Ibibo Group / Goibibo Complaints & Reviews

Jul 23, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr.Muker

Greetings from Goibibo.

This is in reference to the refund status for booking id- HTLG7YTES6 - HTLN49JQU2

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that your refund has already been processed from our end and we have already shared the refund screenshot as well.

We would request you to kindly check with your bank or raise the dispute against the said transactions.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 20, 2018

Ibibo Group / Goibibo Customer Care's response Hi Parvinder,

Greetings from Goibibo

Thank you for sharing the required details. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and unable to trace the given transaction in our system.

Hence, we would request you to raise a chargeback/dispute with your issuing bank card for further assistance.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 23, 2018

Ibibo Group / Goibibo Customer Care's response Hi Muthukumar,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we had already checked it with the hotelier for the cancellation, however, the hotelier has denied for the refund due to last minute cancellation.

Please note that we have no control over the cancellation policy and your booking was non-refundable on the day when you requested for the cancellation.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Shawn,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Shawn,

Greetings from Goibibo.com.

This is in regards to your booking id: AMDUUA2BF.

We sincerely apologize for the inconvenience caused to you.

As discussed over the phone we are personally advocating your case and we are checking it with the tech team. We will share the status 24-48 hours.

Thank you for your co-operation.

Regards,
Team Goibibo.

Jul 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Shawn,
Greetings from Goibibo.com.
This is in regards to your booking id: AMDUUA2BF.
As discussed over the phone we have finally re-investigated the backlogs and even checked it with the airline as well.

We would request you to kindly purchase the extra 10kgs baggage(288 USD + 5% service charge) and share the receipt with us so that we can reimburse the same.
Please note that baggage can be added only 48 hours before the scheduled departure time by visiting the airline's website,
Thank you for your co-operation and patience.

We have taken your strong feedback and we will make sure that such issues should not happen again.

For further queries feel free to write us.

Regards,
Team Goibibo.

Jul 23, 2018

Ibibo Group / Goibibo Customer Care's response Hi Arnashri,

Greetings from Goibibo.

This is in regards to your booking ID NAKZMK2JF,

We regret the inconvenience caused to you, kindly be advised that as checked and investigated as per the technical logs the flight was searched for 3rd SEP return, however, the date was then altered to 4th SEP.

We have already re-checked the logs as well and the goibibo is not at fault.

Please find below the logs for your reference.

