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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Dec 20, 2025
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Ibibo Group / Goibibo reviews & complaints page 192

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H
haritha rao
from Hyderabad, Telangana
Jul 29, 2018
Resolved
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Address: Hyderabad, Telangana, 500027
Website: GOBIBO

On may 30 2018 i booked a hotel for 1 day in kalimpong on gobibo website.
I paid an amount of rs.2322 through sbi internet banking and transaction id is [protected]igadpvzyu5 transfer to 459. But i did not get booking confirmation. I enquired with bank too and they clarified that transaction is completed at their end.

My kind request to goibibo to look into the matter and refund my amount.
Sep 13, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Haritha,

Greetings from Goibibo.com.

Thi is in regards to your booking id: GOHTLDV3RZZTGD6.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have found the payment and we have sent to finance to revalidate and process the refund.

We will share the refund confirmation once done.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Jul 30, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Haritha,

Greetings from Goibibo.com.

This is in regards to your booking id: GOHTLDV3RZZTGD6.

We have checked and processed the refund of the booking and it will be credited within next 5-14 business days.

Thank you for your co-operation.

Regards,
Team Goibibo.
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    A
    anuragbhatt30
    from Bengaluru, Karnataka
    Jul 27, 2018
    Resolved
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    Address: 560075
    Website: Goibibo

    I have booked a flight ticket for myself and my wife.
    Booking details showing wrong information for my wife's name.

    Its coming as Mrs Anurag Bhatt
    Even though her name in ID card is Himanshi Uniyal.
    Immediately within 2 minutes I called customer care and raised a complaint.
    Customer care team said they need 24-48 hrs for resolution.
    They are calling after 2 days and saying mistake is there from your side and you have to cancel and re-book the ticket.
    Ticket cost is 4500 and cancellation cost is 4000
    What would I do with 500 refund.
    Please help.
    Cancel the ticket or change the name for my wife.
    I am from middle class can't afford to book another flight
    Sep 29, 2018
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Jul 27, 2018
    Updated by anuragbhatt30
    PNR NO: MRPVUX
    Verified Support
    Jul 30, 2018
    Ibibo Group / Goibibo Customer Care's response
    Hi Anurag,

    Greetings from Goibibo.com

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

    Our management team is already working on it and will share the status on priority.

    Assuring you best of our services.

    Regards,
    Team Goibibo.
    Verified Support
    Aug 03, 2018
    Ibibo Group / Goibibo Customer Care's response
    Hi Anurag,

    Greetings from Goibibo.com

    Please note that we are checking it with the airline if anything can be done, however, we would not commit you anything.

    Assuring you best of our services.

    Regards,
    Team Goibibo.
    Verified Support
    Aug 27, 2018
    Ibibo Group / Goibibo Customer Care's response
    Hi Anurag,

    Greetings from Goibibo.com

    Please note that our management team has already advised you that we had checked with the airline for the waiver, however, the airline has denied for it.

    We hope you understand that the waivers are subjected to the approval of the airline.

    Assuring you best of our services.

    Regards,
    Team Goibibo.
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      K
      Kanish Kapooryyuuu
      from Pune, Maharashtra
      Jul 26, 2018
      Resolved
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      Address: Pune, Maharashtra, 411014

      Dear sir,
      I had booked a air ticket in the name of Futermal Mali on 9th May 18 online via goibibo App for date14thmay 18 for an amount of 7586 with my ATM card ending**6649 from accent ending**0850 Bank of Maharashtra pnr d59m9f . This was a partial9y refundable ticket from Delhi to pune. I called in 3n half hours prior to departure to cancel the ticket as I was unable to reach on time to the airport. The ibibo agent informed me that I would get a refund of 3300 to my account. I call in half an HR later again to check the cancellation as it did not show any refund amount on my app. The agent assured me that I will get the refund and not to worry. I waited for a week for the same and no refund was credited to my account. I raised complaint on ur online app account several times.but the complaint is closed even before I get any resolution or call. There is no customer care agent that I can talk on phone .the online chat people do not reply to my messages on the help portal. This is such a bad service.
      Sep 10, 2018
      Complaint marked as Resolved 
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Jul 27, 2018
      Ibibo Group / Goibibo Customer Care's response
      Hi Kanish Kapooryyuuu,

      Greetings from Goibibo.com

      This is in regards to your booking id: MSGD59M9F.

      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, as discussed over the phone your case has been escalated to the customer delight team and we are personally advocating your case.

      We will check the call recordings and share the status maximum by EOD Monday.

      Assuring you best of our services.

      Regards,
      Team Goibibo.
      Verified Support
      Jul 27, 2018
      Ibibo Group / Goibibo Customer Care's response
      Hi Kanish Kapooryyuuu,

      Greetings from Goibibo.com

      This is in regards to your booking id: MSGD59M9F.

      As discussed over the phone we have processed the applicable refund of INR4272 and it will be credited within next 5-14 business days.

      We are glad that your issue has been resolved.

      We would make sure that such issues should not happen again.

      Regards,
      Team Goibibo.
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        K
        kukusn.83
        from Puruliya, West Bengal
        Jul 24, 2018
        Resolved
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        Address: Burdwan, West Bengal, 713304
        Website: GOIBIBO

        Dear goibibo,

        This is the second time when i have booked a flight and the money has been deducted from my account but my flight was not confirmed. I booked a flight from calcutta to bhopal on 24.07.18 refid gofld[protected] and the charge deducted was inr 20000 for 2 passengers. However this money was deducted and the funny part is that you people find it easy to tell us to book another one as the money will be refunded within 4 - 5 days.in case of emergencies how will i cope up to such unprofessional conduct levied by your company. You people can only endorse skinny actresses for your advertisements but unfulfill your promise of delivering a worthy service to your customers.
        Kindly refund my money by the end of this day.
        Very poor performance by your worthless organisation. Don't even ask me about my experience its been terrible.

