Ibibo Group / Goibibo Complaints & Reviews

Htlduhs7hp booking id[protected] complain no. Ur website gave result country inn hotel bhiwadi, when I search hotel in alwar. This hotel is 90 km from tourist destination. Do u really think somebody will go to 90 km to sleep. U people r misleading. As a tourist I don't know anything about location. I trusted ur website n u cheated me. I will go to consumer court.

This is with regard to booking Id HTLQDBDZN3 done for houseboat Young Alzira, Srinagar. We checked in around 3 PM on Young Alzira houseboat and were just settling in and then the owner of the houseboat came in and started asking us to move to a different houseboat with the name Azad palace that was standing adjacent to Young Alzira. He mentioned that he has 11 guests checking in for young Alzira and that was the reason he was pushing us to move to a different houseboat. We initially denied the same as we have done the booking considering the reviews and photographs of Young Alzira. To our surprise, he started shouting on us in front of his staff and Shikara walla who had brought us to the houseboat from ghat number 17 of Dal Lake. We still agreed to see the other houseboat; it was an old shabby, stinking and ruptured houseboat. After seeing the other houseboat, we told him that we will not stay in the other houseboat and will stay only in the one for which we had done the booking, on listening this he started asking about the amount we paid for the booking and later mentioned us to cancel the booking. Listening to our resistance, he got very aggressive, told his staff to throw our bags out of the houseboat, and started abusing us as well. We brought this to the notice of goibibo support team (Miss Harpreet) around 3:33 PM and later to Mr. Himanshu. The later promised us at 4 PM that they will provide us an alternate accommodation in 30 min, all this while we have been standing on the footpath at Dal Lake with our luggage. We didn't received any call from goibibo till 4:31 PM, then my husband again followed up with the customer care(Mr. Rohit) after reiterating the whole story again and he again promised that they will provide the alternate accommodation in another 15-20 min. We again followed up at 4:54 PM with customer care and this time it was Mr. Praveen and we again had to set the context. To our shock Mr. Praveen after 2 hours of this ordeal, multiple follow-ups denied us any kind of help with the reason that they had a conversation with houseboat owner and the owner mentioned that he did not do any of the things, which I have mentioned before. Does any culprit will ever confess from his own mouth about his wrong doings? You must be kidding goibibo team. Finally, we had to do a fresh booking on our own HTLV628BL5. This was disappointing not only from the property owner as well as from goibibo when they could not provide us any support and just raised their hands in the time of need and we kept waiting on the roads of Srinagar with our luggage. We are looking for the following actions from goibibo team:- 1. Blacklist the young Alzira group of houseboats from goibibo.com so that nobody else has to go through the same harassment that we have gone through. 2. Refund us the booking amount for the houseboat Goibibo as of now has declined the refund mentioning the following:- Dear Ms. Neha, Greetings from Goibibo !!! This is in regards to your booking id- HTLQDBDZN3 Please be informed that the hotel has denied refund to you because of the following reasons: Hotelier provided an alternate to you which you denied and checked out from houseboat after half an hour from checked in. As per the Hotelier, room was on hold that 's why hotel denied for request. ***************************************************************** Our Point of View: We were happy with the houseboat which we had booked but he was forcing us to move to an alternate option which was in bad condition. So where does the question of alternate option comes into picture.

I booked hotel hari international through goibibo for two days. very first day i found the hotel is unsafe and i checked out of that hotel. i asked goibibo to pay my money back for the second day. first they agreed but later they told they wont repay.i am submitting all proofs

