Ibibo Group / Goibibo Complaints & Reviews

On 8th of oct 2018, i booked a ticket for 1st nov 2018 through the goibibo mobile app and for that i paid rs 300 extra for a free cancellation but what i recieved is a ticket for 31st oct and that too on partial cancellation charging rs1800 for the cancellation.

Now i'm unable to connect yo the customer service as they have two no. S available online noth of which are not working.

I've also put a grievance with request id 25105748, but haven't received a reply yet.

I booked a hotel in mysore to stay from 19 sep to 22 sep. I have cancelled the booking and goibibo confirmed me with an email that they will refund the booked amount in 14 working days. After 14 working days, i called the customer care to provide the refund status. But there was no response from them after calling them for 10-15 times. Customer care person started behaving rudely, by disconnecting the call in between. I need to know the status of my refund.

Dear sir / madam
I have book the train ticket for 6th October and 9th October from Dadar to Solapur and return payment has been debited but no confirmation come .i want my refund .
Try to call toll free no no one is picking up iam sending the payment debited proof.
Pls revert me back as soon as possible.
Apurva...

BOI - Rs 600 has been Debited to Your Ac XX7118 from POS-WWW GOIBIBO on 01-10-18.Avl Bal 1990.06.

BOI - Rs 1470 has been Debited to Your Ac XX7118 from POS-RAZORPAY GOIBIBO on 01-10-18.Avl Bal 520.06.

Sir
I am the client of goibibo in last 5 years. Mostely not done any problem in your side last 2 or 3 times i have trying to book a train ticket through your app. Payment deducted successfully by my side but ticket not book.
And also not refund me.
This proof of deduction
You swiped card for rs.653 from 70014764 at razorpaygoibibojaipurrjin with txn no[protected] on 01/10/2018.
Please help me for refund my valuable money.
If your not anle to i was taking legal action on your company.
Your client
Narwade k a

I was paying 270rs on 16sep at ibibo. Money was deducted from my account but i neither received any ticket nor money get refunded to my account. I filed a complaint with upi as well as my payment bank sbi they responded me that they have done the payment to ibibo.
Note - more details being attached to the image given below.
Transaction id —[protected]
Time = 8.14.18
Please help me with this.
Thank you.

Date – 05/10/2018
To,
Goibibo
Sub: mistake in your mobile application

I, bhavin b.jhaveri had booked the tickets to Singapore through mobile application for 4th Nov 2018 and return on 13th nov 2018. But when I booked the tickets it came to 13th April. So this is the biggest error in date. Immediately I called to goibgo call centre regarding this above matter but no one was picking up the calls. I had sent the 4 pages screen shots through e-mail. Next day, early morning I had discussed this matter with the staff on the same call centre number. The person told that they will look into the matter and they will revert me back. But till now no calls from their side. Even I tried to call today also. But I am not getting the proper reply. My full family including my child is travelling on 13th Nov so how can I book for 13th April? They have launched the complaint and the complaint no is 25007211. Now recently, I received the message as, ” your ticket 25036543 has been marked resolved.” How is this possible? No calls from your side and just sending such message. How can you resolve this? I have marked, there are few complaints which I saw on complain box was the same as mine for the Singapore flights. I think this problem has been faced by many. So there may be fault in your mobile application. Please check and revert me back. Kindly do not close my complain without discussing with me. The problem has not been still solved.

I tried to add ola money through ola app on iphone for the first time with following details:

Ref no. : stubp[protected]
Dated: 05.10.18
Time : 11:55 a. M. (Approx.)
Amount: rs. 200

Money has been debited from my account in bank of india but instead of getting a recharge, i received the message as transaction failed.

Now the money is neither shown as ola money nor refunded in my bank account.

Kindly look in to the matter and take appropriate action as soon as possible.

Thanks.

My payment detail to your company is received "thank you for using state bank internet banking. Reference no. For ibibo group pvt ltd transaction of rs. 150.0 from a/c ending 9318 on 04-oct-18 at 09:25 is igaemlfxf4."
Neither pnr details received nor refunded the cost of tickets booked by me and my mother. Please clarify the same at the earliest.

