Ibibo Group / Goibibo Complaints & Reviews

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can...

I had booked airtickets from goibibo.com, which later i cancelled some passengers from the airlines and airlines gave me a confirmation that they have processed full refund to goibibo.com as i booked the airtickets from goibibo. I have been following up with goibibo.com to get back my refund for which they are not refunding and not giving me a proper answer. I have requested for the complete details of refund such as (Refund processed by...

Dear sir,
I had made payment for irctc from ibibo with below mentioned transaction number but the ticket was not booked and refund also not generated yet please try to refund the amount rs 311.80 the payment has made on 07/05/2018. Please refund amount as early as possible

Withdrawal transfer ibibo [protected]/www.irctc.co.in/ transfer to [protected]...

Hi team,
This is regarding a agemt - pooja singh, i called customer care around 3:30 pm 12th may, 2018 for date change reuest. After 20 minutes of discussion n waiting, i was said that i receive a call with an update on fair difference n charges within 2 hours, till now i didnt received any response. Suddenly at around 11:15pm i received a mail that your query have been resolved??. I have called again around 11:30 pm to customer care...

Sir i tried to book train tickets on goibibo as on 8th april 2018 through my mobile no. [protected]. My transaction got failed and tickets not booked but my account is debited with rs. 1585 to paid [protected]@icici vpa as on 8th april 2018 with reference no.[protected] and also confirmed by my bank about this transaction is successful and payment credited in benifiecier account. Please look in to matter as i complained to goibibo but they...

I booked a bus from pune to goa ticket date and time:
Booking id: gobusand7c0ba4c479
Operator pnr no. 75032197

Travel date: 28 april, 18 depart: 01:15 hrs
Arrival date: 28 april, 18 arrive:10:30 hrs

Booking amount paid: inr 3580

(The bus operator, chirag travels co. Told, my booking is on 29th april when asked from the bus stop while they were late)

When bus...

We have paid the rescheduling charges to goibibo inr 17296.00 on 10/5/2018 at 1.30 am. If your portal was not working why amit sharma had asked us to pay. He has informed this at 9.27 am. Worst part is now your team is not taking responsibility of rescheduling & convincing us to get it via airlines at heavy prices inr 39000 &
Threatening about increasing charges at every minute. They are not giving solution but blackmailing us. Its...

I made a payment of rs 756 to dominos on line on 9 may 2018 but transfrred to your account from the dominos payment site against my will. I am attaching a confirmation message from SBI as it is

Thank you for using State Bank Internet Banking. Reference No. for IBIBO Web Private Limited transaction of Rs. 756.0 from A/c ending 2167 on 09-May-18 at 20:16 is IGADMMZVM0.

Kindly resolve the issue
Thanksbr...

Goibibo is the worst ever online booking portal with worst ever customer service. I booked at bus from kota to jaipur with d. O. J 05/05/18 17:00 pm via goibibo app. But on day of journey i shockingly came to know that there is no such bus at the said time and my departure time has been changed to 22:00 at midnight i. E. 5 hours late. I complained and cancelled the bus but i am yet to recieve any news regarding my refund status. On same day...

We had raised a request for cancelling only one ticket. But goibibo cancelled all the 3 tickets causing a lot of inconvenience. They are not even refunding us a single penny. I would like to raise this complaint till the highest authority. We have been calling the customercare number. But except for a call back and some recorded messages, we are not getting an effective response. The service is highly pathetic and unfriendly towards the customer....

Dear goibibo team

I have done post paid booking for anand palace hotel mcleodganj for 28 mar -29 march with booking id - htln2gefyq but it was fraud booking as i went for boarding they refuse to give me the room, they cancel my booking but booking id from goibibo was given. I called goibibo team they told me thatit was fault from
Goibibio technical team and it was commitment from goibibo that they will credit 500+ go...

Dear Team,

I was supposed to start 5th May 2018, connecting flight from Bangalore to Lucknow .But later on i got to know i need to travel on 24th May now then i tried reschedule.
I had booked ticket with PNR: IQIEQZ, But unfortunate i need to reschedule my trip, the actual ticket was 4300 INR and i ask for reschedule they are asked 11 K, Is there any policy exist in Our country the Airlines are doing their arbitrariness...

Hi,

I was cheated by goibibo for my parents trip to kolkata from bangalore and return also.

Starting date: 26/4/2018
Returning date: 28/4/2018

So we booked return way flight (Bangalore-kolkata-bangalore) for my parents.

The first flight was in the early morning on 26th april and return in the evening on 28th april.
Goibibo booked the first flight correctly but the...

I have booked a flight with an offer of getting cashback of rs. 1200 if i pay through citi credit card. It's been around 3 months now and the cashack has not been credited to my account which was meant to be credited within 60 days. Customer care agents and supervisor misguided me by saying that the other agents do not have sufficient information & i need to check with the bank. I checked with bank & they informed me that the cashback has...

Pnr: ay5kkn, i had mistakenly booked a flight in reverse order which i had to canel by calling directly to airlines, the refund amount after deducting airlines cancelation charges i. E. Rs 2726 has been paid by airlines, however as the ticket was booked by goibibo airlines had paid in goibibo account.

Now goibo is taking rs 1000 more as goibibo charges and refunding rs 1776 only

What service did i use of goibibo...

Goibibo is a fraud, we family booked the vanasthsli cottage @ 5200 per room per night on 28apr for one night with confirm booking id, but when we reach the hotel they deny to give room, we pursued the matter hard with goibibo from 2 pm to 5 pm than they arranged another hotel ark resorts, but hotel is very dirty and not worth, again we pushed the matter with goibibo to cancel the booking but goibibo unprofessional staff did not ready to hear...

I was using my sbi online payment for my personal purposes.
And i got the message that, transaction is successful for ibibo web private limited. The amount is deducted from the account dated april 26, 2018.
Still its not reached at the destination.

Its not at all fair.
I need the refund of my cash rs. 7000 as soon as possible.
Please do the need.

With regards...

I booked a hotel in coimbatore through goibibo. I had processed the payment online. When i checked in to the hotel i got to know that goibibo had charged for 2 guests. When chcked they are saying everything is automated and they cant do anything. I am staying in the hotel now so i told them to chck how many people have checked in which they did and got to know that it was only one person. When checked with hotel i got to know that they have...

On 25 april i book a hotel at bijnor from goibibo. But after reaching at bijnor i search hotel for an hour. Finally my phone call connect to hotel paras staff only then i came to know goibibo given me bijnor booking hotel at chandpur which is 35 km far away from bijnor. Paras hotel chandpur is a very supporting staff they informed me this is not the 1st time every time passengers get misguide but goibibo is not reflecting chandpur separate...

On 28 of March I booked a flight ticket with booking id TUA6HWSCM as I ve made a mistake in the name & spelling I requested for the change bt both goibibo & Airindia denied the request & insisted to cancel the ticket within 6 am otherwise I don’t get the refund. So i cancelled the ticket & booked a new ticket in the correct name & the flight was on April 1. Both the bookings were done at the same night. I cancelled the ticket with the OTP...