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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Mar 30, 2026

Complaints 5165

Resolved

1771

Unresolved

3394

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Ibibo Group / Goibibo reviews & complaints page 235

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Address: New Delhi, Delhi

Dear Team, For your information, I never came across your site, nor did any transaction with your company. When I saw my account details today, I found money was deducted from account. Below are the details of the trasactions without my knowledge. Date (Value Date): 24-May-2015 Narration: TO TRANSFER INB Ibibo Web Pvt. Ltd. Ref. No.:[protected]IG0ABQQBC1 TRANSFER TO [protected] STATE BANK OF INDIA O Amount Debited: 233.71 I request you to transfer the amount back into my account. If not, I shall lodge the legal complaint against your company at cyber crime branch. My Phone #: [protected] My Email: [protected]@gmail.com Regards, Hasan Khan

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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B

blackhawk00x

from New Delhi, Delhi

Jun 5, 2015

Dear Hasan,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Monday eod so that we will investigate the issue and revert accordingly.
As we already tried hard to reach you on 1st June 2015 but there was no response.Kindly provide us the appropriate time at which we can contact you .

Thanks and Regards
Goibibo Team

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Address: Pune, Maharashtra

I booked a bus ticket from Pune to Nagpur by Goibibo.com on 23rd april and travelled on 30th April, the bus operator name was Anjani Travels. While booking the ticket my money got deducted two times and i contatced your customer care 20 times but they could not give any solution for my problem.Amount deducted is 1350 rs. They said that you money got deducted two times for the same transaction so it will take time to get refunded but now its more than one month the refund has not even been initiated. Kindly look into this matter. PNR for the booking is TYR[protected] My registered mobile number is [protected]

customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

I have a booked a hotel in delhi named THE PARK. So there where some promotions going on during which I had to book. When I checked into hotel I came to realise that I got basic room. Then I spoke to hotel manager and he told me that I have been over priced, we cannot help please contact GOIBIBO. I have mailed goibibo support and they replied me back saying we cannot help you because price changes time to time please read our terms and conditions. I told them to call me to explain me clearly to which they dint reply me at all. I must have mail them 3 three days continuously but no reply her name was Aayushi . After three days archana mailed me and told me to send screen shot which offers better price and we will refund you. Next day she replied me saying that we cannot claim your refund because you can claim only within 24 hours after the booking. Its has been a very stressful dealing with this guys and still problem dint get resolved. I request you please help me and others also so they don't get cheated.

customer support has been notified about the posted complaint.

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Address: Bankura, West Bengal

Dear All, This is reference to the cancellation of my reservation with the booking ID TUARX8JRU & TUARXQVZG. This is very frustrated and disappointing that despite my multiple requests, I have not yet received my refund back. It is now more than 40 days. Every time I am hearing that the money will be credited in next 5-7 days as it is not yet released from your end. However, the cancellation has been updated in your system refunded. I want my money back as per the following cancellation mail details received from you. Air India Kolkata - New Delhi [protected] Booking No. TUARX8JRU No. Of Tickets 1 You paid(*deducting discount values) INR 6771.0 Airline Penalty INR 1579.0 Goibibo fee(*including non-refundable charges) INR 375.0 Your Refund amount INR 4817.0 Air India New Delhi - Kolkata [protected] Booking No. TUARXQVZG No. Of Tickets 1 You paid(*deducting discount values) INR 6464.0 Airline Penalty INR 1579.0 Goibibo fee(*including non-refundable charges) INR 375.0 Your Refund amount INR 4510.0 Now, they are saying they can't assure the timeline of the refund. Request your kind help to get my money back and I would request to black list this type of Travel Agent companies, who are holding people's money and using it for their own benefits. Thanks for all your understanding. Thanks, Ankur

customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

I booked a air ticket from mumbai to raipur using goibibo site on 26/02/2015 whose trip ID is TUA8CZHHU. There was an offer of 15% Go Cash using CITI bank credit card and I was qualifying all their terms and conditions so I used CITI bank credit card for payment and hence I must get Go cash of 810/- and it was written that it will be credited to my account on or before 31-march-2015. Even their customer care executive was saying the same. But I waited till 2-april-2015 and there was no Go cash, I am not able to contact them as they blocked my number, I emailed them several times regarding this problem and every customer care person is saying different thing, some says it will be credited before 30-april-2015, some says CITI bank will give you go cash, some says it will be credited on 30/05/2015. They all are talking illogically, Its too much now...they are cheaters. Please help me please.

customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Dear sir/ma'am This is to bring to your notice that i (Sidhant Anand) booked two tickets for the movie Tanu Weds Manu Returns on 26th may'2015 at DT Cinemas, Saket, New Delhi, but did not get any confirmation mail or message from Bookmyshow for the tickets. The payment of Rs.594 was deducted from my SBI bank account. The payment mode for booking my tickets was net banking and the reference number for this transaction which i got from my bank is IG0ABWOAF8. ([protected]G0ABWOAF8 TRANSFER TO [protected]) So, i kindly request you to please look after this issue and make the necessary refund. Thanking You Yours Sincerely Sidhant Anand contact no- [protected] alternate contact no- [protected]

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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blackhawk00x

from New Delhi, Delhi

May 27, 2015

Dear Customer,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Friday eod, so that we will check and revert accordingly.

Thanks and Regards
Goibibo Team

B

blackhawk00x

from New Delhi, Delhi

May 27, 2015

Dear Customer,

Kindly note that you tried to make the payment for Book My Show and we would like to request you kindly contact to bookymyshow team for this issue.

Thanks and Regards
Ibibo Group

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Address: Raigad, Maharashtra

Subject : complaint for not refund my money Body : maine 5/05/2015 ko flight ticket book kiya tha mumbai to luckhnow ka 07/05/2015 ka per payment k time ticket fare increase hone k vajah se ticket comfirm nahi hua bad me customer care ki taraf se ticket abort kar diya lekin abhi tak mujhe us flight ticket ka refund nahi mila haiaaj 14 din ho gaye refund kab milega pls reply Booking ID: GOFLDb9d[protected] Booked on: May 5, 2015, 11:54 a.m and pls refund my amount rs 11800=00 and pls contact me on this number-[protected]

Complaint marked as Resolved

Afteer twenty i was get my refund from ibibo soooooo i will retun my complaint from indian consumer complaint forum i am happy that i get my refund

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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B

blackhawk00x

from New Delhi, Delhi

May 26, 2015

Hi Gautam,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to inform you that we have already processed the refund to your account and the same will be initiated to your account within 5-7 working days.

Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] IG00ZAPBY6 capture 11800.00 SUCCESS [protected]:56:58 [protected]:56:58 NA
[protected] [protected] NA refund 11800.00 success [protected]:33:50 [protected]:57:09 NA

Thanks and Regards
Goibibo Team

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Address: Mumbai City, Maharashtra

Hi My booking ID number :HTLM3DESMG Hotel Nisarga Inn booked for 1st May to 3rd May and complaint ID number :#386402 Goibibo & the hotelier messed our booking and because of that we were offered a low standard room as compare to what we booked. We have no other option but stay there as we reach in the evening and next day we decided to come back as the service and the room was not upto the mark as all. And now since last one I have not received my balance amount. Neither Goibibo person is following up for that.

customer support has been notified about the posted complaint.

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Address: Nilgiris, Tamil Nadu

Hello, This is w.r.t to my booking reference HTLW5DELRB. Which was booked for 16th of May at Hotel Nalpad Residency in Ooty. The hotel rooms as shown on your website was very very different then what was it in reality. The photos as shown on the website shows the rooms as neat, clean, tidy with proper beddings and wonderful carpeting. IN REALITY the hotel has a pathetic lobby . The room was stinking, with torn carpets. The toilets were no neat and clean, When we requested the hotlier that this is not what was promised he asked us to go to another hotel was all the more worse, BESIDES that when we called Goibibo we are told then your goibibo's representative would call us back, in next 20 minutes. We had to call Goibibo thrice but no one even bothered to call us back, This is the kind of service that IBIBO provides, sheer cheating and case of forgery. I know require the full refund of the amount without any cancellations as we never bothered to chekc-in the hotel because of pathetic condition. expecting the quick response from your side. Please feel free to call me on [protected] or email me back on [protected]@gmail.com, [protected]@gmail.com

customer support has been notified about the posted complaint.

