Ibibo Group / Goibibo Complaints & Reviews

On 21st november 2019 night, i try to book a train ticket from delhi to mangalore with goibibo app but while booking after entering otp my booking get failed and my money (3916 inr at 09:38 pm) get deducted from my account. After that, i try to reach goibibo serval time but i only able to contact a bot chat and that was not helpful it just gives repetitive answers. After that, i booked my ticket again on the same night and my money (3916 inr at 10:02 pm) gets deducted again but this time my booking was successful, but i didn't get the money from my previous failed booking and now today is 24th november 2019 and i didn't hear about my money.

Kindly please respond quickly and refund my money.

Mobile number used at the time of booking: [protected]
(Nine seven one one one four eight eight five seven)
Goibibo account name: sadanand
The card used at booking time: corporation bank debit card

Contact detail: [protected], [protected]@gmail.com

I booked hotel rana residency. When i went there i got to know that the room weren’t available there. Inspite of knowing that rooms aren’t available, goibibo took the booking. When i asked for refund, senior executive - hotel, mr pravin kumar asked me for my bank details, which is again rbi guidelines.
Then as a solution, he said he will give me a better property, i chose 4 hotels.. Out of 4, he couldn’t book any one that.
Then he booked a hotel in thane which is 24 kms from the hotel which i initially booked,
Mr pravin kumar was too rude.
This all took around 3 hours.
Then i booked a room from oyo.

My check in was denied by hotel cz they dont accept online payment booking,
From last 2 hours m standing at the reception completely disappointed!
The cx executive name rahul kumar has placed my call on hold for last 40 minuted and the call is still going on while i am writing this compaint,
I want a resolution right away,
Its midnight i booked the hotel and still there is no response

We wanted a room with balcony and booked a room on goibibo, after booking confirmed with goibibo that room is as per our specifications and then got email for the same from goibibo. When we reached the hotel they denied check in for room with balcony, as requested and confirmed by goibibo. When we called goibibo they said to take the room available and they will give 25% discount or we just have to get 25% refund even if we don't check in. We waited for more than 2 hours in the reception of the hotel without any hope and customer care people of goibibo are harassing us to take the room without balcony or else they won't be giving any refund to us.

With regards to booking id - nsgr8788s

On 19th november 2019 after booking my international flight tickets, i moved to immediately cancel the same. On receiving no confirmation of cancellation (After using the app service to cancel) i contacted the customer care to enquire regarding the status. I was told my ticket hasn't been cancelled and because i was a privileged customer i can make a cancellation request within 24 hours and my tickets would be cancelled without any cancellation charges.

On immediately reverting back asking for cancellation (Within the 24 hrs window) i received no reply. And later on my next email, i was informed that i was no longer eligible for free cancellation as i had communicated 24 hours after. Which was completely untrue, on providing the proofs of my emails to them they agreed that they were at fault and since then i have been unable to receive any reply from them.
I have also escalated my request to the management and have received no reply.
I am now considering legal actions this company and there attempts to defraud customers.

I have not received a refund that was initiated a month ago on th 10th of october. I referred with the bank with the transaction id given by goibibo, and they said that the amount was not refunded. My booking id is-trnm1jocp7wmdx. Please kindly follow up and its been more than a month and now i’m getting a thought that the ibibo company vheats it’s customers

Hi team,

I have goibibo account created recently.

Under my probile section of goibibo account

I noticed it has dummy email id associated for my account

I have not created account with the dummy emailid name.
Could you please change my email id from

[protected]@dummymobemail.com to [protected]@gmail.com
For phone number associated with my account as [protected]

This is for your kind attention that i had made an booking for my wife and my son for the flight 6e141in indigo airlines from cochin to chennai for the date 7th of oct 2019. The booking was made on 17th of sep 2019 and i have also made a payment for the amount 6492/- the amount got debited from my account and was credited into ibibo web private ltd but surprisingly i received a mail in few minutes from indigo airlines saying that we have not received the payment and could not process your ticket's. My question is where my money has gone neither the airlines people got the payment and also i never got the refund amount in my account its been over a month now and when checked with my bank the bank people say that the payment is cleared from our side and it is credited in to ibibo web private ltd so my strong belief is that my money is stuck in ibibo account and request you people to give me the refund amount of 6492/- to my account as early as possible details of your tranaction is given below. I had raised a complaint against ibibo web pvt ltd on 25th of sep 2019 and nether my issue is resolved nor i received my refund to my account. These people are cheaters and never they sort out customers problem.

