Ibibo Group / Goibibo Complaints & Reviews

They don't return the amount and cheat us. Booking ID:HTL5LN7JTQ and total Rs.2920 has been deducted.i tried booking hotel using goibibo for weekend that means 20 and 21st but ticket got booked by selecting default available date that is on week day 22nd and 23rd June. Within 5minutes of booking I called customer care n asked them to book another hotel available on same date or refund the amount as go cash.but they clearly denied it.It is clearly mentioned on their site that we can cancel the tickets with 100% cash back before 24hours of booking date.In my case whole week is left and still they are not returning the amount.

There was a "MR" appended to the end of my first name. They say it is how their system is designed. None of my friends who have booked the same ticket are facing such a problem. They are not responding to my emails asking them to get my name changed. There is no contact number I can contact them. This has been a very pathetic service on their part. Absolute lack of professionalism!

On 7th June I booked online ticket FROM HALDWANI TO DELHI through you website. The Travel Agent name is KINGS HOLIDAY TOURS. Booking ID is GOBUSMOBf[protected] and PNR No. is EYSY446 (3 Seats). The boarding time was 10:30 at HOTEL OK (as mentioned in your msg) I reached there around 9.30pm but bus doesn't arrived till 1:00 am. During this period I was in contact with the travel agent. He gave me the bus number which arrived around 1.00am on the bus stand but did not stopped. After that I called to travel agent several time but he did not picked the phone. Due to irresponsibility of travel agent I could not catch the bust and spend all the night on the Bus stand with my family. Request you to take the action against the agent and refund my money.

Sir, On 14 jun i have booked AC (singh tour & travel) bus ticket FROM KANPUR TO DELHI through you website . The boarding time was 10:30 but doesn't arrive till 12:00 am . After 12:00am bus is arrived but did not stopped in boarding point(rama devi chawraha as mention in your site) . Later i informed by someone that bus is stopped at somewhere atleast 1km ahead from boarding point and before my arrival at that point bus is already gone . It is totaly irresponsible act even phone is not pickup by travel and they did not contect me after bus arrival. So kindly lookout the matter. Detail Bus: singh tour & travel Bus type: AC Kanpur to delhi Boarding pt rama devoi chowraha Time 10:30 pm Seat no31 PNR YQQH5GK BOOKING ID GOBUS2afe[protected]

Dear Sir/Madam, I didn't make any transaction with your network. But for no reason i find a transfer of 1500 from my SBI account to your network with the following message.'TO TRANSFER INB Ibibo Web Pvt. Ltd.[protected]IG0AEBVNU5 TRANSFER TO [protected] STATE BANK OF INDIA O'. I want my money refunded ASAP. Else I'll have to press charges against your company. Please do the needful and refund my money at once. Regards, D

i booked a hotel on 13th June 2015. unfortunately i fell sick & not able to travel hence wanted to cancel or postponed the trip. but this GOIBIBO customer service says is i have to should have called on 11th of June to cancel the booking. how in the world possible for me to call you before i could book the hotel. does it make any sense???? this is how you cheat customer... it is better you people beg on the roads than cheating people like this.

Respected Sir, I wanted to bring to your notice on the unfair and deceptive practise that GOIBIBO is running. They gave me a go cash of 500 at the time of purchase however they did not clearly mention about the 90 day expiry, it was maybe somewhere mentioned in there terms and conditions however that was not clear or explicit. Request your action.

I booked my bus from Hyderabad to Goa on 6th June and travelled on 7th June. After doing the payment procedure through Net banking, the transaction was failed on the Goibibo site. So, I did the transaction again and it was successful. But, I just saw today that money worth Rs.900 debited twice from my account.Used phone number for booking was [protected]. Mail id given was: [protected]@gmail.com Please resolve this issue.

on 07/06/2015 an amount of INR 244.00 deducted from my sbi net banking by Ibibo Web Pvt. Ltd. my SBI A/C no. is [protected]. in transaction it is written as... 07-Jun-2015 TO TRANSFER INB Ibibo Web Pvt. Ltd. Ref. No.[protected]IG0ADLWNI8 TRANSFER TO [protected] STATE BANK OF INDIA OF INDIA. please look into this matter. its a fraud deduction.

This is reference with Spicejet flight SG658 / Kolkata-Bangalore / 05.06.15 ticket issue in the name of Suyash Khetawat. Booking id / PNR CEP9VR We cancelled the above ticket directly from Spicejet on 31.05.15. M/s Spicejet has informed us refund has been made to M/s Goibibo on 01.06.15 thru which we booked the ticket. However, as per M/s Goibibo website, no refund is pending.

I have Booked 4 tickets from Delhi to Bhubaneswar in INDIGO Flight via GoIbibo. During Booking the Flight Timing was showing 18:30 PM on 1st JUN 2013 and so also received the SMS immediately after booking in my mobile about the same timing. While I reached DELHI Airport on 2nd JUNE at about 4:30 PM, came to know the timing shared with me is wrong and my flight already left in the morning.

