Ibibo Group / Goibibo Complaints & Reviews

The worst portal i had ever been to which provides a fake confirm voucher.
I booked a hotel at coorg on goibibo for[protected] and goibibo provided me a confirmed voucher but after reaching the hotel, i came to know that the booking is not done.
On informing about the same to the goibibo, the goibibo executive mr. Manish asked to wait till 10:00 am as they will come with some better options.
At 11:30 am we were provided...

I have booked the hotel on goibibo and they sent me the booking confirmation mail but at the time of check in the hotel staff told me that they have rejected the booking and then I called the customer care of the goibibo then the promised me that the check in will be done in half an hour then again I called them after half an hour then they said that they need some more time and then again half an hour I called and again the said they need some more time and that went for more than 5 hours that too in the night
They still have not given me the room it's been 5 hours since I first called them
It's really bad experience
Please

The hotel apparently is a 3 star property, my parents had checked in yesterday in the afternoon, and they have been facing a number of inconveniences from the hotel staff.
1) they were provided a dirty room earlier, it wasnt clean, the bed sheets and the floor was very dirty, when asked the staff to clean the room the staff rudely replied saying they dont have phenol and all.
2) the tv hasnt been working since the time they checked in and nothing has been done for that.
3) we were being told that breakfast was complementary, when asked for breakfast this morning, they said they have only aloo paratha as breakfast.
4) no electricity since morning 6 o'clock, they have to sit in the heat without fan, ac, light.
5) the hotel mentions free wifi, whereas there is no wifi in the rooms, the staff says that the wifi only work in the lobby.
My parents are senior citizens, and this is the type of treatment they have been given, seriously this is just horrible.

Booked ticket on 25 sep 15, 01:58 pm for mumbai to ahmedabad (Pnr - eejzgr) on tue dec 22 2015. I cancelled the ticket on dec 20 2015. As of today i have not received any refund for my cancellation which was promised to me.
I have contacted goibibo customer care many times but no progress.
I complaint to goibibo customer care and they generated a token number saying that the amount will be refunded soon.
Goibibo complaint no - f6ee8gygj
Goibibo ticket number - 1645024

Hi

I am using goibibo application since very long. I always facing some kind of issues eith in hotel booking or in flight booking.
But i always ignored that. This time on 16th may i booked a hotel from goibibo with named hotel mount palazzo in bangalore.
I was trevelled from mohali to bangalore that night. Since that was my first time in banaglore, i used goibibo app and booked a hotel aroung 11.30pm. After payments when i called hotel person he was not recevied my calls not even a single time, after repeateadly trying i called goibibo customer care number and request them to contact the hotel person and confirm my booking, after spenting 30 minutes with executive online on phone, he cut the phone and assured me to get back to me very soon.

After staying around 1 hour on airport i received a mail and a call from goibibo about confirmation of booking. Again i called hotel person about address and confirmtion he again not received my calls. All this consume another 25 min.
I again received a call from goibibo around 1.10am about appolization and assured me to refund my balance and applogize from goibibo end. He assured me to return my amount in next 4-5 days.

I stayed all night on airport and i was too much tired, i had an important meeting in maddur (120km from bangalore) on 17th may. I stayed overnight on airport and went to meeting directly. I lost my business more than 90 lakhs rupees due to tiredness caused by last night.


I again call goibibo for checking status of my refund, they totally reject that request and not even proceed for same, i contact 4 times to goibibo and clearly state each fact of situation but they reject my request.
Till they are email me to console me and again no money is refunded from them.
This is very bad situation, i was connected with that hotel just because of goibibo, yes i booked that hotel in midnight but its a responsibility of hotel person and gobibo to update the status of availability. After doing all blunder mistakes by goibibo they are still not ready to accept their mistake and not proceed for refund of my booking amount.

I booked two tickets for one male and one female passenger with seats side by side on gobigo from aligarh to noida upsrtc bus on today, 21 may for monday 23 may 8 am.
Ticket did not got reserved and a mail came saying "in progress"
After 4-5 hours i mailed regarding status but no reply till 2-3 hours.
Then i called customer care, customer care didn't responded in first call.
When got connected he gave me a totally rubbish reason of not reserving seats that "one male and one female passengers can't get reservation together". Can it be a valid reason, never heared of.
And if it is a reason then why at the time of reservation, no warning was given? Why it was showing "in progress" for hours? Didn't you put in your checks at website?