[protected]:55:58, 586 INFO 12|[protected] api.reprice.session_token_api.log():28 session_token_api :::: 5c836273d1b6e2b80c950992fef9a1df :::: initial_data_set :::: {'minified_data': {'o': {'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'b': 19804, 'p': 26143, 'p1': 26143, 'x': 6339, 't': 935, 'f': [{'u': 0, 'g': 3, '1': 0, '2': 3, 'd': 2355, 'a': 650, 'td': 0, 'ta': 1, 'e': 0, 'c': 1, 'oc': -1, 'n': 68, 'v': 1, 't': 425, 'm': 1}, {'u': 3, 'g': 1, '1': 3, '2': 3, 'd': 910, 'a': 1200, 'td': 0, 'ta': 0, 'e': 1, 'c': 2, 'oc': -1, 'n': 798, 'v': 1, 't': 250, 'l': 220, 'm': 1}], 'w': 0, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, '7': 10, '8': 2, 'fs': 2425}, 'r': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'a': [{'c': 'India', 't': 'Hyderabad', 'i': 'HYD', 'n': 'Hyderabad Airport'}, {'c': 'Indonesia', 't': 'Denpasar, Bali', 'i': 'DPS', 'n': 'Ngurah Rai International'}, {'c': 'Singapore', 't': 'Singapore', 'i': 'SIN', 'n': 'Changi'}, {'c': 'Malaysia', 't': 'Kuala Lumpur', 'i': 'KUL', 'n': 'Kuala Lumpur International Airport (klia)'}, {'c': 'India', 't': 'New Delhi', 'i': 'DEL', 'n': 'Indira Gandhi Intl'}, {'c': 'Hong Kong', 't': 'Hong Kong', 'i': 'HKG', 'n': 'Hong Kong International'}, {'c': 'India', 't': 'Mumbai', 'i': 'BOM', 'n': 'Chhatrapati Shivaji International'}, {'c': 'Thailand', 't': 'Bangkok', 'i': 'BKK', 'n': 'Suvarnabhumi International'}, {'c': 'Indonesia', 't': 'Jakarta', 'i': 'CGK', 'n': 'Soekarno-Hatta International'}, {'c': 'Japan', 't': 'Tokyo', 'i': 'NRT', 'n': 'New Tokyo International Airport'}, {'c': 'Japan', 't': 'Osaka', 'i': 'KIX', 'n': 'Kansai International'}, {'c': 'United Kingdom', 't': 'London', 'i': 'LHR', 'n': 'London Heathrow'}, {'c': 'Qatar', 't': 'Doha', 'i': 'DOH', 'n': 'Doha'}, {'c': 'United Arab Emirates', 't': 'Dubai', 'i': 'DXB', 'n': 'Dubai'}, {'c': 'Indonesia', 't': 'Surabaya', 'i': 'SUB', 'n': 'Juanda'}, {'c': 'India', 't': 'Visakhapatnam', 'i': 'VTZ', 'n': 'Vishakhapatnam'}], 'c': [{'c': 'TR', 'n': 'Flyscoot'}, {'c': 'AK', 'n': 'AirAsia Berhad'}, {'c': 'D7', 'n': 'Air Asia X'}, {'c': 'QZ', 'n': 'Indonesia AirAsia'}, {'c': '9W', 'n': 'Jet Airways'}, {'c': 'GA', 'n': 'Garuda Indonesia'}, {'c': 'HX', 'n': 'Hong Kong Airlines'}, {'c': 'MI', 'n': 'Silk Air'}, {'c': 'SQ', 'n': 'Singapore Airlines'}, {'c': 'MH', 'n': 'Malaysia Airlines'}, {'c': 'OD', 'n': 'Malindo Air'}, {'c': '3K', 'n': 'Jetstar Asia'}, {'c': 'UK', 'n': 'Vistara'}, {'c': 'TG', 'n': 'Thai Airways'}, {'c': 'NH', 'n': 'ANA All Nippon Airways'}, {'c': 'BA', 'n': 'British Airways'}, {'c': 'QR', 'n': 'Qatar Airways'}, {'c': 'EK', 'n': 'Emirates Airline'}, {'c': 'SJ', 'n': 'Sriwijaya Air'}, {'c': '6E', 'n': 'IndiGo'}], 'd': ['20180828', '20180903', '20180904', '20180829', '20180905'], 'g': {}, 'i': ['flyscoot', 'airasianew', 'amadeus', 'mystifly', 'indigonew', 'travelport'], 't': ['-', '2', 'I', '3', '1', '0', 'M', 'D', '5', '4'], 'e': ['320', '330', '738', '73h', '332', '77w', '333', '7m8', '787', '739', '388', '777', '773', '789', '380', '788'], 'df': [0, 1200, 1100, 2200, 2800, 3000, 6000, 4200, 1600, 10000, 200], 'dn': [' Discount Applied', 'FLYDREAM', 'goCash'], 'mc': ''}, 'query_data': 'air-HYD-DPS[protected]-0-0-E', 'old_minified_data': [{'of': [{'id': 'm|HYDDPS20180828EAK_DPSHYD20180904EAK:AK68D7798_QZ556AK69', 'tb': 19804, 'tf': 26143, 'p1': 26143, 'tx': 6339, 'du': '09h 35m', 'fl': [{'fr': 'HYD', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '23:55', 'at': '06:50', 'td': '-', 'ta': '2', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '68', 'ibp': 'airasianew', 'du': '04h 25m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}, {'fr': 'KUL', 'to': 'DPS', 'dd': '[protected]', 'ad': '[protected]', 'dt': '09:10', 'at': '12:00', 'td': '-', 'ta': '-', 'e': '330', 'cr': 'D7', 'an': 'Air Asia X', 'ocr': '', 'fn': '798', 'ibp': 'airasianew', 'du': '02h 50m', 'ly': '02h 20m', 'm': 1, 'multi_airline': 'true', 'sister_origin': '', 'multiCinfo': 'air-HYD-DPS[protected]E-0'}], 'wr': 'Non-Refundable', 'rf': {'b': 0, 'p': 0, 'p1': 0, 'x': 0, 't': 945, 'f': [{'u': 1, 'g': 3, '1': 2, '2': 2, 'd': 1610, 'a': 1910, 'td': 2, 'ta': 1, 'e': 0, 'c': 3, 'oc': -1, 'n': 556, 'v': 1, 't': 300}, {'u': 3, 'g': 0, '1': 2, '2': 2, 'd': 2150, 'a': 2325, 'td': 1, 'ta': 0, 'e': 0, 'c': 1, 'oc': -1, 'n': 69, 'v': 1, 't': 405, 'l': 240}], 'w': 0, 'px': -1, 'k': 2}, 'bs': 37969.1796875, 'px': -1, '5': 25943, 'k': 1, 'df': 200.0, 'dn': 'goCash', 'fs': 2425, 'rt': 'onwardflights', 'fd': {'tf': 26143}, 'multi_airline': 'y', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}, {'rf': [{'tb': 0, 'tf': 0, 'p1': 0, 'tx': 0, 'du': '09h 45m', 'fl': [{'fr': 'DPS', 'to': 'KUL', 'dd': '[protected]', 'ad': '[protected]', 'dt': '16:10', 'at': '19:10', 'td': 'I', 'ta': '2', 'e': '320', 'cr': 'QZ', 'an': 'Indonesia AirAsia', 'ocr': '', 'fn': '556', 'ibp': 'airasianew', 'du': '03h 00m'}, {'fr': 'KUL', 'to': 'HYD', 'dd': '[protected]', 'ad': '[protected]', 'dt': '21:50', 'at': '23:25', 'td': '2', 'ta': '-', 'e': '320', 'cr': 'AK', 'an': 'AirAsia Berhad', 'ocr': '', 'fn': '69', 'ibp': 'airasianew', 'du': '04h 05m', 'ly': '02h 40m'}], 'wr': 'Non-Refundable', 'px': -1, 'k': 2, 'rt': 'returnflights', 'fd': {'tf': 0}, 'CINFO': 'air-DPS-HYD[protected]E-0', 'sct': 'E', 'int': 'y', 'ibp': 'airasianew', 'dis': '', 'skipdis': ''}]}], 'student_search': False, 'is_multi_city_intl': '', 'is_multi_airline': True, 'is_international': True, 'total_fare': 26143, 'multi_city_domestic': False, 'flavour': 'android', 'application': 'goibibo'}

