Ibibo Group / Goibibo Complaints & Reviews

Hi, I had ordered a dress material, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment.I guess the amount is stuck in the payment gateway so please initiate refund back to my account. would appreciate if you can get this issue resolved...

Sir I've booked a hotel room for 1272 rupees with booking iD : HTL5ECGZX9V on 5th of january 2016, it is showing that payment failed but my money from bank is debited to INB PayU India so please book my hotel or refund my money thank u...

They cheat you in ways in a very crooked way. Not explicit in what the cancellation rules, charges are, and what they mean exaclty by their new Rs.2000 cash back offer 'GET2000GC'. It doesn't mean that you can get Rs 2000 off your next purchase with them. Its only 5% of the 2000 cash back that you can use for your next purchase with them.

From my experience, my advice would be - take you business elsewhere. The airline itself is the best option i think.
The amount of time i have lost is what really riles me up, going behind one of their 'offers'.

Never again will i go anywhere near go ibimbo.

I have made a Hotel booking on 21 Dec 2015 at 14:35 from Kotak Mahindra Net banking eStore which takes me to Goibibo portal eventually. I have done two bookings, one using my account and one using my wife's account and paid the amount using my Kotak Credit Card. I have got the Booking ID after doing the bookings with this platform. Below are the booking IDs. - HTLC5M6WJA (Costing Rs. 2068) - HTL7ZDU9UT (Costing Rs. 2068) These bookings was for Hotel Apana, DIU for 28th 29th Dec 2015. I don't know why goibibo team is still saying that payment is not received to them when I have valid transactions IDs and the amount is charged to me by my bank. I already attached all the communications / proofs / bank statements and written a mail to management (Aditi) as well. However, there is no response yet. I already have several tickets created with Goibibo and 1148688 is the latest one. Others are 1101465, 1110762, 1110967. Every time I am just getting a ticket number without any result or outcome. Moreover, I called to management on 29th Dec 2015 and advised that every Hotel listed on your website in DIU claimed that "BOOKINGS with GOIBIBO will not get confirmed, and advised me not to do any bookings with you". This was my personal experience when i was in DIU. Did you opened your website for just cheating people and getting their hard earned money without providing any service?

Goibibo just takes money and never does any follow up. It's the user who needs to do everything from confirming hotel and managing check in timings. There is no use of this app and not reliable at all. It's better to use other apps like Oyo which are more user friendly. Their customer care is worst.. They don't know what they are for

Hello, I tired booking a ticket from Bangalore to Hyderabad on with December but the payment was said failure and the money went from my a.c. so I booked it from another a.c...pls transfer the money back to my ac

Hi, I have booked hotel room with goibibo web site and found that it is auto booked and there is no confirmation from the hotel. Due to this mess up i have to suffer on my travel day. I have found that hotel room is not confirmed from hotel but it is confirmed from goibibo. I have tried contacting the goibibo customer care and they keep saying that we are trying to book. Due to this i have suffered a lot and in terms of money i have to...

Dear sir/ mem when i put my email id for sign up your system say my id is already ragester when i put my id to forget pasword then your system my id is incorrect. So please suggest me what to do...my email id is [protected]@gmail.com

I have booked two rooms through goibibo with booking ID's HTL6P7UC67 and HTLSQA5MBT on September 12th 2015. Booking was done for dates 25th-27th December 2015 at Bella vista hotel in Munnar. I have paid Rs.5734 for each booking which amounts to Rs.11468 for 2 bookings. When I have reached the hotel on 25th December, they refused to allow me to check in as previous payments form goibibo were pending to the hotel. I kept calling to the customer care for more than 4 hours 30 mins. At around 5:30 they booked an other hotel(Meghdhooth) for one night and I was assured that another hotel will be booked for 26th before my checkout. Next day I neither received a mail nor a call. So again I contacted the customer care and was assured again that they would get back to me in 15 mins after booking a hotel. I did not receive any confirmation. So I kept calling them and each call was for about an hour. I was kept on hold every time without giving me a solution. At around 8:30 pm after again contacting the customer care, we were informed that they have booked 2 rooms at Highrange INN in Munnar. Later when we reached the hotel we came to know that no booking was made by goibibo. We again tried contacting them and again wew were put on hold without confirming the booking. We had to pay Rs. 11000 for a single room instead of two rooms as we did not have any other option. I expect a total refund from goibibo as they have totally ruined my two days trip at munnar and made me suffer for their mistakes.

I booked a hotel and cancelled after 2 days. On Booking confirmation email it was clearly written that it is free cancellation. But when I cancelled the Booking they didn't refund me full amount. When i am complaining this issue they making me to convince like this is their policy but it was nowhere written and informed before.

Travel Date Dec. 30, 2015 Booking Id GOBUS5D[protected] pune 20:20 bangalore 10:00 I booked a ticket from Pune to Bangalore, i selected name as Mr. but after payment confirmation it came as Miss. I called to customer care and they said they cant change name. What if Bus operator deny to take bus, all money going to waste.

We have booked Ihop Sanjivani Resort on 26th Dec from Goibibo mobile app. We have received email that booking is confirmed. After reaching at hotel we came to know that our booking is not there. Hotel persons not confirmed the booking from there side still we have received Mail from goibibo that booking is confirmed. After several calls made to goibibo they have gave us choice of some cheap lodging after refusing that lodging from our side they have gave us option of The Square hotel which is so called three star hotel but it is very poor quality hotel no proper services. We have no choice to stay in that hotel all the good hotels were booked and also we have lost our one day for searching for hotels because of goibibo's Mistake. Its harassment which we have gone through because of goibibo. Now they are mailing us and asking us how was your stay at Ihop Sanjivani Resort. Now what to say.