Sir,
We booked a hotel in goa for 2 nights 21 & 22 may, 2016 on booking id: htlakhnf76. Due to some unavoidable reason we needed to cancel our booking on 22 may. So, on 19 may, we requested goibibo for partial cancellation of our booking of 22 may. They said that they will reply as soon as possible but they didn't replied me till 4:32 pm on 20 may. So, i called their customer care office & they replied that they are still working on it & they are unable to contact the hotel & that they will reply very soon. Then i got the call from them just after half an hour & they said that they have now contacted the hotel & the hotel says that partial cancellation is not allowed as per hotel policy & if we do full cancellation now then we will get no refund as the refund was available on full cancellation if we had cancelled the booking before 2 pm on 20 may. Now the issue is this that when we requested goibibo for cancellation of our booking on 19 may, we didn't knew about the hotel policy neither did goibibo told us about this policy. Had goibibo told us about the policy at the time of making our request for cancellation on 19 or before 2 pm on 20 may, we would have made full cancellation & would have got our refund. It is the fault of goibibo that they failed to contact the hotel for more than 24 hours & failed to reply us for more than 24 hours. So, i request to take immediate action in this & try to make our refund.

I hv booked hotel saikamal at shirdi w. E. F 19.05.2016 to 21.05.2016 through goibibo but there was no electricity and basic facilities i left room no 303 on 20.05.2016 at 11.00 am.
Hotel manager denied to refund one day fare. I have also spoken to your executive shobha she said she will talk to the hotel owner and will call me but i did not got any call.
Look into the matter and do needful

Hi,

I am very disappointed to inform you that i am not satisfied with the service provided by the goibibo. They are expert in fake promises. I booked a ticket on 21st april 2016 form delhi to toronto canada. For 5th may (Lufthansa airline) id: 44yp5l. It cost me rs 53, 809. I confirmed with the executive 3 or 4 times before my flight they said everything is fine. When i reached the airport checked with the airlines they said i cannot travel on this flight as i has two stops one is international (Germany) and the 2nd one is domestic (Denmark). So you need to have a special visa called transit visa to travel. I was shocked to hear that. I was travelling to canada for the first time for my further studies on student visa mentioned this to the goibobo team while confirming my ticket.
I straight away called the goibibo help center tell them the whole story instead of helping me the were just putting my calls on hold for so long and then just disconnect i was continuously calling them and whenever i called them a new executive was there on the call i have to explain him the whole process from the beginning and again hold and hold.
Finally after one hour i transferred there call to the lufthansa airline (It was there duty to check with the airline and help me out in that situation and they said they are not able to reach the airline at this time. 2 hours before my flight was scheduled). The lufthansa team made them understand the issue and they clearly mentioned that its goibibo mistake that they booked a wrong ticket for you. I have not received a single help form goibibo they were not even attending my calls properly and the clock was moving.
After every possible form my side, requesting goibibo to help me out i finally cancelled my flight at that time.
Then on the same time i booked a new flight air canada for morning with make my trip. I finally reached my destination.
They day i reached canada i am continuously emailing these guys and sending them email regarding my refund. They promised me at the time of cancellation that they will refund my money. After several attempt they replied back that they are trying to get me a full refund.
It was your duty to help your consumer in there problem instead of harassing them.
I tried several times yo reach you form canada. I am out of country they also i am doing this but you guys are not at are responsible for duty.
I updated my canadian no as well but no response.
I wont spare you guys you made my journey a memorable trip for me.


Please look into this matter at your level i need my full refund already filed a case against consumer court about your farad.
Will send you the copy asap.

Thanks,
Neeraj

Dear sir,

Sub: cheating & fraudism to not refund inr 5619 by goibibo & mirage hotel mumbai andheri kurla road
Booking id - htlfjfxbjk
On 24th march i had booked a hotel in mirage mumbai andheri east for 2 days from 25/03/2016 to 27/03/2016 i had prepaid entire money inr 11, 239 /- trusting goibibo as a service provider
I checked in at the hotel around 10 am, goibibo allotted a filthy room which was stinking; intercom was non operational ac was non operational; i lodged a complaint against mirage to goibibo but go ibibio had no answer ; i ordered food which was brought by some waiter who misbehaved while giving me pen & even i complained about it to goibibo & hotel authority but none of them take any action! Food was pathetic but more than that was concerned bout my safety ; so i decided to check out at 5pm ; i had called up goibibo as they were the one who had rated this hotel high so i choose & then i was trapped since i had already paid entire amount inr 11239 ; so i informed to goibibo & mirage hotel guys about check out but since i stayed only for few hours & so i requested hotel & go ibibo to return one day booking amount to which go ibibo & hotel guys immediateley agreed & finally one of goibibo floor manager named mr harshit spoke to shift manager & considering customer dissatisfaction promised me to atleast return one night cancellation money ; so i was fine & checked out at 5pm 25th april & trusted both parties ; on 26th morning i received a call from goibibo customer care executive mentioning mirage hotel who had committed to return one night cancellation fee is denying to do so
Since then i m following up as on date have not got any revert on the matter ; go ibibo & mirage knowing i am a woman both have been harassing me for days now ; it is goibibo who breached the trust after promising refund went back on their word & did not take any ownership & goibibo supporting his client & still promoting them & encouraging woman customers to book hotel mirage&goibibo have hidden my feedback about mirage hotel
I would seek justice on the matter& i neef my refund; i have recorded messages & documents to support my refund
Please help me!!
Yours sincerely
Moushmi parmanik