I was many time complaint for my request id 24979003 in goibibo help section and customer care service but not response by them.only send email it resolve.
I booked train ticket for 25 october from bikaner to howrah but it was not made by goibibo and amount was refund to my gocash plus . But after a day that refund amount was not show in my goibibo wallet

Dear team,

Please check that this is second time that commission is deducted but guest not arrived and still payment not reversed for the same done in july 2018.
Make sure this will not happen again in future
This is the second time you are deducting commission while guest not check-in to the hotel and no-show done on the same day.

From
Hotelier management

Domestic flight booking cancelled but no refund or re-booking options from the goibibo websites. The customer care is non operational.

I received an email from goibibo team that my flight from delhi to kolkata (Flight number - 9w195) for 30th october 2018 became non-operational.

But when i visited their website from my login, the status is still showing that booking is confirmed. There is no options provided for refund or alternate booking of new flight.

Their customer service number is also not operational. Kindly help

My booking id is - tua5gt31i

Regards,
Jayanta kumar das
[protected]
Jayanta. [protected]@yahoo.com

Sir I booked to and fro tickets from Delhi to Goa on 7th October instead of booking on 7th November GO AIR G8-286 PNR B4TRKP and for return on 10th october instead of 10th November AIR ASIA I5-759 PNR:MN4H5C due to wrong booking of ticket dates I cancelled the ticket now the help desk guy someone Mr.Pradeep narula ji first said the ticket is not booked while he put me on hold after 2mins he said sorry we cannot retrieve your money . Sir I booked the ticket for Rs 19950/- now I am getting a refund if 5000 something it's a huge difference for me I am not rich . I cannot afford this huge amount sorry . Please help me retrieve my money

Hi, i booked a flight from krabi to bangkok on sep 29 and the booking got aborted. Later i got a mail saying "your booking was not confirmed because the flight and fare selected by you got expired by the time you reached the confirmation page". If it was expired then why was i allowed to proceed with the payment? The booking id was goflic[protected]. The full amount got refunded to me at this time. Then i got a mail from gaurav raj of go care team repeating the same information.
I trusted this site and went ahead with booking the same flight a 2nd time. This happened after 12hrs of the first failed attempt. This time in the search result page the amount shown was different from the one i got while paying the amount with a reason given that due to high demand. I paid that higher amount and that booking went under process and i got a mail later giving the same reason as the 1st failed attempt. This time they deducted rs:100/- as penalty for using your site for booking (Instead of helping me with the booking)!!. I replied to mr gaurav stating that i want the full amount to be reimbursed and am frustrated with the service. I didn't get any further reply from him. My money has not yet been given back.

Why should i pay a penalty for a problem with your site? If there is a rate change (The same amount was showing in your site for 12 hours consistently) and i paid the increased rate (Rs: 500/- more than what was shown in the search result page) then why is the booking got aborted 2nd time also giving the same reason as 1st time?

I want my full money to be reimbursed as soon as possible so that i can book elsewhere. I don't know why should anyone be using this site for booking just because it show a lower price in the search result page!! My experience with goibibo has been very very bad and within the last 2 weeks i lost count of the number of issues that i have faced and cases i had to raise.

I travelled from hyderabad to kolkata on 16th sep, 2018. My pnr is fbqgps. While web check-in, i booked a seat from the seats which were available. Rs. 600 was deducted from my account but the seat was never booked. I even have the reference number of the bank that it got deducted. Then when i called your support care, the person talking she booked me a seat which was of 0 denomination and she said whatever money i had spent on the previous seat it would get refunded to your bank account in 7-10 days. It has been 2 weeks and it has not yet been refunded. Kindly help

