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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Dec 20, 2025
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Ibibo Group / Goibibo reviews & complaints page 237

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R
Ripal Gosrani
from Mumbai, Maharashtra
Apr 10, 2015
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Address: Mumbai City, Maharashtra

I have made a booking for Rishikesh to New Delhi for 3 passengers. All of them were girls(my cousins) who have came from abroad for trip to Rishikesh. The booking was for 3 seats in an Innova operated by Harish Tours and Travels. The passengers confirmed the timing from the pickup point from operators contact number mentioned in booking confirmation. Even we got reminder from GoIbibo to reach on time at the pick up point. And at the last moment after waiting for 2 hours we were told that booking is cancelled. It was such a great shock to my cousins as they were alone in the morning 6.30 a.m. at the pick up point. After that they have to book a private vehicle from Rishikesh to Delhi as they have got flight back to Mumbai from delhi which they cant afford to miss. Goibibo customer helpline is so pathetic that their are no option to raise the complain or talk with their executives. Booking details are as under: Rishikesh to New Delhi; Toyota Innova 3 seats booked, PNR: RBNFBRT9N, Travel Date: 31/03/2015, Pick up time: 6.30a.m. Contact details: Ripal Shah [protected] / [protected] / +[protected].
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customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from goibibo.com!

Please note that your refund has been processed .It may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.

Warm regards,

Goibibo.com
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    dhinapak
    from Bengaluru, Karnataka
    Apr 9, 2015
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    Address: Bangalore, Karnataka

    this dhinagaran i have booked the ticket and also cancelled it, when i track refund status it shows that amount has been refunded but in my bank account their was no deposition from goibibo my ticket Booking ID is : GOBUSbebb[protected] kindly check it and tell the status Note : if my complaint does not match for this category plz forward it to curresponding one, don' t tell me to send it to correct category my mobile : [protected]
    customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Goibibo.com!

    We are checking the issuer and revert by Monday EOD.

    Warm regards

    Goibibo Team
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      H
      heisnam suraj
      from Baramati, Maharashtra
      Apr 8, 2015
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      Address: New Delhi, Delhi

      While buying a mobile from greendust.com I have to make a payment of rs 7999 towards greendust.com however i got my one time password (otp) to complete transaction to complete the transaction as directed but though the amount has been deducted from SBI bank account neither i get successful order confirmation message nor the amount was received by the greendust. So, the amount of Rs7999 was wrongly deducted from my account by Ibibo Web. Pvt. Ltd. So pliz refund my amount. My payment details To transfer: INB Ibibo Web. Pvt. Ltd[protected]IG000VRPHE6 transfer to [protected] State bank of India
      +1 photos
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Apr 09, 2015
      Updated by heisnam suraj       my trasaction details: INB Ibibo Web. Pvt. Ltd[protected]IG00VRPHE6 transfer to [protected] state bank of india
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        S
        Sunil K Mehta
        from Mumbai, Maharashtra
        Apr 8, 2015
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        Address: Ahmedabad, Gujarat

        We have booked following bus ticket online by GOIBIBO, at the time of booking while selecting boarding location PALADI, bus departure showing 1.15am while after booing message was as below. I lost Rs.1000/- travel agent Mahasagar not entertaining as per him today this bus already left at 10.30 we cannot help contact GOIBIBO. Ultimately we have to took another ticket form MAHASAGAR and traveled (details below). Very painful experience. I want refund of money and answer for this painful experience by GOIBIBO. Dear Pratibha, Your Booking ID is GOBUSAND9ff8f[protected] for bus departing[protected] from ahmedabad to udaipur at 23:00. Travels : SHREENATH TRAVELLERS (UDR)-MAHASAGAR TRAVELS PVT. LTD Seat: Q, R Type: A/C, Seater&Sleeper, 2 + 1 ( 41 ) Boarding @ Paldi_mahasagar travels Near Nr. Shefali Complex, Paldi, Ahmedabad Contact[protected]. Please CARRY A VALID PRINT of this ticket which is sent on your email ID. Get 50% Off on Hotel Bookings. Coupon: MPBUS14. http://bit.ly/1u0YQiT Dear AAYUSHI BEN Your PNR:27396232 Journey:Ahmedabad To Udaipur Seat:E, F Date:[protected]:30 PM Pickup:Paldi, Mahasagar Shefali Center Is Booked. Board Bus:Board Bus:RJ-30-PA-1819, Pickup man:, Phone:. Thank You, www.shrinathbus.com Sunil Kumar Mehta - [protected]
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          S
          sujiyl
          from Bengaluru, Karnataka
          Apr 8, 2015
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          Address: Bangalore, Karnataka

