Ibibo Group / Goibibo Complaints & Reviews

I created my mail id on ibibo.com many years ago and I gave that as my backup id on several platforms and now that I need to reset my gmail accounts password. I cannot do that since I cannot find a way to login to my ibibo mail account. I have that gmail account as a backup in almost every website, so kindly give me access to my ibibo mail account at least once to reset my other account.
Kindly help me ASAP.

On 7th July i early checked in the hotel Surbhi guest house dharamsala booked through redbus and the hotelier denied to accept early check in and one of your employees named rahul apologised for the inconvenience and told me that a refund of rs 500 for additional services and a compensation of rs 500 will be initiated soon but no Action has been taken yet I haven't received any refund request till now

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

Dear Sir,

i was booked Citrus Hotel in jaipur dated 14th May to 25th May through Goibibo Mobile Apps, My new joining in company at jaipur but when i reached Jaipur at 14th Morning and call for early Check-in Citrus Hotel denied to check in and reply we will not allow you to check in because Goibibo book hotel on wrong price so please contact Goibibo.

when i call to Goibibo customer care they reply after 2 hour, they replied hotel website show wrong prices due to technical problem so i am put request from our side for refund your money that time request goibibo for arrange another hotel for same dates but they denied for ..

after all that conversation goibibo send msg for feed back foe how was your stay at Citrus hotel and i was mentally as well as physically disturbed by Goibibo and Hotel.

please help me for stop these type of activity happen in future i have atatched all msg and call recording for your review.

Regards
Vipin Dubey
[protected]

Please provide compensation for cancellation of goair flight on july 4thfrom mumbai to goa Pnr J7MDWJ.Also let us know who would compensate us for overnight stay in mumbai new flight tickets and loss of one working day
The goair counter at mumbai airport has taken a written complaint but they refused to make any alternate arrangements or arrange stay in mumbai. they asked us to contact the booking portal for compensation.please let us know at the earliest

Tanvi Sanzgiri
Savita Sanzgiri

I have made a booking for 5 rooms at millennium hotel, faridabad on 28th may 2018. Few days ago, i have received a call from hotel stating that the rooms are not available for the mentioned dates and i have been asked to cancel my bookings. I cannot cancel my booking as i have made my arrangements accordingly. Hotel management is informing about the glitch or rooms unavailability after ~20 days of booking, which is unacceptable. I have asked the hotel personnel to send an email briefing about the same, however; i have not received any email yet. I am trying to contact hotel but no answer. Secondly, i checked online right after i received a call and rooms were showing available in this hotel for the same dates. I am not sure why hotel is not accepting the booking (Maybe prices have been increased). Whatever be the reason is, but this type o[censored]nprofessional behavior is completely unacceptable.

Raised a query with goibibo; however no progress.

Booking id: htl7uunp54

My name is neeraj bhargav my mobile no is [protected] jaipur to delhi cab booking complaint
I had made a booking on[protected] after which i had made online payments even when i booked a cab whose amount was rs 2273 and the money was cut from my account and my cab book book was not done and my paise also cut me how have not been back anymore and no one is help me

I booked a bus from goibibo from lucknow to delhi, the operator confirmed the bus number and the seat number.
When the time came, they asked me to switch bus and seats to an upper to which i was not okay with and said no.
The goibibo team and the bus operator jagdamba tourism left me stranded in the middle of the road and in a very unsafe environment.
They told me they were not going to give me seats and the bus left without even stopping. All i was offered by goibibo was a refund.
I suffered immensely and ended up sitting on the road till now with nowhere to go in a very unsafe environment. They had taken extra money from someone and booked my ticket which has become a habit of goibibo and the travel companies. I will miss my meeting which is going to cost me a lot and also now loss of time and money in trying to reach delhi.

I, PAWAN KUMAR Mobile no-[protected], PNR-TS[protected]ARPI, Booking id-GOBUS7cf36fed44 had booked bus to travel from Pune to Bangalore on 01 july 2018 through Goibibo. I was waiting at my boarding point Hinjewadi bridge since 7pm. I called Goibibo customer care([protected]) at 6.39pm(screenshot of my phone call log attached) to inquire about my booking after which i received a message in which contact nos bus operator were mentioned(screenshot attached). I called up [protected] at 7.23pm and was told that bus will arrive at my boarding point at around 7.45pm. I called the same no again at 7.41 pm and was told that bus will arrive by 8pm. I called the same no again at 7.58pm and was told that the bus had already departed from my boarding point and was given bus driver's no([protected]). On calling the driver I was told that bus will wait near Pashan bridge and i was asked to reach Pashan bridge. I had to hire an auto costing me Rs 100 in order to catch the bus. I would like to get my auto charges back and register a complaint for the inconvenience caused for such poor service.
Regards

I had attempted to book for a round-trip from bangalore to delhi for june 29th via goibibo on 26th may.
The tickets were not booked but an amount of 8314₹ was deducted.
After attempting to contacting them about this, unsuccessfully, they did respond much later saying that the refund will reach me within 5-14 bank working days.

