Ibibo Group / Goibibo Complaints & Reviews

i had boked 2 bus tickets from bangalore to goa by garden city tours and travels date of journey 14/8/2014 .I was surprised to know the ticket booked for the above mentioned bus was not in service from few months, which was enquired by my end to the bus operator not from ibibo. therefore i demanded full return of the sum which was confirmed from ibibo and was asked to wait for 7-10 days for the sum to show in my account but i had to complain again and was informed there was some technical issue from ibibo hence money was not transferred and this happend twice . So i demand my full return along with token of apology as ibibo has wasted my time as well failed to keep its promise .my booking id is gobus0ab[protected].

Dear Sanjay Bhasin and team, I am using this platform because I feel I am not being heard via customer care and another level management chanel set by Goibibo. I would like to report the case of non refund of ticket booking amount after the bus cancellation in last minute by the operator. THE BIGGEST ISSUE IS THE BUS OPERATOR DENIES THAT BUS WAS CANCELLED. To be precise, bus operator cancelled the alternate bus we got offered after the cancellation of first bus we booked and told me that bus in cancelled and we will get the refunds from the booking website. However when I called goibibo after 2 days of this incidence, I got to know that bus operator confirms that bus was not cancelled and and hence goibibo says that I am not eligible for any refunds. I am detailing the incident point wise, below: - I booked the bus for two passengers from goibibo for travel from Hyderabad to Nagpur on July 17. Details of the bus are mentioned below (e-tickets attached): Booking ID: GOBUSb33de[protected] [First booking - Cancelled by operator - goibibo offered alternate bus.] Operator PNR No. SKBRS[protected] Sri Kaleswari Travels, Travel Date: July 18, From Hyderabad to Nagpur, Seat L6, L5 - On July 18 evening, I got a confirmation via sms from the operator that the bus I have booked is cancelled and I should contact the respective booking site. - I called goibibo team the same evening (July 18) and informed about the same. The customer care executive offered me the choice between paid amount refund and another ticket to the same destination. I choose to have bus tickets to the same destination. He confirmed our tickets from Hyderabad to Nagpur via Dhanunjaya AC sleeper bus. Details of alternative bus are given below: Operator PNR No. LMR48332-ND121 [Alternate bus offered by goibibo - Cancelled at last minute - No refund so far.] New Dhanunjaya Travels Travel Date: July 18, From Hyderabad to Nagpur, Seat L1, L2 - We got picked up by Sharma Travel's Volvo bus (bus registration last digits - 8496) from RTA office, Kondapur spot. Phone number of the bus helper is +[protected]. He called us to pick us up from Kondapur to Nampally from where we were suppose to be picked up by actual New Dhanunjaya's travels bus. Also, we were getting calls from New Dhanunjaya Travels from phone no.[protected] to make sure we reach up to the pick up bus in time. - When we reached Nampally point at around 11:15 PM of July 18, as soon as we got down out of the bus, there was a guy from New Dhanunjaya travels standing to check the passengers who have arrived. Once he checked all the passenger names on the list, he told all o[censored]s that the bus in cancelled due to breakdown and we will get the refund from our respective booking websites. - After 2 days of this incidence, I called goibibo helpline, where customer care executive heard my part of story and told me that he will write an email to the bus operator to confirm that if bus was cancelled. Once he gets the confirmation, he will refund the booking amount. - I waited for one day after which I got an email from goibibo (email attached) that bus operator confirmed that bus was not cancelled and I am won't be getting a refund. - I am not sure that what system goibibo has made for simple refund that I have to call so many times and write multiple emails. And even after that I get to know that I am not eligible for refund. Looking forward to your revert and offcourse the refund of the amount and most of all black listing of such bus operators.

Don't believe goibibo for the full refund. i[censored] cancel the ticket they will give u partial refund all the time and will turn back to give your remaining amount. Fully cheating customers money. Even i[censored] cal so many times or drop mails to [protected]@goibibo.com they will never respond properly. They will make you to be back of them. I don't know about hotels and flights. I am facing this problem on bus booking third time. So please be aware.

sir, i have booked two tickets for 'Run Raja Run' movie in Cine Planet for 1.00 pm show on Sunday (3/8/14) through NEt banking (SBH) transaction No.[protected] IGX 6473285. The amount of Rs. 206.42 is credited to [protected]. i request you to kindly confirm my tickets.