          Dear Sir/Madam I have booked a ticket in Hentek Travels through Goibibo online mobile application.The Booking ID is "RBN6K8KS3" and travel date was on April 5th Sunday.Unfortunately Hentek Travels informed that they don't have any partnership with Goibibo who is responsible for booking tickets in their travels.I lost my time and money in order to get a new ticket.Hence Goibibo need to refund the amount which I spend with compensation Regards, Sujith
          customer support has been notified about the posted complaint.
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          WORST EXPERIENCE IVE EVER HAD..
          NOT EXPECTED FROM GOIBIBO..

          I had booked a bus from Gurgaon to Jaipur on 20/04/15, PNR:[protected].

          I confirmed early in the morning if bus will be running as per schedule and was confirmed that it is. When I reached at rendezvou and called up the service provider METRO TOURS AND TRAVELS, I was told that the bus has cancelled because there is a breakdown in the bus . They did not even bother to call and inform.

          After half an hour I got a call that the bus is up and running and will be picking me up in half an hour. I waited there for more than an hour and when tried calling the driver, he did not take my calls..

          Finally when the bus came, I was asked to sit right at the back of the tempo traveller when I had reserved 2nd seat from the front. It was damn uncomfortable and AC was not working too.. I called up the service provider to help me get my seat, he said that he will talk to driver but he did not even call him. I know that because I was in the bus and was continuously observing driver as I was eagerly waiting to change the seat.

          I am not upset with the service provider as much as I am with GOIBIBO.. Pls excuse my language but let this mother[censored]er go to hell.. I am not bothered however GOIBIBO is associated with such companies is what I am concerned about.

          Very frequently I use ibibo for booking hotels, flights while travelling with friends and family.

          I am sure I will not use ibibo blindfoldedly from now on.

          I would like to speak with an ibibo official along with full refund as I did not get what I was promised of. Pls consider this as my last communication ever if I don't get to speak with the official.

          Hope you value your customers.
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            S
            saiteja.chegu
            from Hyderabad, Telangana
            Apr 8, 2015
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            Address: Hyderabad, Andhra Pradesh

            I have booked a ticket for bus from Visakhapatnam to hyderabad on 5th april using Goibibo mobile application . Later i got a message and call from bus operator saying that bus has been cancelled. So i tried reaching customer care for refund of the payement done for the booking but couldnot reach them . When i tried contacting them through phone it is saying that we should query them using online support, but i am not able to submit it through online though i tried many times. My PNR no is RBNF2KHNC and booking id is GOBUSANDdbde[protected]. So please see that the issue is resolved. My contact number is [protected]
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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            Dear Saiteja

            Please see the below refund details:

            Request IDPayU IDBank Ref No.ActionAmountStatusRequested TimeSuccess TimeBank ARN2124320343106396906065014461050940capture 950.00SUCCESS[protected]:47:[protected]:47:01NA215213616310639690509970174582ref...⇄ 950.00success[protected]:00:[protected]:01:21NA

            Thanks and regards
            Goibibo Team
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              K
              kirthikamuthukrishnan
              from Bengaluru, Karnataka
              Apr 8, 2015
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              Address: Bangalore, Karnataka

              One week before I booked my bus ticket through goibibo website for April 6th.But when I wanted to cancel it, and I could not do it. Eventually I lost my money.The reason why i Could not cancel it was that when i contacted through customer help, they asked me to go the goibibo website and cancel it.But the website never provided any window for cancelling the ticket.The customer care number also was of no help to me.I could listen to only the pre recorded voice because of which i failed to interact with anyone from your company. I tried to contact the company for a lot of days but everything went in vain. Hence I failed to get my money back.
              customer support has been notified about the posted complaint.
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              Dear Customer

              Greetings from Goibibo.com

              We deeply regret for the inconvenience but we request you to share your booking id or your contact number so that we will check and revert.

