Ibibo Group / Goibibo Complaints & Reviews

Hi,

I booked the return ticket from indore-singapore and singapore-indore (Cost:- 27732). I took the flight from indore to singapore but due to some reason i wanted to reschedule my return flight to some other day. I called customer care center to change the dates, they were taking so long time on phone and were not giving proper resolution, at last they said you need to pay 240 sgd to reschedule the flight, i was ok with that but somehow they were unable to do it for me, mentioning me that we are not able to get the price from airlines.
Later, after so many retries, i booked the ticket, thinking of that i will cancel that flight as its refundable. I again called the customer center guy and asked to cancel the flight and provide me the refunded amount, so that it can help with some amount from which i booked the new ticket, but i got shocked after getting the cancellation price from them, they said me i need to pay 2150 inr if i cancel that flight

They have done a fraud here by stating their own prices which is really not acceptable.

I should get some amt back else what is the use to taking the refundable ticket, better we can go by non-refundable as we know we will not be getting any money back and also its cheaper also.

Attached the email response from goibibo and also attached my ticket fare.

In order to travel on 21st october, 2019 from melbourne to chandigarh, i, priya chugh along with my son manas chugh aged 18 yrs, got flights (From melbourne to chandigarh (India) via singapore, hyderabad and new delhi) booked through your site i. E. Goibibo on 30th august, 2019. The booking id was tuaakzk1m.

A. We give below the details of flights, which were booked on 30th august, 2019 :-
Sr no. Booking id pnr no. Airlines flight no. Date of travel cities ticket amt. Paid
From
And time to
And time
1 tuaakzk1m c78b5j scoot tr19 21/10/19 melbourne
13:15
Singapore
18:25 rs. 27, 559/-
— do — tr574 22/10/19 singapore
18:25 hyderabad
00:40 flight got delayed and we came out of aeroplane at 5:20 am
Nngvr6 vistara uk860 22/10/19 hyderabad
06:05 delhi
08:05 could not catch as previous flight tr574 singapore to hyderabad got very much delayed rs. 9901/-
Delhi
09:35 chandigarh
10:55
B. The details of flights, which we had to got booked through your site at the
Spot for rs. 15, 920/- and we need reimbursement of the amount i. E. Rs. 15, 920/-
Sr no. Booking id pnr no. Airlines flight no. Date of travel cities ticket amt. Paid reimbursement sought (Rs.)
From
And time to
And time
1 6e/dh5hkz dh5hkz indigo 6e269 22/10/19 hyderabad
11:50
Chandigarh
14:20 rs. 15, 920/- pls reimburse rs. 15, 920/-

The flight no. Tr574 i. E from singapore to hyderabad was expected to land at 00:40 at hyderabad. Thereafter, we had to catch two (2) connecting flights i. E. Flight no. Uk860 of vistara airlines at 06:05 (From hyderabad to delhi) and flight no. Uk631 also of vistara airlines at 9:05) from delhi to chandigarh. Both flights were also booked in the same booking id through your site. As such, all the flights were booked through your site in the same booking id and all were connecting flights.
Due to bad weather, the flight no. Tr574 had to be diverted to bengluru (Karnataka) and it were landed very late at hyderabad i. E. Around 5.20 am. We rushed very fast to the vistara counter at hyderabad at around 5.45 am but the official mr. Mohammad hasan sitting at the counter misbehaved with us that ‘gate had now closed, “don’t disturb us, let us do our job. He did not even bother to interact with us and even listen to our request carefully, even he did not bother to make eye contact. He continued putting his head down and doing his other job. We requested him to arrange the journey with another flight but as flight no. Tr574 got delayed as this is none of our flight, he responded with the words that’ it was also not their fault’ and he did not accede to our request. We guess, there was still scope, to accommodate us but he did not bother at all, rather misbehaved with us.
We were very must disturbed due to the missed flight and also due to his behavior. We tried to search scoot airlines counter/information centre at hyderabad but we could not find the counter of scoot airlines or any other information centre that could help us.
As, we had to reach chandigarh well in time, we had no other option to book another flight from hyderabad to chandigarh on the spot i. E. 22/10/2019. This flight was also booked through your site. Booking reference of this flight is 6e/dh5hkz. We had to pay sum of rs. 15, 920/- for getting indigo flight booked from hyderabad to chandigarh (Flight no. 6e269) (Screen shot attached).
I, hereby request you to refund rs. 15, 920/- in respect of having booked the flight from hyderabad to chandigarh and we also lodge complaint mr. Mohmmd hasan of vistara airlines at hyderabad airport for misbehaving and treating us very badly and not guiding us and or acceding to our request.
With regards
(Priya chugh)
Chandigarh
Ph. No.[protected]

I have wrongly booked a hotel in Jaipur and when I talked to the customer care agent regarding cancellation or modifications he told me to give a the revert of either modifications or cancellation but it totally wastage of my time and my money because o want booking for udaipur and I wrongly booked to Jaipur of same name hotel .
Worst experience .