        Good luck losing on more of your customers.
        Aug 27, 2018
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Jul 24, 2018
        Ibibo Group / Goibibo Customer Care's response
        Hi Harpreet,

        Greetings from Goibibo.com

        This is in regards to your booking id: GOFLD[protected].

        We tried calling you, however, your number is switched off.

        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the particular transaction was dropped and we haven't received the amount.

        In such cases, the bank reverses the payment and you need to check it with the bank to reverse the amount.

        We have attached the screenshot of the failed transaction.

        Assuring you best of our services.

        Regards,
        Team Goibibo.

        Just now I did train booking reservation from hubli to harihara 23/7/2018 my amount was deducted from my account 230rs but I didn't get any ticket just I got your train booking is failed so plz return my amount.
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          A
          Anshi Hande
          from Betma, Madhya Pradesh
          Jul 24, 2018
          Resolved
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          Address: Gurgaon, Haryana
          Website: www.goibibo.com/Goibibo/Flight

          Dear sir,
          I tried to book the flight
          Booking id: gofldand8ef4d5255648
          Booked on: may 2, 2018, 3:37 p. M
          Payment amount 9058/-
          Booking failed

          Again second time i tried to book flight
          Booking id: gofldandeb7e35256025
          Booked on: may 2, 2018, 3:43 p. M.
          Payment amount 9058/-
          Booking failed/-

          But 9058 amount has been debited from my accountand credit to goibibo account

          Transiction id :-p1805021631132934246252

          We have the bank statement also

          Please help me in this regard.
          Jul 24, 2018
          Complaint marked as Resolved 
          I tried to call on the Toll free number of Goibibo 18002081060 but they are not helping me The mail which i got from company is [email protected] . In this mail they are saying payment failed but I have the bank statement in which it is showing that amount has been credited to Goibibo account. Please help me.
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2018
          Ibibo Group / Goibibo Customer Care's response
          Hi Atul,

          Greetings from Goibibo.com.

          This is in regards to your booking id: GOFLDAND20f5e5258703

          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

          As discussed over the phone we have checked it with the payment gateway and found the payment. We have processed the refund of the transaction and it will be credited within next 5-14 business days.

          Thank you for your co-operation and we would appreciate your positive feedback on this.

          Assuring you best of our services.

          Team Goibibo
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            A
            avinashsagar7
            from Bengaluru, Karnataka
            Jul 23, 2018
            Resolved
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            Address: Bangalore, Karnataka, 560029
            Website: goibigo

            I had booked hotel in hotel mandakini jaya intrenational on 29 june to 30 june while i was making payment it deducted thrice i had registrated my complaint on same day they said they gone refund my money within 4 days to 14 days after 14 days i had made complaint again they registrated my complain they will refund my amount for two excess booking that is 2046 the room was on 1023 on that day i still didnt get anything please refund my money
            Aug 27, 2018
            Complaint marked as Resolved 
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Jul 24, 2018
            Ibibo Group / Goibibo Customer Care's response
            Hi avinashsagar7,

            Greetings from Goibibo.com.

            We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

            Please provide us with the following details: -

            • Correct Booking id or
            • E-mail id/Mobile Number used at the time of booking

            We await your response to get the matter checked at our end.

            Assuring you best of our services.

            Regards,
            Team Goibibo.
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              M
              mumnni
              from Mumbai, Maharashtra
              Jul 23, 2018
              Resolved
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              Dear team

              Please advise bank charges against ibibo group pvt dated 15th feb

              Below are the reference details

              Terminal id merchant name location / city name retailer id transaction code transaction amount currency code response code approve code tansaction date transaction time
              70001199 ibibo group pvt / mumbai 70001054 102010 1000 inr 5001 2815 [protected] 05:23:35 pm

              Regards
              Harshala
              Aug 24, 2018
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Verified Support
              Jul 24, 2018
              Ibibo Group / Goibibo Customer Care's response
              Hi Harshala,

              Greetings from Goibibo.com.

              We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Kindly share the bank statement along with the below-mentioned details, so that we can check it with the merchant.

              1)First 6 digits and last 4 digits of the card number (in case of card
              transaction)
              2) Date of transaction
              3) Amount of transaction
              4) Transaction/ PayU ID
              5) Customer’s name
              6) Email address
              7) Contact number

              We await your response to get the matter checked at our end.

              Assuring you best of our services.

              Regards,
              Team Goibibo.
              Dear Team

              Please find the bank statement as follow

              Terminal ID  70001199
              Merchant Name  IBIBO GROUP PVT
              Location / City Name / Mumbai
              Retailer ID 70001054
              Transaction Code 102010
              Transaction Amount 1000
              Currency Code INR
              Response Code 5001
              Approve Code 2815
              Tansaction date [protected]
              Transaction Time 05:23:35 PM
              Dear team

              Please advise bank charges against ibibo group pvt dated 15th feb

              Below are the reference details

              Terminal id merchant name location / city name retailer id transaction code transaction amount currency code response code approve code tansaction date transaction time
              70001199 ibibo group pvt / mumbai 70001054 102010 1000 inr 5001 2815 [protected] 05:23:35 pm

              Regards
              Harshala
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                S
                SSagar0910
                from Mumbai, Maharashtra
                Jul 23, 2018
                Resolved
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                Address: Diu, Daman and Diu

                I booked 3 rooms in the grand highness, diu from 20 to 22 july 18
                But due to flood in gujrat, i didn’t reach to the hotel..
                As my bookings are non refundable hotel and goibibo executives refused to refund..
                But as this cancellation is due to natural cause not by me.. I am expecting the refund or other solution..
                Plz do needfull...