              Sincerely
              Goibibo Team.
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                A
                ankitaban
                from New Delhi, Delhi
                Apr 8, 2015
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                Address: Mohali, Punjab

                I had a spicejet flight from Kathmandu to Delhi on 3rd march 2015. The flight was cancelled on 27th Feb. I had booked the flight from goibibo site . Spicejet has refunded the money to goibibo but i still not have received any refund from goibibo. There is no complaint number where i can talk to them . the only number they have directs me to their site. After dropping like 6-8 messages on their website i still have not received any communication form them. the booking id was NSGMCCBHK and PNR was MCCBHK.
                customer support has been notified about the posted complaint.
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                  S
                  Shuchi Saxena
                  from Chennai, Tamil Nadu
                  Apr 7, 2015
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                  Address: Mumbai City, Maharashtra

                  On 3rd April I booked 1 double deluxe room in Suncity Resort, Port Blair using my Credit card through your mobile app. But after completion of booking, I didn't received any confirmation voucher from your end but money has been deducted from my credit card..Rs 2471...Please refund the amount immediately and give me a customer care number that can actually help in such situations. Email id used for booking : [protected]@gmail.com
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                    P
                    perumal m.p
                    from Mumbai, Maharashtra
                    Apr 7, 2015
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                    Address: Chennai, Tamil Nadu

                    HI Goibibo team, I'm Perumal for the last 3 years regularly i'm using goibibo for ticket booking.Last tuesday 31.Mar.2015 i have booked 2 tickets 1. Booking id :GOBUS8A[protected] 2. Booking id :GOBUS462FE[protected] FINALLY my plan was changed so i have cancelled the ticket. but there is no refund for those tickets till today. when can i expect the refund amount.Please make it clear as soon as possible. Thanks, Perumal.M
                    customer support has been notified about the posted complaint.
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                      MK Srinivas
                      from Chennai, Tamil Nadu
                      Apr 7, 2015
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                      Resolved

                      Address: Chennai, Tamil Nadu

                      I have a booked a bus ticket from Madurai to Chennai on Karthik Ramu travels. But the bus was cancelled by them and I was informed to make some alternate arrangements. So please make necessary arrangement to refund the amount as soon as possible. Booking reference No: GOBUS23d[protected] PS: I tried to upload this through your site, but while submitting this ticket, it says 500 internal service error. Take care about this. So sent a mail to them . But stil no reply. Thank you
                      +1 photos
                      Complaint marked as Resolved 
                      They have not sent any response yet. I tried to reach them through customer care . But it says check ur number. But finally they refunded the amount after the complaint without any email response.
                      customer support has been notified about the posted complaint.
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                        Amu A
                        from Chennai, Tamil Nadu
                        Apr 6, 2015
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                        Address: Chennai, Tamil Nadu

                        I have booked a bus ticket from Chennai to madurai on 31st of March 2015. On the day of travel I was informed by the travels stating that the bus has been cancelled due to ac repair. I contacted the head office of the travels and I was told that the ttravels would inform goibibo regarding the cancellation of trip. It has been a week and still have not received any refund. Kindly find the attached ticket details and assist on the refund.
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                          Shakti Prasanna Jena
                          from Pune, Maharashtra
                          Apr 4, 2015
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                          Address: Pune, Maharashtra

                          On 21st march 2015 i was booking a flight from mumbai to bhubaneswar on the flight goair (G8-244) on the date of 23/04.2015 . I was booking with it my mobile application, i have cleared all the formalities before booking and via my credit card i have also paid the amount of Rs 4250 for my ticket booking . But money is deducted from account but ticket is not booked, then i booked another ticket on the same flight on the same day after 15-20 mins at that time money is deducted and also ticket is also booked . But that previous money which was deducted without ticket booking is not refunded to my account . I have written it to Goibibo Cust care but they did't reply me regarding this matter . Then i went to bank to know every detail they said that goibibo has taken 2 times Rs 4250 for one ticket booking and also didn't refunded the amount . So what to do now . please help me without any fault i am suffering in this type of tension .
                          customer support has been notified about the posted complaint.
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                            haitpt
                            from Basi, Punjab
                            Apr 4, 2015
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                            Address: Chandigarh, Punjab

                            i have booked 2 tickets for "fast and furious 7" at FUN cinemas chandigarh on 4-4-15 at 2:04PM through net banking sbi online with transaction id ref no. IG00VEZCY1 for Rs.456.18. but the confirmation msg or email was not received on my mobile [protected] and id drhari.[protected]@gmail.com although money has been deducted from my account. please refund the money to my account
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                              tampu
                              from Kolkata, West Bengal
                              Apr 4, 2015
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                              Address: Kolkata, West Bengal

                              On 3rd April I have booked 2 double deluxe room in hotel Kasturi, Gangtok by net banking throuhj your site but after completion of booking I didn't received any confirmation voucher from your end but money has deducted from my account..Rs 14350...please assist
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                              On 3rd April I have booked 2 double deluxe room in hotel Kasturi, Gangtok by net banking throuhj your site but after completion of booking I didn't received any confirmation voucher from your end but money has deducted from my account..Rs 14350...please assist
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                                Sehajbir Singh
                                from Amritsar, Punjab
                                Apr 2, 2015
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                                Address: Amritsar, Punjab

