Ibibo Group / Goibibo Complaints & Reviews

Parking+toll+state tax+night charge driver+trip amount=19395 rs.
Advance=6500 rs.
Due to balance on company=12895 rs.
This balance has not been paid by customer and company to me. And also in my previous trips is not giving details & past was payment issue. This company is double dealer. I will complaint against this company with a view to payment.

I tried to book a international flight ticket. The amount was debited from my account, but the ticket was not processed. The debited amount is still not refunded.

Value date transaction reference no. Description debit credit transaction date
[protected] 030posb18142a7ab visa purchase[protected] ibibo group private li aed gurgaon in aed 605.47 0521 613.04

I called so many times to a costume care service but those guys are not ready to pick the call.. And i cancelled a ticket, it's money not reflected back till now in my account.. It's 8 days.. And when you guys don't book a bus if there's no payment.. Then why you guys are not giving back money when it cancelled at an instance..,
I want my money back.. Improve your service.

I am hereby complaining about the refund delay. I booked a hotel chaman palace in shimla but due to shortage of water i had to cancel my booking.. My booking i'd is htlsje2dr4 i cancelled my booking well in advance on may 29, 2018 and today it's 5 june... I don't know the exact status coz somewhere it's written refund under process n somewhere it's written refunded... My total amount is rs 6990 i booked semi delux room.. I want to get my refund asap and know the exact status

Goibibo has certain policies about using gocash+, which is, it can be used only when the booking amount is above 3500 inr. I observed many violations of that rule as many of my friends were able to use gocash+ even when their booking amount was not above 3500 inr. As a responsible citizen, i pointed out this mistake to the team and they promised me a refund of 500 inr in my bank account when i book another ticket through their portal. I did so as they told me and have been waiting for the refund for 5 months. As a matter of fact, they promised a refund in 5 to 14 working days.

In between the process, i had many experiences customer dissatisfaction experiences-
1. They used to call me on some different mobile number and then email me that i was not picking up the phone.
2. There were a lot of executives and every time i had to explain them about the whole situation, they just called me for the sake of calling me.
3. They processed the refund but into some other persons bank account and not the one which i gave.
4. They first promise me a refund in my bank account and now give me gocash+ that expires in 5 days.
5. They have successfully wasted my 5 months with false promises and hopes of the refund.

I could have used the trick of fooling the system and using gocash+ even when my ticket amount is below 3500inr but instead of doing that i cautioned the company about it.

28 may to 01 june ke liye hotel ankit palace manali m hotel confirmed booking kiya lemon hotel m mujjhe room nhi mila br br going se mail dwra jankari dene pr bhi mera query solve nhi kiya ath hme distance hotel lena pda. Query id #23387143 h. Hum hotel m rule nhi h aur ye hume bill bheje h. Ye mera amount refund krne ki jagah bill bheje h bahut hi sharmaji bat h. Plz mera query solved krane m sahyog de. Thanks

I had booked two bus tickets for amritsar from moga vide pnr no 632ygjfc. When i reached at boarding point moga, i didn't not find bus for amritsar for which go ibibo allotted me. I called the contact number given by goibibo, no one was responding my my call. Even i called customer care number of goibibo, they also did not not resolved my problem. This is very worst experience felt by me. I request to escalate my matter to appropriate authority and refund my hard earned money.

This is 2nd reminder for refund of money.
I already lodged a complain but not yet resolved till now.
Regards
[protected]
[protected]

Made a booking on 24th april 2018, at hotel the buransh, kausani, uttarakhand, for 26th to 29th may 2018, via goibibo. It was confirmed by goibibo immediately.
Goibibo kept sending confirmation details over mails and sms until 24th may 2018.
On the day of check in (26th may 2018), when i called the hotel, it informed me there was no booking in my name!
Stranded in the middle of himalayan roads (Poor phone network), somehow reached goibibo through[protected].
Goibibo started naming a few alternative hotels. I explained that i cannot make a choice as i did not have any internet access in the middle of mountains.
Indeed, i felt blackmailed – had no better options but to ask them to go ahead with whatever they could find.
The room at chevron eco lodge was not in livable condition. Using weak wifi, i kept goibibo informed that i would check out the next morning and would not use the rest of the booking (Next two days) as this arrangement they made was not acceptable given the huge money i have paid a month ago.
I did not use the hotels goibibo arranged the next two days.
After literally begging for a commitment from their side for a “partial refund”, during a long call to same[protected], they shared an e-mail mentioning the same commitment, without mention of any amount of course!
Original booking (For three days) cost me rs. 38269.
Goibibo booking id htl566wyb6.
No communication whatsoever from them later, till today, 4th june 2018.
Suddenly received an sms telling me refund of rs. 3148 has been made!
No one explained on what basis they decided to refund this peanut amount against such a huge money they charged upfront. These sheer irresponsible actions from their side continue. Leaving aside the hard-to-quantify cost of anxiety and utter inconveniences the family suffered during those 24 hours.
Sent several mails to [protected]@goibibo.com and [protected]@goibibo.com, no effective response yet, other than those useless automated acknowledgement mails.

