HomeShop18 Complaints & Reviews

Refer my order no.[protected]
Sub order no.[protected]
Namely shabir ahmad wani
Area name. Sheikhpora
Dist:budgam
Post office: budgam colony
My order was collection of 3 bedshets and 2 mats by azaani among that the
One pillow cover is defective in one sets of a bedsheets
I revice this order on the date of 25 ang 2017
Kindly take immediate steps...

It has been more than two months of repeated phone calls and protracted e mail exchanges to replace a defective mobile phone with no result.

My sister-in-law placed the order on homeshop18 for "micromax canvas win-w121 windows mobile and micromax wi-fi router with inbuilt power bank combo - white bearing order no: [protected], sub order no :[protected] on 16th june 2017 which was delivered on 19th june 2017.
As soon as the product was put on charging, screen displayed black lines which meant that here twas some defect in the ordered item. She contacted the customer care representative and reported the defect. The customer care executive recommended that the handset be taken to the service center. The service center confirmed that the product had some internal defect.
The homeshop 18 was contacted again and it was requested to them that the product be replaced with a new one and in case of non-availability of the same, money paid i. E rs. 4000 be refunded.
The home shop 18 executive asked my sister-in-law to courier the product ordered and as soon as it reaches them, they will refund the money paid in the form of gift coupon.
The product was sent by courier on the address provided by the customer care executive.
It has been two months since then, neither have they sent the new mobile nor have they refunded/ provided any gift coupon of the same value. Their constant response to all the mails / phone calls is" we have forwarded the issue to the concerned dept, kindly wait for the final resolution. It makes one wonder how much time does it require to resolve issue?
The following are the mails exchanged regarding the same

Greetings from homeshop18!

This mail is in regards to the complaint against your suborder number[protected]
.

We request you to please pack the defective product in its original packing
Along with a complaint letter indicating the nature of the problem/defect.
Kindly mention the order number on top of the packing and courier the product
Back to us from any professional courier service, on the below mentioned
Address so that we can process the replacement request.

After sending the courier, please reply on this e-mail with the courier details
(Courier company name, awb – tracking number and dispatch date).

Please also share with us the scanned copy of the courier receipt so we can
Initiate refund of the courier charges. Courier reimbursement cannot be more
Than 10% of the cost of the product or inr 750 (Whichever is lower)

Dear customer care team,
This is to bring to your notice that the product sent by you to me sub order no:[protected]
Was sent by me by courier company dtdc on the below mentioned address as written in your last mail:

Spectacular media marketing private limited 7255, 3rd floor, ajindra market,
Near shakti nagar chowk, new delhi-110007 and details regarding tracking number and dispatch date was
E - mailed to you.
I am shocked to find on tracking the following details
T
Racking no. V38483934 last status
Not delivered (Receiver shifted)
Extremely disappointing on your part.
Please get the item collected from the courrier service and i request you refund my money as soon as possible.

The homeshop18 was contacted number of times regarding the address of seller and update about the receipt of the product sent by dtdc courier by my sister-in-law, their only response was that the product has not reached them.
However, we got the receipt of courier company which had a stamp confirming that the product was received by the seller.
The mails regarding the same are as follows:

Greetings from homeshop18!

This is with reference to your complaint on your suborder number[protected].

We appreciate your prompt response in updating the snapshot of pod with us.

We would like to inform you that we have forwarded the document sent by you to
The concerned team.

For any further assistance, please write back to us or call us on[protected]
Between 09:30 am to 6:30 pm.

We value your association and assure you of our commitment to serve you better.
Show original message

Chetan das
Customer support executive
Team homeshop18
[protected]

Dear customer care team,
Last i heard from you was on 21 jun 17, your mail stating that you have forwarded
The document (Snapshot of receipt of dtdc courier) sent by me to
The concerned team. It has been four days now, i am sure your team must have
Resolved my complaint.
Please respond with the final resolution.

Regards
Meenu

Dear ms. Meenu,

Greetings from homeshop18!

This mail is in regards to your complaint against suborder number[protected].

