Ibibo Group / Goibibo Complaints & Reviews

Booking was made for hotel k g palace deluxe
1656-57, main bazaar, paharganj, opp r k ashram marg metro station, gate no.2, new delhi, delhi and payment was done through debit card for 15may2018 to 16may 2018 through booking id htlqvxhhqq. When reached hotel, they denied booking and told us to go to another hotel with low standard maintenance at the midnight. It lead to huge disappointment and disgust regarding the same.

On 11th may 2018 i have made a purchase on bigbasket.com with order # bmo[protected] of rs. 3881/-.

After doing the payment through net banking mode using ibibo payment gateway i received the message on bigbasket website that payment is failed. But the money got deducted from my bank account. I received the sms from my bank about money got debited and also it is appeared in my bank statement.

I confirmed with bigbasket.com a no. Of times each time they told payment is not received therefore i cancelled my order with bigbasket.

I have also filed a complaint to my bank.

My bank statement says transfer to “branch code 08103” with description “to transfer/[protected]ibibo bill pay/na” dated 11th may 2018.

Please find all the details below:

Bank name: central bank of india
Email id used at the time of the transaction: [protected]@gmail.com
Contact no: +91-[protected]
Mode of payment: net banking
Transaction date: 11 may 2018, 09:52 am
Transaction amount: rs.3881.00
Website name: bigbasket.com, order no. Bmo[protected]

Image copy of bank statement is attached as proof.

I request you to process the refund of rs.3881/- to my account asap.

Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : bank : bank of india payment mode : debit card date : 12 may 2018 narration : medr/ibibo group v/d
Reference : [protected] hotel rooms booked at v resorts anandvan wai maharastra. Card holder's name : nivedita hardikar [protected]/[protected]
Email id : prasant. [protected]@gmail.com

I had booked airtickets from goibibo.com, which later i cancelled some passengers from the airlines and airlines gave me a confirmation that they have processed full refund to goibibo.com as i booked the airtickets from goibibo. I have been following up with goibibo.com to get back my refund for which they are not refunding and not giving me a proper answer. I have requested for the complete details of refund such as (Refund processed by airlines, refund initiated by goibibo, balance refund pending from goibibo) for the below mentioned pnr's, but they are not providing the same.
1. Pnr ciz7uh - bom to del (Passenger - shikha)
2. Pnr f33yhf - del to ixl (Passenger - shikha)
3. Pnr p4mius which was later rescheduled to pnr ydh4yx - del to ixl (Passenger - elamaran, pushpa and aaliya)
4. Pnr j4h7mc - ixl to del (Passenger - sanjay and shikha)
5. Pnr hc5ttx - ixl to del (Passenger - elamaran, pushpa and aaliya)
6. Pnr uyp8ka - del to bom (Passenger - sanjay and shikha)
7. Pnr udn4xh - del to bom (Passenger - elamaran, pushpa and aaliya)
After repeated calls and emails from my registered email address for my consolidated bookings refunds, but still they have asked me to raise separate ticket id for each of my booking. I have raised 16 ticket id’s till date and numerous phone calls but no proper reply. This is just a harassment and not willing to refund me the amount which the airlines gave to goibibo.com. The email is attached for your reference.
Request you to kindly accept my complaint of harassment against goibibo.com and help me getting back my refund from goibibo which the airlines have processed from their side.

Regards,
Navin shetty
[protected]

Dear sir,
I had made payment for irctc from ibibo with below mentioned transaction number but the ticket was not booked and refund also not generated yet please try to refund the amount rs 311.80 the payment has made on 07/05/2018. Please refund amount as early as possible

Withdrawal transfer ibibo [protected]/www.irctc.co.in/ transfer to [protected]

Hi team,
This is regarding a agemt - pooja singh, i called customer care around 3:30 pm 12th may, 2018 for date change reuest. After 20 minutes of discussion n waiting, i was said that i receive a call with an update on fair difference n charges within 2 hours, till now i didnt received any response. Suddenly at around 11:15pm i received a mail that your query have been resolved??. I have called again around 11:30 pm to customer care n waiting for update. From baljith.

Sir i tried to book train tickets on goibibo as on 8th april 2018 through my mobile no. [protected]. My transaction got failed and tickets not booked but my account is debited with rs. 1585 to paid [protected]@icici vpa as on 8th april 2018 with reference no.[protected] and also confirmed by my bank about this transaction is successful and payment credited in benifiecier account. Please look in to matter as i complained to goibibo but they are refusing my complain.

