Ibibo Group / Goibibo Complaints & Reviews

I booked e air ticket through your mobile app.under name Bhagwat Thoke . Email [protected]@yahoo.co.in. Mobile no. [protected]. I could not get e ticket My account is not get activated through e Mail send by goibibo On display no amount is mentioned so I could not get bill from company Please advice

I have booked a hotel reservations from goibibo. Com on 8 th of June 14 from 9 th to 11 th June 14 in hotel Vikram vintage inn in Nainital wide HTL42Z648P in the name of Dr Sonal Gupta, for which they called up on 9 th that the hotel is sold out and the confirmed reservation is cancelled, we were two families and were on our way to Nainital, we're short of 100 Kms, asking what to do, they had no proper answer and had created a lot of inconvenience to our vacations, we were traveling in group of two couples with 4 children. They insisted on canceling the reservations and credit my amount in my bank for which I refused. The point is if due to some reason I would have cancelled my programme and demanded my refund they would have shown us the cancellation policy and would have forfeited all our money, now they escape with refunding the money and causing soooo much of inconveniences .what should be the penalty and should we move to consumer court . They had a very unprofessional approach towards this.

Hi There,

I have booked a return journey ticket from Bangalore to Nagpur on(10th June 2014) and from Nagpur to Bangalore on (11th June 2014). I checked on the cab booking tab as well while booking the tickets.
I did not received any details for cab booking.
On 30th of may when I called Goibibo contact number[protected]. I have been informed by Sushil that I will get cab details in next 30 minutes..which I didn't received yet.
On 8th June I called to check.. the cab status. Pankaj an customer care executive informed me..cab is booked and i will get the details soon.
Today on 10th June when I called again to confirm the details..Ashok an customer care executive is saying that no cab is booked as such.
Then why the fake commitments have been made on calls, you are fooling the people.
this is the most embarrasing service I have ever had in my lifetime.
Here onward I will never ever prefer any bookings from Goibibo.com.
every one is lying on Call and my call was on Hold for almost 20 minutes...it was disgusting and highly intolerable.
I will publish this details on social networking sites so in future other people may not have to face such mental harassment.


Thanks
Sachin Wakle
[protected]

I had booked a ticket using GOIBIBO and the bus got broke down during the journey. We had to travel at our own. The bus operator agreed to refund partial amount and refunded money to those who booked directly from bus operator and for those who had online booking asked us to get in touch with them. GOIBIBO in my case. I wrote them several emails and raised several refund requests. But every time I was asked to wait for some more time. Its been more that 20 days and the money is still not refunded.

Just now around 20mins back I have make a booking for two passengers from kolkata to bangkok Departure 9th July 2014, rerturn 19th July 2014, The booking was in the name of Mr. Pratik Surana & Miss. Neha Agarwala. Pnr No.is MYMW6A When I was making the booking firstly I was paying from My Bank of Baroda debit Card. but it was unsuccesful and no Booking was made. Next I made the Booking from my Freinds Card. But After few mins I recieved a msg frm Bank of Baroda dt Rs 26402/_ has been debited too. So for One booking twice the amount Debited. Plesae Refund it ASAP Registered Mobile No. [protected] [protected]@yahoo.in

Booking ID GOBUSae[protected] [goibibofeedback-599508]

Bus Booking from Pune to Mysore on 18.05.14 & booking cancelled on 14.05.14

Status from your end is Refunded but not deposited in my account,

I was Log in to my account. & click on my Go-cash also click on transaction History but there was no option for Refund to card & there is following message occured

There are no go Cash transactions made by your account.

Kindly see in the matter & hope for resolve the same.


Thanks & Regards,

Ravindra Mali.

I have booked three air tickets as per pnr mentioned above from Hyderabad to Delhi on 04.06.2014 and return on 13.06.2014 but till date i have nor received any mail from your company regarding e tickets and invoice I request you to check and mail me e tickets and Invoice at my following mail address-: [protected]@sbp.co.in yogesh1.[protected]@gmail.com I hope you will do the needful YOGESH PATHAK Mobile [protected]

Goibibo is the worst agent I have ever come across. People here are right their staff don't even listen to what you are saying and keep repeating themselves. Especially when your ticket has been cancelled you would expect them to be a little empathetic. The airline had cancelled my onward journey and I have been told that it would take two months to get the refund, I also had to cancel my return and they advised me it would be around 3500 for cancellation. I get an email stating the cancellation charges are 5000 . The text they sent says the workings are in the mail but there is absolutely no workings or transparency in their process. When your travel plans go heywire the least to expect is a good service from your agent. Their call cemters suck - numbers not toll free - they put you on hold for ever and every one of tyheir agents lie and are irresponsible. Avoid goibibo. Period.

