Ibibo Group / Goibibo Complaints & Reviews

[#24357181]

I have cancelled my flight to rome due to a medical emergency. I have been following up for more than a month with the ibibo team (Ref no. Mentioned above) regarding my refund. Either i receive a reply to wait else no response at all, as its happening since last 10 days.

All the requisite documents have been submitted without any delay yet such unprofessional behavior is least expected from a service provider.

The only purpose to write here is to bring it in your notice that in spite of an aggressive follow up with the team, all we are left with is hopelessness.

I hv booked the hotel for 2 night but due urgent work 1 night stay booking out of 2 night and the same has informed at the time of check-in. At the time of check out of the hotel they have to take up matter with the goibibo company. But you company declined the cancellation of 1 night stay and not refunding the amount which you you are supposed to refund to me. So request you to look into the matter and refund the amount to me.

Booking id :- htlcmufyac

Ramnesh mudiraj

I have confirmed the booking of my stay at sonar gaon hotel, puri for 2 nights ie checkin on 18th oct'18 and check out on 20th oct'18. Again i cancelled the one day booking on 18th oct'18, and got confirmation from your end.
Booking id-htlsebm3rv and hotel booking id-[protected].
Now my checkin will be on 19th oct'18 and check out on 20th oct'18.
Till today cancellation charge of rs 5050.00 not yet credited to my account.

Give my any confirm updates.

I had to travel for chandigarh on 8th of september 2018
But unfortunately i booked wrong date as 10th
And there were 2 passengers travelling later on i called the customer care and they told me that you have to reschedule it
I did that for my ticket and refund request was taken
But the other passenger travelling Miss Muneeb i was been told to book a replacement ticket for refund so i had to travel back on 10th and I did for miss muneeb. This conversation was been done with executive Mr Anil and when i called for refund and gave new PNR number they said u should have booked ticket with Indigo and not GO AIR. I was never been guided properly about it
When i called Customer care again they said we ll listen to the voice call and said now you can get this money in ur wallet and use it! But unfortunately i am so unhappy with the service and especially the executive who have no manners !
If i dont get any revert and money back I ll file an FIR against it

My name is sunaina mittal contact nmber [protected], i booked a hotel and they denied that they dont give room to couples, i dont understand when i mentioned that 2 adults then why didnt they let us stay, they asked me to cancel the booking, thats what i did, kindly refund my money please.. Am a student and i need my money back, for further information kindly call me.. And try to assist me as soon as possible

I was booking a flight ticket on 20/08/2018 from goibibo.com ibibo for amount of 16, 168.00 but it got failed and money got deducted without generating the ticket. I raised a complain to goibibo but till today i havent received the refund back and everytime i mail them i get the same email from them saying that they are working on it. I have not received refund of my cancelled ticket (Service request id[protected] and its been 28 days since i cancelled the ticket.

I got same answer from your team your refund in under process but i not recived any refund till now please let me know when i got my refund.

While booking an airticket a duplicate booking took place due to technical error and my account was been debited twice on 26th may 2018. Later on the duplicate was been aborted with the help of goibibo team. I was also confirmed over phone followed by mail that the amount for the aborted ticket will be refunded within 5-7 days. However i have not yet received a single ount refunded by goibibo team. The booking id is gofldmob5c1c07300082

I made my booking to hotel rinn residency jubliee hills few days ago, today was my check in day. When i entered the hotel the owner said me that he has not recieved his payment through goibibo, where as i got a confirmation of booking from goibibo along with goibibo booking id and hotel booking id. Worst service ever, this sort of things drops a normal human being to great harrasement. I want my problem to be fixed.

Mfkjc7 this is my pnr. For over 4 days i am trying to get in touch with customer care. All their numbers have automated answer sating that we are facing too many calls so use the app and thet send a link. Ysing that link is futile. Days are passing by and the fares must be increasing and will cost me more to reschedule. But i guess goibibobhas a delibrate way to not be avilable to its customers so that they dont have to refund any amount. The experience with goibibo is so bad that once this trip of mine gets over i shall never ever use tgeir services. Imagine after booking you cant change anything since thier customer care is just not reachable. Call in morning noon ecening late night at any of the numbers... But everywhere the same... We are facing a lot of calls sonuse the app... Worst service provider. If there is anyone responsible at goibibo then pkease call me at [protected]. I am begging you for my own money.

Sir / madam

It had bought a plane ticket via goibibo, mumbai to jeddah saudi airlines, the ticket was refundable, the purchase date of the ticket was 11/09/2018 night 9:30 am, the date of the trip was 12/09/2018, the traveler was unable to go because of the urine stone and severe paine, it had informed the goibobo to cancel the ticket because of the reason mentioned, but goibibo did not care, and the traveler was losing all money, even the ticket tax, i humbly ask your kind attention about it, i want to know if i'm viable to get the refund of the ticket price unless otherwise the ticket tax
The pnr ticket is lt3tk4

Cordially
Rahman t

Sir,
I'm booked flights and payment paid successfully on 08/09/18. But not received confirmation tickets. I requested to you my payment return to me. My payment bank message are attached.

"thank you for using state bank internet banking. Reference no. For atom technologies ltd transaction of rs. 7257.0 from a/c ending 8012 on 08-sep-18 at 13:18 is igaehwdrr6."

