Ibibo Group / Goibibo Complaints & Reviews

First Incident:

Goibibo Bus reservation details
Bangalore - Chennai Sat, 24 Mar 18 BTM Travels Boarding tin factory: 2205
Luxura A/C Sleeper Executive Luxury (2+1) Bangalore 23:35 hrs Chennai 05:35 hrs
.The email sent to goibibo is as follows:-

First of all in your online booking with BTM travels, the boarding point tin factory shows bus( no van or car pickup). Whereas after reaching the pick up point no number which you provided in the message is active. Horrible . Called up goibibo and informed. Not satisfied as he said will take 15 mts to check .

Anyway managed myself to get BTM travela number through Google and contacted, the guy informed aditya travels bus will come board and you will be dropped in.majestic to further board to Chennai.

Reached majestic at 2255pm aditya travels dropped at a point and said go search for General travels, ask for your BTM travels.

After finding General travels checked for BTM he said you will travel in Sharma transport . Anyway after patient waiting got bus at 1125 pm .

Thought peacefully will reach Chennai my drop point ashok pillar.. however another surprise I was forced to get down at koyembedu metro as bus goes to Chennai central.

Please ensure this type of travel inconvenience never happens to prime customers.

No action taken----only received a sorry message
Suresh_TR00017928
Mar 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB98ef199724.

We are sorry to tell that Goibibo accepted your complaint and raised a validation against the bus operator against your complaint, we will be reverting as soon as we get the confirmation from the operator for your query.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Suresh
Goibibo Team
[protected] /[protected]Available 24X7)

Second incident:

Stephen_TR00031269
Apr 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for the inconvenience caused.

This is to inform you that, we have forwarded your complaint to our concern team, and they will give proper feedback to the operator and appropriate action will be taken for the same.


It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Stephen Raj
Goibibo Team
[protected] /[protected]Available 24X7)
On Mon, 23 Apr at 1:01 PM, kalaiselvan r wrote:
Goibibo team it's very bad response from You, 2 hrs response not received even after 48 hrs.

Really bus booking through goibibo is horrible, worst and irresponsible response from goibibo after being a hot customer still booking international and domestic flights.

This is my second worst experience with goibibo buses ...the recent trip to trichy in sri sst travels ( in bus written tmt travela) the bus started at 2am instead of 1145pm and from different boarding point. The bus started after all passengers quarrel with bus operator and driver at mid nights hours after calling the police bus started.

Why goibibo is having such buses, refer my previous complaint on bus trip Bangalore to chennai..

These two trips I am humiliated after spending money I lost my time, undergone mental agony, family unsafe.

I trust strong action is taken on both incidents or I should go for consumer court.

Rgds kalaiselvan

On Sat, 21 Apr 2018, 02:21 Goibibo Helpdesk, wrote:
Dear Customer,
This is a courtesy e-mail to let you know that we have received your request with a subject of [ Goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking ID [ Goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,
Goibibo Support Team

22289201:141875

kalai
Apr 25
to Goibibo
Bro don't send apologies and keep sleeping... take action

I am fed up with goibibo bus operators being an elite customer to goibibo.

Why action is not taken... simple message like this does not help me.or any other passenger who.undergoes mental agony, waste of time, hamper of their work.

This time.i would like you to take action and update me.

Regards kalai

Suresh_TR00017928
Apr 26
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

We regret for the inconvenience caused from our bus operator end. We had a discussion with the bus operator based on your feedback.

However, we have shared your feedback to the operator and operator apologies for the same and he agreed he will improve the service.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Suresh

kalai
May 6
to Goibibo
Hi

What's the action taken ??

Regards kalai

PoojaBUS_TR00027238
May 7
to me
Dear kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

This is to inform that we have escalated to the concern team and to the operator stating the problem which you have faced. Operator has apologies regarding the issue and ensures that same will not be repeated with your future journeys.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Pooja C
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

kalai
May 7
to Goibibo
Hi

Really not convinced with apologies becoz it's happening right now also... why don't goibibo take action by removing that transport and confirm .

I will send the bus photos if you require and what time they start...it's daily routine these bus operators don't start before 2pm...

This is not first instance for me this is second instance through goibibo and no action taken except apologies...