May 22, 2015

Updated by poojen180 I got a call from Anuj Garg telling me that he is the Go Ibibo Employee and he asked me the credit card details. he number from which I got the call is [protected] and now when I am trying to call this number I am receiving the number not reachable, Is this a scam?

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Address: Bangalore, Karnataka

Hi, I have not yet recieved my refund amount for cancellation.Nor i am getting any update about the status of the refund. I had done a bus booking from goa --bangalore. Details: PNR number- GOBUSMOBcb3a[protected] journey date-3rd may date of booking-9th apr date of cancellation -30th apr. Please look into it at the earliest and provide refund.Coz its very upsetting running behind refunds. my contact-[protected] [protected]@gmail.com. Regards, jaimi

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

See how Goibibo.com cheat customers. I got the confirmation for refund amount on 5th and again got another mail today, they changed the refund amount which they confirmed before cancellation and now saying that agent confirmed the amount mentioned in latest mail. Luckily I have the mail which I got on the day when the ticket got cancelled to prove my point. The worst customer service and big time cheater. Dont trust their site.

customer support has been notified about the posted complaint.

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N

Nrupendra Singh Rathore

from Bangalore, Karnataka

May 20, 2015

Their have blunder technical issue in the site at first place. I searched the flight options and liked 2 routes and opened in different tabs. I proceeded in the tab which had shortest travel time and it was fine (Flight details) untill payment page and after payment confirmation it booked the ticket for the flights i had opened in another tab.

Worst customer support organization in the world. They don't even now attend my calls. Through their ticket system, I get a reply in their standard template.

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Address: Hyderabad, Andhra Pradesh

Refund issue: operator cancelled the bus without intimation to me thus at the bus onboard's time i had called him then he was saying coolly bus was cancelled.if he would intimated us prior to this we would have found alternative travel...really that night I had horrible journey please understand intensity of this issue. Operator said my money would be refund in few days hence its been two weeks but didnt get money return and when I was enquiried about issue they said goibibo will refund the money. Please find ticket details below and do needful. Goibibo M-Ticket : visakhapatnam - hyderabad : Booking ID - GOBUSd8c[protected] : PNR - M8U9ARG : Travels - Greenlines Travels : Bus Type - Non A/C Seater (2+2) : D.O.J[protected]: Dep. Time - 21:30 : Seats - E1 : Boarding Pt - RTC Complex : Add - Near RTC Complex, Near Gurudwar : Contact - [protected] : Thanks for using Goibibo.com, Goibibo Contact - [protected], Get 50% Off on Hotel Bookings. Coupon: MPBUS14. http://bit.ly/1u0YQiT, T&C Apply. Note: don't encourage these travels else should be given strict warning to them.

customer support has been notified about the posted complaint.

Jun 20, 2015

Updated by jaggs513 Hello Goibibo team,

Still I didn't get refund to my account please expedite this case. Try to understand customers concern.please provide quality of services thank you.

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B

blackhawk00x

from New Delhi, Delhi

May 22, 2015

Dear Customer,
Greetings from Goibibo.com!!!
We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Tuesday eod, so that we will check and revert accordingly .

Thanks and Regards
Goibibo Team

B

blackhawk00x

from New Delhi, Delhi

Jun 1, 2015

Dear Customer,

Greetings from Goibibo.com!!!

Kindly note that we have processed the refund to your account and the refunded amount will be initiated with in 5-7 working days.

Thanks and Regards
Goibibo Team

J

jaggs513

from Delhi, Delhi

Jun 16, 2015

Hello Goibibo team,

Still I didn't get refund to my account please expedite this case. Try to understand customers concern.please provide quality of services thank you.