I booked a bus from pune to goa ticket date and time:
Booking id: gobusand7c0ba4c479
Operator pnr no. 75032197

Travel date: 28 april, 18 depart: 01:15 hrs
Arrival date: 28 april, 18 arrive:10:30 hrs

Booking amount paid: inr 3580

(The bus operator, chirag travels co. Told, my booking is on 29th april when asked from the bus stop while they were late)

When bus did not arrived on inquiry to bus operator they said my booking is on 29th april same time and he explained he got many calls from customers facing such issue with red bus booking also. They say it is goibibos mistake and ask them.
I contacted goibibo for the issue, they said they will resolve but instead they told that the bus operator say they booked on 29th april, and they came to the bus stop, so they wont refund. Goibibo also denied the refund since bus operator (Chirag travels co.) denied.
Goibibo and bus operator both are not taking any responsibility for this error in their system. And denied me my refund.
I booked a non-refundable hotel from their site worth rs. 15112 based on their booking. Other than that there many other issues i had to go through due to this incorrect ticket.
For others, never use goibibo, redbus or makemytrip, they are basically the same group. You will be in false impression of their customer support and ease. When you will actually need their customer support either you wont be able to reach then, they wont reply or deny the requests. Its always better to go with the actual sites than the middle operators.

We have paid the rescheduling charges to goibibo inr 17296.00 on 10/5/2018 at 1.30 am. If your portal was not working why amit sharma had asked us to pay. He has informed this at 9.27 am. Worst part is now your team is not taking responsibility of rescheduling & convincing us to get it via airlines at heavy prices inr 39000 &
Threatening about increasing charges at every minute. They are not giving solution but blackmailing us. Its not our fault. Please get it done in same charges i. E. 17296/-

I made a payment of rs 756 to dominos on line on 9 may 2018 but transfrred to your account from the dominos payment site against my will. I am attaching a confirmation message from SBI as it is

Thank you for using State Bank Internet Banking. Reference No. for IBIBO Web Private Limited transaction of Rs. 756.0 from A/c ending 2167 on 09-May-18 at 20:16 is IGADMMZVM0.

Kindly resolve the issue
Thanks
Parag Saraswat

Goibibo is the worst ever online booking portal with worst ever customer service. I booked at bus from kota to jaipur with d. O. J 05/05/18 17:00 pm via goibibo app. But on day of journey i shockingly came to know that there is no such bus at the said time and my departure time has been changed to 22:00 at midnight i. E. 5 hours late. I complained and cancelled the bus but i am yet to recieve any news regarding my refund status. On same day i had booked an onward ticket from jaipur to panipat with d. O. J 06/05/18 21:00 pm again via goibibo app. But at the last minute at the boarding point the operator vulgurly informed that bus had been cancelled earlier without informing us or any sort of intimation. Upon complaint goibibo refused to aknowledge the bus cancellation leaving me helpless on the road peak midnight hours with my family. The senior customer care assistant named salman was very rude and harshly vulgur and did not bothered to provide any alternative solution. Im yet to recieve any kind of refund resolution. Im deleting the app and will never book again from these cheaters. Im also sending legal notice for the losses that occured to me due to cancellations.

We had raised a request for cancelling only one ticket. But goibibo cancelled all the 3 tickets causing a lot of inconvenience. They are not even refunding us a single penny. I would like to raise this complaint till the highest authority. We have been calling the customercare number. But except for a call back and some recorded messages, we are not getting an effective response. The service is highly pathetic and unfriendly towards the customer. The customer is penalised for the portal or the airline mistake

Dear goibibo team

I have done post paid booking for anand palace hotel mcleodganj for 28 mar -29 march with booking id - htln2gefyq but it was fraud booking as i went for boarding they refuse to give me the room, they cancel my booking but booking id from goibibo was given. I called goibibo team they told me thatit was fault from
Goibibio technical team and it was commitment from goibibo that they will credit 500+ go cash plus and compensation in my account, i called so many time to customer care regarding same no action taken.
Please look in to the matter and close it

Dear Team,

I was supposed to start 5th May 2018, connecting flight from Bangalore to Lucknow .But later on i got to know i need to travel on 24th May now then i tried reschedule.
I had booked ticket with PNR: IQIEQZ, But unfortunate i need to reschedule my trip, the actual ticket was 4300 INR and i ask for reschedule they are asked 11 K, Is there any policy exist in Our country the Airlines are doing their arbitrariness and making fool to us.
Direct flight was available 3800 INR, then y they are asking for 11k when direct booking available @3800. Then y reschedule policy exist, Just wanted to understand that, is there Indian government have any written policy or airline and partner Goibibo can ask any amout for cancellation and reschedule, I had read in news once max to max Airlines can charge 2500 for flight reschedule, Then y airlines asking for 11 K for reschedule..

Goibibo is telling it is from Airline side, Airline is telling Goibibo is responsible, then what the consumer will do, I lost my 4300 INR because of this issue.

Thanks
Rableen Singh

Hi,

I was cheated by goibibo for my parents trip to kolkata from bangalore and return also.

Starting date: 26/4/2018
Returning date: 28/4/2018

So we booked return way flight (Bangalore-kolkata-bangalore) for my parents.

The first flight was in the early morning on 26th april and return in the evening on 28th april.
Goibibo booked the first flight correctly but the return also they booked for morning instead of evening.
We called and asked them to rectify their mistake. What they did was cancelled both ways and booked only the return one. When we realized that while booking wheelchair for my parents, we immediately called them.

