[Resolved]  Ibibo Group / Goibibo — online transaction for hotel booking

Dear sir / madam

Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.

So kindly look into the matter and resolve this issue asap

Details are as below :

Name mrs nivedita prashant hardikar
Card no[protected]
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. [protected]@gmail.com
Contact no [protected] / [protected]

Pass book image attached

Regards nivedita hardikar
+1 photos
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Sep 9, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Nivedita,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.
Aug 23, 2018
Updated by Prasant Hardikar
waiting for Your valued reply

Regards

Nivedita Hardikar
Aug 23, 2018
Updated by Prasant Hardikar
ID 1745113
Transaction ID GOHTLDV3AQGF7GQ
Pay type collect
PG Request time May 12 2018 12.47pm
PG Response time May 12 2018 12.47pm
Status failure
Extended status time out
PG mmt pass
Amount 9246/_
Vertical Hotel
pg txn ID M[protected]
Bank txn ID none
Txn type normal
Email [protected]@icloud.com
Mobile no[protected]

This information is provided by my bank ( Bank of India)

Regards
Nivedita Hardikar
Complaint comments 

Comments

Dear Sir / MADAM

Earlier on Monday 6th May i launched a complaint for the same. Then in the afternoon Phone calls are came saying that we are from IBIBO GROUP & give your card details i e cvc no otp no . And they ask bank balance also.
they told me that he wants to transfer that amount to my debit card account.
Two days they are calling me. Today no calls from them. They called me from two/three various mobile numbers.

Kindly looked into the matter.

Regards

Nivedita Hardikar
IDID 1745113
Transaction ID GOHTLDV3AQGF7GQ
Pay type collect
PG Request time May 12 2018 12.47pm
PG Response time May 12 2018 12.47pm
Status failure
Extended status time out
PG mmt pass
Amount 9246/_
Vertical Hotel
pg txn ID M[protected]
Bank txn ID none
Txn type normal
Email [protected]@icloud.com
Mobile no[protected]

This information is provided by my bank ( Bank of India)

Regards
Nivedita Hardikar
Waiting for Your Valued reply.
waiting for Your valued reply

Regards
Nivedita Hardikar

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