I had recently emailed but there was no response, i had booked a hotel room which had the range of 700 when i checked but when i had confirmed and paid the amount charged was doubled. I checked with the hotel as to how much was charged for that room it was still showing at the range of 700. Kindly do look into this matter. I have tried calling the customer service, they don't respond even emails are useless.

During air ticket booking on goibibo app 3 emi, s with 0% rate of interst of hdfc credit card were prompted by the system, that is why i opted for 3emi, s on my above credit card of hdfc bank. Now interst of rs648.04 charged on my 1st emi of rs16263.03 by hdfc bank. This is a fraud on your regular customer since many years. Pl refund me interst charged on my 1st emi and make remaining 2emi, s at 0% interst. Hdfc credit card no.[protected]
Pnr jmk14h and mmd12x. Hoping for early resolusion of my grivance. Your, s sincerely ramesh kumar sharma

I have cancelled my Jet Airways booking through Goibibo on 18-April-2019. PNR# WDCIRF. It has been more than 6 months now and I am yet to get my refund amount of about 75000 INR. Goibibo customer care is not of much help and not giving a concrete answer on when my refund will be paid. Please help in expediting my refund and let me know a definite date when the refund will be processed. While I have already recieved my other Jet Airways flight refund through other vendor MakeMyTrip, it has been more than 6 months now with Goibibo and any further delay in refund payment will not be acceptable. Jet airways has approved for a Full refund as their flights are cancelled. Can provide evidence based on request. Gobibo Service request number 27898471.

I am not able to access my mail id [protected]@ibibo.com. I have some very urgent files n mails there which i need urgently. I have never opened my account since i made it. I just used it as a mail id for my other apps n accounts. But now i need this for one last time as i hv got a password as mail that has been sent to this accnt and i need it to continue my job. Kindly help me out coz its very urgent. I have not opened it since long and since now i hv got only one way of getting the desired mail, i need it in any manner. Kindly help me out with this.

I have done a transaction to book ticket on goibibo website payment through phonepe upi qr scan, amount has been deducted from source bank account (I. E., sbi) amount ₹ 3843/- on the 10th of october 19 at 10:37 am. But ticket not booked at website but amount deducted nor refunded to my bank account i have reached all the teams sbi stated that they have successfully completed the transaction and the utr no is[protected]. And also phone has given successful transaction and the transaction id p1910101036535322940240. And goibibo was saying they didn’t receive but only one option left over merchant bank is axis so hopefully understand my concern and refund my money back
• date of transaction: 10th october, 2019 at 10:37 am

• transaction amount : ₹ 3, 843/-

• rrn (Reference number) : p1910101036535322940240

Bank references : state bank of india
Utr reference no :[protected]

• beneficiary upi details - goibibo. [protected]@axisbank

Used upi id : [protected]@ybl

Contact number : [protected]
Contact person : e. Sashidhar

My bank account number [protected] state bank of india, ifsc code sbin0021297.

For reference i here by attachment of transaction id and emails and everything and account statement

Hi
I booked a jet airways flight from delhi to dehradun on 18 april 2019.
Ticket number[protected]
Pnr no cixzvt
Passenger name: mr vijay trehan
Flight no: 9w 607 departing delhi at 11:05 am.

As soon as i booked the ticket a few minutes after booking jet airways announced on television that all. Fligjts have been stopped. The same was informed to ibibo.com who confirmed that the money will be refunded shortly.

I have made numerous phone calls regarding the refund but have yet to receive it till date. The ticket was partially refundable ticket.

Plz look into the matter as i am a senior citizen who is having to go through this emotional and mental stress everyday.

Plz solve the matter.

Vijay trehan
Ex defence personnel

Pnr carpafgpqym94yi
Cancelled on 19/10/2019 for cab booking for my trip dated 27/10/2019 from jaipur sanganeer airport to dargah ajmer sharif.
But no refund amount is paid against my full and final payment. What the hell is this? Is this what u people call customer satisfaction.
I will file a case in consumer forum for this cheating. Process my refund immediately.