They did not agree that it was their mistake and instead said that someone else cancelled it (Some other ip cancelled it).

They assured us that they will resolve this issue and give us that same flight tickets for my parents as it was urgent for them to travel. Till night 11pm, no resolution and my parents had to travel early morning.

At 11 pm also they said that they r looking for resolution. Just imagine, we all were awake waiting for their response and every time a new person picked up the call and asked us about the issue.

Finally they said that they can give us only indigo flight which is at 11am. We agreed to that also thought it was required to fly early in the morning. They did not tell us about the duration. Later when i checked i found that it was a connecting flight which would reach kolkata at 7:30pm in the evening. Just imagine. I immediately called up and asked them if they were playing games with us at 12 in the night.

Then after our suggestion at around 2 am in the night, they booked air india flight which was from 8am to 10:35am and we had to pay the differential amount for that. Loss for us both mentally and financially though no where was it our fault.

I strongly appeal to get my refund due to this harassment which we all had to go through.

I have booked a flight with an offer of getting cashback of rs. 1200 if i pay through citi credit card. It's been around 3 months now and the cashack has not been credited to my account which was meant to be credited within 60 days. Customer care agents and supervisor misguided me by saying that the other agents do not have sufficient information & i need to check with the bank. I checked with bank & they informed me that the cashback has not been processed from goibibo, so citi liaised with goibibo multiple times. According to goibibo 1) i have not used promo code, 2) we can not club 2 offer together, 3) i made transaction after 10 pm, all fake thing, they don't want to give cashback to customer. Better i will stop booking from goibibo and spread this as much as i can so that nobody else would suffer and trust on your offers which never gets fulfilled.

Booking id - fdgbfw

Pnr: ay5kkn, i had mistakenly booked a flight in reverse order which i had to canel by calling directly to airlines, the refund amount after deducting airlines cancelation charges i. E. Rs 2726 has been paid by airlines, however as the ticket was booked by goibibo airlines had paid in goibibo account.

Now goibo is taking rs 1000 more as goibibo charges and refunding rs 1776 only

What service did i use of goibibo during cancelation to pay rs 1000 extra to goibibo?

I am unable to understand their charges.

They are looting people, as they had already taken their charges at the time of booking.

People book ticket through goibibo feeling that it is cheap, however it results in paying more at the time of booking as they collect convinience fee during payment and customer results in pying more.

These are all hidden charges which are not properly disclosed by goibibo

All charges occur at the end, when customer feels that they have booked the cheapest flight.

They are earning money by unethical and immoral means by not disclosing their charges properly.

How can they write “cheapes flight “ when it is not, cheapest flight can only be at airlines directly as they dont charge convinience fee.

At the face of booking convimience charge should be added so that customer is aware that the flights are costly than booking directly through airlines.

Also cancelation charges which they are taking is not right as the airlines already hd taken the charge.
In cancelation when customer is directly canceling the flight. He/she is not taking any service of goibibo.

Then whe there is cancelation charges of goibibo over and above airlines cancelation charge

Goibibo is a fraud, we family booked the vanasthsli cottage @ 5200 per room per night on 28apr for one night with confirm booking id, but when we reach the hotel they deny to give room, we pursued the matter hard with goibibo from 2 pm to 5 pm than they arranged another hotel ark resorts, but hotel is very dirty and not worth, again we pushed the matter with goibibo to cancel the booking but goibibo unprofessional staff did not ready to hear us after threatening of complaining the case to pachnarhi police station, they refund the money.. Please note that the tariff of vanasthsli cottage with breakfast and dinner is rs 3000 all inclusive and rs 2700 with all meals, virtually goibibo charged double, anyways we than go to hotel amaltas of mpt @ rs 2800 with breakfast all inclusive.. Very nice hotel, we do not recommend goibibo, please keep distancd with such fraud company, we are going to suit a case in the court that we family went for enjoyment but due to unprofessional behaviour with so called web accommodation provider unable to give accomdation for us even after confirm booking id and 100, % advance paid... That was the nightmare for us... Rajendra soni, bhopal [protected]

I was using my sbi online payment for my personal purposes.
And i got the message that, transaction is successful for ibibo web private limited. The amount is deducted from the account dated april 26, 2018.
Still its not reached at the destination.

Its not at all fair.
I need the refund of my cash rs. 7000 as soon as possible.
Please do the need.

With regards

I booked a hotel in coimbatore through goibibo. I had processed the payment online. When i checked in to the hotel i got to know that goibibo had charged for 2 guests. When chcked they are saying everything is automated and they cant do anything. I am staying in the hotel now so i told them to chck how many people have checked in which they did and got to know that it was only one person. When checked with hotel i got to know that they have done it with ither customers as well. The customer is being helpless when such issues happen and such online frauds instills fear in people like me to not use online facility. I request for an investigation and reimburse the excess money charged from me.