Ibibo Group / Goibibo Complaints & Reviews

Complaint is against goibibo travel company
I have not received my referral bonus and when asked for further information that i'm not eligible they're making me go to and fro with all details other than what i've asked.
I even provided them screenshots from my installed app but they seem to override my statement with their search evidence and trying to impose the same thing to me.
Even providing ticket details from goibibo which is still open #23640115

I was trying to purchase two earrings from a site called silberuh.com. The first payment failed and then i tried to do the online payment the second time, i logged into my union bank account and payed for the two items.
But i didn't receive any confirmation from silberuh after the payment, so i had a doubt and messaged silberuh and they said they didn't receive the money but the amount was deducted from. My bank account. I just received two messages saying transaction to ibibo pvt ltd is complete. I lost rs.1467. I want my money back. Please refund.

The reference id : 90307946
Purchase done : 18/6/2018

I was booking flight ticket from mumbai to patna and goibio was showing 1st flight mumbai to varanasi ..its making customer comfusing so that i booked the flight to mumbai to varanasi by mistake because no site is showing suggested flight ..customer having mind set that id i am searching flight mumbai to patna then why goibibo showing suggested flight, then i called to goibibo customer care to change the destination the she is not ready for change and she said yiu have to cancel this flight and refund amount nothing.

This complaint and escalation is against goibibo for their fraud hotel certification and stamping goibibo certified without any validation and no support when we faced lot of difficulties.
I want to raise my grievance against hotel shoba in yercaud, tamilnadu and goibibo. I had booked this hotel on 9th of june, 2018 from goibibo. One of the worst trips, i have ever had with this false hotel accommodation, offered by goibibo, where there was hail and heaven difference in terms of room quality and facilities compared to the projected room.
For the whole 2 days we faced lot of difficulties due to this and we only trusted in their name and brand.

There were no electricity in the night time and those guys did not bother to switch in the generator at night and hence my parents needed to use torch light to go to rest room.
How pathetic the situation can be, when a goibibo certified hotel does not have minimum infrastructure
No light, no geyser, no hot water, no wardrobe, no bathroom hanger, no cleanliness, open dustbin leading to unhygienic atmosphere, very unclean toilet, non working and very small tv without volume which is equivalent to no tv in room, totally different room than booked... No cable connection available due to outage... No minimum service from the hotel boys...
We have booked this hotel from goibibo and guess what it is a go-certified hotel.
We have no clue based on what goibibo has issued the certificate. This hotel has very cheap quality rooms and the management is even worst. To our surprise, they have installed some false geysers in each room. There was frequent power cut in this area. They have a generator facility for the namesake which is switched off most of the time.
And also bed sheets were not clean and torn as well. After reporting them, they did not change the bed sheets.
After promising, goibibo and hotel didnt bother to help us in this situation.
As per the goibibo site room service is available in the hotel, but there is no restaurants there. We have to order food from hotel recommended restaurants by providing huge amount of delivery charge and gst.

Goibibo or the hotel shoba did not help us in any situation. We need a compensation for this kind of harassment and false pictures in the site.

I was book my ticket at 01-june-2018 hyderabad to delhi the cost is rs-3271 i have some reasons so i cancel my ticket at 29th may cancellation procees is done but i did't get any refund and it showing goibibo saying only 691 rs only whats the matter i loss my remaining amount please consider my attached details
I want my current refund i am not accept amount of 691 rs i was pay 3271 so i want correct refund

Dear dinesh

Your hotel booking at *hotel sita kunj* in ranchi from *15 jun* to *17 jun* has been confirmed with the booking id htl3tyfvmg. The standard check in time is 12:00 noon

Please contact the hotel directly on [protected], [protected] for early check in/late check out and other special request

You can view/cancel/modify your booking at: *https://go.ibi.bo/2h8YNA1kLN*

Hotel location: *https://www.google.com/maps/?q=Hotel+Sita+Kunj&ll=23.36587, 85.325602*

Please click https://gia.goibibo.com/chat/ to chat with us for any booking related queries.
ये होटल बुक किया लेकिन कोई भी सुभिदा नहीं है होटल के अंदर

Hi,
I hv booked hotel girija for 2 night and feel guilty.
No electricity, no food service, dirty saraundings. No hot water in washroom. No masquto net in the room we are a family with 2 kids undone to spend night with masquto.