We would like to inform you that we have already forwarded your concern to the
Concerned department vide complaint no hs[protected] and they are currently
Working on the same. We request you to kindly wait for final resolution.

We apologize for the inconvenience caused to you.
Greetings from homeshop18!

This mail is in regards to your complaint against suborder number[protected].

We would like to inform you that we have already forwarded your concern to the
Concerned department vide complaint no hs[protected] and they are currently
Working on the same. We request you to kindly wait for final resolution.

We apologize for the inconvenience caused to you.

And it is 24th aug 2017, the issue has still not been resolved.

Dear sir,

I am getting fake calls and messages from [protected]. The person is saying that i am from home shop 18 and you have won prize of rs. 12, 00, 000/-. For claim you have to deposit 7500 in our account. When i asked him to give account detail... He said first give your account detail... I said y should i give my account details... He said he want to con firm that you are the same person who has won the prize... He knows each and every detail of our purchase from homeshop18... I want to know how our data get circulate in the market?? I have the recording of the call for your reference... When i talked rudely with him... He starts abusing me...

My mother placed an order for handi set start of the august and they delivered the product in the start of second week the whole product was waste, it was broken and damaged. So we requested for refund they told it will take 5-7bd once the product is reached back to there warehouse and that will take another 3-5bd. But replacement procedures was easy they came and took the product back and promiced it will be delivered before 14aug and the product never came and from 14 aug everyday iam following with them till now my product is not delivered. Everytime each guy promise each date nothing happened yet i spoke to most of there seniors and lead name bhramdev they all are scripted they don't value customer feeling. Only they no to say "sorry for the inconveniences your complaint is been registered it will be delivered as soon as possible" this is the fake site were they don't respect there customer feeling. When i said them on 14aug your senior had promised it will be delivered on 17 aug and today it is 19 aug they say sorry for the inconveniences it will be delivered in 24-48hours again i called on 21 aug there lead name bhramdev wait it will be delivered on 22and today it is 24 not delivered yet. This is the fake website or they are doing spam.. Until i get response every day i will rite a complaint in all the social media...

Hi,
Today morning we got a call from the no [protected] saying that you won a suzuki swift dizere car in home shop 18. Below message received from the name of vk-hoshop

Dear customer congratulation you won prize
For home shop 18 t. V chanal. 15 august dhamaal contest.
You won maruti suzuki swift dizer or 8, 30000 you received prize for registration charge 8, 300 only deposit on any bank more detail plz. Contect [protected]

After this i asked him send a official email to my id but he refused to send the mail saying that i[censored] need any clarification regarding i will tell you over phone only. Even i have received a call.. How come the data is been leaked from hom shop 18.. How can we trust homeshop18 now.. Atleast we r educated we call surf and check the authentication what about others.. We would requst homeshop18 to take necessary action or u may loose on to the creditability..

I have got a message from homeshop18 that i have won tata safari worth rs 12, 80000. There will be two option's neither tata safari or cash. So after reading that message soon i got a cal from these number [protected] name suman kumar. He told me to deposit 5, 500 as registration fee. I was so excited so i deposit that cash. After that he gave his ac/no and he told me to deposit 12800 as gst so i did that when i called him back he said it will take few days so he is still in contact. I told him if that work doesnt become return my cash to me. He said i will ask the manager n let me no.

I have ordered spells induction cooktop on 03.08.2017 vide order no :[protected]. The ordered item was dispatched through safexpress wb no : 86146548. But even after 17 days, the material not delivered. On enquiry with safexpress (No. Of times), at last they informed that the was lost by themselves and advised to contact homeshop for item delivery.

I have received 2-3 calls in a day from this no. [protected], they are saying that they are calling from homeshop18 gift department and they telling me my personal info full address name number and order details and said that i have won tata safari worth rs. 12, 60000/- and had asked to transfer rs. 7500/- to an account to get the home delivery of the car. He also said i can give my account number and amount equivalent to the price of car (Rs. 12, 60000/-) would be deposited to my account. Also he kept chasing me saying that if you don't responed in another 1 day your prize would be given to some other. I gladly said please do that. So my sincere request to the homeshop18 cyber dept to look into the same at the earliest so that these frauds dont take somebody hard earned money and run away. Thank you.