I have booked the hotel banjara on 17th march my booking id no. Htlug6m7ux on goibibo website

On that day there was a offer of additional 10% discount on every axis bank debit card. So i paid the amount through my debit card.

Please do needful steps to help me out.

Further conctact me regarding this matter on my email id:- [protected]@gmail.com

First Incident:

Goibibo Bus reservation details
Bangalore - Chennai Sat, 24 Mar 18 BTM Travels Boarding tin factory: 2205
Luxura A/C Sleeper Executive Luxury (2+1) Bangalore 23:35 hrs Chennai 05:35 hrs
.The email sent to goibibo is as follows:-

First of all in your online booking with BTM travels, the boarding point tin factory shows bus( no van or car pickup). Whereas after reaching the pick up point no number which you provided in the message is active. Horrible . Called up goibibo and informed. Not satisfied as he said will take 15 mts to check .

Anyway managed myself to get BTM travela number through Google and contacted, the guy informed aditya travels bus will come board and you will be dropped in.majestic to further board to Chennai.

Reached majestic at 2255pm aditya travels dropped at a point and said go search for General travels, ask for your BTM travels.

After finding General travels checked for BTM he said you will travel in Sharma transport . Anyway after patient waiting got bus at 1125 pm .

Thought peacefully will reach Chennai my drop point ashok pillar.. however another surprise I was forced to get down at koyembedu metro as bus goes to Chennai central.

Please ensure this type of travel inconvenience never happens to prime customers.

No action taken----only received a sorry message
Suresh_TR00017928
Mar 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB98ef199724.

We are sorry to tell that Goibibo accepted your complaint and raised a validation against the bus operator against your complaint, we will be reverting as soon as we get the confirmation from the operator for your query.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Suresh
Goibibo Team
[protected] /[protected]Available 24X7)

Second incident:

Stephen_TR00031269
Apr 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for the inconvenience caused.

This is to inform you that, we have forwarded your complaint to our concern team, and they will give proper feedback to the operator and appropriate action will be taken for the same.


It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Stephen Raj
Goibibo Team
[protected] /[protected]Available 24X7)
On Mon, 23 Apr at 1:01 PM, kalaiselvan r wrote:
Goibibo team it's very bad response from You, 2 hrs response not received even after 48 hrs.

Really bus booking through goibibo is horrible, worst and irresponsible response from goibibo after being a hot customer still booking international and domestic flights.

This is my second worst experience with goibibo buses ...the recent trip to trichy in sri sst travels ( in bus written tmt travela) the bus started at 2am instead of 1145pm and from different boarding point. The bus started after all passengers quarrel with bus operator and driver at mid nights hours after calling the police bus started.

Why goibibo is having such buses, refer my previous complaint on bus trip Bangalore to chennai..

These two trips I am humiliated after spending money I lost my time, undergone mental agony, family unsafe.

I trust strong action is taken on both incidents or I should go for consumer court.

Rgds kalaiselvan

On Sat, 21 Apr 2018, 02:21 Goibibo Helpdesk, wrote:
Dear Customer,
This is a courtesy e-mail to let you know that we have received your request with a subject of [ Goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking ID [ Goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,
Goibibo Support Team

22289201:141875

kalai
Apr 25
to Goibibo
Bro don't send apologies and keep sleeping... take action

I am fed up with goibibo bus operators being an elite customer to goibibo.

Why action is not taken... simple message like this does not help me.or any other passenger who.undergoes mental agony, waste of time, hamper of their work.

This time.i would like you to take action and update me.

Regards kalai

Suresh_TR00017928
Apr 26
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

We regret for the inconvenience caused from our bus operator end. We had a discussion with the bus operator based on your feedback.

However, we have shared your feedback to the operator and operator apologies for the same and he agreed he will improve the service.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Suresh

kalai
May 6
to Goibibo
Hi

What's the action taken ??

Regards kalai

PoojaBUS_TR00027238
May 7
to me
Dear kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

This is to inform that we have escalated to the concern team and to the operator stating the problem which you have faced. Operator has apologies regarding the issue and ensures that same will not be repeated with your future journeys.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Pooja C
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

kalai
May 7
to Goibibo
Hi

Really not convinced with apologies becoz it's happening right now also... why don't goibibo take action by removing that transport and confirm .