Had written a complaint on 5th of nov -2019 about this and there was no response received from this company if i dont receive my refund i shall file a case against ibibo group and make you people pay me a heavy compensation. Again my transaction details are given below for your kind reference and gently request you to pay me back the refund as early as possible.

Payu id : fn/shp/[protected]/[protected]/ibibo web private ltd

Date : 17/09/19

Amount : 6492/-

My email : [protected]@gmail.com

I am very much disappointed with the support which I get from Customer care executives. I requested for reschedule of my travel date from Stockholm to Delhi. My actual travel date Is 28 Feb 19 and I requested customer care person to reschedule yo 21 Feb due to some personal work at home. Its been a month now and they keep saying no seats available etc. I spoke to Airindia person they said seats are available for 21Feb and goibibo can easily reschedule that.
Daily I am spending lot of money in doing international calls and no progress yet.
This is my last effort If my reschedule is not done for 21st feb then I am not going to book anything from goibibo in furture. I use to do a lot of international travels and all I book from your website.
Kindly resolve this on priority.

PNR is Z20B8
My contact no is +[protected]
I need call from Senior management today.

Hi,

I am writing in to raise a critical privacy issue i am facing.

I changed my mobile number and it got reassigned to someone else. Now i am unable to use my goibibo account cos i cant change the number associated with my account.

Also, i can see the trip details of people who had used my current number earlier. So in similar way, whoever got my old number can see my old trip details too now!

This is a major privacy issue caused because you have made accounts linked to phone numbers, which is something that frequently changes.

Accounts should be linked to email ids and not phone numbers, else give option to delete account, else how is out data safe with you???

Sir,
After bad service from goibibo confirm money will refund, but 15days crossed money not received yet..

Below mail received last on 8 nov from goibibo..

"dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team"

This is for booking id htltavem55.
I booked the room for 2 people with all the 3 meals included. I paid for the same. But the voucher i received mentioned only breakfast and dinner. When i raise d the concern the person incharge wants me to share screenshots to prove me correct. Or else they don't want me to pay for the lunch which is 750 pp plus taxes, which can be refunded if they find me correct.
The room price with all three meals included when i booked was around 2600 without taxes and 4200 after taxes. Now the prices have gone i bit high and the same room with all the meals is for 3000 without taxes and 4800 with taxes.
The same room with all three meals is for 4000 on make my trip. Should have never booked with goibibo. Screenshots attached.

Holding my refund by goibibo since more than 2 weeks for failed booking with transaction id trndfhhv9v0yq3. The executives do not respond as well as there is no email id or proper communication. Also they have not provided refund of my cancelled train with pnr no [protected] with transaction id trndfhhwim95m8. The former refund money is released by irctc to goibibo but in turn goibibo has not released it to my accoun.

Dear san,

I have registered the complaint against ref no[protected] for pre pond return flight schedule sydney to india (New delhi) of my real brother.

After so many communication with goibibo, their executive always misguide us regarding change in schedule of the said ticket. (Booking ref no - p8dkl4)

They juct make customer fool and misguide by asking that pls confirm the details of flight availability from qantas airlines for the needful as they cant search flight availability. While as per qantas executive all details are available with goibibo as well but they ignore the same.

Even after we had confirm the details of flight qf127 - cx695 dt 21.11.19 to goibibo executive then your executive said they can't change the details as we have earlier change the flight details against the same. And advice to process the same through qantas airlines due to already change in flight details earlier and they are unable to do the changes regarding the same. While qantas airlines executive said their is no any issue existing in changing in flight detail and same will be change through goibibo it shows the goibibo people make their customer fool and misguide his customer. Qantas executive also advice us to take up the matter with senior authorities so that issue may be resolve and also take conference call with them.

At last i have called at least 6-7 time to goibibo customer care no, after confirming the call all details no body pic the call for solution and all is vain.