                Sagar sharma
                Aug 28, 2018
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Verified Support
                Jul 23, 2018
                Ibibo Group / Goibibo Customer Care's response
                Hi SSagar0910,

                Greetings from Goibibo.com.

                We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

                Please provide us with the following details: -

                • Correct Booking id or
                • E-mail id/Mobile Number used at the time of booking

                We await your response to get the matter checked at our end.

                Assuring you best of our services.

                Regards,
                Team Goibibo.
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                  C
                  Chandra Kant Tripathi
                  from Nanpara, Uttar Pradesh
                  Jul 21, 2018
                  Resolved
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                  Address: Gurgaon, Haryana

                  I had made booking with hotel pradhan inn siwan (bihar)with booking id htldd5ukru .In booking goibibo charged 28% gst on base prise of room rent rs 1567/. Which is not as pert govt. Slabs
                  i had talked many times to ur executives but they are always saying they taking gst as per norms .I had asked for gst taxes invoice for this booking but till date they are not provided to me.They have taken 28% gst at place of 12%
                  +4 photos
                  Aug 28, 2018
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 23, 2018
                  Ibibo Group / Goibibo Customer Care's response
                  Hi Chandra Kant,

                  Greetings from Goibibo.com

                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has already offered you 402 Non-promotional gocash and you agreed on it.

                  The gocash has been processed and it will be credited within next 24-48 hours.

                  Thank you for your co-operation.

                  Assuring you best of our services.

                  Regards,
                  Team Goibibo.
                  I am done with your messaging service.100 message per day i mean seriously.please stop your service on my no.[protected].last 3 to 4 days continuously message received all day and night.please resolve this problem as soon as possible
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                    M
                    mukerhoney
                    from Gurgaon, Haryana
                    Jul 20, 2018
                    Resolved
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                    Resolved

                    Website: www.goibibo.com

                    I was trying to book a room in Imperial Pacific Hotel, Sector 15, Gurgaon from May 26th to May 31st. My first payment in the amount of Rs. 8029.00 INR with booking id "HTLG7YTES6" was failed. So I made another attempt of thinking that I might have made a mistake in entering any information. But then the second payment in the amount or Rs. 8229.00 INR with booking id "HTLN49JQU2" got failed too.
                    And when I checked my bank account, the total amount Rs. 16258.00 INR was deducted already. My Rs. 16258.00 were gone in a flash. How can a company take the money out of people's bank account even after transaction has failed...!!!

                    So I called helpdesk to return my money back, on which I got the response that I will be getting my money back in 5-14 working days. So I waited.
                    But when I called them on June 11th, they again gave me a 5-14 days consoling window. So I waited again, as I had no other option. Then I got in touch with them again on July 2nd, requesting to return my money back.. but guess what... I AGAIN GOT 5-14 days of waiting period standard reply from them. Every time, my call goes to a different helpdesk person and I have to explain the entire story again.
                    This is totally frustrating.
                    You can take the money from a customer's bank account even on a failed transaction...but you are not able to return it back to the customer even in close to 2 months. I moved to Gurgaon in May month this year and was already short of cash at that time and you gave me a penalty of Rs 16258.00 INR.
                    What if this amount were somewhere around 80000/-..? My bank account would have been completely robbed...!!

                    And yesterday on July 19th, I dropped another email to their Helpdesk; but no response this time. Honestly...This is how you do business...???

                    Finally.. I have decided to write here, as I am sure I am not going to get any money if I keep calling you guys. Not sure, how many other people are suffering due to your web application (being in Software industry, I wonder how come your web application can pull money from a bank account, even though transaction shows FAILED..).
                    +3 photos
                    Jul 30, 2018
                    Complaint marked as Resolved 
                    Important email id to get in touch with Go ibibo team is: "[email protected]"
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 23, 2018
                    Ibibo Group / Goibibo Customer Care's response
                    Dear Mr.Muker

                    Greetings from Goibibo.

                    This is in reference to the refund status for booking id- HTLG7YTES6 - HTLN49JQU2

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that your refund has already been processed from our end and we have already shared the refund screenshot as well.

                    We would request you to kindly check with your bank or raise the dispute against the said transactions.

                    Assuring you best of our services.

                    Regards,
                    Team Goibibo.
                    Jul 24, 2018
                    Updated by mukerhoney
                    Hi Goibibo Team,

                    I got your reply and also got the snapshot that payment was cleared from you side; although it was cleared on July 4th (which was after my second attempt to reach you guys). But I won't mark this complaint as resolved until I get the money in my bank account.

                    My issue is not a personal one with you guys, it is about how your/ overall process works.
                    It should not be the customer's duty to run behind every single person involved in such transactions, like what I did first with your team and now I am expected to follow some middle layer agency for few more weeks and then finally do the same with my bank for some more weeks.

                    The concern is - If all of the agencies involved in such transactions (your team + middle agencies/ third parties + my bank) can pull a good amount of money from my account within a few seconds, even when the transaction was failed, why can't they return my own money in a decent time (say, even a couple of days are fine)...??

