Ibibo Group / Goibibo Complaints & Reviews

I booked room from goibibo but when i reached hotel they said no room available than i called to goibibo for the concern then he canceled the booking and refund initiated but till now no refund credited then i called back then they say your booking was confirmed but you did no go there .

date of incident :- 11-06.2016
booking ID : HTLS7YCWWH

I have prof of my call recording that i talked with goibibo customer care on 11 june.

Goibibo Corporate Office Address : ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon – 122002, Haryana

I (animesh) have book the ticket for tirupati from bangalore through goibibo.com in manish traveler. as ticket timing was 11 pm (11th july 2016) once i reach the anand rao circle from where the bus will depart but it came i surprise as manish travel person told me that the bus is already departed at 10 pm, when i ask them that the timing is 11 pm they told me to go and talk to ibibo person, you have not book from manish travellers agent.

I was standing helpless on bus stand at 11 pm with no one (goibibo and manish travellers) to support.

My pnr no: ts-rb31141402pal/538734/204 bng-tirupati travels - manish travels

My payment id: gobusandcdb[protected]
D. o. j[protected]
Dep. time - 23:00 hrs

Hello

I have booked tickets for pune-dubai-pune
25th july to 5th aug 2016

I have paid rs. 12, 825/- via net banking

Unfortunately i need to cancel my tickets

Goibibo sent me mail about refund of rs. 3, 570/-

I don't understand why those people deducted rs. 9, 255 from booking amount

I have called to there helpline as well, but the executive not able to answer my queries

Please help me

Best regards
Manoj chavanke

I had missed my flight (jet airways) on saturday due to heavy rains and had re-scheduled the same on sun 26-jun, on 25-jun immediately i had booked my ticket in airport at jet airways.
I had requested for refund, however i got a reply from go ibibo as below, i got an bifurcation given for refund was more than the amount of ticket that was booked, ticket booked amount was 11300/- and below bifurcation i recd

Greetings from goibibo.com!!!

This is in regards to the cancellation requestof your reservation with the booking id: amd8ma9js.

As per the fare rules of your ticket, cancellation charges are mentoined below:

Airline penalty: 7000/-
No-show penalty: 6000/-
Goibibo service fee: 500/-
Refund administrative fee: 300/-
Convenience fee: 250/-
Jn tax: 1995/-

Total cancellation charge: 16045/-

Please advice so that we can go ahead and initiate the refund from our end.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go care team
24x7 support:[protected]; [protected]
Now download the goibibo app on the go www.goibibo.com/mobile

I do not understand how can cancellation ticket be more than booked amount, this is quite crazy and all stealing customer money

I had booked a domestic ticket i. e from kolkata to delhi and delhi to kolkata and when i booked this ticket it was shown as refunded ticket.
Somehow my plan got cancelled and i couln't travel and i cancelled the ticket before hand only.
The amount they have refunded me is just rs. 496 out of payment of 7007 and now they are saying that we have deducted this charge and thta charge and all.
My question is then y the hell are they showing refundable when the ticket is booked.
Another issue is that : - when i had booked this ticket then there was an offer that if i pay through my sbi credit card then i will be getting a cash back of rs. 1200 after few days.
When i had cancelled the ticket i has asked the customer executive that whether i will be getting the refund of not and every one said that yes you will be getting the cash back and after 10 days they said yes u will get the refund and now after few days i called then they are saying u wont get refund cz u have cancelled the ticket.

I booked a jet airways flight srinagar to delhi and delhi to lko through goibibo. Pnr SDSCDU . Flight no. 9W 604 scheduled on 1st july.when i reached the airport i was told that my flight ticket had been cancelled without any prior notice. And i was forced to buy a new ticket in the same flight at a higher price.both goibibo and jetairways are responsible for my loss and nothing is being done by them

This is the worst experience i have ever experienced during online booking of airlines. I booked first time on indigo via goibibo with pnr - fdmv4k on 19th june 2016 for round trip with registered contact no. [protected] (Piyush malhotra) but on 27/06/16 i got a mail at piyush. [protected]@gmail.com regarding add meals before and i was just checking that site and after that what i noticed that my flight is cancelled and out of 7500/-, 4500rs. Is deducted as a cancellation charges by indigo and near about 800rs. Is deducted by goibibo. I talked with goibibo and indigo customer cares just after a minute of getting a message of cancellation of my flight in a conference and i said them please dont cancel my flight, i want to go, please its a cheating with me they didnt ask anything to me either "are you sure you want to cancel or anything else" just only i got a message that your ticket is cancelled but they continously said that they cant do anything and i suffered a loss of 5500rs. So please dont travel through indigo and doot book via goibibo because they dont do anything for their customers. It is the worst online method and if i will not get my complete refund or else book a ticket for me for goa otherwise i definitely lodge a complaint of cheating with me and take this case to the court and i already gave this news to toi.