They totally create harassment to the customer mentally as well as financially. They are unable to provide the re-schedule details like payment, timing or flight

I request you to kindly look in to the matter and confirm on very priority basis.

Want to pre pond of return flight ticket in the month of nov 19 preferaly 21.11.19 & 22.11.19

Booking ref no - p8dkl4
Passenger name - manpreet singh
Qantas airways
14 jan 2020 sydney to india (New delhi)

Thanks & regards

Dear san,

I have registered the complaint against ref no[protected] for pre pond return flight schedule sydney to india (New delhi) of my real brother.

After so many communication with goibibo, their executive always misguide us regarding change in schedule of the said ticket. (Booking ref no - p8dkl4)

They juct make customer fool and misguide by asking that pls confirm the details of flight availability from qantas airlines for the needful as they cant search flight availability. While as per qantas executive all details are available with goibibo as well but they ignore the same.

Even after we had confirm the details of flight qf127 - cx695 dt 21.11.19 to goibibo executive then your executive said they can't change the details as we have earlier change the flight details against the same. And advice to process the same through qantas airlines due to already change in flight details earlier and they are unable to do the changes regarding the same. While qantas airlines executive said their is no any issue existing in changing in flight detail and same will be change through goibibo it shows the goibibo people make their customer fool and misguide his customer. Qantas executive also advice us to take up the matter with senior authorities so that issue may be resolve and also take conference call with them.

At last i have called at least 6-7 time to goibibo customer care no, after confirming the call all details no body pic the call for solution and all is vain.

They totally create harassment to the customer mentally as well as financially. They are unable to provide the re-schedule details like payment, timing or flight

I request you to kindly look in to the matter and confirm on very priority basis.

Want to pre pond of return flight ticket in the month of nov 19 preferaly 21.11.19 & 22.11.19

Booking ref no - p8dkl4
Passenger name - manpreet singh
Qantas airways
14 jan 2020 sydney to india (New delhi)

Thanks & regards
Jaspreet kaur
[protected]

Hello everyone.

I'm gathering people for a class action lawsuit against goibibo.

People who did not received a refund of jet airways from delhi to bangkok flights and back on the whole from may 2019 (7 months from today) till more recent flights.

People who are tired of their lake of honesty and contempt
Please contact me on the email below:

Goibibo. [protected]@gmail.com

Thank you,
Together we will get our money back.

Hi sir,
My name is balu antony. I booked a flight ticket last thursday (14/11/2019) but after that i got message from whatsapp but that opened after my ticket went cancel. Flight details vienna (Austria) to cochin cok (India) flight on 10th december. This is my ticket booking id: gofliandaaf[protected]. I just called from phone and there was no reply. Please please approve my booking flight ticket on same day please.
The flight ticket is as below

Your sincerely,

Balu antony

Dear sir,
I booked tickets for coimbatore to chennai and though the payment was initiated the booking was not complete and amount was deducted from my account.
Though i received an email that my refund of 1308 has got initiated.. The booking transaction id trnmfhcne8ounh the amount has not come into my account. And the status says that it has been refunded!
There is nothing called customer service.. It’s all an eye wash. Nobody to talk and answer..
Very disappointing service.. Whom do i go and ask or clarify for my refund?

Hi, i had booked a jet airways ticket for travelling date 13 jun 2019 from mumbai to lucknow with pnr no. Bctlrb12.

Due to airlines crisis my journey got hampered and i was unable to travel. Its been now going to be 6 months but i havent received by ticket fare back from goibibo.

I had also booked a ticket for lucknow to mumbai through jet airways directly whose payment i got back within 1 month.

I dont understand why goibibo is not giving back my money back for which i am sure they would have received from jet airways, as in my another ticket i have got it back from airlines.

Please advice.

I have an upcoming booking through goibibo in oyo 9202 hotel central courtyard siliguri.
Booking id : htlkb6g945
Booking pnr : [protected]
Check in date : 16-nov-2019'

Sir, i have call the hotel reception regarding my booking, but they said they can't allow this booking and ask me to contact goibibo.

I have reach goibibo customer service and they are also saying this booking is not getting...