C

chatt43

from Mumbai, Maharashtra

Jun 13, 2016

CASHBACK NOT RECEIVED REF-HTLJXUUZSE & HTLL36Z6CD

yet to receive an update on the said matter, had booked my Hotels thru you vide promo code- GOHDHOT which promised a cash back of 20%.

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Address: Mumbai City, Maharashtra

I and my wife booked Turkish airline flight from Mumbai to Istanbul (24th April 2015), Istanbul to Barcelona (27th April 2015) and Barcelona to Mumbai (3rd May 2015). My PNR was S3NFUR & my wife's PNR was TZKWKN. When we went too board our flight on 24th April, your ground crew did not allow us to board saying that our Schengen Visa (supporting doc for Turkish visa) was valid from 26th April and we should reschedule our flight. Fair. We did not argue. However, we were offered absolutely no help in rescheduling. She said go to ticketing office which opens at 10 AM. We were still fine with that. Strangely, she immediately marked me as no show on Mumbai Istanbul flight and so rescheduling was out of question. So I booked the cheapest alternative to reach Istanbul on 26th April so that we could continue with our onward journey to Barcelona on 27th April. When we were checking in for our Barcelona flight on 27th April, the ticketing lady said that my entire itinerary was cancelled since I was marked as no show in Mumbai. This is very strange and unacceptable for 2 reasons: 1. I clearly showed up and told them that I will reschedule. The lady in Mumbai still marked me as no show. 2. If all my flights were cancelled, why was I not informed by either email or phone. I received absolutely no intimation from Turkish Airlines. I only came to know about this once I was checking in at Istanbul airport. 3. My wife who was travelling with me (on a different PNR mentioned above), her flights were strangely not cancelled. Amazing. I was travelling with an infant. Imagine the hassle that I had to face at Istanbul airport. Also, the ticketing lady was extremely rude and said she doesn't know and cant help. Eventually, I had no option but to pay US$ 600 penalty for rebooking my flights. As I said, first of all, my flights should not have been cancelled since I had clearly conveyed in Mumbai that I will reschedule and second, even if it was cancelled, I should have been notified (http://www.turkishairlines.com/en-int/travel-information/legal-notice/legal-not...⇄ Neither Turkish Airline or GoIbibo informed me about the cancellation. I should have received some intimation immediately on 24th April itself about this. At least I could have taken some action,

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Address: Ghaziabad, Uttar Pradesh

I talked to goibibo costomer care member for flight bookings delhi to moscow on 16th may 15 and moscow to delhi on 30th June 15.but they booked my ticket on 16th may delhi to moscow and on 30th may moscow to delhi. on 15 may they message me that your flight is today.then I called air india to confirm when is my flight and after that I got a mail from goibibo that I requested for cancellation. when I call to costomer care they said by fault this mail come to me. from 15th may I am always writing them that I booked my ticket on 16th may delhi to moscow and 30th june moscow to delhi.I requested them please listen that ours phone conversation when I booked which date I said.till date they are mailing me this (This is a courtesy e-mail to let you know that we have received your request with a subject of [ Goibibo - 398481 ] and have started working on it immediately Your request has been assigned with a tracking ID [ Goibibo - 398481 ] and will be responded to within 24 hours or sooner.)

customer support has been notified about the posted complaint.

Jun 07, 2015

Updated by sharma nisha I am waiting for recording.

Jul 06, 2015

Updated by sharma nisha I am waiting for call from goibibo.

Jul 15, 2015

Updated by sharma nisha I came to India on 4th July and after few days I called goibibo costomer care. after our conversation he said that we will call you back within two days.I said them that I want to listen that day recording and I am still waiting...

Jul 30, 2015

Updated by sharma nisha I talk to costomer care of goibibo two times every time they said that they will call me back but still I am waiting.
I want to listen that day recording and I will do everything to listen that day recording .

Jul 31, 2015

Updated by sharma nisha yesterday my husband received a call from goibibo number[protected] in moscow.he asked about me and he said that I am in India.I already wrote that after 6th july I am able to talk in my India number.
How they don't know that I am not in Moscow now.I wrote here and I talked to costomer care. careless...response...