After almost the whole of that period, i tried contacting them, as the refund hadn't arrived by then, and they had said that there was some errors and they would be restarting the refund process afresh.
They would not have given even this lie of a reply had i not asked.

A further cycle of 5-14 days later and nothing still.
All their phone numbers from the net are bogus and the whole setup seems a genuine fraud, rather than a company.

What's required to end this scam?

Thanks in advance,
Harisankar

Hi,

I was booked one ticket Using goibibo app ( no [protected]) unfortunately ticket was not recieved but money got deducted from my account through TEZ. Suddenly i called the team and said the same and they responded like i will recieved the money with in 2 working days, and i can book again on that time for getting another ticket. And i booked and i travelled from Chennai to Aluva. Till now i didnt recieve my refund for the first ticket failure. I called the customer care more than 7 times and i got reply like it is already escalated and refund is under process. One month reached now and till now i didnt get any refund back. When i try to call them again i couldnt reach them.

( i got information like the money is with goibibo right now, both from TEZ team and Goibibo Team. I gave them more than one month to solve this issue but i didnt get a satisfied response.

Amount was 950
Date of booking[protected]

I dont know how to recover my money, and it is absolutely a fraud method by Goibibo Team.

Thank you
Rahul Nath
Kochi

On last friday, dated 22-jun-18 i have tried to confirm 4 train tickets from delhi to haridwar to my family from goibibo app. After deducting the payment of rs. 2160 from my syndicate debit card, the application showing that it'll take 20 mins for the confirmation from irctc, but after 20 mins it's showing the tickets are not confirmed so i chosen for refund to the same account from which i have done the payment to goibibo. Till now a week has been passed away but till now i didn't receive any refund from goibibo.

Goibibo goibibogoibibo.com
#goibibo goibibo goibibo
Dear friends, travelling abroad, booking tickets with goibibo be aware!!!

My name is vikram, i booked airline ticket with goibibo on 8th april 2018. Below are the details of the flights:
Air india flight-ahmedabad to newark, usa, date & time: 23.04.2018, 04.55, pnr no. Jn3v1,
Flight no. Ai171, goibibo booking id: amdn2fylk cost: ₹41, 948

After booking tickets, i changed my mind and decided to travel on different date and booked direct flight with united airlines. Immediately on 9th april 2018, i initiated online cancellation request through goibibo website. Before request, i read goibibo cancellation policies, terms and conditions. And then after cancellation, i called goibibo about the refund and payment process. Customer executive informed me that they received cancellation request and suggested to discuss payment refund and card policies with bank for better clarity.
After few days i noticed that, i have received email form goibibo saying your tickets were not cancelled, and you need to confirm the cancellation process by accepting cancellation charges written in the email. That email was mentioning high cancellation charges and taxes. Until i notice that email, my tickets were already showing 'no show' category of airline.
Goibibo told me that i did not give any email confirmation (Which was not required) neither was i reachable on phone.
For 'no show' category goibibo penalized me below charges
Airline's fee: inr 15000/- per passenger
No-show fee: inr 12000/- per passenger
Refund & admin fee: inr 300/- per passenger
Govt. Tax: inr 1365/- (05% of the total penalty) per passenger.
Goibibo service fee: inr 649/- per passenegr.
Convenience fee: inr 599/- per passenegr.
Total cancellation fee: inr 29913/- per passenger.
Now the reality is:
Cancellation process was a one click process as per their website. They asked the confirmation of the cancellation process at the time of clicking confirm cancel button. It was clear indication to confirm cancellation of your ticket. But the fact is goibibo did not cancelled the ticket and kept it open and now they are arguing with me giving the reason that i did not given confirmation to their email.
There is no need to send any email if i know, i am cancelling the ticket through web application, i am following your all steps you are asking me about confirmation of cancellation on web application.
Its almost 2 months over, i am calling them about my refund, every time they explain me new process, i had given entire demo of cancellation process which was mentioned on their own website. Website itself is asking confirmation, then why they need email confirmation? I cancelled my ticket prior to any delay. They understand their mistake, but not ready for refund. Every agent/customer executive is tranied in way that they should convince the customer that this our policy. Then i told manager, senior manager to read the cancellation procedure loudly, they read it and then hangup phone, disconnected phone calls. Then i understood they are trained purposefully to set the email trap.

Please notice, the big scam that goibibo is doing, there is simple cancellation process given on website. They ask stepwise all information needed to cancel the air ticket. Twist is they have few contradictory statements which are not self-explanatory. E. G. Depends on airline to airline and depends on the situation. Now what they do is, they send cancellation email with higher price to customer including goibibo fees and taxes. But at actual they must follow the cancellation policy of airline.in my case i cancelled the ticket very next day of booking, so it should be considered normal cancellation. Cancellation charges based on slabs like before 72 hrs, 72 hrs-48 hrs, 48 hr-24hrs etc. Air india cancellation policy is fair and mentioned on their website. Air india offer 100% refund on cancellation of ticket booked 7 days prior to departure through their website or office. Then why goibibo is getting 15k-19k cancellation fee for normal cancellation.