Pls suggest how can i stay 2nd night in this hotel.
Kindly refund my amount against this hotel asap.

Regards
Ranjan nayak
[protected]

I booked a cab from goibobo mobile app for new delhi to meerut.
I got confirmation of booking and driver details as given below.
Pnr no.
Carpaf1z93a68z6
Assign driver mohd. Sameer
With hyundai excent, white dl1ye6496
From new delhi railway station to meerut

I did not travel at this pnr as driver did not reach at pickup point at booking time and he also did not recieve the call when i call him. So i arrange another taxi by himself.

Please refund my amount 1474 rs. That i paid through net banking in advance for booking.
Please refund my deducted money.
[protected]

Sir, i mr. Sandeep agarwal have booked a flight ticket from ibibo.com application. From kolkata to mumbai, flight was on 12/06/2018 the booking file is attached with this email. I have not receieved rs.1200 for the offer given during booking of the ticket that if i pay by my kotak mahindra bank credit card, credit card number being [protected]. Than there would be rs.1200 cash back in my credit card or you can say was a waiver, when i make a payment through kotak credit card. So i made a payment of rs.8044 /- by my kotak mahindra credit card. Whereas i was suppose to get rs.1200 /-cashback on my credit card. But i could see only rs.3274 has been refunded. You think we are fool for a cancellation we will pay you rs.5000/- where is the cash back. Dont think customers are fool and you can cheat and play around with customers. That ' s not possible sir. You have charged and deducted, all cancellation according to airfare rules and regulation. Whatever you wanted to subtract, you have deducted more than rs. 5000 /- its my wish i travel or i dont travel. Rs. 5000 /- deduction, how is that possible? The offer was applicable. Please reverse the cashback of rs. 1200/- mr. Ibiobo orelse i will file a legal suit against your company and highlight the issue and the fake offers you advertise in social media. So that people be aware off. Our money is even very hard earned. You just cant cheat. If required i will email all airlines and aviation ministry that how you are generating money by squeezing customers.
Regards.
Sandeep agarwal
[protected]

I have applied for ticket booking from new delhi to kishangarh for date 14.06.2018 through ajmer shatabdi, the transaction was done successfully of rs. 1066.00 to ibibo web pvt ltd vide transaction reference id 90080576, but the ticket is not booked nor any details is shown on irtctc booking history,
Nor this amount is yet credited in my account after the transaction failed. Please do justice to me

I have booked ticket on 26th May 2018 from Santorini to Athens for 3rd June but before journey on 31st May I have received a message from Goibibo that there is no ticket available in this flight kindly click on the link so i followed the same and got the same message that there is no seat available in this flight since i was in other country so i have booked other ticket thru Goibibo because did not wanted to take any risk and i spoke to customer care executive regarding refund amount so he said we will get back to you 24 to 48 hrs. but no response regarding refund, since daily i am trying to get some reply from Goibibo daily i am getting same reply that i have to wait 24 to 48 hrs team is working on it but no response and its been 13 days now but no reply. Goibibo has sent me message that no seat available now not refunding my amount and I have already shared all the screen shots of all the messages what I have received from them i make call to customer care getting same reply that ma'am i am going to forward this to my supervisor you will get call within 24 hours but till yet i have not got any email or call regarding this, so complaining here and hoping for positive response and attaching the screenshots as well.

Parking+toll+state tax+night charge driver+trip amount=19395 rs.
Advance=6500 rs.
Due to balance on company=12895 rs.
This balance has not been paid by customer and company to me. And also in my previous trips is not giving details & past was payment issue. This company is double dealer. I will complaint against this company with a view to payment.

I tried to book a international flight ticket. The amount was debited from my account, but the ticket was not processed. The debited amount is still not refunded.

Value date transaction reference no. Description debit credit transaction date
[protected] 030posb18142a7ab visa purchase[protected] ibibo group private li aed gurgaon in aed 605.47 0521 613.04

I called so many times to a costume care service but those guys are not ready to pick the call.. And i cancelled a ticket, it's money not reflected back till now in my account.. It's 8 days.. And when you guys don't book a bus if there's no payment.. Then why you guys are not giving back money when it cancelled at an instance..,
I want my money back.. Improve your service.

