Ibibo Group / Goibibo Complaints & Reviews

I booked a car from goibibo on the 26 th of may for a airport drop and i also got a confirmation on the same and i also told them to send the car at 11 am where i n i got a message saying we wll send u the drivr info 3 hrs before now it was almost past 10 i did not get a call so i called them up and they said we wll call u its was 10.30 am and i got the same answer so i had to pay extra 1200 to get a local car to drop me at the airport and...

I have booked an accommodation for three persons and after reaching there i saw that bedding was provided only for two. Hoteler saying that i have to pay extra charge for additional bed.
I tried to connect through app and phone several times, but that was in vain. Later, my calls after maximum waiting time of (11 mins) were not entertained by any executive. This is this their service standard.
Finally, by email they have mentioned...

Booking id: tuacpq6ka

Goibibo is seriously breaching customer's trust, never use them if you are booking air ticket with refund protection. I will go straight to the point.

I have done 2 bookings of domestic flights, one with mmt and second with goibibo.

1. Goibibo - total ticket cost for 2 adult passengers rs.8734
2. Make my trip - total ticket cost for 2 adult passengers rs.16176br...

Hi, your payment for the booking id: trnif1c3ogvztd has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
This msg came thursday. Afterwards your side said that we didn’t received any amount to my side and i checked my bank side everything clear......

Booked flight tickets (Air asia + jet airways) on 26th may 2018 from kuala lumpur to new delhi via chennai for 29th june 2018 through goibibo.com and payment released through icici bank credit card against booking.in spite of they received the payment, they have not confirm the tickets and not provided any pnr no.

I have called them 2 times. Fisrt time they cut the phone after listening the issue without resolution of my problem....

Dear sir,

Sat on 26.05.2018 i am booking barde bus non a/c set no 3, 4, 22 amount 1845.00 but amount deducted my hdfc bank account but only one message sent following thank you for using debit card ending 4806 for rs. 1845.00 in jaipur at goibibo1156659 on[protected]:10.49:13 no ticket receive no booking no only deducted amount, pls. Slove the problem and transfer my amount.

Thanks & regards,
Arun oulkar....

I had booking of following hotels booked from goibibo

16th may 2018 to 20th may 2018 in hotel vajrakila gangtok for 2 rooms goibibo booking id htlmjzjnqn booked on 15th jan 2018.

This booking was with my family trip and while on the way to hotel, hotel has refused to stay as they didnt have any bookings from goibibo then i have approached to goibibo and customer care has suggested few hotels and accordingly have...

I have booked bus tickets for 5 persons from chennai to trivandrum on 16th may 2018 to travel on 18th may 2018. The same was cancelled on 16th may itself through customer care.
Payment amount through debit card net banking for rs. 8580
Invoice no ; but[protected]
Tktno: rbn63b37bq
Contact no [protected]
Booking id gobusa16dac775e
Hsn/sac number9985...

I booked a flight from kolkata to chandigarh for 24th february 2018 through goibibo. It was a connecting flight from kol to delhi and delhi to chandigarh. Due to some ongoing construction activities at chandigarh airport, my flight from delhi to chandigarh was cancelled by the airline (Indigo) itself. I was informed by the airline in january that they have refunded the partial amount to goibibo and suggested me to connect with goibibo. Then...

I had booked two bus tickets for amritsar from moga vide pnr no 632ygjfc. When i reached at boarding point moga, i didn't not find bus for amritsar for which go ibibo allotted me. I called the contact number given by goibibo, no one was responding my my call. Even i called customer care number of goibibo, they also did not not resolved my problem. This is very worst experience felt by me. I request to escalate my matter to appropriate authority...

On 1st of april i made a booking on Goibibo from cheenai to delhi for 15th of april and operator cancelled my ticket and i talk to them regarding refund they said you will get in within 7-14 days but till now i did not received money yet. Recently also i talked to them but they always claims that you have to wait for more 14 days.. And after every 14-15 days later them claims the same argument...Please check it issue you can check the attached...

Dear sir / madam
I had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate...

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can...

Hi, i am presently travelling from chennai to salem in srt travels. I have purposely booked ac due to day time travel. I realized the temperature is high inside as soon as boarded, i have informed bus driver on the same and it was 32, even after 2hours the temperature just dropped to 30 and it is suffocating and the driver acknowledge that the bus ac is not working.

Could you please my complaint as i have paid extra for the...

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....

I did some online shopping from myntra on 17th may 2018 and made the payment of rs 2334/- through airtel payment bank. I got the message that, the amount had been debited from my airtel payment account and transaction is successful for ibibo web private limited. However, payment was not received at myntra and so the order was not confirmed. I would be very much grateful if you kindly look into the matter immediately and refund the amount...

I have been mailing since yesterday regarding this issue.. I have booked a hotel room in pondicherry yesterday for which the amount that was shown rs. 443 (After it was automatically deducting my gocash & gocash+ amount from the original price of rs. 1245). But after payment, the entire amount was deducted from my bank balance. Please do the needful and contact me as soon as possible.
Thanking you...

I have tried to book the Kualalumpur to Mumbai ticket on 25th February 2018 in Air Asia . But the amount got debited from my card & got credited in Goibibo account without generating the booking ID. Then immediately I called up the Goibibo Customer care, they told that if within 4 hrs I could not get the booking ID with confirm ticket, the amount will get refunded in 7 working days .
As usual I could not get a ticket or the refund...

Booking was made for hotel k g palace deluxe
1656-57, main bazaar, paharganj, opp r k ashram marg metro station, gate no.2, new delhi, delhi and payment was done through debit card for 15may2018 to 16may 2018 through booking id htlqvxhhqq. When reached hotel, they denied booking and told us to go to another hotel with low standard maintenance at the midnight. It lead to huge disappointment and disgust regarding the same....

On 11th may 2018 i have made a purchase on bigbasket.com with order # bmo[protected] of rs. 3881/-.

After doing the payment through net banking mode using ibibo payment gateway i received the message on bigbasket website that payment is failed. But the money got deducted from my bank account. I received the sms from my bank about money got debited and also it is appeared in my bank statement.

I confirmed...