Ibibo Group / Goibibo Complaints & Reviews

I did a hotel booking for 2nd oct and cancelled it the very next day. As per the policy I was supposed to get the entire money refunded as I did the cancellation before 26th sept. I have asked GoIbibo for the refunds and I didnt get any confirmation about the refund. They have been asking about bank statements and all, which I provided. The hotel in which I did the booking also confirmed to GoIbibo that they have received the money. They did the cancellation after me asking them multiple times. But I dont see any progress on the side of the refunds. Every time a new customer support person responds to the mails and starts the story from the beginning do i want the cancellation, which is already done. It has now been upto 2 weeks and still everyday I get a mails from a new support guy who is confirming about the cancellation.

Wrong Online debit from my Savings Account On 24th September 2015, I was trying to make a payment of Rs. 4563.00 to Cleartrip for a Hotel Booking made by me. My effort to make payment through Net Banking had failed and I made payment through my Debit Card. However, I was surprised to see that the amount getting debited twice. Upon enquiry I found that one debit was in favour of Cleartrip against my Hotel Booking which has been duly confirmed by Cleartrip. The other payment was debited in favour of Ibibo, whereas I had not made any transaction with ibibi. Request that the matter be taken up with the company for making refund immediately. From the number of such complaints I feed this is a fraudulent company and necessary action should be taken against them. The details of this fraudulent debit are from: Name of Account : K Ravi Account No. : [protected] Bank : Union Bank of India, Jaripatka Branch, Nagpur Transaction Amount : Rs. 4563.00 Transaction date : 24.09.2015 Transaction details : ePay/To:IBIBO WEB PVT LTD/39254341/Hotel Booking S[protected].00 Hope needful necessary action would be initiated immediately

Here is an awesome example of fooling customers and running a scam. GoIbibo, I booked a ticket wrongly as due to app malfunctioning. Post that I immediately cancelled my ticket. Now see the calculation which they are giving me to take eway my whole money : Booking Details: Booking amount : 5351 Coupon Cashback : 254 total:5605 Cancellation Calculation : Booking Id: NSGTCHJWN Airline cancellation charges: INR 6036 Goibibo cancellation fee: INR 1000 Convenience Fee : INR 700 Refund Amount: INR 0.0 Now atleast I am not able to understand this policy of charging more on cancellation. They looted my all money of 5351 with this awesome scam. Regards, Vijayendra Singh

Hi,
There was a wrong booking on my account with booking iD : NSGTCHJWN. Both the tickets were refundable.As per there policy they deducted all my money as a cancellation fees. Amount was :
Rs .5300.

Now look into the scam which they do:
Booking Charge with :
Booking Id: NSGTCHJWN
Airline cancellation charges: INR 6036
Goibibo cancellation fee: INR 1000
Convenience Fee : INR 700
Refund Amount: INR 0.0

Now see the scam that they are charging me a cancellation fees of 6036 rupees for a booking of 5300. Please take this forwards. This is a financial scam.


Regards,
Vijayendra Singh

Hello, well 1 month ago, i rescheduled my flight from delhi-bombay, so the customer care due to her mistake charged me 800 rs extra as rescheduling charges, which later on was apologized and was told to me that the extra amount will be refunded within 5-15 days... but i has been more than 25 days, and i have not received yet, i also asked goibibo customer care, i mailed them so many times but they neither telling not replying to my mail. hence i want to complain against them details of the flight: airline:air india pnr: Z7LQG actual charges:3000 company charged:3731 passenger name: vipin jaiswal flight from delhi to mumbai: my account summary: 05 Sep 2015 POS [protected] WWW GOIBIBO COM POS DEBIT [protected] 05 Sep 2015 3, 731.00