                                First they offer attractive schemes such as 100% refund and 10000 cash back and stuff so that more and more people can book through their website and then change their gocash usage conditions. Now you cant even redeem more that thousand while booking hotels. Haha, whats the point offering so much cash back when a person just cant utilise it. The company is trying the make a fool out of people. Now i have more than 10000 as go cash in my acoount and cant even use it. Yatra and other websites are much better. Atleast they don't alter their schemes now and then. Please dont book through this website.
                                customer support has been notified about the posted complaint.
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                                  sirajoddin md
                                  from Noida, Uttar Pradesh
                                  Apr 2, 2015
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                                  Address: Chennai, Tamil Nadu

                                  Hi Mdsirajoddin, Greetings from goibibo.com!!! Apologies for the inconvenience caused and we appreciate your understanding and patience in the matter.refund of rs 200 has been initiated from our end request you to Waite for 5-7 working days to reflect in your account . Kind regards, Goibibo Team [protected] /[protected]Available 24X7) Now download the goibibo app on the go www.goibibo.com/mobile On Wed, 4 Feb at 11:54 pm, Mdsirajoddin <[protected]@gmail.com> wrote: Phone: [protected] Dear Sir / Madam, I booked a ticket from Chennai to Hyderabad on 19th December, 2014 for journey date on 24th December, 2014. I booked through Atlantic Travels and the same day or the next day I got a message from Atlantic Travels that the Service has been cancelled. After all the following I got refunded on 31st December, 2014 that too partially. After I called 2-3 times everyone is promising the credit will happen in 5-7 working days. Still there is no reflect on refunding the remaining amount. My Ticket No : GOBUS54a1f[protected] Journey Date : 24th December, 2014. Booking Date : 19th December, 2014 Journey : Chennai to Hyderabad.
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                                    abdul hazeeb
                                    Apr 2, 2015
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                                    Address: Chennai, Tamil Nadu

                                    Hi I have booked to travel from Chennai - Madurai by Jet airways on 28-June-2015. Amount is debited but the ticket is not yet issued. I have sent 2-3 mails to the customer service and still there is no response from the 24*7 customer care service. Please check and response at the earliest. ABDUL HAZEEB AKBAR ALI +91 [protected] hazeeb.[protected]@gmail.com CHENNAI - MADURAI JET AIRWAYS 4:45 PM Thanks Abdul
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                    Dear Abdul

                                    Please note that we are unable to find any details with the mobile number and the email id given. Kindly share the registered email id and the mobile number so that we may check and revert.

                                    Thanks and regards
                                    Goibibo Team
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                                      ayadav33
                                      from Bengaluru, Karnataka
                                      Apr 2, 2015
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                                      Address: Bangalore, Karnataka

                                      Mail Received from GOIBIBO:ON Feb 16, 2015, , BUT TILL NOW NO REFUND .< Dear Customer, Greetings from goibibo.com!!! This is in reference to your booking from PNQ to BLR for travel date[protected] We regret to inform you that your booking was not confirmed due to a technical error that occurred while you were trying to complete your booking. And as per you discussion regarding booking you wanted refund so its processed. We would also go ahead and initiate the full refund for your transaction and the same should reflect in your account within 3-5 working days. Please accept our sincere apologies for the inconvenience caused. Looking forward for your kind co-operation and understanding in this matter. Its faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick. Mail Received from GOIBIBO:ON March 8, 2015, , BUT TILL NOW NO REFUND .< This is in regards to your request of refund for booking id: GOFLDb3be[protected]. We regret that the refund has got delayed from our end than the stipulated time frame. However, this is not a usual practice and our concerned team is working on the same. Please be assured of resolving the issue at the earliest. Once again, we sincerely apologize for the inconvenience caused to you and highly appreciate your patience. Regards, Team Goibibo
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                                        chirag_rak
                                        Mar 31, 2015
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                                        Address: Pune, Maharashtra

                                        I have booked hotel on goibibo and as promotional cash back they credited Gocash to my account. Now when i go for booking, it does not allow me to spend more than just 10% of the booking amount. I have more than 6000 GoCash. Please refund my money or allow me to book with full Gocash amount. This is such a fraud from a good company. I will never book the tickets on Goibibo again and will stop others also from booking on Goibibo.
                                        customer support has been notified about the posted complaint.
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