Ibibo Group / Goibibo Complaints & Reviews

Dear customer

Greetings from Goibibo


With regards to your email, We would advice you to share the booking details so that we can check and action accordingly.

In case of any furthur assistance, you may write again.We will be glad to help.

Thanks and Regards
Vaishali
Go Care Team

Team,

Thanks for coming back .

You can refer my service request number for info :Ticket Number #1359125, 1402849.

Booking ID :GOFLDAND0fcbf[protected]

Any update on this front ?

Cancellation of Ticket

I would like to cancel the ticket with PNR : J0T9Z. Please help me with the same at the earliest.

Dear Mr.Patni,

Greetings from Goibibo!!!

We regret the inconvenience caused in regards to your query against booking id HTLFWMRTAM

We regret to inform you that refund cannot be possible if hotel denied check in due to unmarried / unrelated couple which also mention in the voucher. Although as a special case we have checked with hotel but hotel denied for any refund.

Cancellation Policy
Non-Refundable if cancelled after Jan 30, 2016 10:00 AM or on No Show.

Fixed Cancel Charges: .

Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances ..

Thanks and regards
Argho
Go Care Team

Dear Customer,

Greetings from Goibibo !! Kindly share your booking ID or transaction ID in order to help us understand better and resolve your query to the best of your satisfaction.


Regards
Akshat
GoCare Team

Dear Customer,


Greetings from Goibibo !! Kindly be advised that it clearly says in the cancellation policy about the 100% charge on cancellation. Please refer your booking voucher for the same, also find below the cancellation policy mentioned on your voucher.


Cancellation Policy
Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay.

Book 14 Days in Advance and Save 10 Pct disc on Best Available rate. Non Refundable No Cancellation No Amendment Deposit Applicable. Applicable Taxes Extra.

Check-in after 02:00 PM Check-out before 12:00 PM.

Pets are not allowed..


Regards
Akshat
GoCare Team

Sir,

While i selecting the room it shows free cancellation and no cancellation charges on booking.

After completion of booking it showing as Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay..Kindly cancel and refund the money back.

Kindly refund the amount back.

refund deduction

using State Bank Internet Banking. Transaction Ref No IG00PNDTF3 for Rs.850.0 on 15/02/2015 07:00:06 Above transaction did not completed for ultimate party but amount deducted from mymy account please refund the same

Dear Sir,

Greetings from Goibibo !! Kindly be advised that we are looking into your query on the priority basis so allow us time till Thu EOD to investigate it further and resolve it to the best of your satisfaction.


Regards
Akshat
GoCare Team

Dear Customer,

Greetings from Goibibo !! Kindly be advised that from 28th Jan goibibo convenience charges are applicable on all the booking which are made after or on 28th Jan. So in this booking Goibibo has charged Rs. 608 as convenience charge from you. In this booking we did not charge cancellation charges because you did not use any promo code and the convenience charges are calculated on vendor amount and debited from refund amount.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team

Hi Abhishek,

Greetings from Goibibo.com !!!

We regret any inconvenience caused with Hotel booking in Delhi. We completely understand your concern, however this is certainly not the way Goibibo and our partner hotel operates.

Please be informed that we raised the same with our hotel team to check with hotel management seeking clarification on denial of booked room and provided alternate option.
We will connect with your shortly with the findings.

Hence, please allow us a week's time to reply you with the status.

Once again, apologies for the trouble caused and we hope that you will treat this case as one odd case and not give up on Goibibo because of what happened this time.
Just remember, we are always an email away if you need any help.

Thanks and Regards,
Kawalpreet Kaur Chadha
Gocare Team

Hi Ashok

Greetings from Goibibo.com

Please note that we are working on your issue and shall revert by maximum Thursday EOD.

Thanks and regards
Mayur
Gocare Team

Hi Ashok

Greetings from Goibibo.com

Please note that we have been constantly chasing the bank in regards to your refund query however they have still not replied to us with an update.