Dear Sir/ Madam, We were forced to cancel our Bookings CKAWZP & C3HTXY due to rescheduling of the Jet Airways flight from Patna to Kolkata from 8.0pm to 8.0AM where as our Delhi -Patna Flight was reaching Patna round 3.0pm. At is 7-10 days but still we not heard for the refund as we already cancelled the flights with the Airlines & they informed Goibibo will refund the money to you. JetAirways even confirmed they will refund 100% as flight was reschedule. So, pl. let us know when we are going to get refund for these 2 Booking codes CKAWZP & C3HTXY. BR!! (R.Banta)

Please check my id registered with user id - Kaans I have put all the required details along with OTP & referral code roy_geo still I didn't received the Go-cash in the above account. By asking us to provide referrals & then not providing the offer is not correct at companies part & make a bad impression on it. Kindly add the same to the same account & confirm so we can refer more.

I booked a room from Goibibo.com on 19th September and the app froze after my transaction . My money was debited but booking was not done. The app did not show any booking id and I didn't even get a mail about my booking. Now they are saying they can't refund as the room already booked. How can they book a room for me without giving me any information? Even the customer service executive started shouting between the discussion.

I have booked one ticket from AHMEDABAD to BANGALORE(booking id-TUAN8BW6K, booked on 20.7.2015) which was suppose to depart on 7AUG and the flight no. is AI614 which was going to mumbai from where i had another flight AI639 to BANGALORE. BUT DUE TO DELAY IN THE FLIGHT AI614, AIR INDIA gave me a flight to DELHI, from where i was suppose to take a connecting flight to BANGALORE.BUT THIS DELHI FLIGHT GOT CANCELLED DUE TO TECHNICAL FAULTS. And my money is not refunded yet.

Sir, I have booked 2 days stay at hotel Sree Hari Niwas, Katra from October 2nd to Ocober 4th through Goibibo online portal having Vendor Booking ID: [protected]. I tried to cancel my booking on 24th September by calling their customer care number and online portal. Customer care person (Mr. Ankit) told me that they will forfeit the complete charges paid and there will not be any refund. According to their policy as mentioned, money can only be forfeited in case of no-show i.e. if you do not appear at Hotel on specified date. Mr. Ankit told me to beg the hotel directly and if they agree to refund the money to Goibibo, then Goibibo would refund me my money. Sir, This is clear case of fraud by Goibibo by not mentioning the information in the cancellation policy and there using unfair practices to misbehave with the customer. PS - Attaching the snapshot from Goibibo.com showing their cancellation policy.

I am ramohan reddy from hyderabad and date 23/09/2015 time 8:15 am. I have tried to book my ticket from hyderabad to rayachoti through redbus but due to network issue only payment is done but ticket was not booked and money decucted from my account. Please find below attached image for transaction details. when can i expect my money back?

I am not doing any transaction with you but my SBI account deducted to amt Rs: 155. Please refund this amount. Trasaction detail- 13-Sep[protected]Sep-2015) to transfer inb ibibo web pvt. Ltd. Ref. No.[protected]IG0ARFXJD5 transfer to [protected] state bank of india RS 145.00

Hi, I was booking a spice jet flight on 1/sep/2015 from Dehradun to Delhi through state bank of India online banking .The amount of 2, 648 was deducted from my account for the flight booking, but my flight was not booked at all . Then I again booked my account from another bank and the flight got booked, but the amount which was deducted from SBI account was not credited to my account afterwards. For this issue I raised a complain in SBI as well as in Goibibo.com, but from both side I m not getting any kind of help, instead they are just blaming each other . Bank is saying that you contact your merchant and Goibibo.com is saying that we didn't got any amount, so we don't know contact your bank. Kindly help me in this.