Don't need your apology or bus operators rather I would know the action please.

Regards kalaiselvan

ZameerBUS_RB2271
May 8
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

We tried contacting you on the number given in the booking whereas were unable to establish contact. Would recommend you to kindly get in touch with our customer care @ [protected] /[protected]Available 24X7).

Note:- As a token apology we will process you 200 non-promotional go cash so that you can redeem it for the future bookings kindly acknowledge us on the same so that we can go ahead and process for refund.

To prevent such errors in the future, we are going to implement further safeguards and introduce additional checks, we strive for our client’s satisfaction and prioritize your needs. we will give proper feedback to the driver and appropriate action will be taken for the same.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Zameer Ahmed
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

MohammedRB_TR00038903
May 9
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

As per our previous communication, we are awaiting documents/acknowledgement from your end.

Since, we haven’t received any revert, we are ignoring the request raised by you for now and resolving the ticket.

However, you may, at any point of time, write back to us with requested information and we shall be happy to assist you further.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mohammed Irfan
Goibibo Team
[protected] /[protected]Available 24X7)

22289201:141875

kalai
May 10
to Goibibo
Hi goibibo team it's very pathetic to receive a bribe from you as compensation stating.by 200 go cash my mental agony, late start by 3 hours and false communication by goibibo that start time is 1145 hrs is solved. After ending up with big fight bus operator and driver started the bus this was unsafe when travelling with ladies.

It's not mandatory that I should reply immediately, you people want to close and say no response I got only once call from.goibibo.

So far you did not address action taken rather saying sorry / apology we have informed the operator.

Not satisfied with your answers.

MujibRB_TR10083242
May 10
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

As per the telephonic conversation, we assure you that the feedback shall be share to the bus operator and appropriate action will be taken against the concern.If repeat offenses are observed, the BO gets blacklisted but we will not be informed of the action taken against them

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mujib B
Goibibo Team
[protected] /[protected]Available 24X7)

Dear sir/madam i booked my ticket for 21st april from bangalore to delhi which has the passenger number "gntzxj" using goibibo. But because of some reason i need to cancel the ticket and i called them on 20th april to cancel my ticket and their representative canceled my ticket. I called from my mobile number [protected]. At the time of cancellation he informed me he will deduct 2900 (Adult) + 1100 (Infant) airline cancellation fee and also deduct the convince fee of airline and then he will start the process for refund which was remaining amount of 2700. He agreed to pay 2500 in my account and 200 in go cash as i used 200 from go cash while booking. But unfortunately i have not received my refund till today (14/05/2018). When i call their call center the always tell me we will call you back and do not provide any details. Below is the invoice which i have from goibibo i attached it along with this complaint. Also, my service request number from goibibo is goibibo[protected]. My cancellation service number was goibibo[protected]. Thanks

I booked a car from goibibo on the 26 th of may for a airport drop and i also got a confirmation on the same and i also told them to send the car at 11 am where i n i got a message saying we wll send u the drivr info 3 hrs before now it was almost past 10 i did not get a call so i called them up and they said we wll call u its was 10.30 am and i got the same answer so i had to pay extra 1200 to get a local car to drop me at the airport and i wasted my time and i paid double including what i had paid to goibibo for the car booking (818) rs. If i had missed my flight who was responsible infact i booked my air tkts from mum to goa return from them including a car on the 23 rd from goa airport to the hotel so pls i need a refund of all my money now pls help me
Regards

I have booked an accommodation for three persons and after reaching there i saw that bedding was provided only for two. Hoteler saying that i have to pay extra charge for additional bed.
I tried to connect through app and phone several times, but that was in vain. Later, my calls after maximum waiting time of (11 mins) were not entertained by any executive. This is this their service standard.
Finally, by email they have mentioned - 'it was by their mistake, they did not charge the required additional money and i have to pay the hotel for extra bed. Finally, i had to pay extra charges and this become equivalent to charges at better hotel.
Think twice before booking hotels at goibibo!

Booking id: tuacpq6ka

Goibibo is seriously breaching customer's trust, never use them if you are booking air ticket with refund protection. I will go straight to the point.

I have done 2 bookings of domestic flights, one with mmt and second with goibibo.

