Ibibo Group / Goibibo Complaints & Reviews

I have booked my flight from new delhi to goa for 22 oct 2015 but the money has been deducted twice from my account .I have confirmed from my bank also and they have given me the below Payu-Id and transaction-id by which they confirmed that the money was credited twice to GoIbibo accout. Payu-Ids 1.[protected] 2.[protected] Transaction Id : gofldana6c[protected] I am also attaching the file about the transaction shown in my icici bank account statement. My account number is[protected].Kindly let me know when I will get my money back. Thanks & Regards Narinder saggar Mobile: [protected]

Sir, I want to reschedule my hotel booking, but it not possible. Which is very bad. First I call to ur customer care, they told me to talk with hotel, & hotel body tell to talk with goibibo. What rubbish, I didn't want to cancelled . Just wanna resechedule(just after 24hour and before 16hour). Which is not possible then why I keep this app. I am going to uninstall this app. Go hell.

Have paid mobil bill for my no. [protected] on 27. 04. 2015 for rs. 1800 / - through internet banking where it is showing ibibo web pvt ltd. My bill has not been credited and my number has been blocked by vodafone.

I have paid my bill of rs. 1800 / - which reference is[protected]ig00yaoom3 and i am also attaching herewith my account statement.

Please do the needful

Money deducted for what reasons?
[protected]ig0acykhf7 transfer to [protected] state bank of india
Name:himanshu rana


Banalnce not refunded
Sir i want to know that by which purpose the company has deducted the 729. 88 rs from my state bank of india from vadodara gujarat. My account details is as under as follow 16 - mar - 2015) to transfer inb ibibo web pvt. Ltd.[protected]ig00wqojx4 transfer to 3217 750 rs so give me answer soon. . .

I was ordering Clothes on 9thJuly on Snap deal. I chose the option of Net banking and after I made the payment there was a power failure and I didn't get the confirmation of the banking. However the Payment was deducted from my State bank of India Account. It is showing as 'IGOAHPYWF7 TRANSFER TO [protected] STATE BANK OF INDIA O' in my account and an amount of 1703/- has been deducted from my account. I request you to please refund the amount back to my account. Please help me out

Hi, I have booked flight ticket through HDFC smart buy partnered with Goibibo on 4th July 2015 for AI flight scheduled on 3rd Nov 2015. I am looking for a reschedule. But The customer care is not reachable for any queries or cancellation. It says they cant identify my number i have used at the time of booking. However I have received Goibibo Ref Number, Booked Request ID, status of the payment being successful. Request to reach me urgently on [protected], since i need to reschedule my flight tickets.

Hello sir/madam,

On 3rd april 2015 and 23rd april 2015 my account has been deducted by rs. 1, 216.18 twice. I have not done any transaction with your company. When i called to sbi customer care they asked me to raise a complaint with ibibo web pvt. Ltd.

I request you to please refund my money back. Below are the reference numbers related to transactions.

On 3 apr 2015 - to transfer-inb ibibo web pvt. Ltd.- ref no#[protected]ig00vcuvs1 transfer to 3217

Rs 1, 216.18

On 23 apr 2015 - to transfer-inb ibibo web pvt. Ltd.- ref no#[protected]ig00xmqcx7 transfer to 3217

Rs 1, 216.18

Total rs 2432.36 has been dedusted from my sbi account

Hi I am shikha sharma, unfortunately I have booked 2 rooms in hotel krishna orchid, mukteshwar last year(2014) for 15th to 17th of august from Goibibo. Then I canceled one room and asked for refund which is approx Rs 5000. But from last year I am constantly calling your goibibo customer care, always I need to tell everyone the whole story as absurdly goibibo don't have complaint tracking system and don't provide complaints numbers. I am fedup hearing same answer " we will revert back in 48 hrs" and till that day I didn't got a single call. Is this the service we can expect from Goibibo. Bloody one year for a refund process, you people are harassing your customer. Hopeful to get answer this time. Disappointed customer shikha sharma [protected]

Hi, I recently booked a ticket from chandigarh to bangalore - Indigo Flight 6E463 fromgoibiboe which mentioned it as "non stop"(snapshot of booking history attached). 6E463 is not a non stop flight and has a stop over at mumbai(hence "1 stop") - snapshot attached from Indigo website. this wrong information led me to waste Rs 1500 in rescheduling charges.