                    Why the customer should wait for such a long time...?? I have spent my 1.5 months following up with just your team and now I have 2 more agencies to follow up to get my own money back.

                    Being an IT professional for more than a decade, I have always been a strong supporter of online transactions; technology is much more advanced and robust than ever now. Not sure how it happened here and it was related to customer's money; such issues are resolved at super priority. All of the involved agencies need serious audits/ checks here.

                    To be honest, I have not booked anything after this incident from your site and I am not sure to use your site in future. Again, its not about me, but you can always improve things at your end and other agencies at their places to make things transparent and efficient to avoid these scenarios in future and provide customers a quality service they deserve.

                    Thanks...!
                    Jul 30, 2018
                    Updated by mukerhoney
                    Got my money back...!!!
                    Thanks a lot... and marking this complaint resolved.
                    MY Auditor found an amount of Rs.1160/- charged to me by IBIBO web pvt ltd.on 15.2.18
                    I HAVE NOT MADE any transactions with them.
                    I have no idea why this amount has been deducted from my account.
                    THIS IS A CON JOB. Please refund my money((((((
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                      P
                      parvinder07
                      from New Delhi, Delhi
                      Jul 19, 2018
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                      Address: 122004

                      Respected all

                      I have booked a ticket on 13th June Mid night from Leh to Delhi for 15th June Morning using E-store on SBI credit Card App, where Travel Partner or Merchant is Goibibo.
                      After the transaction got completed, Debit message received for INR 17, 995 from SBI Credit card.
                      Till morning i hadn't receive any e-Ticket or message etc. So i have written an email to Go ibibio team on email id " [protected]@goibibo.com " for the same, requesting them for sending me the e Ticket on my email id, but no reply.

                      Than in the evening i called Go Air team, airline for which i have booked the flight. They said there is no such Passenger with the name Parvinder Singh and Cell no [protected] or email id [protected]@outlook.com. So there is no trace-ability from Go Air team,

                      Then i have written an email to Goibibo on email id - "" where i have requested them to confirm the transaction and i have mentioned the complete incidence to them.

                      Then one of the employee from Customer Delight Department replied me i.e. parul.yadav_1026051, she asked further details from me such as

                      1)First 6 digits and last 4 digits of the card number (in case of card
                      transaction)
                      2) Date of transaction
                      3) Amount of transaction
                      4) Transaction/ PayU ID
                      5) Customer’s name
                      6) Email address
                      7) Contact number

                      After providing this, then she replied back me on 21st Jun 7 Pm, that

                      Hi Parvinder,

                      Greetings from Goibibo

                      Thank you for sharing the required details. As checked we would like to inform you that we are unable to trace the given transaction in our system.

                      Hence, we would request you to raise a chargeback / dispute with your issuing bank card for further assistance.

                      We appreciate your cooperation with regards to this matter.

                      Do let us know for any further queries. We would be glad to assist you.

                      Thanks & Regards,
                      Parul Yadav
                      Customer Delight
                      Available all Days (except Fri & Sat)

                      As per Goibibo team there is no transaction or no transaction happened.

                      But later SBI Chargeback team shared the Transaction reference number, as per which Merchang Goibibo claimed for the amount from SBI credit card and the number is

                      Transaction reference number for the same is [protected], 014579

                      Transaction claimed on 14th June by Go Ibibo and payment received by 15th June.

                      I have also shared the credit card statement as well.

                      Still after so much of pain people are saying there is no such Transaction.

                      Request to Parul Yadav, please see my yesterday email which i have shared with Bank statement and please re check and confirmed from your finance department that they have claimed the amount and request them to refund the same.

                      Parvinder Singh
                      +91 [protected]
                      Aug 20, 2018
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 20, 2018
                      Ibibo Group / Goibibo Customer Care's response
                      Hi Parvinder,

                      Greetings from Goibibo

                      Thank you for sharing the required details. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and unable to trace the given transaction in our system.

                      Hence, we would request you to raise a chargeback/dispute with your issuing bank card for further assistance.

                      Assuring you best of our services.

                      Regards,
                      Team Goibibo.
                      Jul 20, 2018
                      Updated by parvinder07
                      Hello Goibibo Team

                      If this is the case as you mentioned above, please let me know one thing how come your team claim for the amount from SBI Credit Card Team.

                      Below are the transaction details which I have received from SBI Card team:

                      "Transaction reference number for the same is [protected], 014579

                      Transaction claimed on 14th June by Go Ibibo and payment received by 15th June."

                      Please check with this reference number and stopy giving me false information. I have also attached image of my CREDIT CARD Statement once again for your verification.

                      Jul 24, 2018
                      Updated by parvinder07
                      Hello Ibibo Team

                      Earlier you replied on very next day saying no such tracing is there, now when I have provided you with transaction numbers also, you are not replying even after 4 days.

                      Why so slow Ibibo team ? Now you don't have any answer for the same because me and SBI both are having the references for our truth.
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                        M
                        Mak Mak
                        from Kollegal, Karnataka
                        Jul 19, 2018
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                        Website: www.goibibo.com

                        I am getting nearly 100 messages per day from Goibibo stating that bookings are available for your taxi, which I don't have. I am fed up of these messages.Eventually I tried contacting their toll free phone numbers. no response. I don't have any particular number to call and talk to a concerned person

                        Even i am getting the messages at midnight too. these messages are effecting my phone and also effecting my job.

