Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I placed an order for home lpg gas cylinder on 29/06/2019 at 10:15 am and i also notify to hindustan petroleum's lohiya gas agency's representative about booking and requested him to make delivery as hindustan petroleum can. He promised me that my order would be delivered as soon as they can but still i am waiting for my order. And when i am checking hp gas mobile's app there is showing wrong information that is "delivered made successfully on 30/06/2019" but i don't recieved any gas cylinder nor any phone call from agency or delivery man then i made more than six calls to hindustan petroleum's customer care but they are also helpless. I am waiting for my order delivery.

Hello,
I am gaurav my i'd no is 709495
I booked cylinder for home delivery on 18-20 days ago but not deliver. To cylinder whenever i go to agency your representative said gas cylinder delivered on next day or tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with hp gas agency. This type of issue i will facing since more than 6 months. That's why i complaining on your complaint portal.
So, i am requesting you please resolve this problem as soon as possible.
Distributor name is : standard store but they have not any class of standard.

Hello sir.
I had booked a gas on 29th june and had made the online payment of ₹709.50 which was successful from my end but has not received at your end so i had requested for cash on delivery which was delivered today and i made the payment on cash as well.
But now the amount i have made online have not refunded back.
Please reply to my complaint as soon as possible

The staff of this petrol pump is very repulsive, first of all they never fill the adequate amount of petrol for the given money. Never display zero on the meter, and we can always feel the petrol given is less than other petrol pumps.
And when we complain about it, they start to misbehave and do not talk like literate people. We also have complained about this to the nearest police station.

Requesting strict action on the staff as soon as possible.

Hi

I am suresh kumar m (Consumer no-689943). I have hp gas connection. Now, my account is blocked. As i had not booked gas cylinder during last 180 days. I heard that there is another connection on my name which is not correct. I have already written application to my gas agency - ratnam agency, kukatpally, hyderabad to unlock my account.

Kindly, un lock it as soon as possible.

Gas agency: loknath cooking gas
My address: dakshin kali complex
Bl-tara, fl - 3h
12 barrister p. Mitra road
Kolkata-700035
Pls note distance between gas agency and my address is around 1 k. M

We are facing problem with hp gas delivery boy. Every time they are asking for rs 20-30 extra over the billed amount. They generally come for delivery from 11 a. M to 4 p. M and that time except my wife no is home so they insisted for extra money and today (2/07/19) he clearly said that if she dont pay rs 20 extra he will not able to deliver the gas cylinder and if we want we can complain to the gas agency.
So, this become serious issue as he doesnt care about complaint. Means hpcl is not taking these complaints seriously.
So my request to hpcl is pls provide resolution of this issue.
Rgds
Satyajit
Consumer no 615517

I took my car for a tyre pressure check because petrol pump offers free service of air for tyres, but i was very disappointed when the staff neglected and said that they can’t fill the air in my car’s tyre because it was raining. The rain was pouring very little and they said that because of that little rain pouring they cannot fill the air. What if somebody in in emergency and these giys do not fill the air. Please take necessary action asap.

Hi i am ramesh

I have applied for hp petrol pump dealership by paying 10000/- as per application fees, and waited for bidding date, but the issue is i did not got any information about bidding date (Did not got any call and mail), without informing they have completed bidding and allotted to some one, i want to know the reason why they did not inform the date and why not for bidding process, i have attached the application form please go through it and reply soon

Thank you
Ramesh m d
Applicant

Hpgas bkngno 593494 con 601727 bkng clrd 18. Jun.2019 anantha gas agen otp 2968 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I paid the amount rs.758 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payments.

Sir i am venu from visakhapatnam district, rolugunta mandal, rolugunta village.
Few days back i have filled petrol in my bike from rammohan hp petrol bunk at rolugunta, visakhapatnam district.
After one day my bike not starting properly and coming kirosin smell from my bike. This is arising daily when i am starting my bike. I have guessed they are fraud in petrol. So please take immediate action against the petrol bunk owners.

Petrol pump complain: HP Petrol Pump
Siddhi Vinayak Nagar, Madhapur, Hyderabad, Telangana, India
This incident happened with me twice. Asked for 2000 petrol, the guy filled 400 and then said sorry and filled 1300 again. I seriously believe something is wrong, cause same thing happened twice. And in car you can't see the difference of 200-300 when filling for 1700.
But this time my petrol started leaking, and was leaking for a long time till I reached destination
Petrol pump guys purposely caused confusion, 5 people were talking to me at the same time. Lady filing petrol had no clue what was going on.
I told her full tank, she filled 400 first then filled again did not consider auto full check indicator
When I confronted the guy about why they doing it, he was very impolite. The words spoken by him almost implied like a ### OFF.

