HomeShop18 Complaints & Reviews

I ordered vyouguish tops from homeshop18 and the size i ordered was xl. These people hv sent me some other tops.. not what i ordered and that too all the tops have different size.. this is the fourth time they have sent me a wrong product with wrong size. I cant understand how can dey pack 4 different sizes in one pack.. everytime its happening with me..

Today I have received LYF FLAME 1 Mobile, After inserting sim. I found the mobile not working. Because It fail to read it .I tried with another sim, but it could not read any of the sim, without any more use I found it become hot also, , please do the needful in this regard,
Please give me urgent replacement or refund the amount as early as possible, so I can gift a new mobile to my wife

Thank you

Sir on 09 Aug i order a product order no[protected] magic mop combo from homeshop18 which was delivered to me as defective, which i returned it back to homeshop18 via professional courier who charged me 720/- rs which homeshop18 is denying to give me. first they deny to pick the defective item which was delivered to me and now they says they will not pay the amount which i paid on sending the product back to them. sir i m in totally loss.

I am order perfect white - whiteglow kit with makeup essentials by lotus herbals, my order date 29/08/2016 and my order no is [protected], my product value rs.999×2=1998+71 (delivery charge)=2069. but my product delivered on 3/09/16 and i will pay total amount rs. 2069 but l don't received 2 products, i will receive 1 complete product. then i complain (3/9/16) my problem by phone but i don't received (perfect white - whiteglow kit with makeup essentials by lotus herbals) my kit, i will receive one lipstick on dated 8/9/16. then i will complain my all total problem but i don't received my original kit i received a neil polis on dated 13/09/16, then i will complain this day and they are send one lipstick on dated 27/09/16;what do i received my original completed one kit (perfect white - whiteglow kit with makeup essentials by lotus herbals), please give me my product and solve my problem.

Order no-[protected]
I received wrong package, which i couriered back on same day. I had to send courier details through email, phone call and whatsapp no.
Homeshop18 received my package on very next day, though they kept saying 'returned package not received'. After i gave proof of delivery from courier service, they accepted that it is received. Then anytime you ask they say 'in process-wait for 4/5 days'. Their customer-care is of no help, keep saying - we apologize, wait for 4/5 days. They closed my online complain stating they already have a duplicate complain, which i don't see anywhere.
Very frustrating to communicate with their customer care. They keep saying wrong package was delivered at mumbai, which was my old address and i had changed long back in their system and i had received wrong package on my new gujarat address only.
Now i am not sure, whether i will ever receive my correct order items, whether i will receive refund of my courier charges.. And if they dispatch what address they will send.
I am facing a mental torture.
I highly regret ordering from homeshop18.

Hi, my name is daisy i have booked organizer set from "homeshop18" on 17th sep 2016. They said buy 17 pc organizer set & get 18pc free but i have received only 17pc also i have select "maroon" colour but i have received 2 pink and remaining set in maroon colour. I have complaint in customer care id also but i have not received satisfactory answer from them. Kindly suggest.

Order no.[protected]
Awb no.[protected]
Rs. 1100
Order date-17-sep 2016
Received date-21-sep 2016

I order glamour girl pack of 4 tops on 25-aug-2016 my order no was[protected] but i didn't like cloth fabric then i return that order on 29-aug-2016 sub order no was [protected]. It's above 1 month gone but i didn't get the refund. I called and mailed lot of times they always told after 3 or 4 working days you will get the refund but still i didn't get the refund.

Pathetic return process of HomeShop18. Placed an order (order id- [protected]) for 7 pc non stick cookware but as soon as I received it, I decided to return it as the size was too small. This was the first time I ordered on homeshop18 & it might be the last time also. Initially I called on 12th September itself on [protected]. The call continued for 49 seconds before getting disconnected automatically. Then I called again on 15th morning & the executive told me that she was registering the complaint. But when I called them today the HomeShop18 people straightway said that they can't help me since its more than 48 hours & if I had called even on 15th sep by evening, they would have registered the complaint. When I told them that I had called they said there is no record for any call. What a cheap way of rejecting a return complaint. This is quite unprofessional of a company that promises so much in its TV ads.

when I posted the issue on their facebook page, they assured me of resolving the issue but even after more than 7 days, no one has contacted me yet.

Orderd a 2 bottle set of milton from homeshop 18, but instead of 2 bottle set got only 1 bottle and that of also small size i.e 500 ml as i hv ordered set of 2 of size580 and 600 ml, and when raised d complaint with homeshop 18 they told to send bottle back and get it refunded, bt i say them to send d 2 nd bottle f set, bt they denied for it and when i told them about inappropriate size of bottle nd said dt i will go to consumer court then they send a message dt u will get ur bottle within 11 days, after that they stopped replying f my mails nd also don't provide me wd shipping details etc., so i suggest others never to buy from such homeshop 18 likes companies, shame on u homeshop

Hi I got zen android mobile on 20th sept 2016. The charging and start button of the mobile was.not working. I complained to customer care but they denied to replace the product. I was said to talk.with zen care. Again I force and raise question of consumer right then the customer care executive told me that soon courier boyw will go to ur home . You give the product to him . we will replace it. I said to send him miromax convass whose extra amount I will pay in cash but he denied. Till now no one has come to my home. God knows what will happen

On line shopping 08.09.2016 at 8.00pm i m one home appliances material order rs.1100/-cash on delivery. two days after i m revived the order and watching the material i m shock. material defective . so i return the applliances 11.09.2016 at 2.00pm i m so many times called the on this no.[protected] . i request plz. return my payment but dept. not paid my 1100/- rs. i m not interested u r coupon . so kindly return my amount.