Sent from my HTC ----- Forwarded message ----- From: "agronomist.[protected]@gmail.com" To: "PrakashJIGTDOM" Subject: [#549122] Dom Flights - Ticket related issues - Wrong ticket received Date: Thu, Aug 20, 2015 1:47 PM Dear sir, There are no response from your side, now it's more than20 days has passed. It's means you are not delivering good services. Still I hope will get positive response from you very soon, other wise I have to go for legal advice. Regards V S Chauhan [protected] Sent from my HTC ----- Reply message ----- From: "agronomist.[protected]@gmail.com" To: "PrakashJIGTDOM" Subject: [#549122] Dom Flights - Ticket related issues - Wrong ticket received Date: Sat, Aug 8, 2015 5:20 PM Dear sir, I am still waiting from the same. Regards V S chauhan Sent from my HTC ----- Reply message ----- From: "PrakashJIGTDOM" To: Subject: [#549122] Dom Flights - Ticket related issues - Wrong ticket received Date: Mon, Jul 27, 2015 5:41 PM Dear Customer, Greetings from goibibo.com!!! This is in reference regarding under booking ID:N6ESDLMFK. We apologize for the inconvenience but we have initiated the refund of INR 2000.0 and it will get reflect in your same account with in next 5-7 working days. Feel free to revert back to us on same. Its faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick or you can contact us on +91-[protected] &[protected]. Kind regards, Goibibo Team On Mon, 27 Jul at 4:11 PM, Agronomist.vs wrote: Name: VIMLENDRA SINGH CHAUHAN Booking Id: N6ESDLMFK Mobile: [protected] Dear Sir/Madam, I paid extra baggage charge and veg food, but at the time of check in indigo shown me his ticket where Goibobo haven't paid to them any kind of extra serves charge. and the charged me 2250 INR for my extra baggage and not served any food as well as felt so harassed by Indigo staff. As i called so many times to you, not received any positive response. Please refund my extra services which i have paid to you ASAP. Regards V S Chauhan

I booked tickets from to delhi to SriNagar and Srinagar to Delhi on 2nd and 4th October. I cancelled the booking on 20th Aug, 2015 with PNR- PTHVOY. I made all payment through citi bank credit card 13545. I was supposed to get a refund of 6299 after all deductions but i received only 3809 in Credit Card and rest 2490 in Go Cash. I followed up several times and send all the scresnhots of the amounts to GoIbibo as requested by Shalini. After several followups, my go cash amount of 2490 has also been debited but the transaction is not intiated by goibibo for amount of 2490 to be refunded in my credited cad. No one over the call support is helping and all tickets raised within few hours without providing any update to me. The amount of 2490 which i am supposed to be refunded is still a mystery for me. No repsonse is recieved from goibibo over mails and calls . Could some authorize person from Goibibo may help in refunding my amount and let me know where the amount is pending. The tickets closed are 631640, 630622, 628328, 627639, 627078, 606937, 619249, 618474, 604269, 604421 and many more.. My contact number is: Sumit Sharma [protected]

Dear Sir, I booked the ticket on 30/07/2015 booking ID BOOKING ID: JQXKZ at around 1Pm but due to some reason ticket was not booked after discussion with goibibo executive and got a reply that refund will be credited in my account within 5-7 days. After 7 days have been completed refund amount not credited then we contact the ibibo team they replied will contact within 24 hours after discussion with concerned team, but still no reply came, Further when we tried to contact them they replied that we have not said anything and money will not refunded, So kindly arrange to get my money refund. Thanking You. AVIJIT SINGHA MOB-[protected]

I have made a booking of 2 rooms in shree paadise hotel for 8th aug and 9th aug. The payment has been deducted from my account. I booked using goibibo s app. Also the transaction failed and payment was deducted. Please find below details of the transaction Email id : mansi.[protected]@gmail.com

FROM: S.SUBRAMINAIM (M)[protected]. ADDRESS: RZ-55, STREET NUMBER 1, VAISHALI, PALAM ROAD, DABRI, NEW DELHI-110045. Sir, Today 24th august 2015, I booked the ticket through hhttp://www.goibibo.com/. From New Delhi to Bangalore around 3:00pm, I booked the ticket at that time and they responded me with the message that the tickets will be confirmed after 30 minutes, and after 30 minutes we received a call from www.goibibo.com/that due to sudden change in the tariff plan around Rs 1700 will be charged extra. When I enquired why should I have to pay the extra charge they responded arrogantly, that the charges can be changed any time. At the time of booking then she replied that the amount will be wave off through internet the amount mentioned in the goibibo which I transacted through my Debit card. After half an hour we received an email form goibibo that the ticket have been confirmed but instead of Delhi to Bangalore we got the ticket from Delhi to Mumbai. Then I immediately ranged up their customer support number they simply ignored their fault that they made any mistake and blamed us by creating stories that you have made a wrong booking. When I asked her to correct the ticket from Delhi to Bangalore she simply replied me to cancel the ticket and the charges for the cancellation will be Rs 5700 out of Rs 7152. after a long conversation with their seniors they changed my ticket from indigo instead of 8:30am to 5:00am for which I have to leave my house 3:00 am at night this is their dirty carelessness I have to waste my time and change my schedule. I also booked return ticket from yatra.com which within 5 min I got the confirmation message without any hazel. Why this goibibo.com is misleading the public with poor response. I am seeking justice for this thing . THANK YOU YOUR TRULY S.SUBRAMINIAM