I had purchased through online by paying through paytm mobile no. [protected]. Item received 2 weeks back at 11pm night by gati courier at kolkata. Last week i had opened package and while using found water doesn't stay for long time in the bucket. After 7-days o[censored]se detected that bucket is cracked. So please replace it.

I am an air force officer,
Mob. No. [protected]

I received call from homeshop 18 on 19th august that i have won 1st prize is 12 lacs cash or 2nd is tata safari car. Since i had truecaller the call was from bihar. But i asked him where are u calling from? He said i am calling from delhi branch. But i v chkd on truecaller that that no. Is of bihar. I came to know its a fraud call. Since i haven;t received call from the mumbai branch & no mail was received. The no was [protected]. How did he got my no?? He asked me to give my bank details & asked me to send rs. 6000 to pay. I said you send me the amt first then i can send you rs. 6000.

I have ordered the product in which description was whiteglow skin whitening & brightning gel cream spf25-60gms, but product delivered of only 40 grams.
This is the 2nd time i got this delivered. Both the times i got this same 20gms less than committed.

I am totally depressed from this kind of service & fourgery from such a renowned online shopping website.

Expecting a quick response from your end.

Dear sir,
Please refer subject order no. As your advertisement on your web site & tv. You have promised in combo of royal (Super saver - 21 pc complete home essentials by royal living) is bed sheet are in cotton, sofa cousin cover size & etc.

Complain : 1- bed sheet edges is not line to line.
2- sofa cousin cover is too small size as like kids toys
3- carpet base is too chip quality.
4- curtain hole ring is not in plastic ring.

I had tried to reg. Complain at your complain no.[protected]
But not body response in 1 - 3 days continue running auto generated message (Plz. Keep on line our exec. Are busy on other line) after 30 -40 minis my call has been dropped automatically.
At the last on 14.08.2017 i had talked to your exec. To mr. Ravi he said to me that he will not reg. May complain.

I am not satisfied at your service kindly resolve it or refund my cash amount immediately. Ph. [protected]

I was ordered mido m99 dual sim bar mobile phone combo[protected] on 12/08/2017 and that was delivered to me on 14/08/2017 but when i opened the parsel, there one phone was not working properly.it is request to you please replace phone .
phone charger is also damaged and earphones not in the box.Any representive of company not given us proper resposne from last two days of this complaint.

seller name and address
Bora Mobility
4/49, 3rd Floor, Saraswati Marg, Near Regent Hotel, Karol Bagh, New Delhi, Delhi, 110005
Branch code PTA/DPC
order no. [protected]
suborder no, .[protected]

Hi Homeshop18 Team,

We have ordered Ikall red color mobile but we received blue colour and that too sim and memory card is not working.

Portable cooler is also damaged.

So we need refund. We don't want any replacement of product.

[protected][protected][protected][protected][protected][protected]---

NOTE:

as per your "Refund policy Document it's no where mentioned as "ELECTRONICS" goods are not refunded. check the link below
http://www.homeshop18.com/s/refund-policy

why you people do these kind of DIRTY / UNETHICAL BUSINESS and fool the public, reason of me telling this is, see below points

1. when you advertise the product in TV show WHY YOU DON'T CLEARLY MENTION ON THE POLICIES.

2. we pay to HOMESHOP18 not ot seller, so HOMESHOP18 will be held responsible for mistakes done by seller.

3. when we ask for refund why are you denying to it.

4. when you can't deliver the product as you show in TV's then you are fooling people in INDIA.

5. when you are in "e-commerce / online business you are suppose to have QC in place properly to deliver things in good mode.

6. check other online business such as "flipkart or amazon" they do transperant business by clearly staing the return policy while we buy and in their portal it's clearly mentioned about retuns/refund policies and they stick to that.