                        Hope my issue is resolved as soon as possible.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          S
                          sivmuthu
                          from Chennai, Tamil Nadu
                          Jul 16, 2018
                          Resolved
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                          Resolved

                          Address: 560100

                          I have booked an hotel through goibibo site for 13 to 15th July. I had to do partial cancellation due to sudden plan change. have raised a request on 13th July but till 14th July it was not resolved. i have called customer care at the time of checkout. But no resolution on that and made me to wait 2 hours at hotel reception and finally they came up that cancellation can't be done and it's non refundable.
                          it's a preapaid booking but all of the sudden in hotel app it's showing that i had to pay extra amount and none of them are having clue about it why it's showing.

                          Goibibo customer service have wasted my time and money unnecessarily.

                          Booking ID -HTLFQTEA4X
                          Sep 9, 2018
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 23, 2018
                          Ibibo Group / Goibibo Customer Care's response
                          Hi Muthukumar,

                          Greetings from Goibibo.com

                          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we had already checked it with the hotelier for the cancellation, however, the hotelier has denied for the refund due to last minute cancellation.

                          Please note that we have no control over the cancellation policy and your booking was non-refundable on the day when you requested for the cancellation.

                          Assuring you best of our services.

                          Regards,
                          Team Goibibo.
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                            S
                            Shawntomy
                            Jul 16, 2018
                            Resolved
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                            Resolved

                            Address: 600116
                            Website: www.goibibo.com

                            I booked a ticket on goibibo website (PNR LFRMOM). Before booking the ticket i called the exicutive of go ibibo and ensured that there is a students baggage allowance of 40 kg. The name of the executive is Kevin. As per his instructions i booked a ticket and i did not get any allowance rather 30 kg only. I reported this issue with the customer support in less than 30 minutes of booking.
                            That customer support agent told me it can be resolved by updating the VISA COPY, PASSPORT COPY AND ADMISSION LETTER. I mailed it to them and the next day they are saying that the airline declines my baggage allowance.
                            I called the airline and they clearly told that i would have got this offer if i would have done it though their website or yathra website of students universe website.
                            I am denied with this offer only just because i booked it through goibibo.

                            I am sure (100%) that i had clicked the students fare before booking the ticket. It took almost 4 days to escalate the issue to the respective team. I am not new to the goibibo phone application. Before going to the final i had even a trial booking also. After 4 days an executive told me that they had crosschecked with the recording of the call and they told me my claim was true. Ie they have heard my recording on my query about students baggage allowance before booking. Now the same guy is saying that when they contacted the technical team of the website they found that i have not clicked the students fare option. But i am 100 % sure that i had done it in the exact way how they have advised me. They are asking me to sent the screenshot of the same if i have (showing that i have clicked the students fare). They are cheating me. I am really trapped. Please help me to resolve this issue. i am a student and i am flying for the first time I have lot of things to be taken to Ireland. Please help me to get out of the trap.

                            At least i would request whoever reading this note, not to book any tickets through goibibo and fall into traps. I was trapped by showing the promotions.

                            Similar complaints are also there regarding the same website on the web. please take this type of complaints serious because they are literally trapping people.

                            SHAWN
                            [protected]
                            Aug 27, 2018
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 19, 2018
                            Ibibo Group / Goibibo Customer Care's response
                            Hi Shawn,

                            Greetings from Goibibo.com

                            We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                            Assuring you best of our services.

                            Regards,
                            Team Goibibo.
                            Verified Support
                            Jul 19, 2018
                            Ibibo Group / Goibibo Customer Care's response
                            Hi Shawn,

                            Greetings from Goibibo.com.

                            This is in regards to your booking id: AMDUUA2BF.

                            We sincerely apologize for the inconvenience caused to you.

                            As discussed over the phone we are personally advocating your case and we are checking it with the tech team. We will share the status 24-48 hours.

                            Thank you for your co-operation.

                            Regards,
                            Team Goibibo.
                            Verified Support
                            Jul 24, 2018
                            Ibibo Group / Goibibo Customer Care's response
                            Hi Shawn,
                            Greetings from Goibibo.com.
                            This is in regards to your booking id: AMDUUA2BF.
                            As discussed over the phone we have finally re-investigated the backlogs and even checked it with the airline as well.

                            We would request you to kindly purchase the extra 10kgs baggage(288 USD + 5% service charge) and share the receipt with us so that we can reimburse the same.
                            Please note that baggage can be added only 48 hours before the scheduled departure time by visiting the airline's website,
                            Thank you for your co-operation and patience.

                            We have taken your strong feedback and we will make sure that such issues should not happen again.

                            For further queries feel free to write us.

                            Regards,
                            Team Goibibo.
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                              A
                              arnashri
                              from Hyderabad, Telangana
                              Jul 16, 2018
                              Resolved
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                              Resolved

                              Address: Ranga Reddy, Andhra Pradesh, 500088

                              GOMUPKGINT3cf6a09482. I had done a booking from HYD-DPS on 12th of july at 9:07 pm. Till the time of booking it was showing the return journey dates to be 3rd of September. When I booked the tickets, after the e tickets were received, the return journey showed to be 4th of September. I called their customer care executive and told about the discrepancy at 9:30 PM. He forwarded it to the technical team and reverted back on 13th july 2018 at 3:00 PM.. They said they can't do anything as it's a fault from my side and apparently I had booked for 4th September, although I haven't. i triple checked it before booking. i talked to the supervisor of their's too and when I told him in details about all the problem, he said he would revert back within 24 hours. But it's more than 70 hours since the last call and till now I haven't received any communication from their side.. even after multiple calls, they are saying we are arranging a call for you within 15 mins but even after hours have passed there hasn't been any communication. Also their web app is faulty. It shows two different date for the same shortlisted flight. This is really frustrating.
                              Aug 23, 2018
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 23, 2018
                              Ibibo Group / Goibibo Customer Care's response
                              Hi Arnashri,

                              Greetings from Goibibo.