Hi,
I was supposed to take the flight yesterday from amsterdam to london (Ba-423) and then london-new delhi (Ai-162). However, when i reached the airport yesterday early morning at 5am to check in for my first flight, i was told by the airline that they can not let me fly since i don't have the requisite transit visa to change flights in london.
I was forced to make another booking on the spot (Since my schengen visa was expiring the same day and i had to travel on 25th itself) with jet airways flight 9w-233 which cost me rs.32, 434.

I would like to be reimbursed for the amount i had to spend on the new booking since i was never informed that i would require a transit visa for changing flights in london by the airline or goibibo.In addition, i would like to be compensated for the mental harassment and inconvenience i had to got through for booking a new flight.

PNR NO : S88R8J & QBFFUQ
Flight NO : SG84 & SG84
Name of Passengers : Gaurav Nagpal, Dev Dutt Sharma, Divpreet Singh, Samir Sharma

We were travelling by spicejet to New Delhi from Bangkok on 20th June night. Our flight was at 5.10 Am. After submitting the luggage and collecting the boarding passes, we asked the lady at the checkin counter who has given us the boarding passes about other formalities. She replied that every thing is done now, you dont have to do any thing and you have to report at bording gate maximum by 4.55 AM.

We were waiting at the airport premises as we were so early. Later we came to know that we have to go through immigration counter and need to fill some form and submit it.

We were stuck in the immigration queue as it was over crowded and the immigration staff was so lazy. However we managed to reach boarding gate by 4.50 AM (Gate no D8, Swarnbhumi Airport). We wanted help from the spicejet staff but there was no spicejet staff available near immigration section. Later when I saw a few staff of spicejet, there was a guy, who were responsible for getting people on board said to us that they have closed the gates. We said to him that the deadline was 4.55 Am and we are still 5 minutes early. This guy there was not good in english and there was a language barrier.

To top it up there was no airline reporting manager available at that time to guide us. We were waiting Like a fool at the airport restless and all that the staff was doing was getting my luggage back to me. If they could remove our luggage before the flight boarded they could have at least come once near the immigration to check what is going on with the passenger. Immigration is something which is not in our hands. But despite of reaching before time and missing the flight even after getting the boarding pass and clearing the immigration is shocking...

They told us tomorrow you have to report at 1AM and he will get us a alternate flight. He also confirmed with him that we dont to pay anything. He said that you dont have to pay but we should report at checking counter at sharp 1 AM (21 June).

We specialyy booked a hotel in bangkok for 1 day as spicejet guy promised us a alternate flight next day. Next day at 1 Am we were at te spicejet checking counter and the same guy who promised us a alternate flight he asked us to pay for tickets. We were in shock that yesterday he promised us that we dont have to pay now he is asking us to pay the amount for 4 tickets. He was not listening to us and was not cooperative.

If this was the case why we were informed that you can take other flight by paying again. We specially booked a taxi to bangkok, boked 2 rooms and came back next day. we spent 3200 baht. Now its a total loss to us.

We want an action to be taken and want our money refunded and stickt action specially against the staff reporting on 20 June at Swarbhumi Airport.

My complaint to the company:


1. I understand that you have a have mentioned that non related couples may not be allowed in some of the hotels while they would be welcomed in others. How would a customer be sure that the hotel he/she is checking into follows what policy?

Don’t you think that it is Go ibibo’s responsibility that before accepting the payment it should make sure that the customer will be allowed to check in into that particular hotel or not?

Or does the customer comes to know about the same only when he is standing with his/her luggage in the hotel’s reception and is embarrassed by the hotel staff.

My question is HOW WOULD THE CUSTOMER KNOW?