1. Goibibo - total ticket cost for 2 adult passengers rs.8734
2. Make my trip - total ticket cost for 2 adult passengers rs.16176

Both of them had refund protection and i have cancelled both the flights, and refund i have received is as follow...

1. Goibibo refund: rs.7196/- they have deducted rs.-1554 (Whooping 18% of the total amount) as cancellation charges even though i had refund protection.

2. Make my trip refund: rs.14922/- they have deducted rs.-1254 (Only 8% of the total amount) as cancellation charges with refund protection.

Hi, your payment for the booking id: trnif1c3ogvztd has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
This msg came thursday. Afterwards your side said that we didn’t received any amount to my side and i checked my bank side everything clear...

Booked flight tickets (Air asia + jet airways) on 26th may 2018 from kuala lumpur to new delhi via chennai for 29th june 2018 through goibibo.com and payment released through icici bank credit card against booking.in spite of they received the payment, they have not confirm the tickets and not provided any pnr no.

I have called them 2 times. Fisrt time they cut the phone after listening the issue without resolution of my problem. 2nd time they informed that it is under automation and there is a technical problem and they may return the money within 24- 48 hrs. They failed reply actual reasons for not providing tickets confirmation. I want to know, if they donot have any sit in the particular flight, they should not allow customer to book the tickets along with relaese fund. It is a serious issue after taking the payment not confirming ticket dstatus and keeping block the money (Rs.56.463/-) for 2-3 days.

Now i have to book the tickets again with higher rate due to situation created by them as tickets prices are dynamic and tremendous demand due to holidays. Even i do not know whether they will be returned the money in time or not. Service and dealing of goibibo is very pathetic and they do not realize intensity of their act and customer problem created by them. I want immediate confirm tickets or refund of money with difference of fare from goibibo.

Dear sir,

Sat on 26.05.2018 i am booking barde bus non a/c set no 3, 4, 22 amount 1845.00 but amount deducted my hdfc bank account but only one message sent following thank you for using debit card ending 4806 for rs. 1845.00 in jaipur at goibibo1156659 on[protected]:10.49:13 no ticket receive no booking no only deducted amount, pls. Slove the problem and transfer my amount.

Thanks & regards,
Arun oulkar. [protected]

I had booking of following hotels booked from goibibo

16th may 2018 to 20th may 2018 in hotel vajrakila gangtok for 2 rooms goibibo booking id htlmjzjnqn booked on 15th jan 2018.

This booking was with my family trip and while on the way to hotel, hotel has refused to stay as they didnt have any bookings from goibibo then i have approached to goibibo and customer care has suggested few hotels and accordingly have arranged onether hotel in oyo 12862 hotel lamaz residency, gangtok.

We have suffered lot of problem as i was travelling with family and had to stay on roads untill they have arranged alternative hotel.

The hotel booked by goibibo via oyo and i have seen the payment given by goibibo to oyo was rs. 8860/-

The hotel given was pathetic in terms of infrastructure and huge issue in wash rooms.

We have faced many problems because of sudden change of hotel, problems in hotel and the mess created by goibibo.

Because of the above i have reduced my staty in gangtok and booked hotel in siliguri in mount milestone for one day. I have paid rs. 6189.

So i want goibibo to pay for the following immediately
1. To refund the difference of booked hotel rs. 16855 and actual hotel rs. 8860.
2. One day stay at siliguri of rs. 6189
3. Rs. 10, 000 for the harassment and embrace situation faced in gangtok.

Enclosed : 1. Hotel bill for one day stay at siliguri on 19-20th may 18 and 3. Sms confirmation from oyo for payment receipt.

I have booked bus tickets for 5 persons from chennai to trivandrum on 16th may 2018 to travel on 18th may 2018. The same was cancelled on 16th may itself through customer care.
Payment amount through debit card net banking for rs. 8580
Invoice no ; but[protected]
Tktno: rbn63b37bq
Contact no [protected]
Booking id gobusa16dac775e
Hsn/sac number9985

I booked a flight from kolkata to chandigarh for 24th february 2018 through goibibo. It was a connecting flight from kol to delhi and delhi to chandigarh. Due to some ongoing construction activities at chandigarh airport, my flight from delhi to chandigarh was cancelled by the airline (Indigo) itself. I was informed by the airline in january that they have refunded the partial amount to goibibo and suggested me to connect with goibibo. Then the whole game started. I contacted with goibibo on 28th jan 2018, they confirmed that the airline has refunded the amount and goibibo will initiate the refund to my bank account and the same will be reflected within 5-14 days. Now it has been close to 4 months and till date i didn't receive the said refund amount. I also tried contacting goibibo team in april and they again made false promise that payment will be reflected within 5-14 days. No doubt, u guys are pure fraud and your customer care executives provide the most pathetic service ever. Kindly initiate the refund at the earliest or else i have to file a fir against your team goibibo.

