[Resolved] Ibibo Group / Goibibo — online transaction for hotel booking

 
5 Reviews
 Prasant Hardikar on Aug 8, 2018
Dear sir / madam

Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.

So kindly look into the matter and resolve this issue asap

Details are as below :

Name mrs nivedita prashant hardikar
Card no[protected]
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. Hardikar@gmail.com
Contact no [protected] / [protected]

Pass book image attached

Regards nivedita hardikar

online transaction for hotel booking
Complaint marked as Resolved Sep 9, 2018

Complaint Status


[Aug 08, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Aug 09, 2018
Hi Nivedita,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.
Updated by Prasant Hardikar, Aug 23, 2018
waiting for Your valued reply

Regards

Nivedita Hardikar
Updated by Prasant Hardikar, Aug 23, 2018
ID 1745113
Transaction ID GOHTLDV3AQGF7GQ
Pay type collect
PG Request time May 12 2018 12.47pm
PG Response time May 12 2018 12.47pm
Status failure
Extended status time out
PG mmt pass
Amount 9246/_
Vertical Hotel
pg txn ID M[protected]
Bank txn ID none
Txn type normal
Email madhuharip@icloud.com
Mobile no[protected]

This information is provided by my bank ( Bank of India)

Regards
Nivedita Hardikar
Complaint comments  4 Comments     Updated: Share0Tweet0Share0

Comments

Dear Sir / MADAM

Earlier on Monday 6th May i launched a complaint for the same. Then in the afternoon Phone calls are came saying that we are from IBIBO GROUP & give your card details i e cvc no otp no . And they ask bank balance also.
they told me that he wants to transfer that amount to my debit card account.
Two days they are calling me. Today no calls from them. They called me from two/three various mobile numbers.

Kindly looked into the matter.

Regards

Nivedita Hardikar
IDID 1745113
Transaction ID GOHTLDV3AQGF7GQ
Pay type collect
PG Request time May 12 2018 12.47pm
PG Response time May 12 2018 12.47pm
Status failure
Extended status time out
PG mmt pass
Amount 9246/_
Vertical Hotel
pg txn ID M[protected]
Bank txn ID none
Txn type normal
Email madhuharip@icloud.com
Mobile no[protected]

This information is provided by my bank ( Bank of India)

Regards
Nivedita Hardikar
Waiting for Your Valued reply.
waiting for Your valued reply

Regards
Nivedita Hardikar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    40%
    Complaints
    1390
    Pending
    108
    Resolved
    526
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - online transaction for hotel booking