By
Raju pm
Mob. [protected], [protected]

I have been trying to get in touch with your team since past couple of days. Its not only been a very bad experience but extremely difficult. Your email for rescheduling says i need to contact customer care on +91 [protected] for abroad callers however the number is always out of reach or facing a heavy call flow and the line gets disconnected, not only wasting my money on the call but also not having solved my query.

I need to reschedule my current booking i. E
10th oct 2018 air india express[protected] flight no ix252 to 28th dec[protected] flight no. Ix252

Pnr ixjvjrii

Kindly respond and advise applicable charges for the same...

I booked a jet airways ticket pnr - xeapcp on 14/09/18 at 10:38 pm for 2 pax (Pawan singal and surinder singal) from delhi to jodhpur for the date 16/09/18. When i recieved the confirmation of booking, it was done from jodhpur to delhi. The minute i got to know that there has been an error made by the app, i started calling the customer care number. Inspite of several calls, my call was answered 1.5 hrs later. ₹ 7922 was the ticket charges and the refundable amount was told to be ₹ 554 only. I told them to reschedule the tickets but they said you would have to pay ₹4500 plus difference in ticket price more for eaxh pax for recheduling the flight for the same. This is very poor service from goibibo. Their app had an error for which i have to suffer. This is completely wrong on their side. Please look into this matter and refund me my money.

Avi singal
+91-[protected]
[protected]@gmail.com

Booking id:trndf4hv24w67z
Email id:[protected]@gmail.com
With regards to your reply on my previous complaint about the fraudulent debit of rs.3000 by your company, i have attached the bank statement from 4/09/2018 to 11/09/2018 by screenshots. I received a call from your company.
The number is +[protected] and +[protected] and i have attached the call summary also by screenshots. Please take this issue seriously as it is your company's responsibility to draw a solution.

Dear sir/ma'am,

I am samarth trivedi, a student from india. I had booked a flight from ahmedabad to barcelona for 10th september (Ticket no.[protected], with goibibo.in the ticket my connectivity from madrid to barcelona was confirmed. But when i reached the station in madrid, the denied the same and rejected the ticket. Goibibo had not provided me the valid ticket.
So, due to that i was forced to buy the ticket second time and payed around 7, 500inr (90.90eur).

Photos of the tickets are attached along.

I request you to, make the refund for the extra ticket.

Thank you.

I hadbooked a domestic connection flight on 16th august 2018 and canceelled same on same date which the cancellation numbersare as below:
Package booking number gomupkg[protected]. Flights coimbator hydrabad and hydrabad thiruvananthapuram. The rtraveller name is anil muhammed. His mobile number gven while the booking timeis [protected]. (My name is pramod kumar) now this happened hardly one month time and not credited the erfund amount till date. I was trying all toll free numbers but only automated message delivery and disconnection going on. I am totally fed up of goibibo service like this. I need to talk to some one atleast.

Have been trying to connect with go ibibo representative since yesterday but everytime ivr is giving message that call volumes are high and therefore i should put my request from help option in the app. When i am going to help option, there is a robot who does not understand my query and just sending my templates.
Somehow i requested for rescheduling the flight and got the message that someone will connect with me in 6hrs but noone connected and then i got the message that as per the consent from me they are cancelling the rescheduling request.
I need to talk to representative and understand how i can change my flight timings now as by mistake i choose incorrect time

Hello. My pnr is mhpyrn. My flight is on 9th october from bdq-gau. It's a connecting flight. Bdq-bom is 10:35-12:00 and bom-gau is 12:55-16:05. But due to rescheduling of the 9w-136 flight, i. E., bom-gau, the timing has been preponed which makes it impossible for me to catch the second flight from bom. Kindly look into the matter and provide me an alternative. If not kindly provide me full refund. Thank you.

Dear team

My money has been got deducted on 10 Sept and on 12 Sept while booking train ticket.However my booking failed..this is second time this is happens ..No phone no to contact any authorised person and on your on line chatting service is nonsense
...
Please revert or I have to file a complaint in consumer forum..

Regards
Jagannath
[protected]

This is regarding my 2-nights stay at hotel apex executive, mumbai on 1st and 2nd sept, 2018. I had pre-booked and paid an amount of rs.2654 for a room for 3 people through goibibo app for 2 nights. On reaching the hotel, i was offered a room where it could accommodate only 2 persons. No space for adding an extra mattress as well. The hotel staff suggested me to shift to a larger room and said that only 1 large room was vacant. Since it was already 10 pm and i had to catch up a flight to europe next day, i agreed to shift to the larger room instead of hopping around mumbai in search of other hotels. Unfortunately, i was charged an extra rs. 2000 for staying in that large room where the tv and ac remotes were not even in working state. Such pathetic service of the hotel staff. Moreover, they insisted me to pay in cash and told that they do not accept card payments. Such a bad experience i had. I ended up paying rs.4654 for 2 nights and regret it so very much because i'm pretty sure i would have got a much better and comfortable accommodation at such a price. Although i paid for 3 people in advance, they offered me a room for only 2 persons and instead charged me extra again although the hotel staff was completely at fault.