We regret the long delay and certainly appreciate your patience in this regards.

Kindly allow us some more time till Wednesday EOD to update you on the status.

Thanks and regards
Mayur
Gocare Team

Hi Ashok

Greetings from Goibibo.com


Refund is already initiated will be credited within 5-7 working days.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] IG0BCAPHT0 capture 1500.00 SUCCESS [protected]:31:42 [protected]:31:42 NA
[protected] [protected] NA refund 1500.00 success [protected]:00:05 [protected]:34:08 NA

Thanks and regards
Mayur
Gocare Team

Hi Rajat,

Greetings from Goibibo !!

Kindly be advised that your query has been forwarded to the relevant team and they might get in touch with you at the earliest.


Regards
Akshat

Hi Rajat,

Greetings from Goibibo !!

As checked and discussed your booking was altered and you are now booked for sheesha beach cottages, hope your query was resolved to the best of your satisfaction.


Regards
Akshat
GoCare Team

Hi Pratik,
Just wanted to know if your refund was completed or not? Since i'm facing similar kind of issue from GoIbibo, I wanted to get better idea if writing to this complaint forum helped you get refund or you had to go through any other process or alternatives. Please write over here so we all get to know of any solutions/suggestions you have.

Hi Ruma


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We would request you to kindly share your bank statement so we can validate and resolve this to your satisfaction.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
Go care Team

frod websid goibibo

Very very poor service hai goibibo ka

Dear Deepak

Greetings from Goibibo.com

This is in regards to the booking id N6EJ6JCSC//T6EC5M6TS//N6EYC7DRD

Please note that we are checking the issue and shall revert by maximum Friday EOD.

Thanks and regards
Mayur
Gocare Team

Dear Deepak

Greetings from Goibibo.com

Please see the below refund details.

Thanks and regards
Mayur
Gocare Team

Dear mayur

i have booked my train tickets from howrah to nagpur in duronto express but my booking got failed & my money got deducted .I am not able to find my refund status .And when i called customer support the automated voice told me that there is no booking with this number .This type of service not really accepted .

Please connect me over the phone or mail

deails of my booking

train:doronto express

name:sonali raj

travel dates:30jan, 2019

train no-12262

booking id:trnaf7sihcnena

waiting for your prompt reply

sonali

Dear Narendhar

Greetings from Goibibo.com

This is in regards to the booking id TUALZMQZI.

Please note that for pax (Miss-Shruti-Sreenath) full refund already process but pax (Miss-Muhilarasi-Balasubramaniam/ Miss-Yavana-Thangavel) refund claimed with applicable charges.

Please note that we are working on your issue and shall revert by maximum Friday EOD.

Thanks and regards
Mayur
Gocare Team

Dear Narendhar

Greetings from Goibibo.com

Please share the scan copy of Air India Authorization letter along with photo ID proof for below customers:

1. Miss-Muhilarasi-Balasubramaniam
2. Miss-Yavana-Thangavel.

Thanks and regards
Mayur
Gocare Team

Dear Mr Shukla


Greetings from Goibibo Team


In regards to your mail, Please be rest assured that your feedback is important to us and we have taken note of the same for further review and enhancements of our services. We accept your feedback and the same will be shared with the concerned Team and we will make sure that this will not repeat again in future.
.

Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


In case of any further assistance, please feel free to contact us. We will be glad to assist you.


Thanks and Regards
Rohit Singh
Goibibo!! Team

process the refund

Cheaters ... They should shut down there site .

Dear Umang,


Greetings from Goibibo.com!!!

This is in regards to your Booking id - TUALWKGC2.

As per your query we checked all the core details and the technical logs as well. As per booking record we have not found any error in our website and by the given input by the customer, the booking confirmed accordingly.