I did my international flight booking (Booking No: AMD4ZNLCP) on 24th Apr. As per goibibo promotional offer for international flight (http://www.goibibo.com/international-flights/promotion/), I should have got a refund of Rs 1250/- for coupon code INTLON. However, its been almost a month and I'm yet to get it. I called on their customer care number and waited for half an hour for someone to respond at my expense but no luck there. In my email conversation with their customer care afterwards, I was told that it should have updated the new amount after discount automatically at the time of booking and refused that I had entered the promotional code. Attached is the screenshot of the entered code while booking. I made it particularly sure that I clicked the "GO" button atleast 10 times, as it had no effect on the amount. In doubt, I went ahead with the booking and hoped that I'll show up in the end or perhaps refunded later(sometimes). It's obviously an error in their site, possibly a bug. And they refused to admit that and cooperate.

When you make a transaction with Goibibo, they have a EMI option only with Citibank and when you click on it - it says no processing fees and mentions the amount/month. Customer will think that Goibibo has done a tie up with Citibank and there are no processing fees. But when you credit card statement generates, you get the right figures(I mean with 12% interest). They have modified the iOS app now and showing 12% interest but website still doesn't show the same. I will stop goibibo from now and also advice my friends no to do the same. I have to pay 12% of 40000. Also I will advise my friends not to use the same site. Please find the screenshot attached.

Pay 10, 000 more to the travel agent, but do not book through GOIBIBO.COM getting attracted to their deals. Book through them only if you have the capacity to spare hours together to break your head with them as they keep u on hold on the phone for loooooong time. In case of date change and re scheduling the ball is totally in their court. BEWARE ... BEWARE...BEWARE

I was booking an return ticket on 23rd January 2014.
The return ticket did not got confirmed with the following message

>> the flight and fare selected by you got expired by the time you reached the confirmation page. Therefore, we have >> aborted your booking and the full amount is being processed from our end.
>>
>> We would like to inform you that the refund would be processed from our end within 48 Hrs and would reflect in
>> your bank account in 5-7 working days depending on your bank.

>> Apologies for the inconvenience caused.

I haven't yet received the full refund of the booking I have made multiple calls and have written email but still no goibibo is not refunding my money.

Below are the booking details:

Date of Travel: 18 March 2014
Source: Bangalore Destination: Mumbai
Goibibo profile email id: tarun.[protected]@gmail.com

After making the payment for an international flight, I got a mail that payment has been done and e-ticket will be set within the next 90 mins. 1. Did not get the e-ticket for the next 15 hours 2. Here comes the highlight. When I called the customer care the next day, the representative was such a ill tempered and ill mannered guy that he lost patience within 3 minutes of our my call. Although clearly remember entering all my details while booking, he was making vague assumptions that I have not entered the passport details or I have entered the wrong mobile number. He even made a false statement that payment has been done 3 times which scared the hell out of me. Finally when he was not able to figure anything out, he started shouting that we don't have enough time to clear your doubts, just tell me what I am asking you, do you even know which mobile number you have entered etc. etc. I was like " Dude, are you even aware that being a customer care representative what is your job. " I gave my details on the phone and was told that I will receive the e-ticket within half an hour. I would love to get the details of the representative who attended my call and would be eager to make a personalized complaint against him for the way he treated customer. So, finally I would suggest everyone to invest few bucks more but don't use goibibo unless you want to face nightmares as a customer.

Hello,
I booked two tickets to Bangalore for 8th of April for my wife and myself from Gobibo.(Flight Number: 6E147). Booking Ref:6E/U7BRNZ
The flight was cancelled and nobody even bothered to intimate me about the cancellation. I was informed about the cancellation at the airport and there and then assigned a different flight( Flight Number:6E125) which was scheduled to fly after two hours of the actual flight. This caused us a lot of inconvenience.

I would like you to please look into the matter and confirm as to why this kind of negligence took place.
I am reachable at:
[protected]@rediffmail.com

Thanks in advance.

Regards
M M Agarwal

I was subscribed with Ibibo.com and I had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, I also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account .I hope for some required...

Please check the bus booking details. Booking Date :[protected] Travel Date :[protected] Time : 11.30 AM Operator : KPN Travels From : Coimbatore To Chennai Operator PNR ID : B[protected] GOIBIBO PNR ID : GOBUS3faf[protected] On 25th February 2014 morning operator people called and informed me that the BUS is cancelled. I informed to Goibibo for refund. But they are saying that bus is not cancelled and can not refund. I called KPN office, Salem and they confirmed me that bus was cancelled. I am unhappy with Goibibo and KPN travels. - Devarasu T

Dear Heena,

Pls speak to Mr Rajeev at Jetairways whos nummber you have forwarded me as he is not at all ready to conclude my matter without speaking to you,

Its a tremendous joke which is being played with me running around since last 2 months to get my exact refund which I cannot understand Goibibo & jetairways which they have been playing with me.