                              This is in regards to your booking ID NAKZMK2JF,

                              We regret the inconvenience caused to you, kindly be advised that as checked and investigated as per the technical logs the flight was searched for 3rd SEP return, however, the date was then altered to 4th SEP.

                              We have already re-checked the logs as well and the goibibo is not at fault.

                              Please find below the logs for your reference.

                              [protected]:55:58, 586 INFO 12|[protected] api.reprice.session_token_api.log():28 session_token_api :::: 5c836273d1b6e2b80c950992fef9a1df :::: initial_data_set :::: {'minified_data': {'o': {'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'b': 19804, 'p': 26143, 'p1': 26143, 'x': 6339, 't': 935, 'f': [{'u': 0, 'g': 3, '1': 0, '2': 3, 'd': 2355, 'a': 650, 'td': 0, 'ta': 1, 'e': 0, 'c': 1, 'oc': -1, 'n': 68, 'v': 1, 't': 425, 'm': 1}, {'u': 3, 'g': 1, '1': 3, '2': 3, 'd': 910, 'a': 1200, 'td': 0, 'ta': 0, 'e': 1, 'c': 2, 'oc': -1, 'n': 798, 'v': 1, 't': 250, 'l': 220, 'm': 1}], 'w': 0, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, '7': 10, '8': 2, 'fs': 2425}, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'a': [{'c': 'India', 't': 'Hyderabad', 'i': 'HYD', 'n': 'Hyderabad Airport'}, {'c': 'Indonesia', 't': 'Denpasar, Bali', 'i': 'DPS', 'n': 'Ngurah Rai International'}, {'c': 'Singapore', 't': 'Singapore', 'i': 'SIN', 'n': 'Changi'}, {'c': 'Malaysia', 't': 'Kuala Lumpur', 'i': 'KUL', 'n': 'Kuala Lumpur International Airport (klia)'}, {'c': 'India', 't': 'New Delhi', 'i': 'DEL', 'n': 'Indira Gandhi Intl'}, {'c': 'Hong Kong', 't': 'Hong Kong', 'i': 'HKG', 'n': 'Hong Kong International'}, {'c': 'India', 't': 'Mumbai', 'i': 'BOM', 'n': 'Chhatrapati Shivaji International'}, {'c': 'Thailand', 't': 'Bangkok', 'i': 'BKK', 'n': 'Suvarnabhumi International'}, {'c': 'Indonesia', 't': 'Jakarta', 'i': 'CGK', 'n': 'Soekarno-Hatta International'}, {'c': 'Japan', 't': 'Tokyo', 'i': 'NRT', 'n': 'New Tokyo International Airport'}, {'c': 'Japan', 't': 'Osaka', 'i': 'KIX', 'n': 'Kansai International'}, {'c': 'United Kingdom', 't': 'London', 'i': 'LHR', 'n': 'London Heathrow'}, {'c': 'Qatar', 't': 'Doha', 'i': 'DOH', 'n': 'Doha'}, {'c': 'United Arab Emirates', 't': 'Dubai', 'i': 'DXB', 'n': 'Dubai'}, {'c': 'Indonesia', 't': 'Surabaya', 'i': 'SUB', 'n': 'Juanda'}, {'c': 'India', 't': 'Visakhapatnam', 'i': 'VTZ', 'n': 'Vishakhapatnam'}], 'c': [{'c': 'TR', 'n': 'Flyscoot'}, {'c': 'AK', 'n': 'AirAsia Berhad'}, {'c': 'D7', 'n': 'Air Asia X'}, {'c': 'QZ', 'n': 'Indonesia AirAsia'}, {'c': '9W', 'n': 'Jet Airways'}, {'c': 'GA', 'n': 'Garuda Indonesia'}, {'c': 'HX', 'n': 'Hong Kong Airlines'}, {'c': 'MI', 'n': 'Silk Air'}, {'c': 'SQ', 'n': 'Singapore Airlines'}, {'c': 'MH', 'n': 'Malaysia Airlines'}, {'c': 'OD', 'n': 'Malindo Air'}, {'c': '3K', 'n': 'Jetstar Asia'}, {'c': 'UK', 'n': 'Vistara'}, {'c': 'TG', 'n': 'Thai Airways'}, {'c': 'NH', 'n': 'ANA All Nippon Airways'}, {'c': 'BA', 'n': 'British Airways'}, {'c': 'QR', 'n': 'Qatar Airways'}, {'c': 'EK', 'n': 'Emirates Airline'}, {'c': 'SJ', 'n': 'Sriwijaya Air'}, {'c': '6E', 'n': 'IndiGo'}], 'd': ['20180828', '20180903', '20180904', '20180829', '20180905'], 'g': {}, 'i': ['flyscoot', 'airasianew', 'amadeus', 'mystifly', 'indigonew', 'travelport'], 't': ['-', '2', 'I', '3', '1', '0', 'M', 'D', '5', '4'], 'e': ['320', '330', '738', '73h', '332', '77w', '333', '7m8', '787', '739', '388', '777', '773', '789', '380', '788'], 'df': [0, 1200, 1100, 2200, 2800, 3000, 6000, 4200, 1600, 10000, 200], 'dn': [' Discount Applied', 'FLYDREAM', 'goCash'], 'mc': ''}, 'query_data': 'air-HYD-DPS[protected]-0-0-E', 'old_minified_data': [{'of': [{'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'tb': 19804, 'tf': 26143, 'p1': 26143, 'tx': 6339, 'du': '09h 35m', 'fl': [{'fr': 'HYD', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '23:55', 'at': '06:50', 'td': '-', 'ta': '2', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '68', 'ibp': 'airasianew', 'du': '04h 25m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}, {'fr': 'KUL', 'to': 'DPS', 'dd': '[protected]', 'ad': '[protected]', 'dt': '09:10', 'at': '12:00', 'td': '-', 'ta': '-', 'e': '330', 'cr': 'D7', 'an': 'Air Asia X', 'ocr': '', 'fn': '798', 'ibp': 'airasianew', 'du': '02h 50m', 'ly': '02h 20m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}], 'wr': 'Non-Refundable', 'rf': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, 'df': 200.0, 'dn': 'goCash', 'fs': 2425, 'rt': 'onwardflights', 'fd': {'tf': 26143}, 'multi_airline': 'y', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}, {'rf': [{'tb': 0, 'tf': 0, 'p1': 0, 'tx': 0, 'du': '09h 45m', 'fl': [{'fr': 'DPS', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '16:10', 'at': '19:10', 'td': 'I', 'ta': '2', 'e': '320', 'cr': 'QZ', 'an': 'Indonesia AirAsia', 'ocr': '', 'fn': '556', 'ibp': 'airasianew', 'du': '03h 00m'}, {'fr': 'KUL', 'to': 'HYD', 'dd': '[protected]', 'ad': '[protected]', 'dt': '21:50', 'at': '23:25', 'td': '2', 'ta': '-', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '69', 'ibp': 'airasianew', 'du': '04h 05m', 'ly': '02h 40m'}], 'wr': 'Non-Refundable', 'px': -1, 'k': 2, 'rt': 'returnflights', 'fd': {'tf': 0}, 'CINFO': 'air-DPS-HYD[protected]E-0', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}], 'student_search': False, 'is_multi_city_intl': '', 'is_multi_airline': True, 'is_international': True, 'total_fare': 26143, 'multi_city_domestic': False, 'flavour': 'android', 'application': 'goibibo'}