Not going back here. This is cheating people

I booked a cylinder with booking no. 375620, cash memo no 1176225, but the status shows allocated printed, the cylinder is not delivered nor can i book new cylinder bcoz it shows "a booking is already pending for the consumer". Pls help, my consumer number is 508531,
Connection named as ab majeed mir,
Distributor name kiloo gas agency dooru, thank you

This is regarding HP Gas cylinder transfer within Bangalore City.
Source Distributor: Manrath gas Agency, Domlur ( Consumer No. 675434 ( Old:605885 ). Destination Distributor: Aishwarya Enterprises, Nagarbhavi 2nd stage
We received e-Customer Transfer Advise (e-CTA) Code from Manrath Gas Agency, Domlur in May2019, however destination distributor denied to take the form, as in the HP Portal or backend system, only 1 cylinder has been updated. We have been using 2cylinders for last 20yrs and the deposit amount for 2 cylinders have also been collected. We have all the hard copy receipts for the same, but the Manrath Agency has still not updated deposit amount/cylinders in the system. Being a senior citizen, I have been made to commute up and down 60kms (Domlur-Nagarbhavi) for this update. And now I have been repeatedly calling the Agency nos.[protected] have even raised complaint with HP GAS 19059608/30 but they just tell that issue is with Sales officer.When I ask the contact no. they give Telangana officer number
What should citizens like us do when issues like this are not addressed in a timely manner. Request management to please help resolve asap

Dear sir,
My name is satyam kumar ashish my hp lpg id: 2 [protected]
Consumer no: 603117 and my agency is madhuramma gas agency, sarjapur, bangalore, the connection has been blocked, for some unknown reason. I kindly request you to unblock my hp consumer account asap. Application has been submitted to the agency as well.
Thanks in advance.

Satyam kumar ashish
Id : 603117

I have visited three times at a petrol pump for filling of cng gas in my car. I regularly do payments using my cards as most of the payments i received is by digital method like paytm, bank transfer, phonepe etc but the pump situated in zirakpur by the name of shiva hp center denied taking the payment from card or paytm saying that they don't have time for that. I feel very irritated by the answer of the employee so i asked him about the manager. He replied that manager usually takes off by 6 o clock and there is nothing i can do to help you. After that i asked for any senior over there and before reaching to him the employee ran before me and said something to his senior. He simply asked for the card and my payment was completed. This was only one time i have faced this issue two more times and at that time senior also denied to take the payment from card and i had to collect all the chiller and complete my payment over there. It was a very big issue as whole nation is moving to digital payment method and we are unable to make payment on petrol pumps. Kindly respond and resolve this issue at the earliest and a reply to me will be appreciated. Thanks and regards

Dear sir/madam,
Kindly refer to my lpg id :
And the transaction no.[protected]

I booked a hp gas cylinder on 11 June 2019 from myhpgas.in portal through Google Pay (State Bank of India), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 829.50/- has been debited from my bank account but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did mot receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get my refund asap, for which i have paid.

Please find attachment of bank statement showing successful debit if the amount.

Sir. I have to lodge complaint against hp club petrol pump near tribune chowk chandigarh. Today on 22/06/19 i reached at petrol pump to fill petrol in my car bearing number pb11w4700. I was waiting there to fill petrol around 20 mins but not any single person came out to fill petrol in my above car. When i told one of the person regarding this than he told me to go another pump to fill otherwise wait here. We don't have time coz of cng station we have. We don't have staff to attend you. I want to lodge complaint against them to waste my time and harassing me.
With regards
Tejinder singh
10, kartarpark colony patiala
[protected]

My name is ==malathi roy

mobile no== [protected]

lpg id== 2 [protected]

customer name on memo is== malathi roy

customer no== 621975

last bill receipt no ==1170971 dated 17/06/19

old bank account == dena bank

recently linked to hpgas updated new bank account ===andhra bank

andhra bank account no=== [protected]

new andhra bank account updated date ===28/03/19

reason==i went to the hp gas office gachibowli sri sai krishna gas agency to link new bank account.
They suggested me to go to bank and link aadhar and hp gas account with bank account to the andhra bank branch only and then amount credited to new account automatically .

From 2 months, amount not credited to new andhra bank account after linked to hpgas account, it is showing under processing in bank.
But still it is credited to old bank account dena bank.

Please disabled the dena bank account
and allow enabled to new account andhra bank

i have provided some snapshots below.

Please fix the above issue as soon as possible.

Thanque

Hi all,

I did a transaction of ₹728.50 for cylinder booking where my transaction was successful bur sbi upi payment gateway called it as failed.

Where my money was debited on 9june 2019

Till date 20 June 2019. I haven't got my refund.

I contaced Google Pay Hdfc Bank they clearly says.

Money is credited to HP gas bank account.

Even they don't know why the transaction for failed.

But still if got failed the merchant should refund back in max. 3 working days.

But HP gas plays a bigfraud game where they stole money from persons bank account and says transaction failed.

Now if I am calling HP gas the customer care team is also dumb. They say sir i don't see your booking and we can't see ur transactions we don't have access.

Bloody hell. This HP Gas website.

Shame on such bignbrand.

Hi,

I have received the below message to my mobile number several times.

Thanks for fuelling HSD Ltrs 28.95 for Rs.2000.00 in MH02CL2605 AT HPCAL AUTO CARE CENTER BANDRA in MUMBAI. Txn Time[protected]:04:55.

Sender of message : VKHPCLIS.

I am located in Bangalore and i never traveled to Mumbai and more over i am not using HPCL card at all then how come i am getting this message to me.

I request you to kindly check and do the needful.

My mobile number : +91-[protected]

Thanks and Regards,
Surendra Reddy Dandu