Aug 13, 2015

Updated by sharma nisha I am still waiting a call from goibibo but I think they didn't want to solve my problem. I am going to complain on consumer court.I will do everything to listen that day recording.

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B

blackhawk00x

from New Delhi, Delhi

May 22, 2015

Hi Nisha,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Monday eod, so that we will check and revert accordingly.
In case if you any further questions please feel free to write us .

Thanks and Regards
Goibibo Team

S

sharma nisha

May 25, 2015

Today is monday and I didn't get any mail from goibibo that wwhat they checked.
I searched my ticket in many sides in same dates.I am sending some pics for proof.

S

sharma nisha

May 25, 2015

Today is monday and I didn't get any mail from goibibo that what they checked.
I searched for my ticket in many sides in same dates.I am sending some pics for proof.

S

sharma nisha

May 26, 2015

How can goibibi marked resolve complaint.they didn't sent me any mail what they checked and what they are going to do.
*PHP Spellcheck Trial* for positive response
Nisha Sharma

S

sharma nisha

May 26, 2015

My complaints is still not resolved.

S

sharma nisha

May 26, 2015

My complaint is still not resolved.
I am waiting for positive response
Nisha Sharma

B

blackhawk00x

from New Delhi, Delhi

May 28, 2015

Hi Nisha,
Greetings from Goibibo.com!!!

We deeply regret for the delay in reply and would like to inform you that we are still working on the noted issue, however we tried to reach you but your number was not reachable.
Kindly provide us appropriate time at which can contact you with current contact number.
Thanks and Regards
Goibibo Team

S

sharma nisha

May 28, 2015

I am not in India so that my number is not working here. My number is here[protected]. You can call me in this number any time.

B

blackhawk00x

from New Delhi, Delhi

May 28, 2015

Hi Nisha,

Greetings from Goibibo.com!!!

Kindly note that we have checked all the core details and booking logs .As per confirmatory email sent by sales representative
to you is showing that you were agree with email and you authorised us for the booking at that time.

Flight - Air India (AI) - 155 Saturday 16 May 2015

Air India Confirmation Number: JJ2W5

Depart: 19:55 Delhi (DEL), Terminal 3
Arrive: 23:20 Domodedovo Arpt (DME)
Moscow

Flight 155 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:55
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Flight - Air India (AI) - 156 Saturday 30 May 2015

Air India Confirmation Number: JJ2W5

Depart: 01:00 Domodedovo Arpt (DME)
Moscow
Arrive: 08:55 Delhi (DEL), Terminal 3

Flight 156 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:25
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)

Thanks and Regards
Goibibo Team

S

sharma nisha

May 29, 2015

When I wrote go ahead for this booking I was talking to your representative she said and I wrote when I wrote that time date was 15thmay and returning 30th may as per your mail record but after my confirmation mail date was 16th may returning 30th may as per your mail record.how she change the date because that time I was talking to her I didn't send you any reconfirmation mail and I am always saying same date 16th may returning on 30th june.As per mail record you can't prove me wrong .I have my that day phone record on my phone history what date I filled over it.I was trying to pay and that time your representative called.
So please send me that day recording
Nisha sharma

B

blackhawk00x

from New Delhi, Delhi

Jun 4, 2015

Dear Nisha,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to inform you that we have checked all the core details and as per details we found that as per your approval the reservation has been done.

Kindly check reply from Guest on confirmatory email flights booked after confirming details over call and email

********************************************************************************...⇄
AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:44 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:44 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

Ticket: https://support.goibibo.com/helpdesk/tickets/355510

=======================================================================

Itinerary Information

Today's Date: 28 April 2015

Reservation ID: B34TWO
=======================================================================

Agency Information

GURGAON
F130 Ground Floor Street No 7
Delhi 110001
India

=======================================================================

Travellers

SHARMA, NISHA
GOUTAM, PRATIUSH
P-C11
GOUTAM, SHIVANSH
P-C09
=======================================================================

