Ibibo Group / Goibibo Complaints & Reviews

I had cancelled a refundable flight which i booked from goibibo almost 3 weeks back and while cancelling the ticket online i was shown a refund amount of 58653 inr however after following up for almost 2 weeks i was refunded only 36768 inr was refunded. I have called go ibibo support multiple times and created multiple tickets online asking why the full amount shown in the cancellation receipt is not refunded. I am not getting any response from go ibibo and even the customer support is not reachable.

Sir my booking of train in 2 sep but booking failed. My amount of 509.64 debited from my account. Then 509.64 amount refund on goibibo cash. Today my amount is not in goibibo cash and not in my account. Please refund my amount in my bank account mob [protected] my booking is trnaf4fitaozl2. Customer support team dates my refund in my bank account 5-14 days but not refund in my bank account after 25 days

I was book a car from lucknow airport to kanpur on yesterday.
I pay your payable amount ₹1243/- but i was not received any car numbers or booking confirmation not in sms nor in email. But payment was debited.
No trip shows in your app’s my trip section.
I was trying so many times in app’s help section but the result is null.
Then i take other company’s cab and come to kanpur.
Now tell you where is my money and my trip.
Waiting for your reply.
Regards
Anurag gupta
Kanpur
Mobile-[protected]

Dear
Sir / madam
I am satya dev from uttar pradesh, i have booked the train ticket online for my brother mr, gyan prakash from surat to mathura nz. Yuva no. 12247.
Money debit my sbi account but ticket not booked.

Bank details blow: to transfer inb ibibo group pvt. Ltd.
Ref. No. : [protected]igaekyjds3 debit. 780. Rs
Please sir fin dout the problem and send the ticket.
Passenger name. : gyan prakash
Surat (St) to mathura (Mtj) on 26 oct.
Email. [protected]@gmail.com

This is to inform you that i have wrongly made a payment of rs 7148/- to ibibo by net banking from my account number [protected] of corporation bank branch lucknow on 25/09/2018. Account is with the name of the modular interiors.
Kindly refund my money at earliest.
For any concern contact me on my mobile number-[protected].
Thanks
Shubham agarwal

Hello Team,
I tried booking a flight from Bengaluru to Hyderabad on 18th November, the amount has been debited from my account but the ticket has not been generated. I have been informed by your customer care executive that it is a payment failure and the amount will be refunded to me.
Please look into this immediately and confirm the same.
Please refer to the Service Ref Number in the subject line of the email.

Thank you,
Shaunak Chakrabartty

Query no: GOFLDIOS24d5e[protected]

Dear Team,
I have made a school fee payment for my son on 19/8/2018 through the web site
http://www.bvbpoochatty.in/index.html through internet banking. After finishing all the transaction I got an error message screen.
Now the amount is debited from my federal bank account but not yet credited to the school account. Please do the necessary. The transaction details is
Ref : FN/SHP/[protected]/[protected]/IBIBO WEB PRIVATE LTD
Date :[protected]
Amount : 11, 083.90

I have paid for room yesterday at guruvayur. An amount of ₹ 633 was paid by me. Neither the room was booked by goibibo.com nor are they returning my amount now. Feeling cheated by goibibo. Never ever going to use or recommend these people for any use in the future. The transaction id has been provided here. Attaching the payment proof herewith. Really sad with goibibo.

I recently booked hotel for my colleague who was visiting chennai for official purpose.
I booked oyo 7224 krishna prasad in chennai (Booking id: htlpyy8v63) for september 20th 2018.
She reached late night and was searching for the hotel, shockingly there was no such hotel in that given premises. She searched for nearly 1 and half hour and later had to opt for other available hotel in the area.
I have already paid via online payment. I really want to take this situation very strictly and will officially register complaint in consumer court so we can highlight this big issue.
Money wasted, colleague went from lot of trauma.
Will never trust goibibo again.

I reserved train ticket from Bangalore to Ujjain through Goibibo app on 23rd September-2018, at 19.50 hours.
Goibibo reference number is TRNIF52NFF9GII and I received train ticket for this reference number and an amount of rupees 3780.64 was deducted at Citrusp* Goibibo.
But above mentioned amount of rupees 3780.64 was deducted twice and reference numbers provided are as under but no ticket is booked through these numbers
Reference number TRNIF52NA6KGDJ
Reference number TRNIF52NB30VOJ
Since only one ticket is booked from bangalore to Ujjain and amount was deducted twice, you are requested to refund the excess deducted amount.
Thanks

SESHAGIRI RAO

Yesterday i booked a bus with goibibo. From belgaum to mumbai. My boarding point was couvery travels, pb road, opposite to market police station, belgaum. Yesterday there was some issue in belgaum so i called to the number provided.
The number provided was belonging to couvery travels and he said we dont have any realtions to meenakshi travels. I had the ticket for meenakshi travels. They said weekly 2-3 passangers come here and got frustrated due to this. We haven't got any response from other two numbers. We searched google and found a number for meenakshi travels. They said wait at highway and driver will call you at departure, he asked for seat number that was u10. We haven't received any calls from them and no clue that where the bus is. It is showing that i have already traveled by this bus. I haven't received any regarding cancellation of bus or boarding. I want my money to get refunded. Please take some action over this issue.

