Ibibo Group / Goibibo Complaints & Reviews

On 25 april i book a hotel at bijnor from goibibo. But after reaching at bijnor i search hotel for an hour. Finally my phone call connect to hotel paras staff only then i came to know goibibo given me bijnor booking hotel at chandpur which is 35 km far away from bijnor. Paras hotel chandpur is a very supporting staff they informed me this is not the 1st time every time passengers get misguide but goibibo is not reflecting chandpur separate from bijnor.. Goibibo is not trying to give the solution and still goibibo not refund my booking amount. Finally i check in another hotel in bijnor

Booking id: htlqd5prmd

Booked on: april 24, 2018, 9:38 p. M. Ist

On 28 of March I booked a flight ticket with booking id TUA6HWSCM as I ve made a mistake in the name & spelling I requested for the change bt both goibibo & Airindia denied the request & insisted to cancel the ticket within 6 am otherwise I don’t get the refund. So i cancelled the ticket & booked a new ticket in the correct name & the flight was on April 1. Both the bookings were done at the same night. I cancelled the ticket with the OTP provided by the goibibo team. Also I received a message in my phone I ll becalled from 9am to 9 pm . When I checked my booking status it showed refund under process. As I m n a remote village I dont ve proper wifi or mobile network most of the days & dint check my emails. On the day of cancellation they made one call around 3 am bt unable to speak with the team about cancellation charges. Later I dint get any call which I was waiting for.Bt they had sent 3 mails.As I got the OTP & cancellled the tickets & my status appeared refund under process i waited for the refund since I dint get any I contacted the customer care but now they deny my full refund pointing I dint respond for the mails. I ve attached all the details regarding the issue. I am an earlier customer of yours & u sorted my issues with topper learning. So kindly take necessary steps to my refund also without the full amount without any deductions.

I have booked room at phuket on 22nd of april for the date 23-25th i am stranded here at the hotel lobby for more than 3 hours and till now my check in not been done as go ibibo has not sent them the mail and payment is not been done. Called goibibo staff nobody is sorting my problem out, everyone is making me wait wait and wait. Nobody has called me back from your end and waiting in the que to talk to the concerned person and disconnects.

Dear sir,

I have booked flight mumbai chandigarh for 22nd may 2018 and cancelled the same on 22nd jan 2018

But till date i have not received any refund for the same.

I was supposed to receieve rs. 780/- as refund for the same.

When contact ibibo they are saying it has been processed and i have to check in bank with bank reference number

When i went to bank with reference number they said to us this is wrong number and its used by goibibo to track money not by bank

Ask for details provided by goibibo in which account they had refund

Now i have been like football from here to there just for rs. 780/-.

Its not about money its more about ethics and commitment and service which they are providing to their client. Very unprofesssional service i should say in short

Hopefully consumer forum can help us to solve this issue

This is regarding the unnecessary cost i had to bear due to mismanagement and wrong communication provided by india's leading travel portal "goibibo". I had booked a room in lalit - delhi yesterday via goibibo but due to unavoidable circumstances i needed an urgent change in the date of the booking to which i did try changing through the goibibo app. I got a response from them saying they will get back to me in 2hrs, i waited for 4hrs but didn't get a call or any kind of response in accordance to that. Now goibibo staff is denying to take any kind of responsibility.
Its not about refund here, but about the negligence to a customer's query and getting back to them.

Now as per my conversation with goibibo i would like yo know if i can get the same booking for a different date? (This was conversed and agreed over early this afternoon) to which i haven't got any response either still regarding the same.

Regards,
A highly disappointed customer

Htlc4nlcat.
Very poor customer service of goibibo.

We booked 2 tents in padmavati lake resort. Before booking called resort & was told it's 14 km from fort but on actual 25 km. No mobile network works there so no gps it's totally in remote. Very tough to reach. 4km + kacha road. No wifi no ac there.

When we reached we were told they r booked so we have been upgraded to villa. We went to see villa & to our surprise it was driver & staff room also confirmed by there staff. When we denied was told that goibibo forcefully booked them without taking confirmation. I told to give it in writing & the rude person over phone of his staff told us "jo ukhadna ukhaar lo". Misbehaved with all o[censored]s even ladies.
Offered us complimentary lunch we said ok as time was wasting but it never came.
He called us to chittorgarh hotel for giving us in writing. As we reached in network area i complained to goibibo.
My brother in law & wife was dealing with hotel guy. He refused to give in writing & by thay time it was 5. So after 4 hrs left with no. Option we took his different hotel which has very bad review which i seen at time of booking as we were considering it also. I told it to its owner.
Very bad service & amenities.