This is with respect to the complaint on the hotel booking done on 19th may through goibibo.com. I received this message confirming my hotel booking "dear muthukumaran, your booking is done and confirmed. Booking id - htlslkzpbg for lotus bay view pondicherry. Check in 15 may and check out 16 may. Have a pleasant stay! Your tkt: http://goo. Gl/tdnneq", but when i went to check in to the hotel i was denied a room saying the booking has been cancelled. I was not given any intimation on the cancelation. I tried to speak with the customer care for 90min standing at the hotel entrance. And finally was given accommodation which was not upto our satisfaction. The entire point of vacation was ruined by the service of goibibo. I was promised to receive a call from their supervisor but am i have not received any yet. I even tried to connect with them on twitter, but no response received.

Hi all,

I would like to register a complaint about my goibibo travel coupons – go cash. Which i have not received till date.

I have spoken to your cc care team and they are not helping me at all.

1st booking: goibibo cash pending
2 people – both adults
Del – dxb
Dxb - del
Departure – 22 mar

2nd booking: goibibo cash pending
2 people - 1 adt+1 chd
Bom – del
Departure – 17th apr

3rd booking: goibibo cash pending
1 adult
Bom – del
Del - bom
Departure – 1 jul

Note – this is not the way to treat your loyal customers. Pls credit my cash in my goibibo account.

Email – [protected]@yahoo.com
Ph #[protected]
Ph # [protected]

Thanks
Arif

I have booked two rooms of savera hotel in patna for my assistants on[protected] from[protected] to[protected] through goibibo app and opted for credit card payment. I have received an otp from the bank. But i have not found any option to share this otp on the goibibo portal. I have also not received any massage from the bank regarding the payment. I think payment was not made due to some technical problem. Booking shows that its being free cancellation upto 2 pm of the[protected]. As i have not shared my otp with the goibibo and not received the massage from the bank, once again i have tried to book the one room in the same hotel from[protected] to[protected]. Same thing happened again. Booking shown a free cancellation upto 2 pm of the[protected]. Again i have not shared the opt generated by the bank. Once again i was not aware regarding the payment. Thereafter once again i tried for the booking and this time also i received a otp from the bank. This time also i have not shared the otp with goibibo. But i received a confirmation massage from the bank for payment of 3534/-. It strikes in mind that some thing wrong happened. I immediately cancelled the last two bookings. After cancellation goibibo app uptated the cancellation as refunded. I become assured that the booking amount will be credited later on in my credit card account. But when i received the credit card statement, there was not credit for the cancelled booking. I have contacted with the goibibo. Their representative refused the refund by telling that this booking is non refundable. They have send me a mail that my compliant have been resolved. I am totally surprised on their reply when the site shown that its being a free cancellation offer how it changed now non refundable. I have asked the matter with their representative as well as with their seniors. I also asked when it is non refundable booking what is the meaning of cancellation and updation of the cancellation that refunded. Without any reply they send me tha your complaint is lodge and i will receive the reply shortly and immediately forwarded me the massage that it is non refundable booking and matter is resolved. Automatically hacking the opt is a matter of big security concern. Otp system is introduced to save the customers from these frauds now these large companies are violating these security system for their malpractices on the name of customer convenience. God knows, how much fraud they have done through these fraud and malpractices. I wish to raise this matter through channel.

Booking id are as follows:

1. Htl3p2pbnd

2. Htlud4kzfs

3. Htlcprq4ng

Against goibibo
I had booked my hotel reservation for surat against booking id htlv3ddtde for hotel dimple.
As per the booking information hotel base price was 1575 on which i had got a promotional discount of 866.
However at the hotel the base price display was 999. I had taken picture of the same and given to goibibo but they are not accepting.
This is the case where mrp of the product is increased to show discounts and cheat customers.
Need to have discount on the base fare of 999.
Please help

I booked vistara flight from new delhi to goa (Pnr: y2ode6) for 2nd april and spicejet flight from goa to delhi for 5th april. However i had to cancel that... I got the refund for the spice jet flight but not for the vistara flight (Pnr: y2ode6)

I called multiple times at goibibo, but they tried to put blame on vistara first, and when i confirmed with vistara that they have done the full refund, they mentioned that its pending with finance team.