                              Please feel free to reach us for any future queries or concerns as we are just an email away from you.

                              Regards,
                              Team Goibibo.
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                                A
                                Ayush Dimri
                                from Ludhiana, Punjab
                                Jul 15, 2018
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra

                                I booked ticket from Pune to Sridi vide is number
                                GOBUSIOS9e147c6c8d. BUS was schedule to leave at 5.40AM. I got telephone from the bus conductor that bus is late by 2.30 hours. Since my further journey was already planned I was forced to cancel the ticket. But shocked to see no refund. Where I am at fault?
                                Kindly arrange my refund otherwise I have no option but take legal action.
                                This has also jeopardise the reputation of your company. I was planning to book my ticket for Glasgow form Delhi but now it is beyond question.
                                Pl make the refund for the journey not performed by me
                                .
                                Aug 28, 2018
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 19, 2018
                                Ibibo Group / Goibibo Customer Care's response
                                Hi Ayush,

                                Greetings from Goibibo.com

                                We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the booking was cancelled After 05:00 AM on Jul 14 when the booking was non-refundable.

                                Please note that you have also not raised the issue on real-time.

                                Assuring you best of our services.

                                Regards,
                                Team Goibibo.
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                                  R
                                  Rahul4892
                                  from Noida, Uttar Pradesh
                                  Jul 11, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110044

                                  I created my mail id on ibibo.com many years ago and I gave that as my backup id on several platforms and now that I need to reset my gmail accounts password. I cannot do that since I cannot find a way to login to my ibibo mail account. I have that gmail account as a backup in almost every website, so kindly give me access to my ibibo mail account at least once to reset my other account.
                                  Kindly help me ASAP.
                                  Aug 19, 2018
                                  Complaint marked as Resolved 
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Jul 11, 2018
                                  Updated by Rahul4892
                                  my mail id that I need access to is :- [protected]@ibibo.com
                                  Alternate mail for communication:- [protected]@gmail.com
                                  Thanks
                                  Verified Support
                                  Jul 19, 2018
                                  Ibibo Group / Goibibo Customer Care's response
                                  Hi Rahul,

                                  Greetings from Goibibo.com

                                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that the old account is not active now and you can create account with the new email.

                                  Assuring you best of our services.

