Ibibo Group / Goibibo Complaints & Reviews

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!!
Payment details :
Bank : bank of india payment mode : debit card
Pos - ibibo group private
Amount : rs 9246/-
Transaction date : 12 may 2018
Card holder name nivedita hardikar
Card details[protected]
Contact no : [protected] / [protected]
Email id : prasant. [protected]@gmail.com
Pass book image attached

Hi, i am presently travelling from chennai to salem in srt travels. I have purposely booked ac due to day time travel. I realized the temperature is high inside as soon as boarded, i have informed bus driver on the same and it was 32, even after 2hours the temperature just dropped to 30 and it is suffocating and the driver acknowledge that the bus ac is not working.

Could you please my complaint as i have paid extra for the service which i am not getting and more over inconvenience?

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....

I did some online shopping from myntra on 17th may 2018 and made the payment of rs 2334/- through airtel payment bank. I got the message that, the amount had been debited from my airtel payment account and transaction is successful for ibibo web private limited. However, payment was not received at myntra and so the order was not confirmed. I would be very much grateful if you kindly look into the matter immediately and refund the amount of rs 2334/- back to my airtel payment account.
Thanks and regards

I have been mailing since yesterday regarding this issue.. I have booked a hotel room in pondicherry yesterday for which the amount that was shown rs. 443 (After it was automatically deducting my gocash & gocash+ amount from the original price of rs. 1245). But after payment, the entire amount was deducted from my bank balance. Please do the needful and contact me as soon as possible.
Thanking you

I have tried to book the Kualalumpur to Mumbai ticket on 25th February 2018 in Air Asia . But the amount got debited from my card & got credited in Goibibo account without generating the booking ID. Then immediately I called up the Goibibo Customer care, they told that if within 4 hrs I could not get the booking ID with confirm ticket, the amount will get refunded in 7 working days .
As usual I could not get a ticket or the refund amount for almost a month . then I called the goibibo customer care on 23.03.2018 & registered the complaint no 21285158 for refund . During the last 02 months I have contacted the customer care 7-8 times & But all my efforts got in vain. My follow up complaint nos are 1. 15.04.2018 complaint no.[protected]. 05.05.2018 complaint no[protected]. 08.05.2018 complaint no 22935109 & today also I contacted the customer care but still my issue is pending & the customer care executive tells to wait for 5 to 14 working days . This is very terrific, harrassment behaviour of the goibibo executive .
Kindly look into the matter to resolve it ASAP,

Booking was made for hotel k g palace deluxe
1656-57, main bazaar, paharganj, opp r k ashram marg metro station, gate no.2, new delhi, delhi and payment was done through debit card for 15may2018 to 16may 2018 through booking id htlqvxhhqq. When reached hotel, they denied booking and told us to go to another hotel with low standard maintenance at the midnight. It lead to huge disappointment and disgust regarding the same.

On 11th may 2018 i have made a purchase on bigbasket.com with order # bmo[protected] of rs. 3881/-.

After doing the payment through net banking mode using ibibo payment gateway i received the message on bigbasket website that payment is failed. But the money got deducted from my bank account. I received the sms from my bank about money got debited and also it is appeared in my bank statement.

I confirmed with bigbasket.com a no. Of times each time they told payment is not received therefore i cancelled my order with bigbasket.

I have also filed a complaint to my bank.

My bank statement says transfer to “branch code 08103” with description “to transfer/[protected]ibibo bill pay/na” dated 11th may 2018.

Please find all the details below:

Bank name: central bank of india
Email id used at the time of the transaction: [protected]@gmail.com
Contact no: +91-[protected]
Mode of payment: net banking
Transaction date: 11 may 2018, 09:52 am
Transaction amount: rs.3881.00
Website name: bigbasket.com, order no. Bmo[protected]

Image copy of bank statement is attached as proof.

I request you to process the refund of rs.3881/- to my account asap.