Its a very bad experience what I can say to post a good review on social site, I need an urgent conclusion to my refund

Mbl [protected]


Best Regards
Shamim Akhtar

Horrible experience of booking
tickets from GOIBIBO


On
07.01.14, I got two return tickets booked from GOIBIBO for Delhi to Dubai for
18.02.2014 by Emirates Airlines and paid the full amt. of Rs. 31700/- on
07.01.14 itself to GOIBIBO. I got the mail also from GOIBIBO attaching my
confirmed tickets and I got the print out of the same showing full detail and a
valid PNR . On 18.02.14, I reached the Delhi International Airport 3 hours
before the departure time which was 10.35 AM. When I produced the tickets for
getting my Boarding Cards over the counter, I was shocked when the Emirates
Airlines staff told me that the tickets produced by me have not been issued and
advised me to contact my travel agent i.e. GOIBIBO for reissuing the tickets.
It was already 9.00 AM and the closing time of the counter was 9.30 AM. I
immediately contacted the GOIBIBO staff over their helpline no. They also
admitted that there was an error while issuing my tickets, which they did not
bother to inform me well in time and asked me to wait another 30 minutes to get
them reissue the tickets and asked me to pay
additional Rs10560.00 at the airline counter . When I protested to this,
they showed inability to reissue the tickets in absence of advance payment of
Rs.10560.00 I had to agree to get my tickets reissued. I was continuously calling them to expedite as
the Emirates staff was closing their counter. At last, at 9.45 AM I was
reissued the tickets and after lot of persuasion, I was the last person to get
the boarding cards and we were allotted
seat no 21 C and 31 G. We, wife and husband were forced to travel for 4 hours
sitting separately in the flight. Our
names were being called by the airline repeatedly as the last passengers and we had to run
through the airport to board the flight. I had to face lot of trauma,
humiliation & tension. Further, tough they assured me that they would
refund me the amt. on my return, I had to wait another 11 days after my return to get my refund that too after various tel.
calls, mails and submission of my
identity proof, copy of ticket, passport.


The above stated facts show the
casual approach of so called efficient and reputed travel agency. I am a bank
manager & we get lot of official tickets booked by other travel agencies,
but never faced such type of harassment. This was my first and last experience
with GOIBIBO. Now I will never
dare to think of GOIBIBO for any
type of service and would never recommend to any other person for GOIBIBO.

My Booking No: GOBUSbef[protected]

On 2 march 2014 I am suppose to traval in HEBRON Travels from Coimbatore to Chennai. In my ticket some one was boarded when the bus reaches Coimbatore, So the bus driver arranged me another bus which was very horrible.

There was no A/C, bus didnt reach on time and more than that it was a very rough ride.

I was communicating with hebron travels for refund, and they have accepted for refund and it has to be climbed from the goibibo web site.


In addition with this, when i was booking ticket i saw an add posted " Rs 115 flat off on any bus tickets booked via goibibo website on using promo code BUS115. When I entered the code it was invalid. I contacted goibibo customer support immediately asking for the details of promo code, but the agent disconnected the call. My motive was not the 115 off, so I booked the ticket at that instance and it was an very fishy experience.

Points to be noted,
1) Equerry call on promo code to goibibo customer support was disconnected, and when the code is entered which was invalid even though the code expiry date was 31st of march 2014.
"this add was in google search" which made me to book ticket through your website.

2) I didnt travel in my ticket, which some one was travelling in my place, and no proper alteration was provided.
" No multi axil, no A/C, no water bottle, time delay more than all of this an horrible travel with lot of pain".

3) When I wrote an email to goibibo customer support regarding 115 promo code, I got an exact reply

“Further to your query about BUS115 discount offer against the booking ID: GOBUSbef[protected]. We have gone through your all booking details and identified that you did not use any promo code related with offer.

Kindly note whenever you make any booking on our website and put promo code at the time of reservation, system will automatically calculate discount.You have not received discount, as promo code was not accepted/entered properly during your booking.

We do understand your concern however; we would not be able to refund the amount as requested in your recent email.”

@ still now the promo code is not working, and they are making the customer as .
Customer care do not hear what we are saying, atleast they have to check once when the complaint is made, there is no vale for the customers in India.

My booked ticket of rupees 900 for multiaxil is not yet refunded.

Dear Team, Recently I booked my ticket through GOIBIBO on 24 feb to travel on the same day from bangalore to tenkasi (GOBUSd6b[protected] . I got a call from KPN operator that bus was cancelled they asked me to cancel and confirmed that i would get my refund back. Then i called GOIBIBO customer care to cross check it then they cancelled it as Operator Cancelled and i have also got sms saying that refund will be processed in 24 hours. I have also taken confirmation from customer care to book a new ticket with other operator. Immediately i have also booked a ticket through Goibibo site only with SRS operator (GOBUS1a[protected] and next day 25th morning i got an email from ibibo saying that bus was not cancelled and so no refund. I called KPN Head office and they confirmed me that bus was cancelled. Then i called IBIBO customer care i explained everything and asked them to check. First instance they said no it was not cancelled ( i dont know with whom they have checked) then second instance i gave KPN Head office number and GOIBIBO customer care again checked with KPN Head Office and accepted that it was cancelled but still no reply from IBIBO on Refund. I had to travel urgently for Bereavement, in a short while bus operator cancelled the bus and i had to search for another bus to travel immediately, On top of it i am following it up for refund. Overall it was very bad experience by booking it through GOIBIBO not sure what went wrong. But i am being penalised without any reason so far. I followed up with GOIBIBO again still the reply i got from them is still same. I have also found many such cases on GOIBIBO and this is really bad. It will lead to negative publicity about GOIBIBO for sure. Regards, K Subramanian