Respected sir / madam
Subject: request for refund

This is krishnapiritha krishnamurti. I had booked a ticket from your app for a travel from coimbatore international airport to singapore changi airport yesterday (29 sep 2018) at 5.17pm. The travel was on 29 sep 2018 by 11.15 pm in air india express. I have attached the e-ticket which i received from your app below. I had already booked the ticket directly through the airways for which i didnot receive any acknowledgement. It was an emergency to book the ticket because of which i booked one from your app. It was a critical situation for me as my father passed away yesterday and i had to attend the funeral. The ticket was issued in which refundable was highlighted. It was more than an hour since we booked a ticket through the airways. As soon as your ticket arrived, we received the ticket from the airways. This was the reason why i had to cancel the booking from your app. As your app stated that the ticket was refundable i cancelled it. I had cancelled it immediately after the booking was confirmed. But now goibibo states that your ticket cannot be refunded which i don't agree. This was my first experience using your app which was a worst one.
Pnr number of the ticket:
Pnr-egojhi
Booking id: ixegojhi
Amount paid: ₹7, 180

Tickets booked from Mumbai to coimbatore

Ref no payment by kotak Card 266730

Where are ticket
Call me [protected]
Dear NISHITH SANGHVI,

Your request for Goibibo Flight Booking via Kotak Mobile Banking has been processed successfully on 29-SEP-2018.

Transaction details:

Credit Card Number: xx7171
Amount: INR 19132
Transaction Reference Number: [protected]

I booked a flight ticket from Bangalore to Pune through Goibibo using No Cost Emi for 3 months with HDFC credit card. 2 days later I got a message informing that my payment has been converted to 6 months emi with 13% interest rate.
I raised concern for this to which Goibibo support centre firstly tried to blame Hdfc bank for this issue. I got to know that this problem is from Goibibo’s end, so I again raised a complaint to them. This time they raised the issue to their concerned team by opening a ticket. Today I got a mail frol them that your ticket has been marked as resolved.
Without resolving the issue they have closed the ticket and i didnt get any single call from them pertaining to this issue. I have called them again and they have made the ticket as pending again.
They are literally not helping rather wasting my time and trying to fool me.
I request to please look into the matter and help me.
Request ticket no. raised by Goibibo[protected]

Today, i. E. 29.9.18, i booked a railway ticket bearing booking id no. Trndf591hbvv7e, for mr. Abraham pattiyani for travelling on mumbai rajdhani on 13.10.2018 from new delhi station to surat station. We got a notification thereafter, that the payment we made is safe with goibibo and that further details about booking will be furnished within 8 minutes. There has been no reply from your end. We would like to know if the booking is confirmed or not, since we have already made the payment. Kindly revert back at the earliest so that we can make arrangements for the travel.

I had tried purchasing iball slide wing tablet vide Order #[protected] from Amazon on 25th August 2018. But after making the payment for the order, my order got cancelled stating the reason that payment has been declined ( the snapshot of the cancelled payment is attached)

But at the same time i had received a message from my bank stating that my account has been debited for Rs. 6851.00. I tried calling the customer care of amazon and also had a chat conversation with amazon customer care for the same reason and they informed that if the amount is deducted then it shall be again credited in my account within 2-4 working days.

It has been almost 1 month i have not received any credit in my bank account nor did amazon has received the payment. I have also contacted my bank for confirming the deduction of the payment made and they even confirmed that the amount was deducted on 25th August 2018 itself and the transaction was completed from their end.

I have been chasing amazon since 1 month but i have not got any positive response nor any refund. This is so annoying and time waste for chasing each time. I would request you to please look into the matter at the earliest
Also please find below the transaction details as recorded in my bank statement for deduction of Rs. 6851.00
25/08/ 2018
25/08/ 2018
CORE BANKING DATA CENTRE
WITHDRAWAL TRANSFER IBIBO [protected]/amazon.in/ TRANSFER TO [protected]
6851.00

Dear team,
I had booked a houseboat with i'd htl8jc4je from goibibo and they had confirmed me the booking. But when we reached to the houseboat he said our room is not confirmed. My money was deducted from my account and to reach that houseboat i had spent rs. 300 please call me on my number [protected] and let me know how the hotel was booked when it was not confirmed. Help me to get the refund for travel to houseboat and booking amount 568.
Regards iqbal qasim