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : bank : bank of india payment mode : debit card date : 12 may 2018 narration : medr/ibibo group v/d
Reference : [protected] hotel rooms booked at v resorts anandvan wai maharastra. Card holder's name : nivedita hardikar [protected]/[protected]
Email id : prasant. [protected]@gmail.com

I had booked airtickets from goibibo.com, which later i cancelled some passengers from the airlines and airlines gave me a confirmation that they have processed full refund to goibibo.com as i booked the airtickets from goibibo. I have been following up with goibibo.com to get back my refund for which they are not refunding and not giving me a proper answer. I have requested for the complete details of refund such as (Refund processed by airlines, refund initiated by goibibo, balance refund pending from goibibo) for the below mentioned pnr's, but they are not providing the same.
1. Pnr ciz7uh - bom to del (Passenger - shikha)
2. Pnr f33yhf - del to ixl (Passenger - shikha)
3. Pnr p4mius which was later rescheduled to pnr ydh4yx - del to ixl (Passenger - elamaran, pushpa and aaliya)
4. Pnr j4h7mc - ixl to del (Passenger - sanjay and shikha)
5. Pnr hc5ttx - ixl to del (Passenger - elamaran, pushpa and aaliya)
6. Pnr uyp8ka - del to bom (Passenger - sanjay and shikha)
7. Pnr udn4xh - del to bom (Passenger - elamaran, pushpa and aaliya)
After repeated calls and emails from my registered email address for my consolidated bookings refunds, but still they have asked me to raise separate ticket id for each of my booking. I have raised 16 ticket id’s till date and numerous phone calls but no proper reply. This is just a harassment and not willing to refund me the amount which the airlines gave to goibibo.com. The email is attached for your reference.
Request you to kindly accept my complaint of harassment against goibibo.com and help me getting back my refund from goibibo which the airlines have processed from their side.

Regards,
Navin shetty
[protected]

Dear sir,
I had made payment for irctc from ibibo with below mentioned transaction number but the ticket was not booked and refund also not generated yet please try to refund the amount rs 311.80 the payment has made on 07/05/2018. Please refund amount as early as possible

Withdrawal transfer ibibo [protected]/www.irctc.co.in/ transfer to [protected]

Hi team,
This is regarding a agemt - pooja singh, i called customer care around 3:30 pm 12th may, 2018 for date change reuest. After 20 minutes of discussion n waiting, i was said that i receive a call with an update on fair difference n charges within 2 hours, till now i didnt received any response. Suddenly at around 11:15pm i received a mail that your query have been resolved??. I have called again around 11:30 pm to customer care n waiting for update. From baljith.

Sir i tried to book train tickets on goibibo as on 8th april 2018 through my mobile no. [protected]. My transaction got failed and tickets not booked but my account is debited with rs. 1585 to paid [protected]@icici vpa as on 8th april 2018 with reference no.[protected] and also confirmed by my bank about this transaction is successful and payment credited in benifiecier account. Please look in to matter as i complained to goibibo but they are refusing my complain.

I booked a bus from pune to goa ticket date and time:
Booking id: gobusand7c0ba4c479
Operator pnr no. 75032197

Travel date: 28 april, 18 depart: 01:15 hrs
Arrival date: 28 april, 18 arrive:10:30 hrs

Booking amount paid: inr 3580

(The bus operator, chirag travels co. Told, my booking is on 29th april when asked from the bus stop while they were late)

When bus did not arrived on inquiry to bus operator they said my booking is on 29th april same time and he explained he got many calls from customers facing such issue with red bus booking also. They say it is goibibos mistake and ask them.
I contacted goibibo for the issue, they said they will resolve but instead they told that the bus operator say they booked on 29th april, and they came to the bus stop, so they wont refund. Goibibo also denied the refund since bus operator (Chirag travels co.) denied.
Goibibo and bus operator both are not taking any responsibility for this error in their system. And denied me my refund.
I booked a non-refundable hotel from their site worth rs. 15112 based on their booking. Other than that there many other issues i had to go through due to this incorrect ticket.
For others, never use goibibo, redbus or makemytrip, they are basically the same group. You will be in false impression of their customer support and ease. When you will actually need their customer support either you wont be able to reach then, they wont reply or deny the requests. Its always better to go with the actual sites than the middle operators.