From last 7 days complained many times no resolution.
Only getting messages it's resolved.
Goibibo is acting like lawyer of hotelier.

Very pathetic experience of life time by such a big group like goibibo.
In past good wow experience also.

And worst is your customer service only talking & talking.

Complain ticket number [#20504131 at goibibo.

Issue :: Refund of amount paid for extra baggage but disallowed by Airline

I am explaining issue in in 5 simple steps ::

step 1) I paid Rs 1490 for additional baggage to goibibo for ticket of Scoot Airlines from Singapore to Chennai boarding on 30th Apr.

step 2) A ticket was sent by Mr Raunak in which 2 adults and 1 child (total 3 passengers) were allowed 20 kg each as check in baggage.

step 3) At Singapore Airport while check in, Scoot guys said that they can't see any extra baggage in my booking and I need to pay for my baggage.

step 4) I was having 26 kg baggage for which I was asked to pay Singapore Dollar 68 for first 20 kg and another Singapore Dollar 68 for balance 6 kg (Rs 6700 approx.).

step 5) I left my baggage at Singapore as my relatives are there in Singapore and they will bring it later on at Diwali.

Now, I am asking for REFUND OF Rs 1490...for which I am sure, guys at Goibibo should not have any issue to refund.

I am contactable at 2 numbers which are connectable 24X7.

Waiting for REFUND and not any call for enquiry again as I have already explained in verbal multiple times and writing.

I had tried to placed and order in myntra shopping and payment made through airtel payment bank on 16th april. But my money deducted and order not placed. Maybe the amount is stucked with payment gateway ibibo web.
Please refund my money either i will put it on consumer court for fraud.

I am attaching the statement of airtel payment bank and the message i received.
Please refund my money.

I have booked bus ticket from your site pnr no 74443307, but erroneously date was wrong, when i cancel from my login no response from us site as well your customer care number was worst while picking phone, after 30 to 40 minutes u have not picked up my call, why u are not cancel ticket from login site. This is worst practice that i have seen in my life. Can i complaint directly to ceo.
Regards
Pradeep kakade, manager, sbi..

Fw: ticket received - [#22042637] booking not confirmed : delhi - goa // gofldand2e42e3684552
Vc

Varun chugh
Sat 4/14/2018 1:52 pm
Sent items
To:
[protected]@goibibo.com;
You forwarded this message on 4/14/2018 4:06 pm

Dear goibibo management team,

I require your support and resolution on service request#22042637.

I was assured resolution or rather callback in 1 hr time which has already been exceeded. I am really disappointed and want a reply on priority basis for the following points:

1. Why should customer pay more. I accepted fare increase of rs.1400 from airline while making the final payment. Initially price quoted was rs.39xxx excluding convience fee. After getting on the payment page it showed 41xxx plus convienience charges. I accepted the price and went ahead with the transaction. If it would have shown fare increase of rs 8400 i wouldn't have booked on the first place.

2. Was on call with your agents for more than 45 minutes and was promised to receive a call or email within 1 hr time after consulting with management team. I had to call in again to check the status after which i received this ticket. This shows the customer service and priorisation from goibibo team. Booking with you people is a nightmare from me.

2. Solutions provided by your team are not acceptable. Everyone has a certain budget and i booked the same keeping a certain figure in mind. First solution provided by your agent was to pay fare difference of rs.7000 which is not acceptable to me since i agreed to your pricing and transaction was completed. From from backhand if prices increase it is not my concern. I can only suggest to provide total refund if you people cant match the price. Second solution provided was to get del-goa flight ticket cancelled and full refund will be provided for onward journey. If that is the case i would have booked both journeys separately.

Please be advised i would be sending a legal notice for mental harassment and secondly for unprofessional misguided support. Thirdly cheating customers like me when transaction has been completed and asking for more money. I wish i had booked ticket from yatra.com or musafir so that i wouldnt have witnessed such mismanagement. Kindly escalate and revert asap.

Regards
Varun chugh
[protected]

This is with reference to booking id: hlgdjapvl for which i have continuously posted reviews for 3 times with pics but every times the pics got posted but each time the pics got deleted on the next day automatically. I guess goibibo takes commission from the hotel itself in doing such nuisance. Because i have posted negative review. The customer care executives are also not able to resolve this problem even after complaining 3 times.

We have booked room online from go ibibo for 3 adults and we received booking for 3rson and when we reached hotel they provided facility for 2 adults only. We paid for 3 person n hotel give us facility for 2 people only. The same type booking wr did for singapore and genting but we didn't face such problem, but in malysia we are suffering this truble and we are not at all satisfied from your service. Every time we did booking from goibibo but this time we are not satisfied at all. Already one day we have spent bit still 1 day is left so we need 3 adults room else i want my money return any how.