I booked ticket on 24th August 15 from CCU to DIB from GOibibo.com, after make payment my booking went to under processing.. So I called their customer support to check the reason, what they said is really shock me according to executive I booked a ticket with cost 4, 229 but till the time ticket get confirm it may rise to 5000 or may be more than that according to the fare fluctuation. So now I want refund but again as per them refund oly after 48 hours.. no I dnt have money to book ticket neither I want to book ticket more than actual price.. I am very helpless I feel like I lend a money to someone in my hours of need. Though my ticket was for future date but what if I had book ticket on the same day of journey.. I want my money back as soon if not than i need with intrest. Booking ID: GOFLD98e[protected] Booked on: Aug. 24, 2015, 5:25 p.m

I had booked return Air tickets from Mumbai to Delhi on July 08th 2015. After completion of booking on the website, I was shocked to see the timings of flights booked were different from what I had selected. I immediately called up customer care to explain the issue. I was asked a funny question - "Do you have a screenshot of the options you selected". Who the hell takes a screenshot before clicking on BOOK ticket!!! Finally, I was assured that technical team would look into this and provide an explanation and will CALL me the next day I didn't get any Call!!! so I decided to ring again. I again had to explain the issue and was told to wait for feedback from Technical team. Again the same story, there was no call from Customer care team. Next day I again called up and asked for feedback. Finally there was an answer "There were no issues from our side. You booked it incorrectly". I explained that I had selected below options while booking [See Below] Delhi to Mumbai: 22:45 PM Flight and Mumbai to Delhi 8:45 AM Flight After selection, I was redirected to confirmation page which displayed intended timings but I don't know what happened in the background and tickets were booked with incorrect timings. Booked Ticket details are - Mumbai to Delhi: 2:25 AM Flight Delhi to Mumbai 8:00 AM Flight I decided to find out the issue myself and started the booking process all over again. What I noticed that when page with all tickets option loads, whatever options are selected by default were booked in my case even if I had selected above mentioned options. Again called up customer care, explained my findings and insisted if I can talk to a technical person and he/she can explain the issue to me Since I belong a technical background and I have been developing such websites since last 12 years. But there was just one response from your team "YOU MADE A MISTAKE WHILE BOOKING AND OUR SOFTWARE IS FLAWLESS". I found attitude of most of the executive very RUDE. Even the supervisors are not trained enough to talk to Customers. In the end after making numerous calls, I was told there is nothing can be done from customer care, you have to write an email to Management. I did that too. I had a word with Nitesh from management team. They responded but they couldn't provide any solution to this. He also advised me to stop wasting my time and book the tickets again. Finally They stopped responding to my emails also hence I am putting up my complaint here. -Rajinder

I had booked the tickets on name of for route mumbai to chennai dated 6th december.when i had called goibibo for asking why it is pending at that time he said me that booking will be done within half an hour. i had told the executive that tickets are available so should i book the tickets again he said no. and last from your side mail comes saying that tickets are not booked. now the fares have gone double. i just want my tickets at the same fare which i had booked. Booking ID: GOFLDAPIad[protected] Booked on: Aug. 22, 2015, 12:45 p.m why should we pay the fair diffrence if the tickets are not booked from there side. i will always tell people not to ever book tickets from goibibo.

Dear sir, My flight booking id: N6EMYJBKD I cancelled this ticket. As per calculation, I should get 1557 rupees cash to be refunded to my account. But You have refunded 557 rupees only. So i request you to refund me my remaining 1000 rupees as soon as possible. I have attached the screenshot too, which was taken from your website only. In this it is clearly mentioned that 1557 should be refunded in cash. It is very unacceptable from customer point of view. Please refund me my remaining 1000 asap. Thanks, Rahul, mail id: [protected]@gmail.com [protected] [protected]

I had booked two PNRs for Indigo flight on Oct 2nd and return on Oct 10th 2015 through goibibo website. Later I cancelled 1 person in each PNR. I have received amount for only one but not for other one. It is almost 20 days now after cancellation.

