Ibibo Group / Goibibo Complaints & Reviews

I had booked a grand room for three days from 04.06.2018 to 07.06.2018 in hotel kings corner raja park jaipur india through goibibo on 03.06.2018 booking id [protected] and paid rs 2587 in advance. On reaching there i found that hotel was under repairs and it was impossible to stay there without having any facility, it was very disappointing situation. Before booking goibibo should have been confirmed about the facilities. At that point of time i had to go for another hotel.
Please arrange to refund my money rs 2587 and compensate against mental tension. Further pay rs 5200 also which i had to pay in another hotel.

I booked a flight ticket from manila PHILIPPINES to jaipur INDIA, through go ibibo mobile app
When i made payment through SBI UPI mobile app, the payment was successful and it debited my account 9369 INR
but when i got beck to the booking screen a message was displaying about payment failure.
I have all the payment details with me,
I hope my problem will be solved as soon as possible

I had booked two tickets on 27th january and i was supposed to get a cashback of rs 1110 in 90 days, it has been around 5 months and i haven't received my cashback even after raising the issue with goibibo a lot of times. I want to say that stop fooling people because while booking you people show offers but those offers are never redeemed.. Even after complaining lot of times there is no response and it is very difficult to reach goibibo customer care

I have booked accommodation at batasia loop homestay in darjeeling from 5th to 7th june. Attached is the detail of booking. Upon reaching the hotel at 9 00pm, the hotelier rejected our accommodation saying the home is already full (Hotel contact number [protected]). Upset by this along with my family, i searched for another accommodation and checked-in at midnight 11 45 pm. I have raised a complaint bearing ticket number 23730495 in goibibo after several customer calls. From last 20 days, i am begging them for atleast refund the booked amount, but to no result.

My details:
Boddapati satish
Booking numbers: htcrp3b8531 (Gibibo refunded)
Htcrp3b8532 (Goibibo not yet refunded)
Booking dates: 5th june to 7th june
Hotel: batasia loop homestay, darjeeling.

To,
The goibibo
Dear sir,
It is informed that, i moti kumar a holder of sbi saving bank a/c no. [protected], branch with sector 12b, dwarka, new delhi. I have issued a debit card with my above saving bank account vide debit card no. [protected].
Unfortunately, 5 nos. Of transactions have been done by my above debit card on 23.06.2018 on pos payust[protected] at www.goibibo.com, which is not done by me (Unauthorized transactions)
The details of transactions are as under –
Transaction no. Terminal id txn. No. Amount (Rs.)
1 pospayust[protected] sbipg[protected] 1995
2 pospayust[protected] sbipg[protected] 1995
3 pospayust[protected] sbipg[protected] 1995
4 pospayust[protected] sbipg[protected] 1995
5 pospayust[protected] sbipg[protected] 1940
Total amount 9920
I have now about the above transactions through the sms on the registered mobile no. [protected].
It is humbly requested to kindly take the necessary action to recover of amount rs.9920/- at the earliest.
Thanking you.
Yours faithfully
Moti kumar
#[protected]

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name aarti. Mail id [protected]@gmail.com

Mr. Kishan, mr. Amit, mr. Himanshu, mrs. Ruchi
3june delhi airport to manali seven days trip
Passenger name: mr. Suman mukherji
Passenger mob: [protected]
9 june to 25 june give me assure of payment will be paid you and today goibibo group are refusing me of rs:15435. I think this company is fraud because my money has not been paid by this company team so take an action on company immediately.

This is to inform that, i had booked a round trip for my younger brother, from geneva to kolkata and return on a single booking id from goibibo, for travel starting 22/06/2018.
But it so happened that his first flight of the itinerary got delayed, due to which all his connections were unable to be taken, and there was one connection which was of a domestic sector. When informed goibibo of the same, they first acted that there are no delays and the passenger will be able to catch the flights as per the itinerary, but when explained over and over again, they released and then just shed their responsibilities, and just asked to get the domestic ticket cancelled and book a new ticket on our expense.
I fail to understand that when i have booked the entire itinerary with goibibo under a single booking id, as per the connections showing on their website, sill why such different attitude, when a flight has got delayed/cancelled.
It should be goibibo's responsibility to get me a change of ticket as per the new itinerary which has formed due to the late arrival of a connecting flight.
But, no, they just dint pay any heed, but were quick enough to send a mail with all the cancellation charges, which were then committed to be reversed through a request raised by them, the mail which cannot be send to the customer.
I seek the entire refund of the cancelled ticket, the price of which was rs. 6000/- approx, and also the amount which i had to further invest to buy a ticket on the counter for rs. 6050/- of jet airways, that also made through goibibo.

Original itinerary booking id: gomupkgint[protected]

New ticket purchased : pnr: 9w/oqpobx

An unauthorised payment of ₹12, 834/- was made this morning i. E 25th june '2018 using my debit card. I tried contacting the concerned website but none of the contact no's are working. I managed to write to them explaining the situation and to cancel the transaction as it was unauthorised. I also requested them to share the details of in whose name the transaction was done.

I have called goibibo many times regarding my refund from past many days but their customer care executive are not able to solve my query of refund moreover they only have one answer that i am forwarding your case to the concern department. Last time i had a conversation with mr. Sonu i asked him o arrange a call back for me but no body called this is ridiculous.

I am fed up of calling them again and again i had made a big mistake o[censored]sing their site. I will recommend to other not to use goibibo services because they cannot make their customer happy.

I booked a bus ticket on goibibo.com
And i canclled that ticket in 2 minutes... I booked ticket on 2:16 pm on 24 june
And i canclled on 2:20 pm and bus timing was 2:30 and there is showing 365 rupees refundable and now go ibibo is saying that this is not refundable... They are making me fool... I need my money back...
You can see in the photos... Please sir take a legal action on it... This is not a trustable site if they do this... My money is not a waste money... So why i will not getting my refund...