I booked a hotel via Go Ibibo for Shirdi location. Hotel Saish Booking id - HTL58MBE6L
Stay dates - 7th April and check out on 8th April
It was the worst experience of my life since I have never experienced so many problems in one day. We were a group of 4 people who visited the holy location. List of problems detailed below.

1 . The hotel was the best place to get insulted. The watchman at the hotel was rude and behaved in such a manner that we had been there for a free stay at his place. There was a slight disagreement on the direction of parking. We wanted to reverse park and he didn't want us to. For such a miniscule issue he started yelling and abusing us. We wanted to ignore the incident and move on but the fact that the watchman was rude and abusive was comprehended by another incident the same day involving another guest. The watchman got into an ugly spat and threatened to hit the guest with his stick. Overall it was a very disappointing and insulting experience.

2. The room was dirty and unhygienic. The ventilation in the bathroom wasn't covered entirely resulting in mosquitoes in the room. I am a frequent traveller to Shirdi and never ever have I seen a hotel with so frequent power cuts. The power went out at least 8 times during our stay.

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....

On 2nd April, I was ticket for 20th April (Bangalore to Bhubaneswar)& 25th April ( Bhubaneswar to Bangalore) through my credit card. After entered my pin, the Go-Ibibo page showed that there is a error for airline or seat unavailablity. Please try again. Second time, again error came and i cannot why understand that my card is maximised. So, I booked again from MMT with my debit card. For past 02 days, Go-Ibibo persons are calling that it will be resolved but my earlier service ticket was cloased as resolved without my approval. I request to resolve otherwise I have to take proper legal actions for fraudulent charges.

Dear sir,

I’m booked my ticket by go ibibo website. Then first deduction my money in my account for i was selected to air arabia airways. Start saudi airport from dammam to sharja to delhi on date 3rd march.
The pnr is 93170332, when i will start to boarding my log gage then counter person the charges me 72 sar. Because of go ibibo selected flight with out log gage. I need my money for i was pay in saudi. Due to this one international flight

Hello there,
I am writing to you for a very disappointing and unprofessional service from goibibo. I had made a booking for the flight travelling from bangalore to bali on 13th dec 2017 via malaysian airlines which was a confirmed ticket booked for inr15430 & rest of the amount was paid through gocash. Unfortunately i had to postpone my trip because my passport dint have the validity so i immediately called goibibo and they had kept my ticket open for a year, which will reflect in the records clearly. After getting my new passport i repeatedly called goibibo everyday for almost 11 days but they were so incompetent that they were not able to retrieve my ticket for many days, this compelled me to buy a another ticket from make my trip for my trip, i already lost a lot of money waiting for your representatives to call me after everytime i call them they have the same response saying they will call back but never call back, you can check the phone records. Now very frustrated with this issue i had disputed this charge with my bank and the reply bank got from goibibo is the passenger is a "no show", this is really pathetic from goibibo for such a response. Now please i would want my money to be refunded with a compensation for all the trouble you have given me. I am even ready to take it up to the court if needed.
Ticket no[protected]
Airline pnr - wado6o malaysian airlines
Passenger name - vikash shah

I book hotel krishna kunj, kota through goibibo in price of rs 5 at 1-3-2018 for 2-3-2018 to 3-3-2018. I was thought that it is a offer or something... They send me confirmation mail and msg that my room is confirm booked... But when i call hotelier for my booking they said that there was no booking.. Than i called goibibo costumers reception they said that was a technical issue... And they can give me refund... But goibibo technical issue cost me a new hotel booking 3000 rupes. If i book that hotel on 1-3-2018 i get that hotel in half price... That is very unfair behaviour of goibibo...

We have booked a flight for bangalore 2april 2018 at 9:10 departure and they dint provide pnr number or any reference number and the ticket was generated without any pnr and our payment i. E around 4000rs got cut from our account. Goibibo has harassed us and we'll issue this matter in police station as well as in newspaper to alert other customers regarding this cheating. A legal action will be taken immediately and goibibo's member named rahul kumar has also disconnected our call. To escape from this matter of cheating. Please contact on [protected] immediately. We have booked ticket from this number:[protected].

Worst experience from vaibhav travels. They took another seat on my booking seat. I complained nearest police station. That police forced them to make another seat. But the contact person and the person from booking ofce talked very rudely.

I have severe backache n thats y had booked front seat. But they made me available last seat in another bus which was late by an hour. Worst experience today. Goibibo not comminicated them my seat. Will never use this app and vaibhav travels henceforth.