Hello Goibibo Team (This information has been sent to Spice Jet & consumer forum team in separate mail) I would like to raise my grievance and complaint against the Transaction, I have done for booking my Air Ticket through Goibibo web site today 4th July, 2015. Refer below mail. Background : I was booking my Air Ticket through Goibibo web site today : Bangalore to Kolkata and back. While choosing the Date of Departure from Bangalore to Kolkata, I have chosen as 9th Oct, 2015 and while coming back Kolkata to Bangalore for 23rd Oct, 2015. I have proceeded and provided all details and clicked for Internet Banking Option. Till that time I go to Bank Payment Option, the Date shown as I have chosen - pls find attached screenshot I have taken for each page while I was booking (Note : Normally I take screenshot of almost all pages when I doing any transaction over the internet as my practice) BUT when the money got deducted and the web site redirected me to Goibibo again, the date got changed to 30th Sep, 2015 for the Departure flight from Bangalore to Kolkata. I got shocked to see that because that was never intended. NOT sure how it can get change??? Then to clarify, I have called SpiceJet customer care to confirm and understand what happened and discussed with Agent Ms. Gurpreet and she informed me that "they are Not sure what happened because it has been booked from Goibibo". She also advised that to do the change, I can choose an Option of Re-booking/fresh booking but choose 9th Oct as date this time within 2 hrs from then and confirm/inform back with New PNR number, and in that case Spice Jet can Return back full amount to their Agency (that is Goibibo) and that will be reflected in 48 hrs time. I then called Goibibo customer care (dialing number - [protected]) and discussed with Agent Mr. Jatin about the situation and issue/concern on this case. Jatin informed me that I need to do Re-booking. When I was in phone, I was trying to re-book from Goibibo web site same way, but it did not allowed me to re-book, giving error that with same name & same flight time, I cannot do another booking. So Jatin advised me that in that case, I need to choose another Date. By that time the phone got disconnected. Pls NOTE : there is no option the Agent calls back and to discuss this every time I call Goibibo, call disconnects and I had to make alteast 5 calls and every time different Agent picks up and I need to explain again the same story. THIS IS UTTER FRUSTRATING to deal with goibibo customer care and they DO NOT know how to deal with customers and they do not bother if call gets disconnects & no one calls back. Thus I left with this frustration and I again call back to Spice Jet and informed that what problem I am facing and I cannot do another booking from goibibo as it is not allowing me to do so on same date. NOTE : I need to book my flight on same date and time, as it demands for my family and my need. This time from SpiceJet, agent named Ms Swathi, picked up and advised me to do a Fresh booking using SpiceJet website. I tried doing that but the fare was coming almost 2000 INR more than previous one, while in goibibo web site at that point of time, the price shows exactly same as first time booking. NOTE : So that means whatever shows in goibibo site is less than SpiceJet's own web site. But since I have to book for 9th Oct, I went ahead and booked the fresh ticket for me and my family same way. I have provided new PNR number to Swathi and she informed me that previous whole amount has been refunded baxk to their Agency Goibibo and my Ref number for this is PNR # R8MGRJ. Pls find Attached Cancellation and refund screenshot. New PNR number is J2F1NL which is book for 9th Oct, 2015 Bangalore to Kolkata and back on 23rd Oct, 2015 from Kolkata to Bangalore. Hello Goibibo Team I NEED MY COMPLETE MONEY BACK Rs. 36, 204 (INR) AS SOON AS POSSIBLE/IMMEDIATELY at my HDFC Bank Account (the one which I have used for Internet Banking while booking). Pls confirm me when can it be done, so that I do not have to follow up with you. Grievance / Concern / Complaints: How come Goibibo web site works like this and redirect to a different Date between Booking and payment option ?? Due to this a customer (me) had to go through SO MUCH OF Trouble and frustration and waste my valuable time. This is utter either fraudulence or web site error due to which I had to pay extra, while re-booking / fresh booking. Who will take responsibility or ownership of this issue - is it Goibibo or Spice Jet as now both are telling me I need to coordinate with them to get my Money Back. This is not small amount. We talking here over 36204 INR + 37014 INR (New booking amount). I Still DO NOT Know when will I get back my money back? I had to spent almost 3 hrs to coordinate with both Goibibo and Spice Jet for this transaction - this is waste of my time and without any fault from my side - WHY? How can we make sure this will not happen to other customer?? and who will take ownership of this issue to be resolved and check technically in backend? Why everytime a customer / me calls Goibibo the call gets disconnect and there is No option the Agent calls back, where as they have my number? why customer has to follow up for each and everything with both team? Why Spice Jet is NOT Taking any ownership, when they have chosen Goibibo as their official Agency for flight booking?? Then this agency should be cancelled, if such issue occurs?? Need some updates and confirmation on the above grievance/concerns from a middle class Indian customer Regards Dwipen Bhattacharjee Phone # [protected] Location : Bangalore

Hi, I have booked on 4th july, 2015 two movie tickets for the day 13th july, 2015 at Satyam Theatre, Ameerpet, Hyderabad. I haven't received any confirmation whether tickets are booked or not, but the amount Rs.164.08 was deducted from my account. My transaction reference no. is IGOAHAMKY6. Plz do the needful and confirm me to this no. or mail. Number: [protected]. Mail ID: pradeep.[protected]@gmail.com Regards, Pradeep.