I booked a maharaja deluxe room in samrat hotel gurgaon (Booking id htlhe7n4rb) after check in, they provided me with normal deluxe room hotel saying that after 1 hour they will provide me with the booked room. After questioning about the room again they are saying its not available. If booking is done from today for that room, how its not available i don't understand. And when other people queried regarding availability of maharaja room, to them they are saying its available. But they are not providing those rooms if we did online booking from goibibo website. Kindly look into the matter

On 23rd june 2018 i booked a room in hotel east bourne a fine pine resort shimla. My booking id is htl6ndy2t. Through i the day i got confirmation massages till 2 pm. Then around 2-50 pm on 23rd june i got a call from customer care of goibibo site that the room is cancelled and goibibo would accommodate me some other hotel which they didn't. When i reached eastbourne resort the gm refused to give me the room as the booking was not in their record. I rang up the police station and the io insisted the gm to give the refusal in writing which he refused. Then again i called at customer care the authorised person requested me to wait for 30 minutes to find the solution but even he didn't rivert. At last when we decided to go back to our home the gm of the hotel offered us a room clearly mentioning that it is a complementary as we have suffered a lot and the hotel has nothing to do with goibibo. Today morning i. E. 24th june 2018 when i called customer care for my refund and the compensation for the harassment the staff person named jatin earlier agreed but later on refused and said that the goibibo will directly settle down with hotel. Pls look into the matter and do needful otherwise i will go to the consumer court

I have booked hotel in france but booking not and my account was debited by ₹72874. Which they said it will be credited in 5-14 days. But its not credited in my account still. Booking id - htlucshu8l
If i m trying customer care its saying that u have crossed limits to call us. Means why is there custmercare service when customers will not be able to contact them.
Its my mistake i have choosed goibibo its a worst customer service i have used.
Just refund my money back or otherwise ill go in customer court.

I had made a booking through you for hotel at ahmedabad on 17th of june 2018. You had made booking for 19th june at pacific corporate solutions pvt ltd, ahmedabad.
Booking id: htlkjjmcjqbooked on sun, jun 17, 2018.
On reaching ahmedabad when we call to the hotel we came to know that the property had been sold and the person told categorically that the same had been communicated to goibibo.
I want my booking amount back.
My registered mobile no.-[protected].

I had made online booking on website of goibibo.com vide their booking id htlk46dgdt, for hotel the india at big bend, mussoorie, for 3 nights from 13th june 2018 to 16th june 2018. While making the reservation, i was shown family room of big size and assured 100% money back guarantee, in case of non-satisfaction.

When i reached mussoorie with my family, i found that the room shown to me on online portal was totally different. I was forced by the hotel gm to take a duplex room, which had very dangerous stairs, within the room itself. I requested the hotel gm to change our room, due to safety issues, for our kids. I even offered to take any smaller room with down-grade.

But, the hotel gm refused to change the room and impolitely asked us to leave the hotel. We had travelled 8 hours from delhi to reach this hotel, to face such harassment.

We left the hotel, by deleting entry in visitor register and were forced to book another hotel, at much higher price.

Immediately, i raised a complaint with goibibo.com and asked them to refund my money of rs. 16, 020, which was paid by me on 26th april 2018, about 6 weeks, in advance. However, goibibo staff is denying to refund the advanced money, on lame excuses.

As a result, i as a consumer is being harassed to get refund of my hard earned money.

June 20 time 15:21
My bank accounted debited with Rs.2060 and the train ticket booking were not completed after transferring the money.Not even a single rupee has refunded to me by goibibo.Iam going to file a petition against the same on consumer court if the refund is not granted with 18hrs to me.
goibibo 1 @icici is the beneficiary and i possess all the necessary proofs for the same.(See down)

Sir i have booked my bus ticket yesterday night its pnr no is 73R85MSC from bhagalpur to patna, but today morning i got msg that due to some unavoidable reasons trip has been cancelled so kindly refund my amount which i had paid for this trip of rs.300.kindly arrange.Payment id is---
GOBUSANDcbb55da74b2.
Bus name---SAI KRISHNA LUXURY
DOJ-21/6/18
Refund my amount in my bank account

On 18th on june i was trying book flight in goibibo from hyd to maa for 22 june, i selected the flight and i paid money through the upi (Tez). My amount got deducted for which i ave proof but i did not receive any ticket info.

I waited for 1 hour as suggested by goibibo but after that i tried contacting their support team on the very same day 18th june.

They log one request for my issue for which the number is [re:[#2368950]]

Some support person mailed me saying they regret for the inconvenience and he gave me 2 choices either to book ticket with the same amount which they have received or to get the refund back. He mailed/messaged me all this by 19 june morning 6 am. I was not awake that time so as soon as i woke up around 7:30 am i replied to their chat saying to book my ticket.

19 june the entire day i followed them but there was no response, finally i had to book another ticket as it was urgent for me, then i sent a mail to the team asking for refund and still there was no response.

All their support numbers are automated voice system hence i am unable to get any update on my issue. Kindly help me to refund my money and bare the charges for the inconvenience.

This is regarding a transaction that happened on dec 7th, 2017 of an amount of 3645 rs through ibibo.

Money got deducted from my bank account but the ticket hasn't got booked.

I already gave multiple complaints to goibibo but haven't received any response from them. I also followed up with standard chartered bank (Ticket booked through this bank), they mentioned that this money is with goibibo, we are not responsible for this.

Details: upi/[protected]/ goibibo/[protected]@icici/icic0002447/[protected]/upi/[protected]/

Kindly resolve my issue. I also submitted my bank statement of this transaction to goibibo. Let me know if you need this copy.