mobile number update [protected] consumer number 600199

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