I am hereby complaining about the refund delay. I booked a hotel chaman palace in shimla but due to shortage of water i had to cancel my booking.. My booking i'd is htlsje2dr4 i cancelled my booking well in advance on may 29, 2018 and today it's 5 june... I don't know the exact status coz somewhere it's written refund under process n somewhere it's written refunded... My total amount is rs 6990 i booked semi delux room.. I want to get my refund asap and know the exact status

Goibibo has certain policies about using gocash+, which is, it can be used only when the booking amount is above 3500 inr. I observed many violations of that rule as many of my friends were able to use gocash+ even when their booking amount was not above 3500 inr. As a responsible citizen, i pointed out this mistake to the team and they promised me a refund of 500 inr in my bank account when i book another ticket through their portal. I did so as they told me and have been waiting for the refund for 5 months. As a matter of fact, they promised a refund in 5 to 14 working days.

In between the process, i had many experiences customer dissatisfaction experiences-
1. They used to call me on some different mobile number and then email me that i was not picking up the phone.
2. There were a lot of executives and every time i had to explain them about the whole situation, they just called me for the sake of calling me.
3. They processed the refund but into some other persons bank account and not the one which i gave.
4. They first promise me a refund in my bank account and now give me gocash+ that expires in 5 days.
5. They have successfully wasted my 5 months with false promises and hopes of the refund.

I could have used the trick of fooling the system and using gocash+ even when my ticket amount is below 3500inr but instead of doing that i cautioned the company about it.

28 may to 01 june ke liye hotel ankit palace manali m hotel confirmed booking kiya lemon hotel m mujjhe room nhi mila br br going se mail dwra jankari dene pr bhi mera query solve nhi kiya ath hme distance hotel lena pda. Query id #23387143 h. Hum hotel m rule nhi h aur ye hume bill bheje h. Ye mera amount refund krne ki jagah bill bheje h bahut hi sharmaji bat h. Plz mera query solved krane m sahyog de. Thanks

I had booked two bus tickets for amritsar from moga vide pnr no 632ygjfc. When i reached at boarding point moga, i didn't not find bus for amritsar for which go ibibo allotted me. I called the contact number given by goibibo, no one was responding my my call. Even i called customer care number of goibibo, they also did not not resolved my problem. This is very worst experience felt by me. I request to escalate my matter to appropriate authority and refund my hard earned money.

This is 2nd reminder for refund of money.
I already lodged a complain but not yet resolved till now.
Regards
[protected]
[protected]

Made a booking on 24th april 2018, at hotel the buransh, kausani, uttarakhand, for 26th to 29th may 2018, via goibibo. It was confirmed by goibibo immediately.
Goibibo kept sending confirmation details over mails and sms until 24th may 2018.
On the day of check in (26th may 2018), when i called the hotel, it informed me there was no booking in my name!
Stranded in the middle of himalayan roads (Poor phone network), somehow reached goibibo through[protected].
Goibibo started naming a few alternative hotels. I explained that i cannot make a choice as i did not have any internet access in the middle of mountains.
Indeed, i felt blackmailed – had no better options but to ask them to go ahead with whatever they could find.
The room at chevron eco lodge was not in livable condition. Using weak wifi, i kept goibibo informed that i would check out the next morning and would not use the rest of the booking (Next two days) as this arrangement they made was not acceptable given the huge money i have paid a month ago.
I did not use the hotels goibibo arranged the next two days.
After literally begging for a commitment from their side for a “partial refund”, during a long call to same[protected], they shared an e-mail mentioning the same commitment, without mention of any amount of course!
Original booking (For three days) cost me rs. 38269.
Goibibo booking id htl566wyb6.
No communication whatsoever from them later, till today, 4th june 2018.
Suddenly received an sms telling me refund of rs. 3148 has been made!
No one explained on what basis they decided to refund this peanut amount against such a huge money they charged upfront. These sheer irresponsible actions from their side continue. Leaving aside the hard-to-quantify cost of anxiety and utter inconveniences the family suffered during those 24 hours.
Sent several mails to [protected]@goibibo.com and [protected]@goibibo.com, no effective response yet, other than those useless automated acknowledgement mails.

I have booked the hotel banjara on 17th march my booking id no. Htlug6m7ux on goibibo website

On that day there was a offer of additional 10% discount on every axis bank debit card. So i paid the amount through my debit card.

Please do needful steps to help me out.

Further conctact me regarding this matter on my email id:- [protected]@gmail.com