2. My second concern is that since I had not checked into the hotel, how could I get a confirmation message from Goibibo? Does your company entertain a customer only to the point where the payment is made?

Or as an answer to this will you send me another highlighted text that it is all automated ( and we don’t care what actually the customer is facing)
How can a confirmation message and a feedback message be sent to a customer if he has not even checked in.
This is complete fraud and will definitely be reported.

3. My third complaint is that your customer service is very rude and misguides the customer.

I was told that the payment was already transferred to the hotel so a refund could not be made which is an absolute lie because the payment is only transferred to the hotel when the check in is done.
I confirmed it with the hotel management and your CSR lied to the customer who was already troubled and was in much need of help.
So your CSR lie and I had not only talked to a CSR but also to the floor supervisor who I’m sure is well aware of the company’s policies.


4. The Supervisor lied that he had already spoken to the hotel management which he had not, when I confirmed with the Hotel staff. I felt like a complete fool. What a brilliant customer fooling service. I was not even offered an alternative stay.


5. My next concern is that how you are a dynamic, progressive and female friendly company if your customers are checked into places where they are humiliated. What have you done for your female customers?


6. Do you have a blanket policy for everyone and are your polices are so orthodox and rigid that you rather lose a customer that help them out with other alternatives?


7. At last but not the least, if a person is denied a check in in a hotel why does he/she have to try to reason with you to get a refund?

Why is it that an entry level CRS has the authority to bluntly deny any help to the customer but it requires the approval of the top brass to get a refund?
This is the fifth day and a refund is not yet made.

I am utterly disappointed and angry as a customer and as a person.
I feel cheated and fooled and I will do everything I can to make sure that customers like me are not harassed by you.
I have proofs in the form of messages and audio conversations for all the complaints that I have stated above.

Dear sir

i am having 4 bookings in hotel heavans park booked through goibibo.com on 18th june 2016
i received the confirmation voucher immediately saying that your booking is confirmed and there is no need to call hotel for confirmation
now suddenly on 21st june 2016 they mailed me that all those 4 booking they cant provide as “ Hotel Heavens Park, Bilaspur ” has not been updating its inventory which resulted in a missed booking.

i feel this is missed booking from their side

as i received that confirmation voucher with booking id and according to that i have booked my 4 days conference in that hotel

so i need room in that hotel only now it's their problem how they arrange to give or they refund me with reparation (muavza) money
as its a serious issue from their side as i am facing huge difficulty

booking details -
GOIBIBO BOOKING ID -
1. - HTLKX6VWK8 CHECKIN DATE - 11/07/16 AND CHECKOUT - 12/07/16
2. - HTLX25LWWC CHECKIN DATE - 11/07/16 AND CHECKOUT - 12/07/16
3. - HTLAWUCFJU CHECKIN DATE - 12/07/16 AND CHECKOUT - 13/07/16
4. - HTL34YAC79 CHECKIN DATE - 12/07/16 AND CHECKOUT - 13/07/16

FOR MORE DETAILS CALL ME -
[protected]
UMESH CHAWLA

Hi,

My money was deducted while booking bus ticket odbus but the amount was not refunded though the transaction was failed. It was booked on 8th june 2016.

Please help in this context.

Details are of the transaction includes:

Transaction date: 08 jun 2016
Description: [protected]-payuibibowebpvtltd
Cheque number:[protected]
Amount deducted: 2, 367.00

Thanks

I Booked a FLIGHT Today from SRINAGAR TO CHANDIGARH while booking fare without checkin baggage was different and with baggage was different and i chose fare with baggage by paying full amount but i received email from airline stating it is without check in baggage and i reconfirmed it from goibibo they said it is with baggage but they confirmed from airline and later they said it is without baggage...Now it is complete harassment for me and...

I booked a ticket from goibibo on 1june2015 for my travel scheduled on 14nov2015 from delhi to bangalore.

Money was deducted from my account. But ticket was aborted on its own without any information to traveler. A day before date of travel, when i talked to customer_care_team and raised the concern, they tried to sell same flight ticket at more than double price to me (4148 to 9000 rs.).

I had to book instant ticket (Cheapest option available among portal) at rs. 8344. Fault of goibibo has caused this loss to me, i want to recover my money.

To be noted, goibibo called me just 1 hour before take-off and offered same ticket in the same flight with no extra charges. I wonder we can produce additional seats in flight in 24 hours. It was not helpful as i had already paid double charges for new ticket.