I was booking a ticket at Goibibo website and after deducting money from my credit card I got a message that your booking is in process and we will confirm you in next 30 mins. The flight for which I was booking the ticket was after 3hrs from the time, I was booking the ticket. I called Goibibo that I want my ticket immediately else I wouldnt be able to board the flight. I also asked to confirm whether the ticket will be booked then I will wait or else I will book from any other website, but they asked me to wait because they said that there was a porblem with Indigo server. After making me wait for around 1hr, they said we cant book the ticket as tickets can be booked only 2hrs prior to departure. Thus I could not go in the flight and my money was also deducted. Relying on them that there was some problem with Indigo, I tried to book from Goibibo another flight of Air India which was around 5hrs later. But the same story repeated again i.e. after deducting money got message that will be confirmed in next 30mins. Now, when I called the person said me that there was a problem with Air India server and so booking failed. When I confronted how can the servers of all airlines are creating problem, then he claimed that there was a problem with server of my credit card bank and they have not received the money so couldnt book the ticket. I said him that I have got the message from the bank that they have paid to Goibibo. After keeping on hold for around 20mins he accepted that they have received money from my bank. Then he asked me to wait for half an hr to know whether the ticket has been booked or not. I asked whether after keeping me waiting like the earlier time, they again be saying that ticket not booked or they will be giving PNR. He said he cant say anything and also in case the fare goes up in these 30mins then I have to pay the extra fare. Then he kept me on hold of 10-15mins for 3 times each time saying that he i keeping me on hold for booking the ticket as the fare remains same but the when the hold is end he says that he have not booked the ticket yet and will be booking soon. So i was in std call with him for around 1-1.5hrs but of no worth. Finally on seeing this type of attitude, I decided to book ticket from another website and asked him to refund my money immediately and if cant refund immediately then pay interest also. Now the story didnt end here also, the above incidence was of 07.07.15 and I got the refund on 21.08.15 i.e. around 7 weeks later and because of which my credit card bank charged me. Now when I asked them to pay interest and charges due to them then they said that there was no fault o[censored]s. The booking was failed due to "increase in fare" and the refund is delayed because "I called for refund few days later from date of booking". When I confirmed that there was no fare change and I called the same day and asked them to let me know when I called few days there stopped giving response even after my 4-5 emails. Further to this, I know this Goibibo people may deny what happened that day so I had recorded my entire conversation of the day of booking. I want interest @ 39.6% on Rs. 4866 for 07.07.15 to 21.08.15 along with Rs.570 chargeable by bank. Also pay Rs. 100 for call charges I had to incur for your fault. Further, I reserve my right to claim additional amounts/heads if so discovered at a later stage. I also want interest on all above @ 39.6% from 21.08.15 to date of their payment.

I booked 3 tickets on 30th august for a 10pm movie in pvr, nagpur worth Rs.668.40. although the amount got deducted the tickets were not booked and it was only the second time the tickets got booked. usually as the deducted money is credited back into the account within 2 weeks i waited but i haven't got the money yet. Ref/Cheque No.[protected]IG0APMCNQ5 TRANSFER TO 3217 SBI Account Account Number[protected]

We have two bookings, one for 2nd to 3rd October and other for next day having booking ids HTLMM699YK, HTLRU7A6NM. Need to cancel the bookings because we are not qualified as a family, a group of griends. While the hotel policy states "15 Days prior to check-in - full advance refund", Goibibo on other hand denying it. And then just one of our favourite booking destination gives us the worst nightmare, a wasted full weekend. Even it not transferable, we need a full refund as its still 17 days to go on the date of complain. You have the booking ids, so persons associated with the booking. You can contact us if there is any resolution expected.

The hotel was not at all as how it was in the pics on their website. On the website it said it was a 3 star hotel, and picture of the hotel showed that it was a great star hotel. When I went there the hotel wasn't even painted. There was a very bad smell and it was a very low class cheap hotel. The hotels name is "blue chip korai s inn" in Koramangala, Bangalore. If anyone is staying in Bangalore they can just go to the hotel and see how the real hotel looks like and then compare it with the goibibo website description. When I called the website they said they were sorry and asked me to adjust coz they can't refund the amount! And they said that they were "NOT RESPONSIBLE" for the wrong information provided by the hotel on their website.! When I placed a negative review, revealing about the hotel and the goibibo's customer response they just removed the review! And to my shock they added 4 reviews about how beautiful the hotel is! This is the level to which the goibibo goes to protect the hotels which pay them a hefty commission.