Hi, I tried booking an air ticket from your GOIBIBO site. But it failed, stating “booking aborted”. Booking Amount has already been deducted from my bank account. In my back account statement, it is showing as successful payment. I’ve not received any gocash or refund. On the goibibo account, it's showing as ticket aborted. I tried your customer care number like 10-12 times. There is no option to reach out for this issue. I've already raised the request through express care twice, but i haven't heard anything back from you guys. I tried booking the return ticket on 15th August'2015: Name of “Mr. Roopam jaichand” From location: Chandigarh to Bangalore, From date :22 September 2015 to 28 September 2015. Booking Mobile no: [protected] Email id: [protected]@yahoo.co.in Kindly respond back immediately. Thanks, Upasna

Goibibo has overcharged me for two bookings Their app had a bug in their system due to which a discount listed in the first hotel listings page was not accounted for when you go to book a hotel. Eg. When I booked the Corporate at Kolkata the price on the listings page was shown as 4000 minus 160 = 3840. However when I booked the price was 4000. Their representative alerted the tech team to this mistake, rectified it on the app since then and admitted that I had been overcharged. However they are refusing to give me a refund. ALL CUSTOMERS who have booked before August 05, 2015 have been overcharged and should claim a refund from them. Another issue I faced was their ridiculous customer care who only copy pasted replies to the complaint from a script with the wrong issue, wrong name and sometimes even sent blank emails. Whether this is a genuine mistake or a scam on their part I do not know however they should make things right by refunding all their overcharged customers.

On the Goibobo app the hotels are listed with cetrain discounts eg The Corporate, Kolkata was 4000 minus 160 which was 3840. However due to a bug in their system the next page lists the price as 4000 without the discount. I alerted them to this bug and they fixed it there after, BUT I already had made two bookings with the app so I had lost an amount of INR 500. They admitted to being at fault and that I had been overcharged. They are refusing to pay me back this amount. I have sent and received a total of 18 emails. Their replies are mostly copy pasted from a script- a few of them with blank spaces where the customer care rep is supposed to fill out details, one was even addressed to the wrong person and many were sent without reading the complaint or looking at the screen shot. Anyone who has booked on the Goibibo app prior to Aug 05, 2015 will have lost an amount of at least INR 150 on their bookings. Whether the mistake was genuine or it is some scam I do not know how ever they should pay back each of their customers.

Fraud goibibo, denied their own cancellation policies . On hotel booking confirmation mail its written no show, cancellation charges will be 1 night charges . When i asked for the refund after cancellation, they replied you are not eligible for any refund because it was no show, #goibibo Booking Id: HTLPF7F9ZV

Hi, Payment debit of 244.00 on 24/07/2015 from my sbi saving bank account. I am not do any translation with company or website of last six month. I m attach a my bank statement image file. look it. I query on company's customer care about this but nothing any reply form their. First, I not found of that company website account department contact information. but when I call on that customer care than it related only for their product and services but nothing about account department or any kind of person with talk I m. company's customer care service are provide through automatic machine. can u look below detail of description 'INB Ibibo Web Pvt. Ltd.' transaction details is : date- 24 Jul 2015 description - TO TRANSFER-INB Ibibo Web Pvt. Ltd. ref no[protected]IG0AK JEDI1 TRANSFER TO 3217 amount - 244.00 I get my money refund. with regards, rashesh [protected]@hotmail.com

Booked a bus ticket from pune to indore on 5 august, 2015. Date of journey- 21 august, 2015, Pnr- T9NU53D. But later got the message that ticket is cancelled. When I called customer care they said bus is cancelled. But bus is still there in the schedule.

GOBUSANDd[protected] With reference to the above booking ID I had booked a bus ticket from tirunelveli to chennai on 7th of aug thru Goibibo and got received a confirm ticket KPN travels with amount 650 INR paid. I had come to know at last minute 0630pm at bus stand travels KPN staff told me that the bus which I had booked was cancelled due to bus seats have not filled so I should go by other bus so that I had booked other bus & come chennai but as per Goibibo status shows that I had travelled on same bus & unable to get my refund back. I sent may mails & made many calls but none of Goibibo staff has responded to my issue. Hence pls take it up with them accordingly