In the process of booking an online air ticket from Mumbai to Delhi, amount Rs.3739 was deducted from my account on 25th july, 2014. But there was some error so ticket did not get generated. I sent a mail to ibibo.com that day only but did not receive any response yet. Please look into the matter and give my money back into my account.

I have booked my flight(PNR No-44TVR4)form Mumbai to Lyon for the journey on 9th June 2014 with a total amount of approximately Rs.59000(with reschedule cost), but due to some unforeseen reason I have to cancel my ticket on 7th June 2014.It is more than one and half month since I have cancelled my ticket and I haven't got any refund yet.I have put lot of mail as well as call and the service guy keep telling me that it will be refunded within a week or in 2-3 working days as they have got the refund from airline.Moreover when I called this week on Monday, they are telling me that they have got refund and it will be refunded soon in 2 working days but due to no refund in my account, when I am calling them again then they are telling me that the airline hasn't refunded the amount yet.They are not even giving satisfactory answer and moreover the call is not free and they are putting me on hold for more than 10 minutes everyday.

DTAE...12-Jul[protected]Jul-2014)
TO TRANSFER
INB PayU India
Reference no..[protected]IGW7540505 TRANSFER TO [protected] STATE BANK OF INDIA O
Amout... 608.99
Respected sir...
i made transiction on 12 july for filling a form of bank IDBI for po post...transication amount was 100 rs as i belong to schdule caste...bt instead of 100 rs 608.99 ammount deducated from my SBI account n form also not submitted..i make a call at sbi so after attending my complaints they said forword ur compalint so u...
please kindly help to resolve my issue for wrong deducation...n refund my money as soo as possaible...
sbi compalint no...[protected]
.

i booked spicejet flight from surat (departure 17:00 hrs) to new delhi through goibibo on 23/06/2014 for the travel dt.24/06/2014 & paid Rs.8493/- through HDFC Visa Credit Card. soon i got msg on my mob no-[protected] that Rs. 8493/- had been deducted. further PNR GOFLDb64e [protected] was alloted. thenafter i got msg on 25/06/2014 that my ticket was not confirmed due to technical computer processing error, so txn was unsuccessful. and also that refund would be credited to my HDFC Visa Credit Card A/c after 10 working days. sir, i regret to say that till today, i did not get confirmation from GOIBIBO about any credit made from their side or not. please intimate me soon so i can claim from HDFC BANK authority. COMPLAINANT: SUNIL RAMANLAL KAPADIA MOB:[protected] E-mail: sunil.[protected]@yahoo.com

We had done a group booking from goibibo to a resort for 27/7/2014. Booking ID:127316HTL5VYPQYA Their website said that the rooms were available. We booked 8 rooms and paid the full amount. But after a few days when we called up the resort, they said that no booking was done. When we called the customer care, they said that there was some misunderstanding on rate issue between goibibo and the resort. They kept us hanging for more than 15days, everyday saying that they'll call us back and never returning one single call. PATHETIC SERVICE!!! They would not even let us talk to their managars. Only the customer care support guys (Ajita, Anandita, Amit) would talk to us and procrastinate. Then finally they gave a totally different reason that no rooms are free!!! How is that possible because we booked the rooms which were free! To cross check when we called the resort, they said that the rooms were blocked for us but pending payment from Goibibo. I dont understand why they had to play a game for 15 days! And later answer that there were no rooms free in the first place. TERRIBLE, HORRIBLE SERVICE. Never go for this rubbish site to book your travels since they can cancel it at the last moment! Worst Experience ever!

