[Resolved] Ibibo Group / Goibibo — online transaction for hotel booking
PrPrasant Hardikar on Aug 8, 2018
Dear sir / madam
Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.
So kindly look into the matter and resolve this issue asap
Details are as below :
Name mrs nivedita prashant hardikar
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. Hardikar@gmail.com
Contact no [protected] / [protected]
Pass book image attached
Regards nivedita hardikar
Complaint marked as Resolved Sep 9, 2018
[Aug 08, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Aug 09, 2018
Greetings from Goibibo.com.
We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.
Please provide us with the following details: -
• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
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