Ibibo Group / Goibibo Complaints & Reviews

I have experienced the most dismal level of customer service from Goibibo. Here’s my experience:
I had done booking for a round trip flight from Mumbai (Departure 6th Feb to Bangkok (departure 12th Feb) for an Air India flight.

However, I had to postpone my trip due to the political unrest in Bangkok as the Thailand government declared an emergency & also warned tourists. I contacted your helpdesk on 3 different...

Dear sir /madam
I had booked one bus ticket from goibibo.com on feb 8 2014
My booking number is : gobus052d[protected]
Sorry to say but I was highly disappointed to know that such renowned travel website can too cheat the customer.
As per your discount code or promotional code what ever u call it, I too
typed the code to get the discount .my code was BUS115 .i tried getting
the code from online...

i canceled a flight ticket on 21jan. date of travel was 12 feb. (mumbai to chandigarh) pnr is MV6UH1 my mobile no. is[protected] email id is [protected]@gmail.com. but thay didnt refund my money yet... i have sent many mails and and many time i have talked with customer care. thay are saying that my refund has been refunded to my gocash account but i did nt get the the refund yet and i have sent the screen shots of my account to the company...

I booked 4 tickets (450 per head) from Mumbai to Nashik journey. The total cost should have been Rs.1800, but I was eronnesoulsy charged Rs. 1900. (100 Rs extra)
Despite calling several times and logging complaints, the issue is yet to be resolved. The journey date was 10th Jan. Its 27th Jan now and still no response from the red bus support team....

Hi, I have booked a bus ticket with GOIBIBO on Jan 4th, 2014 from Hyderabad to Mumbai for date Jan 4th, 2014 with booking id GOBUS677bc[protected]. I have reached boarding point one hour before the boarding time. I have called operator (number given in ticket) to know the bus location and when it will reach boarding point. But the bus operator replied that the bus has cancelled due to RTO check-up. Then I called GOIBIBO customer care...

I had a very bad experience with goibibo.com. The hotels rates in your list are not at all upto date. I had booked for a room in Swinsea resort in goa.The charges which was shown on your website is different from what the actual price is.As a result i ended up paying more, It was a totally embarissing situation that i faced. Other sites offer better services than yours and ill never again use goibibo.com. Ill even make sure that all my collegues...

Total amount was displayed as 25892. So I clicked on "make payment" and made the payment. But I was charged 27342. When I contacted GoIbibo customer care, I was told that I should read terms and conditions where 290/person is hidden. As a website charging money from the customer for a service, isn't it their duty to display the total chargeable amount properly before accepting payment? Why is the onus on the customer to find...

hi i had booked my hotel from this site on 6th jan 2014..my id ''htl8cxf36q''. i had cancelled this booking again on 7th jan 2014, that time i had received a SMS to my mobile that says ur hotel booking was cancelled and amount will transfer within 3-5 working days.But still i didnt receive money.now i checked cancellation status but its shows ticket as confirmed..This totally making me very upset on ur service. pls reply.There...

I have booked a ticket from Amalapuram to hyderabad on 1st january 2014 in goibibo website for orange travels bus.
Before 4hours of departure operator of orange travels made a phone call from number [protected] to my registered number and said "Due to some RTO issues bus service got cancelled". The bus was supposed to start at 7.40P.M in my boarding point.
I have waited in my boarding point for alternate journey from...

Dear Sir, We booked a ticket for Delhi to Kanpur[protected], they provide us above cited ticket with detail pick point METRO PILLER NO. 177 near KOSHAMBI Metro Station Anand vihar departure time 23.30 PM. Passenger reach there in time by last Metro and contact to operator 23.30 and get information after 10 minutes Bus reached near piller no. 180 but after that last information all the nos. not reachable at last we contact to Customer...

Hi, This is in regards to the refund issues I am facing with Gobibibo.com. I have booked my flights tickets of Thai Airways through Goibibo.com. Due to some Visa issues I had to reschedule my connecting flight tickets. I contacted Goibibo.com for rescheduling the tickets and they charged my Rs. 3902 for two tickets. I found the same incorrect because I read the thai airways policy that there are no charges for rescheduling the tickets....