I tried submitting ITR through tax smile.com Money was deducted while transaction.But it says user not idedntified. I didit on 11-July 2014. Could you please let meknow when I will get teh money back.I attempted thrice for RS 281. Altogether RS 843 was deducted. Please find teh details below [protected]IGW7115705 TRANSFER TO [protected] STATE BANK OF INDIA O 281.00 11-Jul[protected]Jul-2014) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IGW7112510 TRANSFER TO [protected] STATE BANK OF INDIA O 281.00 11-Jul[protected]Jul-2014) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IGW7110579 TRANSFER TO [protected] STATE BANK OF INDIA O

I have submitted my Income tax returns through Tax smile .com
While submitting it asked for payment and teh transaction after deducting money showed that user not identified.

Please find teh transaction below


[protected]IGW7115705 TRANSFER TO [protected] STATE BANK OF INDIA O 281.00
11-Jul[protected]Jul-2014) TO TRANSFER
INB Ibibo Web Pvt. Ltd. [protected]IGW7112510 TRANSFER TO [protected] STATE BANK OF INDIA O 281.00
11-Jul[protected]Jul-2014) TO TRANSFER
INB Ibibo Web Pvt. Ltd. [protected]IGW7110579 TRANSFER TO [protected] STATE BANK OF INDIA O

My booking id is z9vpm. i booked my ticket for three passengers and cancelled for two of them. but my refunded money is not being returned, i called more than 50 times but no proper response or feed back is given.my emailid is [protected]@gmail.com

I have ordered for IFB Dish Washer consumables on 11th July 2014 and made payment thro' SBI vide reference no.12684401 GW7241184 [protected] and the recipient is INB Ibibo web Pvt ltd. But I have so far not received the order confirmation so far.(Till 15 th July 2014.) I suspect That there may be fraud . I request you to kindly redress and refund the amount at the earliest. My Details are given below:- NAME: M. RAMANANDA RAO ADDRESS: 20/799, BRAHMIN STREET, MULAPET, NELLORE-524003. ANDHRA PRADESH

Consumer Complaints GOIBIBO – REFUND NOT GIVEN.

Booking id – GOBUS7F2E[protected]
My journey dated 20 June, 2014 from Agra to Lucknow was booked from goibibo.com, by VOLVO Bus ( Dep time – 10:00 AM from Agra ) . The bus broke down in between Agra and shikowabad (at Toll tax gate) . No arrangements were made by vendor. I had to go from my own . The conductor told that money would be refunded from respective sites . On 21st June I had a talk with company’s representative and he told it would be refunded within 4-5 days .
Till know my refund has not come . Again I had a talk with their representative and they told to wait. I even sent many mails but they always say that we are in talk with the vendor . NOW IT HAS BEEN 25 days since the booking .
And my money is not refunded . Kindly help me .

Dear Sir, I had used mail.ibibo.com from last three years. But now they had closed the sites. Before doing so they have not inform us to take backup of important mail. There are more than 2000/- important mails. Now i need few important mails which are very important for me. Kindly do something for me and reply what to do.

Dear sir, as per of my knowledge i have'nt done any shopping and an amount of Rs.587.67 was deducted from my account in the name of ibibo Web Pvt. Ltd. Ibibo has deducted the amount from my account by mistake or willingly. Please help me with the matter and get my money back.

Hi All, Below is the email I wrote to GOIBIBO - to: management goibibo date: Thu, Jul 3, 2014 at 6:29 PM subject: Re: Complain of Bus Journey mailed-by: gmail.com Will you again say this is happening first time in your operations? 1). Booked a bus ticket as shown below: Booking ID – GOBUSMOB7370e[protected] PNR- XES4FX 2). My wife and 4 year old kid was travelling alone due to some emergencies: 2). When they entered in the bus somebody else was sitting on the booked seat(1st and 2nd number seat) 3). when we asked about this to the operator they said madam you can sit on the other sit seat 3rd and 4th numbers by mistake this ticket number 1st and 2nd is booked 2 times due to online transaction failures Please note there is no prior notification from bus operator side directly to the travelers 4). after their request my wife shifted to other seat which was 3rd and 4th number 5). In shridi somebody came in midnight and asked is very bad manner saying 3 and 4 number seats are booked on our name, they were shouted like anything on my wife and fighting like a tow market 7). My wife was afraid and she called me and I agreed her to be calm and shift to the given seat that seat number was 5th and 6th number which was one of the worst seat and not even safer. My Question are: 1). How to booked same seat to two different person? 2). If this is happened from bus operator side, did not they informed you about this change? 3). Should not this be prior inform to the passenger who is travelling? 4). Does not highways are safe for travel in nights for ladies and kids? Please reply so that I can logged further complaints . Thanks - I am still waiting for there reply. Thanks

