Ibibo Group / Goibibo Complaints & Reviews

I have been fooled since afternoon.
I have rescheduled my booking.
Payment have been done mail received reservation confirmed. And your representative have also confirmed that payment have been received.
But no any mail received regarding my new booking or tickets.
As per telephonic conversation your representative have told me that my booking is confirmed and on that basis i have made my further booking.
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This is in regards to the cancellation of your reservation with the booking id:-tua3zglce. I got the cancellation confirmation on 28 september, still there is no response from your side. I have been following up everyday and get same response by them, we are working it will take 5 working days. It's almost 1 month still no refund. I have kept on following with goibibo team, abd everyday they give me same response. They are not at all curious...

Its getting frustrating now.its been more than 72 hours. I am calling go ibibo again and again but nobody is helping. I am calling 7 times a day and everytime they says "we are calling you in 20 minutes" but nobody answers. this is getting ridiculous behaviour or customer service Mr. Shubahm, Mr. Ujjawal are the guys who are picking up calls and promising to call back in few minutes. but I am feeling harassed and unanswered after 72 hour...

Hi. My name is maricel zafranco and i am based in new zealand. This is to dispute a transaction made on my account last october 1, 2019 worth $503 new zealand dollars by ibibo group prvt ltd, sify technologies limi. Please let me know how i can refund as this was a result of a scam. Someone called me and told me they have to refund me from my anti virus protection, and as a result, they were able to hack my personal account details. Please...

No proper response from customer care, took my payment and didn't alloted the room, continue facing issues from last 4 booking, cab charges paid extra for inconvenience, high risk of getting looted out side the road while waiting for 5 hours o[censored]nresolved problems. Every hour their representative calls just gor reconfirming the issue instead if resolving the problems making unnecessary delay and they really doesn't care of their word that...

My name is Vishudh Anand Shamra, I am a genuine customer of Goibibo and have been using this app for tickets booking since very long, on date[protected] I booked a train ticket from Punjab Mail and journey date was[protected], Goibibo booking ID was TRNAFG8N2XAR8X, and PNR was [protected] and Goibibo Invoice ID was TRTI7523497, but I cancelled that ticket next day on dated[protected] due to change in my Journey plan, that time my ticket was...

I have to inform you that i had on[protected] booked one room in oyo 29832 hotel trishla, bhopal for the period from[protected]vto[protected] through goibibo website and paid the room rent of rs.861/- through online payment.

Goibibo booking id: htlhr8ssc3, pnr no. [protected] andadvance receipt no. Is hdar[protected].

However, on reaching bhopal, hotel trishla had refused to accept the online booking and denied...

Dear sir,
Writing to you regarding one hotel review on your website for the hotel "himalayan hideaway lodge, rishikesh, uttarakhand". The pictures in that review are creating great problem and misunderstanding in my life. I would, therefore, like to request you to kindly remove the pictures from the review only. The screenshot of the review attached herein. I can't access my account, hence this request. Kindly solve it asap....

I just booked my stay at pondicherry and i booked my stay via goibibo and i have chosen for goibibo certified stay for a complete peaceful stay. Tv was not recharged while i was checkin to the hotel i found many services issues and washroom was dirty and ac switch was broken which is not safe to touch and from ac water was leaking and washroom toilet basin was very dirty and looked like a public toilet and later i communicated with hotel...

Hello,
I have made a reservations dated 25 september from phuket to bangkok for self and my wife vide booking id mysmf[protected] for a flight departing at 1020 and reaching bangkok at 1150 hr. The flight was chosen based on my planned itinerary and schedule at bangkok. However, my flight timing was rescheduled to 1535 without my consent. Information was passed on to me with adequate notice and i vehemently objected to the same. Finally...

Dear sir / madam

When i have arrived to hotel, i didn’t see anyone at hotel not even security guard & as well as receptionist. I have made immediate call to given number. I tried calling multiple times then i decided to another hotel to stay.

Note: i’m telling this thing again n again & don’t try to manipulate that i was not visited to hotel. If any staff would be there then i would have communicated where...

As i said several times that i didn’t see anyone at hotel not even security guard & as well as receptionist. I have made immediate call to given number. I tried calling multiple times then i decided to another hotel to stay.

Note: i’m telling this thing again n again & don’t try to manipulate that i was not visited to hotel. If any staff would be there then i would have communicated where as in my case hotel itself was...

I booked a room to stay through this app... After reaching the hotel, the manager is saying that no rooms are available although i hv booked a room... Then the manager is saying that contact the goibibo n he can't do anything... I was with my friend who is completely sick n can't even work properly... At that time i tried to contact goibibo customer care but there was an error even now showing error whenever i try to contact them... Anyhow...

That i have tried in your online support platform named "gia" regarding my request for mobile number change in my existing flight tickets as i have entered a wrong number at the time of booking.
But no response was there. And your toll free number is not replying any call.
So i need a urgent help in this case.

Your quick reply is requested as my flight ticket is by today i. E.[protected]

Thanks...

I booked a train from PTKC to SRE for 18 October 2018. The train got cancelled but app isn't showing any relevant data and I tried to call but they denied for having any booking with them. I just need my hardly earned money back. PNR - [protected]. When I called there customer care they've got a dumbest bot on their service which tells that they don't have any booking. I tried to cancel the ticket but it's already cancelled with no refund...

I made a booking from new delhi to chennai on 21st september, 2019 with booking id nakz4c7pa. I used the gopaypal coupon which had 500 instant off and 300 cashback in paypal. It is very annoying that the 300 cashback is still not reflected in the paypal account using which i made the payment. I[censored] guys are provided a service, you should abide by it and i do not have the time to keeep tracking and inform you.
Atleast look into the...

Sir, i beg to state that i booked a room at peerless inn durgapur city centre on 6th october 2019... Booking id htlmpy3a4x... Hotel booking id [protected]... Date of booking september 9th 2019 at 10.23 am... I cancelled the booking & goibio informed me booking was cancelled & money is refunded, but when i found my money was not refunded i contacted goibio customer care kolkata at mobile no [protected], address 295/1 acharya profulla chandra...

I have booked the oyo hotel from goibibo. Payment went through and bookedid is generated. Hotel people denied checking they havent received the booking and asked to call oyo. Oyo people asked for pnr number which i havent received from goibibo. Tried reaching customer care support, but the ivr disconnects on selection of hotel asking to use bot and the bot doesn't respond to my query. It is so frustrating that i cannot even reach out to a...

Hi,

Please note that i’ve been consistently following up with goibibo team for refund of my cancelled jet flight from hong kong go mumbai on 30th march 2019. Yet the refund isn’t processed and the team isn’t giving me concrete reply.

What i got to know from employees of jet airways that all the refunds for the cancelled flights are been processed by them but goibibo is claiming they haven’t received...

We are totally dissatisfied with the hotel treehouse silken and goibibo because of the way this request is closed without our consent. You have taken our money, cancelled our booking without our consent, did not allow us to check in the hotel and also taken the money and cancelled our booking,
Moreover both of you are telling that goibibo has taken the money and goibibo is telling hotel has taken the money. Which is not professional...