Its been more than 2 months since i have cancelled the tickets but have not got any solution and refund. Its really frustrating...

I had my last conversation with himanshu and he provide 6718807 request number.

Please have this issue checked on priority and provide full refund amount.

I book the tickets from visakhapatnam to guntur on 17/04/16 but date wrongly entered and cancel the ticket with gobibio customer support and conform the ticket cancel status, already completed 20 days as of know amount not refunded to me and the booking id - gobus175e[protected]

And we try to call customer care numbers is asking registered mobile no, we enter the booking time mobile no but that number is not registered in booking...

I have done booking on 15th april and my booking id is htljgnbsyf and it was confirmed from goibibo at the same time. I booked a deluxe room at hotel jessica between 6th to 11th june 2016.

When i contacted hotel jessica in manali on 3rd may around they did not received any booking email and voucher from goibibo.

On contact to goibibo told us booking was confirmed but hotel all rooms are full and hence we cannot provide booking in the hotel.

When i again contacted director of hotel jessica rakesh rajput he confirmed that there are many rooms available between 6th to 11th june the period in which we booked the hotel.

It seems goibibo is fooling us and telling us that some amarjeet from the hotel has confirmed that there are no boking available. But this amarjeet is not from hotel and same was confirmed by rakesh rajput when taken in conference with goibibo.

Goibibo even does not have correct email id and phone number of hotel jessica

They are delaying in sending the voucher to hotel and confirmation email till today on 7th may 2016. They are saying again and again that room cannot be booked due to unavailability or are saying to refund the money or booking at another hotel. But enough time has already wasted and june will be a peak season how they will arrange another good hotel and who knows it will be good or not.

I want to take action against them in case they are not going to fix this and book the room in hotel jessica for mentioned period.

Complaint no by Goibibo 2171614
Goibibo customer care called me at 8.45 PM saying for 5-7 th may I.e.2 days bookings they would refund or upgrade to other hotel as per my choice, I asked to suggest upgraded hotel options the Manager replied that he will revert with details of options o[censored]pgrade and in case o[censored]navailability he will refund my amount.
To my utter shock the Manager called back in 15-20 mins saying that now he is refusing promise he made in last call and exact status would be given by tomorrow. I waited whole day with my luggage packed waiting for their final status on refund they claimed to initiated. Very bad experience . Kindly do the needful.

Complaint no. given by Goibibo 2171614 . Since yesterday I am continuously following up with them but they just promise that very soon I will be upgraded to better Hotel and to wait. I booked hotel seeing pics n details on Goibibo site, room I got is far different from pic, Hotel is not even 1 star property, Goibibo says they have done all needful and to wait for refund from Hotel, as I have booking for 3 more days, but no proper solution is offered except asking to wait. Details of my complaint as such -

In continuation to my repeated calls and below complaint reference I am sending pics of room for your kind reference, along with ones posted on Goibibo. I have booking for 5days 4 nights, 3 Nights for superior rooms and one night for deluxe room for 3 persons, including my aged parents. Please see in pics the room doesn't have enough space for 3 persons and after putting mattress on floor there is no space to move ur legs. On top of it today hotel staff wants to shift to room inferior to this one, as we have booked deluxe room for tonight. The staff is non cooperating, when I informed that Goibibo team is trying to contact n to respond on call, hotel staff rudely replied that it's not Goibibo who will decide rooms, I had to personally make call to Goibibo n make hotel speak to you. Hotel staff reason is " mam ka aaj deluxe hai na isiliye ma'am yeh sab bol rahi taki unko superior room chorna na pade" . I don't think such remarks are desirable and against my dignity, I am very old customer of Goibibo and not someone cheap. When I asked for chair I was given broken old chair, for a superior room. There is not even ventilation or exhaust fan in bath, pics attached.Request to accommodate me in some other property from today till 7th may

This is to bring to your notice that upon booking of airline ticket - SpiceJet PNR ECIUNK (Delhi to Ahmadabad) on the 1st of May 2016, I have received shopping vouchers worth Rs5000 out of which 5 vouchers are no longer valid ( expired dated 30th April 2016). Vouchers namely Surat Diamond jewellery, Peter England, Frogo, Zooper, Enchance clinic fall under the above said category. Highly disappointed at the treatment. Would appreciate an explanation.