Later on, i decided to get this issue resolved. Goibibo customer-care-team wasted lot of my time. I talked to 8-9 people in 2 months of time. They ended up saying that they won't pay any money, i could take 2000 gocash if i wished. The loss was of rs 4196 (=[protected].

And gocash is of no use, i need hard cash. Though i spoke to higher authorities, there was no solution to my problem.

Looking forward to your response. Kindly help me out.


Thanks & regards,
Vineeta mudgil

On 16th may booked for two nights at silver oaks coorg through goibibo recived a confirmation also on booking, 4 hours before journey i called the hotel only to be told that there no rooms available, the call centre gave me sub standard options and want be to pay then only which was not possible as i was travelling by train by then

Had to spend more money and time looking for accommodation in coorg

I had booked flight from Jaipur to bangalore. The flight was cancelled by the airlines air costa and I was told I will get a full refund.
I have called the call centre 4 times regarding this. They give me different answers every time. Sometimes it's 24-48hrs, 5-7 days and now 44-90 days. Then they say airline has refunded the money but our backend team is working on it.
They won't even give me in written the amount to be refunded and last date till in should wait for the refund.
Really bad customer service from goibibo. I should not have to call 4 times for one issue.

I booked two tickets through goibibo for flight from bangalore to delhi on 7th june 2016 vide pnr ylgvrx. I had to cancel the ticket on[protected] due to dimes of my mother in law.
I used my indian overseas bank debit card. Goibibo charged rs900/ for cancellation in addition to rs3840/ charged by air asia.
The cancellation amount has not yet been credited even after 20 days.

Dear Sir,
Sub: BOOKING REF. NO JY4S1 travel Date 22nd April 2016 Mumbai -Rajkot & 2nd May 2016 Rajkot - Mumbai family of 4

I had book my ticketsfor my family through Goibibo on line paying money through ICICI Credit Card for Travel Date from Mumbai to Rajkot on 24th April, 2016 and Return on 2nd May 2016, then I prepone my travel to April 22, 2016 keeping Return date the same, by paying extra RS 12, 000/- through ICICI Credit card.

I was able to travel on April 22, 2016 to Rajkot, but on May 2, 2016 I was not allow to travel by Air India due to some cancellation of tickets by Goibibo, I spoke to the agent and literally beg to him to do the needful, but he was not able to do anything, Very importantly please note I was travelling with my family so I had to go back to city with family and stay in a hotel, then I was book for next days flight by same flight.

Goibibo promise me to compensation for the time loss and extra day stay in Rajkot, I am been a businessman in Mumbai having business of Export import, had to stay in Rajkot doing nothing just sitting ideal.

After coming back to Mumbai I am following up with Goibibo for my compensation every time I can they promise to do the needful in 24 hours, I have phone them not less then 10 times in 1 month, but they have not done anything till now.

I request to the Consumer Complain to look into the issue.

Best Regards

Umesh Chotai & Familu

Hi Team.

I have tried to book flight tickets from my goibibo mobile app on 13th may
2016 and the transaction was done through kotak mahindra net banking.

The transaction failed and i have raised a case to the kotak support team
as 12780/- was debited from my account but the tickets were not booked.

Today Their manager called me and said that goibibo was received money on
16th may 2016 and told me these details:

Transaction Id:


gofldand46b[protected]


merchant settlement utr:


citih[protected]


I just want to know that when you receive the money,

1. You haven't booked my tickets
2. Now it is 12th of June and you haven't refund the amount to me also.

I am trying to reach your support team through phone but i have been forced
to enter my mobile number and if i enter it, i got an automated response
that no booking was done on my number and again prompted to enter the phone
number


i got tired all these days by calling the Kotak people and now they just
washed their hands by redirecting to goibibo.

Please do something on this

I have booked a bus from lucknow to delhi and bus no. Was up-75-m-3997 and my pickup point was shaheed path lucknow at 9:15 pm but at the last moment concerned person has told me that the booked bus is not travelling from lucknow to delhi so due to this i have suffered very much because on the next day i have a meeting with my clients for the business purpose but due to this incident i have missed my meeting and i have lost my business opportunity of 10lac so kindly request you to look in to this matter and my first experience with goibibo was very bad.