Ibibo Group / Goibibo Complaints & Reviews

I mr jigar patel have booked a travel ticket on bus from lonavala to mahabaleshwar. And my travel date was 31 st march 2016, and my seats confirmed was :- operator pnr no.[protected] and my booking id was gobus68f1e[protected] and my seat no was s15, s16, s17, s18. And the bus was from mahavat tour and travels a/c sleeper coach.
My complain against this booking is as follows:-
1. The driver called me one hour before that...

I was coming from chennai on 24th march 2016. Chennai to hyderabad. Payment id :gobusand915a[protected]: pnr::cx97cf.. I was alone in the new city. I tried go ibibo app. The driver was too harsh unable to guide the address, even to the cab driver!!. We were roaming in the same location for almost 30 minz and finally we reached the place. And the bus was gone :(.. Can you imagine a girl travelling alone in a complete new state with no proper...

I am a female employee of Intellect Services Pvt. Ltd. - a unit of goibibo.com. I have over 7 years of experience across various industries like aviation, hospitality & customer relations and I joined this organization 7 months ago to serve as a Sr. Associate - Operations.

Over the last 6 months of my working, I have worked very hard towards my responsibilities and received several appreciations from customers on call as...

Dear sir,
On 14 mar 2016, i booked one room for one night stay in hotel emperor palms, delhi for 26 mar 2016 through goibibo online service (Goibibo booking id: htlff33fxg) and for which i paid rs 1061 (After putting a coupon code of rs 1638). When i reached to hotel emperor palms on 26 mar 2016 at 1215 hrs, i got room at around 1245 hrs as cleaning was going on. When i entered inside the room, the room condition is not good and...

Dear,
I have tried many times explaining my position and the pain I have gone through due to Goibibo portals fault.
The request is simple, if any mistake is done by Goibibo portal, they have to rectify the same and they must not optimize in that at the cost of customers preference and schedule.

I would like to have a travel date rescheduled on 3rd April or arrange the stay plan in Muscat for the lay time that...

Goibibo is such a fraud company, we booked a hotel in coorg, they took complete money and when we reached hotel then we were told that booking was not confirmed, it was really embarassing for us, we had reached hotel with family and kids and told that there is no booking, we called goibibo and they said sorry blah blah, and u can get it refunded or they need 1 hr to search for alternative, we waited for 50 min, called again and then again...

This is the worst service ever... We had booked 4 rooms using GOIBIBO for a hotel by the name Abi Krishna in Pondicherry. After travelling for 9 hrs and reaching there, the hotel staff tells us that there's only one room available and asks 8 o[censored]s to adjust in there until other guests checkout of their hotel.

All this when I've paid up upfront, IN FULL in advance of 15 days.

Currently waiting at the hotel reception...

I, pranav, had booked rooms through goibibo app at club mahindra emerald palms resort varca goa on 17-18 march (Booking id:htlvexcmtu) and 18-19 march (Booking id:htll5e47fe).I had a horrendous experience at the hotel.The hotel barred my entry citing my rental car as the reason.I was made to wait at the gate for 1 hour at midnight, not even asked to come in or have a glass of water;offered no alternative.I made a call to gocare.Mr nishant...

I was completely unhappy the way my case was taken. I dont know how are others but my case was taken up by person called Koushal.

I think he needs to learn a lot, especially manners while speaking to others.
The problem is he jumps in to conclusions without allowing me to complete.

I never felt like they are trying to get customers. I felt like they are in hurry. You are completely talking everything...

Hi!

This is Mahesh Chandra Pujari .I have booked ticket in 18/03/16 from Mumbai to delhi but ticket was not booked and my balance deduct. I have make call several time to goibibo customer care but nobody respond me.pls clear when I obtained my deduct money. Booking mobile no is [protected]
Pls do the needful


Mahesh...

Goibibo is conning the customers about flight bookings by not showing hand baggage only flights and checkin baggage flights only. They are not being transparent.
I recently booked a return flight from blr to hyd and there is an option for no checkin baggage on the website when booking. If no checkin baggage is left unchecked, goibibo shows all the flights both hand baggage flights and checkin baggage flights also. One has to click...

I booked a hotel through this website on 17 march/2016 and paid in advance for same..I got confirmation mail from the website. When i called the hotel for confirmation on 19 march, I was told that there is no booking on my name. I got no intimation by any means from the online company.I called the helpline no. and i was told that i will be provided an upgraded room in 10 mins bt after calling three times my problem was not solved.I took leave...

Dear sir/Madam,
I javed khan have booked a hotel from your goibibo.com my booking id is:htls9pvbqn hotel name: Dammanagi comforts in banglore indranagar, The A/C of the hotel was not working and when asked the hotel management did not respond and they were least bothered for my concern the whole night i was awake giving complaints to the management due to which i have fallen ill and my work did not happen.Please should stop suggesting...

Fraud!!! Fraud!!! Not ready refund my money in my bank account... After cancellation of booking..
It's very shame full, to change the subject line. My complaint is i want to refund my money completely, instead of putting in gocash wallet. But goibibo directly change the subject-line of communication. And my request no. 237433 was not solved yet, but goibibo closed that. I want to cancel the hotel booking (Id: htlcw5by78), but due to...

I & two of my family members want to travel from Kolkata to Tezpur & back with journey dates 9th april, 2016 & return journey date 16th april, 2016. I searched all travel sites & found Goibibo.com website giving the best deal at Rs. 15, 864/- Other sites namely easemytrip, yatra.com & expedia were selling the same package at a higher price ranging from Rs.17000/- to Rs.18000/- Hence I decided to book through Goibibo website on 9.3.2016. After...

This is being to inform you that my name is ASHISH KUMAR,
for journey
from visakhapatnam to Hyderabad, I booked the bus on date[protected]
and that amount is deducted from my account 584.10 rs but my booking
confirmation not come, so I call to your customer care the customer
care representative told me that your transaction has been done but
some technical issue at the gogibo side, so you book your...

Description: name: tapan das
Booking id: nsgf4qw7c
Payment id: gofldmu4d8dc[protected]
Recently missed my flight because of delay from goa to bangalore flight, g8286 goair 05 mar 16 mr tapan das pnr. Rpzuqc
I missed my connecting flight to kolkata.
Spicejet sg517 pnr f4qw7c 05 mar 16 mr. Tapan das.

Flight missed from bangalore to calcutta, air was not at all cooperating with the guests and...

Recently we planned a visit to mussourie, we found one hotel named KBM continental so we contacted goibibo to get the number of hotel. we got the number and we spoke to that person. since there was no option to pay the amount online, we paid 12800 to that person which included 2 days 2 rooms stay and pick up drop and on the day when they were suppose to pick us up, nobody came and he called us and said that cab driver is not available, you...

Hello this is to kindly inform that i boarded you flight on 25th and i was late half an hour because my car broke down on the road i spoke to a couple of your representetives they said mam com soon its ok but we reached the airport the flight dint leave and the person in the checking counter charged us alot extra money n gave us the next flight when the seats were empty i too took the training of airport but this is not done please refund...

Dear Sir/Ma'am,
Non-refund of cancellation charges – Goibibo- Booking ID: HTLB67CHYP
Goibibo team is duping customers with false confirmation on hotel bookings. Vide above reference, I had booked accommodation for days at Mysore (19 & 20 Dec 2015), which was confirmed by goibibo. The hotel at Mysore refused accommodation to me/my family stating that they did not confirm the same to goibibo, leaving me stranded at night. I...