We have paid the rescheduling charges to goibibo inr 17296.00 on 10/5/2018 at 1.30 am. If your portal was not working why amit sharma had asked us to pay. He has informed this at 9.27 am. Worst part is now your team is not taking responsibility of rescheduling & convincing us to get it via airlines at heavy prices inr 39000 &
Threatening about increasing charges at every minute. They are not giving solution but blackmailing us. Its not our fault. Please get it done in same charges i. E. 17296/-

I made a payment of rs 756 to dominos on line on 9 may 2018 but transfrred to your account from the dominos payment site against my will. I am attaching a confirmation message from SBI as it is

Thank you for using State Bank Internet Banking. Reference No. for IBIBO Web Private Limited transaction of Rs. 756.0 from A/c ending 2167 on 09-May-18 at 20:16 is IGADMMZVM0.

Kindly resolve the issue
Thanks
Parag Saraswat

Goibibo is the worst ever online booking portal with worst ever customer service. I booked at bus from kota to jaipur with d. O. J 05/05/18 17:00 pm via goibibo app. But on day of journey i shockingly came to know that there is no such bus at the said time and my departure time has been changed to 22:00 at midnight i. E. 5 hours late. I complained and cancelled the bus but i am yet to recieve any news regarding my refund status. On same day i had booked an onward ticket from jaipur to panipat with d. O. J 06/05/18 21:00 pm again via goibibo app. But at the last minute at the boarding point the operator vulgurly informed that bus had been cancelled earlier without informing us or any sort of intimation. Upon complaint goibibo refused to aknowledge the bus cancellation leaving me helpless on the road peak midnight hours with my family. The senior customer care assistant named salman was very rude and harshly vulgur and did not bothered to provide any alternative solution. Im yet to recieve any kind of refund resolution. Im deleting the app and will never book again from these cheaters. Im also sending legal notice for the losses that occured to me due to cancellations.

We had raised a request for cancelling only one ticket. But goibibo cancelled all the 3 tickets causing a lot of inconvenience. They are not even refunding us a single penny. I would like to raise this complaint till the highest authority. We have been calling the customercare number. But except for a call back and some recorded messages, we are not getting an effective response. The service is highly pathetic and unfriendly towards the customer. The customer is penalised for the portal or the airline mistake

Dear goibibo team

I have done post paid booking for anand palace hotel mcleodganj for 28 mar -29 march with booking id - htln2gefyq but it was fraud booking as i went for boarding they refuse to give me the room, they cancel my booking but booking id from goibibo was given. I called goibibo team they told me thatit was fault from
Goibibio technical team and it was commitment from goibibo that they will credit 500+ go cash plus and compensation in my account, i called so many time to customer care regarding same no action taken.
Please look in to the matter and close it

Dear Team,

I was supposed to start 5th May 2018, connecting flight from Bangalore to Lucknow .But later on i got to know i need to travel on 24th May now then i tried reschedule.
I had booked ticket with PNR: IQIEQZ, But unfortunate i need to reschedule my trip, the actual ticket was 4300 INR and i ask for reschedule they are asked 11 K, Is there any policy exist in Our country the Airlines are doing their arbitrariness and making fool to us.
Direct flight was available 3800 INR, then y they are asking for 11k when direct booking available @3800. Then y reschedule policy exist, Just wanted to understand that, is there Indian government have any written policy or airline and partner Goibibo can ask any amout for cancellation and reschedule, I had read in news once max to max Airlines can charge 2500 for flight reschedule, Then y airlines asking for 11 K for reschedule..

Goibibo is telling it is from Airline side, Airline is telling Goibibo is responsible, then what the consumer will do, I lost my 4300 INR because of this issue.

Thanks
Rableen Singh