We are sharing the booking logs for more clarification -

Bookjson: [{"origin":"GOI", "fare":{"travelportgrossamount":18246, "adultchangepenalty_1":1587, "totalbasefare":12000, "adultbasefare":2000, "totaltax":0, "totalfare":18246, "servicetax":0, "adultfuelsurcharge":650, "adulttaxes":1041, "totalsurcharge":3900, "totaludf":0, "transactionfee":0, "adultF2":5, "adulttravelportservicetax":148, "discount":0, "adultpassengerservicefee":238, "adulttotalfare":3041, "adultcancelpenalty_1":1587, "totalcommission":0}, "DepartureTime":"[protected]T13:50:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "ccpayment":false, "deptime":"13:50", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "flightcode":"514", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "ChangeOfPlane":"false", "ClassOfService":"T", "BasePrice":"INR2000", "duration":"2h 50m", "platingcarrier":"AI", "qtype":"fbs", "arrterminal":"", "FlightTime":"170", "PricingSolution":{"TotalPrice":"INR18246", "ApproximateTotalPrice":"INR18246", "QuoteDate":"[protected]", "Taxes":"INR6246", "ApproximateTaxes":"INR6246", "Key":"Bqa/Ml3HQlinmQ2rFczg3w==", "BasePrice":"INR12000", "ApproximateBasePrice":"INR12000"}, "card_type":"CASH", "IncludesVAT":"false", "destination":"HYD", "BookingCode":"T", "stops":"0", "ApproximateTaxes":"INR1041", "carrierid":"AI", "tickettype":"e", "Key":"S4C2OggLRHmz8/qVManYrg==", "provider":"1G", "refundable":"true", "flightno":"514", "intermediate0":{"Destination1":""}, "Distance":"332", "dest_vid":"[protected]", "CabinClass":"Economy", "farerule":"", "ApproximateTotalPrice":"INR3041", "segkey":"NJy2srk4TFOtq62WEcl2Ow==", "warnings":"Refundable", "Code_1":"ADT", "rowbody":" ", "OperatingFlightNumber":"", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "src_vid":"[protected]", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR3041", "ApproximateTotalPrice":"INR3041", "IncludesVAT":"false", "changepenalty_1":"INR1587.0", "Code_1":"ADT", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "Taxes":"INR1041", "ETicketability":"Yes", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "PricingMethod":"Guaranteed", "ApproximateTaxes":"INR1041", "cancelpenalty_1":"INR1587.0", "BasePrice":"INR2000", "Refundable":"true", "PlatingCarrier":"AI", "ApproximateBasePrice":"INR2000", "Key":"S4C2OggLRHmz8/qVManYrg==", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"16:40", "eticketeligibility":"Yes", "operatingcarrier":"AI", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "NumberOfStops":"1", "AvailabilityDisplayType":"Fare Specific Fare Quote Unbooked", "AvailabilitySource":"S", "splitduration":"2h 50m", "bookingclass":"T", "pricingmethod":"Guaranteed", "airline":"Air India", "ArrivalTime":"[protected]T16:40:00.000+05:30", "depdate":"[protected]t1350", "seatsavailable":"9999", "arrdate":"[protected]t1640", "TravelTime":"170", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"["4"]", "gocash_breakup":[{"value":19446, "key":"Booking amount"}, {"key_info":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "value":500, "key":"(Promo)goCash"}, {"value":0, "key":"Non-Promotional"}, {"value":500, "key":"Total goCash"}], "partial":true, "kbb":"YtRt68Q=", "lock":0, "ec":"rUb9fA==", "totalsurcharge":3900, "passengercount":"6", "non_vested_credits":0, "netpayable":19446, "message":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "vested_gocash":500, "credits_amount":"500", "tokenec":"5f69e[protected]d51544a67c5b7a98b7", "max_gocash":500, "logged_in":"true", "lead_message":"Calculation


Hope the above is clear for your understanding. In case if you need any cancellation or rescheduling then airline charges will be applicable.


Thanks and Regards
Gaurav
Gocare Team