I have booked ticket in Shameem travels from Bangalore to Hyderabad on Sept 16th, 2013 for travel on 31st October 2013 with boarding point as Hebbal. The departure time mentioned was 10.15pm. I started from my place at 8pm and reached boarding point by 9.45pm. The bus did turn up till 10.25pm and gave call to the operator of Shameem travels. He said Bus just left to Majestic and it will take half and hour more. The bus didn't come till...

I booked a bus on Oct. 4, 2013 for travelling from Bangalore to Kollam for travelling on 8th October. I went there to board the bus on that day at the landmark provided (Opp.Ayyappa Temple, Bata showroom, Downstairs, Madiwala. MADIWALA (KPN Travels)) They said that the bus was cancelled. They didnt even provide me an option of another bus. I couldn't travel that day. Later on Oct 11th I send them a mail for refund. I didnt get a...

AFTER TWO HOURS OF GOOGLE SEARCH, I DECIDED TO USE THESE CHEATS TO BUY TICKETS FOR A FAMILY OF 5 ON A RETURN DOMESTIC FLIGHT. THESE CHEATS LURE YOU WITH A DISCOUNT BUT THEN CHARGE A CONVENIENCE FEE OF RS 290 PER PASSENGER WHICH IS NOT CLEARLY STATED. THEY STATE RS 290 PER BOOKING BUT CHARGE PER PERSON! EVENTUALLY, THE COST OF THE FLIGHT IS MORE THAN ANY OTHER WEBSITE INCLUDING SPICEJET WEBSITE ITSEL[censored] WHEN I RANG THEM, THEY THREATEN...

I booked two bus ticket on goibibo website claiming that the bus would leave from Delhi at 5:15 p.m. and will reach Mandi(Himachal) at 01:45 a.m. At Karnal, the conductor told me that the bus will not reach Mandi before 6/7 a.m. and the time is wrongly displayed on website. I had a word with the bus vendor and he also says the same(recording is available for the same). I had to take a bus back for Gurgaon as i was supposed to leave from Mandi...

I booked the Bus ticket from goibibo.com. Online booking for date 11/Oct/2013 on 10/Oct/2013 around 9.15pm. Than i realize the ticket was booked for same date 10/oct/2013 instead of 11/oct/2013. I have selected the right date but i don't know how the date has been changed. With in 15mint of booking i have drop a email to goibibo to cancel my ticket. Than i called to there customer care number and after a long wait i got connected to...

I purchased two night hotel staying in Hotel Suriya International Chennai from Goibibo.com, an online travel portal.Although I am married, the hotel did not allow I and my wife to check in as we were not carrying marriage proof (both o[censored] had photo ID). This is completely justified from hotel' side. Goibibo never communicated that for married couple, marriage proof is required to check-in. Their confirmation mail is completely misguiding...

Sir, I had booked a 2 way International Flight ticket on 26th August 2013 through GOIBIBO from DAMMAM TO BANGALROE AND RETURN on JETAIRWAYS costing Rs.28,571/-. However due to my vacation problem from the company, I had to cancel my ticket within 2 days from booking. I cancelled my ticket through GOibibo online process. To confirm my cancellation, I called their customer service # [protected] and gave the ticket details, and the representative...

1) (04-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 32168811IGJ8080409 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 505.27 2) (31-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 35844898IGK6141292 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 415.27 3) (25-Aug-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 39659058IGL3543219 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 891.45 These three transactions happened...

I booked a flight ticket on goibibo.com, i choose this site because it was offering Free coupons for shopping worth 5000/- at https://www.goibibo.com/offers/5000/ at it had snapdeal coupon for flat 25% online shopping, but after order completion i received the coupon mail but thata doesn't hai Snap Deal coupon. This was not expected from such a reputed site, it's quite clear goibibo fooling customers. That coupon was the only reason...