Sir, I seema budhraja made a booking for hotel in Amritsar holiday inn for two nights and paid a total booking amount of Rs 7162. Vide my debit card booking I'd HTLZUVEJ5L I paid this through booking made by net site go ibibo.fot two nights for two people.from 12to 14 step 2015. I booked for two nights.but immediately after booking and paying I checked for one night the price was comming2600 ie 12 to 13th and from 13th to 14th again the price was 2600 for two people.i lost approx 2000 by booking for two consecutive nights in one booking.this is unfair and against any logic pl compensate me for the loss.and awaiting a reply My phone number is [protected] Thnx Seema

Hello I was trying to booked a flight ticket on 5th September 2015 around 1.17 pm. From mumbai to lucknow for Rs 5441. At the time of payment the transaction shows failed and at the same time the amount deducted from my bank. Same time I contact goibibo support they said it will be automatically credited to your bank wait till Monday. I waited till Monday but nothing happen. I contacted my bank and take out the statement which shows that the amount is deducted from my account in name of WWWGOIBIBOCOMGURGAONIN. Then I contact goibibo groups CEO's office where Mr.Rohit and Mr.Ankur were handling my case. After telling them every thing and sended them the statement of my account they said to wait and after waiting 7 days they said that they have contacted PAYU TEAM there payment gateway but they also said that the transaction was failed and no money was charged.then I again contacted my bank and manager told me that the amount is deducted in there name and it's has been credited till the time they did not reverse the amount to your bank you will not receive any money. I told this to Mr.Rohit but he is saying the same thing the money is not charged from your account. Now no one knows where is my 5441Rs gone. It's already been a whole week passed out. It's is clearly seen in the bank statement that it has been charged by goibibo and now they are denieing it. After getting fed up and hopeless I taught putting a complain on consumer complaint so I can get back my hard work money. It's not the small amount sir. I hope you people will help me to get my money back. If goibibo will do like this to everyone then how is that company trustfull. PAYU is having tie up with goibibo and it's there look out to get the money. I am paying for nothing and struggling for my own money. Please if anyone can help me please. You can contact me on my email Rahul.[protected]@Gmail.com Please please can any one help me.

Hi I was trying to booked a flight ticket on 5/9/2015 for mumbai to lucknow and at the time of transaction it's showed me transaction failed and at that time the money got deducted from my bank amount is of Rs 5441. I called the goibibo support they told me to wait till money it will get credit to your account automatically. After waited for 5 day I did not received any money I contact my bank and bank says the money has been deducted from my account in the name of wwwgoibibocomgurgaonin. I contact the COE's office. Over there Mr.Rohit and Mr. Ankur where in taking my case after 8 days they said me they have contact there finance department and the money is not with them and they also said me they contacted There PAYU team which is the gateway of payment but they also denied that the amount is not charged and they also don't have it. I again contact my bank and in statement it's clearly mention that the amount is deducted in the name of goibibo and bank reference number. Still they are saying they don't have the payment. It's not possible Guys till today I have not received my money as bank says till the time goibibo does not raise the refund it will not be reflected in my bank and goibibo and PayU says they don't have my money. Now the thing is that where is the money. Why did they have charged me for failed transaction. It's not the small amount and if like this the customer is paying for the thing which he does not got. Please help me to take my money back as it's already been a week and still my money is not refunded. As got fed up with there excuses and tried I taught consumer complaint will help me to get my hard working money back. I hope raising the consumer complaint will help me to get my money back. If they will do like this then how they can be trusted company. PAYU is having tie up with them so it's there responsibility to take care of there customers. If any one can help me please you can contact me on Rahul.[protected]@Gmail. Com.