Flight - Air India (AI) - 155 Saturday 16 May 2015

Air India Confirmation Number: JJ2W5

Depart: 19:55 Delhi (DEL), Terminal 3
Arrive: 23:20 Domodedovo Arpt (DME)
Moscow

Flight 155 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:55
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Flight - Air India (AI) - 156 Saturday 30 May 2015

Air India Confirmation Number: JJ2W5

Depart: 01:00 Domodedovo Arpt (DME)
Moscow
Arrive: 08:55 Delhi (DEL), Terminal 3

Flight 156 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:25
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Remarks

DATE CHANGE BEFORE DEPARTURE INR 6200PLUSFAREDIFFPLUSTAX
DATE CHANGE AFTER DEPARTURE INR 6200PLUSFAREDIFFPLUSTAX
CANCELLATION BEFORE DEPARTURE INR 7800
CANCELLATION AFTER DEPARTURE INR 7800
VALIDITY 03 MONTH FROM THE DATE OF DEPARTURE
BAGGAGE LIMIT 23 KG 2 PIECE
HANDBAG 5
7 KG & LAPTOP
WE DONT HELP IN VISA SERVICE
TOTAL CHARGEABLE FARE INR 81876 ALL INCL
=======================================================================
AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:45 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

http://www.goibibo.com/payments/ammendPayment/?fmnid=TUAB34TWO

Nisha.26may
Nisha.26may replied a month ago (Tue, 28 Apr at 11:10 AM)
to : [protected]@goibibo.com
go ahead with this booking.
thank u

We would like to request kindly check the same and if you have any further query please feel free to write us .

Thanks and Regards
Goibibo Team

S

sharma nisha

Jun 11, 2015

I am still waiting for that day recording .

S

sharma nisha

Jun 26, 2015

I want to talk and listen my that day recording what and which date I said.
I am able to talk on 6th july .so I request to goibibo to call me.

P

Praji1411

from Delhi, Delhi

May 31, 2016

Card was charged without my knowledge

Hi . I had booked an international hotel through your site and I have given an option like pay through hotel. Without my knowledge how my card was charged ? Not expected such a poor stuffs from your website. Since there is a option on website I have gone with pay at hotel but without otp they have charged and don't have answer for my queries

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Address: Pune, Maharashtra

Goibibo has the worst service, i cancelled 3 flight tickets on 2nd of may, 2015. Summing up to a huge 9000 rupees, but they are wrongfully stating that the refund has been made. Well, where's my freaking money then! It's not in my account, it's not with the bank, then where is it! My pnr (S) are rcc7nn, uddygk, o9n48t

customer support has been notified about the posted complaint.

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G

go1

from New Delhi, Delhi

May 18, 2015

Dear Customer
Greetings from Goibibo.com !
We have checked the account details and would like to inform you that refund has been initiated from our end May 02, 2015. This will reflect into your account within next 5-7 working days.
Regards
Goibibo Team

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Address: Krishna, Andhra Pradesh

I have made a booking for Hotel tap gold crest Bangalore on 12th may 2015 using Goibibo mobile app. Money is debited from my bank account and hotel room is not booked. I have got a mail from goibibo saying that "your hotel booking is confirmed. No need to call us to reconfirm this booking. Your E-Voucher is attached along with this email " the E-voucher shows that the booking not confirmed. I have sent a feedback regarding this issue to helpdesk and received a mail saying your request is being processed and you will receive a refund of INR 1034 to your account and you can check the refund status under My bookings option. But here comes the main problem the status is showing that REFUNDED but so far the money has not been credited into my account. I have tried calling the customer support executive but it was a IVR. So please guys process my request as soon as possible and I want to speak to the customer care executive please call me back.

customer support has been notified about the posted complaint.

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Address: Amravati, Maharashtra

i booked a ticket for travels, and the operator cancelled the bus on day of journey. operator saying they refunded the money to online site goibibo.com, still refund isnt done. also the numbers provided on the site for contact isnt working/does not exist.

customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

In the process of booking an online air ticket from Pune to Chennai amount Rs.2988 for (15-may-2015) was deducted from my account on 10th May 2015. But there was some error so ticket did not get generated. I sent a mail to ibibo.com that day only but did not receive any response yet. Please look into the matter and give my money back into my account. My registered mobile no is :[protected]

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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hipro98

from New Delhi, Delhi

May 14, 2015

Dear Customer,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly share your registered email id with us so that we will check and revert accordingly .