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ayush,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the booking was cancelled After 05:00 AM on Jul 14 when the booking was non-refundable.

Please note that you have also not raised the issue on real-time.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Rahul,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that the old account is not active now and you can create account with the new email.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Sanjana,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Nisha,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we would not be able to delete the account due to audit purposes, however, we can deactivate the account.

Please share your registered email/phone number so that we can do the needful.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Vipin,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we have taken your strong feedback on this.

Please note that those were automated email. We have already processed the refund of the booking and we would make sure that such issues should not happen again.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Madhav,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we do not have any control over the day to day workings of the airline.

We would request you to kindly check it with the airline regarding the compensation.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pankaj,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, kindly note that the full refund for the booking id: HTL7UUNP54 has already been processed from Goibibo and the same shall reflect in the original mode/ modes of payment in 5-14 bank working days depending on your bank's processing time.

Also, the extra amount of Rs.7000 has been processed as per the discussion in the account details which were shared and the same shall also reflect as per the timeline shared above.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Neeraj,
Greetings from Goibibo.com.

This is in regards to your booking id: CARPAF2AAX929LH

We sincerely apologize for the inconvenience caused to you.

We have checked and found that we have processed the refund of the booking on 24th June 2018.

[protected] [protected] [protected] refund 2273.00 success [protected]:31:06 [protected]:31:11 75105178176001188994368

We would request you to kindly get in touch with your bank on this.

For further queries feel free to write us.

Regards,
Team Goibibo.

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ad131986,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

Jul 02, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pawan

Greetings from Goibibo!

This email is in reference to your booking ID RBN73YAUZ8P.

Please be informed that we are working on your concern raised. We will share the update by Tuesday eod.

Please feel free to get in touch with us for any further assistance.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Available all days from 8am to 5pm except Sunday

Jul 02, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pawan

Greetings from Goibibo

This email is in reference to your booking ID RBN73YAUZ8P.

We sincerely apologize for the inconvenience caused.

Please be informed that we have shared a stern feedback with the Bus operator.

We are ready to credit 100/- Non-promotional go-cash(go-cash+) in your respective account. Kindly share your consent and we will process the amount from our end.

Please feel free to get in touch with us for any further assistance.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Available all days from 8am to 5pm except Sunday

Jul 03, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pawan

Greetings from Goibibo

This email is in reference to your booking ID RBN73YAUZ8P.

We are still waiting for your revert.

Please be informed that we have shared a stern feedback with the Bus operator.

We are ready to credit 100/- Non-promotional go-cash(go-cash+) in your respective account. Kindly share your consent and we will process the amount from our end.

Please feel free to get in touch with us for any further assistance.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Available all days from 8am to 5pm except Sunday

Jul 04, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pawan

Greetings from Goibibo

This email is in reference to your booking ID RBN73YAUZ8P.

Since we have not heard from your end we are closing the concern raised.

Please be informed that we have shared a stern feedback with the Bus operator.

We are ready to credit 100/- Non-promotional go-cash(go-cash+) in your respective account. Kindly share your consent and we will process the amount from our end.

Please feel free to get in touch with us for any further assistance.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Available all days from 8am to 5pm except Sunday

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Harisankar,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we are glad that your refund has been credited and we would make sure that such issues should not happen again.

Assuring you best of our services.

Regards,
Team Goibibo.