I had booked two bus tickets for amritsar from moga vide pnr no 632ygjfc. When i reached at boarding point moga, i didn't not find bus for amritsar for which go ibibo allotted me. I called the contact number given by goibibo, no one was responding my my call. Even i called customer care number of goibibo, they also did not not resolved my problem. This is very worst experience felt by me. I request to escalate my matter to appropriate authority and refund my hard earned money.
Regards
[protected]
[protected]

On 1st of april i made a booking on Goibibo from cheenai to delhi for 15th of april and operator cancelled my ticket and i talk to them regarding refund they said you will get in within 7-14 days but till now i did not received money yet. Recently also i talked to them but they always claims that you have to wait for more 14 days.. And after every 14-15 days later them claims the same argument...Please check it issue you can check the attached picture...

Dear sir / madam
I had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!!
Payment details :
Bank : bank of india
Payment mode : debit card
Date : 12 may 2018
Amount debited : rs 9246/-
Narration : medr/ibibo group v/d
Reference : hotel rooms booked at v resorts anandvan wai maharastra.
Card holder's name : nivedita hardikar
Card no[protected]
Email id : prasant. [protected]@gmail.com
Contact no : [protected] / [protected]

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!!
Payment details :
Bank : bank of india payment mode : debit card
Pos - ibibo group private
Amount : rs 9246/-
Transaction date : 12 may 2018
Card holder name nivedita hardikar
Card details[protected]
Contact no : [protected] / [protected]
Email id : prasant. [protected]@gmail.com
Pass book image attached

Hi, i am presently travelling from chennai to salem in srt travels. I have purposely booked ac due to day time travel. I realized the temperature is high inside as soon as boarded, i have informed bus driver on the same and it was 32, even after 2hours the temperature just dropped to 30 and it is suffocating and the driver acknowledge that the bus ac is not working.

Could you please my complaint as i have paid extra for the service which i am not getting and more over inconvenience?

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....

I did some online shopping from myntra on 17th may 2018 and made the payment of rs 2334/- through airtel payment bank. I got the message that, the amount had been debited from my airtel payment account and transaction is successful for ibibo web private limited. However, payment was not received at myntra and so the order was not confirmed. I would be very much grateful if you kindly look into the matter immediately and refund the amount of rs 2334/- back to my airtel payment account.
Thanks and regards

I have been mailing since yesterday regarding this issue.. I have booked a hotel room in pondicherry yesterday for which the amount that was shown rs. 443 (After it was automatically deducting my gocash & gocash+ amount from the original price of rs. 1245). But after payment, the entire amount was deducted from my bank balance. Please do the needful and contact me as soon as possible.
Thanking you

I have tried to book the Kualalumpur to Mumbai ticket on 25th February 2018 in Air Asia . But the amount got debited from my card & got credited in Goibibo account without generating the booking ID. Then immediately I called up the Goibibo Customer care, they told that if within 4 hrs I could not get the booking ID with confirm ticket, the amount will get refunded in 7 working days .
As usual I could not get a ticket or the refund amount for almost a month . then I called the goibibo customer care on 23.03.2018 & registered the complaint no 21285158 for refund . During the last 02 months I have contacted the customer care 7-8 times & But all my efforts got in vain. My follow up complaint nos are 1. 15.04.2018 complaint no.[protected]. 05.05.2018 complaint no[protected]. 08.05.2018 complaint no 22935109 & today also I contacted the customer care but still my issue is pending & the customer care executive tells to wait for 5 to 14 working days . This is very terrific, harrassment behaviour of the goibibo executive .
Kindly look into the matter to resolve it ASAP,