Thanks and Regards
Goibibo Team

V

vivksnivk

from New Delhi, Delhi

May 14, 2015

Dear Customer,

Greetings from Goibibo.com!!!

Kindly note we have tried 3 times to contact you on your given mobile number but there was no response. We would like to request you kindly share any other alternate number and please share your registered email id with us, so that we will check and revert.

Thanks and Regards
Goibibo Team

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Address: Jaipur, Rajasthan

Ref No./ Booking Id-AMD7UAYMR Goibibo.com has the worst customer service. I had booked JP-BKK-JP ticket from goibibo.com. I had given the request for refund of partial ticket.Since than two month had passed i am not getting no response from the company.There is no contact no or email id where we can contact them.Only i receive the message that your refund is under processThis is really very pathetic and worst part of the company.I had given all the documents they required for refund.But i am not getting any response. Beware of this fraud... Virendra Shrimal-[protected], [protected] E-mail-shrimal.[protected]@gmail.com

customer support has been notified about the posted complaint.

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hawkrise

from New Delhi, Delhi

May 11, 2015

Hi Amit,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Thursday eod, so that we will check and revert accordingly.

Thanks and Regards
Goibibo Team

A

Amit Shrimal

from Pune, Maharashtra

May 15, 2015

As per your commitment you told us that you will revert back till thursday.But today is Friday and no response from your side.Really worst and shame on your side.Your commitment is failed.

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harrey

from Gurgaon, Haryana

May 15, 2015

Hi Amit,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to inform you that we are still working on the noted issue on higher priority and would like to request you kindly provide us some more time till Tuesday eod, as we are waiting for the response of airline, so accordingly we will check and revert.

Thanks and Regards
Goibibo Team

A

Amit Shrimal

from Pune, Maharashtra

May 23, 2015

Today is Saturday and your commitment was to revert back till Tuesday.Your commitment again failed.You are not giving or having any proper answer.This is really worst to worst.The answer i received is always 1.We deeply regret the inconvinience caused to you, 2.Your refund is under processs, 3.Waiting for response from Airlines.Really Shame...Shame...Shame.on your company.Customers please...please...stay from this fraud company.

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blackhawk00x

from New Delhi, Delhi

May 29, 2015

Hi Amit,

Greetings from Goibibo.com!!!

We regret that the reply has got delayed from our end than the stipulated time frame. However, this is not a usual practice and we are still working on the noted issue.We would like to inform as the reply is pending from the airline side and we are chasing them too. Please be assured of resolving the issue at the earliest and would like to request you kindly allow us some more time till next Wednesday eod.

Once again, we sincerely apologize for the inconvenience caused to you and highly appreciate your patience.
Thanks and Regards
Goibibo Team

G

gaura77

from Chennai, Tamil Nadu

Jun 17, 2016

No refund on cancellation

I have booked a hotel via GoIbibo of checkin date 13th june. Booking id - HTL59QGLEW
As per the cancellation policy they providing full refund on cacellation before 2 pm on 12th. But when I cancelled the hotel on 11th june . They said hotel booking is totally not refundable. They are not providing any refund. Kindly see to it

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I have booked my return tickets from Hyderabad to Dehradun. As spicejet has cancelled the flights, they have refunded the said amount to Goibibo.but Goibibo is not willing to return the complete amount to us. They have only refunded the partial amount and are not replying to emails and phone calls. This is a cheating case on your part where you are not responding to our emails too.. PNR: F2CIKY contact no. [protected]

customer support has been notified about the posted complaint.

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I booked a ticket from Bengaluru to delhi usi Goibibo.The ticket is booked for wrong date, so I want to reschedule or cancel my ticket but Goibibo is decline for refund.My PNR is RFK48B