Based on cyber law policy i can claim my refund.

I don't want to stop here, i am filing fir or court enquiry against them to conduct audit for last 3 years to identify, how many cancellations has been done? How much money they raised through cancellation process? How much money they returned to the airline for cancellation? Are there cancellation process are adhering to the standards of industry.

I am attaching the document of goibibo which explaining cancellation process on web. You will notice the confirm cancellation button in last slide.

I request all passanger travelling abroad with goibio, please ensure that you read policy and refund process.

Goibibo purposfully keep the passangers cancellation process under the validation. They just try to catch busy fish who dont care about 15-20k. The person may be in hurry or lazy attitude can loose your handsome/fat money.

They have two cancellation policy. One has complete web process of cancellation (Please see the bellow link) but they dont use web based process. They just try to catch you in their email based cancellation process.

Shortly i am coming with all the necesary information, call records and conversation with consumer affair portal govt india. Then you will come to know that why they use email cancelation process against standard web cancallation process.

https://www.goibibo.com/flight/searchticket/?action=cancel

Soon i will be posting the call records for last 3 months, the reply they given to government about the refund.

I had booked a grand room for three days from 04.06.2018 to 07.06.2018 in hotel kings corner raja park jaipur india through goibibo on 03.06.2018 booking id [protected] and paid rs 2587 in advance. On reaching there i found that hotel was under repairs and it was impossible to stay there without having any facility, it was very disappointing situation. Before booking goibibo should have been confirmed about the facilities. At that point of time i had to go for another hotel.
Please arrange to refund my money rs 2587 and compensate against mental tension. Further pay rs 5200 also which i had to pay in another hotel.

I booked a flight ticket from manila PHILIPPINES to jaipur INDIA, through go ibibo mobile app
When i made payment through SBI UPI mobile app, the payment was successful and it debited my account 9369 INR
but when i got beck to the booking screen a message was displaying about payment failure.
I have all the payment details with me,
I hope my problem will be solved as soon as possible

I had booked two tickets on 27th january and i was supposed to get a cashback of rs 1110 in 90 days, it has been around 5 months and i haven't received my cashback even after raising the issue with goibibo a lot of times. I want to say that stop fooling people because while booking you people show offers but those offers are never redeemed.. Even after complaining lot of times there is no response and it is very difficult to reach goibibo customer care

I have booked accommodation at batasia loop homestay in darjeeling from 5th to 7th june. Attached is the detail of booking. Upon reaching the hotel at 9 00pm, the hotelier rejected our accommodation saying the home is already full (Hotel contact number [protected]). Upset by this along with my family, i searched for another accommodation and checked-in at midnight 11 45 pm. I have raised a complaint bearing ticket number 23730495 in goibibo after several customer calls. From last 20 days, i am begging them for atleast refund the booked amount, but to no result.

My details:
Boddapati satish
Booking numbers: htcrp3b8531 (Gibibo refunded)
Htcrp3b8532 (Goibibo not yet refunded)
Booking dates: 5th june to 7th june
Hotel: batasia loop homestay, darjeeling.

To,
The goibibo
Dear sir,
It is informed that, i moti kumar a holder of sbi saving bank a/c no. [protected], branch with sector 12b, dwarka, new delhi. I have issued a debit card with my above saving bank account vide debit card no. [protected].
Unfortunately, 5 nos. Of transactions have been done by my above debit card on 23.06.2018 on pos payust[protected] at www.goibibo.com, which is not done by me (Unauthorized transactions)
The details of transactions are as under –
Transaction no. Terminal id txn. No. Amount (Rs.)
1 pospayust[protected] sbipg[protected] 1995
2 pospayust[protected] sbipg[protected] 1995
3 pospayust[protected] sbipg[protected] 1995
4 pospayust[protected] sbipg[protected] 1995
5 pospayust[protected] sbipg[protected] 1940
Total amount 9920
I have now about the above transactions through the sms on the registered mobile no. [protected].
It is humbly requested to kindly take the necessary action to recover of amount rs.9920/- at the earliest.
Thanking you.
Yours faithfully
Moti kumar
#[protected]

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name aarti. Mail id [protected]@gmail.com

Mr. Kishan, mr. Amit, mr. Himanshu, mrs. Ruchi
3june delhi airport to manali seven days trip
Passenger name: mr. Suman mukherji
Passenger mob: [protected]
9 june to 25 june give me assure of payment will be paid you and today goibibo group are refusing me of rs:15435. I think this company is fraud because my money has not been paid by this company team so take an action on company immediately.