I had booked a Hotel room through goibibo.com at Hotel Pankaj, Trivandrum after providing my firm's GST details. While booking the room, Rs 1144.00 was collected as GST and was informed that the Tax breakup could be collected at check out. However, the Hotel authorities denied me the same. Upon contacting goibibo.com; they emailed a Tax invoice that showed GST collected as ''0.00''.

My Hotel Booking ID with goibibo.com is...

No refund given by goibibo. No proper response and hopeless service.
When i filed a complaint for refund they didn't reply or answered with regards to my query but later on they started sending emails as there is no response from your side we are closing thus complaint, whereas I've never left sending a mail to them regards to my refund but no response.
Attaching the response by airseva as goibibo was claiming that its jet airways problem to give the
Refund but airseva clarified that its the travel site to do it...

श्री मान जी
मेने दिनांक[protected] को goibibo की वेबसाइट से गुडगाँव से देहरादून के लिए बस की दो टिकट बुक की थी (बुकिंग आईडी gobusandca57c6ab5b, सीट न – q, r) बुकिंग के समय आपके पोर्टल में सीरियल में महालक्ष्मी ट्रेवल एजेंसी की बस जिसका समय 04:40 दर्शा रहा था पर यह कहीं नहीं दर्शा रहा थे की यह सुबह की है या शाम की, हमने सीरियल के हिसाब से 04:40 की दो टिकट बुक करा दिए. (बिल न- 146531)

जिसका pnr no. Ts[protected]vlh/371205/ahmd-ddn जो की रुपए 1793 में हुई थी.बुकिंग शुरू होने से लेकर बुकिंग कन्फर्म होने तक यह कहीं भी नहीं दर्शाया गया की बस सुबह की है या शाम की.

आज सुबह 04:15 मिनट पर जब बस कंडक्टर द्वारा फ़ोन किया गया तब पता चला की बस आज सुबह की है, आप लोगों द्वारा दी गयी अधूरी जानकारी के कारण हमारी यात्रा नहीं हो पायी.आप किर्प्या हमे हमारे रुपए रिफंड कीजिए क्योंकि यह सब आप लोगों की गलत जानकारी द्वारा हुआ, में साथ में दस्तवेज सलग्न कर रहा हूँ.जल्द से जल्द मेरा रिफंड रुपए 1793 मुझे दीजिए अन्यथा मुझे उपभोगता कोर्ट में जाना पड़ेगा.

आपका अति धन्यवाद
किशन लाल
[protected]

I have been fooled since afternoon.
I have rescheduled my booking.
Payment have been done mail received reservation confirmed. And your representative have also confirmed that payment have been received.
But no any mail received regarding my new booking or tickets.
As per telephonic conversation your representative have told me that my booking is confirmed and on that basis i have made my further booking.

Kindly provide me the solution as soon as possible as my travel date is 19/10/2019.

This is in regards to the cancellation of your reservation with the booking id:-tua3zglce. I got the cancellation confirmation on 28 september, still there is no response from your side. I have been following up everyday and get same response by them, we are working it will take 5 working days. It's almost 1 month still no refund. I have kept on following with goibibo team, abd everyday they give me same response. They are not at all curious on refunding my money. This is really bad service by goibibo. Please take action so that i can get my refund. Almost 46k has been blocked by goibibo team. This is really bad service. Please take action and give my refund.