My payment for hotel booking price worth Rs 3122.28 and Rs 3186 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration: '[protected]PayUIBIBOWebPrivateL' and '[protected]PayUIBIBOWebPrivateL' .Please arrange for reimbursement...

Money Deducted From My Account For No REASON... On (18-June-2015 at 01.26.40 PM) Dear Sir/Madam, I never made any transaction with your network. But 441.30/- got deducted from my SBI account. I want my money refunded at once . So please do the needful and refund my money TO TRANSFER INB Ibibo Web Pvt. Ltd. Transacvtion Ref. No.[protected] IG0AEVIZF0 TRANSFER TO 3217, STATE BANK OF INDIA Rs.441.30. This transaction happened from my account without my knowledge and this is fraud. Ibibo has deducted the amount from my account by some fraud. Please HELP me with the matter and get my money back. Regards, Supriyo M. Dhan Email - supriyo.[protected]@gmail.com

I have booked 3 bus tickets from Hyderabad to ernakulam the booking is and pnr details are below Booking ID - GOBUSd0ced[protected] : PNR - AEON31700-AEON 1A : DOJ was on 17th June 2015.But I wanted to cancel one ticket.But in the goibobo app and website I could not find any option to cancel one ticket.I called goibobo customer care they said that there is no such option available and he can't help .So I had cancelled all the 3 tickets. The cancellation fee for one ticket is ₹325.So I lost ₹700 because of this website. I need my money back

Sir/ madam,

I tried to fill my income tax refund through mytaxcafe on 30 jun 2015. When i tried to transfer rs 145/- to mytaxcafe through ibibo web pvt. Ltd. The amount rs 145/- deducted by ibibo web pvt. Ltd but payment was not successful. After informing to mytaxcafe company, they suggested me that amount was deducted by ibibo web pvt. Ltd and submit a complaint to complaint board for refund the amount to your account. Kindly refund my deducted amount rs 145/- in my sbi account no- [protected].

Trasaction detail-
30-jun-2015 to transfer inb ibibo web pvt. Ltd. Ref. No.[protected]ig0agmbvi8 transfer to [protected] state bank of india o rs 145.00


Regards,
S k marndi

My payment for flight tickets worth Rs 4665 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration:[protected] PayUIBIBOWebPrivateL Cheque/Ref no.[protected] Please let me know the status of my booking or else arrange for reimbursement.

During planning a ticket from Mumbai to Bhubaneshwer, An amount of Rs. 4992 from my S.B. A/c. No.[protected] of SBI, has been transferred '"two times to your account on 20.06.2015 TO TRANSFER INB Ibibo Group Private Limit - Reference No. [protected]IG0AFCEZE1 TRANSFER TO [protected] STATE BANK OF INDIA O."Ticket was not formed but the amount was deducted two times due to two attempts. I am unable to understand that for what purpose the above amount has been not still refunded to my acount. Kindly let me know the reasons to avoid any legal proceedings in the matter. You may contact me on my telephone no. [protected] in this regard to solve this problem or kindly credit my account with the same amount.Please, refund...

Txn Date Value Date Description 24 Jun 2015 24 Jun 2015 TO TRANSFER-INB Ibibo Web Pvt. Ltd. Ref No./Cheque No. Debit Balance [protected]IG0AF QULB2 TRANSFER TO 3217 1, 256.00 No received bank in my account till date. kindly look into the matter. Rakesh Sharma

An amount of Rs. 42.00 from my S.B. A/c. No. [protected] of SBT Kollengode, Palakkad has been transferred to your account no. [protected], on 29.05.2015 TO TRANSFER INB Ibibo Web Pvt Ltd - Reference No.[protected]GOACJLOA5.with a Transaction reference No.[protected]. I am unable to understand that for what purpose the above amount has been charged. Kindly let me know the reasons to avoid any legal proceedings in the matter. You may contact me on my telephone no. [protected] in this regard to solve this problem or if wrongly charged kindly credit my account with the same amount.Please, refund the amount and solve the problem immediately.

This is to log the complaint againt Goibibo. Its been happened 3 times where once i did the payment online and the money is deducted from the bank, Go-Ibibo confirms immediately that this ticket is not booked. They have a poor web support, Pricing management, Fund reversal process.