INB Ibibo Web Pvt. Ltd.[protected]IGH9494462 TRANSFER TO [protected] INTERNET BANKING-SBBJO
3337.10 /-
i have'nt done any shopping and an amount of 3337.10 /- was deducted from
my account in the name of ibibo Web Pvt. Ltd. Ibibo has deducted the
amount from my account by some fraud. Please help me with the matter and
get my money back.
thanks &regards, --

Vinod Kumawat
VPO-Danta, Teh-Dantaramgarh,
Distt-Sikar (Raj.) Pin-332702
Contact Person : Vinod Kumawat
Contact Number : +91-[protected], [protected]

We had a trip to Nainital recently vide above mentioned booking ID but I am Sorry to say that we had a very bad experience at The Emily. Though we liked the place at first sight, the management there was pathetic. There was no dedicated reception and nobody was there to take care of guests. We had to go to staff room/kitchen again and again for basic requirements like drinking water and milk for baby. We asked for drop to mall road In evening but cab didn't come for one and a half hour. Our entire evening was spoiled waiting at the lawn. Worse was when there was no water in washrooms next morning. There was no one around to listen to our problem and again our time was wasted looking for some help. Finally we managed to speak to the manager over phone and he shifted us to another property which was little better managed but not upto the mark. We went there just for 2 days to relax and enjoy but we ended up in struggling to find comfortable stay. We booked first time through goibibo and had a nightmare experience. The details and claims mentioned at Goibibo website proved to be false. It was all misleading information and looks like fraudulent. Also, the tariff mentioned at hotel premises was Rs. 3000 plus 17.42% taxes, while we were charged approx Rs. 6500 for a standard room. Our entire trip was spoiled just because of false claims by Goibibo. Furtehr, when I mail them about my experience they just said they will share the complaint with Hotel which they didn't even after 8 days of my mail. They seem to be not interested in their customers pains.

To be very frank, Goibibo, the very favorite booking site, till my last trip. the discount coupons makes them uncomparable to any bookings site in India, navigating thru-out the site is excellent, easily understandable and they quickly makes refund. With all the goods said, here comes the attractive aftermath of their business after booking. I’ve booked for one night stay at a famous 4-star hotel in Chennai. I’ve cleared all payments including all sort of taxes prior. And I went to the hotel at 11pm, next day checked out before 6 hours ahead of my actual time to catch my transport. While checking out, hotel management in any hotels usually check for any outstanding payments(like the usage of their snacks or any others), in my case, they’ve asked me to pay 2500 rupees as a tax, even though having the fact that, I cleared all payments online before. I explained them, I’ve made all the so-said taxes and asked them to check the voucher print. But, those uneducated craps replied me you’ve only paid them and not to us. Then, I immediately called up Goibibo customer support at that urgent situation, and hardly waited for about 8 minutes to get them connected. Then I’m transferred to the hotel-issue handling department. there comes the unknown fact of tat favorite site(hate to say like now). A lady answered, and I explained her all the happenings there, and hearing to all, she replied in a very cool attitude "um-um. ohho. I can’t solve this sort of issues." Further while responding her to check atleast my payment on tax, she exactly done like "haha. we got nothing to do with what hotel management is asking you in this regard, I think you may need to follow them" the heck, you bi h, how can you hesitate to say them when I PAID ALL THEIR TAXES TO YOU, and for, what the f k you sit there to take calls. you crappy creature, you won’t deserve a single penny they pay you. And know what, you can’t spend even a single second as a customer-support faculty anywhere in this world other than Goibibo. Definitely not going to turn to this site over again. And for you Goibibo CEO’s and profit makers, don’t think of long live with such illiterate customer-support, and you are actually paying them to spoil each your efforts and ruin business.