After having received the product, in mistaken by me l intimate to homeshop18 regards products that there USB cable and USER guide missing.
Let be excused me, not only USB cable and USER guide missing but also whole product is different from what I ordered.
wrong delivered product name:BT mini speaker and photo copy attached herewith.
So I request for proper step of replacement.
Reg M:[protected]
Date:[protected]

Alok Shankar Das

I ordered a tablet Zomo sprint max from homeshop18..And i received it today.. order no-[protected]
but the frnt camera option of this phone is not properly work..
so i try to contact costomercare but the costomer-care not responding the complaints..
so take some necessary steps to prevent this type of issues.
and mail me what is the process to return this damege product..

Order number:[protected] and mobile number: [protected] . I return request this order and you requested me Please send our address. So I sent your address and you already received my return item but still not refund my money and courier charges 230 Rs and I already informed you my bank account details and I am call your customer care for 2 days ago and I am inform this problem and your representative inform me you refund received 3 business days but already many days after. So Please quickly refund this product money and courier charges 230 Rs in bank. ( Already sent you awb number with bill ) you know my tracking number. I already many times feedback your feedback email but still not refund.

Dear Home Shop 18 Team,

Please canceled my order is [protected] Swing Machine USHA.(Silai Machine)

due to i want purchase this item from Credit card but we have not found that options, but anyway order booked cash on delivery but I am not available in my native place. so please request you to canceled my order thankfully.
Many times i am trying to call customer care but all time show busy.

I

Dear Sir,

I purchased Pent 8 inch Tablet in last Month but Voice quality and Sound is not good will u please help me to resolve or replace this product.
i am unable to use it please replace it or suggest me to new exchange or new phones. I will also liable reduced some charges you will be charged. and i am starting to using this tablet in last week.

awaits your valued reply.

Thanks & regards,
kiran.

Your company is a total fraud you guys don't know how to deal with your valuable customers.I ordered three product from your website in the period of time 5 to 15 Aug when you guys showing some kind of offer i.e if you buy three product in time Interval from 5 to 15th Aug and you will get a mobile phone ( iKall comp. ). When we buy three product from you guys one of your representatives said you will definitely get a mobile phone 21 days after delivery of your last product. Today when we call you regarding information about it, One of the representatives said the scheme is over long time ego and when we query about it, you guys said the offer was on purchase above you ordered. This is absolutely ridiculous guys this is not a way to business to cheat with your valuable customers. One thing I want to clear in this every single time when we talked to your representatives about is there any hidden condition or anything regarding this offer you don't tell us a thing and now you have done this. This is unprofessional this is not the way to do business with your customers.
In the last, i want to say that I will take legal action against you guys . If there is need to go to consumer court I'll go .
#HomeShop18

Contact no - +91 [protected]

One of the order no is[protected]

As per your terms and conditions, I bought above Mobile and got delivery on 17.09.2016. It was suggested by you that as and when you will got the above mobile, you may contact to nearby reliance digital store and you will get reliance jio sim instantly. But, it is mention that I approached two Authorized reliance digital store at Unjha, but they denied to provide any preference for above mobile holder. They told that you may approach only if you Purchase this mobile in my shop i arrange the Sim but you puchase Home Shop 18 iam not provide sim. It is not tolerable to me. Hence, I want to return my above mobile. Please send your representative to collect the same

I had placed an order in homeshop18.com. My Order no is : [protected] and Sub Order number is :[protected] .

Order Placed : September 04, 2016
Order Delivered : September 09, 2016
Product Tested on : September 11th 2016,
Tried to complaint on the same date but need to call on Morning 10 AM to 6PM between this time. So Raised a complaint on 12th Morning.

Complaint Number : HS[protected]
Brand Name : AV ENTERPRISES
Brad Head : Ankur
Mobile Number : [protected], [protected], [protected]

I already spoke with Brand Department and they are ready to take the defective product return.

But from Homeshop18 Customer care is not at all responding for my complaint.
They are lying and saying that not able to contact with the Brand. So while I was in a call with Customer care of Homeshop18.com I kept a Conference call with the Brand. It has been more than 10 days still no one called me from Homeshop18.com.

I called them several times but they are saying only one word I need to wait for 2-3 working days. It has been more than 10 days no one contacted me. I already raised a ticket to them but they simply closed the complaint.

For more details please contact me on
[protected]

Hello,
My name is venkatesh, I have placed a 3 shirt combo with mark pollo watch free. I have received the order on sunday afternoon and paid Rs.1100/, unfortunately i was in out of station and came yesterday and saw my order but one of the shirt in the combo was tore and the size also not fit for me. I need either replacement of good product with "L size" or refund. I have mentioned below details for your references.
"ORDERED BY NAME: VENKATESH"
"ORDER NO; [protected] "
courier code:50612763
seller SKU code. T02MAY2016-PC3FSCW-M
SELLER INVOICE: SHRE/16-17/128392
INVOICE DATE: 15-SEP-2016
PACKING CODE: L-13/BAG3
BRANCH CODE: NGM"