I will send the bus photos if you require and what time they start...it's daily routine these bus operators don't start before 2pm...

This is not first instance for me this is second instance through goibibo and no action taken except apologies...

Don't need your apology or bus operators rather I would know the action please.

Regards kalaiselvan

ZameerBUS_RB2271
May 8
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

We tried contacting you on the number given in the booking whereas were unable to establish contact. Would recommend you to kindly get in touch with our customer care @ [protected] /[protected]Available 24X7).

Note:- As a token apology we will process you 200 non-promotional go cash so that you can redeem it for the future bookings kindly acknowledge us on the same so that we can go ahead and process for refund.

To prevent such errors in the future, we are going to implement further safeguards and introduce additional checks, we strive for our client’s satisfaction and prioritize your needs. we will give proper feedback to the driver and appropriate action will be taken for the same.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Zameer Ahmed
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

MohammedRB_TR00038903
May 9
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

As per our previous communication, we are awaiting documents/acknowledgement from your end.

Since, we haven’t received any revert, we are ignoring the request raised by you for now and resolving the ticket.

However, you may, at any point of time, write back to us with requested information and we shall be happy to assist you further.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mohammed Irfan
Goibibo Team
[protected] /[protected]Available 24X7)

22289201:141875

kalai
May 10
to Goibibo
Hi goibibo team it's very pathetic to receive a bribe from you as compensation stating.by 200 go cash my mental agony, late start by 3 hours and false communication by goibibo that start time is 1145 hrs is solved. After ending up with big fight bus operator and driver started the bus this was unsafe when travelling with ladies.

It's not mandatory that I should reply immediately, you people want to close and say no response I got only once call from.goibibo.

So far you did not address action taken rather saying sorry / apology we have informed the operator.

Not satisfied with your answers.

MujibRB_TR10083242
May 10
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

As per the telephonic conversation, we assure you that the feedback shall be share to the bus operator and appropriate action will be taken against the concern.If repeat offenses are observed, the BO gets blacklisted but we will not be informed of the action taken against them

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mujib B
Goibibo Team
[protected] /[protected]Available 24X7)

Dear sir/madam i booked my ticket for 21st april from bangalore to delhi which has the passenger number "gntzxj" using goibibo. But because of some reason i need to cancel the ticket and i called them on 20th april to cancel my ticket and their representative canceled my ticket. I called from my mobile number [protected]. At the time of cancellation he informed me he will deduct 2900 (Adult) + 1100 (Infant) airline cancellation fee and also deduct the convince fee of airline and then he will start the process for refund which was remaining amount of 2700. He agreed to pay 2500 in my account and 200 in go cash as i used 200 from go cash while booking. But unfortunately i have not received my refund till today (14/05/2018). When i call their call center the always tell me we will call you back and do not provide any details. Below is the invoice which i have from goibibo i attached it along with this complaint. Also, my service request number from goibibo is goibibo[protected]. My cancellation service number was goibibo[protected]. Thanks

I booked a car from goibibo on the 26 th of may for a airport drop and i also got a confirmation on the same and i also told them to send the car at 11 am where i n i got a message saying we wll send u the drivr info 3 hrs before now it was almost past 10 i did not get a call so i called them up and they said we wll call u its was 10.30 am and i got the same answer so i had to pay extra 1200 to get a local car to drop me at the airport and i wasted my time and i paid double including what i had paid to goibibo for the car booking (818) rs. If i had missed my flight who was responsible infact i booked my air tkts from mum to goa return from them including a car on the 23 rd from goa airport to the hotel so pls i need a refund of all my money now pls help me
Regards

I have booked an accommodation for three persons and after reaching there i saw that bedding was provided only for two. Hoteler saying that i have to pay extra charge for additional bed.
I tried to connect through app and phone several times, but that was in vain. Later, my calls after maximum waiting time of (11 mins) were not entertained by any executive. This is this their service standard.
Finally, by email they have mentioned - 'it was by their mistake, they did not charge the required additional money and i have to pay the hotel for extra bed. Finally, i had to pay extra charges and this become equivalent to charges at better hotel.
Think twice before booking hotels at goibibo!

Booking id: tuacpq6ka

Goibibo is seriously breaching customer's trust, never use them if you are booking air ticket with refund protection. I will go straight to the point.

I have done 2 bookings of domestic flights, one with mmt and second with goibibo.

1. Goibibo - total ticket cost for 2 adult passengers rs.8734
2. Make my trip - total ticket cost for 2 adult passengers rs.16176

Both of them had refund protection and i have cancelled both the flights, and refund i have received is as follow...