Dear Sir, I had paid Rs 525 for a cotton pink kurti from jabong but after online payment for the above mentioned, transaction done onbehalf of ibibo web private limited. Transaction Ref no. IGOADQLDD8. Plz refund this amount to my account. Mob no [protected] Regards

Booked 2 rooms in Dadra Resort Silvaasa, for 13th june 2015 on 31st may 2015 but when i call in the hotel for confirmation of booking Hotel staff told us that we are not in any agreement with GOIBIBO if you are coming overhere with goibibo booking ticket we are not allowed you to stay in our resort i also spoke with Managing Directore of Dadra resort he also said the same things My Booking ID's are HTLVUXJCJV and HTL667PS63 and My contact numbar is [protected]

Sir/Madam, Our ticket with Booking ID GOBUSAND23d0d[protected]:PNR-35XGGEJ was initially scheduled on Sat, 30th may, 2015 with the travels SAHARA Travels but due to some technical problems with SAHARA they scheduled our journey on 31st may, 2015. The SAHARA travels told us that they will refund the Sat, 30th may back to our account which has not been recieved yet, Hence we want to know the status. The refund is Rs. 2398/-. The booking was done under the name of Mr. Piyush Wanare with the email id [protected]@gmail.com

I WAS TRYING TO LOAD MY OXIGEN WALLET WITH RS 500 THROUGH MY SBI NETBANKING A/C [protected] BUT AMOUNT GOT TRANSFERRED TO IBIBO WEB PVT LTD VIDE TRANSACTION REFERENCE NO. IGAOACZNALO OF RS 500 ON 03.06.2015 AT 10:01:08 WHEREAS I HAD DONE NO TRANSACTION OR BOOKING ETC. WITH IBIBO. SO PLEASR RETURN THE AMOUNT OF RS500 ASAP IN MY ACCOUNT. I SHALL BE HIGHLY OBLIGED. HIMANSHU KUMAR SINGH ADDL. CIVIL JUDGE (J.D.)/J.M. COURT NO. 1, RAMPUR U.P.-244901 [protected]@live.com Mobile # [protected] [protected]

I wanted to recharge tata sky connection of my brother in law through oxigen wallet and had created id for the same and was trying to load that wallet through my sbi net banking a/c [protected] but due technical glitch and unawareness the payment of Rs 500(five hundred)got transferred to IBIBO WEB PVT LTD vide transaction id IGAOACZNALO for Rs500 on 03.06.2015 at 10:01:08pm whereas I had not made any booking with you or done any transaction . plz. kindly transfer the said sum of Rs500 asap I shall be highly obliged Himanshu Kumar singh [protected]@live.com [protected]/[protected] Addl. Civil Judge / J.M Court No.1, Rampur U.P.-244901

i booked 2 tickets in an AC bus through goibibo.com on 16th of may 2015.on reaching the boarding point IT was a NON AC bus.on talking to the customer care of the company they assured me a refund of Rs.200 within 15 days but i havent recieved it yet.i again brought it to the notice of company about the refund a week before and they assured me refund in 5 days..and even today on enquiry it says AMOUNT WILL BE REFUNDED IN YOUR ACCOUNT WITHIN...

On 23rd march i made a purchase of online ticket choosing Go Ibibo for 6499.. Travel Date: 10th May Airline : Indigo PNR: ZBMU3A Using a mobile application i made the order. I cancelled the ticket and only partial refund has been processed. As of now, 1574/- only has been refunded. I have tried calling and calling but of no use and still more than half of the amount is pending since 2 months. It seems Goibibo is fraud. Kindly help me get back my money. Thanks, Alok Mob No: [protected]

Sir, Pls refer to ticket #2746899 on an issue i had raised wih GOIBIBO and their repsonse to that since the last 2 weeks. I am sure you'll undertand the underlying issue if you read it completely and agree that the service rendered has been very poor. You may also notice that GOIBIBO representative handlign this compaint has been highly insensitive and keeps repeating the same thing again and again w/o really caring or understanding about my view of the issue. They also want me to agree to a miserly settlement. Pls note that i am lodging a strong complaint with the consumer court and will also working on approaching a civil court to get a just settlement. Darjeeling: 1. A week prior to my trip I had called GOIBIBO and specifically requested two beds in the room in Darjeeling and Gangtok since we were four in the family. The rep said he will take care of that. However when we arrived at the hotel Central Heritage, we found it had only one bed. When I checked with the hotel they said they hadn’t received any request from GOIBIBO. 2. They offered an additional bed at no cost but the bed was quite bad. It was screeching and breaking down all the time posing a safety risk. 3. The room in Darjeeling was freezing cold and did not have any air temperate control system. I asked the hotel to light up the fireplace that was available in the room, but they refused saying it will done only during winters. They provided a bed warmer. I am not sure if the expectation was that I and my family spend all the time in the room waiting on the bed 4. There was no continuous hot water supply in the room. The hotel said hot water was available only from 6-9 AM and 6-9 PM due to water shortage. I am not sure why hot water is a problem if cold water was available despite the so called water shortage. Also hot water never was available from 6-9PM. When I checked with the reception they made some calls, but eventually nothing happened/\ 5. Wi-Fi was not available ever. I asked the reception about it and they said the server has been down for some time and they can’t do anything about it. 6. I called GOIBIBO to discuss this but no one picked up my call including the contact that was there in my trip itinerary. The one person who i was able to reach, cut my call and never called back. In effect the Darjeeling trip was spoiled by the bad room at central heritage.. The room was not worth the huge money I spent with you guys. Most importantly GOIBIBO didn’t seem to care about it all You did not return my call nor do anything about it. Thanks, Bala.

i had booked a room Central Park 17 sector 17A, SCO 10-11-12, Chandigarh, India, Booking ID: HTLGANP5EZ for amount rs.2343 with goibibo on 4th may. As soon i booked i realized by mistake i had choosen the wrong dates i immediately called up the the customer care of goibibo and they said we ll get back to u in 24-48hrs. however they call me up after more than one week later saying that your request cannot be done and this booking is not refundable. i never used the hotel service. And these goibibo burglars have robbed me of my money.