This is in reference to my booking id HTLYKWZSX7 which was booked on 14 Aug 15 for hotel room at Chandigarh. When we reached there the hotel staff told us that there is no such booking here . we have pgi entrance next morning, it was a like mental torcher to us . the hotel booking address was FABHOTEL SECTOR 17 sunbeam premium 22-B, udyog path, sector 22, Chandigarh 160022 . date for check in was 14th Nov 2015 & check out 15th Nov 2015. Vendor booking id [protected] . kindly revert back my money which was paid to you.

I had booked a flight from Kolkata to Bangalore for 28th december and my actual flight timing was 9:20 pm and i was suppose to reach Bangalore by 11:50 pm. As i reached Netaji Subhash Chandra Bose International Airport, Kolkata for my departure i came to know that the flight had already left at 6:00 pm but Goibibo did not give me any information about it. I was totally unaware. They did not send me the information in the phone numbers i provided. I missed the flight. This is very sad to know that the website we trusted is so unreliable.

I had booked hotel Regenta reference booking I'd HTLYQZXVQC and HTLYTEDRYR This was done a week before our travel date on 26th. Today on reaching the hotel we were told that no such booking was made inspite of me showing valid and confirmed vouchers. You cannot begin to imagine the embarrassment we had to face after driving from Delhi to Jaipur for our wonderful weekend holiday. Did you know that the average wait time for your call centre is 15 Min and they don't resolve issues online ? My day went on Phone trying to resolve the issue which was not done to my satisfaction, though Suraj tried his best. He finally got us a roof for the night. From 12:30 till 9:30PM I was chasing go Ibibo so you can imagine what holiday we may have had. The tension was at an all time high at 9:00 PM when we did not have any room to spend the night. Finally we got a hotel - Jaipur Palace hotel. I will request you to immediately come and spend one night in this hotel. My two young daughter are crying !! The place is old, creaky and loud noses are coming from the lobby as I write this mail. I don't think we will be sleeping tonight. I was forced to drive and walk the streets of Jaipur with my young daughter and my old mother hence you cannot begin to imagine the anger and frustration I have with goibibo right now.Thanks to go Ibibo for turning our Holiday into a nightmare. I want to know the following: Who is going to compensate for my wasted day in Jaipur and harrowing experience of today. I would like to Meet the CEO and have him speak to my mother., wife and Kids. You sir are directly responsible for your broken processes and vendor relationship. This is a non negotiable and I will file a suite with the highest negative (true) publicity you have ever imagined possible. Second need an written apology from Regenta and Goibibo

Subject:requesting for refund I had booked a ticket of worth 430 amount has been debicted but my tickect was not booked. purchase worth of Rs430 on POS UTIS2I11 at IBIBO GROUP PVT LTD BANGALORE IN txn#[protected] REFERENCE NO:POS PRCH POS[protected]

Hi, i had booked 3 tickets on 11/12/2015 for the date 24/12/2015, i paid 3000 online, and on 24/12/2015 on the day of departure i got a message saying that the tickets has been cancelled and the amount will be refunded. i dont want refund, i want rearrangement or a case against goibibo. i have no money to arrange by myself and i have applied for leaves from my office, i want goibibo to arrange the tickets or do a compensation of 50000. Fifty Thousand.

I have made booking for hotel at Goa from Goibibo from 28 Dec 2015 to 01 jan 2015 for 03 rooms and 04 rooms. while doing cross check with hotel i come to know that property is changed from La Gulls Court to Ilodg and my booking is not forwarded to the Ilodge. I have aware all about this to goibibo customer care executive. they have ask me for 24 hour to sold it out. but i had not got any response or revert from goibibo. i have make call to goibibo customer suppport again and ask for status they have nothing done for me. then they have provided me a service request id and promise me to revert within 24 hours. whenever i call to customer support team they replied me only one thing that our consult team is working on it and they will give a call back withing 2 hours. nobody has given me any call back. they have repeated same thing each and every time, whever i called them . they are working from 18 Dec to 24 Dec, but i am not aware about status that what are they doing with my booking. i have mailed to management. they have revert me with promise that they will revert in 24 hours. after that they have asked for 02 more days to sort out this. after that again asked for another 02 days. but still i did not receive any response from them. whenever i call to goibibo customer team. they promise to give a call back withing 02 hours. but actually nobody has called to me. they put my call on hold for more than 01 hour and after that call disconnected. i have attached screen shot of the same here with. pls, revert me with suggestions that what should i have to do ? this is not my hotel booking with goibibo but my whole trip is depended on my confirmed hotel booking. i have booked hotel before 01 months and 15 days to make my trip hesitate free but at the end moment goibibo has made it ...

I sachin. I am living at delhi. I saw my bank statement, there is a debit of total rs 1010.84. /- to ibibo web pvt ltd. On date of b/w 24 to 25 december 2014 . I have not done any transaction with your company. So why money has been debited from my account. I already sent a copy of receipt debited money from my account on your registered mail. Please credit that money on my account.

I have booked air tickets from goibibo from trivandram to amritsar. Is offer for rs.2000/- cash back, but after booking i have confirmed no cash back is credited