1. Goibibo refund: rs.7196/- they have deducted rs.-1554 (Whooping 18% of the total amount) as cancellation charges even though i had refund protection.

2. Make my trip refund: rs.14922/- they have deducted rs.-1254 (Only 8% of the total amount) as cancellation charges with refund protection.

Hi, your payment for the booking id: trnif1c3ogvztd has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
This msg came thursday. Afterwards your side said that we didn’t received any amount to my side and i checked my bank side everything clear...

Booked flight tickets (Air asia + jet airways) on 26th may 2018 from kuala lumpur to new delhi via chennai for 29th june 2018 through goibibo.com and payment released through icici bank credit card against booking.in spite of they received the payment, they have not confirm the tickets and not provided any pnr no.

I have called them 2 times. Fisrt time they cut the phone after listening the issue without resolution of my problem. 2nd time they informed that it is under automation and there is a technical problem and they may return the money within 24- 48 hrs. They failed reply actual reasons for not providing tickets confirmation. I want to know, if they donot have any sit in the particular flight, they should not allow customer to book the tickets along with relaese fund. It is a serious issue after taking the payment not confirming ticket dstatus and keeping block the money (Rs.56.463/-) for 2-3 days.

Now i have to book the tickets again with higher rate due to situation created by them as tickets prices are dynamic and tremendous demand due to holidays. Even i do not know whether they will be returned the money in time or not. Service and dealing of goibibo is very pathetic and they do not realize intensity of their act and customer problem created by them. I want immediate confirm tickets or refund of money with difference of fare from goibibo.

Dear sir,

Sat on 26.05.2018 i am booking barde bus non a/c set no 3, 4, 22 amount 1845.00 but amount deducted my hdfc bank account but only one message sent following thank you for using debit card ending 4806 for rs. 1845.00 in jaipur at goibibo1156659 on[protected]:10.49:13 no ticket receive no booking no only deducted amount, pls. Slove the problem and transfer my amount.

Thanks & regards,
Arun oulkar. [protected]

I had booking of following hotels booked from goibibo

16th may 2018 to 20th may 2018 in hotel vajrakila gangtok for 2 rooms goibibo booking id htlmjzjnqn booked on 15th jan 2018.

This booking was with my family trip and while on the way to hotel, hotel has refused to stay as they didnt have any bookings from goibibo then i have approached to goibibo and customer care has suggested few hotels and accordingly have arranged onether hotel in oyo 12862 hotel lamaz residency, gangtok.

We have suffered lot of problem as i was travelling with family and had to stay on roads untill they have arranged alternative hotel.

The hotel booked by goibibo via oyo and i have seen the payment given by goibibo to oyo was rs. 8860/-

The hotel given was pathetic in terms of infrastructure and huge issue in wash rooms.

We have faced many problems because of sudden change of hotel, problems in hotel and the mess created by goibibo.

Because of the above i have reduced my staty in gangtok and booked hotel in siliguri in mount milestone for one day. I have paid rs. 6189.

So i want goibibo to pay for the following immediately
1. To refund the difference of booked hotel rs. 16855 and actual hotel rs. 8860.
2. One day stay at siliguri of rs. 6189
3. Rs. 10, 000 for the harassment and embrace situation faced in gangtok.

Enclosed : 1. Hotel bill for one day stay at siliguri on 19-20th may 18 and 3. Sms confirmation from oyo for payment receipt.

I have booked bus tickets for 5 persons from chennai to trivandrum on 16th may 2018 to travel on 18th may 2018. The same was cancelled on 16th may itself through customer care.
Payment amount through debit card net banking for rs. 8580
Invoice no ; but[protected]
Tktno: rbn63b37bq
Contact no [protected]
Booking id gobusa16dac775e
Hsn/sac number9985

I booked a flight from kolkata to chandigarh for 24th february 2018 through goibibo. It was a connecting flight from kol to delhi and delhi to chandigarh. Due to some ongoing construction activities at chandigarh airport, my flight from delhi to chandigarh was cancelled by the airline (Indigo) itself. I was informed by the airline in january that they have refunded the partial amount to goibibo and suggested me to connect with goibibo. Then the whole game started. I contacted with goibibo on 28th jan 2018, they confirmed that the airline has refunded the amount and goibibo will initiate the refund to my bank account and the same will be reflected within 5-14 days. Now it has been close to 4 months and till date i didn't receive the said refund amount. I also tried contacting goibibo team in april and they again made false promise that payment will be reflected within 5-14 days. No doubt, u guys are pure fraud and your customer care executives provide the most pathetic service ever. Kindly initiate the refund at the earliest or else i have to file a fir against your team goibibo.