My ticket details are as follows:
Operator pnr no. -
Ts[protected]wamo/412136/bellary to mumbai
Booking id - gobusandd4c806c5d9
Journey date - 23 september 2018
Time - 23:30
Seat number - u10

Please take some action and refund my ticket amount.

Dear sir, our tour on 18 tsept from mumbai international airport to kathmandu 4 passenger by nepal airlines.in ur doc u advised us to carry photo id / paasport. We had carried all photo id except voters card & pasport. & airport authority disallowed the admissiontoflight. & this has caused cancellation of hotel at ktm. Total pecuniary loss involved is around 42000/-.

I am sanjay singh chauhan using goibibo for hotel and flight booking since 2years. They blocked my gocash wallet without any information regarding the same. I have earned a good amount of gocash from my reviews and previous booking. The reason they are giving is not at all genuine that there is risk from your account. I need to make new bookings and want to avail my gocash+ please help me out with this. I want my wallet to be unlocked as soon as possible.

Booked krabi to bangalore for 10feb 2019 ticket twice.
Payment got deducted and booking was showing pending for more than 4 hours
After contacting customer care booking was cancelled and status was made to refund.
I am in a situation where my creditcard is been blocked for 54k which is not small amount and no update on when it will be refunded.
There is some serious problem in application where in airline price are been verified after the payment is been done wherein it should be checked before the payment option.

This repeated incident has broke my trust and reailblity from goibibo, will advice other also goibibo not a good option for international booking.

I booked bus tickets from pondicherry to bangalore for 2nd october. While selecting the bus type i selected non ac sleeper instead of ac sleeper. Within 5 minutes of realizing my mistake, i have been trying to amend the bookings but the service provider is charging cancellation charges. Go ibibo customer care is asking to check with bus service provider while bus service provider is asking to check with the go ibibo customer care. I dont see why i should pay cancellation charge if i do not get any option for modification of my tickets that is booked just 5 minutes ago. I would prefer going for other applications for booking if this is the case.

I have paid the food licence renewal fees of rs. 7504.72 through fssai portal on 25 july 2018 with the help of my union bank of india net banking but neither had i received "form b"nor the amount has been reverted back to my account. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved.
Payment details :
Bank : union bank of india.
Payment mode : net banking
Date : 25july 2018
Payment ref. No. [protected]
Biller name ibibo web pvt ltd

Thanks
Your faithfully

Prahlad borah
Mobile [protected]

I purchased a ba ticket boston-london-bombay at 1, 29, 299/- as it was listed as a premium economy ticket on kayak being sold through goibibo. I was surprised to find out its an economy ticket. Both kayak and goibibo have washed their hands off the episode despite several communications with them on twitter and e mail. I have preserved the screen shots which clearly indicate the ticket being offered is premium economy and not economy class.

I booked a connected flight just because of my baggage's which is 2*23, and i booked delhi to chelyabinsk.
1st flight pnr status is not matching with 2nd one
So the flight is saying you have to pay 100 euro for extra baggage
So please refund my amount because if i have to pay for baggage so why i need to 2nd flight connected. Please do something i have flight on 9th october. I am a student and i have limited amount and they did this to me. Please help me
Pnr-reolbs
Pnr-oyapvp
—
I also booked another flight delhi to yekaterinburg which is having the same pnr in the both flight so please change the status of mine otherwise pay me the extra baggage cost or refund my whole money because you did a fraud with me.

I booked/purchased a round trip of 4 persons from new delhi to goa on 01/02/2019 and return from goa to new delhi on 05/02/2019. But you have issued me wrong ticket confirmations as from goa to new delhi on 01/02/2019 and return from new delhi to goa on 05/02/2019. I have made several complaints and requests to correct the position till date, but my all requests have gone unattended and futile. Please attend on priority to satisfy your customer need.
Yours sincerely,
Kishorri lal sharma
Mobile [protected]
Kls.[protected]@gmail.com

Hello,

I have done two bookings in the name of mr vidyadharan on goibibo on 12 september for the the sun siyam iru fushi resort, maldives from sep 24 to sep 28 for rs. 78227 (Booking no: htlcqxtv7y & htlydq5txs). I got the booking confirmation as well from goibibo. The e tickets are attached. The confirmations say - "your hotel booking is confirmed. No need to call us to reconfirm this booking. Your eticket is attached with the email sent to your email-id". Accordingly, i made my air ticket bookings for rs 44276. Attached my ticket invoice.

I received a mail from hotel saying the booking is cancelled. When i rechecked with the hotel, i was informed - "further to our tele-conversation, we regret to inform that the booking has been cancelled as the condition was not met by goibibo.com for this particular booking. We also have informed the goibibo.com of the cancellation."

I have called several times to report the same to goibibo customer support and have not got a proper response. They promised to get back but do not do so. I, inturn, call them back and they put me on hold. A lady has now called me threatened not to call back again.

They are dodging me and robbing me of my hard earned money. I am scared and the mental agony it has caused me is hurting me.

Request you to look into the issue and help me get me my hard money rs. 177553 (Rs. 122553 - towards my expenses (78227 + 44276) + rs 50000 - towards the pain and agony caused to me.)

Regards
Vidyadharan