Its getting frustrating now.its been more than 72 hours. I am calling go ibibo again and again but nobody is helping. I am calling 7 times a day and everytime they says "we are calling you in 20 minutes" but nobody answers. this is getting ridiculous behaviour or customer service Mr. Shubahm, Mr. Ujjawal are the guys who are picking up calls and promising to call back in few minutes. but I am feeling harassed and unanswered after 72 hour of complaint.
it is so unfortunate to travel with the help of goibibo that they are compensating your problem with 500 rupees only. they are saying we are so sorry for the life threatening experience you had with our service so for that we are offering you 500 rupees. I am so shocked by listening this and replied sorry dude I dont need your 500 rupees you just say it to social media forum and say mam with the sorry we are giving you resolution of 500 rupees. I am just wondering... is this the cost of a human/ customer/ consumer who is using your platform to book journeys from you guys?500 rupees... seriously?? I started my round trip journey by 6:50AM from Saket to ChandigarhIt was really pathetic experience the driver was driving so slow just to make extra time and money.
In sometime I got to know that the outstation cab which I booked is speed meter locked that means this car can not run more than 80km per hour. So the journey which you could have completed in just 8 hour took me 12 hour. Express way are meant to cover the gap but even motor cycle and Delhi autos were overtaking you.
My concern is: if you guys have such cars you should inform the customer for that first.
I had my meeting by 11AM, which I missed because of this stupid policy of GoIbibo
I reached there by 12:15 so my whole trip was futile and I stayed there for 15 minutes only and then by 12:30 we started from Chandigarh. That guy was not medically fit to drive car (first), he was continuously having Gutkha (which smelled like hell in the car), he was smoking too, and then he stopped his car to refuel three times and he purposefully Taking the long ques so that he can make more time and money. So we reached Delhi back by 7 pm which means the journey which I could have completed in just 8-9 hours it took 12 hours. And cherry on cake is he started feeling dizziness so you have to be attentive too so that you don’t meet with an accident. The car doesn’t have any music system so that you can get entertain and of course that leads to yawn more and more and driver feels sleepy.
I paid all road taxes (930 rupees) and the toll even after I did pay through gobibo option as well.
I want 70 percent refund back. Because it is complete unprofessional attitude of the driver and goibibo. And harassment of a customer and such a careless attitude towards consumer.

You guys have your own meter and google map recording and you can varify my above statements for it. Specially the time I stopped to attend my meeting. And the time he spent at dhabas, petrol pumps.

Last but not least I don’t want you to cut drivers money for this it is completely your responsibility to check on this whether the car have speed meter lock if it’s there you should inform your customer about it. So that they can cancel it on time.

You guys really wasted my time and ruined my important meeting. and put my life on risk
RegardsShruti Sharma

Hi. My name is maricel zafranco and i am based in new zealand. This is to dispute a transaction made on my account last october 1, 2019 worth $503 new zealand dollars by ibibo group prvt ltd, sify technologies limi. Please let me know how i can refund as this was a result of a scam. Someone called me and told me they have to refund me from my anti virus protection, and as a result, they were able to hack my personal account details. Please let me know what we can do about this.

No proper response from customer care, took my payment and didn't alloted the room, continue facing issues from last 4 booking, cab charges paid extra for inconvenience, high risk of getting looted out side the road while waiting for 5 hours o[censored]nresolved problems. Every hour their representative calls just gor reconfirming the issue instead if resolving the problems making unnecessary delay and they really doesn't care of their word that ""we are sorry for the problem"" if this is so, then why to wait out side the road in night even after advance payment, feeling high risk of getting lynched or beaten by local gundas as in night no any person available on road and not any transport facility available to get away from the area

My name is Vishudh Anand Shamra, I am a genuine customer of Goibibo and have been using this app for tickets booking since very long, on date[protected] I booked a train ticket from Punjab Mail and journey date was[protected], Goibibo booking ID was TRNAFG8N2XAR8X, and PNR was [protected] and Goibibo Invoice ID was TRTI7523497, but I cancelled that ticket next day on dated[protected] due to change in my Journey plan, that time my ticket was in waiting list (RLWL/15), after that Goibibo deducted 144/-rs. From my ticket amount, in which 47/-rs. Gorail amount, and 97/-rs. deducted from my payable amount, this is too much as ticket was not confirmed and I cancelled it 8 days before the journey, Goibibo always promises they only deduct handling charges on a waiting ticket. This is very bad experience for me.
Regards, Vishudh Anand Sharma
My registered number is : [protected]

I have to inform you that i had on[protected] booked one room in oyo 29832 hotel trishla, bhopal for the period from[protected]vto[protected] through goibibo website and paid the room rent of rs.861/- through online payment.

Goibibo booking id: htlhr8ssc3, pnr no. [protected] andadvance receipt no. Is hdar[protected].

However, on reaching bhopal, hotel trishla had refused to accept the online booking and denied me hotel room based on paid online booking done through your website. They informed me that they are having dispute with oyo and they are not accepting paid online bookings.

I had called the number given in your message (I. E. [protected]) several times but the person attending the call didn't respond honestly and connected my call with other people suffering like me.

I had no other option but to make alternate arrangements by paying cash.

I therefore request you to arrange to provide refund me my hard earned money immediately since i was denied room by hotel trishla, bhopal despite booking the room by making online payment through goibibo website.

Please resolve the matter urgently.

Ajam khan
Mobile : [protected]