7. but you HOMESHOP18, your refund return policy tells something and you are doing something... why is this difference o[censored]nethical things happening.

8. one request, if you want to make money make no issues, but don't fool people by cheating them from selling you footpath items by redressiing in TV's... have some kind of R&G to yourself and for organisational business sake.

9. know i'm unhappy / dissatisfied with your product and don't want any kind reasons from your end... just REFUND MY money.

10. WARNING: if you don't refund and try to play business games, i'll step into "HIGH COURT OF KARNATAKA" and ask for justice and sit in "Social / TV media channels and put all my bills and your dirty products and explain to public that how HOMESHOP18 is fooling and cheating people and enjoying by making money.

11. i'll see your business o[censored]nethical and dirty things STOPS and people of INDIA stops buying from your portal.

12. IMAGINE: if my efforts makes impact on your business and your business is shut for 30-60 days imagine the profit and loss and compare it with my bill.

13. moral of the story is don't mess with educate and ethical people like me and especially with KARNATAKA people to selling you cheap products.

14. just REFUND my money is my words.

you can call me to [protected] or can come directly to see your product, my residential address is with you already.

we Karnataka people support for good things, REBEL at the same time for unethical things.

hope you have understood / forecast ed your future.

Dear sir
I have received order no [protected], which i have order, sir but we are not satisfied by that type of lehnga and jewellary, which i have seen on when order but you send it is totally different from which i have seen in website, so therefore refund my money back.

I am very grateful to you.

D/o ajay singh
Nikita singh
Villt post_kendui
P. Ss magadh medical gaya
Dist-bihar
Pin code 824231
Mb no -[protected]

I today got message as such"shop cj congratulations you won first prize tata safari seater 4*4 suv and price 1280000 registartion charges 12800. I paid 12800 for acc no [protected] for sbi. Helpline number (Toll free) [protected]. After sometime a call from mob. No +[protected] received saying about this prize. I request you to please enquire this and inform immediately.

Soliciting your co-operation.

Yours faithfully name hardeep singh amritsar.... Contact no [protected]

I had ordered a vox v5555 four simply mobile phone on 12/7/2017 which i received a few days later. The battery was found to be defective. Immediately i called up the customer care and told them to replace it. As per their return policy they should have replaced it immediately but i was told to courier it to a certain address. I refused to do so because i purchased the product and since it is defective it is homeshop duty to replace it by sending a fresh piece through courier. Then they told me to take it to a service centre called service world shop no 27 old taxi street behind vasan eye centre the mall kanpur. I did that and gave them the defective battery on the 24th of july. It's almost more than 14 days and they have not intimidated me about the receit of the new battery. It is a case of customer harassment. I'm requesting the home shop 18 retail that please do not harass us like this. If i don't receive a new battery at the earliest (Within 3 days) i shall be forced to go to the consumer forum and lodge a complaint for which you shall be wholly responsible

Invoice no nikoa/17-18/193010
Order no [protected]

I ordered my product bikano kaju katli and rakhi for (Rs. 831) from homeshop18.com and order number is[protected] on 29th july. I wanted to send it to my brother to kanpur for auspicious day of rakhi. But, still my order is not delivered and customer care is still telling me wait for 2 days. I really don't understand why they are too much of time.

I raised the complain for this delayed shipment but received no response from them.

Dear sir/madam,

I would like to bring to your notice that there are people calling me and telling me i have won fist prize tata safari. They ask for money to deliver the prize etc. The number they call from are [protected]

They have all my details phone number, when i purchase, amount and what i have purchased.

Seems like someone related to homeshop delivery is doing this. I request you to take action on this as this is breach of information and security.

Awaiting your reply. Will make a police complaint if no action taken at your end

This is regarding my order number: [protected], and sub order number:[protected], the mattress protectors received are useless and absolutely bad quality, contrary to the claims made by company on tv and in the product description, now they say that they cant refund the amount, since they have a 48 hour refund policy. But after i paid 1900 for such bad quality product, it is imperative for the company to return/ refund the product.