                                  Regards,
                                  Team Goibibo.
                                  Mar 03, 2020
                                  Updated by Rahul4892
                                  thank you for d info
                                  Munja karke mi home credit madhtye 1129 pement karat hot

                                  netbanking ne thumahala ale mazyakade sms ala ahe thumchya kapnichya navane munja karke unaian bank [protected] plesaqe my money refund arjant thankyu
                                  munja karke's reply, Jul 14, 2018
                                  my money refund plesae
                                  munja karke's reply, Jul 14, 2018
                                  sir my neme munja karke 1129 your campani ibibo please refund my money 7744921834 apka no didiye sir plesae
                                  munja karke's reply, Jul 14, 2018
                                  sir mi home credit madhye emi bharat hot 1129
                                  ibibo thumchyakade ale ahet mi cvomplent karanar ahe
                                  my nema munja n karke unian bank please my refund money
                                  7744921834 call kariye ya apka n o dijiye pleqase nashik
                                  Munja n karke unian bank nashik refund my moneyn 1129
                                  galtise transfar ho gaya

                                  email account access lost - Comment #3160672 - Image #0
                                  email account access lost - Comment #3160672 - Image #1
                                  email account access lost - Comment #3160672 - Image #2
                                  email account access lost - Comment #3160672 - Image #3
                                  munja karke's reply, Jul 14, 2018
                                  refund my money 1129
                                  munja karke's reply, Jul 14, 2018
                                  refund my money 1129 please munja karke nashik unian bank
                                  munja karke's reply, Jul 14, 2018
                                  refund my money 1129 pl

                                  asea galtisev ho gaya my emi home credit emi 1129 uni9an bank netbanking nashik

                                  paisa nahi mila to mai comlent karauga garahak manch consumar
                                  munja karke nashik 7744921834 my money refund please mi call kijiye 7744921834
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                                    S
                                    Sanjana Bhargava
                                    from Lucknow, Uttar Pradesh
                                    Jul 10, 2018
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon, Haryana, 110091
                                    Website: Goibibo.com

                                    On 7th July i early checked in the hotel Surbhi guest house dharamsala booked through redbus and the hotelier denied to accept early check in and one of your employees named rahul apologised for the inconvenience and told me that a refund of rs 500 for additional services and a compensation of rs 500 will be initiated soon but no Action has been taken yet I haven't received any refund request till now
                                    Aug 24, 2018
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Jul 10, 2018
                                    Updated by Sanjana Bhargava
                                    On 7th July i early checked in the hotel Surbhi guest house dharamsala booked through redbus and the hotelier denied to accept early check in and one of your employees named rahul apologised for the inconvenience and told me that a refund of rs 500 for additional services and a compensation of rs 500 will be initiated soon but no Action has been taken yet I haven't received any refund request till now
                                    Verified Support
                                    Jul 19, 2018
                                    Ibibo Group / Goibibo Customer Care's response
                                    Hi Sanjana,

                                    Greetings from Goibibo.com.

                                    We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

                                    Please provide us with the following details: -

                                    • Correct Booking id or
                                    • E-mail id/Mobile Number used at the time of booking

                                    We await your response to get the matter checked at our end.

                                    Assuring you best of our services.

                                    Regards,
                                    Team Goibibo.
                                    This is with regard to my payment towards TRNDF2MF04WOW6 the mobile number used was [protected]
                                    An amount of INR. 1685 was made towards the above transaction number for train booking from CLT to MAS on 27-Aug-2018
                                    while the amount was deducted, i did not get the ticket
                                    the page was just blank for very long.

                                    I want my money refunded
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                                      N
                                      Nisha shokeen1
                                      from Delhi, Delhi
                                      Jul 9, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110042

                                      Hi team,

                                      I registered in oyo application to continue with the bookings.

                                      But i didn't feel its worth to continue there, so i decided to delete my account with my details.

                                      They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

                                      Please consider this as severity. And help me in deleting my account.
                                      Aug 19, 2018
                                      Complaint marked as Resolved 
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Jul 09, 2018
                                      Updated by Nisha shokeen1
                                      team,

                                      I registered in goibibo application to continue with the bookings.

                                      But i didn't feel its worth to continue there, so i decided to delete my account with my details.

                                      They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

                                      Please consider this as severity. And help me in deleting my account.
                                      Verified Support
                                      Jul 19, 2018
                                      Ibibo Group / Goibibo Customer Care's response
                                      Hi Nisha,

                                      Greetings from Goibibo.com

                                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we would not be able to delete the account due to audit purposes, however, we can deactivate the account.

                                      Please share your registered email/phone number so that we can do the needful.

                                      Assuring you best of our services.

                                      Regards,
                                      Team Goibibo.
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                                        V
                                        vipin999
                                        from Zira, Punjab
                                        Jul 9, 2018
                                        Resolved
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                                        Resolved

                                        Address: Jaipur, Rajasthan, 302020
                                        Website: www.goibibo.com

                                        Dear Sir,

                                        i was booked Citrus Hotel in jaipur dated 14th May to 25th May through Goibibo Mobile Apps, My new joining in company at jaipur but when i reached Jaipur at 14th Morning and call for early Check-in Citrus Hotel denied to check in and reply we will not allow you to check in because Goibibo book hotel on wrong price so please contact Goibibo.

                                        when i call to Goibibo customer care they reply after 2 hour, they replied hotel website show wrong prices due to technical problem so i am put request from our side for refund your money that time request goibibo for arrange another hotel for same dates but they denied for ..

                                        after all that conversation goibibo send msg for feed back foe how was your stay at Citrus hotel and i was mentally as well as physically disturbed by Goibibo and Hotel.

                                        please help me for stop these type of activity happen in future i have atatched all msg and call recording for your review.

                                        Regards
                                        Vipin Dubey
                                        [protected]
                                        +2 photos
                                        Aug 19, 2018
                                        Complaint marked as Resolved 
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 19, 2018
                                        Ibibo Group / Goibibo Customer Care's response
                                        Hi Vipin,

                                        Greetings from Goibibo.com

                                        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we have taken your strong feedback on this.

                                        Please note that those were automated email. We have already processed the refund of the booking and we would make sure that such issues should not happen again.

                                        Assuring you best of our services.

                                        Regards,
                                        Team Goibibo.
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